Name: Clarion Pointe Louisville East
Address: 1301 Kentucky Mills Dr, Louisville, 40299, US

10/10

Exceptional

30 Jul 2026

Christine

Clean room, helpful staff.

8/10

Excellent

29 Jul 2026

Brandon

Rooms are nice and clean. Ameneties are great.

10/10

Exceptional

28 Jul 2026

Patricia

Room was clean & the staff were friendly

10/10

Exceptional

27 Jul 2026

Michelle

I’d give this property 10 stars if available! Staff was amazing and so friendly and helpful. Property was very clean and we enjoyed the pool and quiet. Breakfast had a great assortment of hot and cold options. Hands down would stay again!

10/10

Exceptional

27 Jul 2026

Marilenea

Great location. Friendly staff. Clean rooms with very comfortable beds. Good breakfast. Will definitely stay here again

8/10

Excellent

26 Jul 2026

Debbie

Good place to stay and will stay again when in town.

8/10

Excellent

26 Jul 2026

Donny

The room was very clean and daily housekeeping for fresh towels and making the bed is such a rare find these days. Staff was very nice and hot breakfast was good, but wished there was little more variety in the week. Overall, very pleased and felt the price was great!

8/10

Excellent

26 Jul 2026

Sandra

Hotel was very clean, both the room and public areas. Quiet location. Close and adequate parking. Breakfast was a nice variety. Coffee could be maybe be done differently. Most mornings it was cold. All in all, a great stay

10/10

Exceptional

25 Jul 2026

Daniel

Accommodating staff easy to get to

2/10

Poor

24 Jul 2026

Jeremiah

Tv remote not working l. The bathroom door know not working. The phone was unplugged. The bathroom stinks. The bathroom sheets are old.

8/10

Excellent

23 Jul 2026

Michelle

Hallways needed to be vacuumed.

4/10

Poor

22 Jul 2026

Johannes

The room was good. The breakfast was very basic… no toaster.

The issue is this; we got room 108. The first night we had a constant human pacer and item dropper either in room 208 or 210. We also heard a dog running and playing very clearly as all the rooms seems to have LVP or laminate flooring. The dog also barked several times between 11pm and 5am. The second night it seemed that the human occupant were out as the fog howled several times… again hardly any sleep. The human returned about 5am and the dog went ballistic… then the item dropping started again… very little sleep. Upon checkout I mentioned this to the desk person and he confirmed that there is a long term resident in the room above us.

Lastly, The grass around then parking area is littered with dog poop… It look like this hotel attracts dog lovers that have no intent to accept the responsibility of cleaning up behind their dogs.

The hotel is actually good for the rate… however, management should look into the long term resident, likely a staff member that leave his dig unattended and get him to pick the mountains of poop up.

Do not believe the AI generated reviews about the great breakfast… it is NOT.

And now you will respond with the typical reply thanking me for my stay and that you will take care of the concerns…lol

10/10

Exceptional

21 Jul 2026

Meredith

very clean with a friendly staff...I felt very safe staying there as a solo female traveler.

Self

10/10

Exceptional

19 Jul 2026

jessica

The only thing I thought that may need addressed is from the 3rd floor. Ice machine didn’t work, no signs either. Looking out the window, the air conditioning on the roof looked trashy with loose metals and debris. Very few towels in the pool area. My kids loved the hotel! Pool was great, Breakfast was good, it was clean and staff was pleasant.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Zubaidah

Nice place good customer service and excellent breakfast

Family

10/10

Exceptional

12 Jul 2026

Andrea

Room was clean, staff friendly. Good location

Family_with_children

4/10

Poor

12 Jul 2026

Jane

Had adjoining room door that did not block sound from room next door. They turned volume on tv up to max all night long. Requested staff ask them to turn it down. They turned it down an imperceptible amount. I had two children (8 and 3) in with the two adult grandparents. Worse sleeping experience of my life. Do not understand why staff did not do more about the noise. Do not understand how the adjoining door could seem to provide zero insulation from the noise. Will not stay here again due to the very bad experience.

Family_with_children

6/10

Pleasant

10 Jul 2026

Jim

Room was good, clean and love the vinyl flooring, no carpet. Outside area needs some cleaning and updating. Breakfast was ok, very limited choices and small dining area. Very slow at keeping food items filled.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Jermey

The room was dirty, hair in shower and bathroom floor. Office and sitting chair were dirty. Manager called and offered me a free night and cleaned room and apologized. Overall made it right

Self

8/10

Excellent

05 Jul 2026

Ora

The room was clean, but the bathroom layout was tight. Barely enough room to open bathroom door so close to toilet.

Partner

10/10

Exceptional

03 Jul 2026

Ludivina

Yes

8/10

Excellent

01 Jul 2026

Luke

Parking right outside our door on the ground floor was a plus

Family_with_children

6/10

Pleasant

29 Jun 2026

Amy

The staff at check in and check out was very nice. The only bad things about this hotel was that, we weren't told the hours of breakfast being served, the shampoo they provide in the shower was not good, as it took a lot of it to even wash my hair clean. There was a leak in the bathroom ceiling from the room above, as the person in that room was showering. I made sure to let the staff know at check out about that issue. The beds were it very comfortable. All in all, we enjoyed our stay at the hotel, and it was very clean

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

chantel

Everything was great!!! The room was beautiful and the pool was very nice!!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Bradley

Great place to stay, very quiet and convenient

Self

10/10

Exceptional

24 Jun 2026

Justin

Very clean, close to restaurants and my kids loved the pool.

Family_with_children

10/10

Exceptional

22 Jun 2026

Thomas

Thanks for a great stay.

Partner

10/10

Exceptional

22 Jun 2026

Elizabeth

The room was clean as well as the rest of the hotel. Breakfast was good but the selection was less then what we have had at other facilities

Family_with_children

10/10

Exceptional

21 Jun 2026

James

Clean room.Good breakfast.Staff was great.

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Liset

Good place a short time vacation, close to restaurants.
Can have better bathrooms.

Family_with_children

2/10

Poor

20 Jun 2026

Sivaletchumi

Terrible breakfast

Partner

10/10

Exceptional

20 Jun 2026

Hong

It’s good.

Family

8/10

Excellent

18 Jun 2026

Matthew

One night, clean, friendy good night's stay

Self

8/10

Excellent

17 Jun 2026

John

The hotel had great hot breakfast. Definitely no complaints there. My issues were the bedding, pillows to puffy...couldn't sleep with them...had to buy a regular pillow. The blanket in the bed was TOO heavy for summer. Would have preferred a light weight comforter, slept without it.

The toilet had the wrong lid and the toilet seat wouldn't stay up. Had to hold it up.

The pool was way too chlorinated and no hottub so didn't use.

Had a difficult time get the window blinds to stay close, parking lots light very bright.

The location of the hotel was by a major highway and there was zero shopping within walking distance. Plenty of fast food nearby though.

If you dont mind the pool and the bedding, an ok place to stay.

6/10

Pleasant

17 Jun 2026

Quentin

Looks better inside than outside.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

ANTHONY

Room was very quiet and very clean. You could enter from outside the building on one side or inside the building which I thought was convenient. Pool looked nice. Parking was well lite

Self

8/10

Excellent

12 Jun 2026

Louis

Yes, everything was good

10/10

Exceptional

06 Jun 2026

Bradley

Very quiet, very nice place

Self

8/10

Excellent

04 Jun 2026

Barry

Property was good for what I needed.

Self

10/10

Exceptional

02 Jun 2026

Robert

The indoor pool was very nice. There were 2 doors to the room - one to the parking lot and the other one to the hall inside the building. It was quiet, too. All in all, a very nice stay.

Partner

4/10

Poor

01 Jun 2026

Beth

The beds feel like plywood with a quilt stapled to it. So uncomfortable. Breakfast they ran out of coffee by 9am. Staff was good, very friendly.

Partner

8/10

Excellent

31 May 2026

Riva

From the tome we checked in until the time we checked out everything was great. The only complaint I have is how uncomfortable the beds were. The floor was better than the beds along with thr chair in the room.

Family_with_children

6/10

Pleasant

31 May 2026

Amirhossein

Good

Self

10/10

Exceptional

29 May 2026

Dennis

This facility, though I suspect it's far from new, feels much newer. Modern feeling, bright, clean. Our room (single king) was spacious, attractive, comfortable. quiet. The breakfast included, scrambled eggs, sausage, potatoes, waffles, cereals, yogurt, fresh fruit - far more than the typical continental breakfast fare. Overall, it seems equivalent to motels a higher price points.

Partner

4/10

Poor

27 May 2026

Lisa

The hotel was nice but the front staff charged us for the room after we had already paid through Hotels.com. They said the charge would be reversed but it hasn't happened yet. We contacted the hotel and are waiting on a response. Not too impressed with that situation for sure!

Partner

8/10

Excellent

27 May 2026

Michael

The room only had two chairs, instead of a sofa and a chair. Everything else was on point.

Self

10/10

Exceptional

26 May 2026

Dolly

Todo muy bien

Family_with_children

6/10

Pleasant

25 May 2026

Verified traveler

No major complaints. The grounds were well maintained with a fresh exterior/interior paint job. Some other guest complained of roaches in their room but we didntee any and there were still many dogs seen even though it only welcomes service animals. My husband is so allergic so that may be the deal breaker in teturning. Breakfast was hot but wasn't that good. Basic breakfast fare.

Partner

10/10

Exceptional

25 May 2026

Lacey

i really appreciate all the front desk peeps! super friendly and polite. very helpful as well. i also appreciate the cleanliness !!!

Partner

10/10

Exceptional

23 May 2026

Angela F.

Convinent
Breakfast was nothing special

Partner

10/10

Exceptional

20 May 2026

James

Good location, quiet, comfortable beds, good price

8/10

Excellent

19 May 2026

Craig

The shower seal head mold also hair from somebody else the sink had hair by the faucet the front desk staff were great and they were right we did get back to $100 deposit the breakfast was okay it had a great selection to make waffles such as chocolate chips cranberries granola also had yogurt they had frosted flakes fruit loops for the different types of cereal they also had milk the coffee had vanilla creamer and hazelnut creamer and then it had flavored juices squirts for coffee we do not like flavored creamer so I went to go get milk for the coffee and the lady just started putting the breakfast stuff away when I asked if I could get some milk for my coffee she looked me UP&DOWN and said NO SO WE DID NOT HAVE COFFEE. We really liked that it had outside door right to the parking from the room also had a door inside the building down the hallway. the area did seem very safe! it was fairly close to a lot of different things such as a park that had a waterfall close to Sam's Club close to the gas stations 15 min. away from restaurants the traffic was not that bad going to those places. Really strange that when I try to upload the photos of the door showing daylight around it and the mold in the bathroom is saying that the photo is invalid or something's wrong I don't know but really weird that will not take the photos that I've took in of the mold and the hair also the light around the door

Partner

10/10

Exceptional

18 May 2026

Cing

Everything was great. Definitely stay again.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Lisa

Parking was crowded. The whole place was prett clean. The beds were comfortable. Breakfast was not great. Eggs were watery. Not a lot of selection.

Family_with_children

6/10

Pleasant

16 May 2026

Kimberly

We left early, the bath tub was dirty, the outside of the fridge was dirty it looked like it was never cleaned. The inside wouldn’t get cold. The towels were stained. It was a whole mess. We didn’t bother to try breakfast.

Partner

6/10

Pleasant

12 May 2026

Paula

Outdated hotel but they have remodeled some. Breakfast was bland, they need to rethink the options.

Partner

8/10

Excellent

04 May 2026

Miriam

Nice breakfast, some of the staff was wonderful! Big rooms!

Self

4/10

Poor

02 May 2026

Lisa

Hair had to be washed out of the tub before showering. Room floor needs to be washed. My feet were dirty after showering and walking across the room. At check-out desk attendant was sitting hunched over with hoodie up over her head scrolling on her phone not paying attention to a thing going on around her. Not a place I would stay again.

Partner

8/10

Excellent

01 May 2026

Meska

I was happy with my stay , staff was very helpful, breakfast was good with a nice variety of choices to pick from. I would stay again

Self

10/10

Exceptional

01 May 2026

Angela d

The staff was so kind . And the hotel was very clean . I loved the indoor pool

Self

10/10

Exceptional

29 Apr 2026

Angie

Room, staff, property were perfect. The bed was Amazing!! I slept so good ( I never do at a hotel).
Only thing lacking was a good breakfast… they did have it… but most was gone within the first hour it started & after waiting several minutes… we just left & went elsewhere.

There is a Cracker Barrel next door & always amazing. Very safe area to walk to.

Family_with_children

2/10

Poor

28 Apr 2026

elias

Not on point

Partner

8/10

Excellent

26 Apr 2026

Abdelbassat

Clean and quiet place to stay

Family_with_children

10/10

Exceptional

26 Apr 2026

Ashley

Great place to stay clean rooms staff was great very nice and friendly

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Rachel

We booked this hotel day of… and it didn’t disappoint. If we would’ve had a longer stay we would’ve been using more of the amenities. Great stay for a great price.

8/10

Excellent

18 Apr 2026

Sean

Room was fine for the price. Shower needed some work.

Self

6/10

Pleasant

17 Apr 2026

Timothy

Breakfast was average and bananas only available 1 of 5 days, OJ was out 1 day. NOISY unsupervised out-of-school kids in the next room slamming and banging on doors all day long, yelling most of the time. Curtains didn't keep out the light. Wood floor was very filthy, turning my bare feet black. Lots of construction workers, loud trucks and diesel fumes woke me up at 5:30 am every day.

Self

10/10

Exceptional

17 Apr 2026

Patricia

The rooms were very clean.

10/10

Exceptional

17 Apr 2026

Matthew

Great

Family_with_children

10/10

Exceptional

16 Apr 2026

Renee

I didn't eat breakfast, but had wished there was coffee or something left out since there was none in my room. Parking was very convenient

Self

10/10

Exceptional

16 Apr 2026

Tammy

Did not eat breakfast there since we NEEDED Waffle House. If you know, you know.

Partner

10/10

Exceptional

15 Apr 2026

TRACY

Room was clean and very spacious. Staff friendly when we checked in. Breakfast was great! Hot! And a good selection. Parking was right outside our door even with a late check in.
My only concern was we were charged by both Hotels.com and the hotel itself. Waiting for that to be rectified. So watch your card! Otherwise, a great experience with this property!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Brian

Breakfast was good. Parking seems safe.

Family

8/10

Excellent

12 Apr 2026

Steven

Clean room! Close to Kentucky Expo

8/10

Excellent

12 Apr 2026

Melinda

Breakfast items were limited. Front desk staff was very friendly. Came back after dinner and parking lot was pretty full. Had to go around back. But I also know that the hotel was sold out the night we were there so it was busy.

Partner

4/10

Poor

12 Apr 2026

MIRNA

Never cleaned my room in the 4 nights stay sheets were never cleaned room smelled. The facility was not cleaned

Partner

10/10

Exceptional

07 Apr 2026

Tabatha

Room was very clean and up to date, pool was clean and warm, the front desk staff was amazing especially the second shift woman. The hotel was very quiet. I would definitely stay again

Family

10/10

Exceptional

07 Apr 2026

Priya

Clean room every day, great staff, fast wifi, and good breakfast.

10/10

Exceptional

06 Apr 2026

Darrick

Room was nice and clean. Located close to places we like to go when in Louisville.

Family_with_children

4/10

Poor

05 Apr 2026

Issa

The poolside wing had a strong bleach smell, and the original room was unbearable. Thankfully, the staff handled it well and moved us to a different room.

Family_with_children

10/10

Exceptional

04 Apr 2026

Jennifer

Clean room. Breakfast was great. Allowed an early check in when i showed up earlier then i expected.

Family_with_children

10/10

Exceptional

02 Apr 2026

Georgina

Clean room

10/10

Exceptional

01 Apr 2026

Nichelle

Everyone was nice

Partner

8/10

Excellent

31 Mar 2026

Alberta

It was good.

Family_with_children

6/10

Pleasant

30 Mar 2026

Donna

Breakfast was a huge disappointment. Reading reviews I expected a little bit more than they had. Not even bagels or toast.
The room was clean but this is a place that has the bare minimum in the room. It did seem clean, but I feel like I paid for a much nicer room than I got. This room was not terrible, but I overpaid for it. We’ve stayed at neighboring hotels for similar price and they were much better.

10/10

Exceptional

27 Mar 2026

Maureen

Great place to stay! Clean, wonderful staff, food was great for breakfast…excellent choice!

Family_with_children

10/10

Exceptional

25 Mar 2026

Angela

The breakfast was great. Fresh biscuits, waffle maker, yogurt. The room was spacious and clean. The pool was accommodating to two very excitable tween boys.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Orville

Clean room. Pool was open.

10/10

Exceptional

22 Mar 2026

Jeffery

Very clean beautiful stay

Friends

10/10

Exceptional

19 Mar 2026

ted

Nice and clean

10/10

Exceptional

18 Mar 2026

teddy

Good 💯

10/10

Exceptional

17 Mar 2026

James

Very good place to stay

Family

10/10

Exceptional

16 Mar 2026

Jessica

Clean room. Friendly staff. Quiet. Typical hotel breakfast. Easy parking. Spacious room and standard amenities.

Family

8/10

Excellent

15 Mar 2026

MARCELLA ANN

The staff were young but helpful. The desk would often be empty but they would come if you rang the bell. The rooms themselves could use a makeover. Things were a tad run down but the bottom line is cleanliness and the room was spotless. The outlet in my bathroom was not functional but the desk gave me a hairdryer to use which was appreciated - I had initially thought the wall mounted hairdryer was broken but it was actually the outlet.

Self

8/10

Excellent

13 Mar 2026

Aaron

Great value for the money. Manager works very hard.

Self

8/10

Excellent

10 Mar 2026

Nicole

Friendly staff