SureStay by Best Western Irving Grapevine DFW

United States , Dallas - TX
IRVING, 4325 West John Carpenter
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75 reviews shown

6/10

Pleasant

19 Apr 2026

Linda

Airport shuttle was helpful but you wait at the airport a long time depending on where in the route they are -but they communicated well and ride back to airport was excellent.
The room was basic and small but provided what was needed for a one night stay. Breakfast was very limited continental as advertised. Sound proofing in hotel next to airport and freeway was excellent. Very quiet in room. Gym provided decent work out.

Partner

10/10

Exceptional

12 Apr 2026

Darlene

I liked this hotel because just walking into the lobby was like entering a 5 Star hotel because it's very clean, well lit, modern, and pretty too! The area is safe to walk to the area stores and restaurants too.

The front desk was clerk was nice my entire visit! There was an real life human on a virtual TV screen assisting people too when needed. My room was so pretty, clean, and modernized. My bed, sheets, and pillows were clean and very comfortable too! The room has an iron/ironing board and hangers too. The AC unit worked just fine and got cold. The tub and sink water got hot and the microwave oven and refrigerator worked just fine too. The TV only showed MTV because the remote needs new batteries, I guess. I loved the touch mirror with different light settings! I didn't eat breakfast at this hotel. I walked over to Dennys to eat Breakfast instead.

The hotel shuttle driver was on time picking me up from the airport to take me to the hotel and also dropping me off at the airport to catch my flight too. I was sure to tip the drivers. I would gladly stay here again because I enjoyed my stay.

Self

2/10

Poor

05 Apr 2026

dikeviah

pet friendly , room is clean sheets jus was dirty , bathroom curtains were filthy & no couch in room & bed was not queen size

Partner

4/10

Poor

02 Apr 2026

Pranav

Staff was friendly but hotel room was very old

10/10

Exceptional

27 Mar 2026

Kristina

Yes really easy

6/10

Pleasant

26 Mar 2026

Alfonso

Room too small for 2 queen beds, bath tub had peeled paint, bathroom ceiling looked unfinished and the a/C's electrical cord is a tripping hazard. Breakfast was just toast and cereal

Family

6/10

Pleasant

24 Mar 2026

Alex

Shuttle is soooooo bad. Other than that fine stay. Got the job done for a quick sleep for layover. But I repeat BAD SHUTTLE

2/10

Poor

21 Mar 2026

Ahmed

Dirty towels, rooms smell funny, no shower curtains, inoperative elevators

Self

10/10

Exceptional

13 Mar 2026

Richlue

Everything was great

Self

8/10

Excellent

12 Mar 2026

Gulmira

We visited from Houston during Spring break for one night. The room was clean, no bed bugs 😁, the stuff at check was very friendly. Unfortunately, i don't remember her name. We checked in at March

6/10

Pleasant

08 Mar 2026

Marie Louchelle

The staff were nice, they have breakfast but it’s not that great. They only served oatmeal, muffins and coffee. Some hotels offer eggs/sausages or even pancakes. The queen bed was also small, it looked like a double. There was also hair on top of the bedsheet when we first got there and a brown stain on the side of the bed. Most likely won’t stay here again. If you’re on a budget then this place is good enough.

Family_with_children

4/10

Poor

06 Mar 2026

Robin

The only thing really nice about this place was the guy that worked at the front desk. He was very nice, polite and helpful. Robin started with the shuttle from the airport. I called seven times while I waited over two hours for Forum to show up. I was ready and waiting a little after 11 PM and didn’t end up getting picked up until after 1 AM. On the ride to the hotel he stopped at another hotel got out of the vehicle and handed my bag to a gentleman. As he was walking away with my bag, I had to yell at the driver, but that was my bag and to stop and go back and get it. The hotel itself was OK. Although the elevator did not work. So climbing three flights of stairs with luggage was not fun. The room was as clean as it could possibly be although the carpet is very old and nasty. It did look like that housekeeping had done a good job.

Self

2/10

Poor

05 Mar 2026

Mary

Roaches in the room and no breakfast despite the hotel advertising it.

The room looked recently updated, but the clothing rack fell off the wall and both the TV and coffee maker didn’t work. I have photos documenting these issues. I hope management will address these problems and consider a refund given the condition of the room and the missing advertised amenity.

Self

6/10

Pleasant

02 Mar 2026

Michael

There was hair on the towels and the phone didn't work.

Friends

10/10

Exceptional

25 Feb 2026

Macy

Nice, clean and quiet stay

6/10

Pleasant

25 Feb 2026

Monique A

loud air conditioner and poor continental breakfast. Room was clean

8/10

Excellent

20 Feb 2026

Glenn

Shower in room 307 needs serious work and please get real creamer. Otherwise, great stay for the price.

Self

6/10

Pleasant

10 Feb 2026

.Rhanyce

Very nice rooms, nice staff, neighors were kind of over collapsed, waited some days for my deposit to ho to my same card but i would reccomend

10/10

Exceptional

02 Feb 2026

Jason

For a low priced motel by the airport, this place was a delightful surprise. Very high tech. Maybe I'm getting old or am just from the sticks, but it felt like I was in the future.

Business_and_leisure Friends

8/10

Excellent

01 Feb 2026

Jaime Rafael Valdes

El personal amable, el desayuno continental normal. La habitación limpia al llegar, pero no hicieron limpieza los días que estuve

Self

6/10

Pleasant

29 Jan 2026

Michelle

The place is ok I would not stay there again.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Alberto

Clean room

Leisure Family

4/10

Poor

25 Jan 2026

Sharon

The airport shuttle was cancelled because of weather …there was no written statement saying that the shuttle will only be available, weather permitting…we booked this hotel because of the airport shuttle and could not cancel because we booked through orbitz…as a result we had to pay $80 for an uber ride to and from the airport and hotel…I believe that the amenities of the hotel should state that the shuttle is available only when weather permitting. Besides this problem, the hotel room was cold…the heater could not warm up the room and the bed only had one very thin cotton waffle weave blanket on it… had to sleep with wool socks leggings and a sweatshirt to stay warm. There was nothing to place your luggage on to get it off the floor so I was very concerned about bedbugs. The breakfast was very meager also and in a cold room which the front desk said they didn’t have a heater for even though I saw a thermostat on the wall. Do not recommend.

2/10

Poor

21 Jan 2026

Lillie

January 20 at 5 AM we lost hot water and didn’t have water the remaining of the night went to the front office receptionist. Got switched rooms and still no hot water apparently we were the only ones complaining. The front counter lady was very rude. We called several times. She didn’t answer as well as hanging up in our face without answering the phone, she didn’t wanna let us speak to a manager. She didn’t wanna comp a free night of a room. She didn’t wanna give me a refund That was the worst day possible to not have hot water all day and not able to take a bath other than that, it’s quiet not a whole lot of movement or action going on over there they could use better beds. They could use better faucets they can use better sealant For the doors and windows for the heat to stay in. 1.3

Business_and_leisure Partner

8/10

Excellent

17 Jan 2026

Tatyana

Pretty good!

Family

6/10

Pleasant

17 Jan 2026

Sergio

They should not say they include breakfast, there is no food at all.
They have only snacks, juice and coffee

10/10

Exceptional

07 Jan 2026

Macy

Always clean and quiet

8/10

Excellent

17 Dec 2025

Diana

They are remodeling the property. It was clean. It has a virtual check in. Parking was goid. Overall it was a good experience.

Leisure Self

6/10

Pleasant

17 Dec 2025

Charlie

The building was under construction and the noise was unbearable. I called to see what was the breakfast and they just had bread!

Leisure Family

10/10

Exceptional

15 Dec 2025

Macy

Quiet, clean and helpful staff :-)

Self

4/10

Poor

21 Nov 2025

Willie

The room was clean and the front desk clerk was ok. My stay per se wasn’t unpleasant but leaving to hotel to get to my plane was a nightmare. I was on the shuttle first and the driver went to three other hotels after and picked up some other passengers to take them to the airport as well needless to say those passengers were able to make their flights I’m sure because he dropped them off at their thermals first. While I had to ask him to just let me off at a random terminal because by that time my flight was boarding and I need to just distance myself so I could calm down and book another flight

Leisure Partner

10/10

Exceptional

21 Nov 2025

Maria

Airport shuttle was convenient and ran often so not hard to get. Woman running check in was a saint, she was inundated because of airline cancellations and she was a pro!

Leisure Friends

10/10

Exceptional

21 Nov 2025

Shannon

Nice room, wish there wasnt carpet. Nice staff, easy check in

Partner

8/10

Excellent

18 Nov 2025

David

The staff were friendly, the room clean and quiet. My only complaint was a lack of breakfast choices. They need to add eggs and sausage or something.

Business

4/10

Poor

17 Nov 2025

Isabella Evelyn

The room was lackluster. Had more of a motel feel than hotel. Walls were thin, could hear the TV from the adjoining room all day and night along with the myriad children they had in there awake at all hours. Bathroom did not dry quickly, could do with a fan. Room felt cramped for two people but you get what you pay for I suppose. Air conditioner had bugs in it. Smells from adjoining room also permeated the walls and door. The staff were courteous at the very least.

Business_and_leisure Family

10/10

Exceptional

10 Nov 2025

Usmangani

Yes

Leisure Family

6/10

Pleasant

09 Nov 2025

Iris

Yes it was

Friends_and_family Friends

4/10

Poor

05 Nov 2025

Alexa

10/10

Exceptional

05 Nov 2025

kenyetta

Great everything

2/10

Poor

01 Nov 2025

Sumit

Hairs all over the blankets , no carts 0 star will never come here again , they lie to u about everything spend 30 or 40 bucks more , then some with quality , broken bed make my back hurt ; breakfast , is joke , nothing to eat , never again at this place , I have video of all hairs on towels and blanket

2/10

Poor

31 Oct 2025

Isai

DO NOT STAY HERE. Horrible. Roaches everywhere and dirty bed sheets. When brought up about any issues there was no accommodation or accountability. Finally when we let them know about the roaches they changed our room but they were not apologetic and took forever for check in and out. Also when asked to speak to the manager they are “never” there till 3am-6am. Would NOT RECOMMEND.

Leisure Partner

4/10

Poor

27 Oct 2025

Rebecca

I stayed here for a work trip and unfortunately the experience was disappointing.

The check-in process relied on a virtual kiosk, which ended up taking longer than waiting for a staff member. I was also asked to sign a document agreeing to a $25 damage fee and was informed of a pending authorization on my card, but the front desk could not provide any record of that charge when I asked. After finishing the kiosk check-in, my room key did not work and I had to return to the desk to have it reprogrammed. The same issue happened again the next day, which was frustrating after a long day of work.

Cleanliness did not meet expectations. The business center area felt cluttered and not well maintained. Upon arrival, there were numerous mattresses stacked outside the building, which did not leave a great first impression. The overall condition of the property could benefit from much better upkeep.

The complimentary breakfast was very limited: basic toast, packets of oatmeal and cereal, Yoplait yogurt, oranges, and coffee/tea. It was enough to technically qualify as breakfast, but lacked quality and variety. I was hoping for something more substantial, especially for guests traveling for work.

Although the shuttle was punctual, the vehicle was not clean and the ride felt rough. I tried to avoid touching surfaces inside the shuttle because of how unclean it appeared.

The location was convenient for my travel needs, but the cleanliness was horrid and staff was lazy.

Business Self

10/10

Exceptional

26 Oct 2025

ANA

Great place to stay and rest ! Staff was very courteous and understanding!

Leisure Partner

8/10

Excellent

26 Oct 2025

Juan

There is a shuttle, but i couldn't/didn't use it.
Nice people here

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Dan

The room itself isn't as big as the pics suggest, however it was sufficient for what we needed (cancelled DFW flight and a cheap enough room). The front desk was very cordial and helpful. Overall it's an older property with some updates to make you not look as close to the dated things around (random DirectTV box hanging on top of the tv, random missing tiles, etc). The biggest issue was the airport shuttle, while it was on time, the smell of gasoline on our clothes was so bad the front desk guy noticed it right away - I'm shocked that van passed inspections being that bad, and the guy driving (the evening/10p shuttle) was talking with an accent that no one in the whole van understood, then he got a little moody when we all had to keep asking him what he was saying.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

dechanna

Quiet

Business

2/10

Poor

17 Oct 2025

Ashley

Roches
Blood on sheets

8/10

Excellent

17 Oct 2025

Remington

Check in was through a machine so it took awhile but other than that it was a good stay. The room was clean and friendly staff. Unfortunately we left before the breakfast was served so we did not get a chance to try it.

Partner

2/10

Poor

16 Oct 2025

Michal

Employee repeatedly hung up on me intentionally and then muttered on one occasion, \"muther fer\"

Unprofessional behavior. No courtesy call despite the fact that i requested one, so i ended up missing my shuttle.

6/10

Pleasant

16 Oct 2025

Brent

That I could have my dog with loved that part but the in room toilet is very weak room was clean and good place to lay ur head and it was quiet but what didn't make sense was how the front desk clerk didn't know what a plunger was

Business_and_leisure Family_with_children

2/10

Poor

16 Oct 2025

Timothy

I had bug bites every time I slept. Toilet didn’t work. stains all over the carpet. The one packaged oatmeal I had was stale

Business Friends

10/10

Exceptional

15 Oct 2025

Jeremy

Great staff

2/10

Poor

15 Oct 2025

Daniel

Noisy, difficult to find parking as they charge travelers for parking spaces without booking rooms. They don't extend your stay unless they charge you a new deposit every time .

Leisure Partner

8/10

Excellent

13 Oct 2025

William

Nice place close to the airport.

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

John

Friendly service

8/10

Excellent

13 Oct 2025

James L Travis

The property was adequate for a few nights. It was noisy outside my room the first night. The breakfast is absolute bare bones basic, cereal n muffins. The parking lot also serves as a long term parking lot, so finding a spot on arrival was difficult. It is conveniently located near rental car return at DFW

Leisure Self

8/10

Excellent

13 Oct 2025

Jeffrey

Is what it is. Close to important places and clean

6/10

Pleasant

13 Oct 2025

Savannaha

I was not expecting a motel with exterior hallways and doors. The convenience of the airport isn’t enough to stay here again. Beds were sagging and room smelled.

Leisure Partner

10/10

Exceptional

12 Oct 2025

ERICA

Amazing place

Business

2/10

Poor

11 Oct 2025

STEPHEN

Lots of cobwebs mosquitoes in the room

Business Self

6/10

Pleasant

10 Oct 2025

Tahtyana

Room was clean stayed four nights and the maid service never came by and there was no breakfast just old muffins and fruit

Leisure Family_with_children

8/10

Excellent

05 Oct 2025

Tanya

Room was clean and good for 4 people to stay in one room

Friends_and_family Family

2/10

Poor

03 Oct 2025

Fonda

Ants were in my bed 😡

Business

8/10

Excellent

03 Oct 2025

Troy

I loved almost everything about this property. The location convenient to the airport, the well-appointed room, and the free shuttle to and from the airport. They also offered very reasonable long-term parking while I was away. My only issue was that the literature in my room advertised a free continental breakfast that started at 6:00 am, and I confirmed this time with the front desk, yet the employee who showed up at 6:15 didn’t seem to be aware of this, nor was she able to explain anything. She was only able to repeat,”seven o’clock,” over and over again. I ended up leaving without breakfast and had to buy some food on the road.

Leisure

6/10

Pleasant

28 Sep 2025

Fonda

Self

6/10

Pleasant

26 Sep 2025

vasuéla

One of the employees at check-in told us that breakfast was available until 9:30. To our surprise, when we arrived the next morning at 9:05, there was nothing left! A lady told us everything had already been cleared away, and when I went to ask at the front desk why there was no breakfast, the man firmly replied that it actually closed at 9:00. He didn’t make any effort to understand or offer a solution, even though the mistake clearly came from a member of their staff.

Leisure Friends

8/10

Excellent

25 Sep 2025

Karlos

Clean room and environment.

Business Family

10/10

Exceptional

24 Sep 2025

Maria

It was really clean and quiet.

Business Self

10/10

Exceptional

23 Sep 2025

Terrona

The rooms were always clean. The staff was nice except the lady on Sunday she was in her own world. Was trying to rebook our room and she wasn’t paying attention to what I was telling her because she was paying attention to what was going on around her. But the stay and everything was nice.

Leisure Family

10/10

Exceptional

21 Sep 2025

Terrona

Good

10/10

Exceptional

19 Sep 2025

Terrona

Clean nice rooms and very quite

Leisure Family

10/10

Exceptional

19 Sep 2025

Terrona

Everything is always clean and quite

Leisure

10/10

Exceptional

15 Sep 2025

Terrona

I loved the rooms the quiteness and the fact that they were so clean

Leisure Partner

2/10

Poor

14 Sep 2025

Whitney

Horrible janky hotel

Elevators and rooms filled with smoke, requested refund immediately after checking in. Was also charged three times for different amounts without explanation.

Friends_and_family Family

2/10

Poor

30 Aug 2025

Stephen

Bedbugs and what appeared to be pubic hair on/in the bed. Was moved to another room. Sticky floor/carpet and a noisy leaf blower outside my room, at 9AM. Not pleased, have requested a refund.

Business Self