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Residence Inn Louisville Northeast

Louisville - KY · United States

3500 Springhurst Commons DrView location

8.8/10Excellent524 Reviews
Cleanliness8.8/108.8
Service9.2/109.2
Comfort8.8/108.8
Condition8.6/108.6
Location8.4/108.4
Neighborhood9.2/109.2
Quality10.0/1010.0
Value8.4/108.4
Amenities8.4/108.4
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Louisville Northeast

Located in Louisville's business district, the Residence Inn by Marriott Louisville Northeast is within a 15-minute walk of Springhurst Towne Center Shopping Center and E. P. 'Tom' Sawyer State Park. This hotel offers convenient access to Paddock Shops (4. 7 km) and Norton Brownsboro Hospital (4. 9 km).

Enjoy amenities such as a 24-hour fitness center, a terrace with scenic views, complimentary Wi-Fi, a cozy lobby fireplace, and a picnic area.

The 102 air-conditioned rooms feature kitchens equipped with refrigerators and stovetops, premium bedding, double sofa beds, 32-inch flat-screen TVs with satellite programming, desks, separate sitting areas, and phones with free local calls. Guests can grab a bite at the snack bar/deli.

A complimentary buffet breakfast is served weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM. Additional amenities include a computer station, express check-in, dry cleaning/laundry services, and free self-parking.

Read more about this hotelShow less

With a stay at Residence Inn By Marriott Louisville Northeast in Louisville, you'll be in the business district, within a 15-minute walk of Springhurst Towne Center Shopping Center and E.P. Tom Sawyer State Park.

This hotel is 2.9 mi (4.7 km) from Paddock Shops and 3.1 mi (4.9 km) from Norton Brownsboro Hospital. Make yourself at home in one of the 102 air-conditioned rooms featuring kitchens with refrigerators and stovetops.

Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with satellite programming provide entertainment. Conveniences include desks and microwaves, as well as phones with free local calls. Featured amenities include a computer station, express check-in, and dry cleaning/laundry services. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 12:00 PM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 100.00 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Springhurst Towne Center Shopping Center 0.6 km / 0.4 mi
E.P. Tom Sawyer State Park 0.9 km / 0.6 mi
Norton Children's Medical Center 2 km / 1.3 mi
Avish Gardens Shopping Center 2.3 km / 1.5 mi
Paddock Shops 2.4 km / 1.5 mi
The Summit Shopping Center 2.9 km / 1.8 mi
Chamberlain Pointe Shopping Center 3.2 km / 2 mi
Old Brownsboro Crossing Shopping Center 3.5 km / 2.2 mi
Norton Brownsboro Hospital 3.5 km / 2.2 mi
IceLand Sports Complex 4.1 km / 2.6 mi
Hurstbourne Corners Shopping Center 7.5 km / 4.7 mi
Baptist Health Medical Group Primary Care 7.6 km / 4.7 mi
Ohio River Valley 8.3 km / 5.2 mi
Hurstborne Shopping Center 8.3 km / 5.2 mi
Mall St. Matthews 9.4 km / 5.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2000
  • Year of most recent renovation: 2007
  • Total number of rooms: 102
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
Show 37 more facilities & services
  • Check-out hour
  • Wi-fi
  • Valet parking
  • Room service
  • Laundry service
  • LaunderetteExtra charge
  • Babysitting service
  • Multilingual staff
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Luggage room
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Towels and bed linenExtra charge
  • Smoking areaExtra charge
  • Business centreExtra charge
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Sun loungers
  • TV lounge
  • SaunaExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • Minimum check-in age: 21
  • Fitness
  • Tennis
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 26 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable13 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wake-up service
    • Living room
    • Pay movies
    • Toiletries
    • Desk
    • Bathrobes
    • Satellite TV
    • Cable TV
    Show all 27 amenities
    • Bathroom
    • Minibar
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Dishwasher
    • Toaster
    • Wheelchair-accessible
    • Oven
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Louisville Northeast

    SUITE TWO DOUBLE BEDS

    Room photos

    13 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Wake-up service
    • Living room
    • Pay movies
    • Toiletries
    • Desk
    • Bathrobes
    • Satellite TV
    • Cable TV
    • Bathroom
    • Minibar
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Kitchen
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Dishwasher
    • Toaster
    • Wheelchair-accessible
    • Oven
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Louisville Northeast

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Louisville Northeast

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Louisville Northeast

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 26 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable12 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Ironing set
    • Hairdryer
    • Direct dial telephone
    • Toaster
    • Dishwasher
    • Shower
    • Cable TV
    • Satellite TV
    Show all 25 amenities
    • Bathrobes
    • Desk
    • Toiletries
    • Pay movies
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Living room
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Minibar
    • Kitchen
    • Internet access
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Louisville Northeast

    SUITE QUEEN SIZE BED

    Room photos

    12 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Ironing set
    • Hairdryer
    • Direct dial telephone
    • Toaster
    • Dishwasher
    • Shower
    • Cable TV
    • Satellite TV
    • Bathrobes
    • Desk
    • Toiletries
    • Pay movies
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Living room
    • Safe
    • Individually adjustable air conditioning
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Minibar
    • Kitchen
    • Internet access
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Louisville Northeast

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Residence Inn Louisville Northeast

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Louisville Northeast

8.8
Excellent
524 Reviews
Cleanliness
8.8 /10
Service
9.2 /10
Comfort
8.8 /10
Condition
8.6 /10
Location
8.4 /10
Neighborhood
9.2 /10
Quality
10.0 /10
Value
8.4 /10
Amenities
8.4 /10
100 reviews shown
8/10
Excellent
20 Jul 2026
Davita
Pool closed laundry closed
Family_with_children
10/10
Exceptional
04 Jun 2026
Keith
Room was clean, and maintained throughout my stay. Breakfast was convenient.
Self
10/10
Exceptional
28 Mar 2026
Robert
.
10/10
Exceptional
23 Mar 2026
Kishan Kumar
Good clean rooms, friendly service
10/10
Exceptional
18 Mar 2026
Mark
Clean, well equipped room with a decent view. My only problem was that the pool was closed and it was one of the reasons I had chosen that hotel. Would visit again in the future after checking about the pool.
Partner
8/10
Excellent
06 Jan 2026
Elliot
Good room layout
Business
6/10
Pleasant
27 Dec 2025
Michelle
Staff was nice but the hotel itself is outdated. Carpet in room was stained, couches were stained, bathroom has mildew in it - not what you would expect for a Marriott.
Leisure Family
10/10
Exceptional
13 Dec 2025
Damira
Room was nice
Staff wouderful
Amenities nice
Food good and hot
Friends_and_family Family
10/10
Exceptional
07 Dec 2025
Faye
Every thing was clean and the room was stocked with the necessities I asked for no cleaning services, so I didn’t have to worry about any knocks on the door

Breakfast was excellent.

Leisure Partner
10/10
Exceptional
27 Oct 2025
Jim
All common areas nicely arranged and clean. Hallways vaccumed and elevators moped. Room very nice and clean. Pleasant staff and great service.
Self
8/10
Excellent
22 Sep 2025
Stephanie
Staff was great and super friendly. Room and hotel was clean. Breakfast was pretty good. Only complaint is the beds could be updates. They were pretty hard.
Friends_and_family Family
10/10
Exceptional
01 Sep 2025
James
Big suite
Business_and_leisure Partner
8/10
Excellent
27 Jul 2025
Rheanah
The only thing I didn’t like was the chairs, couch and tv’s could have been updated. Leather was old, fabrics on the couch was worn and tv’s were small.
Leisure Family_with_children
6/10
Pleasant
15 Jul 2025
Verified traveler
It was an average hotel. I went through cheap check and it made it sound like it was like this beautiful beautiful place. It was all right, but it wasn’t that big in the apartment or excuse me. The hotel was a lot smaller than what the picture show. But the people at the front desk were really
Leisure Family
6/10
Pleasant
14 Jul 2025
Stephen
It was good
6/10
Pleasant
07 Jul 2025
Michael
Nice layout! Shower leaks into wall. Ran out of food for breakfast an hour before serving time ended no accommodation for fire stick/roku viewing!
Leisure Family
6/10
Pleasant
05 Jul 2025
Silver
Close to shops
Business_and_leisure Family
10/10
Exceptional
24 Jun 2025
Betty
Very nice place .Clean and awesome breakfast. Workers are very nice and helpfuf . Great location .
Leisure
6/10
Pleasant
23 Jun 2025
Austin
Stay was average. Rooms were dated and musty, but clean. Breakfast was nearly cleaned out 30-45 minutes before it was scheduled to end, no waffle batter, out of eggs and biscuits/gravy. Think this place is fine for a one night stay if you just need a place to rest, but would never want to stay here long term.
Leisure Partner
10/10
Exceptional
20 Jun 2025
Larry Stephen
Good
6/10
Pleasant
16 Jun 2025
Heather
Unfortunately the outdoor spaces could really use some attention. I know that's not usually a big concern when looking at a hotel, but it is when you are there for an extended stay. Plus it really does set the tone and first impression.

Weeds (some waist high) are everywhere. The patio furniture is falling apart and extremely worn. The shrubs are overgrown and make navigating the sidewalks interesting. The sidewalks are full of gravel and tree debris in places, making using the luggage dolly really difficult.

The rooms are nice and roomy, but also could use some care and deep cleaning. The carpets leave a filmy feeling on bare feet and the tile is sticky even after housekeeping cleans. And despite being a smoke-free hotel, when the air conditioner kicks on it smells like cigarette smoke.

I've stayed at a few Residence Inns for extended work trips (months) and this is the worst yet.
Business_and_leisure Self
10/10
Exceptional
15 Jun 2025
Barbara
Very nice hotel!
Friends_and_family Family
10/10
Exceptional
13 Jun 2025
Tamia
Convenience of shopping options in the surrounding area
Business_and_leisure Partner
10/10
Exceptional
13 Jun 2025
Tamia
The hotel was very welcoming and inviting.
Business_and_leisure Partner
6/10
Pleasant
12 Jun 2025
Heather
Staff was extremely friendly.Breakfast was superb. No ice machine. Our floor stunk of trash and a musty funk. Room was great, only issue was AC running was an extremely loud roar.
Business_and_leisure Family
10/10
Exceptional
10 Jun 2025
Melissa
Parking available- easy check in
Leisure Family
4/10
Poor
08 Jun 2025
Ashley
Smelled like smoke horribly. Found dead bugs around our room and mold in a second room with people we traveled with. Staff was friendly and property location was good!
Leisure Family_with_children
10/10
Exceptional
06 Jun 2025
SRI HARSHA
Had a nice stay for a night. Very spacious rooms
4/10
Poor
03 Jun 2025
John
Need to distinguish between the staff and the property. All the staff we encountered during our 19 night stay were friendly and helpful. However, the property is in need of a major refresh. This was true of our room but it was also true of most of the commons areas. The exteriors and landscape need a whole lot of attention.
Business_and_leisure Partner
10/10
Exceptional
01 Jun 2025
Carol
Loved the sofa, very nice kitchen too. Everything we needed was there. Modern welcoming decor.
8/10
Excellent
31 May 2025
Chris
Nice place
10/10
Exceptional
23 May 2025
Henry
Amazing
8/10
Excellent
21 May 2025
Gregory
Room was clean, the pull out bed was not soft at all tho n we had some ants in our room, overall for the price tho we were happy
Business_and_leisure Family
10/10
Exceptional
18 May 2025
Tamia
Front desk associate is always welcoming and was also able to accommodate my request in a timely manner. Also, location of hotel stay has lots of shopping and dining options within walking or driving distance. It was perfect for myself and significant other's overnight trip.
Leisure Partner
10/10
Exceptional
18 May 2025
Eugene
The hotel was very clean. The staff was super friendly, and the breakfast was excellent. Enjoyed our stay.
Leisure Partner
10/10
Exceptional
17 May 2025
Krysten

Lovely place!

With 2 kids and 2 adults - I'll never not get a 2 bedroom suite! Lovely staff, wonderful breakfast options, so sweet to the kids.
Friends_and_family Family
8/10
Excellent
15 May 2025
Henry
Awesome
10/10
Exceptional
05 May 2025
Neil Brian
love the area
Leisure Family
10/10
Exceptional
24 Apr 2025
Tamika
Beautiful hotel!!
10/10
Exceptional
21 Apr 2025
Lisa
Very friendly staff.
Leisure Family
8/10
Excellent
13 Apr 2025
robert
Convenient.
10/10
Exceptional
11 Apr 2025
Benjamin
Everything was great staff was very friendly breakfast was good
Leisure Family_with_children
10/10
Exceptional
10 Apr 2025
Debbie

Great breakfast options!

Excellent room, very spacious and clean. Especially liked the breakfast options.
Friends_and_family Family
10/10
Exceptional
31 Mar 2025
Abigail
.
10/10
Exceptional
30 Mar 2025
Lindsey
Super nice staff and property
Business
8/10
Excellent
30 Mar 2025
Cindy
The staff was friendly. The suite was spacious and had everything we needed. However, the bathroom needs updating. Things were literally falling off the wall. There were several options for breakfast. Lots of shopping and restaurants are located nearby.
Leisure Partner
10/10
Exceptional
29 Mar 2025
Elizabeth
Staff was incredibly helpful and courteous.
Leisure Family_with_children
10/10
Exceptional
10 Mar 2025
Verified traveler

Quick Getaway

From check in to check out everything went smoothly. Front Desk Agent was friendly and very helpful would recommend to stay at Residence Inn Northeast to family and friends.
Partner
4/10
Poor
02 Mar 2025
Stephanie
The staff was very friendly but the room was dirty and old. The pull out couch had crumbs and the mattress was covered in pee stains. The pool was beyond disgusting.
Leisure Family_with_children
10/10
Exceptional
21 Feb 2025
Christian
Motors for heater fan and bathroom ventilation very noisy. Internet VPN did not allow use of streaming service. Otherwise, very nice.
8/10
Excellent
17 Feb 2025
Jennifer
Outdated furniture and TVs that didn’t really even work but other than that, all was well.
Leisure Family_with_children
10/10
Exceptional
16 Feb 2025
Joshua
👍
10/10
Exceptional
14 Feb 2025
Raymond E

Louisville Stay

Our stay was so good at Residence Inn! It was comfortable, clean, and quiet.
Business
10/10
Exceptional
05 Jan 2025
Steve

Clean, Friendly and spacious…

It was a pretty good RI. Nothing special or memorable to speak of. If you haven’t stayed in these; it has spacious layouts with separated bedrooms and sitting area. Staff at my late check-in was very friendly and very helpful.
I just wish RI would refund the security deposits quicker than the month it always takes. I’m at a different one twice a week so it adds up.
Partner
10/10
Exceptional
21 Dec 2024
Stefanie
Cool stay.

No one bothered us.

Great for long stays. Hope future stays will be good.
8/10
Excellent
10 Dec 2024
Mike

Needs a little work but well worth it

Staff......including various folks at the front desk and the lady who handled breakfast.....were super friendly. Breakfast was nothing to write home about, but it was serviceable. It had enough variety to meet our basic needs. Gravy and biscuits would have been a great addition! Room was more than adequate.....well furnished for our needs. . Desk was so much more useable than most hotel desks.....plenty of room...well furnished.....bed was super comfy! I slept well all 5 nights. Stove had one dead burner and the stove overhead light didnt work. Cabinets are on their \"last legs\".......door under sink hung off its hinge badly.......door dead bolt wouldn't work. Nothing major however and the room appeared clean. Sofa was more than comfortable......accidentally fell asleep on it one night. Good stay for reasonable price. Nice area with plenty of shops and food. Wouldn't hesitate to stay again.
Partner
8/10
Excellent
09 Dec 2024
Todd
Nice property. Felt a little dated. We stayed in a one bedroom suite. Nice size. Great tv. Furniture was older and worn, but still serviceable. Bed and bathroom were just ok. I would stay there again, but was not overwhelmed.
Leisure Pet
10/10
Exceptional
08 Dec 2024
Dean
Rooms were very spacious and clean. Complimentary breakfast was of good quality with great selection. Staff friendly and polite.
Business Self
10/10
Exceptional
05 Dec 2024
Dan
Great place: quiet, clean, modern, spacious, comfortible furniture.
Leisure Self
10/10
Exceptional
30 Nov 2024
Sue A
Room comfort and space spectacular! All staff always pleasant and helpful. Wish the pool was open!
Family
10/10
Exceptional
10 Nov 2024
Alexis
Overall great experience
Leisure Family_with_children
8/10
Excellent
02 Nov 2024
Jennifer
Quiet, clean, convenient, affordable option in East Louisville with lots of dining and shopping options.
Leisure Self
10/10
Exceptional
29 Oct 2024
Elizabeth A

Extend your visit - stay a few days

This place was so lovely - quiet, restful, breakfast was top notch. Wish we could have stayed longer.
Partner
8/10
Excellent
28 Oct 2024
Vladimir
The faucet in the bathroom dripped. They let us change room. In the new room the mini fridge would turn on making a clicking noise from time to time.
6/10
Pleasant
09 Oct 2024
Michael
Could use rehab to modernize
Leisure Family
10/10
Exceptional
30 Sep 2024
Luz
Best part was that there is a raising canes nearby!!
Leisure Partner
10/10
Exceptional
30 Sep 2024
Jessica
Staff was very polite. The room was clean and equipped with everything I needed for my stay.
Friends_and_family Family
8/10
Excellent
30 Sep 2024
Mary
This is a great stay for the value. KELLY was at the front desk and was EXTREMELY helpful and always had a smile on her face when passing through the lobby( 10 out of 10 all the way for her)!!!!!

HOWEVER, another front desk staff(young girl, was unable to see her name) was extremely rude, spoke over me and was more concerned with getting her point across rather than listening to questions. She was so obnoxious that I told her to \"take it down a notch\" to which she rolled her eyes, and continued to present in a rude and condescending manner. Not a good person to have to interact with after a long trip! If it wasn't for Kelly, I would have only given customer service a one. This young girl needs to learn how to properly interact with guests, it is not her strong suit!
Partner
10/10
Exceptional
29 Sep 2024
Tonscia
Excellent!
10/10
Exceptional
25 Sep 2024
Christian
Good experience. Residence Inn is always nice.
Leisure Family
10/10
Exceptional
07 Aug 2024
Nelson
Large rooms, clean, decent breakfast, safe convenient location and near plenty of shopping and food options
Leisure Pet
4/10
Poor
05 Aug 2024
Mike
The property is i bit worn out
8/10
Excellent
30 Jun 2024
JASON
Good
6/10
Pleasant
27 Jun 2024
Kristi
Hotel was ok. Kitchen area was great for extended stay. Pool was closed the entire time and there was air quality alert the whole stay so hard to justify anything better than ok. Spent much more money than we were planning due to pool issue.
Leisure Family_with_children
10/10
Exceptional
23 Jun 2024
Lisa
Our tumbling team Twisters stayed here. Very nice staff. Very clean. Rooms was ckean. Would highly recommend.
8/10
Excellent
17 Jun 2024
Verified traveler

Studio suite with kitchen

The stay was pretty good. The breakfast area and what they offer for free breakfast was outstanding. The hotel was nice and staff was great. The room was good. There was no dish sponge to wash dishes with. Some were still little dirty. The mattress on pull out sofa needs to be replaced though
Friends_and_family Family
10/10
Exceptional
15 Jun 2024
Lauren
Everything was great!
Leisure Family_with_children
10/10
Exceptional
09 Jun 2024
Diana
Very nice employee who checked me in.
Business_and_leisure Self
10/10
Exceptional
03 Jun 2024
Stephanie
Very nice!
Friends_and_family Family
2/10
Poor
03 Jun 2024
Jennifer

Not the Marriott is was known for.

Location Nice.
Inside our room, Carpet dirty, sofa stained and dirty. Sofa pull out had no cushion,very uncomfortable.
Bath room holes, wallpaper coming down, mold in shower,tiles were extremely dirty had to wear flip flops in shower, mold around the door.
Pool was closed, reason we booked so kids could swim.
Staff needs a training lesson.
Friends_and_family Family
10/10
Exceptional
17 May 2024
Lane

Lane's Review

Delightful. Comfortable. So many amenities (stores, restaurants, theatres, etc. nearby). VERY nice. Wonderful to have the fridge, stove, microwave and everything there too. Really enjoyed it. Excellent Breakfast too!
Friends_and_family Family
10/10
Exceptional
14 May 2024
Kathy
Very friendly staff. Nice room, convenient location.
Leisure Family
10/10
Exceptional
12 May 2024
Daniel

Best I've been to

Amazing staff and service. Hotel was kept very clean and the staff were so courteous and polite all day every day that my family was there. From the cleaning staff to the manager absolutely mazing people. Highly recommend to others and my family will be back for future stays.
Friends_and_family Family
10/10
Exceptional
20 Apr 2024
Alexander
It was good.
10/10
Exceptional
10 Apr 2024
Dallas
Excellent stay
Leisure Family
4/10
Poor
09 Apr 2024
Ray
Room condition was old
Toilet chain broke which i fixed
Shelves at sink falling off wall
It was a kitchen setup which was nice
Leisure Partner
10/10
Exceptional
04 Apr 2024
Osiel
No comments
Leisure Family
2/10
Poor
31 Mar 2024
Dianna

No pool

Booked this location for the indoor pool. Arrive and the pool was “closed for maintenance”. Apparently it’s closed more than it is opened. Needed to have a lamp changed out due to exposed wires (this should have been caught before). Found food under sink and it was super hard.
Friends_and_family Family
10/10
Exceptional
29 Mar 2024
Darrell
Feels like a home
Leisure Friends
4/10
Poor
28 Mar 2024
Taylor

Have Pets? Surprise Sticker Shock!

The service here was great. Extremely friendly staff upon checking in. Only downside was that Hotels.com stated pet friendly but failed to mention that there was a $100 pet fee anywhere in the description. This almost doubled the amount we paid for the room and was very disappointing. Had we known this ahead of time, we would have booked somewhere else. Not cool. The beds/pillows were also some of the worst we’d ever experienced.
Friends_and_family Family
6/10
Pleasant
26 Mar 2024
Bonnie
Pool was closed. Was told we could use the pool next door. That was also closed.
Leisure Family
6/10
Pleasant
24 Mar 2024
John
It was ok
6/10
Pleasant
24 Mar 2024
Verified traveler

Service was good but room could use TLC

The staff at the front desk were very nice and the water and cookies very welcoming. Our room was nice but in need of TLC. Big crack in the bathroom floor, peeling paint, pullout mattress was stained. Pool was closed but they did let us go to courtyard hotel next door to use theirs.
Friends_and_family Family
10/10
Exceptional
09 Mar 2024
Rendell

The hotel that knows you by name....

This hotel staff is the best! They remember your name an always acknowedge you even just walking past the front desk. They never make you feel like a bother if you need some something. Amd the rooms are wonderful and spacious.
Partner
10/10
Exceptional
02 Mar 2024
William
Excellent value, great room
Business_and_leisure Friends
10/10
Exceptional
24 Feb 2024
Melissa
Amazing. We wish pool was up and running but otherwise it was a great experience
Business
6/10
Pleasant
24 Feb 2024
Karen
We checked in late & we would have asked for a different room, because the room smelled of smoke (smoke free hotel) & the pillows stank of men's cologne. We had just finished a 11 hour drive & were exhausted so we put aside the pillows & dealt with the smoke smell. When I complained the next morning all I got was \"Sorry, that shouldn't have been like that\" No offer of a credit at all. Won't stay there ever again.
10/10
Exceptional
22 Feb 2024
Chris
The hotel is exactly what you expect from a Marriott Residence Inn. Cordial staff upon check in although I still find it annoying when staff are on the phone during check in having personal conversations. But it was wrapped quickly and everything else was fine. Pool was being cleaned so they arranged for guests to use facilities at the Courtyard immediately next door. All in all a good experience.
Business
10/10
Exceptional
22 Feb 2024
Shayla

Love this hotel!

I absolutely loved it! They had silverware pots and pans and even plates. I’m not use to that at all. Every hotel we have been to that has a kitchen doesn’t not have all of that! We will definitely be back! Especially when the pool opens!! We had to leave early not due to the hotel due to the chance of snow and we didn’t want to be stuck!
Partner
2/10
Poor
21 Feb 2024
Faiz
No complain about anything except the lady work behind the counter!!!! Some thing wrong with her
Business Self

Location & surroundings

Residence Inn Louisville Northeast
3500 Springhurst Commons Dr, Louisville, United States

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Residence Inn Louisville Northeast

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