Name: Best Western Louisville East Inn & Suites
Address: 9802 Bunsen Way, Louisville, 40299, US

8/10

Excellent

21 Jul 2026

Michael

It’s a nice place, but the breakfast is not a top Notch Buffet. There is only watery scrambled eggs and cheap sausage patties for hot food and not many options just Continental breakfast otherwise . That’s kind of why I stayed there cause I thought it was a top-notch breakfast with the full buffet or at least as full as some of the other best westerns I’ve been to. This one did not live up to the promise as expected.

Self

10/10

Exceptional

21 Jul 2026

Dewayne

It was excellent,

Family_with_children

4/10

Poor

19 Jul 2026

Montez

Stayed here in 2018 don’t know what happened since then but definitely has gone down hill

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Chelsey

The ac was/has been leaking, it made the carpet wet about 5 foot away from the ac. The shower was really hard to get to work (multiple times we pulled the thing up and it finally worked) the chlorine from the pool was burning my eyes and throat from just sitting in the area. The lady that checked us was super nice though

Friends_and_family Family

2/10

Poor

15 Jul 2026

Heather

👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎When we first arrived on Monday, we were told the pool was down for maintenance & would be reopened Tuesday, as I figured, it never was. I booked a hotel with a pool, had I been told there would be no pool, we would have stayed elsewhere. The whole place was dingy & not very clean. The air conditioning and the way the room was setup was stupid. The only bathroom was in the bedroom. The only air was in the bedroom and was an under the window unit. I don’t know what kind of people reviewed this place to a 8.0, for me it was a 2.0, and that’s being generous. There were also some very sketchy people outside acting crazy all night, pretty sure at least one went to jail! I would sleep in my car before I ever stayed here again! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

Friends_and_family Family

4/10

Poor

13 Jul 2026

Tonya

The floor felt sticky pool was way too cold elevator was very slow there was water leaks in the stairs

Family_with_children

6/10

Pleasant

12 Jul 2026

Jason

The room was spacious with good daily housekeeping. Unfortunately, the common areas of the property such as the elevator, lobby, entrances etc. were pretty run down and unkempt. The front desk clerk was helpful with an early check in and the breakfast was above average for a hotel in this price point. Overall, the property could use some significant investment in regards to its aesthetic.

Self

8/10

Excellent

09 Jul 2026

Hillary

Good just needs some general maintenance attention overall

6/10

Pleasant

08 Jul 2026

Wendy

Got the room for a good price, breakfast was nice and staff was all friendly. It was not very clean or well maintained. Our room had ants that kinda took over the desk area and TV stand/dresser area. The bathtub was grimey and not well kept. Paint was peeling off walls. Wasn’t horrible but also wasn’t what I would have expected even for a decent price.

Family_with_children

10/10

Exceptional

08 Jul 2026

Russell

Thanks I will come again

10/10

Exceptional

08 Jul 2026

Rick

Like: clean, spacious rooms, excellent breakfast spread, friendly helpful staff, nearby restaurants

Dislike: in a very busy area with lots of traffic

Self

6/10

Pleasant

07 Jul 2026

Dominique

I’ve stayed here a few times usually good. I booked two rooms, cleanliness could’ve been better though. TV’s weren’t working, had to call front desk late at night for both to be fixed.

Family_with_children

8/10

Excellent

07 Jul 2026

Destiney

Our suite with the pull-out couch was spacious and gave our family plenty of room to spread out. While the room itself was a little outdated and the sheets were showing some wear and tear, everything was clean.

On the 2nd day the air conditioning wasn’t working. We notified the front desk, and an employee came within about an hour and fixed the problem quickly.

The pool area was clean, and my kids said the water temperature was perfect. Unfortunately, the chlorine or pool chemical smell was extremely strong the evening we visited. After about 30 minutes, we had to leave because my child with asthma started coughing quite a bit. It’s possible we happened to go shortly after the pool had been treated, so this may not be a regular issue, but it’s something worth mentioning for families with children who have respiratory sensitivities.

Overall, this hotel met our needs for a short stay. The location, spacious room, cleanliness, and responsive staff were definite positives. With a few updates to the rooms and a little attention to the pool’s chemical levels, it would be an even better experience.

Family_with_children

6/10

Pleasant

29 Jun 2026

Sellie

Room was spacious but outdated, TV system sucks , you have to login every day to internet and the tv doesn’t have the right remote, couldn’t hook up fire stick because staff wouldn’t help with internet access for it. Breakfast was horrendous, just like hotels since Covid, the bare minimum and not a variety, same ole eggs and sausage, waffles.. hotels need a lil update but it was good for the money.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Tabitha

The staff at check-in and check-out were very nice, the rooms were clean and breakfast was great with multiple options.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Nolan

Overall a good stay. We would stay again. Pool was quite cold. Otherwise a good stay overall.

Family_with_children

6/10

Pleasant

14 Jun 2026

Crystal

Hotel is outdated, a lot of traffic, and had an odor

Partner

6/10

Pleasant

10 Jun 2026

Sae

Everything is great.Thank you.

Friends_and_family Family

6/10

Pleasant

04 Jun 2026

Scott

It was clean

Friends

10/10

Exceptional

31 May 2026

sue

Nice clean hotel. Really nice staff. Room was comfortable. Fridge with freezer is really nice to refreeze our ice packs. Microwave. Coffee maker. Pool was clean not too cold. Breakfast was good. Eggs, bacon, sausage and gravy biscuits, fruit, toast, waffles, cereal.

Partner

10/10

Exceptional

28 May 2026

Cynthia

Clean room, bathroom, pool and breakfast area. Wide variety of breakfast items including protein. Reasonable room rate and located on eastern side which avoids morning traffic if heading further east or north. We WILL book here again.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Scott

Love it

10/10

Exceptional

22 May 2026

Scott

Love it

10/10

Exceptional

20 May 2026

Scott

Yes

8/10

Excellent

17 May 2026

natosha

Stray cats at the back entrance and the public bathroom on the lobby level could be cleaner. Breakfast was good hot and fresh desk clerk friendly. Will come again

Friends_and_family Friends

10/10

Exceptional

12 May 2026

gary

Property is a little run down and could use some updates.. no usb ports in rooms so be sure you pack all chargers to plug into wall.. breakfast was nice.. some of hallways on floors appear to have flooded or had water damage of some kind as you can smell

Friends_and_family Family

4/10

Poor

11 May 2026

Ayanna

I had to check out due to safety concerns and cleanliness.

Self

10/10

Exceptional

09 May 2026

Michael

In room tv system was extremely frustrating was never able to get local channels

Family

6/10

Pleasant

07 May 2026

Misti

The room was large and had plenty of room however it wasn’t very clean the pull out couch had something gross on the blankets so we used a clean sheet to cover it and I got a blanket out of my car. There was hair in the bathroom from someone else and the bathroom door had serious water damage (also only 3 towels for 5 people). The pool area had no dry towels but there were dirty wet ones all over the place in there. The front desk was pretty good. He was not the quickest person but overall did a good job. For the price the stay was good overall and the kids enjoyed to breakfast which is always a bonus.

Family_with_children

10/10

Exceptional

03 May 2026

Bradley

Staff was incredible

Family_with_children

8/10

Excellent

27 Apr 2026

Marie

All the people that work there were super nice. I got recommendations for good places to eat from the manager. They text straight to my phone. That was nice. My bed was very hard, which wasn’t terrible, but it had some broken springs. They are going to address it right away.

Partner

10/10

Exceptional

20 Apr 2026

Martha M S

Good breakfast selections. In room coffee. Convient to airport and east end . Routes into downtown are also nearby and most times easy and quick access

Partner

8/10

Excellent

19 Apr 2026

Christi

Since we were traveling and left early for a volleyball tournament, we did not experience the breakfast menu. There needs to be more parking at the front of the hotel. My daughter and I had to walk with our luggage quite a distance around the whole entire side of the building. Hotel was conveniently located, and it was very clean.

Friends_and_family Family

4/10

Poor

17 Apr 2026

Stephanie

Room was surface clean only and in need of maintenance. Shower fixtures were loose from the walls. Door handles inside of the room were just hanging from the door. Bedding was clean but torn in places and need of being replaced. Main lobby was clean along with the breakfast and bar area. Batteries did not work in room remotes for the tvs.

2/10

Poor

14 Apr 2026

Greg

Not a great place to stay

4/10

Poor

12 Apr 2026

Ivona

We didn’t get the room we booked. Instead a smaller room. No discount. Room had toddler food under beds. Booked for 4 people but towels set up for 3. Had to go ask for extra. Remote had dead batteries. Had to go again to ask to replace. No extra blanket. Breakfast was terrible. Powder tasteless eggs. Greasy sausages with who knows what inside. Waffle mix that tasted like sugar and nothing else. Spray for waffles iron with no oil, instead silicon!! No maple syrup, only high fructose corn syrup. The only thing edible was a banana. Swimming pool had broken window women’s bathroom in lobby broken mirror. Sheets on beds were torn that if you moved your feet would get stuck in strings of old fabric. The whole place was a disaster.

Family_with_children

8/10

Excellent

31 Mar 2026

Jason

Breakfast was as expected!

8/10

Excellent

30 Mar 2026

Christine

Free breakfast is good. The foods and drinks were good. Coffee taste good. Parking is safe and easy.

8/10

Excellent

29 Mar 2026

Richard

Clean comfortable bed, smart TV, good vanity lighting. Hallway had a weed smell but room did not smell. Breakfast area was nice, food was good

Partner

4/10

Poor

12 Mar 2026

Jennifer

pool wasnt very warm, hotel smelled of smoke and perfume to cover it up, room was not clean when checked in. pull out couch mattress was flat as a pancake.

Family_with_children

8/10

Excellent

08 Mar 2026

Laura

Yes

Partner

10/10

Exceptional

05 Mar 2026

Ticker

Good

Friends_and_family Family

2/10

Poor

16 Feb 2026

Jacob

There was insufficient water pressure to take a shower (only a trickle was produced), so I had to bathe at the sink using a washcloth. 20-minutes later at checkout, the front clerk simply said, “we’ve been having issues”, and I could get my receipt from Hotels.com.

8/10

Excellent

13 Feb 2026

Amber

Room was very clean and comfortable. We had a double queen with separate living room which was great. Customer service was excellent. However pool was a little disappointing only 5 people could be in it and closed at 9. And breakfast was really off base they had menu for next day and non of it matched what was being served. No spoons either.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Shawn

Nice rooms, very clean, nice breakfast, and friendly staff.

Leisure Family

6/10

Pleasant

27 Jan 2026

Jon

Very noisy in room, dog barked frequently throughout night.

Leisure Family

10/10

Exceptional

14 Jan 2026

Linda

The staff was amazing and the room was clean. The carpets were phenominal!

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Annette

Hello the room were spotless but the rooms had several problems. I booked 2 rooms. The TV didn't work in one and the phone didn't work in the other. Mr. Eric accomodated us by giving us 2 better rooms the following night. He said that he wished he knew about it the day we arrived for our 2 day stay

Friends_and_family Family

4/10

Poor

10 Dec 2025

Vickie

This place has bed bugs

Leisure Family

10/10

Exceptional

07 Dec 2025

Shana

The room was nice, beds a little lumpy but otherwise I slept well. Breakfast was delicious. Front desk was super friendly and made everything easy. I only wish they had more parking, lol! 10/10 they are also renovating everything as well 😀

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Chandra

.

10/10

Exceptional

28 Nov 2025

Jerome

This is a staple in my travels when considering the Louisville Kentucky area

Business

8/10

Excellent

23 Nov 2025

Charles

Clean rooms clean towels and quit and good breakfast added

Partner

8/10

Excellent

22 Nov 2025

Douglas

Yes

Self

8/10

Excellent

20 Nov 2025

Donna

Staff was great. Room was clean.

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Jerome

This location was Clean all around , helpful staff members stood out as well.

Business

10/10

Exceptional

14 Nov 2025

Levi

Staff was very nice and helpful.

Leisure Family

8/10

Excellent

30 Oct 2025

Zachery

Everything was great except the cold and hot were reversed in the shower. Everything is was good from breakfast to the room and the stay! Room was better than most we have stayed in the area previously. Would definitely recommend checking them out!

Business

6/10

Pleasant

26 Oct 2025

Michael

Clean room
Good parking
Good breakfast

Leisure

8/10

Excellent

22 Oct 2025

elfi

no comment

2/10

Poor

21 Oct 2025

Robert

Breakfast was terrible...flies everywhere

10/10

Exceptional

21 Oct 2025

Raleigh

Awesome service and great rooms breakfast was great

Partner

2/10

Poor

18 Oct 2025

Michele

While there was a comfortable bed and decent pool, floors were filthy thru out, didn’t want to touch anything in the elevator, the luggage carts were horrible and our tub drain was super slow. It needs a major deep clean top to bottom!!

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Stephanie

The breakfast was very good!

Leisure Friends

8/10

Excellent

15 Oct 2025

Matthew

Breakfast was the best part. The rooms was not bad though.

8/10

Excellent

12 Oct 2025

Susan

Rooms were very nice. TV difficult to figure out; our 3 rooms each had a TV that functioned differently and desk clerk could tell us nothing about them. Once I figured it out how to get channels, I discovered that the channel selection was less than I am accustomed to in hotels. Major network channels were available but little else. No ESPN or other sports channels, for example.

The only automatic doors are at the front of the hotel, and the majority of parking is in the back. Not only were the doors in the back not automatic but the 2 doors were at 90 degrees to each other. To use cart to bring in possessions, guests need to decide whether to leave their car under the porch in the front while taking their possessions to their room, leave their possessions in the lobby while parking their car or bringing in items in stages through 2 non-automatic doors.

We were fortunate that we got 3 rooms on the first floor without having a pet. Only 7 rooms are on the first floor and they are generally reserved for pet owners. We had requested first floor because one member of our party uses a walker.

Breakfast was nice. Laundry room and fitness center are available. Bike in fitness room did not work. Seat would not lock in place and display did not light up to allow selection of workout program. I would stay there again.

Friends_and_family Family

6/10

Pleasant

11 Oct 2025

Brian

The place did not smell good. Smelled musty, and at times, moldy.
The owners posted a board of recent renovations...I could not see where those cc7

Business

2/10

Poor

29 Sep 2025

Tessica

The Staff was extremely rude..The room was dirty and it smelled like mildew. The air conditioner barely worked so it was uncomfortable hot...and there was mold beside the air conditioner

10/10

Exceptional

25 Sep 2025

IDA

Amazing stay

Leisure Friends

2/10

Poor

21 Sep 2025

Eric

This Best Western location might be the worst hotel I've ever had. The room smelled like body odor and pot and the smell never went away. The floor we were on was a non smoking floor and it smelled like both cigarette and weed smoke for our entire weekend visit. The room was also very dirty- with food and stains on the floor. I felt dirty bring there and could not wait for the weekend to be over. The food for breakfast was also absolutely disgusting. The only redeeming quality is that the people who worked there we friendly. Do not stay here.

Leisure Family_with_children

10/10

Exceptional

19 Sep 2025

mark

everything was great

Leisure Self

10/10

Exceptional

07 Sep 2025

Densil

Everything was good

Leisure Self

10/10

Exceptional

16 Aug 2025

Charles

Staff was attentive and accommodating.

Business_and_leisure Family

6/10

Pleasant

11 Aug 2025

Daniel

It was a typical Best Western experience. They had a lot of maintenance people but it didn’t seem like anything was fixed.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

LaTanya

Parking was limited but overall nice stay.

Leisure Partner

10/10

Exceptional

04 Aug 2025

isom

Great place

Business_and_leisure Family_with_children

6/10

Pleasant

03 Aug 2025

Jeff

.

Family_with_children

10/10

Exceptional

25 Jul 2025

Deborah

The staff was more than excellent helping us arrange nights as our father was in hospital with surgery complications. We live 3 hours away and are not sure how many days we will be here. But they help with this to take another worry off our minds.

Leisure Family

10/10

Exceptional

16 Jul 2025

Verified traveler

Erik at the front desk was wonderful!

Friends_and_family Family

2/10

Poor

14 Jul 2025

Britney

I recently stayed at your hotel from July 9th through July 12th, and I wanted to share my experience, as it was far below my expectations.

From the moment I walked in, the hotel had a strong, unpleasant odor and appeared outdated. Upon entering my room, I was extremely disappointed to find the bathroom in poor condition—there was visible hair everywhere, the tub was filthy, and mold was present on the shower curtain. I immediately requested a room change, but I was told no other rooms were available due to high occupancy. Instead, someone was sent to clean the room, which was not a sufficient solution for the condition it was in.

Additionally, the environment was loud, and the smell of marijuana was overwhelming throughout the hotel. Although staff attempted to address it, the odor quickly returned.

Overall, I did not have a good experience during my stay. The condition of the hotel and lack of cleanliness were unacceptable, especially considering the rate I paid. I hope you will take this feedback seriously and consider making necessary improvements for future guests.

Business_and_leisure Family_with_children

2/10

Poor

14 Jul 2025

Charlene

The hotel lobby, halls and elevator were very dirty. I couldn’t take off my shoes in the room due to some sticky substance on the floor. Nothing worked. The refrigerator was out, the tub/shower barely worked, the alarm cloak had the battery hanging out and wouldn’t function properly. I could go on and on but the room hasn’t been updated in ages! Including the sheets and towels, from Rio’s and tears in the bedding to nasty stains on almost every towel. The walls were paper thin and you could hear kids screaming down the halls. Then I was woken up by someone banging on my door at 3am! The door to the room barely stayed closed and you had to slam it then shake until it would close properly so I felt unsafe the entire time!! I’ll never stay there again!

Business Self

4/10

Poor

13 Jul 2025

Luke

Horrible bed

Partner

8/10

Excellent

12 Jul 2025

Candice

Great staff. Bed was so comfy. Very noisy, next to railroad tracks.

Leisure Family

6/10

Pleasant

10 Jul 2025

Jeff

.

8/10

Excellent

03 Jul 2025

Joe

Was a clean place and had a good breakfast. Was a quick stay.

Leisure Family

8/10

Excellent

09 Jun 2025

Mandy

The facility was nice. It could be a little cleaner in the common areas, but overall it was great. The housekeeping staff were very kind and made sure to keep our garbage emptied and towels stocked for our stay. All of the staff that we interacted with were very kind and personable. The suite we stayed in was stuffy in the living room as there is no air conditioner or mini split to help with the heat and stuffiness. I would suggest looking into this as we had to keep the bedroom air conditioner set very low to keep the living room comfortable.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

ERICA

Our stay was great for the time we spent there

Leisure Family_with_children

10/10

Exceptional

30 May 2025

Autum

Convenient and clean!

Leisure Friends

4/10

Poor

12 May 2025

Dale

This is an old property and room was small. What we did not like was the noise from hallway and bed creaks when you shift position.

Leisure Partner

4/10

Poor

08 May 2025

Kelly

The Tv didn’t work and there was no hot water in shower

Leisure Family

10/10

Exceptional

27 Apr 2025

Shari

Check in was a breeze everyone was friendly … breakfast was amazing

Friends_and_family Family

8/10

Excellent

21 Apr 2025

James

Nice and comfortable

It was very nice. It was for a family gathering.

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

Carol

Na

Friends

4/10

Poor

03 Apr 2025

Matthew

Elevator broke. I have a disabled son and we had to go up and down 4 flights of stairs for a day. That was awful. Breakfast is decent. Bar is never open. Room was not what was pictured. Living room is tiny

Business_and_leisure Family_with_children

10/10

Exceptional

26 Mar 2025

Carleton

Rooms were clean and fairly large. No sign of anyone smoking or anything like that in the hotel. Breakfast was excellent. Not sure usual dried up eggs and potatoes. Even the coffee was very good!

10/10

Exceptional

16 Mar 2025

Ingrid

Room was clean and spacious, bfast was hot the pool was nice. I would definitely stay here again. Check in was easy the front desk staff was nice.

Leisure Family

10/10

Exceptional

14 Mar 2025

teresa

Your individuals responsible for breakfast are topnotch. I travel often and they are VERY RESPECTFUL and take their job seriously to keep things restocked and clean when people are not concerned. I have only been here 1 time this year but last year i saw alot and they acted as owners. I respect that. If im in ky, i come here and recognize things as i reorganize teams; only sharing so you understand the respect of workers.

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Austin

The staff was very kind and facilities were nice as well.

Business_and_leisure Partner

4/10

Poor

13 Feb 2025

Verified traveler

No hot water. Low water pressure.