Name: Residhome Paris Opera
Address: Rue Joubert, 30, Paris, 75009, FR

4/10

Poor

24 Jul 2026

Mohamad

Avoid rooms on Joubert, trucks unloading daily ~0500. Janitors make a lot of noise ~0600. Caumartin st is noisy until midnight

8/10

Excellent

21 Jul 2026

ELIAS

WALKABLE EVERYWHERE! FRIENDLY STAFF.

Partner

10/10

Exceptional

19 Jul 2026

Orlee

Excellent in all respect. Location was fantastic – steps away from a major subway station and also a grocery store. Neighbourhood had tons of restaurants. Room itself was spacious and had a very good bathroom. Beds were comfortable. Kitchen facilities were very helpful.

Family_with_children

10/10

Exceptional

18 Jul 2026

Ana Corina

Great location and access to everything

Friends

2/10

Poor

15 Jul 2026

Michael

Check in was smooth and it went downhill from there.

We booked the two bedroom for five people. The room used to be a one bedroom loft and they’ve built a weird internal loft extension with partition walls. This means the smaller bedroom has an interior window that is about 1.5 feet from exterior window.

Things that didn’t work: dishwasher, hairdryer, shower leaks, sink leaks, and there is heavy wall damage throughout.

Services in the description that were not actually provided: regular cleaning (they come by every couple days and fold your blanket and give towels, they do NOT clean the floors or give new toilet paper), there is no laundry despite it being advertised and the nearest lavarie is a 15 min uphill walk. They know this is a persistent issue because they have the lavarie address taped on the front counter and invite you to take a picture of it when you ask where the advertised laundry is.

Things that worked: AC in one bedroom, sort of, but not the other. The nespresso. The kettle. The stove. The fridge.

This is not a four star, despite the placard on the front.

Heard multiple other guests complaining about similar issues with their rooms. At one point, heard the front desk telling a guest they “need to be resourceful and figure out solutions rather than complaining.”

This would have been a passable 2 star hotel.

2/10

Poor

15 Jul 2026

Adrian

We checked in at 11.30pm and were out the next morning. The smell in the bathroom was disgusting and the hotel was aware as the drain had been removed. Expedia were extremely helpful and communicated with the hotel for us. The hotel staff were also lovely. We were refunded for the rest of the stay as the hotel acknowledged the issue and could not accommodate us in an equivalent room.

Family_with_children

4/10

Poor

14 Jul 2026

Nicole

-Small for 5 people
-Pictures online do not match what we had
-pretty sure we had money stolen while we were out
-coffee maker didn't match the type of coffee in the room which needed an instant espresso machine
-asked to have room made up and it was barely touched
-upon checking in we had no soap and had to ask for some
-air conditioning was good
-breakfast was fine

Family_with_children

10/10

Exceptional

13 Jul 2026

Sarah

Great hotel and location!

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jessie

Grande chambre avec un lit très spacieux. Petite cuisine très pratique et salle de bain bien aménagée. C’est un petit appartement situé près de la gare St-Lazare qui dessert tout Paris. À un coin de rue des grands magasins Le Printemps et Lafayette, mais sans tout le brouhaha. Je recommande fortement !

Partner

2/10

Poor

03 Jul 2026

Lacey

Choose anywhere else in Paris. From the moment of check in, a very poor experience. Arrived to the hotel around 2PM, and told we could not check in until 3. Waited in lobby until 3PM and told room was still not ready, as it was being cleaned. Finally checked in at 350PM. Upon entry of room, did not seem recently cleaned. Only 2 sets of towels for 4 people. The pullout bed was sagging in the middle and ready to collapse. The worst part was no air conditioning, despite indicating this amenity and the temperatures hovering between 35 and 40 degrees. 2 provided fans only moved hot air around the room. On the second day, we were relaxing in the afternoon and other guests entered our room. with valid keys. The front desk was unconcerned of their error, and took no responsibility for their “mistake”. During the entire stay (5 nights), the room was not made up once. We had to visit the front desk for towels every day, and was told service would occur the following day. Upon seeing recent reviews from others, this hotel should not be offered, or recommended, on Expedia’s website. Either another hotel, or private accommodation. would be a better option. Definitely would not return to the property.

Family_with_children

6/10

Pleasant

02 Jul 2026

rustam

location was great but AC didnt work the first day and all rooms lacked AC the first day. Was moved to a better room with a fane which wa bette. was moved again to another room following day . staff were all excellent both front desk nd breakfast room

Partner

4/10

Poor

28 Jun 2026

Martha

No good air conditioning the 4 stars is like 2 no good refrigerator no good no close marketer to to buy water they don’t provide no water

Family_with_children

4/10

Poor

28 Jun 2026

Le

We stayed at this hotel for four nights, and unfortunately, it was a very disappointing experience.

During our entire stay, the room was never properly cleaned. Each day, the bed was simply made, but there was no real housekeeping service. The body wash dispenser was already empty when we checked in. We asked several times for it to be refilled, and each time we were told someone would come, but no one ever did. In the end, we had to buy our own body wash, and it still was not refilled by the time we checked out.

To make things worse, our stay happened during the Paris heatwave, and one night the air conditioning stopped working. No one came to fix it, which made the room extremely uncomfortable.

Overall, the service and maintenance were far below expectations. For the price and location, we expected much better. This was a very poor experience.

Family_with_children

8/10

Excellent

28 Jun 2026

Ingrid

rooms need updating, nice size but needed maintenance, staff was helpful and location was nice

Family_with_children

6/10

Pleasant

26 Jun 2026

elier

The ac didn’t work

Family_with_children

10/10

Exceptional

23 Jun 2026

Donna

The room was charming — two levels which gave extra privacy for the group.

Friends_and_family Friends

10/10

Exceptional

23 Jun 2026

Walter

Nice and clean hotel in the heart of Paris. Friendly staff & service. Walking distance from many attractions. Supermarket around the corner, and metro four minutes away. Beautiful stay,

Partner

8/10

Excellent

17 Jun 2026

Patricia

Breakfast not good

Family_with_children

10/10

Exceptional

17 Jun 2026

Paul

This was located in a great area close to shopping including printemps and galleries Lafayette. Also close to several key train lines for easy movement around the city.

Family_with_children

2/10

Poor

16 Jun 2026

Evelyn

Booked room with 2 beds was not provided upon check in . Had to wait 2 nights with several follow ups . After first night staff was kind enough to check for rooms with 2 beds , ask us to move on 6 th only to Find out the room has 1 bed also . Unfortunately we lost 2 shoes in the process of moving and unable to recover on their lost and found before we check out . We paid travel tax upon check in and was ask to pay again upon check out . We showed our receipt and the front desk staff insisted that we need to pay for our account is showing balance . I ask her to make a copy of receipt if she can’t find it on their system . Also explained to the staff that the amount paid on the receipt covered the 2 rooms we book, she then came back to us after a while without any explanation just said we are ok .
Special thanks to staff of the breakfast room, they provided excellent service . Thank you for making our morning real good . Location of the hotel is very good . The staff on the first night Joe was very patient . Thank you

Friends

6/10

Pleasant

14 Jun 2026

Veronique

I read the photos didn’t represent well and it

8/10

Excellent

14 Jun 2026

Amy

Great location and vibe. Clean and comfortable. Would stay here again.

10/10

Exceptional

03 Jun 2026

Maidely

The manager and staff were very nice. They allowed us to do and early check in free of charge & upgraded our room. The rooms are spacious. Almost like apartments.

Family

2/10

Poor

30 May 2026

Natacha

An appalling experience with a complete lack of customer respect; we will never return. The room was dirty, with dust and mold present in the bathroom. The ventilation ducts were also clogged with dust, and there was almost no air circulation. Although this aparthotel advertises air conditioning, there was none, and the room temperature exceeded 28°C.
Traveling with a toddler, the conditions were unbearable, forcing us to check out two nights early (we vacated the room at 9:30 AM). To make matters worse, they refuse to refund the remaining two nights.
We attempted to resolve the issue through every possible channel—speaking with the staff on-site and sending emails—but received no support. A front desk agent even told us they could do nothing for us. Avoid this place.

Family_with_children

10/10

Exceptional

27 May 2026

MICHEL

Chambre propre, bien entretenue et bien équipée. À proximité de plusieurs bouches et lignes de métro/train (RER). Plusieurs cafés et restaurants non loin. Les galeries Lafayette à proximité. Une épicerie (Monoprix) au coin de la rue est très utile pour le petit déjeuner. L'hôtel possède un local sécuritaire pour la consigne des bagages en attendant la possibilité d'occuper la chambre. J'y logerais à nouveau lorsque je retournerai à Paris.

Family

6/10

Pleasant

25 May 2026

Enxiang

I dont like the standing shower with not enough water shield. So when you showering, water spills out of bathtub and on the bathroom floor. Messy!!

Family_with_children

8/10

Excellent

23 May 2026

Shaina

It was muggy. Wish they provided a fan at time that a/c was not available.

Great great location I would stay there again.

Friends

6/10

Pleasant

14 May 2026

Shamena

Ok location, not very clean smelly

Friends_and_family Friends

6/10

Pleasant

08 May 2026

Ariel

Clogged sink in the washroom, bed was comfortable, room was clean but a little old, elevator is small and slow

8/10

Excellent

08 May 2026

Amber

Good location. Basic but met our needs.

Friends

2/10

Poor

07 May 2026

Ernesto

Very unsatisfactory, nothing of what was said was the hotel. Bad service, no air conditioning, dirty , cleaning was every 3 days . Locations were not as close as descru

Family

2/10

Poor

06 May 2026

Gerardo Lopez

No air conditioner, hallways were dirty, thinks broken in the room, they clean every three days

Friends

4/10

Poor

06 May 2026

Yeansoo

This hotel offers minimal service. Room cleaning is done only by changing bedsheets and towels, and no floor vacuuming. And even if the key card doesn't work, you have to go back and forth to the front four times before moving to fix the door key. Eventually, I had to move to another room in the middle of the night, but the hotel staff only told me, \"This is something that could happen once in a lifetime. Never twice.\" What a good comfort. The next time I visit Paris, I will avoid this hotel.

Family

10/10

Exceptional

04 May 2026

Thi

Large apartment, Great location, lots of shopping

Family_with_children

2/10

Poor

04 May 2026

Chung Yan Joan

Stayed at Residhome Paris Opéra and unfortunately had a poor experience with basic service and cleanliness.

I requested hair conditioner multiple times over two days but never received it, despite vague and inconsistent explanations, (e.g., being told a “technician” was not available), which did not make sense for such a simple request.

Housekeeping was inconsistent: soap and toilet paper were not refilled even after room cleaning, and only trash was removed. We also had to buy and use our own shampoo, conditioner, body wash, and tissues during part of our stay. Only one type of soap was provided for hand, body, and hair use, which is below expectations for a 4-star property. The room also felt dusty and not well cleaned.

At one point, I was asked to go down to reception to verify whether items had been refilled, which was unreasonable. The in-room phone also did not work, so every request required physically going downstairs.

Service varied depending on staff, making the experience inconsistent and unreliable.

Overall, the lack of responsiveness, consistency, and cleanliness significantly impacted the stay. I would not recommend this hotel. The only positive aspect was its convenient location.

4/10

Poor

02 May 2026

Yue

Stayed in the 5 person accommodation. The room is very old and dusty. Bathroom smelled foul on arrival. The air conditioning was not working and it was too hot.

Friends_and_family Friends

4/10

Poor

29 Apr 2026

Pik Sai

The information on Expedia is not accurate and needs to update with correct information. There is no AC in the room. It has a fan. The toilet smells like piss and we don’t know why. There is only one pot and one pan in the kitchen. There is no onsite self laundry. Door handles are broken. Table is wobbly. However, location is excellent as it’s close to Monoprix and Metro. Staff are very friendly and helpful.

8/10

Excellent

26 Apr 2026

Yurii

Room is rather old. Location is nice, Opera and Galleries Lafayette are very close, Monoprix is next door. 15-20 minute walk to Tuileries. Price seemed a bit high, but perhaps that’s what you get in Paris.

Family_with_children

4/10

Poor

25 Apr 2026

Ibiene

No porters, the staff mostly spoke only in French. No introduction to the amenities. With a child it's not a place to be

Family_with_children

8/10

Excellent

21 Apr 2026

Rachelle

Location was perfect very close to nice restaurant and Galeries Lafayette. Bed is comfortable. There are only bath and hand towels,no face cloth available.

Family_with_children

10/10

Exceptional

20 Apr 2026

OFELIA

Thankfull for all servicesCleaning staff came every single day while our stay Personnels were vey kind and respectful with our belongings . I definitely will comeback .

10/10

Exceptional

17 Apr 2026

Anna

Everything was great, the room was spacious compared to others I’ve stayed in Paris before! And very close to amazing landmarks

Self

10/10

Exceptional

17 Apr 2026

Roshan

Room had adequate utensils and cutlery for 2 people in the studio apartment.
Bathroom was tidy and clean along with the room. A bit dark in the room as there are no ceiling lights just 2 lamps in the room with separate lighting in the kitchenette area .
At an excellent location, Just a few steps away from a train station and a short walk to another train station. Galeries Lafayette only 3 minute walk away , Monprix supermarket just 2 minutes away too .
Sofia at reception went out of her way to accommodate us and very informative too.

2/10

Poor

16 Apr 2026

Karina

El Hotel es viejo, falta mantenimiento, las fotos de la página son un engaño, definitivamente no son del mismo hotel, la limpieza de la habitación terrible, nos entregaron el baño sucio y a pesar de que nos quejamos nunca lo limpiaron, no volvería

Friends_and_family Family

2/10

Poor

15 Apr 2026

Chi Lam Debbie

There was nothing like what is stated on the website.

Tiny room, old and broken furnitures, malfunctioned elevators, hot/no air-con…..
There was slight improvement after we complained and got change to a lil bigger room but still not up to standard.

Do not book this hotel, or it shouldnt be classified as a hotel….

Family

10/10

Exceptional

15 Apr 2026

Gretchen

Fabulous!

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Gary

We had the one bed duplex, the upstairs was HOT, no matter what we did it couldn’t be cooled down and made sleep uncomfortable. Not sure why it’s 2 singles in the bedroom, it’s Paris and doesn’t make for a romantic get away. Luckily it was too hot to cuddle anyway. Other than that the room was great, everything you need and the downstairs got nice and cool.

Friends_and_family Family

4/10

Poor

13 Apr 2026

YARA

They don’t clean the room everyday, kitchen is very tiny. Only 2 towels per day when I paid for 3 people to stay there, homeless every night just in front of the hotel, 2 slow and old elevators, one wasn’t working. Couch bed mattress was not comfortable at all, very hard mattress, sheets not soft material, bathroom smelled like public restroom, overall cleaning service was too bad. Parking not available, it’s a busy area for shopping, you won’t find parking for your car.

Family

6/10

Pleasant

12 Apr 2026

K

Generally not the cleanist. Marks on walls, dusty. Needed a good deep clean! Unhelpful staff, we asked twice for bins to be emptied and no one came! Stayed 5 nights and no one cleaned the room so bins very full as was only provided with a waste paper bin size bin for a kitchen area! There were bin bags in the hall way from other rooms for 2 days! On the day of departure it said we had until 12 to leave and some one knocked on the door at 11 asking if we were leaving!!

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Anudeet

Staff and room was clean ,room and bed was small form 2 adult and infant but rest of things are decent

Family_with_children

10/10

Exceptional

03 Apr 2026

Surat

Nice location

10/10

Exceptional

02 Apr 2026

Ana Marcela

Super nice place and staff in an excellent location!

Family_with_children

10/10

Exceptional

30 Mar 2026

Cynthia

Super nice hotel and good location

Family_with_children

8/10

Excellent

29 Mar 2026

Stephen

It was a great location. The staff were friendly and helpful. The room was never cleaned and we finally asked to have the garbage emptied. We missed not having coffee in the room. There was a coffee maker in the kitchenette but no filters or coffee grounds. It would not have been worth it to buy either for the few days we were there. The beds were fine but not excellent.

Partner

4/10

Poor

25 Mar 2026

Jie Neng

Broken everything. Asked 3 days to fix the light. Nothing happened. Toilet doesn’t flash, broken ceiling, half hanging light, broken base board corner. Shower door too small. Washroom is wet every time after shower even be very careful.

Family_with_children

4/10

Poor

23 Mar 2026

Narteh

Pictures are very deceptive. A lot of the rooms need updating as they do not feel modern at all! It looked outdated and unclean. The main bedroom didn’t even have proper lighting and we had to rely on the hallway light to see properly.

Cleaning of the rooms before we got there was one of the worst I have ever come across. We had to do some cleaning ourselves especially as we had a young child running around. Which is unacceptable given the price to stay here.

Often we would come back and wonder if rooms had been cleaned properly despite seeing cleaners. There were empty food bags that were left out as our bins were full and we would come back to still find them there.

Overall I would say best thing about the place is the location. Literally close to a lot of restaurants and shops etc.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Megan

The photogtaphs for this hotel are very misleading. The room we were in was dingy, a little broken down (the WC smelled like sewer gas and urine and had a flickering light reminding me of a horror movie), the shower was mildewy and was stocked only with hand soap instead of shampoo/body wash. The location is very convenient to several metro stations and shopping at Galleries Lafayette and Printemps. Our first night however, were kept awake by deafening truck loading/unloading, so keep that in mind for booking. Definitely not a 4 star hotel.

Family_with_children

10/10

Exceptional

21 Mar 2026

Greg

A small studio apartment, all stocked with necessities, looked new and well maintained. Good local, market half block away. I would go again.

Partner

8/10

Excellent

14 Mar 2026

NExpresso coffee pots were not replenished daily.

8/10

Excellent

13 Mar 2026

Sandra

In the area of checking it’s not clean

Friends

4/10

Poor

11 Mar 2026

Nathan

Yeah, unfortunately, had a really horrible experience here. It may be partly due to the way they categorize rooms, but it didn’t work out for my disabled mom and my 20-year-old son at all. My messages were ignored and they ended up having to leave the hotel after their first night out of three because their basic advanced request of needing beds rather than one double (for obvious reasons) could not be accommodated. One refund was offered. Super disappointed

8/10

Excellent

09 Mar 2026

Jim

The hotel is in a great area for shopping and easy access to the metro. We walked down to the Louvre museum in about 20 minutes.
The grocery store, monoprix, is steps from the entrance to the hotel and has everything.
There's a busy little cafe which is just to the right. Also, if your looking for a Royal with cheese a Macdonlds is just past the little cafe

Partner

10/10

Exceptional

01 Mar 2026

shin sook

Great location, everything you need is near by. Clean room, friendly staff, great breakfast.

Family_with_children

10/10

Exceptional

01 Mar 2026

Gale

Staff was very courteous and helpful. The breakfast was very good, and the facilities were clean and comfortable.

Friends

6/10

Pleasant

28 Feb 2026

brandy

The location was safe and convenient. The staff were very nice. The

10/10

Exceptional

24 Feb 2026

Claudio

Courteous staff

Family_with_children

10/10

Exceptional

20 Feb 2026

Lazaro

Super recommend

6/10

Pleasant

16 Feb 2026

Gaspar

View and room nothing like in the pictures. Not very service oriented receptionist at check in. Poor noise insulation, loud housekeeping staff in the corridors.

Partner

10/10

Exceptional

14 Feb 2026

celeste

What a lovely surprise! Small but fully appointed and cozy. Spotless and modern. Room overlooking opera house. My first stay I was sorry to go but they were booked. I may come back for 2 week stay

Self

6/10

Pleasant

08 Feb 2026

Carolyn

room could use refresh, somethings were in poor condition, but overall clean and comfortable

Self

10/10

Exceptional

08 Feb 2026

Cham nan

Room was very clean, everything closes by restaurant shopping etc… accessible by foot to go everywhere. Staff was friendly and polite. I highly recommend. We were 4 adults and a 2 year old the room were tight

10/10

Exceptional

01 Feb 2026

Caline

The apartment had excellent space especially for Paris. The location is wonderful close to metro, RER and steps away from the Galeries. Staff was very nice. Would definitely stay there again.

Leisure Family

10/10

Exceptional

23 Jan 2026

Toshimi

Clean room and very comfortable bed, staff are very kind

Leisure Friends

8/10

Excellent

12 Jan 2026

GISELLE

THE LOCATION EXCELLENT, A 6 MNTS WALKING DISTANCE FROM GALLERIES LAFAYETTE,METRO STATIONS, RESTAURANTS, ETC. PERSONNEL VERY FRIENDLY & HELPFUL. ROOM VERY CLEAN AND NICE. THE ONLY COMPLAIN, NO ROOM MAINTENANCE IN 10 DAYS. TRASH WAS TAKEN OUT BY US AND REFILLS NEEDED WERE SUPPLIED BY HOTEL. BUT OVERALL FOR THE PRICE, VERY SATISFIED& FELT VERY SECURED DURING STAY.

Leisure Family

8/10

Excellent

12 Jan 2026

Diane

Clean room and staff were nice. Property is close to the Metro and just across from Galleries Lafayette and Printemps. We were happy with our stay due to convenience/proximity to places we wanted to visit.
My only complaint was on one Saturday morning, across the street maybe around 5 or 5:30am, several deliveries were made. You can hear the forklift, metal banging, unloading of goods, etc. Pretty annoying when you still want to sleep in. But overall, it was still a good stay.

Leisure Family

6/10

Pleasant

12 Jan 2026

Amina

The rooms were clean, but initially very cold and heating not responsive. The bed was comfortable and clean. There was not much storage - drawers, particularly - for a week-long stay. The kitchen area was small but adequately equipped. We mostly used the sink and the refrigerator and didn't try to cook.
Overall, the rooms and bathroom were a bit shabby and not very up-to-date. It was fine for our stay.
The location is excellent - near many Metro and RER lines and shopping areas, esp. the big department stores. This made the hotel worth the money.

Friends_and_family Family

2/10

Poor

04 Jan 2026

Jana Bayad

The room was tiny couldn’t even move in it. After begging and checking with the front desk they moved me to a corner room where at least I could put my luggage. Rima was a great help. The bathroom was old and the bathroom amenities were terrible. Breakfast was OK but one of the servers treated us like we were eating her food and was following us around telling what and what not to do… I have never seen anything like it for a breakfast buffet 😔

8/10

Excellent

23 Dec 2025

Martin

We chose Residhome Paris Opera as a convenient choice for shopping destinations. Steps away from Les Printemps and very close to Galleries Lafayette. The hotel is efficient, clean and offers a very complete breakfast option. A very decent choice for the location. Would definitely return as an option to enjoy this area of Paris.

Leisure Partner

8/10

Excellent

14 Dec 2025

Janae

This was a great place to stay, lovely staff on the front desk, great location, comfy beds and quiet at night. Disappointing was the breakfast not being provided to us despite our booking including it. We were given it complimentary one morning however the lady who works in the kitchen was rude and arrogant and should not work in the service industry!

8/10

Excellent

12 Dec 2025

Raymond

Room was cleaned daily. Staff generally helpful. But there are no laundry facilities on site (they have laundry service like in a hotel)

Leisure Family

10/10

Exceptional

11 Dec 2025

YUSHENG

Friendly staff. Room is a bit old and could hear people coughing next to our room. Good location.

Partner

10/10

Exceptional

01 Dec 2025

RAMAN

Ease of location
Responsive staff
Clean rooms

Leisure Friends

4/10

Poor

01 Dec 2025

Jenny

This is not a 4 star hotel. The place smelled like mold. the carpets were dirty and the lighting in the room was horrible. We were stuck in an inside room when I requested a balcony and you would think since we had a long stay reservation the room would be better. The only good thing is that it was close to the galleries Lafayette. Do not stay in this hotel.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Marion

Great location, room spacious with much better kitchenette than expected (not that we used it), staff, cleanliness etc all great. Breakfast room in basement/dreary, but food itself fine. There are a couple of cafes nearby, would probably go there next time. Traffic free zone, so very quiet. On top of Metro station and lots bus options very close. Opera Garnier a short walk. Would use again- especially for short stay.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Yu

The hotel apartment is located in a quiet cul-de-sac, and walkable to shopping and dinner, very convenient to get to metro or public transportation or call a Uber or taxi.

Leisure Family

2/10

Poor

18 Nov 2025

Mariam

They did not clean the room, I begged them to clean it for days! At least to give new towels. They only cleaned the room once ( I was there for 7 nights)

10/10

Exceptional

10 Nov 2025

LK

I like this apartment cos the location is good, the room is spacious

Leisure Family_with_children

10/10

Exceptional

27 Oct 2025

Karla

Our room was very clean. Beds were made every single day. Towels replaced as needed. Hotel staff, Ghani was so welcoming and helpful. Everyone in the hotel was perfect. The area is wonderful for shopping and dining. My family and I had a very good experience staying at this hotel.

Leisure Family

6/10

Pleasant

25 Oct 2025

Larytina

Good morning, thank you for a lovely stay at your hotel our breakfast attendant was amazing she went above and beyond to make sure we had everything we needed. Would love to see a few more breakfast options.

The apartment was spacious. The lighting is dim so it felt dark which is probably why the cleaners couldn't see the table dust. It’s definitely dated but functional.

Leisure Family

8/10

Excellent

15 Oct 2025

Pierre

The location is great - close to busses and metro, restaurants very close, a supermarket around the corner. We enjoyed the fridge and used the microwave. The beds were super comfortable.
One challenge was the temperature of the room. As we were unsuccessful in turned down the thermostat, the asked at the front desk if they would do it. They said they would send a technician. We asked 3 different times and still the room was to warm. Thankfully we would open the window.
We stayed 9 nights so our room was cleaned every 3 days. Luckily there was a housekeeping lady on the floor in the morning so we could get toilet paper... as it was not replenished.
Other than that, we enjoyed our stay and we would come again!

Partner

8/10

Excellent

13 Oct 2025

Hannah

Central location. Staff were friendly and accommodating.

Leisure Family

8/10

Excellent

13 Oct 2025

Ryoko

We had plenty of room, separate living room and bedroom was in upstairs. The supermarket was around the corner and metro and city bus stops are just a block away. It was very convenient.

10/10

Exceptional

10 Oct 2025

paul

Great area

Friends_and_family Family

8/10

Excellent

09 Oct 2025

john

Clean room , good helpful staff, great location for shops and transport

Partner

10/10

Exceptional

08 Oct 2025

Brian

Room was in great condition and staff were helpful. Located near great amenities and grocery.

Leisure Family

8/10

Excellent

07 Oct 2025

Marianne

Bed was too hard

8/10

Excellent

06 Oct 2025

Iwao

The hotel is located very close to the famous department stores and is very convenient for shopping. Less than 5 mins walk takes you to metro stations, so you could easily go many tourist spots by metro.

Leisure Family

8/10

Excellent

06 Oct 2025

Victoria

Fabulous location. Well equipped room.

4/10

Poor

05 Oct 2025

carlos a

Frankly the location is great but the service is very bad. That do not make cleaning every day. You must ask towels, toilet paper and soap if not they don’t give you. They promise clean and only clean 1 times in 7 days.

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Alison

The staff here are absolutely amazing, so friendly and helpful, and the location is really good too. Unfortunately, the rooms let the experience down a bit. Our first night was awful; we stayed in a one-bedroom apartment with a sofa bed, which was extremely old and noisy. Every tiny movement made a sound, so we barely slept.

The staff were great and moved us the next day, but the only option was two separate studio rooms, which was disappointing as the trip was for my daughter’s birthday.

The photos on Expedia aren’t accurate or realistic at all. The rooms are much more basic and outdated in reality, with no view. If you do book, I’d definitely recommend choosing the Parisian rooms, as we found out while we were there that these are the newer and much nicer ones.

Leisure Family