Italy
, Naples 
Victoria
Disappointing
We found check in difficult and stressful. It was hard to locate the building and then figure out how to use the keypad to gain access. The surrounding neighbourhood did not feel safe (especially at nighttime).
The wall in the bedroom was very thin and we could hear every word/cry from a small child from the family next door.
The first time we showered, the door came off the slider. The shelf in the shower was rusty and the shower drained very slowly.
We expected breakfast to be included and this is one of the reasons we booked this property over others in Naples. Multiple factors indicated breakfast was included:
1) described as a “bed and breakfast”
2) outlined on Hotels.com as “breakfast is served at a nearby bar”
3) a sign on the door with a ticked box indicating breakfast was included
Upon discussing this on multiple occasions with the front of house staff who also contacted the owners of the property, we were disappointed in their response and felt they were confrontational. We were told to contact Hotels.com regarding THEIR property as the description was incorrect and we should “take it up with them”.
We found the only positives were the TV (which had Netflix) and the property is located within very close proximity to Napoli Centrale (less than 4 minute walk)
The wall in the bedroom was very thin and we could hear every word/cry from a small child from the family next door.
The first time we showered, the door came off the slider. The shelf in the shower was rusty and the shower drained very slowly.
We expected breakfast to be included and this is one of the reasons we booked this property over others in Naples. Multiple factors indicated breakfast was included:
1) described as a “bed and breakfast”
2) outlined on Hotels.com as “breakfast is served at a nearby bar”
3) a sign on the door with a ticked box indicating breakfast was included
Upon discussing this on multiple occasions with the front of house staff who also contacted the owners of the property, we were disappointed in their response and felt they were confrontational. We were told to contact Hotels.com regarding THEIR property as the description was incorrect and we should “take it up with them”.
We found the only positives were the TV (which had Netflix) and the property is located within very close proximity to Napoli Centrale (less than 4 minute walk)
