San Marco

Italy , Rome
ROMA, Via Villafranca, 1
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100 reviews shown

8/10

Excellent

13 Jan 2026

Peter

This hotel was all about location and fabulous breakfast.
If you are going to stay here, you have to keep in mind that you will be traveling into Venice via water and then uneven ground and bridges with your luggage. The hotel is a labrynth of corridors and steps ... also a challenge with luggage.
The room was comfortable enough. There was a kitchen, but no plates, knives or forks ... nothing actually, not even a jug for hot water.
The bathroom was fine.

Partner

10/10

Exceptional

01 Jan 2026

Anna

Clean room. Excellent breakfast selection. Attentive staff.

Family

10/10

Exceptional

26 Dec 2025

Denise

Outstanding!!!!!

Leisure Friends

6/10

Pleasant

07 Dec 2025

Jonathan

Me parece que lo del tour Sta de más es solo un enganche para que la gente compre cosas en murano y si no compras te devuelven a la isla pero no te dejan donde te recogieron

6/10

Pleasant

07 Dec 2025

Binh

Mattress damaged, Room smell like long time no one's living in. Stove top no power.
No pan or something to cook
Window broken.
Room service not good, no telephone. Can't call front desk
No cups to drink Hot water. Just few little nylon cups

Leisure Family

10/10

Exceptional

24 Nov 2025

Jaya

Excellent location for all the attraction and restaurants.

Leisure

8/10

Excellent

23 Oct 2025

Thomas

The hotel is very close to San Marco square with easy access to vaparetto, water taxi, and tour of the basilica and palace.
The mattresses and bedding should be upgraded.

Leisure Friends

8/10

Excellent

23 Oct 2025

Sara

San Marco Palace was a very convenient place to stay. Mattresses and bedding should be updated however the room was clean and presentable.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Nicholas

Luxurious and comfortable

Leisure Family

10/10

Exceptional

17 Oct 2025

Angela

Great location to St. Mark’s Square. Great place to stay.

Leisure Partner

8/10

Excellent

30 Sep 2025

Mary

Older hotel, very charming. Great location close to everything. Our room was a suite with a bedroom, living room and bath. Bedroom had no plugs for phone, bed was almost on the floor and the pillows were just the worst. Older bathroom but it was clean. No washcloths provided. Overall, it was good and we loved the location.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Extremely convenient location

The hotel is less than 5 mins walk to San Marks, very convenient location. Water ferry and water taxi are less than 10 minutes walk. A lot of shops and restaurants and the walk at night next to water was very relaxing.

Partner

6/10

Pleasant

18 Sep 2025

raphael

Great location… that’s about it

Great location and spacious room. WiFi didn’t work, lacked hospitality, mattress was old, springy and uncomfortable

Partner

10/10

Exceptional

06 Sep 2025

Eleanor

Everything, including the breakfast, was wonderful. My only suggestion is to amend the hotel name listing. We walked in circles looking for “San Marco Palace” but the sign outside says “Hotel Royal San Marco”

Leisure Partner

6/10

Pleasant

27 Aug 2025

Ramon

property looks old and needs refurbishment in some areas

Leisure Family

2/10

Poor

01 Aug 2025

Verified traveler

Very bad experience.

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Leticia

It’s not a king size bed it is actually two bed together. I did NOT like that.

Leisure

10/10

Exceptional

24 Jul 2025

Juan

Old property, but very good condition

Leisure Family

10/10

Exceptional

23 Jul 2025

Verified traveler

The hotel was beautiful. Our room looked out over a canal. The staff were very friendly and helpful. The breakfast included was over the top!

10/10

Exceptional

09 Jul 2025

Meghan

The apartment I stayed in was very large. It has a rustic feel with older decor / furniture as described. The breakfast was included and had good selection but was very busy in the mornings. The location was great very close to all the tourist attractions and not too far to walk from the boat with suitcases.

Leisure Family

8/10

Excellent

08 Jul 2025

Karen Sue

Spacious, clean, great breakfasts.
Front desk staff ver helpful with transportation information and coordination.

6/10

Pleasant

26 Jun 2025

Jennifer

Staff were wonderful accessibility not great

Leisure Partner

6/10

Pleasant

23 Jun 2025

Shannon

Not a bad stay

The hotel staff were very friendly and it c9mes with breakfast. The room was tiny, the bed was small and very low to the frou d and had lots of springs. The show was so tiny you cant even move. O er all it was clean and in a good location near everything. We would stay there again.

Partner

10/10

Exceptional

16 Jun 2025

Carlann

Staff are friendly and very helpful. Room was large, clean and comfortable. It has an elevator. Excellent breakfast included.

Leisure Friends

10/10

Exceptional

08 Jun 2025

Anthony

Stayed here for 3 days for wedding anniversary as we got married around the corner 18 years ago. Read the reviews but didn’t take much notice which was a good job as I’m sure they must have stayed somewhere else ! Venice is obviously not a new place so any establishments are going to have character, this hotel has plenty of this. The property is very close to St Marks Square which we arrived at on a vapperoto from the airport being the best way, short walk across the square to he hotel which is quite hidden but easily found. Entrance around the corner from the canal and quite opulent with friendly welcoming staff who speak many languages. Quickly shown up to the room in the lift while staff went by stairs to be first, facilities explained and shown around the apartment. All ares immaculate and clean in keeping with the age of the building, cosy and good lighting if needed. Mini bar if required with fridge and safe in the room. Comfortable beds and great bathroom with plenty of complimentary washing bits. Breakfast is served in the breakfast room which has many entrances and open from 7.00 till 10.00 can be busy but always plenty of space for us. Good choice of continental and bacon and eggs with 2 great coffee and juice machines. All staff were friendly and polite always happy to have a chat about any issues. Wonderful place to stay and also have their own restaurant and bar right next to the canal. Cannot recommend this establishment enough super stay !!!!

Partner

10/10

Exceptional

03 Jun 2025

Deborah

Our suite was amazing. I couldn't believe how big it was. The balcony also was huge. The furnishings were not as impressive as the space, but still nicely done and very comfortable. The bathroom also was wonderful with adequate hot water and good water pressure (although I must add that hot water did not work for one evening, but a quick call to the receptionist took care of the problem). Then there was the breakfast buffett, which was plentiful and yummy. I can't say enough good things about this hotel. The location was fantastic. Right in the middle of everything and a 5 minute walk from St. Mark's Cathedral. Wonderful restaurants are right outside the hotel door, and lots of great shopping as well. What a find. We'll definitely be back.

Leisure Family

10/10

Exceptional

02 Jun 2025

Jeffrey

Stay was great people were great.
Breakfast was great.

Friends_and_family Family

10/10

Exceptional

18 May 2025

Richard

The rooms and furniture were decades, old; but the bathrooms were completely up-to-date. Desk staff is excellent. Incredibly close to Saint Marks Plaza. Good breakfast

Leisure Partner

10/10

Exceptional

14 May 2025

The rooms were huge, like apartments with beautiful Venetian furniture.
The beds were large enough (Queen plus) and the shower worked well

Leisure Friends

10/10

Exceptional

11 May 2025

Deborah

Loved Venice! This hotel is incredible. Rooms were huge! We booked a junior suite. Ours had a sitting room, kitchenette, bedroom and large bathroom. The breakfast that was included was wonderful. Staff were great. Venice is very walkable. We were closest to San Marco Square. Tons of shopping and restaurants. Close to everything!

Leisure Friends

8/10

Excellent

26 Apr 2025

Matthew

Venice is my favorite city in the world! The location of this property can't be beaten. You could literally hit a golf ball to Piazza San Marco! The property itself; however, is actually kinda weird. When we checked in, the front desk lady walked us to our room. By leading us up some stairs, down a hallway, then up some more stairs, the down another hallway, then down some stairs, then through a door, out onto the sidewalk/street, down the sidewalk/street, to and through another door, then up some more stairs, and finally to our room. Thankfully, they had a bell hop carry our luggage for us. The room itself was actually the most spacious of all of our rooms in Italy (there were 5 rooms, in 5 different cities, in total). It was a suite with plenty of room to stretch out. A VERY nice amenity, particularly when compared to the closet-sized room we had in Rome. However, there were little touches that weren't exactly 5 star worthy. For example, the bathroom sink would drain. The release lever did nothing. Water containing shaving cream and bits of my former beard sat in the sink until we finally figured out how to reach below the sink, behind the pipe, and manually release the water in the sink. A simple repair they need to make. Stuff like that. But, all in all, I give it a thumbs up based on fantastic location and spacious room.

10/10

Exceptional

24 Apr 2025

Carter

Great location very close to San Marco square and several restaurants and shopping nearby. Very accommodating and they even set us up with a water taxi to the airport. Overall a very enjoyable stay that allowed us to get a good taste of Venice and it’s culture.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Catherine

The staff was very friendly, The propertyoffers a very good breakfast in the morning . Location is prime it is right behind san marco square

Leisure Friends

10/10

Exceptional

17 Mar 2025

Nancy

The room was spacious. Very clean. It’s a minute from Saint Mark Square. Very convenient.

10/10

Exceptional

10 Mar 2025

Karina

Thank you very much for making our stay in Venice unforgettable experience . The staff was great. Special thank's to Lilian from breakfast room. Would like to stay in your hotel in the future.

Leisure Friends

8/10

Excellent

30 Dec 2024

Richard

Great location to explore Venice

Right near St Marks square. Very helpful staff and appreciated the free tour to the Murano glass factory. Yummy breakfast too.

Friends_and_family Family

6/10

Pleasant

15 Oct 2024

Peggy

Check in was quick & painless once we found the desk. Although we booked San Marco Palace, check in was at Royal San Marco around the corner, which wouldn't have been so bad if we didn't have to drag bags over bridges and steps. Although we were early, they kindly stored our bags until our room was ready. I confirmed before booking that the hotel had a lift. However, our room was a walk down the hall, outside, through a keyed external door, up a flight of stairs, 1 floor in a lift, down a long hallway, more stairs, another lift, through another door to outside, walk a few doors outside, into another keyed door, up another flight of stairs to a lift, down a hallway to our room door. Inside the room door, another half flight of stairs down to access the apartment. If our 83 year old mother wasn't with us, it would have been less of an issue but beware, the family suites are nowhere near the lobby or breakfast room. Good: location, spacious apartment, 2bedroom, 2bath, large living room, small kitchen and looked to have been lovely in its day. Bad: Furniture is old and worn, mattresses are thin, worn and uncomfortable. Pillows are flat and only 1 per person provided. Kitchen had only bottles of water in fridge&disposable plastic cups. No cutlery, glasses, plates...nothing. We requested extra pillows & finally tracked down the maid on day 2 & asked her directly. An electric outlet in the master bedroom was falling out of the wall and unsafe. No water taxi access-dragged bags thru

Leisure Family

8/10

Excellent

09 Oct 2024

Maria

Location is amazing. Wish the main entrance did not require going through stairs with lugggages, it is very challenging!

Leisure Family

10/10

Exceptional

07 Oct 2024

Andrea

We had a lot of space with two rooms in this appartement.

2/10

Poor

01 Oct 2024

Peter

There was nothing to like about the Sam Marco. Staff was rude and uninviting our room needed a major facelift. Bed and pillows were disgusting.
Would not recommend this hotel.

10/10

Exceptional

27 Sep 2024

Yoshitaka

Everything is perfect. I love love San Marco Palace!

Partner

10/10

Exceptional

19 Sep 2024

Larry

Outstanding location!

Leisure Friends

8/10

Excellent

10 Sep 2024

marla

Location is perfect! Close to the square and attractions/shops. Hotel was run down, not very comfortable but clean.

Leisure Family

6/10

Pleasant

07 Sep 2024

Amanda

We chose this hotel for the location, large living space, and that it had a kitchenette. The decor of our rooms were lovely and we even had a veranda. The daily room housekeeping was good too. The kitchenette came with a sink, cooking hob, fridge, microwave and lots of cupboards. But (there is a big but!), NO utensils, mugs, plates, pots, or kettle, making the kitchenette pointless. We asked for a kettle, and all we received was a lidless teapot!!! I would suggest that anyone going here should take a few of your own utensils. On arrival the fridge contained 6 bottles of water. There was no information to say that the fridge was actually a minibar and it’s contents had to be paid for. Other hotels provide water, tea and coffee for free.
When we arrived at the hotel we were escorted quite a distance away from the hotel to another building which made us feel quite detached from a hotel experience. Breakfast was situated by the main hotel, so we had to walk a distance to get to this every day.
The room didn’t contain any information about hotel amenities (room service, concierge services, minibar pricing, safety information, local amenities/attractions).
To sum up, the location couldn’t be better, but the hotel needs to provide what it is claiming to have. I wouldn’t rate it as four star either. More like a three star from what it actually provides.

Leisure Partner

4/10

Poor

06 Sep 2024

Zach

Meh…..Much better options in Venice.

First. I travel for a living. I have been to 85 countries.

When we arrived late, they did not help us with luggage. I was traveling with a woman who needed help. They said they had four hotels and walked us in the dark up stairs and down stairs, through hallways and alleys expecting us to remember the way. No map to help us find the way. Gave us 3 physical keys attached to a heavy key ring, with three keys and only one of the keys opened any door.

Pillows were super flat, when I called to get extra pillows they made us feel like we were burdening them.

Breakfast was from 7-11. As soon as it hit 11 they kicked us out

The photos on the site are deceiving, it looks amazing in photos. Walls are all scuffed up. The claim to have great views of St Marks Square. Our view was an old man in his whitey tighties.

I could say more but, I’m exhausted from the experience.

Side note this isn’t my first time to Venice, but my last this hotel.

The best part was it was spacious and quiet stay.

Partner

10/10

Exceptional

06 Sep 2024

Susan

This property is in the heart of Venice, walkable to many sites. The room was a bit shabby. New couch and rug would help while still maintaining the old Venice atmosphere. The breakfast was outstanding and the staff were excellent. Transportation to and from Venice is extremely pricy and this is not the fault of the hotel. The staff always steered us to reasonable choices.

10/10

Exceptional

29 Aug 2024

Les

As close to St Marks square as you could stay. We stayed in a reasonably priced suite which was perfecto! Breakfast was fantastic. Location was a 30 second walk from the apartments. Great aircon was needed in the 35 degree heat and it was great. The only thing that was lacking was a kettle, however due to the fire risk I believe they're not supplied routinely.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Dianna

Spacious Lovely clean property. Ample breakfast well worth the price. Wonderful helpful reception staff.

Leisure Family

10/10

Exceptional

26 Aug 2024

Lilly

Exceptional location, excellent custom service, room cleanses and breakfast. Highly recommend !

Leisure Family

10/10

Exceptional

21 Aug 2024

Valerie

Beautiful junior suite! Loved it!

8/10

Excellent

16 Aug 2024

Srirupa

Stayed for 3 nights. The location is amazing and within walking distance to everything. Breakfast was OK.

Leisure Partner

10/10

Exceptional

26 Jul 2024

Jacqueline Annette

I would definitely stay here again next time I'm in Venice. It's central, the rooms are clean and the hotel team are helpful and friendly. There is a small shop nearby for essentials, water etc.

Leisure Friends

8/10

Excellent

23 Jul 2024

sharon

Great location, close to San Marco Square, historical buildings and water transportation, good local restaurants. Staff were very helpful, breakfasts were good.

Leisure Friends

8/10

Excellent

17 Jul 2024

Ubaldo

Good centric clean place

Leisure Family

10/10

Exceptional

10 Jul 2024

Mary

Great location! The property has an old world feel that is lovely. If you are expecting American comfort/luxury this is not for you. Tha hotel is old and our room was spacious and clean and the AC was just what we needed. The breakfast was so much more that we expected. We would come again

Leisure Family

6/10

Pleasant

07 Jul 2024

Jeffrey

Very pleasant hotel , good location , very pleasant room but not as shown when booked
Tea / coffee making facilities should be standard along with an ironing board
Good standard of cleanliness. pleasant staff .
Very good breakfast
A few simple things need introducing
Will return to Venice but wouldn’t stay here again

Leisure Partner

10/10

Exceptional

17 Jun 2024

Manuel

Great place will be back again

Leisure Family

10/10

Exceptional

15 Jun 2024

Leah

Location is perfect. Friendly staff. Rooms are spacious. Breakfast was OK.

Partner

10/10

Exceptional

14 Jun 2024

Heather

The location was ideal for our trip, close to everything. The property was great and the staff were nice and helpful.

Leisure Partner

10/10

Exceptional

14 Jun 2024

Suresh

Breakfast was very good. Bedding was comfortable for a group of 4 people.

Leisure Family

10/10

Exceptional

14 Jun 2024

Bei-Tseng

Great location, right next to San Marco square. There is a grocery store next door with great prices. Stroll the square after dark and get back to room in one minute. One useful tip, you don’t have to take the water bus number 2 to Realto off the train as most people do. Take any water bus to San Zaccaria and avoid the long wait. It is also an easier walk with luggage.

Business Partner

10/10

Exceptional

12 Jun 2024

Mallinath

It’s super comfortable hotel.

Family

10/10

Exceptional

11 Jun 2024

Diana

It was conveniently located and included breakfast in one of two restaurants in/adjacent to the property. Our room was spacious and included a separate bedroom and den/sitting room with a kitchenette. Staff were courteous and helpful, and the price was reasonable.

Leisure Family

4/10

Poor

05 Jun 2024

Asif

Air conditioner didn't work. They supplied us with a portable air conditioner which could only cover living are and not the bedroom. They just said that they were fully booked and couldn't give us another room. Even though it stated on Expedia that we had to pay at the property, we were forced to pay 10 days in advance to hold the room. Sorry... Wouldn't recommend it.

Leisure Family

4/10

Poor

27 May 2024

Andrew

Horrible bed comfort. Great location.

Old outdated rooms even for Europe. Bed was terribly uncomfortable and the rooms could certainly use some updating. Location was great. That’s the only reason it got more than a one star rating.

Partner

8/10

Excellent

23 May 2024

Malcolm

Room 522 a suite with balcony spacious perfect for our base to explore Venice and surrounding areas
24 hour reception
Friendly staff
Good choice of breakfast
Would definitely stay again fantastic location

Leisure

10/10

Exceptional

16 May 2024

Diane

Great stay in Venice

Luxurious hotel in the heart of Venice. Service was exceptional as was the daily hot breakfast included in price. Also the boat trip to Murano island was an added surprise included in the price. We stayed 4 days.

Friends_and_family Friends

8/10

Excellent

07 May 2024

DARSHAN

in room water / tea / coffee not available ...

Leisure Family

8/10

Excellent

29 Apr 2024

Nigel

The staff were very accommodating and helpful.
The room was comfortable even more so once we worked the central heating out.
Breakfast selection was very good although the \"hot\" food was barely warm and consisted only of scrambled egg and small pieces of bacon.

Leisure Partner

10/10

Exceptional

25 Apr 2024

Keith

San Marco Palace

Extremely good location, 50m from St Marks Square. Very friendly and helpful staff.

Friends_and_family Friends

6/10

Pleasant

22 Apr 2024

Steve

Heat was switched off for the season and it was cold in our room. Uncomfortably cold. Desk staff was just Ok and helped with a water taxi to airport which worked out fine for $140 euros cash. Breakfast was adequate but nothing special. The best was that the hotel provided a free water taxi excursion to Morano for a glass blowing tour. Sales opportunity at the end of course as nothing is “free”. No pressure to buy but strongly encouraged. Over priced compared to shops near the square.

Leisure Partner

6/10

Pleasant

17 Apr 2024

Azita

In general the staff aren’t that friendly. Water was cold. You don’t get a welcome feeling from the staff.

Leisure Friends

8/10

Excellent

11 Apr 2024

Peter Samuel

Great place to stay within touching distance of St Marks Square - wouldn't recommend in the hotter months however as AC is completely useless/broken. Also had small leaks in the bathroom throughout our stay however the location is amazing and outweighs these problems!!

Leisure Partner

8/10

Excellent

10 Apr 2024

Debbie

The staff was wonderful. The location is amazing with only one small bridge to cross with luggage off St Marks Square. The restaurants in the area were fantastic. Found 4 we loved within a five minute walk. ( there is no restaurant at the hotel and the kitchenette advertised does not exist. The burners on counter disconnected and no plates, glassware, Silver or pots and pans in unit). The breakfast room was nice (was the old on-site restaurant) which no longer operates. The hotel was great in helping arrange porter help to aid arrival and departure with luggage- just call them directly.

Leisure Partner

10/10

Exceptional

04 Apr 2024

Brian

The location was perfect and even though the rates were quite affordable, it felt like a luxury room. Loved it.

Leisure Family

10/10

Exceptional

19 Mar 2024

todd

What an amazing staff. Rooms were beautiful. Staff was so helpful and polite. I’ve stayed in other areas but this was the best. Took my 85 year old mom, and she was able to get around well. Close to so much dining, coffee, shopping. Easy to get to water taxis. Definitely a great hotel to stay at.

Leisure

10/10

Exceptional

01 Mar 2024

Aubrey

Very close to city center, very very nice hotel. Excellent service overall.

Leisure Family

10/10

Exceptional

26 Feb 2024

Nelson

We love the hotel and the staff was super friendly, they give us a free ride to mirando by a private boat, was amazing. The breakfast at the hotel was super delicious. All you can eat for a super cheap price but the ingredients was super good. Thanks for having us. We hope to come back soon.

Leisure Family

10/10

Exceptional

17 Feb 2024

milka

Excellent service! Delicious Breakfast!!
The best coffee! Few steps from Plaza San Marco. I can't be more satisfied with my stay!
We went on Carnaval week and Valentines day for my anniversary ❤️ and we love it

Leisure Partner

10/10

Exceptional

12 Feb 2024

Emma

My only cautionary feedback is that It's a historic higgledy piggledy building and not ideal for Customers with mobility issues even though there are lifts. Otherwise it has the best location, a great breakfast, and comfortable rooms.

Leisure Friends

8/10

Excellent

12 Jan 2024

Robert

Its official name is Hotel Royal San Marco. Don’t map to San Marco Palace. It’s a great location with balconies overlooking a canal. Grocery next store, and 2 minute walk to St Mark Square. Very comfortable room, but beds are very firm. Only one bathroom, which was tough on American family of four.
Staff were very helpful. Breakfast Club runs until 11am, and has eggs, bacon, cold cuts, cereal, rolls, pastries and fruit with large selection of coffees, teas and juices. We didn’t realize, but with our reservation came a free tour to Murano Island.
Check out at 11, but free bag storage allowed us to do more sightseeing, and take 10 min walk to Rialto Bridge. Really 4.5 out of 5 because of firm beds. Everything else was great, and super deal for the price!

Leisure Family

10/10

Exceptional

02 Dec 2023

Yudelkis

Excellent experience and I will recommend...
Professional staff.
Cleaning Excellent.

Leisure Friends

8/10

Excellent

23 Nov 2023

Elliot

Overall, this is a very nice property and perfect for a couple or a family of three or four. It's in a fantastic location connected directly to St. Mark's Square, a short walk from several \"water bus\" lines, plenty of shopping and dining options.

We stayed in a Junior Suite, which was nice and even had a kitchenette, but there were really few amenities, and the shower was strangely designed even for Europe.

Nonetheless, the staff were friendly, the breakfast was good, and we would certainly stay there again

Leisure Partner

10/10

Exceptional

18 Nov 2023

joyce

I liked I was so near san marco square

Leisure Friends

10/10

Exceptional

10 Nov 2023

Francis David

Great location to shops and restaurants and just a short walk across the square from san Marco water bus.

Leisure Partner

10/10

Exceptional

28 Oct 2023

Mary

Enjoyable hotel

Our suite was very comfortable. It overlooked a side canal and was steps from St. Mark’s Piazza. The staff was friendly and knowledgeable. Would recommend for a nice stay in Venice.

Friends_and_family Family

10/10

Exceptional

10 Oct 2023

Nadeen

Very close to Piazza San Marco. Walkable from the water taxi drop off. However, street names and numbers are confusing so it took a couple asks to find it.
The staff was friendly. The room was huge and clean.
A great area.

Leisure Partner

10/10

Exceptional

02 Oct 2023

Carlo

Excellent location just steps from Piazza San Marco. We got a suite room, very spacious and very quiet. Staff very helpful and kind. A special mention to the ladies who were taking care of the breakfast room. Extremely kind and pleasant to deal with and the buffet was great.

Leisure Partner

10/10

Exceptional

27 Sep 2023

Elaine

Friendly and great location!

Leisure Partner

8/10

Excellent

23 Aug 2023

Abdulrahman

Good surface room , furniture is outdated.espicially the carpet very very old .

Leisure Family_with_children

10/10

Exceptional

20 Aug 2023

martin

Great hotel, wonderful location

Leisure Partner

6/10

Pleasant

02 Aug 2023

Anita

Don't expect a comfortable stay!

The location of the hotel is hidden and its because the actual name is different - no communication of this was provided and it was a nightmare to \"find\" the hotel while you're hauling your luggages. Bed was uncomfortable but the bad part is you only get one pillow and it the very flat and worn-out pillow!
Lastly, after having travelled about 5 other cities in Italy it was very shocking to find a not so friendly front office. You can say Ciao and Buongiorno all you want but they're \"too busy\" to ever respond. Even though the hotel was beautiful and clean, I am not staying here next time.

Friends_and_family Family

10/10

Exceptional

24 Jul 2023

Robert

Great location

Leisure Family

10/10

Exceptional

20 Jul 2023

Mark

Great Hotel and nice rooms.
Next to San Marco Square

10/10

Exceptional

08 Jul 2023

Gandhi

The Location is 1 block away from St Mark’s Square. There is a Supermarket next door. We stayed in a suite (1 bedroom apartment). The bed/mattras is a bit dated but enough for 3 of us (slim body).

1 queen size in the bedroom
Convert the sofa into a bed (add on Mattrass)
1 additional Bed

Bathroom is good

Leisure Family

2/10

Poor

07 Jul 2023

Robert

While I never really stayed at this hotel due to a booking error that I attempted to correct within an hour of the booking. How Expedia Handed the event was less than professional. Even though the hotel was willing to make things right expedia miss worded the communication and the correction never happened. So I paid full price for a Hotel I never stayed in. I asked maybe if I could reimbursed some Expdia Travel Dollars but they said NO. Never the less I have re-booked this hotel for July and hope to have a positive review of the hotel forth coming.

8/10

Excellent

13 Jun 2023

Timothy

This property is a bit tired. But the rooms are big with a living room and table and chairs. Although the light for the table didn’t work. It was located in a good takeoff point. We got a free trip to Marino and enjoyed seeing the glass blowing. It was quiet at night. The bathroom was large and modern enough. The bed was very firm.

Leisure Partner

8/10

Excellent

30 May 2023

Nicholas

Room was very nice. Staff was very helpful. Breakfast was good.

Leisure Family

10/10

Exceptional

27 May 2023

Louis

We will be back, it was ideal for us.