Name: Mercure Paris Opera Garnier Hotel & Spa
Address: Rue De L'Isly, 4, Paris, 75008, FR

8/10

Excellent

13 Jul 2026

Stephanie

The hotel was nice- it was very hot outside so the a/c shad a hard time keeping the rooms cool!

Family_with_children

10/10

Exceptional

28 May 2026

David

Great location and property very centrally located, had a suite which was nice

Partner

10/10

Exceptional

12 May 2026

Lynn

Great hotel, super close to metro, bars around about.....there's a place around one of the corners that are open late and sell amazing sauccison (we were gutted didn't find it until last night). Yes rooms aren't the biggest but we found them more than comfortable and super clean. Bed and pillows allowed for great nights sleep every night. Didn't need much staff assistance but any interaction was more than pleasant. If we ever returned to Paris we would 100% stay here again.

Partner

8/10

Excellent

11 Mar 2026

Juan Francisco

All is good, staff is great only thing rooms are small but that’s typical of hotels in Paris

Self

8/10

Excellent

01 Mar 2026

Bindu

All the staff were helpful and friendly

6/10

Pleasant

05 Jan 2026

Jeffrey

Very unsatisfactory, room is too small and our first room even without windows, the best thing is location, only location

Leisure

10/10

Exceptional

07 Sep 2025

Emilie

While the Opera is not my neighborhood of choice for Paris (unlike Marais or Saint Germain des Pres, it feels less local etc), this hotel may have changed my mind. The rooms are very small, but modern, well designed, and super clean. The gym is probably the best I've seen in Paris so far, and it has a spa with a sauna.
The staff was incredibly kind. The location of the hotel makes it convenient to get pretty much ANYWHERE in paris, and the hotel was super clean and the AC worked well. Everything during our stay was fantastic.

Leisure Partner

10/10

Exceptional

01 Sep 2025

DIANE

Great choice of hotel

First visit to Paris so being near the train station was a great location. Its a big city! Hotel room not huge but its Paris and room was big enough. Really clean and excellent decoration. Stayed four nights and breakfast fantastic with a wide choice and they make your eggs fresh on order. Staff very helpful. Its modern and offers excellent service. Will stay again on my next visit.

Friends_and_family Family

8/10

Excellent

31 Aug 2025

Stephen

Rooms were smaller than I expected so opening the door was a bit of a shock, but the rooms are nice, clean and staff are very friendly. Would recommend the location, but considering I was in the top floor, defo would've been nice to have a slightly bigger room considering the price. Also they don't honour anything on Expedia Gold so there's that.

Leisure Self

6/10

Pleasant

06 Aug 2025

Rebecca

Rooms were very small, they were nice. The mattress and pillows were also very firm,

10/10

Exceptional

26 Apr 2025

Haisam

Rooms are very small

10/10

Exceptional

03 Apr 2025

Suzana

Great location. Although room was small it was still comfortable and clean.

Leisure Partner

10/10

Exceptional

24 Feb 2025

David

Great location and clean rooms.

10/10

Exceptional

26 Jan 2025

Aisling

Loved this hotel stayed there before. The room was really cosy. It was very small but that didnt bother us. The only issue was the plumbing in the toilet. Every flush the toilet filled up. We used the reception loo most of the time.

Leisure Family

8/10

Excellent

06 Dec 2024

ted

My wife, daughter, and granddaughter had two adjoining rooms on the 4 th foot.
Our keys for the first common door did not work after the first day. We all had to make an extra trip to reception to get our keys updated

Friends_and_family Family

10/10

Exceptional

10 Sep 2024

Paul

This is a renovated old hotel; the rooms are somewhat smaller by American standards, but the views from the windows are lovely & the amenities—particularly the breakfast—are lovely.

Leisure Friends

6/10

Pleasant

26 Jul 2024

Simarpreet

Was good but rooms are smaller than what they look.. not walkable to any attractions, but fully connected via public transportation

Leisure Friends

6/10

Pleasant

21 Jul 2024

Rita

Not all the rooms come with a balcony- room size is a little small- overall great hotel and excellent service!

Leisure Self

10/10

Exceptional

16 Jul 2024

Cheryl

The staff is very friendly and helpful. We have had a fantastic stay. The room and view was great. Buffet breakfast is very good. Perfect location and nearby metro. We would definitely stay again next time.

Leisure Partner

4/10

Poor

22 Jun 2024

Natasha

We were extremely disappointed with the service and staff at the property. We called a day ahead to confirm the room, and confirm the names of who would be arriving. The lady that answered the phone took down the names and said everything was set. The following day, upon arrival, they suddenly couldn't find the reservation, told us we arrived a day late, and said the wrong people had arrived. They had apparently given the room away, so they finally put us into a small room after an hour of going back and forth on the reservation. Very unhelpful and unprofessional service, despite us trying to make it as clear and simple in advance. Very dissapointed.

Leisure Family

10/10

Exceptional

20 Jun 2024

Yeo Jin

Great Staffs and Clean Room. Transportation is convenient.

Business_and_leisure Partner

10/10

Exceptional

20 Jun 2024

Young Joon

Great staffs and clean room. I would like to go back to this hotel if I can go back to Paris next time.

Business_and_leisure Partner

2/10

Poor

07 May 2024

Cecile

The room was significantly smaller than depicted in the photos, catching us off guard. Being tall myself and with my partner on the larger side, the cramped quarters were a real disappointment. Adding to the frustration, the room's location proved to be unbearably noisy, with constant honking and blaring sirens disturbing our sleep.

Upon expressing our concerns, the staff offered to store our luggage to free up some space, which felt like a temporary fix for a larger problem. Later, when we craved some wine, we waited patiently for service, but after around 10 minutes without any sign of assistance, we decided to abandon the wait and head across the street to the bar instead. Definitely will not be returning

Business_and_leisure Partner

10/10

Exceptional

29 Aug 2023

Jennifer

Great location - noisy until midnight though due to bars across the road but no issues for us.

6/10

Pleasant

16 Jul 2023

Angela

Great location and staff were very helpful. There’s no lobby bar but there is a drinks service. Had a few difficulties with room service. The breakfast was good. Easy to get to lots of food and drinks and shopping.

10/10

Exceptional

09 Nov 2022

Robin

Excellent location. Walkable to most of the major attractions in Paris. Great shopping nearby, Prentemps and Lafayette. The staff is very professional and friendly. Very clean. Great restaurant across the street, CERTA, great food and atmosphere. Very close to Gare-St. Lasare rail station.

Leisure Self

10/10

Exceptional

25 Oct 2022

Robin

Like new. Perfectly clean. Great location within walking distance to most historic sites & shopping. Near excellent restaurants. I am staying there again very soon.

Leisure Self

8/10

Excellent

08 Sep 2022

Leilani

Rooms are very small and layout of 2 rooms sharing 1 door is not safe. It only works fir families.

Leisure Friends

10/10

Exceptional

23 Aug 2022

Hughie

Extremely clean. And very helpful staff.

Leisure Family

8/10

Excellent

15 Jul 2022

SULTAN

Hotel is great but rooms small

10/10

Exceptional

11 Jul 2022

Arely

Hotel has a very convenient location, walking distance to opera, shops, metro station, hop on hop off. Rooms are small the chair and the stool took pretty much space needed and non use of them. Staff was very friendly the only thing we didn’t like is that even when putting the non disturbing sign housekeeping kept on coming in to clean the room other than that it was perfect, I highly recommend the hotel.

Leisure Family

10/10

Exceptional

08 May 2022

Gina

Check-in was easy. The location was superb because it was right around the train station, metro, and the biggest shopping mall. Also there were plenty of restaurants and cafes to go to. I had the room facing the street and I could hear the noise but it wasn’t annoyingly loud. The noise died down around midnight but I didn’t have any problems sleeping on the days I slept before 12am. The bed was very comfortable. The best part of the stay was how clean this hotel was. It was spotlessly clean (the entire room including the bed and bathroom). The housekeeping staff should receive a bonus ~ they don’t cut corners but do an immaculate job helping the hotel maintain a positive and clean image. I don’t care how small a room is as long as it’s very clean. I will definitely stay here again.

Leisure Self

6/10

Pleasant

29 Jan 2022

Verified traveler

Clean and tidy hotel. Good service and well located only issue for me was small rooms.

Business

10/10

Exceptional

11 Dec 2021

John

Good location and comfortable hotel

Good location for visiting shops and attractions in central Paris. Well run hotel, though quite small rooms as is normal in Paris. Clean and comfortable overall.

Partner

6/10

Pleasant

26 Oct 2021

Martina

Okay hotel

The hotel itself was what I expected. Nothing grand but also not bad. However, I. Super disappointed in hotels.com. I specifically booked a room with multiple beds for two people. When’s we arrived we got the smallest room possible and the hotel kindly informed us that was advertised to me doesn’t even exist. This is not the first time they have done this. Overall the hotel is not bad. Good location, friendly staff and okay room. You get what you pay for but I was just very disappointed in how hotels.com messed this up once more.

Friends_and_family Friends

8/10

Excellent

05 Mar 2020

Verified traveler

the room was a little on the smaller size and i booked a room with two beds but got on a room with only one bed. The lobby was very pretty.

Friends_and_family Family

6/10

Pleasant

03 Mar 2020

Jenny

Room is small, not many choices for breakfast compared with few years ago.

Leisure Family

10/10

Exceptional

07 Jan 2020

Jenny

Paris City Break

Lovely hotel, would definitely use again. Spotlessly clean and welcoming, friendly staff. Great location from which to explore Paris. Really enjoyed our stay in this great city. Would definitely use this hotel again.

Partner

10/10

Exceptional

06 Jan 2020

Verified traveler

Very good property, excellent location, nice room and breakfast. Very helpful stuff.

Friends_and_family Family

10/10

Exceptional

18 Nov 2019

Carlo

Amazing Stay

My stay was amazing the hotel is in the heart of the city staff were amazing and very helpful
Food was so yummy
Will definitely book again

Business Partner

10/10

Exceptional

06 Nov 2019

Verified traveler

Excellent location. Very clean with good amenities. Nice breakfast included.

Friends_and_family Family

2/10

Poor

05 Nov 2019

Visitor

This place was the worst experience of my travel to Paris. There was no internet for the entire 4 days of my Paris visit. In return, they offered me a free welcome drink during my check out!!! It wasn't a very clean hotel and had to ask them to change the sheets after I found a bloodstain on my arrival on the bedsheet. overall my worst hotel experience with rude staff

Leisure Family

10/10

Exceptional

01 Oct 2019

alexis

I love the location easy access to the metro and bus
And it has a lot of shopping and food places around the area.

Business_and_leisure Friends

10/10

Exceptional

24 Aug 2019

Verified traveler

Location location location! This hotel is an excellent location in Paris just by the opera and huge department stores,

Leisure Family

10/10

Exceptional

10 Aug 2019

Alok

Lovely place for stay in Paris

We stayed at this hotel for 5 days. It is a lovely property located very close to most places of tourist attraction and is very well connected with all modes of public transportation. The hotel and the room were meticulously maintained, very neat and clean, though the room size was a bit small. A word of appreciation for Julien, who was very helpful and always always with a smile.

Partner

10/10

Exceptional

16 Jun 2019

David

Well kept hotel in a very convenient location

Hotel is in a very handy spot - walking distance to many central attractions but also a short walk to just about every transport link you could want. Amenities are basic but the whole place is in a good state of repair. Staff were very helpful.

Partner

8/10

Excellent

30 May 2019

Verified traveler

Excellent check in service, very helpful staff, good breakfast and great location.

Business

10/10

Exceptional

09 May 2019

Verified traveler

Personal service and friendliness of staff

Accommodated all our requests with a smile

Leisure Partner

8/10

Excellent

08 Apr 2019

Brian

Great location and friendly staff

Impressive hotel, my third or fourth stay, welcoming and friendly staff, excellent location, walking distance to Paris Opéra Garner, Galleries Lafayette and Gare Saint Lazare. What I particularly like is that it's only 10 mins walk from Roissy Bus which is direct to and from CDG airport.

10/10

Exceptional

04 Apr 2019

Verified traveler

Amazing welcome. Lovely rooms and great location. Can't fault at all and always a pleasure coming back here.

Business Self

8/10

Excellent

19 Mar 2019

Baani

Very clean, comfy and well organised. Recpetion dealt with issues very efficiently. Generally polite staff. Room photos did not match exactly what I got but they upgraded me in light of this, which was appreciated. My only issue would be that rooms and bathrooms are rather tight, even the privileged rooms. But I guess this is Paris and space is tight!

Partner

10/10

Exceptional

09 Mar 2019

Verified traveler

Great hotel with great staff. Rooms are clean and spacious. Breakfast is great. Location is great.

Business

6/10

Pleasant

07 Mar 2019

ALP

Location was great and lobby was beautiful! Rooms were small for more than one person, bathrooms were way too tiny. Air wasn't working in my room so I had to open the window and it was loud coming from the courtyard.

Leisure Friends

10/10

Exceptional

13 Jan 2019

Verified traveler

Central location , clean and has excellent service from the front desk.1 min walk to the station.

8/10

Excellent

03 Jan 2019

Lim C

Great location and really comfortable stay.

We wanted to stay somewhere Central and make use of our benefits as Accor Advantage plus members. The check in process was really smooth and efficient. There was no traditional check in desk, just someone waiting at a desk with a tablet. We were checked in within minutes and give our room number. Just a bit dissapointed there .is compact but very clean and comfortable. We had some problems with the room thermostat. The brochure said we could adjust it ourselves but turns out we have to ring reception to get them to change the temperature for us. We love the fact that the hotel is located close (within 5-10 minutes) of a couple of Metro and is within walking distance (5-8 minutes) to the shopping precinct - Galleries Lafayette, Printemps. Lots of choice of restaurants nearby.
A little dissapointed with the Room service. We were supposed to be able to order anything from the menu till 10 pm but was told the kitchen was closed when we wanted to order some light meals at 9 pm one night and when we ring down for some breakfast, no one answered the phone and so no room service breakfast.
Overall a comfortable stay and very friendly reception staff but not very becoming of a 4 star hotel when it comes to food or concierge service.

Friends

10/10

Exceptional

23 Dec 2018

Michael

Great location. Very friendly staff. Extremely convenient to many attractions and great shopping. Since our last visit, the hotel has been refurbished and streamlined, giving it a more 'business' feel. Overall, a good value and safe bet: Rooms are small, but nice. Breakfast is fine, but a bit limited. Many places to eat and drink in the neighborhood, but no bar or restaurant in the hotel itself (although some service in lobby in the evening).

8/10

Excellent

30 Oct 2018

Verified traveler

Nice place central
Near to Roissy bus station
Nice breakfast

10/10

Exceptional

25 Oct 2018

Gary

Gary G

This was an excellent place to stay in the Opera area of Paris. The hotel's staff were all so efficient and helpful. It was a very safe area and very close to CDG shuttle bus, train station, and Metro. It was walking distance to all the great sites of Paris. It was also a very good value. I would recommend it to everyone.

8/10

Excellent

11 Oct 2018

Verified traveler

Very pleasant hotel.great location. Comfy bed .lovely terrace area to have a drink . Staff very helpful and friendly

10/10

Exceptional

11 Sep 2018

Jono

Good location

Hotel was in a good location, lots of bars and restaurants around .

8/10

Excellent

23 Aug 2018

Efraim

very small rooms

Partner

10/10

Exceptional

15 Aug 2018

JEN HAO

Good location, Clean and very helpful staff

Very good location, close to metro and restaurants. Very professional front office team. The check in was quick and professional. The team are always looking to help, especially \"Alexia and Patrick\". They really went beyond my expectation by helping me book a restaurant reservation that was booked out. They are always looking to help.

Partner

10/10

Exceptional

13 Aug 2018

John

Amazing location.. friendly stuff....

8/10

Excellent

10 Aug 2018

Regina

Nice and modern hotel

The hotel is very close to the shopping area (only 3 mins walk to Printemps) and next door to the metro.
Cozy room which is clean. The only problem is the air-conditioning was set to 25 degree and it was hot in the mid of the night (the air-conditioning seemed to be switched off automatically for some time).
I particularly like the lobby area which is very spacious and well-designed.
The hotel also offers choice of express breakfast (apart from the buffet breakfast) at reasonable price and the right selection of food for people who do not want to eat a lot.

10/10

Exceptional

21 May 2018

Troy

Amazing experience

Early check in, great breakfast, great location!! This is a very good option for 4 star hotel in great location in Paris. Very recomended

8/10

Excellent

06 May 2018

A

Nice hotel

The staff was excellent, extremely helpful and knowlegable.

6/10

Pleasant

27 Mar 2018

Soleiman

Great location

Our room was too small and narrow. But it had s great location it was near to metro station.

Partner

8/10

Excellent

09 Jan 2018

Carrie

Small rooms but amazing location

The hotel offers clean, well-maintained rooms in an amazing location at excellent prices. While the rooms are very small, chances are you're not visiting Paris to spend your time in the hotel room. The balcony was actually fantastic and had it not been raining for the better part of our stay we would have loved sharing a bottle of wine out there in the evening, overlooking the Gare St. Lazare area. We were in walking distance of the grands magasins, the Opéra, and many other attractions in the heart of Paris - would definitely stay in this one or another Mercure property next time!

Family

8/10

Excellent

02 Jan 2018

Carlos

Great staff and local restaurants. Easy access to subway and train station. Wanted a bottle of water to take back to the room. They insisted they run and go to the store for us which was super nice.

Partner

8/10

Excellent

20 Nov 2017

Judy

Nice hotel in the city centre

This is a nice clean hotel with newly-renovated decor in the heart of Paris. Check-in was easy, beds were comfy.( except for the pillows which were quite flat) and the bathroom, although small, was modern and sparkling clean. Room was very small, but quiet and comfortable.

Family

8/10

Excellent

20 Nov 2017

Jelia

Very convenient to train station, food and shop

We were very happy because we got the privilege room and balcony.

10/10

Exceptional

12 Oct 2017

Michael

Trip with adult friends

The staff was very friendly. The hotel is in a great location around the corner from the train station and close to several nice restaurants and stores. The hotel was very clean and rooms were well appointed. The rooms are small but it seems to be on par with other hotels in Paris. I would book this location again.

Family

10/10

Exceptional

05 Oct 2017

Jose Walter

Close to transport

I was there only 1 night , had a good experience not much I can say

8/10

Excellent

16 Sep 2017

Verified traveler

Tiny rooms but good business hotel. Great location

8/10

Excellent

27 Aug 2017

Mo

Clean and renovated hotel

Rooms are newly renovated and clean. Staff were very friendly and helpful. Hotel is about 15-20 mins to Champs-Élysées ( Luvre side ) , 40 mins ( Arc de triumph).

10/10

Exceptional

15 Jul 2017

Verified traveler

Really nice hotel in a great neighborhood

Superb hotel. Great location. Friendly, helpful, and professional staff!

8/10

Excellent

17 May 2017

Marlene

Nice Hotel, Very Convenient Right Bank location

The hotel has a great staff that makes up for the little extra touches that are missing. a shout-out to Abdullah and Ellie (both reception).

8/10

Excellent

14 May 2017

Verified traveler

Nice place

The rooms are a bit small so if you are expecting a large room you will be surprised. All in all though everything was great.

Partner

10/10

Exceptional

17 Apr 2017

Verified traveler

Nice hotel close to my Paris marathon

Very comfortable , clean and good service suited all my needs.

6/10

Pleasant

04 Apr 2017

Verified traveler

Strong paint smell in the hotel and room. Corridors and doors were dusty. Scaffolding was outside the window.

Family

6/10

Pleasant

18 Dec 2016

Bill

Hotel near Paris St. Lazare

Rooms are small, beds are short for tall people, bathrooms are tiny, may be this is the standard in Paris. There is road noise from restaurants and bars in the night if your room faces the road. If your room is near the elevator you might hear elevator noise during the night.
Staff is usually helpful.

10/10

Exceptional

11 Oct 2016

Alexander

A Fantastic Place To Be Based To Enjoy Paris

Well maintained hotel with some great local eateries literally on the same street. They have both smoking and non smoking rooms, its is France after all, so non smokers make sure to request the non smoking or take a scented candle with you.
Our advise is to try and secure a Courtyard view room as they are absolutely quiet whereas the other rooms will have the hustle and bustle of the roads and bars ebbing their way to your ears although how much I can't tell you.

Upgrade for the extra to a Prestige room and the space is perfect. Its paris rooms are small as standard so don't complain if you book a standard room in the middle of this City and then expect a lot of space! The location is outstanding for shopping, food and sightseeing.

Staff are very helpful, if they seem 'rude' as many American reviews state on TripAdvisor etc its probably because you're not being pleasant - try smiling a bit more and you will get the same in return! You're not at a tip fuelled iHop anymore!

Would 100% use this Hotel again.

Partner

6/10

Pleasant

27 Sep 2016

Verified traveler

The corridor on 5th floor was really dirty and disgusting. They said because of renovation, but unacceptable

10/10

Exceptional

16 Sep 2016

Alhasan

A pleasant stay at Mercure Paris Opera Garnier

I had a pleasant stay.
Very friendly and professional staff, great location and a comfortable room. Can't ask for more.

Partner

8/10

Excellent

23 Jul 2016

Eric D

A safe choice

Location and service great. Pleasent courtyard and seating. Double rooms have limited space,but this is central Paris! Lacks full restaurant facilities but several good eating places opposite. Would return and reccomend.

Partner

10/10

Exceptional

24 Jun 2016

Karen

Very friendly, well-located hotel

Very welcoming hotel, close to major shops, excellent connections via Metro and buses. Quick taxi ride from Gare du Nord. Great if you like walking - not far from Champs-Elysees. I walked to the Louvre and across to St Germain des Pres (although you need comfortable shoes as it's a fairly long walk).
The staff were great-very helpful and friendly. Breakfast was quite good. Room service menu adequate. Near to lots of bars and restaurants. The only disappointment was that the room was rather small, but I'd nevertheless recommend this hotel.

8/10

Excellent

15 May 2016

JM

Lovely hotel

Modern, clean, well-appointed, exceptional staff. Very quiet. Breakfast offered full range of options (including soft poached eggs).

8/10

Excellent

08 May 2016

Jim

Wonderful time in Paris

Very nice hotel, clean, very, very close to large metro / rail station, You can go to all the major sites on two trains or less. Lots of restaurants, mall in station and lots of shops around hotel. Hotel staff was excellent they helped map out our day and we never got lost. A big shout of thanks to I believe Daryl, a young black fellow who is going to go far in life, a real keeper.

Partner

8/10

Excellent

21 Apr 2016

Barb

well positioned hotel in the opera area.

After an initial difficulty about the room booked prior to my arrival, I had a lovely stay at this hotel. The staff kindly offered me the opportunity to upgrade my room which I did and the priviledge room was lovely and spacious with a great bathroom and comfortable faciliites. Throughout my stay, the staff were extremely helpful and kind especially when some other travel arrangements were complicated through other agents mistakes. This hotel is perfectly placed for access to trains and taxis and is close to everything so taxi fares are very reasonable to get wherever you want in the city if you are tired of the underground and climbing stairs.

10/10

Exceptional

19 Apr 2016

Verified traveler

Nice hotel close to department stores

It was a very pleasant hotel, although the room was small, it has many amenities... The breakfast was very well served.

8/10

Excellent

07 Apr 2016

Verified traveler

Paris

Short weekend break in Paris. Good location, great transport links

Family

8/10

Excellent

04 Jan 2016

Verified traveler

Great place for a weekend in Paris

We stayed here for New Year's eve. The hotel is located just steps away from Blvd. Haussmann with all its major stores and the Opéra. It is in excellent shape as it seems that it has had a complete make-over recently. The rooms are 'Paris size' but have all the comfort you would expect. Douglas, the gentleman who checked us in was confident enough to say that we would be back ... I think he's right.

Family

2/10

Poor

02 Jan 2016

Verified traveler

Very bad hotel

The staff they have attitude, rooms very small the are not helpful

10/10

Exceptional

03 Dec 2015

Verified traveler

Central location, close to metros and shopping

We stayed for two nights at this hotel and enjoyed the stay a lot. We had the rooms with two single beds, so we were able to sleep soundly on our own bed. The bedding was comfortable and the room was clean. What I like most about this hotel is that it is located in a central location with three metro stations within 5 minutes walk. These three metro stations serve at least 10 different lines of subway metros and RER, so it only takes one ride to get to pretty much everywhere in Paris. It is also within 5-10 minutes walk to the Printemp and the Galleries La Fayette. You can spend the day shopping in these two prime department stores and rest your feet at this hotel at night. The hotel is located on a side street, so there wasn't much street noise that interfered with sleep. The room also had windows that could be open for some fresh air in the morning. Overall, I would rate this an excellent hotel stay.

Family

10/10

Exceptional

23 Nov 2015

Omar

Nice Area, rooms with terac

Better to have bigger rooms..

10/10

Exceptional

18 Nov 2015

Verified traveler

Repeat visit to this hotel.

Great location, helpful friendly staff, Mercure hotels make it easy for the traveler you know what you will be getting ahead of time.

10/10

Exceptional

16 Nov 2015

peter h.

Great hotel for shopping

We arrived at 9am from an overnight flight from Bangkok and allowed into our room without extra charge. The room was small so we upgraded the next day to a Privilege room which was much better. The reception staff were excellent and very helpful. The free wifi at this budget hotel is something more expensive hotels who charge should be ashamed of.

Partner

4/10

Poor

26 Oct 2015

Hermelinda

Terrible experience with room service, I ordered a soup and it came on the Jar they bought it... they did not even bother putting it into a plate. When I provided the feedback, their response was that it was their procedure, as they do not have a kitchen and only provide 'junk-food' on their menu... delightful!

8/10

Excellent

11 Oct 2015

Verified traveler

Sonia at the front desk was excellent. She remembered our names and addressed us accordingly. Fantastic customer service!

Partner

10/10

Exceptional

10 Oct 2015

Ricky

Opera--hotel has a great central location.

The hotel is in walking distance of the Opera, shopping, cafes and restaurants. Especially liked morning coffee at Paul's. The room was charming and the hotel staff very helpful. Lobby was inviting and perfect for a glass of wine in the afternoon. I would come again!!!