Name: Hotel de Castiglione
Address: Rue du Faubourg Saint-Honoré, 38-40, Paris, 75008, FR

Hotel de Castiglione

Paris · France

Rue du Faubourg Saint-Honoré, 38-40View location

50 reviews shown

2/10

Poor

23 Jun 2026

elham

I genuinely cannot understand how this hotel has a 4-star rating. This was one of the worst hotel experiences I have ever had.
The entire property felt dirty and poorly maintained. There were fingerprints and marks everywhere, and the overall cleanliness was far below what anyone should expect from a hotel claiming to be 4-star. To make matters worse, the bathrooms on the first floor were absolutely disgusting, with urine all over the floor.
The staff were shockingly rude and unhelpful throughout my stay. When I arrived before my room was ready, I politely asked the receptionist where I could change clothes. His response was simply, “Go to the bathroom.” Considering the filthy state of the bathrooms, that was both insulting and unacceptable.
The lack of basic amenities was unbelievable. When I asked for a toothbrush and toothpaste at night, I was told to call back in the morning. How exactly am I supposed to brush my teeth that night? What kind of 4-star hotel cannot provide such basic necessities to its guests?
To top it all off, the toilet paper in our room had already been partially used when we checked in. It was clearly not a new roll, which raises serious concerns about hygiene standards and attention to detail.
This hotel is nowhere near 4-star quality. The poor cleanliness, terrible customer service, and lack of basic guest amenities made this stay extremely disappointing. I would not recommend this hotel to anyone and will certainly never return

Family_with_children

6/10

Pleasant

21 Jun 2026

Heather

Staff was wonderful, room was clean and came with balcony per booking. Check-in was not on time (after 3pm) which was a bummer after a long flight...they did store our bags for us so we could go but, it would have been nice to shower and clean up. Great location for people looking to shop at the expensive boutique but, 30-40 min walk to most locations (Concord was a close 15).

Family

10/10

Exceptional

16 May 2026

LINO

Staff was very professional, the room was very clean and very quiet

Family

4/10

Poor

13 May 2026

Michael

The location is superb but the hotel itself is horrible undated.

8/10

Excellent

06 Apr 2026

Matthew

Good location

2/10

Poor

22 Mar 2026

MARIAGABRIELA

The rom was Not Ready at 1

6/10

Pleasant

20 Mar 2026

Kirsty

Wifi was big problem and non of our guests could connect we were on a business trip so this was a challenge.
No room service or vending machines/snacks so if hungry you only have the breakfast option. Location fantastic as in walking distance from everything we needed. Staff 10/10 very friendly and helpful but hotel very basic with add ons

Business

10/10

Exceptional

21 Feb 2026

Karen

The staff were very welcoming and friendly. We got a free upgrade which made the stay extra special. It was also in a great location.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Lilit

I don’t like at all

Business_and_leisure Family

8/10

Excellent

18 Nov 2025

Andrew

Pos : Amazing view (room 714), excellent staff, large room, king bed,
Neg : only 2 coffee pods supplied, lack of draws for clothes, Tv remote activates both old TVs.
Sumerise: great staff, large room with views of the Eiffel Tower.

Leisure Partner

6/10

Pleasant

05 Nov 2025

Tatiana

The room was in ok condition and staff worked hard to make my stay comfortable. i was bothered by the construction noise at the next door building and mediocre hotel conditions i general.

Business_and_leisure Self

2/10

Poor

18 Oct 2025

Merci

Smells likew sewer!

Leisure Friends

10/10

Exceptional

21 Aug 2025

Julie

Property was clean and well taken care of. Had an Eiffel Tower view which was wonderful. Staff were kind and friendly. In a great area - lots of shopping nearby and able to walk to a lot of attractions.

Leisure Self

6/10

Pleasant

21 Aug 2025

Marylena

Odor

2/10

Poor

03 Aug 2025

abdallah

The hotel not clean and service is sucks

2/10

Poor

26 Jul 2025

Hisham

Unfriendly staff and noisy rooms - you can hear when other people talk and shower

2/10

Poor

21 Jul 2025

Kara

I booked a suite for our family of four, but they placed us in a tiny room with two twin beds. Our teenage son ended up on a poor-quality pull-out bed, and my daughter was essentially sleeping in the hallway on a cot.

All the staff kept saying it was \"management's fault,\" but they couldn't contact management. They provided us with incorrect names, and \"Fred\"—who was actually \"Hassein\"—was quite rude and refused to help us. He simply said no and that it happens.

We're from Canada, and we dislike complaining, but when you book and pay in advance, you expect to receive what you paid for. They repeatedly told us we could move to a better room the next day, so we packed everything up, only for them to deny us later and ask, \"Who told you that?\"

Eric, the so-called manager, refunded us for one night; however, we still had to pay the suite rate for the other two days.

It was a disappointing experience. I'm glad others found enjoyment here, but we will never return. Overall, it was mediocre and subpar.

Family

6/10

Pleasant

06 Jul 2025

TAM

The location was good and I loved having the little balcony to sit outside in the morning and drink coffee. The electricity was difficult to keep on. The whole room worked by inserting your room key in the keypad by the door. Sometimes it worked, sometimes it didn’t. Our last morning we just dressed and packed with no electricity. The staff was very friendly.

Family

6/10

Pleasant

02 Jul 2025

Norma Mayo

MY MONEY IS STOLEN

2 major facts. One, my $300 is stolen from my purse. Second, probably the same cleaning lady who stole my money, as we put do not disturb card on the door the day after of the event, we asked for a bottle of water, she said if you don’t have cleaning no water for you lol that’s so pity a hotel in such a luxury location, doesn’t hire the same quality staff.

Business

6/10

Pleasant

17 Jun 2025

Chenyang

Really poor condition hotel in the best area. It is very old. AC makes noise, TV is tiny furniture super old. I don’t think the hotel management cares about customer service coz they are in one of the best locations. What can I say.

Leisure Family

6/10

Pleasant

26 May 2025

jane

My room was ok, although a bit odd. A door opened into a small area with 2 more doors to 2 separate hotel rooms. This would be nice for families or friends traveling together. For a lone traveller, I felt excluded. For a surprise, i booked a premium effiel tower view room for my daughter and her spouse. She was surprised as was i. Although she had a limited view of the tower, the very small balcony had one chair and a small table. Not suitable for 2 people. The curtains had holes and brown stains. The bathroom had a glass partition that was unattached from tub and completely unsafe for getting in and out of shower. There were no safety bars. There were no pictures or anything else on the walls. It was very sparsely decorated.
My daughter brought to the attention of reception and they said they would try to move her the next day. When i checked with reception next day different young clerk advised nothing available. I said the
Room unsafe and they need to do something. this was not a premium room, nothing premium about it other than price, she advised i should NOT get hung up on words as its the view of the effiel tower that was premium not the room. I advised i paid for the description of premium effiel tower room! I found this clerk more argumentative then helpful although at the end of the conversation she did find a room with a view of a brick wall, noisy. Will not return or recommend this hotel, only because of the comments made and conditions of the rooms.

Leisure Family

4/10

Poor

16 May 2025

Joel

Unfortunately we did not have a good experience at this hotel and wished we had read some of the other reviews. Our group of 6 (3 room bookings) were separated as the hotel claimed there was an electrical fault and some of the rooms needed to be closed. 4 of us were moved to another hotel which was not as nice (smaller room, problem with door not opening, non-stop flushing toilet). We have since read other reviews and realised this is something this hotel regularly does when they 'overbook'. We met 2 families experiencing the same. We won't be staying here again.

Leisure Friends

6/10

Pleasant

13 May 2025

Khushdev

Never again Hotel Castiglione Paris

The hotel has an imposing outside picture on Hotels.com site but it is not like this at all! Rather quite indiscriminate, unimposing. The hotel boasts of a rooftop access with view of The Eiffel Tower. There is no roof top access! WE have been duped, having changed our original booking from another hotel to this one! Brings in doubt the screening of hotels at Hotels.com!

Friends_and_family Family

8/10

Excellent

06 May 2025

Shavane

Everything was good.
Would’ve preferred if the balcony was clean and tidy when we got there. Lots of cigarette butts were on the floor and it wasn’t welcoming.
Also under the bed needs a through clean.
Otherwise everything was great and we had a good time!
Staff was great and welcoming
Thank you!

Leisure Partner

10/10

Exceptional

29 Apr 2025

Emily

Great price for an amazing, central location. Good size room for 3 people and it had a terrace looking across the river to the eiffel tower.
Minor things: hair dryer wasnt working and there was scaffolding on the balcony, but since we only stayed one night it was not a big deal for us.

Leisure Friends

8/10

Excellent

17 Mar 2025

Stuart

A great 4 star hotel, I will stay again

10/10

Exceptional

05 Mar 2025

Jose

Good

Leisure Family

10/10

Exceptional

23 Oct 2024

Luis

Excellent experience overall

Leisure Partner

4/10

Poor

27 Jun 2026

Gregory

Hôtel bien situé ; chambre propre
Quand nous sommes arrivés la chambre que nous avions réservé ( suite Élysée) n’était pas disponible et on nous a mis sur une suite exclusive sans nous expliquer la différence, puis en nous disant que c’était pareil. Personnel avec très fort accent pas toujours très compréhensible
4 étoiles très largement surestimées
28€ le petit déjeuner très bruyant alors qu’on peut le prendre au crillon à 300m pour 35€

10/10

Exceptional

01 Jun 2026

Abiddin hakan

Temiz , lokasyon güzel , tavsiye edilir

Friends_and_family Family

10/10

Exceptional

04 May 2026

Per

10/10

Exceptional

10 Apr 2026

José Luis

Muy cómodo y cercano a todas las atracciones, compras

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

HYUNG SUK

Business

8/10

Excellent

23 Mar 2026

Salichon

Une prestation moyenne pour un hôtel 4 étoiles une fenêtre qui ne ferme pas malgré une vue incroyable sur Paris le petit balcon était en friche décevant

6/10

Pleasant

16 Mar 2026

FRANCK

8/10

Excellent

11 Mar 2026

Suk Won

네

Business

8/10

Excellent

19 Feb 2026

renaud

Hôtel un peu viellot mais confortable et personnel très agréable

6/10

Pleasant

21 Dec 2025

Stéphane

Salle de bains non nettoyée à mon arrivée dans la chambre
Douche qui a fui le lendemain matin lors de la deuxième douche et inondation de la chambre
Beaucoup de bruit dès 7h du matin avec le ramassage des poubelles

Partner

10/10

Exceptional

19 Dec 2025

Anna

Trevlig personal, rent rum o god frukost.

Partner

10/10

Exceptional

17 Dec 2025

Jessika

La habitación tenía vista a la torre eiffel & una pequeña terraza con mesita & 2 sillas!

6/10

Pleasant

30 Nov 2025

Isao

暖房が21℃以上に設定出来ず、部屋が寒かった。スーベリアの部屋だけど、トイレのそばに手洗い場がなく不便。フロントの電話番号が記載されてなく、フロントに聞かないとならなかった。フロントの対応があまり良くなかった。何度もリクエストしないと対応してくれなかった。クローゼットをアイロン台が入っていて、狭くて服がほとんど入らなかった。

Leisure Partner

6/10

Pleasant

25 Nov 2025

ANTONIA

Les chambre a été préparée tardivement, et je n'ai pas pu y aller en arrivant, j'ai du attendre le retour du repas à 22h pour avoir accès à ma chambre.
La ventilation a soufflé fort toute la nuit et elle est bruyante
La télévision ne fonctionnait pas et le retour que j'ai eu c'est on verra demain car je ne sais pas dépanné

6/10

Pleasant

20 Nov 2025

MAGALIE

La chambre n’était pas prête alors que je suis arrivée à 19h
La chambre sentait très fort la peinture fraîche
Il faisait très froid dans chambre
Extérieurs bruyant

Business

6/10

Pleasant

27 Oct 2025

Yvonne

Sehr zentral bei Regierungsviertel, Modeviertel und Galerien. Place Concorde, Tulerien, Champs d‘Elysee nicht weit.

Leisure Partner

2/10

Poor

10 Oct 2025

Jasmin

AVOD THIS!!

This was one of the worst hotel experiences I’ve ever had. The staff was absolutely terrible — especially the woman at the front desk, who was rude, unhelpful, and completely emotionless. The room looked nothing like the pictures online. Everything inside was old, broken, and poorly maintained. Even the bathroom door didn’t work properly. It’s shocking that this place calls itself a hotel. I would never stay here again, and I strongly advise others to avoid it.

Leisure Partner

4/10

Poor

23 Sep 2025

Luzia

Decepção

Cheguei no Hotel as 18:00 hs e não havia quarto disponivel e muito menos o quarto superior com vista e sem banheira apenas com chuveiro que eu havia reservado

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Johan

Highly recommended

Wonderful place in a stunning location. Very practical but also a great poiny of departure to get the best out of Paris. How to digitally access the apartment is a bit tricky at first but they have a very pedagogical app to make it easy!

Partner

2/10

Poor

21 Jul 2025

always no one in charge of accouting responsibility.
difficulty of communication
dirtiness of the room

also dissapointed and dissatisfied with Expedia!!
difficult communication
no answer of request and question
always say wait! wait! it takes time

2/10

Poor

16 Jul 2025

Yoshitaka

エクスペディア様、

6/10

Pleasant

27 Jun 2025

CECILIA G

Excelente ubicación, nos dieron una habitación en la esquina amplia y recién remodelada, pero el internet no servía bien.

Friends_and_family Friends