Starhotels Terminus

Italy , Naples
NAPLES, Piazza Garibaldi, 91
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100 reviews shown

10/10

Exceptional

21 Jun 2026

Lyne

Accueil chaleureux et courtois, on nous a offert un upgrade ce dont nous avions apprécié et roux raisonnable. La chambre est impeccable et très jolie. Très centrale, près du métro, la gare et des principaux points d'intérêt. Je le recommande à 100%

Friends

8/10

Excellent

20 Jun 2026

Catherine

This is a great hotel with great service & convenient for day tour pick up. It is by the train station so the area is busy. There are good restaurants close by and police around to help address problems typical of a big city. Naples has many diverse neighbourhoods & wonderful waterfront. I walked but I am used to big cities. Great for a short term stay.

Self

10/10

Exceptional

19 Jun 2026

Anne

This hotel is in a great location near the Central Train Station. The rooms are clean, beds comfortable and it was a great breakfast!

Self

8/10

Excellent

18 Jun 2026

Kelly

Rooms were great. Very clean and comfortable. Mini bar was well priced. Breakfast was just ok. Glad I didn’t pay for it for the full 3 days.

Friends

10/10

Exceptional

14 Jun 2026

Gary

Perfect location next to the train station for exploring Naples or catching a train to other parts of Italy. Excellent breakfast and good restaurants next to the total.

10/10

Exceptional

11 Jun 2026

indira

Great place tos yay. It was very close to all the important places and next to the station. The tours pickup spot is downstairs so very helpful and strategic.
The property was very clean, ac on point and restaurant was amazing. Don’t miss the roof top

Family

10/10

Exceptional

07 Jun 2026

Morag

I have stayed here many times. It is always good but this time was exceptional. There is now a beautiful roof garden. I was told that a bar is planned on the roof so for now you have to take your drinks from the bar downstairs. I have already booked my next stay

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Raymond

Hotel is next to train station, new building , clean and convenient if traveling by train. Arrived around 1:30 and the staff mentioned that there is another room ready for extra fees of additional 30 euros with breakfast. I said I wait, then she tried to push me to buy the breakfast and I told her I don’t need it to because I’m leaving early on a tour. Anyway, after 3:30 the room was ready and it was a nice room.

Partner

10/10

Exceptional

06 Jun 2026

Sanjay

Clean room

Family_with_children

10/10

Exceptional

05 Jun 2026

Eileen

Hotel was lovely, great location. The only downside was the breakfast was not that good. It seemed like the staff may have been inadequate for the number of guests being served. We had dinner in the same dining room, as well, but that was fine except the chocolate gelato was not too fresh.

Friends

6/10

Pleasant

04 Jun 2026

Evelyn

The place itself was nice and maintained but the culture of the staff were low on hospitality. When we arrived one of the men behind the desk was arguing with a customer very loudly. While the customer might have been difficult, he should not have been raising his voice so loud. My husband went to the restaurant for breakfast and was completely ignored by the staff. He was not acknowledged and they even looked the other way when passing his table. They were too busy talking with one another. Overall the staff lacked a culture of hospitality that should have been present, especially for a higher end hotel. Extremely disappointing.

Partner

10/10

Exceptional

04 Jun 2026

Kenneth

Ignore the outside area, that is not the hotel. We enjoyed our stay. Staff was nice, restaurant provided a great breakfast and the dinner menu looked nice.

Partner

10/10

Exceptional

01 Jun 2026

Regina

Convenient to train station

Family

10/10

Exceptional

01 Jun 2026

Kathye

What a lovely surprise in the heart of Naples---the staff was friendly and very professional. The room was exceptional. We were very impressed with this hotel and will definitely stay here again.

Partner

10/10

Exceptional

31 May 2026

Norma Itzel

Hotel conveniently located next to the Napoli Centrale and not too far from the airport. Since we had an early arrival, the staff kindly stored our luggage while we toured the area.
The room was spacious and clean.

Family_with_children

10/10

Exceptional

30 May 2026

Patrick

Excellent staff and secure facility. Front end woman was particularly helpful to us as Canadian tourists.

Partner

6/10

Pleasant

28 May 2026

Daniel

Great hotel, friendly, helpful staff; however, it is located at the central station so it is very busy and there is constant traffic noise and honking throughout the day and night.

Partner

10/10

Exceptional

28 May 2026

Lucia

Wonderful hotel! Clean and up to date and very close to the train station.
Really love Naples!

10/10

Exceptional

27 May 2026

Carlos M

Great location! Attentive staff. Clean room

Family

10/10

Exceptional

27 May 2026

Liza

Room was very spacious. Large bathroom. Quiet room. Restaurants nearby. All of our tours met outside this hotel so it was incredibly convenient.

Partner

8/10

Excellent

27 May 2026

Alina

It was a very simple but clean hotel.

Partner

8/10

Excellent

27 May 2026

JoAnn

The room was large and comfortable.

Partner

10/10

Exceptional

26 May 2026

Michele

Breakfast included was continental and very good scrambled eggs and the coffee was good.

Partner

10/10

Exceptional

26 May 2026

Penny

This hotel was centrally located and we could easily navigate around town.

10/10

Exceptional

23 May 2026

Thomas

Check-in was excellent. There was a crowd of folks(a tour group) occupying the lobby. We could barely enter. The person behind the counter recognized it immediately and motioned for us to approach and check in.
Leaving was another story. While they'll call you a cab, they don't have doorman service like most first rate hotels. This is a uniformed person that flags the cab, directs him where to stop then assists you to it. We were on our own, couldn't locate the guy, crossed the 6 lane street 3x and finally jumped into another cab.
The room was very nice. The only downside was the shower stall. It was really TINY. Was like a travel trailer. We are not big people. If you are, it is a definite consideration.

Partner

10/10

Exceptional

10 May 2026

Thomas

Excellent hotel and easy access to the train station. The hotel has an amazing breakfast. The area around hotel has decent food but when in central Napoli there is better.

Partner

10/10

Exceptional

09 May 2026

Laura

Clean room and good central location

10/10

Exceptional

07 May 2026

Senay

We were offered an upgrade for only 25 euros for an early check in and a beautiful one bedroom suite. Amenities are second to none. Staff very helpful.

Partner

2/10

Poor

05 May 2026

Shelton

NON STOP and honking street Traffic, paper thin walls and leaking toilet dripping made this a no sleep zone

Family

10/10

Exceptional

04 May 2026

Diana

Lovely hotel across from the train station. A bit noisy outside if the windows were opened, but amazing how they keep the sound out when they are closed. Didn’t get to have breakfast because our flight was very early. Front desk got us a cab in 2 minutes.

Family

10/10

Exceptional

03 May 2026

It is at the doorstep of main train station. The area is safe and room is ample and quiet. Highly recommended

Partner

10/10

Exceptional

01 May 2026

Norman

Location met our needs perfectly. For our early departure they provided a breakfast box.

8/10

Excellent

01 May 2026

Ronald

Very convenient to the Naples train station. We only needed one night before heading out on our flight back to USA from Naples Airport. The hotel was clean and room was comfortable. A great hotel if you are needing to use the trains or busses frequently. Alibus to the airport is around the corner so that was a convenient option instead of taking a cab.

Partner

8/10

Excellent

01 May 2026

Meredith

The housekeeper was so nice! She kindly made our 1 bed into 2. The hotel staff snapped at us when we stated that there was one bed and we needed bedding for 2. Otherwise, hotel was clean. Restaurants nearby. Naples is a dump, but that is not the hotels fault

Friends_and_family Friends

6/10

Pleasant

29 Apr 2026

Ross

While the hotel room itself was clean and quiet. The hotel location is convenient for access to train, metro and airport.

I noted that there were dirty dishes left in the hallway - common area floor for at least 14 hours, indicating that housekeeping was not on a periodic monitoring of floors, at least on the days that we stayed. Whether this was indicative of a systemic concern or a single bad day for housekeeping, it left an unfavourable impression. This single event should not dissuade people from staying, but if there are multiple such instances across other reviews, this would indicate a need for management to review processes.

Partner

10/10

Exceptional

29 Apr 2026

Elizabeth

The hotel is the perfect location if you need to travel. It’s next to the train station and in central Napoli. The rooms were kept clean and the staff were friendly. Was able to have a pick up and drop off for an excursion with World Tours day trip to Amalfi Coast, Sorrento and Positano. Highly recommend this hotel.

Self

10/10

Exceptional

29 Apr 2026

Luis Fernando

Excellent e hotel with best location

Partner

10/10

Exceptional

28 Apr 2026

Marty

Great breakfast, staff is great convenient location to railway. Rooms are large and comfortable.

10/10

Exceptional

28 Apr 2026

Bruce

Clean room each day with easy to adjust temperature.Very nice staff. Breakfast buffet very good.

Self

10/10

Exceptional

27 Apr 2026

Jack

Clean room, nice and cold after a hot day. Perfect for staying the night in Naples on the way to the airport.

10/10

Exceptional

26 Apr 2026

Darla

The hotel was close to the airport which was nice and had multiple restaurants close by. Getting a ride to the airport was quick and easy! The room was quite big which was nice and the bed comfortable!

Family

8/10

Excellent

26 Apr 2026

Sandra

Yes

Friends

10/10

Exceptional

25 Apr 2026

Carletta

Great location . Hotel was welcoming and met our needs perfectly.

Friends

6/10

Pleasant

25 Apr 2026

Susanne

If you are looking for a place to stay near Napoli Centrale, this is it. There are others around but this is the closest to the station and the most expensive. Otherwise it is just ok, clean, yes but rooms are small, noise transfer between rooms is a lot, amenities are few and don't bother trying to find ice or an iron. Also, if you are an adult, ask for more towels, the ones they give you are just enough to dry one leg.

Family_with_children

10/10

Exceptional

24 Apr 2026

Nia

A lovely hotel
Very convenient for the train station and the airport bus.
A nice stay

Friends

8/10

Excellent

21 Apr 2026

Maria Eugenia

We spent one night here to catch an early flight . We were upgraded to a suite which was nice but this hotel had large bus groups and the restateabt was a disaster . Food was less than mediocre and dinner service was really slow . Breakfast was large buffet but carrots were ice cold and tasteless . Eggs awful . share to find a place to sit . Wouldn't stay here again ,

Friends_and_family Friends

8/10

Excellent

20 Apr 2026

Azucena

Clean room. Close to train station. AC was not available. Supposedly not in season even tho the booking said there was ac. Was told to open the windows.

Pet

10/10

Exceptional

20 Apr 2026

Robert

The room was clean. The bed was big. The view of Vesuvius was exciting. Located 200 feet from the front of Garibaldi train station. Noisy with the windows open - but quiet with the windows closed. Location was good for seeing the Amalfi Coast and access to trains, buses, subways to explore other parts of the city and the towns of the Amalfi Coast. Take the Campana Express to Sorrento, walk to the Ferry terminal for trips to Positano and Amalfi - buy your own tickets for €30 and spend as much time as you need in these towns (tip: the arranged tours kind of suck b/c you only spend 1 1/2 hours on each stop). Naples is a rough place. The area around the hotel is very safe with many police and military protecting us dumb tourists. Wandering far away from main roads can be intimidating. We saw an elderly lady get knocked to the ground and her purse stolen by a gang of scumbags at 5:00 in the evening. For a fantastic food experience visit Franco’s Pizzeria (black awning) around the corner from hotel. Ask for a table downstairs.

Partner

8/10

Excellent

19 Apr 2026

Carol

Ac wasn’t turned on so it was very hot in the room.

10/10

Exceptional

19 Apr 2026

Christian

Excellent location, clean comfortable and good value.

Self

6/10

Pleasant

15 Apr 2026

Thao

Hotel is located next to train station which is convenient if you are traveling by train, however it also makes it a very loud area with lots of cars & people. The room & hotel areas are clean, however the a/c could not be manually set in the room and is controlled by the hotel which cannot be adjusted. I prefer my rooms cooler and was told a fan could not be provided. I tried to keep the window open however the street noise was too loud to sleep through. The staff were a bit cold and indifferent. If not for my train schedule, I would stay closer to the historic center for a better Naples experience.

Family

10/10

Exceptional

13 Apr 2026

Thomas

Great location for train travellers.

Partner

10/10

Exceptional

13 Apr 2026

Lynne

We had a fabulous stay at Starhotels Terminus, Naples. The staff, from the moment you are arrive, are friendly, helpful and informative. The hotel is immaculate, the communal areas are beautifully maintained, comfortable and have an exceptionally relaxing ambience.
The room was beautiful. We were lucky to have a Vesuvius facing room which delighted me as that was the main reason for our visit as we were going up to the crater! The room was spacious, comfortable, beautifully clean, we slept so well in the bed and the bathroom was fabulous with lovely toiletries. There was a safe, great space for clothes and shoes, a mini bar and everything you need was available.
My only slight disappointment was breakfast. For 15 Euros each, there was a great variety of pastries, cakes and sweet treats that we would not normally eat for breakfast so we ended up with toast as the items we (and probably most brits) would eat like fried eggs or porridge, you had to pay extra for and should really be included in the quite expensive charge. This is not a criticism but hopefully a pointer that the hotel takes on board as we would have eaten there every day had there been more hot breakfast choice that we did not have to pay extra for.
Overall, we loved our stay and will stay again as we still have much of Naples to explore!

Partner

8/10

Excellent

11 Apr 2026

Andrew

Great staff. Room was hot.

Family_with_children

10/10

Exceptional

08 Apr 2026

Tonia

We had a lovely room that was spacious and comfortable. The bed was very comfortable and we could choose our pillow type if we wanted. We were fortunate to be upgraded to a deluxe room, which was great as it had coffee making facilities in, which the superior rooms don't. The location was perfect for sightseeing and connections for train and metro. Overall a great stay!

Friends

10/10

Exceptional

07 Apr 2026

Lidia

Beautiful hotel and located steps away from the train station and Naple’s finest pizzerias.

4/10

Poor

07 Apr 2026

Ryan

I thought I would write this review as all the others seemed strangely off the mark. This hotel is pretty terrible. Reception was ok but upon arrival immediately started trying to upsell to better rooms and early check in which wasn’t pleasant as you are paying a lot for the rooms already. I would class this as a 3stsr hotel, location is very sketchy particularly at night. People loitering the square, police and army everywhere. The hotel is literally 10mins from the train station drop which sounds good but then you need to factor in the Neapolitan driving. Car horns all night every 10seconds, doesn’t stop. Then you are woken up at 8am by cleaners shouting down the halls continuously, banging and moving furniture like it is police raid. The rooms are shocking things coming off the walls, safe doesn’t work, bed like sleeping on a steel plate. We ordered a queen bed and was literally two beds pushed together with a gap. Sheet situation on beds diabolical. Two sheets and a small duvet not inside each other but on top. So when you get into bed the whole thing falls apart. Gym not worth looking at. The photos are very misleading of the quality of this hotel. Don’t get conned look elsewhere.

Partner

10/10

Exceptional

06 Apr 2026

Ateka

Excellent!

10/10

Exceptional

03 Apr 2026

Jean

Clean room kind staff

10/10

Exceptional

02 Apr 2026

Sara

I had a lovely stay. Room was clean, breakfast options were great and the location was perfect next to main train station in Naples.

Self

10/10

Exceptional

29 Mar 2026

Graeme

Great location to train station

Partner

8/10

Excellent

29 Mar 2026

Michelle

The hotel was perfectly situated to walk anywhere or take the train or metro to any one of the beautiful sights around Naples. Breakfast was amazing and the gym was great too

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Portia Y

Naples Central Station 2 minutes walk.

Friends

10/10

Exceptional

27 Mar 2026

Michael

Nice clean, comfortable hotel conveniently located next to the train station. Staff were very professional and friendly.

10/10

Exceptional

17 Mar 2026

Jerry

Everything was great. Room clean and great. Staff exceptional.

Partner

10/10

Exceptional

11 Mar 2026

Mark

Great location. Friendly staff. Very comfortable.

10/10

Exceptional

09 Mar 2026

Kit Meng

Well appointed hotel next to Napoli Sentrale. Very convenient. Room was great, with a view of Vesuvius. Paying for an upgrade to avail early check-in was worth it.

Partner

10/10

Exceptional

08 Mar 2026

Weiqi

Very friendly staffs, great location

Partner

10/10

Exceptional

08 Mar 2026

Jeremy

Great location. All staff were very friendly and helpful

Partner

8/10

Excellent

04 Mar 2026

Steven

Good location. Excellent breakfast

Friends

10/10

Exceptional

17 Feb 2026

Erica

Great hotel directly across the street from the central train station, which is not only a convenient way to travel to/from Napoli, but also to get back & forth to the tourist sites in the area, such as Pompeii, Herculaneum, and Reggia di Caserta, all of which we visited and enjoyed.

We had a spacious, comfy corner room with small balconies and views of the piazza. Everything in the room was wonderful, although the bed was very hard, which messed with my husband's back a bit.

The staff were very friendly and helpful, and went the extra mile to help out with a special request.

Breakfast was plentiful and good quality.

There is a pretty decent gym with enough equipment to get the job done, though it gets no air flow and it gets very warm in there, fyi. Nice to sweat a bit in the winter though!

Friends_and_family Friends

8/10

Excellent

12 Feb 2026

Christopher

Room was clean staff was nice and breakfast was good location was right outside the train station which is why i choose it because the tour to pompay meets right outside the doors.

Leisure Self

10/10

Exceptional

09 Feb 2026

Mario

All good

Business Partner

10/10

Exceptional

07 Feb 2026

Anthony

Room was spotless.

Leisure Partner

10/10

Exceptional

06 Feb 2026

Kathleen Marie

Very nice, in a convenient location near the train, but not noisy.

Leisure Self

6/10

Pleasant

01 Feb 2026

Grace

Walls are very thin - can hear next room talking/tv/coughing/ toilet flushing. Being close to the station is good but not good enough if you don’t sleeping enough because of the next room’s noise.
WiFi didn’t work.
Breakfast was fine but staff are generally disinterested.
I would not go back.

10/10

Exceptional

28 Jan 2026

Gary

Incredible from start to finish. Upgraded to a delux room with a gift of a bottle of wine in the room.

Self

10/10

Exceptional

19 Jan 2026

Sydney

The room was fantastic. And the staff were fantastic as well. The proximity to the train station was great. And there are lots of food and shopping options very close by. We had a great stay and would stay again!

Leisure Partner

10/10

Exceptional

10 Jan 2026

Fiona

Very clean and great staff

8/10

Excellent

05 Jan 2026

Jay

Good location, staff was excellent.

Leisure Family

10/10

Exceptional

03 Jan 2026

Jassen

The staff was highly attentive to our needs during our stay, including preparing a breakfast box for us to take along when we told them that we could not stay for our paid breakfast due to our flight departure time. We originally wanted two separate beds for our room, and when we were given a room with a combined bed, the staff even came and split the bed for us.

The hotel is close to restaurants, a grocery store, metro, trains, and transportation to the airport (only about 15-20 minutes away). Highly recommend this place.

Leisure Family

10/10

Exceptional

30 Dec 2025

Robert

Excellent Room, got an upgrade, thanks to Ivano. Very Clean, Very good options at breakfast. Excellent location for Train, Bus, Metro users.

Partner

10/10

Exceptional

23 Dec 2025

IRENE

Clean room, comfortable, fantastic breakfast buffet and wonderful location!

Leisure Family

6/10

Pleasant

22 Dec 2025

Jhovelle Zhi Wei

One of the room lights was flickering and we informed the reception staff. However, next night it still wasn't fixed and staff just said the repairman had not come/seen it?

Leisure Family

10/10

Exceptional

15 Dec 2025

David

Nice hotel.

Self

10/10

Exceptional

10 Dec 2025

Aldis

Wow great mattress pillow menu
Lots tv close to train and Metro
Front desk very helpful especially Luigi
Had a theft on Metro and extra help appreciated Late check out granted

Leisure

8/10

Excellent

08 Dec 2025

David

If it’s about location you can’t get better - right next to centrali stn. It’s quiet inside despite the chaos out on the street adjacent. Rooms are cosy, so don’t expect any expanses to spread out your luggage or shopping. Shower is excellent - hot water spot on, unlike Australian hotels. Expensive for what you get, but location wins over. Breakfast is good.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Jianwen

Located right across the train station and the subway station is nearby as well. It is safe in the area. Very good option to stay for visiting Naples.

10/10

Exceptional

06 Nov 2025

PAVINA

The room was spacious and sparkling clean. The hotel was right across the street from the train station, which was a big plus for us. We were first concerned that it could be noisy but we were given a room facing a side street so it was very quiet. We enjoyed our stay there.

Leisure Partner

10/10

Exceptional

05 Nov 2025

Charles

Room was large and well maintained by the housekeeper. A/C was great with no problems.

The rooms was quiet with great blackout curtains.

Partner

6/10

Pleasant

02 Nov 2025

Benjamin

The hotel it’s ok. Personal at the reception are arrogant and disrespectful

Self

10/10

Exceptional

02 Nov 2025

Charles

Extremely friendly staff, with a smooth check-in at the hotel. Room are clean and comfortable.

Partner

10/10

Exceptional

01 Nov 2025

Jane

Beautiful, super clean and goid location if you plan to take the train for day exvursions. They have us a nice upgrade also and a bottle of wine in our room for being Expedia VIP members.

Partner

10/10

Exceptional

29 Oct 2025

Susan

The staff was excellent and very accommodating. The room was clean and lovely. Easy access to the nearby historical landmarks, local shops, and great food.

Leisure Friends

6/10

Pleasant

28 Oct 2025

Frank

Very nice bed, excellent breakfast. The big problem for this hotel is that it is next to a very busy street right in front of the train station, where the traffic is often confusing and interrupted by tourists. And the cars lay on the horns in response, so much honking. Even the best windows can't protect you from the noise.

Business

10/10

Exceptional

26 Oct 2025

Ronald

Excellent location, amazingly quiet considering being next to the train station, lots of dinning options. Also excellent and professional staff. Would stay again.

Leisure Partner

10/10

Exceptional

25 Oct 2025

Michael

This property is in the perfect location if you’re traveling by train. Friendly staff! Facility is really clean and comfortable! Restaurant on site pretty good as well. Overall it a wonderful place

10/10

Exceptional

25 Oct 2025

Bonnie

Very helpful and courteous staff.

Friends_and_family Friends

10/10

Exceptional

25 Oct 2025

Hu Eliot

Easy access to train and central bus buildings
(2-5 minute walk). Very good breakfast and quiet
room, excellent ambience

Self

10/10

Exceptional

24 Oct 2025

Stanley

We’ve been to over 10 different cities in Italy. This was the best place we have stayed at (in that price range) Better than all other hotels or Airbnb apts)

Leisure Family