Name: Luxor Hotel & Casino
Address: 3900 Las Vegas Blvd South, Las Vegas, 89119, US

Luxor Hotel & Casino

Las Vegas - NV · United States

3900 Las Vegas Blvd SouthView location

100 reviews shown

2/10

Poor

07 Aug 2026

Betsaida

I haven’t gotten my refund for the deposit for damage protection when I was told I was going to get my refund within the same day

Friends

8/10

Excellent

07 Aug 2026

Melissa

Stayed on the first floor , only complaint was the smell and carpet made my allergies flare otherwise I’d stay again. Only stayed 2 nights for BTS. Very convenient to walk to the allegiant stadium!

10/10

Exceptional

06 Aug 2026

vicente

Genial el hotel muy buena ubicación para el ir a un concierto

8/10

Excellent

06 Aug 2026

Edgar

Check in was a nightmare with trying to check in at the kiosk.

10/10

Exceptional

06 Aug 2026

maryann

No issues, clean rooms and polite staff

6/10

Pleasant

06 Aug 2026

Diana

This hotel does not have anything in the rooms. They are clean but lacking in things other hotels have such as microwave, mini fridge and coffee maker. This is a great hotel for cheap overnight stays or for something last minute but I dont recommend much longer than that.

4/10

Poor

06 Aug 2026

Luanna

I didn’t like that the rooms didn’t have a fridge and one of the rooms I got was very hot that I had to move to another room. I will not be returning to this hotel

8/10

Excellent

06 Aug 2026

Paul

Rooms need little refrigerators. And fix the elevators.

2/10

Poor

06 Aug 2026

stacy

Long and slow check in. The air conditioning was not cooling the room in the gold tower. Room change needed and our room keys became deactivated after returning from a concert. They still had us in the first room in the computer system.

8/10

Excellent

06 Aug 2026

Chantale

I left on July 27, 2026 and I am still waiting on my deposit. I can't get anyone on the phone to explain to me what's going on.

8/10

Excellent

06 Aug 2026

Denis

Sll good

8/10

Excellent

06 Aug 2026

Tarsha

I only stayed a night

8/10

Excellent

06 Aug 2026

SERJ

The safe wasn’t working, and there was no fridge in the room.

4/10

Poor

05 Aug 2026

Christine

We were there for one night only. They had automated check-in kiosks, which I had never used. The line was always long for that, no matter the time. We waited about 20 minutes for a kiosk. Check-in itself was easy, though I saw International travelers constantly have questions about scanning their passports. We had to change rooms because I didn't know any previous room requests would not be attached to my reservation, and that process took over 2 hours. Our new room was on the 22nd floor of the tower and smelled like cigarette smoke. We'd brought sodas but couldn't find the ice machine. After calling Housekeeping, we were told all floors have ice machine. This is not true. We had to go with our little ice bucket down to the casino floor to get our ice. We were there during the week, and room service is only on certain days, and only before 2pm, so we were out of luck. A lot of the restaurants on the casino floor closed by 4. We'd hoped to use the pool- it was so crowded and noisy. I was hoping to use the gym, but going anywhere on this property from our room took so much time and effort because it's so expansive and labyrinthine. The room itself was great, smell aside. I left knowing I wouldn't be staying there again.

2/10

Poor

05 Aug 2026

Guadalupe Elizabeth

Check in is completed through a tablet and when you enter the reservation info, the system can’t find it. If you have reservations for 2 rooms you need to check in twice and you will need staff to check n the second room. Then you have to wait to receive an email with a QR code to get your room keys which took more than 30mins. In total it took 3 hours to check in. Then we had to get in the worst elevators. The elevators tilted to the side and were not maintained. The room was horrible.

8/10

Excellent

05 Aug 2026

Susavan

Housekeeping added but didn’t came

8/10

Excellent

05 Aug 2026

Kevin

The room was nice and clean. But it needs to be upgraded/updated.

6/10

Pleasant

05 Aug 2026

Mark

We only had cleaning service for half of our 7 day visit

10/10

Exceptional

05 Aug 2026

Mike

Good

8/10

Excellent

05 Aug 2026

Melva

It would have been great to have a refrigerator, coffee maker and coffee in the room. I think there are rooms that do offer these amenities. The bed was very comfortable the housekeeping staff were very friendly and accommodating to clean later. A map of the facility would be awesome. Over all it was a nice place and we enjoyed the Titanic exhibit.

6/10

Pleasant

05 Aug 2026

Brandon

The resort fee is a joke as you can’t even use the hot tub without paying more. Drinks are super expensive and you have to check yourself in and out using AI now. Hardly any waitresses going around with drinks while gambling. Vegas in a while has lost its appeal.

10/10

Exceptional

05 Aug 2026

Dana

I most definitely will be coming back soon. I loved the room and the food there.

8/10

Excellent

05 Aug 2026

Ronald

Check in process was horrible. Only one person working and manager wasn’t helping. Took over an hour and a half to check in

10/10

Exceptional

05 Aug 2026

Tammy

The room was very spacious. The bed was extremely comfortable and the pillows were fluffy. Which finding both of those in a hotel is usually very hard to find. The bathroom was updated and The shower had extremely good pressure. I was given a complimentary refrigerator for the room for my husband's diabetic medicine. The staff was very friendly in helped me with the automated kiosk. I was a little afraid of that but it worked fine. Only complaint is there needs to be a little bit shade without having to rent a cabana at the pool. The price of the Cabana was ridiculous.

4/10

Poor

05 Aug 2026

Mireya

Staff not friendly at ALL, Check in was hell

6/10

Pleasant

05 Aug 2026

Arron

Food court was not good over priced for terrible food. Was supposed to get vouchers told us we didn't qualify. No luggage carts available.

10/10

Exceptional

05 Aug 2026

Tahjae

Everything was good

10/10

Exceptional

05 Aug 2026

Donald

There is a resort fee, for what I’m not sure. Food is really expensive but really close to alligiant stadium. Worked great for the AC/DC concert.

4/10

Poor

05 Aug 2026

Jorge

Dirty bedding dirty cleaning rag was left on the nightstand dirty floor

8/10

Excellent

05 Aug 2026

Alquisha

The pool was my favorite i don’t like that it close at 7pm the room was alright the air conditioning don’t work that well so it’s was kinda hot for my liking the tub water was black when I first turn it on the beds our not that comfortable but love the pillows need to have a refrigerator and microwave would make the place a lot better in my experience some of the elevators was little wish washy they don’t have a fast charger out lite in the room need up grades on the rooms but overall a decent stay for the price

4/10

Poor

05 Aug 2026

David

The casino floor was nice. The room was poor. Old outdated room, television didn't work.

6/10

Pleasant

04 Aug 2026

Susan

Our room was the farthest it could be from the distant silver elevator. We are elderly and my spouse fell into the wall in a hallway because she almost couldn’t walk that far. Your automated check-in didn’t tell us how very far we would have to go. Not elderly friendly!

8/10

Excellent

04 Aug 2026

David

I reserved a two queen bed suite and a king bed premier room in the tower. Only the suite came with a fridge. The suite shower floor didn't have any grip. Like standing on a slip-n-slide. No ADA compliant rooms. Bring shower shoes a safety plus. Shower and tub are separate for both rooms. Suite has 2 bathroom sinks. Furniture is 90's style with hard 90 degree upright backs and armrests. Needs pillows for cushion. Added more pillows from the bed to make comfortable. Otherwise rooms very clean and spacious. Buffet closed permanently in 2025. Earlier in the week starting Monday, food court and restaurants start closing by 8pm, Room service and all food venues closed by 10pm. Later in the week they start staying open later and later close to the weekend. Stock some sandwiches in the fridge, if you need a late snack, if your room has a fridge. There is an ice and drink machine on the floor. No snack or sandwich machine.

6/10

Pleasant

04 Aug 2026

Anthony N

Close to the concert venue

10/10

Exceptional

04 Aug 2026

Steven

We had to book a last minute room at The Luxor.

This was due to Frontier Airlines disgusting & horrible service. They are the worst Airline out there! DO NOT FLY WITH THEM! We could not take off due to a decision made by the upper staff because of \"Air Temperature\". It would've been fine if we knew over 8hrs earlier! They wouldn't give us an vouchere or comp us for the flight. The staff were very rude & walked away when we were asking questions. I hope they go out of business & they will be sued!

Other than this frustrating time... The Luxor was incredible! The room was incredibly cheap & it was a very enjoyable stay yet again! The staff were helpful & friendly. The room was very clean & bed was comfy. We definitely will be staying here again!

6/10

Pleasant

04 Aug 2026

Maria

Needs an upgrade in the Pyramid rooms. Bed sheets smelled. Elevators shakes a lot. Resort fees were high.

8/10

Excellent

04 Aug 2026

MARENA M

Checking into hotel was self check in. Had to enter several different confirmation numbers to be able to check into hotel on tablets provided. No hotel staff to assist with checking into hotel. But eventually found correct Expedia confirmation number and able to get key card and get into room.

10/10

Exceptional

04 Aug 2026

Edward

Great stay, plan on returning

8/10

Excellent

04 Aug 2026

Lisa

If you need to make any slight changes to your check in beware there is not enough staff to help, everything is moving away from in person staff. Otherwise no complaints.

10/10

Exceptional

04 Aug 2026

Michael

Thecservice is top notch, the rooms are simply the best ever, the history found here is intriguing, and so close to everything on the Strip. We will be back.

2/10

Poor

04 Aug 2026

Kathy

The check-in process was absolutely horrible. No more life people kiosk hundreds of people waiting in line glitches then get in another line to get your key terrible.

10/10

Exceptional

04 Aug 2026

THOMAS

Good

10/10

Exceptional

04 Aug 2026

brian s

Great room!

10/10

Exceptional

04 Aug 2026

Paula

It was a very good stay

2/10

Poor

04 Aug 2026

Chase

Didn’t like the fact that we didn’t even have blinds that closed properly and a bar fridge that didn’t work and especially didn’t like the fact that Ex-pe-dia is a lying piece
of company that uploaded a fake photo of the room. It looked nothing like the photo. Also the bed was rubbish, and the pillows were not good, also a 2000 yr old TV in the room.

6/10

Pleasant

04 Aug 2026

Cesar

Everything was a bit pricey.

6/10

Pleasant

04 Aug 2026

Mary

The TV in the room did not work. We called to have it fixed for separate occasions. They sent a maintenance man to our room at 3:30 in the morning. The property itself is pretty rundown paint peeling in the elevators. Some of the electrical boxes in the elevators are not covered.

2/10

Poor

04 Aug 2026

Eurana Codilea

When we arrived, the hotel was complete chaos. We had booked two rooms, but we ended up waiting for hours just to get checked in and receive our first room. Once we finally got our room, our daughter’s room was still showing as pending. We were eventually told that her room would be on the opposite side of the hotel, which was not what we had requested.

To make matters worse, we didn’t even receive her room until around 10:30 PM. By that point, we had already spent hours dealing with the check-in issues and were extremely frustrated.

Our room had problems as well. There was no refrigerator, which was very inconvenient, and the toilet was absolutely ridiculous. Every time it was flushed, it sounded like a semi-truck hitting its Jake brakes. It was extremely loud and disruptive.

Overall, the entire experience was chaotic and frustrating from the moment we arrived. For the price we paid, we expected a much smoother check-in process and a room that actually had the basic amenities we were expecting.

10/10

Exceptional

04 Aug 2026

Ramon

Good

8/10

Excellent

03 Aug 2026

Mark A

Elevator doors needed repair. Smelled like cigarette smoke in the casino. Room did not have updated charging receptacle. Air conditioner did not keep the room cool enough on the 15th floor when it's 115 degrees outside. Market store sold charging cords that did not work with iPhone.

10/10

Exceptional

03 Aug 2026

Donald

The room in the tower was great, very clean, quiet, nice TV, roomy and comfortable. Had breakfast at the Pyramid Cafe and the food was very good with large portions, service was very good. Parking can be expensive, although I took a cab to the property and didn’t park a car. Elevators can be a little far from the check in counter, but doable. Great price as it was priced lower than the local Motel 6. Great place to stay.

10/10

Exceptional

03 Aug 2026

Gerald

Everything was great. The staff and the hotel was above our expectations.

10/10

Exceptional

03 Aug 2026

Jose

Everything was great! A small fridge would be great in the rooms, didn’t know they charge extra for that. But overall great experience as my first time at Luxor! Check in and check out was super easy!

8/10

Excellent

03 Aug 2026

Simon C

Staff were very helpful and nice.

4/10

Poor

03 Aug 2026

jennifer

it's awful

6/10

Pleasant

03 Aug 2026

paul

the tower building is a long walk from casino

4/10

Poor

03 Aug 2026

James Kenneth

The room was clean. Check in was terrible. Long lines with next to no staff on hand to help. Kiosks that seemed to confuse nearly everyone. The one I used couldn’t find our reservation the first 5 times we entered our info. We had to activate our own key cards. There were only 4 card readers and 1 was broken. We prepaid for parking and our keys would not open the gate. Paid $25.00 twice just to get out. Luxor refunded $25.00 the first time. Then had me try to scan a QR code to request a refund. Neither us or the manager could get that to work. The manager ended up giving us a $100.00 voucher for our trouble. After visiting several other hotels on the strip the Luxor was definitely lacking by comparison. Just looked like it neede some upkeep.

6/10

Pleasant

03 Aug 2026

Jose

Had a bad experience with the staff, ask many times for towels and never got any

8/10

Excellent

03 Aug 2026

Kim

I didn't care for the check in process or check out. I get why there are kiosks for checking in becausethere are so many people, but it's very impersonal. I had to check out quickly because my flight changed. I put my card in the bin, but couldn't pick up anything on the code and it was too early to ask anyone at the desk. I called from the airport but I don't know if they actually checked me out and I didn't get charged any late fees.

10/10

Exceptional

03 Aug 2026

Marshall

It was a fantastic first trip to vegas and are room made it all the better

4/10

Poor

03 Aug 2026

Brent Eugene

There is no fridge in the room. The TV picture quality was blurry. We called front desk about getting a fridge to store my medicine in. They said they would deliver one and never did.

10/10

Exceptional

03 Aug 2026

john

Easy access

4/10

Poor

03 Aug 2026

John

The check in kiosks were challenging, but the staff were helpful. The elevators are very beat up. The rooms are showing their age, the whole hotel is in need of a renovation

6/10

Pleasant

03 Aug 2026

Daniel Lee

Stayed in the tower, supposedly the newer built portion. It’s dated, basically everywhere.

8/10

Excellent

03 Aug 2026

Matthew

This is an old property. The rooms are spacious, but there is no fridge or microwave in any rooms. The pool has no shade anywhere so bring lots of sunscreen. Also, a lot of restaurants aren’t always open or open late so plan accordingly. Lastly, try and use the kiosks because the lines are brutal.

8/10

Excellent

03 Aug 2026

Mary Ann

The hotel is old. The rooms were spacious but our sink was clogged and the TV was static on a lot of channels. There’s no fridge or microwave in the rooms. The pool is big as well as the surrounding area. We decided to book a cabana which was nice since there is no shade anywhere. However for the amount of money you pay, the water was the only free throughout the day. Once the snacks which is not enough for more than 5 people and Gatorade is gone, you have to pay to have it restocked. Also, never saw our cabana guy the whole time we were there and the bottle service girls are slow. It’s better to just go to the bar.

8/10

Excellent

03 Aug 2026

Marie

The room was great and the staff quickly arrived with towels with washcloths and hand towels that were missing upon arrival. There are no refrigerators in the rooms anymore but overall, it was a good stay. Online check in and check out was excellent!

8/10

Excellent

03 Aug 2026

steven

Its a older hotel, so you can't expect it to be absolutely perfect. Rooms were clean and the water pressure for the showers was great. No minifridge, its a extra charge. Over all id stay there again, but when I go to vegas I usually stay some where diffrent.

4/10

Poor

03 Aug 2026

Ben

I booked 3 king rooms months before we went. Upon arrival, we were told they had no kings available and that we were downgraded to 2 queen rooms (even though we paid king price). We did receive a $50 credit to 2 if the rooms but one of them received no credit and was charged the full price. On top of that, 2 of our rooms were on the 25th floor on the far side of the pyramid so we were also inconvenienced by how far we had to go for 2 of the rooms. The other one was on the whole other side of the pyramid.
Also, our room had some trash that was stuck behind the bathroom door, so I guess the housekeeping never opened the door when they cleaned. It stayed there our whole trip (3 nights and they never found it and housekeeping came and “tidied” every day).
I definitely don’t think I’ll ever stay at the Luxor ever again. It was cool to see the pyramid but you’re not missing much. They don’t really have a good food court or activities so we were always walking to Mandalay Bay or the Excalibur anyway, I’d just stay at one of those.

10/10

Exceptional

03 Aug 2026

Daniel

Lots of places to go and walk around. Restaurants are great!

8/10

Excellent

03 Aug 2026

Leticia

Hotel is okay but in my first time experience not a good room not perfectly clean and out of essential amenities as a fridge to keep your needs or microwave to warm up your left overs it seems that the property starts looking old in so many areas

10/10

Exceptional

03 Aug 2026

Michael David

All of the above

10/10

Exceptional

03 Aug 2026

Samer

They need to re

8/10

Excellent

03 Aug 2026

Vanessa

I liked how clean and organized the room/Hotel was. I enjoyed walking around

10/10

Exceptional

03 Aug 2026

Araceli

Maybe have more chain places in food court like del taco

10/10

Exceptional

03 Aug 2026

William

Need microwave and small refrigerator.

6/10

Pleasant

03 Aug 2026

Kristie

Most of the pools were closed and it was very disappointing since we were notified

8/10

Excellent

03 Aug 2026

Ubaldo

I went to Vegas for a concert and was looking for a place to stay that wouldn’t break the bank. The Luxor sure did deliver! They had plenty of options for us to eat, gamble, play, and the pool was super fun!! My only gripe was valet parking was pretty slow in retrieving my vehicle, but that could’ve totally been because of the Morgan Wallen concert that was going on at a nearby venue.

10/10

Exceptional

03 Aug 2026

Maria

Be aware of people selling timeshare. Great stay overall.

8/10

Excellent

03 Aug 2026

Jose Luis

Needs more maintenance

8/10

Excellent

03 Aug 2026

Charles Wilson

My room was clean and I was in the tower king size bed room. The hotel location was fine with me.

8/10

Excellent

03 Aug 2026

Margarito

Love it

2/10

Poor

03 Aug 2026

Alexandro

No help at all

6/10

Pleasant

03 Aug 2026

Kevin

Expedia reservations don't seem compatible with Luxor's computerized systems. Self help things would not 'just find me' by name or date. I had to type in the long 15 some character reservation code any time interacting with these systems. It was kind of inconvenient, i don't know about you but i can't remember a randomized 15 character number.

Couldn't self-check out either for the same reasons. Asked the lady about it and she said just toss your key in the box and everyone gets auto-checked out at 11am anyways. Ok i said.

Overall the hotel was good, room was nice , bed was comfortable. The tram makes it easy to get to Mandelay, Luxor and Excalibur with minimal exposure to 117 degree August heat.

Lots of weird noises though you notice at night besides cars honking. I mean more mechanical type noises dunno what that was about as i wasn't near the elevator.

8/10

Excellent

03 Aug 2026

Jeana

Wish there was a refrigerator in the room. And daily housekeeping services aren't available unless you request it.

6/10

Pleasant

03 Aug 2026

Alex

The bathroom is outdated,the TV didn't work properly, swimming pool closed at 7pm during summer time. Swim pool water was dirty.

2/10

Poor

03 Aug 2026

Michael

Nun

2/10

Poor

03 Aug 2026

Jose

Water leaking from shower door frame, it was so rotted that when I got out of shower I had small lake on bathroom floor. I slipped and fell!
Then when I was moved to another exact same style room, water was leaking from shower again but this time on the bed side and water leaking from air conditioning unit which is old style unit not a central unit. Horrible!!

10/10

Exceptional

03 Aug 2026

Bailey Elizabeth

Casino was well kept, diablos was amazing

6/10

Pleasant

03 Aug 2026

Bryon

I it was a great room just the hotel size is a issue for me it’s too big

10/10

Exceptional

03 Aug 2026

Sita

Nice and clean room

8/10

Excellent

03 Aug 2026

Vivian

Great location and the quintessential Las Vegas kind of experience! But, gotta admit the cleanliness of the facility was not so great. Found myself cleaning off a booger from the wall when we checked in, and the shower drain was kind of hair-logged. Not so bad that it clogged but it was enough that when I stepped into the shower the night we arrived there was hair on the drain. The beds though were wonderfully clean and really comfortable. Parking was super convenient as well and not super expensive in Las Vegas.

10/10

Exceptional

03 Aug 2026

Jackelyn

The rooms were good quality and a great price. Had good variety of food, restaurants, shows, and entertainment on site. Also, was very close to the Allegiant stadium where we were attending a concert. So it was nice that we just walked a couple blocks up and over the bridge walk to the concert! Looking forward to staying here again when we come back to see some baseball games once the new A’s stadium is completed and open!

10/10

Exceptional

03 Aug 2026

Oscar

Todo muy bien. Excelente

4/10

Poor

03 Aug 2026

GINA Marie

Digital check in and when we got to our room it had been lived in and not cleaned. Had a 20 hour delay and was exhausted at 1:00 in the morning and had to go back downstairs to get a new room. The staff was pretty rude in most of the property. Definitely should have offered some sort of compensation for the inconvenience

8/10

Excellent

02 Aug 2026

Soutsakhone

Clean rooms, nothing fancy. Conveniently located to Allegiant Stadium. Slow elevators. They need more staff at check in - it was painful watching the elderly trying to check in at the kiosk by themselves.

2/10

Poor

02 Aug 2026

Giovanni

I had called front desk twice to let them know I had bugs crawling from the restroom. I looked up on the ceiling and I see the sprinkler was pushed up and there was a hole. They said someone would come and no one ever did. Sure enough we’re packing and we found 2 small bugs in my daughter’s clothes.

8/10

Excellent

02 Aug 2026

Glenda

Everything was good, except that there was no mini fridge, no microwave, and not many food options inside the casino. It felt a little boring to hang out in the casino.

10/10

Exceptional

02 Aug 2026

Alisia

Property was clean, rooms were much nicer than expected, and staff was very friendly.

4/10

Poor

02 Aug 2026

Shannon

Getting checked in was terrible. The elevators are in need of major maintenance. Diablo Mexican restaurant was very poor. No taste in food. I saw fajitas from another table looked good so I ordered mine was completely not the same. Had to pay for parking that was included with room.