Massena

France , Paris
PARIS , Rue Tronchet, 16 6
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75 reviews shown

10/10

Exceptional

07 Mar 2025

Yesi Style

Clean, great location and walking distance from lots of great spots

10/10

Exceptional

15 Jun 2023

Charles

Excellent staff and wonderful breakfast

Business Family

6/10

Pleasant

14 Jan 2023

Abigail

Safe never worked

Leisure Partner

10/10

Exceptional

03 Aug 2022

LUDOVIC

Very quiet and ideally located to discover the heart of Paris

Friends_and_family Family

6/10

Pleasant

22 Jul 2022

Kimberly

The location was fantastic

10/10

Exceptional

10 Mar 2020

George

Great location with good metro links on the doorstep. Nice staff and a lovely hotel

Leisure Self

8/10

Excellent

24 Aug 2019

Verified traveler

Nice staff and hospitality, strategic location, and clean room

Leisure Self

4/10

Poor

12 Aug 2019

Ingrid

Awful ac

Great location awful air conditioning

Family

8/10

Excellent

08 Aug 2019

Verified traveler

Location and price
Good people
Good weather
Clean streets
French

Friends_and_family Family

6/10

Pleasant

28 Jun 2019

Laura

Bring your own breakfast!

We are from US and needed to spend nite in Paris due to missing bus to port. The desk attendant was very rude, stated “no breakfast for you”! Really, how much does a yogurt and muffin cost a hotel establishment? Especially when the rate is almost $200 a night for a bed, shower, internet and tv,no other amenities, I know it’s Paris but he should work in the back, not with customers!

Partner

8/10

Excellent

22 Oct 2018

Verified traveler

Good location. Friendly staff and i was able to check in early. Room has great pillows which was a nice suprise. The only negative was having to leave room key at desk, wish hotel had key cards.

8/10

Excellent

20 Oct 2018

richard

Paris busines trio

Business trip well located but it’s old and can use a manicure. Elevators was not working for 2 days 3 stars in my book. Descent hotel would stay for pleasure with the family

4/10

Poor

20 Sep 2018

Verified traveler

Good location but unpleasant circumstances

Poor accommodation. Initially given first floor in a room obviously not renovated, bit run down with windows able to be open to ground that anyone could easily get into but kept curtains close since views weree walls of small space facing each other. Woke up early to heavy drilling pounding the walls. Just awful and got up to request a different floor away from the drilling since we were staying for several days. This new room was much better in terms of visual comfort unlike first broom that appeared tired and run down. The hotel is near shopping Mecca but one pet peeves is debating how long one want to stay out as after certain late in the evening they do lock the front entrance which requires ringing a bell to get the front desk to come down to open for you to come in. There is no 24h person at front desk as lobby turns off the light late in the night. Therefore it makes wanting to stay out late in City of lights difficult as they want cone back from dark lobby ringing front door to get front desk to allow you in... feels like in camp than botique hotel. With this confusion and requiring giving your key before step out, I do wonder how they remember all people coming and going when hand back the room key to you. Hotel is average but some of the discomfortable hassles makes it undesirable.

Friends

6/10

Pleasant

12 Jul 2018

Verified traveler

When I arrived at 11pm to check in with a big luggage, staff didn't offer to help carrying luggage for a short stairs.
There was no shampoo and soap refill for the second day.
Most importantly, there are only two available electric outlets. One in bathroom and on next to front door. Not convenient at all.

6/10

Pleasant

11 Jul 2018

Fog

Decent hotel at great location

You pay for location. The hotel room itself is just your bed surrounded by a wooden box of walls. Poor sound isolation - could hear the tv from the neighbours. Great location - just by the subway. Walking distance to key points of interest.

8/10

Excellent

27 Jun 2018

James

Nice hotel, great access!!

Decent hotel locate near The Opera House, The Olympia Theater, shopping, dining, and The Metro. Room was small...very small. In fact a Metro Station is only a few 'doors' down on the same side of the street...which makes any thing in Paris reachable, quickly and safely. Lots of dining close by. Water was always hot, bed was comfy, and the place couldn't have been much cleaner!! I was in Paris to catch several Joan Baez concerts at The Olympia, which was only a couple blocks away, which was perfect for me. I ended up being out late at night, and felt safe and comfortable in the area. The wi-fi never worked for me (it did for other guests). I ended up heading to Starbucks about two blocks away to get emails, etc.

2/10

Poor

24 Jun 2018

paul

Paris

Was no plug to charge phone near bed.
Was tiny twin room couldn’t move bed apart asked for asistance or change of room to no prevail. Would be happy to pay 50 per night not 221

8/10

Excellent

06 Feb 2018

darren

Great location

Cons: Small room, tired decor
Pros: friendly staff, great location

8/10

Excellent

17 Jan 2018

Verified traveler

Central Paris

The concierge was great very helpful and friendly, the room was clean, warm and comfortable, but was in need of some repair i.e. broken door catch.
The location was excellent, great for shopping, eating out and sight seeing.

6/10

Pleasant

06 Oct 2017

tourist

Small room with very narrow entry, perfect locatio

At arrival, you have to carry all your luggage up about 10 steps stairs to reach the elevator. So ot is not suitable if you have many luggage or old people.
The room was too narrow, hardly passing to the other side of the bed.
Otherwise acceptable for the perfect location with a good street view too.

4/10

Poor

18 Jul 2017

Verified traveler

good location and reasonable room but poor service

The hotel is in a great location next to a major metro stop and close to the shopping district. However, trouble started as soon as we checked in. the WiFi was supposed to be free with a secure password but the access was open and once connect there was no internet. the same was happening to another guest. speaking with the manager during the day resulted in an 'i'll look into it.' on our return in the evening it was the same and asking the night clerk to check on the situation. I was told it was my fault as his mobile could connect at reception and that there was nothing he could do. I asked him to maybe call someone to check and he just repeated that he can only tell the day manager. a very frustrating a outcome. not to mention they misplaced the key to my room and I had to wait in reception for 10 minutes whilst they located a spare for me to access the room. it is a shame that the service made this hotel into frustration for me rather then a joy that it could have been.

Family

8/10

Excellent

17 Jul 2017

Verified traveler

Great location, pleasant overall stay

4/10

Poor

29 May 2017

Verified traveler

Good location, mediocre hotel at high price

Small, worn out room, mediocre breakfast, no service

8/10

Excellent

07 Nov 2016

Verified traveler

Boutique hotel with great location

The hotel is in a wonderful location, walking distance to many attractions and shopping/cafes. Also near a metro station. I've stayed at this hotel twice. The staff are friendly. The rooms are quiet and clean.

2/10

Poor

08 Oct 2016

Verified traveler

DO NOT STAY

Money stolen from our room. Room service just threw mine and my room-mates clothes and items all in one pile when horribly cleaning rooms. I travel a lot and this was by far the worst hotel experience I ever had. Notified manager/owner and they did not care, saying it was "not their responsibility" and would not compensate for the stay or money in any way. Abolutely nothing. Ended up filing a police report, but unfortunately even though they sympathized they couldn't do anything. What a trip ruined due to this horrible hotel. Oh and by the way they dont have an iron. They have one at the front desk but only for staff because its a fire hazard for anyone else to use it.

8/10

Excellent

19 Sep 2016

Barbara

Good, comfortable hotel with central localion

This hotel is good. Centrally located and comfortable with helpful staff.
It is near the metro station and the area is safe at night.
The only problem was the WiFi connection.

4/10

Poor

27 Aug 2016

Bill

Inadequate air conditioning

Paris was having a heat wave. Our room was on the top floor and had only a small, poorly functioning AC unit. The room was terribly hot, and was barely large enough for the 4 of us. While the view out the balcony was pleasant, the heat was intollerable. Also, no elevator to the 6th floor, only to the 5th floor. But if the weather is not hot, and there are only 1 or 2 people, it might be OK. It has a good central location. Breakfast, not included, was about 15 Euros.

6/10

Pleasant

10 Aug 2016

Verified traveler

Tiny Paris room.

The staff was friendly and very helpful. We needed 3 beds and one was basically a rollaway. The room was tiny and dark, but appeared to be clean. Bath was clean.

Family

8/10

Excellent

05 Jul 2016

Verified traveler

The good thing about this hotel is its location. It is in the middle of everything. The room is tiny which is expected given the price.

6/10

Pleasant

31 Mar 2016

Verified traveler

Tiny room hotel

The room size is exceedingly small, even for a single traveler.
But the hotel surrounding area is nice and pleasant. Good for a sgort holiday.

Family

8/10

Excellent

13 Sep 2015

morgan

Straightforward central acccommodation

Rooms are clean and modern other than having very few power outlets. Wifi works OK with occcasional short outages. Rooms are tiny ( what did you expect in Paris for under $zillion?). Breakfast includes boiled eggs but no other egg/omelette options which seems a little steep at 16Eur, but there are good cafes near. Easy walk to Madeleine, Concorde, Opera; lots of shopping, especially shoes/ clothes/ perfume.

Family

2/10

Poor

10 Aug 2015

Verified traveler

We could not get our family room as we booked.

They oversell the room as we cannot get our family room we booked when we arrived. They could only offer two double rooms for my family of four, including two small kids. We could only accept it as it was six o'clock in the evening. Worse hotel experience ever in my life.

Family

6/10

Pleasant

03 Aug 2015

Michelle

Decent hotel, great area

The location was great but the hotel definitely needs some updates. A few lights in the room were out, the mirror was broken, showerhead a little unsteady. Nothing that was too big of a deal but a few fixes and this hotel would be much better. The walls are also very thin

8/10

Excellent

06 Jul 2015

Verified traveler

Nice hotel choice

Great little hotel! Excellent location and very good staff.

6/10

Pleasant

05 Jul 2015

Kate

Nice hotel to center of Opera area.

My friend and I spend two nights, I wished they have the elevator from the ground! Cause my broken ankle I crawled to the lift, it was hard to up and down more than 10 stairs by crutches. New renovation looks nice and sweet!

Partner

4/10

Poor

12 Jan 2015

BL9

Convenient but noisy

Very Noisy due to partying music from building near by.

6/10

Pleasant

28 Jun 2014

Leo

Excellent location

No TV programs -couldn't find any channel to see any world cup games.
Had to go to sports-bar @ 2 AM to see the game.
Location was excellent, room very tiny - we had to keep our clothing in suitcases.
Safe key was missing and we had to keep our doc's and jewelry with us all the time.

8/10

Excellent

28 Jun 2014

Hello

Good location

Hotel Massena has a very central location especially close to Opera, the airport shuttle and the shopping sales.The breakfast was very good and included cereal. There is a very pleasant cafe next door.

Family

8/10

Excellent

06 Jan 2014

Tess

Great location , day staff very helpful

The hotel was everything we needed . The location was fantastic ,the day staff were very helpful . Especially the lovely lady who couldn't do enough for us .We left something behind and she is helping us get it back . Very comfortable beds and rooms were quiet .

Family

6/10

Pleasant

25 Oct 2013

Nice spot, good hotel if expectations limited

The hotel was quite nice and very centrally located, particularly if you choose to join the L'Open Hop-on-hop-off bus tour. The room was small, as we'd expected, but it was clean, quiet and comfortable. Staff were relatively friendly and helpful with respect to finding places around the neighbourhood to eat and with regard to navigating the City's transit network. Generally, I'd recommend this for those on a tight budget looking for something quiet and in a well-served neighbourhood.

Partner

10/10

Exceptional

08 Nov 2012

Jacob

Excellent choice

Very conveniently located, easy walk to the Opera, Concorde plaza, from there nice walk through the park to the Louvre. Close to the Orange and Green lines of L'Open Tour buses, and a few blocks away from Roissybus which is an express non-stop connection to CDG Airport. The desk staff is friendly and speaks English. The room is modernly appointed, the bathroom has modern equipment. The maid service is impeccable. WiFi is free. Continental breakfast is a bit pricey for what you get, but it's convenient.

10/10

Exceptional

30 May 2012

Caroline

Very convenient to Gare St. Lazareand Metro.

Ideal for what I needed. on 2 Metro lines, L'Opera, large shops. Cafe next door and two very good, reasonable restaurants across street. Gare St. Lazare 7-10 min walk. Hotel perfect and not breaking the bank. Would use again. Staff helpful. Busy street but windows very efficient for noise control.

10/10

Exceptional

05 Jan 2026

Isabelle

Chambre impeccable et calme. Literie de qualité.
Localisation parfaite pour le shopping, une sortie théâtrale ou plus simplement pour faire du shopping.
Le petit déjeuner est varié et copieux.
Personnel discret et aux petits soins.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Sebastien

Non

Hôtel cher pour la prestation. Malgré ce qui est indiqué, il n'y a pas de matériel de repassage disponible, et l'accueil est négligeant, pour dire le moins

Self

10/10

Exceptional

26 May 2025

Juliana

Excelente ubicación!!!

Leisure Family

8/10

Excellent

11 May 2024

CLAUDIO

Situata in un quartiere ottimo di Parigi.

Business Self

6/10

Pleasant

20 Apr 2024

Pierre

Correct mais pas génial

C'était correct mais l'hôtel est vétuste, moquette partout, on sent que ça n'a pas été refait depuis longtemps... Cher pour ce que c'est. On paie surtout l'emplacement

Self

8/10

Excellent

08 Mar 2024

kenichi

満足

特に不満な点はありません。

Business

6/10

Pleasant

09 Jan 2024

Verified traveler

Für eine Nacht ok

Rezeptionistin war nicht sehr freundlich... Aufzug vorhanden.bad war sauber. Zimmer hatte etwas komischen geruch

Business

10/10

Exceptional

02 Mar 2020

charlotte

Je recommande

Très bon hôtel je recommande

Business

6/10

Pleasant

30 Jan 2020

Verified traveler

Correct

Calme chambre pour 1 personne

Business

8/10

Excellent

19 Jan 2020

Verified traveler

Colazione e posizione perfette, personale cortese e disponibile.

Leisure Partner

8/10

Excellent

17 Nov 2019

colette

facade en travaux, bon accueil mais il y avait bien longtemps que l'on nous avait demandé de remplir une fiche avec autant de détails et photocopie de nos pièces d'identité

Partner

8/10

Excellent

20 Oct 2019

Lucette

Le seul reproche réside dans le fait qu'il n'y a pas de possibilité de suspendre ses vêtements à moins de mesurer 1m80 et de renger es pulls et autres...

Self

10/10

Exceptional

10 Oct 2019

Verified traveler

Bien

Bon accueil et bonne situation

Business

4/10

Poor

17 Aug 2019

Guilherme

Localização maravilhosa, mas staff nada gentil, nem prestativo.

Partner

8/10

Excellent

14 Aug 2019

Verified traveler

Las camas y almohadas de muy buena calidad y confort.
No me gusto que no había secadora de pelo o no funcionaba

Leisure Friends

10/10

Exceptional

08 Aug 2019

Ali

Excellent hôtel

Super accueil, hôtel propre, petit déjeuner extra , chambre confortable , excellente situation. Géographique .

Family

6/10

Pleasant

01 Aug 2019

Verified traveler

Notre chambre était bien mais par contre chambre de mes parents 203 moins bien, sombre, problème avec la baignoire.

Friends_and_family Family

10/10

Exceptional

15 Jul 2019

Françoise

Je connais cet établissement. Une valeur sure

8/10

Excellent

19 Jun 2019

HIROMI

スタッフがフレンドリーで好感度、Parisを回るには便利な立地、土曜日はホテル前に蚤の市が並びParisムード

8/10

Excellent

14 Jun 2019

Verified traveler

Für einen kleinen Städtetrip gut geeignet.

Wir waren bei unserem Städtetrip nur zum schlafen und Frühstücken im Hotel, dafür war es Bestens geeignet. Das Personal war vorwiegend freundlich und das Frühstück lecker und ausreichend. Es war alles bestens erreichbar und einiges sogar zu Fuß. Für den gleichen Anlass kommen wir gerne wieder. 🇫🇷 Vielen Dank für den schönen Aufenthalt. 🍀☀️🧳

Family

8/10

Excellent

24 May 2019

Verified traveler

立地が素晴らしい

デパート街に近いにも関わらず、マドレーヌ寺院にも近く周りは比較的落ち着いた雰囲気で立地が素晴らしい。大通りに面していてタクシーの乗り降り、支払いが楽なのもプラス。部屋は狭いが清潔。
唯一、困ったのは、入口からエレベーターまで少し階段があり、大きなスーツケースの上げ下げが少々難儀だったくらい。

8/10

Excellent

21 Apr 2019

Verified traveler

Emplacement magnifique

Chambre grande. L'emplacement est juste top. Tres bien desservi et à proximité de tout

Partner

8/10

Excellent

01 Jan 2019

部屋は狭いが、立地は大変良く、シングルでもバスタブ、エアコン、冷蔵庫が付いていて快適でした。電気ケトルが無かったのだけが残念。

8/10

Excellent

07 Nov 2018

Stefano

Idéalement situé

Court premier séjour dans cet hotel idéalement situé dans l'hyper centre Parisien. Chambre sans vue mais confortable. Petit déjeuner copieux mais salle trop petite. Je valide néanmoins ce choix !

10/10

Exceptional

30 Jul 2018

karima

Tres bien placé

Tres bien superbe hotel, tout y est
Petit dej copieux

8/10

Excellent

01 Dec 2017

Ulrik

Bulls-eye i Paris

Fin beliggenhed men noget støjende fra trafik og Metro

Partner

6/10

Pleasant

07 Jul 2017

Verified traveler

ぜいたくいわなければ良

エアコンがついていて、暑い日でしたが快適でした。マドレーヌにもサンラザールにも近く便利な場所でした。

6/10

Pleasant

28 Jun 2017

だいさん

ショッピングに最適

近くにはプランタン、ラファイアット等買い物施設があり便利である。
またセーヌ川まで徒歩15分と環境が良い点をお勧めしたい。

4/10

Poor

12 Jun 2017

pape saada

Hôtel limite, pour le prix. Je ne retournerais plu

Bof limite par rapport aux autres 3 étoiles que j'ai déjà fait.

4/10

Poor

03 Jun 2017

Dany

Pas a la hauteur

Pas d'eau chaude. Climatisation bloquee a 19 degres Celsius. Chambre tres sombre meme lorsque toutes les lumieres sont allumees. Acces a la chambre risque avec bagage dans escalier etroit en demi-colimasson

6/10

Pleasant

16 May 2017

Verified traveler

良心的なホテル

駅も近く、中心部にあるので便利。エレベーターはちょっと怖い。
フロントの方は親切で良かった。

10/10

Exceptional

04 Apr 2017

magali

Hôtel accueillant, très bien situé

Au coeur de Paris, un hôtel confortable, le personnel accueillant très sympathique, à recommander fortement.