Name: Staybridge Suites Louisville-East
Address: 11711 Gateworth Way, Louisville, 40299, US

10/10

Exceptional

04 Aug 2026

Thomas

Great stay

2/10

Poor

30 Jul 2026

Beatriz

The property is very outdated. The rooms are dusty and full of hair and smell moldy.
I was really looking forward to staying at this location because of reviews. Now I wonder if the bad ones are deleted..?
Only positive part of our stay was the breakfast and some of the staff. The wonderful black lady that works the morning shift and Amber were amazing. Steven the night guy, customer service is definitely not his calling. Overall, I always try to take the positive from so much negative. My honest review.

10/10

Exceptional

28 Jul 2026

Clint

So property is being removed in August There were some things that needed fixing but it’s all being ripped out anyways The breakfast buffet was excellent though Yum yum biscuits and gravy

10/10

Exceptional

27 Jul 2026

Frederick

Everything was really great everything

8/10

Excellent

23 Jul 2026

Olga

The room was very dusty when we arrived. The carpet had a dirty odor. Either needs to be washed or change. Towels need to be replaced as we had some that were ripped. Complementary breakfast was great. We were glad we didn’t need to pay for parking this time we visited.

8/10

Excellent

23 Jul 2026

Sarah

This was a nice stay on a recent visit. My only complaint about this room was that the room had an unpleasant odor when we walked in the door. It smelled a little like smoke and the air was just stale in there. The location was a little far from everything we needed. Altogether the staff were very friendly, the place was clean, the beds were soft.

6/10

Pleasant

19 Jul 2026

Alicia

We had a mixed experience.
Our check-in was delayed until near 4pm because there were no room ready when we arrived at 3:20 pm. When we got to our room, the floor in the bedroom was wet from a leak from the AC, so we had to change rooms. When we got to our new room, I quickly discovered that the room was not that clean. There was food debris in the microwave, dried smeared ketchup outside of the fridge, a dried old cookie on the floor, and a few large ants running around. I didn't want to complain about the room though, because we already had to move all of our stuff already to the second room, so we just sucked it up.
My family found that the breakfast was good, especially for the price. However, one of the workers told my daughter that she didn't know where the plates were and walked away.
Regardless, the staff, especially Connie, was very nice and apologetic with all the problems. I'm grateful that she did get us a new room because I would rather deal with dirtiness, than a wet carpet. Fortunately the room did come with some good amenities (i.e. Dish soap, dish cloth and towel, a few pieces of cutlery, a refrigerator and icemaker, and more). Plus, Connie mentioned to me that they had a gas grill by the pool and grilling equipment if we wanted to use it. She truly was a very gracious and welcoming front desk assistant. Overall, we had a pretty decent stay.

Business Family

10/10

Exceptional

19 Jul 2026

Ashmere

Everyone and everything was nice and clean. Love that it’s pet friendly

Family_with_children

2/10

Poor

13 Jul 2026

Kristie

Very dirty and many things broken (toilet, pool, moldings), staff not able to help at all. Property overall is in very poor condition. I most definitely do NOT recommend staying here. Also room for 4 people does not have room for 4.

Family_with_children

8/10

Excellent

12 Jul 2026

Sarah

I would recommend this hotel and would stay here again. We were traveling with our kids for a youth baseball tournament.

There was a full sized fridge and kitchen with a stovetop and microwave. The fridge bottom shelf was leaking but other than that, no issues. It was great to be able to cook meals and save on take out.

The room was a good size, but the photos do make it look larger than it is. The pullout couch is a twin, so be mindful of that.

Bedroom area was large but you have to go through there to get to the washroom. There was no issue on our end with that, just something to be mindful of.

There was a good variety of options for their breakfast, but they did run out of a few items a couple days in a row. Seating area is large but does not provide enough spots.

Family_with_children

8/10

Excellent

12 Jul 2026

Pamela

Room was clean… very nice!

Self

6/10

Pleasant

06 Jul 2026

Ann

It had decent amenities but the bathroom door was filthy,

6/10

Pleasant

28 Jun 2026

Mashelle

The common areas were good. The room needed work. Bathroom sink facet sprayed sideways. The bathroom door was very hard to close. The couch side was shredded. The garbage disposal stunk and i e maker did not work. Staff was friendly. Breakfast bar was yummy and outside pool area was nice.

Pet

10/10

Exceptional

28 Jun 2026

Amber

Clean and safe. Will stay here again!

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Nicolina

Rather bizarre that you have to request for the room to be cleaned. Staff was present maybe half the time. Breakfast wasn’t great. Mystery stains on the walls in the rooms. Overall it’s clean and a fine stay

Partner

10/10

Exceptional

21 Jun 2026

Juan

I enjoy the peace ✌️

Self

6/10

Pleasant

21 Jun 2026

Natasha

Rooms aren't cleaned properly. Walls and doors had hand prints , dirt all over . Bath tub was nasty had to clean out myself . Other than that it's quite and staff is nice .

Friends_and_family Family

8/10

Excellent

21 Jun 2026

william

Customer service and staff were awesome! Had a nice pool and new fitness facility. Offered residents a free meal and beer on Wednesday night upon our arrival. Nice variety of breakfast foods. The hotel does need remodeling which we were told was starting 8-1-26. The frayed carpet and worn furniture, lighting didn't work on desk. Upgrade plumbing, bathtub didn't drain well. Unfortunately one night we were woken up at midnight with fire alarm going off. People in room beside of us were cooking fish and burned it so we had to evacuate for about an hour. The sign in room said cleaning staff would empty trash and replace dirty towels, but that didn't occur. We just did it ourselves and front desk gave us what we needed. The location was perfect for what we were doing. Also need tv guides in room as the guide button didn't work on remote.
We would stay there again!!

Ed and Sharon Whitfield

Partner

10/10

Exceptional

20 Jun 2026

Beverly

Great stay. Food was really good at breakfast. Kids loved the pool!

8/10

Excellent

18 Jun 2026

Brett

The staff were very nice and helpful. The bed was comfortable and the pool area was very nice. The community spaces are nice. The bathroom needed some updating. Overall it was a great stay.

Family_with_children

6/10

Pleasant

18 Jun 2026

Anna

Convenient location, friendly/helpful staff, clean rooms

Partner

10/10

Exceptional

15 Jun 2026

Beverly

Great service. Stayed for 6 nights. Breakfast was good and the social was a nice option.

10/10

Exceptional

12 Jun 2026

Raymond

The clerk who's name starts with a J was phenomenal. She answered my questions and was very professional

Partner

8/10

Excellent

10 Jun 2026

Rae

Nice s

Friends

4/10

Poor

09 Jun 2026

azeemullah

I generally like the Staybridge hotel chain, but this property fell well short of my experiences with other Staybridge locations. The room was run-down and in serious need of renovation. Everything, from the carpet to the bed, looked worn and outdated. The front desk staff did mention that there are plans for a major renovation in the future. However, in its current condition, I would not recommend this hotel to other Hotels.com members. The breakfast was okay

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Michelle

Loved this hotel. Nice sized rooms and loved hanging around the fire pit with friends while kids were swimming. I wish the pool was just a little warmer.

Family_with_children

10/10

Exceptional

07 Jun 2026

Kimberly

Great property and friendly staff

Friends

8/10

Excellent

01 Jun 2026

John and Pamela

a nice place to stay!

Family_with_children

10/10

Exceptional

31 May 2026

Linnea

The property is currently being upgraded. It has new exercise equipment. The breakfast is decent but it could be slightly better with a higher grade of egg for the omlets.

Self

10/10

Exceptional

23 May 2026

Cathy

The pool was not open which was disappointing for the kids.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Charles D.

Quiet, very large rooms. Excellent breakfast. One of the best complementary breakfasts we have had at a US hotel.

Partner

10/10

Exceptional

10 May 2026

Arthur

The staff was friendly and helpful, the room was clean and breakfast was very good.
We had a great stay.

Family

6/10

Pleasant

09 May 2026

Tonya

I was very disappointed when arriving. I booked 2 rooms through hotels.com and then I called the hotel directly to see if we could get joining rooms as we had multiple younger kids and 3 adults that we were having to split between the 2 rooms. I thought if we had joining rooms the kids could go back and forth and not have to go into the hallway. I was told that I had to be a IHG member to get joining rooms and it didn't cost to be a member. So, I said why not and signed up. When we arrived- I was told that the joining rooms were all booked up after I booked approx a month out. The rooms that we got were right beside each other- not bad- but it was the point of me going through calling them to get what I wanted and told I could have what I wanted if I just became a member, and I did, and assumed everything was good. When we got up the next morning to eat breakfast before heading out- there were NO eggs, and the waffle machine was broken. So, all they had to eat was some sausage, boiled eggs, cereal, bagels, and grapes. We had to go somewhere else to get breakfast. I booked this hotel- specifically for the breakfast and not having to go somewhere else. And we stayed in May with hopes of the kids using the pool which wasn't open yet. (Which ended up not being a huge deal as we didn't have a lot of time to spend at the hotel)

Friends_and_family Family

10/10

Exceptional

08 May 2026

Samantha

Great stay. Clean room and friendly staff! Will be back for sure!!

Family

8/10

Excellent

05 May 2026

Jeff

Great staff, older hotel needing repairs and updating..:had shower with leaking faucet that couldn’t be stopped and it’s surface was beat up, older carpet and furniture, no toaster in kitchen.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Andrew

Clean room and Friendly staff

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

mary

Great breakfast buffets and appreciated the afternoon socials Monday -Wednesday

Self

6/10

Pleasant

12 Apr 2026

Elisha

Breakfast could have been better. Lighting in parking area was not good. Room overall was good.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Damon

Best experience involving a hotel! Clean, breakfast was great and the staff, especially Noelle, was amazing! I’ll be staying at Staybridge whenever possible

Family_with_children

10/10

Exceptional

29 Mar 2026

Naomi

We stayed here while in Louisville for our grandson’s Special Olympics basketball tournament.
The team needed to be at the arena at the same time breakfast was served. A staff member came in early and prepared breakfast so our team could eat before their game. We were all so grateful to her!

4/10

Poor

28 Mar 2026

Gary

No Phone in room. No room service. Asked 2 days in a row no maid service. pillow cases were dirty. Had to find clean towels at the front desk. SUITE didnt feel clean. HAD TO TAKE DIRTY TOWELS BEFORE I COULD GET VLESN TOWELS. I EXPECT BETTER THAN THIS FOR A SUITE AT 150.00 AN NIGHT.WE WERE THERE 3 NIGHTS. NOT A PLACE TO STAY.

Family

10/10

Exceptional

22 Mar 2026

Lorna

The staff was very friendly. The room was clean except some soiling on the outside of the toilet. We enjoyed having a full-size fridge.

Family

10/10

Exceptional

21 Mar 2026

Steve

The facility was roomy and pleasant. The staff were consistently asking if there would be anything they could help with to improve our visit.

Partner

8/10

Excellent

15 Mar 2026

Katera

Only complaint was that the bed is hard...

10/10

Exceptional

14 Mar 2026

Naomi

Comfortable and clean environment. The staff went above and beyond to be helpful!

Partner

8/10

Excellent

08 Mar 2026

John

A tad dated, but in a good neighborhood with an excellent price. Gas station/convenient store next door.

Partner

10/10

Exceptional

02 Mar 2026

GLORIA

STAFF WAS SUPER FRIENDLY, I WAS ABLE TO PARK AT ANY GIVEN TIME, AND THE GYM WAS A PLUS FOR ME!

Self

10/10

Exceptional

22 Feb 2026

Carissa

The room and service was really nice. I had a lovely time, and the staff was very amenable and friendly. No qualms!
The breakfast also had a nice variety -- scrambled eggs, bacon, yogurt bar, toast, bagels, juices, coffee, as well as cereal, warm oats, waffles, muffins, omelettes, and potatoes.

Partner

8/10

Excellent

21 Feb 2026

Todd

Na

10/10

Exceptional

07 Feb 2026

Jor

Denise, the manager was great!

Leisure Self

2/10

Poor

07 Feb 2026

Mandy

Bathroom door would not close, carpet was horrifically

10/10

Exceptional

26 Jan 2026

Tonci

Great service,clean room and excellent food.

Business Friends

10/10

Exceptional

23 Jan 2026

Kerry

Beautiful room and hotel. Delicious breakfast. Easy parking. Diet Coke available at breakfast.

Leisure Family

6/10

Pleasant

11 Jan 2026

Yvette

My tub was dirty so i did not shower for 2 days. Toilet would not flush w/o me havi g to lift the tank top and pull up on gray circle inside. No maintenance was on site at 3:30 to fix.

Business_and_leisure Self

6/10

Pleasant

03 Jan 2026

Lisa

Nice staff, the room? Doors missing on bedroom. Broken body wash bottle, 1 wash rag,2 hand towels 3 large towels no shower mat. Used 1 of the 3 large as a towel mat. 1 roll of toilet paper had to go to front desk at 3am for a roll. Other staybridges I've stayed had a larger trashcan in the kitchenette. Fridge was not cold though the freezer was fine. As stated b4, I've stayed at other stay bridges and this one didn't have a bagged blanket in the closet area. The dishwasher detergent you've chosen for your properties doesn't clean. I washed what i needed with the palmalive (sp?). I forgot to bring a dish pack. No biggie. However, the bed was super comfortable. Safe and quiet area. Wish they had cocoa like the other places. Oh yea, the shower. It had only one setting...shower. You could pych the faucet thing to change from shower to water running. But like I said, not horrible but needed basic/obvious maintenance upkeep.

Leisure Self

10/10

Exceptional

02 Jan 2026

JANET

The room and front desk lady were just wonderful. Enjoyed a peaceful, quiet sleep. We love Staybridge.

Leisure

6/10

Pleasant

30 Dec 2025

Lisa

The staff were all incredibly friendly and kind! We did switch rooms as our first room was frigid and the AC unit was not heating up the room as well as a terribly wobbly desk that was unsafe to work on (my wife was working from the room.) However, our second room was warm with a stable desk. The receptionist was incredibly kind and helpful with our requests. Breakfast was good and offered a variety of items, I would say a standard hotel breakfast.

Leisure Partner

10/10

Exceptional

15 Dec 2025

Simone

Yes breakfast was fresh

Friends_and_family Family

8/10

Excellent

09 Dec 2025

Virginia

The staff was friendly and helpful, room was clean

6/10

Pleasant

08 Dec 2025

Vickie

The heat didn’t work. But the staff was quick to move us but in that room the bedroom tv didn’t work. Not the best after 6.5 hrs of traveling

2/10

Poor

06 Dec 2025

Graham

Noisy with doors slamming and people yelling in the middle of the night; people yelling and cursing in the parking lot in the middle of the night; terrible breakfast. Police investigating car break in. Left early and moved to another hotel.

Leisure Family

10/10

Exceptional

01 Dec 2025

Katelyn

Staff!! The staff was phenomenal!!

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Mona

The staff, hotel comfort, cleanliness, breakfast, happy hour was amazing! Loved everything about this hotel!

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Brandy

The hotel was a little older, and the suites small, but don’t let that deter. The room was comfortable and accommodating. Bed was comfortable. Staff was friendly overall, they text you throughout your stay to make sure all is smooth. Breakfast was overall great with a variety to suit everyone’s liking. Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Thomas

Breakfast was as good as the first time we stayed

Leisure

10/10

Exceptional

21 Nov 2025

William

Excellent breakfast with a variety of choices. Staff on point keeping a plentiful inventory of fresh and hot foods.

The room was clean and all utilities availed, were in working order.

I would come back if in the area on any future trips.

Thank you for a pleasant evening.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Jim

Room was very clean and they had a great breakfast

10/10

Exceptional

17 Nov 2025

Heidi

Clean. Spacious. Tub clean enough for a bath. Safe. Staff impeccable

10/10

Exceptional

04 Nov 2025

Lisa

Connie at check-in was fantastic! She was personable, knowledgeable, and clearly experienced in her role.
The hotel is located just off the main road but is in a relatively quiet area. The main areas of the hotel are clean and organized. The breakfast buffet had a variety of options. We liked that check-out was 12pm instead of 11am and wish more hotels did this.
The only con to staying at this location was that our room wasn't in the best condition. Furniture was scratched; carpet was frayed and the room seemed outdated. The room could definitely have benefited from newer carpet and updated furniture.
But, overall, it was a great stay; I would stay here again but in a 2-room suite instead of a loft style suite.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Donna

Everything was great

Business Self

10/10

Exceptional

30 Oct 2025

Jason

Room was great, staff and breakfast was great.

Business

10/10

Exceptional

28 Oct 2025

Barry

Staff was very curtious, room was clean.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Todd

Pet friendly is good

10/10

Exceptional

13 Oct 2025

Russell

Breakfast selection was splendid.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Donna

Loved my stay here! Fantastic!

Business Self

8/10

Excellent

09 Oct 2025

James

The staff was very helpful and friendly. I'll be back.

2/10

Poor

09 Oct 2025

Jake

Could’ve been better

8/10

Excellent

06 Oct 2025

Lisa

It was ok. Room could have been cleaner.

Breakfast was really good!

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Jen

D

Partner

10/10

Exceptional

04 Oct 2025

Danielle Nuccio

Staff was so hospitable and the room and property were so clean

Business Self

10/10

Exceptional

03 Oct 2025

Sarah

Very easy check-in process and love the spacious room! Definitely could use an upgrade in regards to the tub as it has been patched a lot but still very clean.

Leisure Self

10/10

Exceptional

02 Oct 2025

James

This was a great two room suite for five adults and three kids. Had 5:00 PM Treats and Drinks as a great social hour. Kitchenette worked just fine for the kids while adults came in and out during the day.
Highly recommended

Business_and_leisure Family_with_children

6/10

Pleasant

01 Oct 2025

Jay

The hotel is a good value and convenient location. My only issue was with breakfast buffet, the decaf coffee container was cold and there weren't any bowls for cereal.

Partner

8/10

Excellent

30 Sep 2025

Dana

Staff was ok, not overly nice but not rude. Bed was amazingly comfortable, I slept like a baby. Not as quiet as soon other hotels I have been to but not bad either. Rooms could use updating. The paint in the tub was chipped, the couch was older and had a musty old smell to it. When I was checking out, no one was at the desk. I rang the bell but no one came. I needed to leave to catch a flight and I ended up just leaving a note for the reception to see when they got back. I also had a nice $100 deposit that I never got back either. Probably won’t stay again. Not terrible but not the best

Business

2/10

Poor

26 Sep 2025

Dimmirri

My room was invested with ants and the sheet and mattress pad were filthy. I did reach out to the manager and was refunded but the conditions were unsanitary and completely unacceptable.

6/10

Pleasant

24 Sep 2025

Ryan

Some members of staff were really lovely and helpful and some other members of staff were quite the opposite and seemed bothered when we had asked for help about the fire alarm continuing to beep and go off in our room multiple days in a row late at night and didn’t follow up on addressing fixing the issue.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Jordan

I would definitely stay here again! My only complaint is that the room didn’t seem very well cleaned some of the surfaces had a light coat of dust and the boxspring looked dirty

Leisure Friends

6/10

Pleasant

16 Sep 2025

Amber

Constant knocking on the walls all night. Broken and dirty walls and floorboards.

Leisure Family

10/10

Exceptional

03 Sep 2025

Jeremy

This was an outstanding hotel especially for the price.

Leisure Self

6/10

Pleasant

30 Aug 2025

steve

No ice machine. Not quite as good as first time we visited. Breakfast was not warmed up enough. Pool was inoperable.

Friends_and_family Family

10/10

Exceptional

28 Aug 2025

steve

Comfortable. We liked the location. Motel met our needs. No pool available.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

JIll

Clean, so comfortable and the staff was friendly. All the creature comforts.

Business Self

10/10

Exceptional

17 Aug 2025

David

Great rooms friendly staff

Business Self

6/10

Pleasant

05 Aug 2025

Casey

The pool was not kept in order so they closed it. The pool is the main reason we choose this hotel.

Leisure Partner

6/10

Pleasant

05 Aug 2025

Casey

We go there for the pool and it was overrun to a point that they had to close it for the next two days.

Leisure Partner

6/10

Pleasant

31 Jul 2025

Kendra

Check in was seamless. Desk attendant was very nice. Facility is clean and quiet. Frustrated that I was not informed about the pool being closed. I chose this hotel over another due to traveling with teens and wanting a pool. I would have stayed elsewhere had I been made aware

Leisure Family

4/10

Poor

31 Jul 2025

VALERIE

There used to be a closet door and where the door would have been there is some sort of screws sticking out the floor. The bottom of the fridge door had a metal piece sticking out. I wiped the floor in the kitchen in one SMALL area and the paper towel was black

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

ELIZABETH

Our family stayed for 9 nights and loved the spacious suite, comfortable beds and great breakfast. We were able to bring our two small dogs with us which was great! Everyone was very friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

22 Jul 2025

Suryakant

Close proximity to shopping centres. Overall good layout of the suites. But property requires upgrade. The Air Conditioning was a bit annoying. But the staff was super friendly.

Leisure Family_with_children

6/10

Pleasant

21 Jul 2025

Rebecca

They need to remodel some of the rooms we had to change rooms because of water leak in celling

Leisure Family