Name: Woodspring Suites Louisville Jeffersontown
Address: 1201 Kentucky Mills Drive, Louisville, 40299, US

10/10

Exceptional

14 Jul 2026

Robert

Close to several stores. Very clean and quuet!!

Pet

10/10

Exceptional

11 Jul 2026

Francis

Staff was incredibly helpful and apologetic after an online problem with the room reservation and went out of their way to accommodate us and resolve the problem so we could rest after our drive.

Friends_and_family Family

2/10

Poor

08 Jul 2026

John

Terrible smell throughout the entire place . Rooms smelled like roach spray and body odor . When I asked the cleaning guy about it his response was “ that’s what you get for the price you pay “ . 10/10 will never stay here again !

Friends_and_family Friends

2/10

Poor

04 Jul 2026

Damon

Horrible room
Dirty and foul smell
We left immediately

Family_with_children

10/10

Exceptional

04 Jul 2026

Christopher jolley

PLAN BETTER the 1$t time!;)

10/10

Exceptional

19 Jun 2026

Anthony

It was clean

Self

10/10

Exceptional

16 Jun 2026

Anthony

Clean

Self

6/10

Pleasant

07 Jun 2026

EDWARD

The bed was uncomfortable

Self

4/10

Poor

04 Jun 2026

Stacy

We could not use any of the amenities because the washers and dryers are too high! The beds were cheap too! They were only full not queen size.

Partner

2/10

Poor

01 Jun 2026

Mathias paola

Becarefull the whole hotel stinks bad i dont like it, people make a lot a noise is not right

Partner

2/10

Poor

01 Jun 2026

LaKrisha

The lady at the front desk was amazing, however, the hotel was very outdated. Everything looked old and dirty. We didn't even put our belongings down upon arrival, instead we walked in the room and walked right back out. It smelled like cigarettes and looked like a run down homeless shelter.

Family_with_children

10/10

Exceptional

30 May 2026

Shane

No complaints. Pricing was affordable.

Business

8/10

Excellent

22 May 2026

Knarticus

bed was comfy and i liked the place. May not be for some, but i enjoyed my stay there

Self

2/10

Poor

04 May 2026

Carlos Alberto

Terrible place. I’m not sure if

2/10

Poor

02 May 2026

Riziki

I honestly don’t even know where to begin with this place. My stay at WoodSpring Suites was one of the worst hotel experiences I’ve ever had. From the moment I walked in, it was clear that cleanliness is not a priority here. The room was dirty—like, visibly dirty. There were stains on the floors, questionable spots on the furniture, and the overall smell made it hard to even relax.

And then there were the roaches. Not just one or two—I’m talking about multiple sightings throughout my stay. Seeing bugs crawling around your room at night is beyond unacceptable. It made it nearly impossible to feel comfortable or safe.

The smell made everything worse. It wasn’t just unpleasant—it felt unhealthy to even be in the room for long. Between the odor and the bugs, I couldn’t bring myself to stay. I ended up leaving and having to find another place at the last minute, which was stressful and completely avoidable if basic standards had been met.

Customer service didn’t make things any better. When I brought up the issues, the staff seemed completely uninterested and dismissive, like they’d heard it all before and just didn’t care. No urgency, no apology, no effort to fix anything.

Overall, I would not recommend staying here unless you’re okay with dirty conditions, bugs, and terrible service. Save your money and your sanity—stay somewhere else.

Friends_and_family Friends

2/10

Poor

24 Apr 2026

Cody

The front desk guy tried to get violent with me. Not safe

Self

10/10

Exceptional

21 Apr 2026

Donna Sue

Fast and easy check in.
Staff was awesome

Partner

10/10

Exceptional

14 Apr 2026

Cody

Clean suites. Great if you are working in Louisville. Lots of parking. On the nice side of town.

Self

2/10

Poor

13 Apr 2026

G Felicia

Checkin was 3:00 however at 3:30 the room wasnt ready and had to wait until 4:00 which caused us to run late for the event we went to KY for. For some odd reason there was about 6 inches from the head of the bed to the wall and the pillows were positioned at the foot of the bed. There was only a think blanket on one of the bed and only a sheet on the other. We brought our own blankets so that was fine. It looked like cleaning efforts were made however that room could use a good scrubbing. The building smelled like mildew and cigarettes. Overall, I’d say it was a dump. I paid $150 which is triple what this stay was worth.

Friends_and_family Family

2/10

Poor

12 Apr 2026

Brittany

Staff was friendly, room was dirty and woke up to cockroaches crawling around.

Family_with_children

10/10

Exceptional

10 Apr 2026

Dominic M

Staff were very hospitable and the room had everything I could want in an extended stay hotel. Close enough to have some good quick food options and out of the way of the main road just enough so entering and exiting isn’t a nightmare.

Self

6/10

Pleasant

04 Apr 2026

Edward

The room had not been vacuumed in ? Amount of time. ? Whether sheets had been changed hair all over the sheets. Bug seen on floor

Friends_and_family Family

2/10

Poor

30 Mar 2026

Rick

Yes

10/10

Exceptional

29 Mar 2026

Kenny

Clean room, friendly staff

Family

2/10

Poor

27 Mar 2026

Michael

The room was not clean because I found a dead roach on my bed. They were even late getting the room ready. Will never stay there again.

Business

4/10

Poor

25 Mar 2026

Jamie

It was ok

8/10

Excellent

19 Mar 2026

Dale

For the most part, the room is decent. It's like a small studio apartment with a full fridge, microwave and stove top.
The only thing that annoyed me was the noise coming from the room next to mine and especially the room above me. I don't know if they have kids running around or what, but I constantly been hearing thumbing noises above my room most of the time.

Self

2/10

Poor

10 Mar 2026

Ryan

No body to check in and charged money without staying.

Friends

8/10

Excellent

07 Mar 2026

DALE

The staff was nice and decent. Room was nice and clean. Not luxurious, but it had everything I needed, microwave, full size refrigerator, even a stove top. WiFi wasn't that great.
Overall, it was a nice stay.

Self

4/10

Poor

20 Feb 2026

Clara

Specifically hope for a room that wouldn’t have people stopping above me because my dog will get sick and Ass showed me that that was gonna happen very night. They was nothing but what sound like a kid jumping off the bed constantly and when I called to ask if they could say something to him I was told it too bad. I’m too busy right now to fool with something like that. I said OK well, I won’t be staying the month then I don’t care and they hung up, but that’s not really what upset me the dog poop around that area and around this place is against Kentucky ordinance when it rains it seeps into the drain it causes E. coli and salmonella. There’s so much dog poop and they’re not cleaning it up and I’ve watched people with several dogs at a time go out and The smell is horrible. My dog couldn’t find a place to poop. It finally got to where they pooped in the parking lot and the sidewalks cause there was no clean place. It needs to be reported and they need to be fined. That’s the worst I’ve ever seen in my life Saying anywhere you don’t believe me go there and look at it. They’re pooping in the street. They’re pooping on the sidewalk because there’s nowhere else to poop and then they’re running back in the building because they want nobody to see him and I watch them do it. Nobody’s picking up nothing. I parked right beside a grassy spot that was covered in it. The smell was so horrible that I had to move my car. My dog would not poop or walk in the grass anywhere around there ,

2/10

Poor

18 Feb 2026

Kiara

It's just a NO for me

10/10

Exceptional

18 Feb 2026

Yacoub

Great

2/10

Poor

16 Feb 2026

Sarah

Roaches running around. Room not clean at all, dog and pet danger all over the floors which hadn't been swept or mopped in what appeared to be months! Absolution worst stay I've ever had. Disney Eben stay the last night it was so bad. We cut it trip short based on this room!

Business_and_leisure Family

10/10

Exceptional

10 Feb 2026

Chris

Great Staffing

Self

10/10

Exceptional

09 Feb 2026

Chris

Great Staff n Clean

Self

10/10

Exceptional

08 Feb 2026

Chris

Great Staff

Self

2/10

Poor

02 Feb 2026

Chritabel

My room was dirty and had roaches

10/10

Exceptional

31 Jan 2026

Chris

Great Staff And Very Nice Rooms

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Michael

Nice location, tucked away. The GM is very cordial.

10/10

Exceptional

18 Jan 2026

Brian

Quiet and clean rooms. Lots of amenities in the area. Friendly staff and good location.

Leisure

4/10

Poor

11 Jan 2026

Michelle

I understand you get what you pay for, but I at least expected an ice machine. Can't step out of your car without stepping in dog poop. Theres no staff after 4, roaches. I could go on. They were understanding and cancelled rest of my stay.

Business_and_leisure Pet

2/10

Poor

09 Jan 2026

Trazanna

Roaches on the wall - roaches in the freezer - roaches on the bed. Roach motel

Business_and_leisure Family_with_children

4/10

Poor

09 Jan 2026

Trazanna

Roaches welcomed me

Business_and_leisure Family_with_children

2/10

Poor

06 Jan 2026

Trazanna

….

Business_and_leisure Pet

6/10

Pleasant

06 Jan 2026

Antonio

The room and property was very clean and the price is very affordable. My only complaints about my stay would be that the mattress and bed that I slept on was not good at all. I woke up the next morning with a neck ache and the other complaint would be that they do not serve breakfast besides those two things my day was good

Self

2/10

Poor

05 Jan 2026

David

Roaches everywhere

Business_and_leisure Family

2/10

Poor

01 Jan 2026

Daniel

Cheap and it showed

Business_and_leisure Friends

10/10

Exceptional

29 Dec 2025

Trazanna

WoodSpring Suites, Jeffersontown KY
Overall impression
We stayed at WoodSpring Suites in Jeffersontown over the holidays for a mix of work and family time. What began as a few nights turned into a three‑week stay, and the hotel made that extended visit comfortable and easy. From arrival to checkout, the atmosphere felt welcoming and secure.

The stay and accommodations
Our room was fresh, well maintained, and free of pests or unpleasant surprises. Housekeeping did an excellent job — every corner was cleaned thoroughly and linens were refreshed regularly. The layout and amenities made it easy to settle in and feel at home during a longer stay.

Staff and service
The staff were the highlight of our visit. Cary, Denise, Nisha, Alex, and Wayne all went out of their way to be friendly and helpful. They greeted us with smiles, answered questions promptly, and made our family feel cared for throughout the stay.

Facilities and extras
The property smells clean and has a pleasant atmosphere when you walk in. Security doors give a reassuring sense of safety. The laundry rooms are well maintained and convenient for long stays. The snack machine stayed well stocked with a good variety of options.

Family needs and accessibility
We traveled with my husband, our 17‑year‑old son who has Type 1 diabetes, and his pug‑poo support dog. The hotel was accommodating and practical for our needs, which made managing medical supplies and routines much easier while we were away from home.

Final thoug

Business_and_leisure Pet

10/10

Exceptional

29 Dec 2025

Trazanna

WoodSpring Suites, Jeffersontown KY
Overall impression
We stayed at WoodSpring Suites in Jeffersontown over the holidays for a mix of work and family time. What began as a few nights turned into a three‑week stay, and the hotel made that extended visit comfortable and easy. From arrival to checkout, the atmosphere felt welcoming and secure.

The stay and accommodations
Our room was fresh, well maintained, and free of pests or unpleasant surprises. Housekeeping did an excellent job — every corner was cleaned thoroughly and linens were refreshed regularly. The layout and amenities made it easy to settle in and feel at home during a longer stay.

Staff and service
The staff were the highlight of our visit. Cary, Denise, Nisha, Alex, and Wayne all went out of their way to be friendly and helpful. They greeted us with smiles, answered questions promptly, and made our family feel cared for throughout the stay.

Facilities and extras
The property smells clean and has a pleasant atmosphere when you walk in. Security doors give a reassuring sense of safety. The laundry rooms are well maintained and convenient for long stays. The snack machine stayed well stocked with a good variety of options.

Family needs and accessibility
We traveled with my husband, our 17‑year‑old son who has Type 1 diabetes, and his pug‑poo support dog. The hotel was accommodating and practical for our needs, which made managing medical supplies and routines much easier while we were away from home.

Business_and_leisure Pet

2/10

Poor

21 Dec 2025

coreon

There was roaches in the sink on the wall in room and bathroom

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Tommie

Clean rooms, nice staff, not the most comfortable beds

Leisure Partner

2/10

Poor

23 Nov 2025

Watson

Room, and I couldn’t even sleep cause people in the fourth floor stomped right above me and when I checked in , they gave me two options 201 and 301 both rooms smelled ranked tabac . I did stay but I was a bad moment

6/10

Pleasant

10 Nov 2025

Amelia

It was very noisy. people slamming doors and someone was moving stuff around like 4 AM in the morning.. Not just one morning seems like every day. Other than that, the day was OK.

Business Self

2/10

Poor

24 Oct 2025

Michael J

Problem with checking in
Their phone system after 8 pm didn’t work reliably
Another couple gave up
It took me 15 mins to finally get through
Hopefully phone will be fixed soon

6/10

Pleasant

08 Oct 2025

Scott

Parking was fine but spaces were tight if you were driving a truck. You need blackout curtains on the windows. Also more insulation in the walls and door. Neighbors dog barked a bit and a couple of unhappy babies could be heard. Otherwise the room was clean and staff were very helpful.

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

Daniela

As soon as we walked in the place smelled really good / clean. Also the members staff were really kind and helpful

Family_with_children

4/10

Poor

03 Sep 2025

Tionna

Pet-friendly with nice guest that was friendly.I didn't appreciate how housekeeping never came to clean the room being there 10 plus days.Staff was not pleasant,the actual Manager is RUDE and lacks emotional intelligence,a few times he took his frustration out on me/others from what previous guests had done. They treat the good people bad and treat the bad people good,I had a few roaches in the bathroom,a TV that cut off constantly with a non working remote control.Nice area but the extended stay is lacking Big time

Leisure Pet

10/10

Exceptional

25 Aug 2025

Brian

The staff were very courteous and friendly during both check-in/out. Very clean room. I give both days of my an A +.

Leisure Self

6/10

Pleasant

25 Aug 2025

Peter

Mold in room cabinets, dirty fridge, noisy bed

Business Partner

6/10

Pleasant

12 Aug 2025

Mariia

it was okay

4/10

Poor

05 Aug 2025

Destiny

.

2/10

Poor

04 Aug 2025

Kylie

I have never left a bad review before, but this property was disgusting. The room was dirty and my feet turned black after 10 minutes of walking through the hotel room. The whole hotel smelled like cigarettes and all of my belongings reeked of cigarette smoke after leaving. There was hardly ever anyone at the front desk to help. Would not recommend staying here if you like your space to be clean.

8/10

Excellent

02 Aug 2025

Edwin

Very cordial staff

10/10

Exceptional

28 Jul 2025

Mike

Great value. Staff service was outstanding.

Business Self

6/10

Pleasant

19 Jul 2025

Karen

Timothy at the front desk was great. No coffee maker, nothing at all in the kitchen. Having to \"rent\" a cup or a bowl? Really? A kitchenette with nothing in it is useless. $5 to switch out towels? Broken down cars in the parking lot makes it look very ghetto. I wouldn't stay there again.

Business_and_leisure Self

4/10

Poor

16 Jul 2025

Sarah

Nothing

Leisure

2/10

Poor

14 Jul 2025

Myron

The room was not clean and there were roaches everyone. We did not stay at all and had to find another hotel.
Still waiting on my refund

2/10

Poor

11 Jul 2025

Aicha

Poor service

Unfortunately, my experience in this hotel was very bad. The room was not clean at all, full of cockroaches and insects even on the bed and mattress. I couldn't stay in it until one hour, and I had to get out of it in the middle of the night.

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Justin

Goid

8/10

Excellent

07 Jul 2025

Ethan

Wayne was such a cool dude. Give that man a raise.

Leisure Partner

6/10

Pleasant

29 Jun 2025

Otis

Sketchy

4/10

Poor

27 Jun 2025

Kimberly

Cheap price for a reason

There was no one there when we checked in and we had to use the phone to call for help to get checked in. When we finally got through the doors, there was an overwhelming smell of weed all the way to our room. The bed was so incredibly small even for a double and on a cheap metal frame that banged every time we sat down on it.

Partner

6/10

Pleasant

16 Jun 2025

Taylor

Cockroaches

Business Family

10/10

Exceptional

11 Jun 2025

Leanne

Clean, quiet toom

6/10

Pleasant

15 May 2025

Justin

Not near anything

Business Self

2/10

Poor

30 Apr 2025

jeff

We were displaced by recent floods, Derby visitors in town accommodations very limited and overpriced,Tv you couldn't watch, they had an excuse every day for why they did not change out tv, they allow pets, dog feces in elevator, nobody cleaned up after walking their dog so you had to watch were you stepped,locks on windows so you could only open one inch. For entertainment after working on my house all day I shot cockroachs with rubber bands as they crawled across the walls...

Family

2/10

Poor

25 Apr 2025

Jasmine

Bad Hotel night staff

Horrible stay , went with my family a man who claimed to be security stated we needed to keep our children from playing loudly, i asked if it wasnt much of an issue if we could switch rooms so the people below us would have a better sleep , he ignored the question and was extremely rude about the situation i have 3 little ones 2, 3 &7 they just came from a 14 hour drive . The way he was talking to us was very rude ans disrespectful

10/10

Exceptional

14 Apr 2025

Givi

Good

2/10

Poor

13 Apr 2025

Alaina

The staff was very kind however it seemed like people were living on the property. I arrived around 12:30a and there were guests outside smoking cigarettes, weed & drinking beer. Every area smelled like cigarette smoke including outside. Inside my room I could smell weed The room was dirty, I could visibly see pet hair on the floor, it smelled like cigarettes constantly. I was booked for two nights but checked out half way through my stay because I found another hotel to stay at the second night.

Leisure Self

8/10

Excellent

12 Apr 2025

Craig

Locked entry doors

6/10

Pleasant

11 Apr 2025

James

Too much unclaimed dog poop in every grassy area. Water pressure and shower heads are terrible, and the shower curtains may need to be washed once in a while! When I got in my room, the floor was dirty so they have an unresolvable answer for that !

Leisure Self

6/10

Pleasant

28 Mar 2025

Verified traveler

The building had a strong smell of mildew.

Friends_and_family Family

2/10

Poor

24 Mar 2025

Nathaniel

Terrible smell, no linens on bed

10/10

Exceptional

21 Mar 2025

Michelle

Pet friendly

2/10

Poor

19 Mar 2025

Jennifer S

Would not recommend very rude

Leisure Partner

2/10

Poor

18 Mar 2025

Mohammed

So bad

2/10

Poor

14 Mar 2025

Jeremy

Hotel smelled awful, dogs barking loudly, someone tried getting into room while we were there.

Leisure Family

6/10

Pleasant

13 Mar 2025

Edwin

Bed was lumpy

10/10

Exceptional

23 Feb 2025

Lori

N/A

10/10

Exceptional

21 Feb 2025

Lori

The staff is very friendly and helpful

Leisure Self

2/10

Poor

21 Feb 2025

PETER

Had to speak with the room next door as they were up ALL night long partying. Then they tried to confrontational the situation. Poor upper mgmt to allow this . Don’t stay here unless you want to be up from 11 pm to 4:30 am . Ha

Business_and_leisure Pet

2/10

Poor

06 Feb 2025

Anitha

Not a good stay

10/10

Exceptional

21 Jan 2025

Joseph

Stayed for a month and enjoyed the room and cleaning

Friends_and_family Family