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MainStay Suites Louisville Jeffersontown

Louisville - KY · United States

11762 Commonwealth DriveView location

7.8/10Very good1,001 Reviews
Cleanliness8.0/108.0
Service8.4/108.4
Comfort8.2/108.2
Condition7.6/107.6
Neighborhood8.8/108.8
Amenities7.2/107.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About MainStay Suites Louisville Jeffersontown

Enhance your business trip at the entirely non-smoking MainStay Suites Louisville Jeffersontown, conveniently located near Interstates 64 and 265 in the Bluegrass Industrial Park. Enjoy complimentary Wi-Fi and a hot breakfast, along with three midweek Manager Receptions.

Each suite features a spacious work area and full kitchen, ideal for extended stays; some also include sofa beds. Pets are welcome. Benefit from on-site vending, coin-operated laundry, free parking, a gazebo with grill, and a fitness center. The business center provides complimentary Wi-Fi and audio-visual equipment.

Children under 18 stay free when accompanied by an adult.

Read more about this hotelShow less

With a stay at MainStay Suites Louisville Jeffersontown in Louisville (Jeffersontown), you'll be within a 5-minute drive of Southeast Christian Church and Bluegrass Indoor Karting. This hotel is 13.9 mi (22.4 km) from Kentucky Exposition Center and 14.1 mi (22.7 km) from Kentucky International Convention Center.

Make yourself at home in one of the 76 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include desks and microwaves, as well as phones with free local calls.

Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Contactless check-out is available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 10 per accommodation (varies based on length of stay) plus USD 50 one-time cleaning fee
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: USD 10.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Southeast Christian Church 2.2 km / 1.4 mi
Bluegrass Indoor Karting 2.3 km / 1.4 mi
Skyview Park 2.7 km / 1.7 mi
Hunnington Place Shopping Center 4.8 km / 3 mi
Eastgate Shopping Center 6.1 km / 3.8 mi
Malibu Jack's 6.4 km / 3.9 mi
Hurstbourne Corners Shopping Center 6.5 km / 4 mi
Jeffersontown Commons Shopping Center 6.9 km / 4.3 mi
Beckley Creek Park 7.2 km / 4.5 mi
Hurstborne Shopping Center 7.6 km / 4.7 mi
Middletown Station Shopping Center 7.6 km / 4.7 mi
E.P. Tom Sawyer State Park 8 km / 4.9 mi
Indiana Emergency Care 8 km / 5 mi
Oxmoor Center 9 km / 5.6 mi
IceLand Sports Complex 9.5 km / 5.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 76
  • Number of floors (main building): 3
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Laundry serviceExtra charge
Show 13 more facilities & services
  • Multilingual staff
  • Hotel safe
  • Lift accessExtra charge
  • BBQ facilities
  • Grill/BBQ
  • Meeting room
  • Business centre
  • Fax
  • Breakfast
  • Picnic
  • Early Check-inExtra charge
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6
    DOUBLE AccessiblePhoto unavailable8 photos

    MainStay Suites Louisville Jeffersontown

    DOUBLE Accessible

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Room size (sqm)
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST
    DOUBLE STANDARDPhoto unavailable11 photos

    MainStay Suites Louisville Jeffersontown

    DOUBLE STANDARD

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Room size (sqm)
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    MainStay Suites Louisville Jeffersontown

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 BedroomSUI.QN-1
    SUITE QUEEN SIZE BEDPhoto unavailable14 photos

    MainStay Suites Louisville Jeffersontown

    SUITE QUEEN SIZE BED

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Room amenities

    • Wi-fi
    • Room size (sqm)

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED NON SMOKINGSUITE • QUEEN BED NON SMOKINGSUI.NM-QN

    Photos are not available for this room type.

    MainStay Suites Louisville Jeffersontown

    SUITE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    MainStay Suites Louisville Jeffersontown

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH DOUBLE BEDQUADRUPLE • WITH DOUBLE BEDQUA.DB

    Photos are not available for this room type.

    MainStay Suites Louisville Jeffersontown

    QUADRUPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size Bed • 1 BedroomSUI.H6-QN
    SUITE Accessible-Queen Size BedPhoto unavailable7 photos

    MainStay Suites Louisville Jeffersontown

    SUITE Accessible-Queen Size Bed

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Room amenities

    • Room size (sqm)
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-1
    DOUBLE AccessiblePhoto unavailable7 photos

    MainStay Suites Louisville Jeffersontown

    DOUBLE Accessible

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi
    • Room size (sqm)

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN

    Photos are not available for this room type.

    MainStay Suites Louisville Jeffersontown

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    MainStay Suites Louisville Jeffersontown

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDS NON SMOKINGDOUBLE • TWO DOUBLE BEDS NON SMOKINGDBL.2D-NM

    Photos are not available for this room type.

    MainStay Suites Louisville Jeffersontown

    DOUBLE TWO DOUBLE BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 BedroomQUA.ST
    QUADRUPLE STANDARDPhoto unavailable7 photos

    MainStay Suites Louisville Jeffersontown

    QUADRUPLE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Room amenities

    • Room size (sqm)
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about MainStay Suites Louisville Jeffersontown

7.8
Very good
1,001 Reviews
Cleanliness
8.0 /10
Service
8.4 /10
Comfort
8.2 /10
Condition
7.6 /10
Neighborhood
8.8 /10
Amenities
7.2 /10
100 reviews shown
2/10
Poor
27 Jul 2026
Jeffrey
Nice staff was about it. Smelled terrible or pet urine. Unruly guest and vagrants hanging around. Loud. Terrible experience and checked out early.
4/10
Poor
02 Jun 2026
Bridget
First of all went to check in and front desk worker tried to tell me I didn't have a reservation and they were booked solid. I did, in fact, have a reservation. When we got to our room, the door was open. Apparently you really had to close it firmly. Actual room was dingy and smelled like old cigarette smoke. Walls are paper thin, and spent the night under a room with squeaky springs that would stop for a slammed door then start up again. Not going to speculate on that. And no trash can in the bathroom which was weird. The AC worked and they allow dogs ($50 non-refundable deposit which was over-explained). I wouldn't stay there again.
Partner
10/10
Exceptional
14 May 2026
Sara
All the staff are so welcoming. There is no deposit unless you have pets. It's fairly quiet. Beds are comfy.
Partner
10/10
Exceptional
11 May 2026
tyler
Best hotel in the area. Top notch hospitality!!
10/10
Exceptional
05 May 2026
Pauline
Very clean
Partner
8/10
Excellent
03 May 2026
Lesa
The front desk staff was so friendly and helpful. The check-in process was quick and easy. It was a great location for going to the derby, bourbon tours and access to downtown. I would stay here again, basic clean hotel. Plenty of places to eat and easy access to interstate. Good value.
Partner
10/10
Exceptional
03 May 2026
Kevin
Great
Self
8/10
Excellent
03 May 2026
Eric
The rooms are okay. Staff is great. Rooms and rest are dated. Carpet in hallway is disgusting. Hasn't been cleaned since it opened I fear. People smoke pot in rooms and by exterior doors...not great.
Family
10/10
Exceptional
01 May 2026
Walter
Checked in after midnight. No one was at the desk at first but they left instructions. Used the house phone and someone answered and showed up right away. Room was clean and modern looking. Would stay there again.
Friends
8/10
Excellent
29 Apr 2026
Mary
Liked helpful staff, cleanliness overall
Self
2/10
Poor
22 Apr 2026
Danielle
The most awful experience, upon check in and entering our room it was pretty immediately noticed the a/c and heater in room was not working. I let the front desk know that the a/c was not working and she stated she had another room we could move to but it needed to be cleaned. Also told her very noisy guests next to room, she said yeah they are kind of loud. I told her we were going to a Concert would be back late that evening. We were given keys to the new room and upon opening the door to the new room it reeked of smoke.
As someone with asthma and allergies this is a no go for me. Hauled all our stuff back to the front desk and employee stated there were no other rooms available. They also added when I tell them that the room smelled of smoke heavily, that ‘yeah the guy that stayed in it before smoked in it!!’ Like why would you move someone to the room if you already knew that?! Most people would not be ok with this. Normally at this point I probably would have demanded a refund and found a different hotel but almost all were at capacity in the Louisville area due to multiple events going on that night/weekend . So we went back to the initial room, no a/c, baby in the room next to ours proceeded to cry for an entire hour 2am-3am. Also noticed while laying there that there was no fire alarm in the room and wires dangling from ceiling. I spoke to someone upon check out the next morning and the manager of the hotel was supposed to call but of course never did.
Family_with_children
2/10
Poor
19 Apr 2026
Dylan
Roberta at the front desk needs customer service training
Friends
8/10
Excellent
17 Apr 2026
Milton
Actually we didn't use the laundry nor kitchen but the kitchen was stocked.

Dog in the room next to us barked all night at people coming in the side door on the first night but other than that overall it was a nice stay.
Family
10/10
Exceptional
12 Apr 2026
Alex
Friendly staff and clean room with good AC and serviceable Wi-fi
Family
8/10
Excellent
12 Apr 2026
Jodi
This hotel was an alright stay. I wouldn’t really consider it great as cost goes because there weren’t many amenities but I guess the location wasn’t all that bad. The kitchenette would have been useful for anyone needing it, we didn’t. The beds were pretty small but worked to sleep. The whole 3rd floor smelled of either cigarette smoke or weed smoke but it didn’t really get into the room so that was good. The hotel staff were very helpful and kind as well.
Family_with_children
4/10
Poor
12 Apr 2026
Lisa
The room was clean and had most of the amenities I needed except for a blow dryer and hair conditioner.
In addition to adding those two items, I have a few suggestions for the management.

1. Our entry door had no sealing/insulation around the frame so you could basically see out into the hallway from the door edges. Someone could possibly see in as well. This was unnerving as well as loud. Located near the front desk, I could clearly hear conversations of all who walked past. I also heard the staff yelling back and forth to each other about needing towels in a particular room or supplies in the pantry.
My suggestion would be to either install a better fitting door or install an acoustic door seal around the frame and a door sweep at the bottom. This would insulate and reduce the amount of exterior noise for your guests.

2. When we pulled up to the hotel three ragged looking souls were sitting at the front entrance smoking. I have no problem with them looking ragged-some people have rough lives. I am sad for what they have gone through. My suggestion would be to create a nice smoking area or patio around the side of the building for them to smoke and converse. This would encourage them to not smoke right at the front entrance and enable the hotel to have a better first impression for guests. Smoke would also not carry into the lobby and down all the hallways as it did.
For a non-smoking hotel, it was pretty smoke filled.

Thank you for your consideration.
Family
10/10
Exceptional
12 Apr 2026
Carl
The room was spacious and clean. The front desk associates are helpful and friendly. Roberto was particularly helpful when answering my questions. Looking forward to my next stay.
Self
10/10
Exceptional
12 Apr 2026
Jeremy
Even though the property was short staffed and trying their best to help everyone. They were the most polite people I’ve ever encountered
Family_with_children
6/10
Pleasant
12 Apr 2026
John
Reasonable cost, a few maintenance items needed attention. Smoke alarm hanging by wires from the ceiling, lose bathroom sink fixture seemed like it would fall off.
Self
4/10
Poor
12 Apr 2026
Wes
All hand sanitizer stations that I saw were empty. Water dispenser in fitness center was empty both mornings. Rooms were clean but furniture was old, worn, and of lower quality. Staff was friendly and helpful.
Self
10/10
Exceptional
29 Mar 2026
Randy
All great
Friends
2/10
Poor
28 Mar 2026
Edward
The bathroom was really dirty, the bed sucked, the floor sticky, and the room smelled like raw sewage. They only had 3 pillows for 2 people. I went to ask and they said they didn’t have any more.
Partner
10/10
Exceptional
21 Mar 2026
Charles
Cheaper and clean
Respectful receptionists
Self
6/10
Pleasant
16 Mar 2026
James
The original room we were given smelled very strongly of cigarette smoke. We asked for another room and staff was great and apologized and happily gave us a different room. The second room was very clean, no problems there. The beds were not the greatest but got us through for two nights. Staff was very friendly and loved dogs!
Friends_and_family Family
10/10
Exceptional
08 Mar 2026
Thereasa
The people at the front desk were EXCEPTIONAL! She was also the laundry management so please know she was amazing and made our trip so much easier!
Family_with_children
10/10
Exceptional
27 Feb 2026
Brian
Courteous staff and very helpful as well. Easy access to local amenities. Quiet and conveniently located. All around a definite enjoyable stay.
Self
4/10
Poor
27 Feb 2026
Craig
Loud and poorly maintained. Rooms need to be updated
10/10
Exceptional
31 Dec 2025
Brian
Easy check in. Friendly desk clerk. Easy access to several amenities. EV charging stations. Clean and comfortable room. It was a very pleasant stay.
Leisure Self
6/10
Pleasant
28 Dec 2025
Robert
There were no cups or ice and no place to get any
10/10
Exceptional
25 Dec 2025
Tina
They ladies at front desk were the nicest and friendliest people I have ever met. Your entire staff should follow their example!
Friends_and_family Family
6/10
Pleasant
21 Dec 2025
Balasubramanian
Gym had treadmill, Eliptical and cycle. 3 dumbbells and pull up
10/10
Exceptional
15 Dec 2025
Pamela
Had an easy check in. I had a very clean room no problem with anything in the room. Everything worked properly and as it should came with a kitchenette with a two eye burner and a dishwasher.
Leisure Partner
10/10
Exceptional
14 Dec 2025
Angela
Clean. Good area.
Leisure Family
10/10
Exceptional
07 Dec 2025
Trazanna


I had such a great stay at this hotel. The staff were genuinely wonderful—friendly, helpful, and always welcoming. The entire place smelled amazing from the moment I walked in, which made it feel instantly inviting.

The bed was incredibly comfortable, easily one of the best I’ve slept in during my travels. I also loved the kitchenette; it was fully stocked with every dish and utensil you could possibly need to cook a real meal, not just heat something up.

Overall, it was a fantastic experience and I’d happily stay here again.
Business Pet
10/10
Exceptional
25 Nov 2025
Ramona
The staff was so friendly. The room was quiet and clean. The air is super cold.
Leisure Partner
10/10
Exceptional
19 Nov 2025
Danny
It's was all great
Partner
8/10
Excellent
12 Nov 2025
Robert
Laundry area meet my need, stafff is wonderful.
Business_and_leisure Self
10/10
Exceptional
06 Nov 2025
Charles
The room ♜ was very good clean and nice
Friends_and_family Friends
10/10
Exceptional
04 Nov 2025
Charles
Yes
Friends_and_family Friends
2/10
Poor
30 Oct 2025
Alexis
On the last day of my daughter’s stay someone knocked on her door for a “room inspection” and then accused her of “stealing” a lamp from the lobby because apparently it was in that room and then told her to leave now. Why would she steal a lamp? Actually relocate a lamp.
Leisure Self
2/10
Poor
27 Oct 2025
Bradley
There was cigarette smoke coming in the room from the hallway or other area all night. TV was broken. Bed mattress was broken. Nothing redeeming here at all except I could charge my car
Self
6/10
Pleasant
27 Oct 2025
Jennifer
The room was clean - so thank you.
The room stunk pretty bad....very musty and odors of pot.

The bed was pretty uncomfortable.

Handicapp access was wonderful and room layout was comfortable.
Friends_and_family Family
4/10
Poor
25 Oct 2025
Sophie
There were bugs in the bathroom and cockroaches. The TV remote didn’t work so it was stuck on fox. Don’t expect the Wi-Fi to work because it doesn’t. Don’t expect anyone to help you because there’s almost never anyone at the desk. Avoid this place.
10/10
Exceptional
23 Sep 2025
Bryan
Cool room
Leisure Self
10/10
Exceptional
23 Sep 2025
Ethan
Nice staff
10/10
Exceptional
22 Sep 2025
Jerry
Everyone & everywhere was great / made for a wonderful experience
10/10
Exceptional
20 Sep 2025
Libby
Very convenient to Louder than Life and the front desk woman was amazing. I unfortunately didn’t catch her name but she was very upbeat and warmly welcomed us after our drive.
Leisure Partner
6/10
Pleasant
18 Sep 2025
William

Not a good result

Room was nice. Clean everything worked and in good shape. Someone tried to break into my vehicle. They put a screw into one of my tires twice.
Business
10/10
Exceptional
18 Sep 2025
Lee
I had a very pleasant week stay at this hotel. Quiet. Excellent staff. Roberta took care of any issues I had quickly. I just wish they offered breakfast in the mornings.
Friends_and_family Family
2/10
Poor
16 Sep 2025
Heather
For the money you have to pay i would expect room service wven if I'm staying for 1 week. But NO you are expected to take out your own garage, bring down your towels to exchange dor clean ones and even have ro ask for toilet paper!!! They do absolutely nothing for tou during your stay here. I paid to work!!!! Not a vacation at all.
Leisure Pet
10/10
Exceptional
15 Sep 2025
David
Room was clean and well maintained except for the dishwasher was out of order. Initially we had a problem with the TV but maintenance quickly responded and fixed the issue as soon as they were notified, it just had a bad cable. Staff was friendly and helpful.
Leisure Partner
4/10
Poor
15 Sep 2025
Sherry

Not Changed

Room had 2 gallons of roach spray on counter, a pile of damp towels in closet, bottle of disinfectant on tub, hair in toilet, room smelled like old grease all weekend. Key card not keyed correctly, had to go back to desk for new keys. Requested 1st floor, got 3rd floor. Have to bring towels to desk to replace if wanted, hallway with hole under carpet on 3rd floor, and mgr using foul language after we left check in with another individual. Grounds with cig butts and as we walked in each night, smell of \"drug\" so strong!
Business
2/10
Poor
30 Aug 2025
Verified traveler

Definitely do NOT recommend!!

I have no words....we turned into the parking lot and immediately could smell marijuana. Upon entering the building, the odor was even stronger and throughout the entire building/elevator the odor was consistent. The lady working the front desk was more concerned about taking another bite of her dinner before assisting me to check in. Upon entering our room there was a sticky substance on the counter tops, the trash hadn't been completely emptied, and the bed looked as if it was made in a hurry. If we weren't completely exhausted from our drive, we would've looked to stay somewhere else. Thankful we just had to stay one night and then could get the heck out of there.
Friends_and_family Family
8/10
Excellent
19 Aug 2025
Maxwell
Super kind front desk staff kindly gave us another room after ours had water dripping on the AC from the unit above. New unit was clean and was super comfy!
Leisure Partner
2/10
Poor
07 Aug 2025
Dena
ITS was not a good experience and my room was not usuable so I end up leaving and losing my money to the room.
Leisure Self
8/10
Excellent
01 Aug 2025
Darryl
Great place to break up a long trip.
Business Self
4/10
Poor
31 Jul 2025
Alejandro
Ok
4/10
Poor
30 Jul 2025
Frank

Never again

The bed was the most uncomfortable bed. The air conditioning went out on a 95 degree day , the elevator was super loud and it jumped a couple inches when the doors opened. I’m not sure what was worse, the smell of weed in the hallways or the smell of burnt beans someone was cooking.
Friends_and_family Family
8/10
Excellent
28 Jul 2025
Herbert
Easy check-in, room was clean. Was just what was needed.
Business_and_leisure Self
8/10
Excellent
21 Jul 2025
Mark
2nd floor hallway smelled like cigarettes smoke. 3 of 4 ev chargers were blocked by ICE vehicles. Room was nice staff was friendly.
Leisure Self
6/10
Pleasant
15 Jul 2025
Michelle

G

Great location! Nice to have a kitchenette and lots of counter space.
Partner
10/10
Exceptional
15 Jul 2025
Steven

I give 5 stars

It went amazing
Partner
8/10
Excellent
15 Jul 2025
Kathy

Decent

I like that the room service is only after you leave unless requested. The first day it smelled a bit odd and the elevator always did, but it was a bit better after day one. The staff was super friendly and told me if there was no parking for the electric car charging and there were cars there not charging to let them know, but we never encountered this - there was always at least one spot for us to use. The bed was very loud, so any time you moved even a little it was a bit nuts. Also loud outside early Monday, morning, but overall good. I'd stay there again. The room was clean and there was a mini kitchen in case we'd wanted to eat there.
Friends_and_family Family
8/10
Excellent
12 Jul 2025
Chris
There was anys in the room,on the bed and counter top
10/10
Exceptional
09 Jul 2025
Tonya
I liked the fact it was close to the job I was working at..
Business
10/10
Exceptional
03 Jul 2025
Enry
Really nice
2/10
Poor
01 Jul 2025
Lise
Certain staff I observed a number of times treated guests with disrespect and common decency.
Self
6/10
Pleasant
29 Jun 2025
Neil
Missing smoke detector in room.
Only one chair for double room and kitchenette.
Leisure Family
10/10
Exceptional
29 Jun 2025
Yoana
Staff is always very welcoming and nice here. No doubts. The property needs improvement though. Elevator floor is missing tiles. Hallways stink like smoke and AC doesn't work much on the hallway. The first night was noise bc a guest was playing music loud but the front desk lady addressed it. Overall this is our 2nd time staying and price is good, rooms are clean and we feel
Comfortable. I would just recommend to do some maintenance to the property and fix these few things to make it better for the upcoming guests.
Leisure Family_with_children
2/10
Poor
31 May 2025
Michael
I can overlook the 5 baby black and brown roaches I killed and the German cockroach that was in my bed when I cam back from the bathroom, but the drunken loud party with music in the room next door on our last night that started at 230AM literally ran us out of the hotel. We called the office for an hour with no answer, then finally called corporate. They called and were able to reach the front desk. The front desk and a visit from the police were ineffective at stopping the noise and at 5AM (with only 2.5 hours of sleep) we had had enough, so we packed up our stuff and checked out at 7AM. The hotel refused to refund us for this night. Our plan was to sleep in and get up at 930 for 11AM checkout, then do our 7 hour drive to our next hotel. Totally unacceptable.
6/10
Pleasant
26 May 2025
Verified traveler

Not the greatest

The rooms were nothing to write home about. There was a spider in the tub. Not that big of a deal but show how often the room was used. My overall impression was you get what you pay for.
Friends_and_family Family
6/10
Pleasant
23 May 2025
Nicholas
The property worked for our short stay for the Derby. The room was fairly clean with limited amenities due to it being an extended stay place. Staff had limited availability for more towels etc. the property stated no smoking but there was a smell coming from some rooms of tobacco and marijuana. Overall, I would prefer to stay at a different location next time.
Leisure Family
4/10
Poor
23 May 2025
Verified traveler

Meh...

Entire place smells like Indian food. Whole place is kinda trashy to be honest. The room was very mediocre, thermostat didn't work, and smelled like hot Indian food all night. I wish I was joking. Questionable people staying here. I wouldn't recommend. Unfortunate that I didn't spot the issues before booking.
Friends_and_family Family
10/10
Exceptional
17 May 2025
Dawn
Great welcoming customer service. Room was clean, spacious with a comfortable bed. Reasonable pricing.
Leisure Self
2/10
Poor
14 May 2025
Crystal
I would not recommend the facility for anyone wanting to feel comfortable in and out of their room. First the parking lot is in need of repair and people fixing their cars there left gave us a weird feeling. The way people were just hanging out almost made us not even want to go inside.
The lobby is very tiny, not much bigger than a bathroom. Noone was at the counter other than two foreigner customers. Then I fifth drunk customer walks in carrying a bag from the convenience store next door which I can only imagine is alcohol. He walks past the two foreigners and trying to be funny makes a remark towards one of them but we all took his remark as a racist slur.
Finally a lady comes to the counter to help but she is with a young child. I understand being a single parent but she was obviously more concerned with him than helping us. The two foreigners needed toiled paper so she let the boy run down the hall to get them their supplies watching him all the way paying us no attention. When it was our turn to get check in the process was interrupted whenever the boy needed something.
Walking towards our room the hallways felt cramped dim and uninviting. Upon immediately entering the room we locked our door thinking we would just settle in for the night.
With paper thin walls we could hear kids running around in the room above us all night and people next door and in the hall. Bathroom floor was terrible we walked on towels. Smoke detector missing with wiring hanging
Business Partner
6/10
Pleasant
05 May 2025
Tonjanika

Front desk clerk needs a talking to!!

The only concern I had was at checkout no one was around to check me out. However, the housekeeper assisted in helping me find the front desk clerk. Who in my opinion should be fired if this keeps happening to customers, Seems as if she sends people around to see if we are checking out and then checks us out so they can disappear. She told me that I had gotten a receipt but I had never seen her before and didn’t get one. She didn’t know how to print it and got this nice man to help her retrieve it’s Plus my receipt did not match my payment.
Partner
6/10
Pleasant
04 May 2025
Eric
It was good enough for sleeping for the Derby. First floor hallway smelt like pot every day. Rooms are out dated. Pillows! Oh my...1/2 the size of a normal one. Expedia listed breakfast included...they haven't had it since covid. That stunk as we were counting on that. Staff was helpful but some liked the F word not nothing we were around. Not sure we will go back.
Leisure Family
6/10
Pleasant
02 May 2025
Sarah

Derby Weekend Hotel

Hotel smelled like smoke. Very dated. Bathroom sink and tub were clogged somewhat so they backed up. Hotel staff went knocking on every door to try to find an air fryer that is supposed to be in the hotel. Walls were thin so we could hear the tvs next door. Towels and bedding seemed clean enough. Not too bad for the price but won't stay here again
Partner
8/10
Excellent
18 Apr 2025
Tiffany
We literally just sold our home and our new one was not ready yet so we had to stay here for almost three weeks, short notice the ladies at the front desk was very helpful and friendly anytime I needed something they was there to help me, but the cleaning lady did not do a good job at all so I just went behind her and cleaned everything.
Business_and_leisure
6/10
Pleasant
13 Apr 2025
Pamela
Wow, first walking in the place was light bright and airy which I liked cleaned things I did not like was thin walls and I was told the Internet was out for the TV but not sure if I really believe that because I was fine using my tablet. The price was good and that is good because there was no breakfast
Self
6/10
Pleasant
13 Apr 2025
Krystina
Walking into the hotel, it reeked of weed. Most of the staff were friendly.
4/10
Poor
13 Apr 2025
Jennifer

Will not be back

TV not working. WiFi was poor. No USB charging ports.
Business
10/10
Exceptional
12 Apr 2025
Daniel
Good for extended stays. I've been here 2x, not an issue. If you are only staying 1 night, there will probably be no ice. Each freezer makes it's own and it takes a few.
Business Family
6/10
Pleasant
11 Apr 2025
Christina

Nice hotel. HORRIBLE STAFF.

Staff was very rude & not helpful at all.
Partner
10/10
Exceptional
08 Apr 2025
JENNIFER
All good
10/10
Exceptional
31 Mar 2025
AULONKA
Overall the property and the staff was excellent. My only dislike is that there is no respect for people who are not pet friendly. I was annoyed by seeing dog waste on the ground in that parking was extremely offended when exiting one evening that a pet owners had to hold their dogs back with great restraint while they aggressively barked and growled at me walking by. For this reason the facility should use a seperate entrance/exit for pets.
10/10
Exceptional
28 Mar 2025
Paul
Good overall stay, except for a number of noisy guests during the night.
Business Partner
10/10
Exceptional
16 Mar 2025
Mike
The staff was so outgoing. They acknowledged you everytime you went in and out of the entrance. They were exceptionally friendly.
Business Self
2/10
Poor
18 Feb 2025
Jemarkus

Horrible experience

Workers and people staying there smoking right in front of the main door … didn’t have hot water my last 4 days staying
Self
6/10
Pleasant
16 Feb 2025
Jackie
The staff was very friendly. There were dogs barking all night long as well as people yelling outside. Luke warm water in the shower.
Business_and_leisure
6/10
Pleasant
15 Feb 2025
Eric
I had no access to the back of the TV to plug my streaming services in.
2/10
Poor
14 Feb 2025
mark
Due to a huge f in mistake, on expedia mishandling never stayed there.
The Staff was awesome tring to help our group find a hotell
Expedia! You are a joke!!!
Im dam mad.
Business_and_leisure Friends
6/10
Pleasant
12 Feb 2025
Tonya
Roaches, toilet flushing issues, bad shower head.
Self
10/10
Exceptional
07 Feb 2025
Jeisson
Excelente
Business
4/10
Poor
05 Feb 2025
Brian

Never again.

Possibly one of the worst hotels Ive stayed in. The whole facility needs a major update. My room had no TP until I went to get it. The smoke detector was missing and the wires hanging from the ceiling. The bed was barely more than a pull but trundle bed. The water in the shower was lukewarm at best. And there was just a general feeling of unsafeness. The side door that required the door key for entry was broken. Anyone could walk in without the office knowing. There was a gerneral stench of cigarette and Marijuana in the halls.
Business
10/10
Exceptional
05 Feb 2025
Tiffany
Friendly staff, quiet, affordable, would definitely stay here again.
2/10
Poor
04 Feb 2025
Cassandra
I booked my reservation for this “pet friendly” property through Expedia but when I arrived to check-in at midnight, after driving across the country for hours, I found out that they are not cat friendly - they only accept dogs- and I had to scramble to find a hotel in middle of the night that would accept my cat. The only thing I could find was double the price of what I had booked, which was simply not in my budget and made for an extremely stressful experience. Do not book this hotel if you have a cat. They do not accept cats and you will find yourself in a strange city in the middle of the night with nowhere to go and have to spend lots of extra money to go somewhere else. This hotel needs to make their pet policies clear on the Expedia app and anywhere else they book reservations where they say they are “pet-friendly.”
Business Pet
10/10
Exceptional
29 Jan 2025
Zaundrea
Convenient
10/10
Exceptional
29 Jan 2025
jennifer

Great place to be

It's been a very comfortable stay, my service dog is welcome as well staff had been very friendly place is clean, quiet, and safe. It's just like having a little apartment I love it and sleep great with no worries here.
6/10
Pleasant
20 Jan 2025
Jonathan
Great place if you have a dog. Very friendly and accommodating. It was our first stay with a puppy and they were very helpful and receptive. We were able to walk to a couple of restaurants nearby. This is mostly a \"long-stay\" motel so cleaning is only once per week.
Leisure Pet

Location & surroundings

MainStay Suites Louisville Jeffersontown
11762 Commonwealth Drive, Louisville, United States

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MainStay Suites Louisville Jeffersontown

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