BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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7.6/10Very good266 Reviews
Cleanliness8.4/10 8.4
Service8.4/10 8.4
Comfort7.6/10 7.6
Condition7.6/10 7.6
Location6.0/10 6.0
Neighborhood6.0/10 6.0
Amenities7.0/10 7.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About New Sayonara
Located in the heart of Naples, Hotel New Sayonara offers convenient amenities and comfortable accommodations. Enjoy complimentary Wi-Fi, concierge services, and a 24-hour snack bar/deli with room service. Start your day with a complimentary buffet breakfast and unwind with a drink at the bar/lounge.
The hotel provides express check-in/check-out, dry cleaning/laundry services, and a roundtrip airport shuttle (surcharge). Each of the 16 air-conditioned rooms features a flat-screen TV, private balcony, and private bathroom with complimentary toiletries and a bidet.
The hotel is a short drive from Spaccanapoli, Naples National Archaeological Museum, Via Toledo, and Galleria Umberto I.
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In the heart of Naples, Hotel New Sayonara is within a 5-minute drive of Spaccanapoli and Naples National Archaeological Museum. This hotel is 2.2 mi (3.5 km) from Piazza del Plebiscito and 2.3 mi (3.7 km) from Via Toledo.
Make yourself at home in one of the 16 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Smoking areas
Check-in and check-out
Check-in from
12:00 PM
Check-in until
8:00 PM
Check-out until
10:30 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 30
Pet max weight (per pet) in lb is 66
Only dogs and cats are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets allowed (no fees)
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.
We have included all charges provided to us by the property.
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You need to know
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
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Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. \nIf you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours. Guests are required to download the property's WHATSAPP mobile app before check-in. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
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Minimal age
18
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Optional fees
- Airport shuttle fee: EUR 25.00 per vehicle (roundtrip)
- Nearby parking fee: EUR 30 per night (10 ft away)
- Late check-in fee: EUR 20.00 for check-in between 10:00 PM and 6:00 AM
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: EUR 15 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Italian
French
Spanish
Nearby attractions
Corso Umberto I
0.3 km / 0.2 mi
Piazza Giuseppe Garibaldi
0.4 km / 0.3 mi
Mercato di Porta Nolana
0.5 km / 0.3 mi
Porta Capuana
0.7 km / 0.4 mi
Via dei Tribunali
0.8 km / 0.5 mi
Spaccanapoli
0.8 km / 0.5 mi
Naples Cathedral
1.2 km / 0.8 mi
Botanical Garden of Naples
1.3 km / 0.8 mi
San Lorenzo Maggiore
1.4 km / 0.8 mi
Via San Gregorio Armeno
1.4 km / 0.8 mi
San Gregorio Armeno Church
1.4 km / 0.9 mi
Naples Underground
1.5 km / 0.9 mi
Piazza San Domenico Maggiore
1.6 km / 1 mi
San Domenico Maggiore
1.6 km / 1 mi
Sansevero Chapel Museum
1.7 km / 1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 16
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hireExtra charge
- Airport Shuttle
- Room service
- Laundry service
Show 16 more facilities & services
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy serviceExtra charge
- Hotel safe
- Lift access
- ShopExtra charge
- Concierge
- Luggage roomExtra charge
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Hot tubExtra charge
- Breakfast
- Breakfast buffet
- Snacks
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about New Sayonara
100
reviews shown
Paul
Just been renovated but in a dirty neighbourhood. Reception wasn’t where it says it is. No phone in the room. No coffee only tea bags. No milk. Rough neighbourhood.
Robert
This hotel has been recently renovated and they did a wonderful job. The rooms are modern and nice. My wife and I stayed in a queen room with a balcony over the street while our 4 sons had a small suite with a full patio and a kitchenette. Staff was friendly and breakfast (offered at an adjacent coffee shop) was the perfect Italian way to start the day!
Sidra
The area around Naple's Centrale is a bit of a whiplash for anyone coming for the first time. If you're not ready to walk into a shady street, and try and search for the hotel as it's like a conjoined apartment with other hotels, it's best not to stay around here. Although accomodations at hotel were alright, some of us staying had some issues with an odor in the air that negatively effected the experience. It depends on the person, as I personally didn't sense anything. The breakfast was great, though, and made up for it. The hosts are nice.
Michael
The staff were great the room was clean the bed was hard for our taste but the Ac worked great.
The walls are alittle thin noise carries really well otherwise a great convenient spot
The walls are alittle thin noise carries really well otherwise a great convenient spot
Ingrid
convenient location to train station.
Dina
Breakfast at 8am? Everyone else starts breakfast at 7 for early travellers. 3 different keys and doors to finally get to your room. A/C very week. Room very small for the bed size. Hallways smell like smoking, staff don’t speak English. Area did not feel safe for walking especially at night.
Marenoas
Poor neighborhood but hotel is safe
Ibrahim
The neighborhood and the entrance to the hotel were sketchy. The staff was very friendly and helpful though
Michelle
The AC semi worked when we checked in and then we left the room and someone came in and left towels but the AC no longer worked. It was extremely hot and we received no response to get it fixed. The hotel is old and questionable with 3 keys for different doors for security.
Verified traveler
Very convenient place to stay in Naples
Very close to Naples train station. Convenient for day trips. The staff was super nice. The actual room was very clean. It was a little loud outside the room, but we knew it would be as it was located near the train station. I would stay again if I needed a place to stay in Naples.
Jack
Close to the train station.
Verified traveler
Horrible.
You get what you pay for. This place is in a very disgusting part of town. Literal trash & urine all over the streets - stay away from here if you’re a couple looking for a romantic vibe. Onto the room itself:
The room was tiny. Had to squeeze by the bed every time we walked in. (Photo attached). The HORRIBLE WiFi not even usable!!!’ Couldn’t even check my email or FB on Christmas.
VERY noisy, very thin walls. You will hear everything. Awful.
There was a horrible smell in our room & bathroom the entire time. We noticed the entire hotel smelled like this as we walked through each day. We had to keep the windows open in the room to keep the smell out. In December this meant it was very cold in the room.
The shower head was half broken. Can’t point it on your body. It made showering extremely difficult.
The shower clogged each time it was used.
The breakfast offering was pathetic and lazy. On the day of our checkout, they closed it 30 minutes early.
Not much for food in the area either.
The staff was lazy and unhelpful when asked questions.
Worst of all, the morning after we checked in after a very long 8 hours commute, we wanted to sleep. The maid came and woke us up not once, but THREE times. After she was told the first time we don’t want service. This ruined the entire first day of our trip due to how exhausted we were after being repeatedly woken up.
Not acceptable.
My advice, don’t stay here.
The room was tiny. Had to squeeze by the bed every time we walked in. (Photo attached). The HORRIBLE WiFi not even usable!!!’ Couldn’t even check my email or FB on Christmas.
VERY noisy, very thin walls. You will hear everything. Awful.
There was a horrible smell in our room & bathroom the entire time. We noticed the entire hotel smelled like this as we walked through each day. We had to keep the windows open in the room to keep the smell out. In December this meant it was very cold in the room.
The shower head was half broken. Can’t point it on your body. It made showering extremely difficult.
The shower clogged each time it was used.
The breakfast offering was pathetic and lazy. On the day of our checkout, they closed it 30 minutes early.
Not much for food in the area either.
The staff was lazy and unhelpful when asked questions.
Worst of all, the morning after we checked in after a very long 8 hours commute, we wanted to sleep. The maid came and woke us up not once, but THREE times. After she was told the first time we don’t want service. This ruined the entire first day of our trip due to how exhausted we were after being repeatedly woken up.
Not acceptable.
My advice, don’t stay here.
Gautam
Staff were really nice. Room was quiet. Lots of eating options close by. I didn't have the breakfast but it looked good. The area near by has a lot of restaurants. This hotel was about a 2 minute walk from Napoli Centrale so very convenient for taking the train.
Sophia
Nice and clean. Kind staff very helpful. But little door in the bathroom like stagnant water. I recommend this hotel.
Rita
Great location, easy to get around the city by metro which is across the street as well as bus/ train station. Outside can seem a little sketchy but we felt very safe in the area. Hotel staff was super helpful and friendly. I would stay here again.
Bernard
Great staff. Room was clean but needs a touch up.
Samta
Staff was very responsive to each and every communication and request made. Basic needs were met in a clean environment but the surroundings of the property could be cleaner
Adam
Wonderful manager and very convenient location.
Sabrina
This hotel is conveniently located across from the train station. Breakfast is good and coffee is great. The area may seem sketchy, but you can’t blame the hotel for the surroundings. The city needs to move on the undesireables.
Tara
Amazing front desk staff.. Clean and comfortable rooms. Bathrooms could use a little updating, but spacious and clean. The area is very busy.
Melanie
Recommend
Hotel Sayonara were helpful. They didn't have our rooms the first night so stayed together in one room with the family we were with which was fine. Our room was beautiful and had a wonderful view of the piazza with a balcony. The breakfast was typical for Italy as were the bathrooms. I would recommend this hotel to friends for it's charm.
Garry
Too short of a stay
We stayed here just one night. We arrived with bicycles on the last train of the night and we’re taking an early morning ferry out. The owner met us for check-in and was very friendly and helpful. Helped to lock the bikes up and packed a breakfast bag for each of us. Would definitely stay here again.
Karen
Staff were friendly n welcoming. Very limited hot water none both mornings.
Verified traveler
Great service, and great hospitality. Great proximity to Central Station.Thank you!
Michael
Decent place conveniently located near the train station. Within walking distance of some sites.
Maria Ines
The wifi did not reach the room, only in reception. They gave us a room that had the name of another hotel ... confusing when asking for breakfast at the nearby café.
Martin
Hotel is good location from the train station
Reception went smoothly pleasant area enjoyed lovely meal in area
Every thing on step
Would recommend
Reception went smoothly pleasant area enjoyed lovely meal in area
Every thing on step
Would recommend
Verified traveler
The staff members were very nice and accommodating. The front desk girl even offered to walk up to my room with me. I declined and that was a bad idea. The hotel is very confusing. It shares the same building with another hotel and with apartment buildings so it did get hard walking to my room. The hotel is located right beside the Naples train station. It is very convenient. My room was very clean and it has a great view of the city. The breakfast did not have anything to eat though.
shannon
This property was very close to the main Napoli train station, but its in a very scary looking neighborhood. I stayed here with a family of 4. We were really shocked when we arrived to the neighborhood. The rooms were large with a double bed and 2 twin beds and a large clean bathroom. Looked like newly renovated and remodeled. It was OK for 2 nights. Staff were really nice. Mattress wasnt very comfortable but sheets were clean. Breakfast was mainly Italian pastries, yogurt, cereals and Cappuccino was served.
Gavin
Friendly staff
Nice friendly staff and helpful too. The area around the hotel felt a little sketchy but it was actually fine. Train station and metro line nearby.
Verified traveler
It was a bit hard to find due to construction at at the front door, Which isn’t their fault. The staff was very friendly and helpful. The rooms were clean and the bed was soft. It did have a pay elevator which was different in all our stays. .20 per use. Not. Big deal just different. The free breakfast was good.
Verified traveler
Very noisy. You can hear all the noise outside your room.
Verified traveler
The hotel was nice, it looked run down from outside but the rooms were all newly refurbished and clean. The staff were friendly and listened to our needs.
The area felt dangerous, especially in the evening. But even during the day, just down the road at the station we saw riot police and army ready for something to happen.
The area felt dangerous, especially in the evening. But even during the day, just down the road at the station we saw riot police and army ready for something to happen.
Donna
Pleasant surprise
When we pulled up to the hotel we were a little worried the area looked a little scary ! How ever when we got into our hotel it was a pleasant surprise ! The room was beautiful and recently remodeled ! The girl at the front desk was super nice and very helpful she went above and beyond 😊 and the entrances to the hotel were very secure . We only stayed one night and chose this hotel because it is very close to the airport , super clean and served its purpose. There are also some get restaurants and shopping across the street .
Verified traveler
Standard hotel for this area of Naples. Staff were very helpful. Breakfast very basic.
Chris
Beautiful, quaint with modern touches! Love it!!
Only two days in and loving it. Dominic and James are fantastic, so hospitable, really helpful and have welcomed us beautifully. The hotel is quiet, peaceful and often we have been the only people in the pool. Still 27-31degrees. Great breakfast, snacks and my wife loves the coffee. The rooms are spacious, with views of the pool, the Bay of Naples with the spectacular Mt Vesuvius as the back drop. Vico Equense is so easy to travel to from Naples. Campania Express Train. Station is just 6mins away. Quaint, meets modern. Loving it all so far!! Defo come back.
Joann
Very central with helpful staff. Room was clean and tidy. Ideal for overnight stay.
Verified traveler
The staff was pretty friendly but couldn’t always be found or on their cell phone. The elevator is a joke you have to have a token to go down. The door to get into the hotel is like a doggy door for people. Worst of all they shut the hot water off at night knowing we had to leave at five. The WiFi is pathetic. We forget something and tried to go back up and the guy working had evidently gone back to sleep as he didn’t answer the buzzer or the phone. Oh and yes you have to be buzzed in for the doggie door
Josianne
very good location
Location very close to central train station. Room was clean. Staff was very friendly. Wifi was very good.
Eveline
The breakfast was not so good and very narrow corridors.
Guy
Good value
Very friendly staff, happy to help. Nice breakfast, with as much coffee as you wish.
If only the location was better - not a very good neighborhood. But - on the edge of the historico part of Napoli, and right across from the central RR station.
Expect some trouble with the elevator, it is kind of old, and has a weird kind of doors.
If only the location was better - not a very good neighborhood. But - on the edge of the historico part of Napoli, and right across from the central RR station.
Expect some trouble with the elevator, it is kind of old, and has a weird kind of doors.
Michael
Nice people, very clean, not a great neighborhood
The hotel was very clean. The people were extremely nice. I loved the people working there. The shower was exceptionally small. To the point that I couldn't move without bumping the valve and nearly burned myself. I can't say enough good about the people though.
Vicki
Spotless , nice personnel
Hotel appeared new, close to train station which is great. If I were staying a few nights, I would probably choose another spot only due to nighttime population. Hotel was extremely clean, desk personnel very nice; breakfast was ok, pretty typical small euro hotel
George
Great location and friendly receptionist. Easy to acces train station . 30 seconds by walking
Kirk
This hotel is very scary. Not a stand a lone hotel. It seems to be part of an apartment building. Arrived at 8pm a night. Our driver told us this is a very dangerous part of town and to not go out after we checked in. The ladies were terrified. We called an car service and another hotel to get us out of there right away. Beware!!!
Sally
Nice rooms, shame about the street
Hotel staff very helpful and reception is staffed 24/7. The location is ideal for exploring Naples and surrounding area. Breakfast rather poor; not enough food or variety. No tea coffee facility in hotel apart from at breakfast. Bar is advertised but the hotel does not have a bar. Naples: Local street area dirty, littered and scary. Initially hard to find hotel front door through the market traders. Once inside hotel the rooms are clean and functional with balcony views over central station square; a building site. Central station is on the doorstep so it’s very easy to explore further afield; Pompeii, Herculaneum, Vesuvius.
Verified traveler
€19 taxi from airport. 3rd floor. Accept v late checkins
Verified traveler
Everything I needed and expected. Staff very helpful.
Mohibur
Stay in Naples
Very clean hotel
Rooms good size
2 mins walk from Napoli Centrale Station and metro services
Lots of places to eat locally
Rooms good size
2 mins walk from Napoli Centrale Station and metro services
Lots of places to eat locally
Ruchira
The rooms are clean. But the area is not good.
Verified traveler
Great location by the Naples central train station. Wonderful young staff - very helpful and accommodating. The included continental
Breakfast was standard but the service In coffee/espresso making was outstanding! I would recommend if you’re looking for no frills but clean comfortable lodging
Breakfast was standard but the service In coffee/espresso making was outstanding! I would recommend if you’re looking for no frills but clean comfortable lodging
Kevin
Clean and comfortable, sketchy area.
The room is fine for what we needed. Check in is on the 3rd floor and the lift is 0.20 Euro per ride. The room was clean and quite comfortable, though sparse. Wi-Fi did not work in the room while we were there and no accommodations were made other than being told we would need to come down from our room on the 4th to the common area on the 3rd to use the Wi-Fi. The staff was very friendly, helping with bags and calling a cab when needed.
The area immediately around the hotel does not feel overly safe. It is packed with people selling knock off handbags, sunglasses, shoes, and cell phones of dubious origin. I suppose it's what I should have expected, given the proximity to the central train station. All said, I would stay again for just an overnight stay between catching a train and an early morning flight the next day, but I'm not sure I would do an extended stay of several days.
The area immediately around the hotel does not feel overly safe. It is packed with people selling knock off handbags, sunglasses, shoes, and cell phones of dubious origin. I suppose it's what I should have expected, given the proximity to the central train station. All said, I would stay again for just an overnight stay between catching a train and an early morning flight the next day, but I'm not sure I would do an extended stay of several days.
peter
very nice, recommended
this hotel was a very pleasant suprise for me, it looks plain from the outside, but the room was good sized,i slept well and the bathroom / toilet also was a comfortable room with a good shower. the staff were all helpful smilng and friendly and the breakfst included delicious neapolitan pastries. the hotel is right by the train station and the airport bus stop, its next to the fofo bakery. i would stay there again. the local area is quite lively with market street traders, but the hotel itself is within a courtyard so not noisy
D
When you get here you have second thoughts at the location and building, but when you get use to it you find out room its very cozy and big and the staff its really friendly and helpful. You get value for your money
john
Close to train station
Nice big room, friendly family run atmosphere
Nice little breakfast
Friendly staff
Nice little breakfast
Friendly staff
Verified traveler
Great hotel, with a long history, hotel staff was great to deal with and very knowledgeable about the city and surrounding areas
N
It's only a 3 mins walk from the train station.Once you have walked half way down the road, past the road vendors (which can be intimidating), there is an entrance to your right. As you arrive on the third floor, to the right is entrance door to the hotel. There is a small reception desk. Staff were very friendly, however they were all males and the place would benefit from having a few more female staff to make people more comfortable when they arrive. We arrived at 12.20 and waited 20 mins for them to get our room ready. We were kindly offered coffees and biscuits whilst we waited. The rooms were clean and a fair size, big enough to fit a small single and small double bed. The bathroom was a good size with a cupboard for luggage/coats etc. The walls however are very thin. Our room was close to the reception desk and you could hear the phone ringing and people talking at times. Tea and coffee is available in the kitchen which is usually at a cost if it is out of breakfast times. The room doesn't have a safe or tea/coffee making facilities. Breakfast is available for a few hours in the morning. When we asked what time it ended, there wasn't any answer. It is a limited breakfast of yoghurts, croissants, biscuits and toast.The hotel occupies 2 floors.I felt uncomfortable around the outside of the hotel but once inside it seems safe enough. Overall we enjoyed it!
Verified traveler
Great location when arriving by train
Hotel was very recently updated and has a very convenient location right by the train station. We arrived by cab however and it was extremely difficult to find. It is located on a pedestrian street so it's probably best for a cab to drop you at the train or metro station then walk. Even walking it was hard to find the entrance. Look for big sign on side of building then enter through driveway into a sort of courtyard. Cross to elevator and stairs and go to 3rd floor. Elevator is free going up but 20 cents to go down. There were lots of street merchants and activity on the street but it didn't feel unsafe.
Mari
Very nice Hotel if you want to stay in the city center. Must realize it is in the center of the city so the area outside is a bit CD. Nonetheless, the hotel itself was extremely clean and the staff very helpful. It is not worthy that you must go up several flights of stairs with luggage to get to the hotel.
Arpell
A Jewel in an odd area.
love this hotel! The only issue is they do not serve breakfast! I love the espresso, but that's all. This hotel is other wise awesome, so I would stay again.
Verified traveler
The hotel was good value and comfortable. the surroundings and location was not great. There will be a future square and underground parking being built in front of the hotel which will boost its rating. however, while all that is still under construction the surrounds of the building is like a suburb of Napoli with lots of vendors all around selling street goods. You can hear the doorbell at in the room during your sleep. The staff was very helpful. the only place bringing the rating down was location. It was a Domus rather than a hotel.
Yvonne
Scary.
Scary especially at 11.30 pm. on my own.
Difficult to find entrance through a big wooden door half closed into a big courtyard area that was dark.
I had to ask to find that, people looking at me, I had alot of luggage so attracted attention.
Not a good area, even though I 've travelled alot.
Luckily there was a couple to show me and help me in the lift.
I had no idea where I was going.
Room right by reception, could hear everything.
The room looked onto the courtyard with very high buildings on all sides, people living there and some building work going on, quite old building, not nice to look onto.
Lots of men in Reception and very small breakfast room, no female staff at all, even cleaners were men in jackets.
Didn't feel professional or right.
Room quite small but we'll presented though, clean.
Bed hard.
Breakfast very basic, plastic bowls and tables, small area, not good.
Had to have a disc for the lift and difficult to exit courtyard with van and workmen.
I will not stay hear again, I didn't feel comfortable in any way.
Difficult to find entrance through a big wooden door half closed into a big courtyard area that was dark.
I had to ask to find that, people looking at me, I had alot of luggage so attracted attention.
Not a good area, even though I 've travelled alot.
Luckily there was a couple to show me and help me in the lift.
I had no idea where I was going.
Room right by reception, could hear everything.
The room looked onto the courtyard with very high buildings on all sides, people living there and some building work going on, quite old building, not nice to look onto.
Lots of men in Reception and very small breakfast room, no female staff at all, even cleaners were men in jackets.
Didn't feel professional or right.
Room quite small but we'll presented though, clean.
Bed hard.
Breakfast very basic, plastic bowls and tables, small area, not good.
Had to have a disc for the lift and difficult to exit courtyard with van and workmen.
I will not stay hear again, I didn't feel comfortable in any way.
Benjamin
Great location for the Alibus or train.
I had read reviews saying its hard to find. Heres how at night or day i guess, its real easy.
I arrived late at night and took the Alibus from the airport 4euros. It drops you off at the Piazza garibaldi. You just have to walk off the bus, go straight ahead to the buildings infront of you and turn right, follow the buildings for half a block i think it was...theres a huge old unlit \"sayonara\" sign on the building..just look up! Find the huge wooden door with a smaller door in it which if you arrive at night is closed and locked. Now to the right of the door is a bunch of boxes on the wall with lit names on them. Push the lit Sayonara button...stare into the bright lights when they come on..and say something..its a camera and you can talk to whomever is tending the desk. You should here an audible click once you finish talking to the light. Now you can open the small door. Walk straight through the courtyard up 3 easy flights. Look for the glass doors with New sayonara on them..hang onto the door..it wants to pull you through the wall, and youve made it.
As far as the hotel itself. I had room 12..nice size..Tv..tiny balcony looking into a courtyard..overall no complaints. Walls are thin. If you dont speak italian your conversations will probably be short. Your in Italy so have a good time.
I arrived late at night and took the Alibus from the airport 4euros. It drops you off at the Piazza garibaldi. You just have to walk off the bus, go straight ahead to the buildings infront of you and turn right, follow the buildings for half a block i think it was...theres a huge old unlit \"sayonara\" sign on the building..just look up! Find the huge wooden door with a smaller door in it which if you arrive at night is closed and locked. Now to the right of the door is a bunch of boxes on the wall with lit names on them. Push the lit Sayonara button...stare into the bright lights when they come on..and say something..its a camera and you can talk to whomever is tending the desk. You should here an audible click once you finish talking to the light. Now you can open the small door. Walk straight through the courtyard up 3 easy flights. Look for the glass doors with New sayonara on them..hang onto the door..it wants to pull you through the wall, and youve made it.
As far as the hotel itself. I had room 12..nice size..Tv..tiny balcony looking into a courtyard..overall no complaints. Walls are thin. If you dont speak italian your conversations will probably be short. Your in Italy so have a good time.
Cyril
medium quality three star hotel in terrible area.
If Expedia were honest it would help, this is a medium three star hotel spoilt totally by non disclosure of the site. You have to fight your way past hundreds of black street vendors and if you arrive at night there is no clear indication of location but a tiny sign, then across a dark courtyard with no indication of the fact that the \"hotel\" is on the third floor !!
First room was so tiny that there was no room for a chair !! Second room slightly larger but facing the square where they are digging a new car park and work goes on ALL NIGHT. If more that eight people for breakfast then there is no space.
Staff very helpful. Room failed to be cleaned on two days of our stay. Expedia, just be honest and tell people what it is like. Frankly expensive for what it is but location if you want a centre for seeing sights by rail and bus then perfect. No decent restaurants in the area.
First room was so tiny that there was no room for a chair !! Second room slightly larger but facing the square where they are digging a new car park and work goes on ALL NIGHT. If more that eight people for breakfast then there is no space.
Staff very helpful. Room failed to be cleaned on two days of our stay. Expedia, just be honest and tell people what it is like. Frankly expensive for what it is but location if you want a centre for seeing sights by rail and bus then perfect. No decent restaurants in the area.
William
The Perfect Hotel for Us
This was an experience that was unforgettable. Napoli is like no place you have ever seen or will ever see again. It has a personality all its on. I would stay here any time I returned. The employees were fantastic. The location was perfect. The hotel looked brand new. We walked everywhere including the Archeological Museum. The wifi worked in the room. If you are a light sleeper ask for an inside room but we loved having a balcony on the street because we are sound sleepers.
Verified traveler
A nightmare hotel
Decadent location, no wifi no even tv signal, elevator awful, entrance like hell.. The most disappointed selection ever
jack2010
A few things one should know
Noisy, poorly accessible, on the third floor of an old building equipped with an old and not reliable lift. Clean room though not quiet at all. Uncomfortable bed. Located in the chaotic train station area, undergoing huge transformation works. People at the hotel were helpful I must say.
Kate
Good for transport
Helpful staff was really good. Was able to leave luggage. really good.
Malaysia
Clean hotel.
Check in was simple & hassle free.
Staff was friendly
Staff was friendly
Oliver
six days in Naples
The hotel is situated very conveniently some 250 yards from Napoli Central, the main station of Naples. Hotel reception and rooms are in the 3rd floor away from the street noise, and bedrooms and baths were very clean and nice. Actually, baths were completely remodeled, high standard. Air conditioning was functioning, but internet was slow to a crawl. Hotel staff was very helpful, but several staff (as you'll often find in Naples) were barely understanding English. Breakfast is not included in the price you pay online (and it's very bare-bone breakfast), and neither is city tax, so you pay maybe 10% extra when you check out. That's just unpleasant and unnecessary, in my opinion. No beverage or ice machine, but staff brings you coke or beer for 1 Euro (cheap!) when you ask.
We found it very convenient to be so close to the central station, as we made several trips by underground (Metro line / Circumvesuvio to Herculaneum and Pompeii) and regular train (to Caserta Palace). However, it's not the 'nice side' of town, i.e. lots of street vendors, and poor neighborhoods. But we never felt unsafe, it's okay even for families.
We found it very convenient to be so close to the central station, as we made several trips by underground (Metro line / Circumvesuvio to Herculaneum and Pompeii) and regular train (to Caserta Palace). However, it's not the 'nice side' of town, i.e. lots of street vendors, and poor neighborhoods. But we never felt unsafe, it's okay even for families.
Nicholas
Don't judge a book...
Right by the train so it's a little sketchy neighborhood and the entrance to the hotel had me questioning my choice of hotels but when I got off the lift I was pleasantly surprised a white a nice hotel it was!!! Really clean, modern hotel a 2 minute walk from the train so great place to stay!!
Rachelle
Ok but a bit noisy.
Amanda
Solace from craziness of Naples.
Nothing to complain about except Naples itself. We stayed overnight to visit Pompei but would recommend staying in Sorrento to visit Pompei and ercolano.
Samantha
Great stay
Staff was very friendly, location was great if traveling to the train station, room was clean and large, bathroom was clean and the shower was brand new
Jennifer
A little hard to find, but the room was surprisingly beautiful once we were in. We accidently left our passports in the room and the staff was fabulous in contacting us and helping us get them back. Neighborhood is a little run down, but so close you the train station. Great for catching early morning trains to Pompeii or Amalfie.
Verified traveler
Room was very nice and clean. Loved the balcony. Front desk personal were very helpful with any and all questions asked. Great view of the mountains. Loved sitting on the balcony and watching all the goings on on the street.
Mitch
Close to the station
It's a short walk to Napoli centrale, if you have lots of luggage be prepared to walk up some stairs.
For a solo backpacker it was more than adequate for my needs, very clean and tidy with good hot water.
For a solo backpacker it was more than adequate for my needs, very clean and tidy with good hot water.
marco
Sayonara in Naples
Short and useful, near train station
Verified traveler
Quiet and Clean
This hotel is located on part of a single floor in a larger building which must be entered from the street. The hotel itself is recently renovated and actually quite nice but the rest of the building is much less than glamorous. Despite being located in an extremely busy area just a block from central station in Naples the room was very quiet. At the same time the walls are quite thin and any sort of conversation or movement of luggage anywhere else in the hotel is audible. Breakfast is cheap but not complicated and set in a small dining room. There are plenty of food stands and shops for supplies on Piazza Garibaldi so it is less necessary for this hotel to have many services. I slept very well, the room was kept very clean and the guys at the front desk were always available and friendly. The elevator is a pretty run down contraption that some people might be confused by - to go up is free but to descend requires payment which the front desk gave me when I checked out. If people fail to close the elevator doors properly it could get stuck on a floor. People that have a lot of luggage would probably have a bit of struggle getting upstairs.
Willson
good hotel, lousy neighbourghood.
Clean, comfortable room, newly renovated. Staff was good, they were quite helpful. There is no fridge in the rooms, however, the hotel does sell drinks and food at a good price (1 euro for a can of pop)- considering this is a hotel, that is a good price. Thankfully they sell drinks because outside it is not very safe at all. The hotel is in a bad neighbourhood near the Central train station, convienent to get to when you arrive in Naples, but a quick search on google and you quickly realize the neighbourhood is pretty rough, I would not recommend walking around the area at night, especially if you are alone. You have to get buzzed into the hotel by pressing an intercom button, that probably says a lot about how safe the area is. Other than that, they hotel itself is comfortable and relaxing. For the price you get your moneys worth.
Bethany
Awesome service!!
Great service!!! They even had a private car take us to the airport and ordered us a pizza when we got in really late. So helpful!!!
Verified traveler
Quirky entrance but very near station.
Great value, clean hotel, helpful staff, but watch out for many rogues and pickpockets in the area.
jose
NAPLES
VERY CLEAN,LOOKS RENOVATED,SPACIOUS.BIG SETBACKS IS THE NOISE LATE AT NIGHT,GET A ROOM AS FARE AS POSIBLE FROM THE FRONT DESK,A MAJOR PROBLEM IN ITALY,I COMPLAINTED BUT IT DIDNT DO NO GOOD,A BAD NEIGHBORHOOD,MAJOR CONSTRUCTION GOING ON IN FRONT OF HOTEL AND THE OUTDOOR FLEAMARKET,VERY CROWDED,WATCH FOR PICKPOCKETS,HOTEL IS LOCATED ON THIRD FLOOR,USE A PAID ELEVATOR OR STAIRS
Verified traveler
3rd floor walk up hotel near train station
3rd floor walk up took me a bit by surprise. Busy location- right on Piazza Garibaldi which is where the main bus depot and train station is. Room itself was quite comfortable and cheap. Breakfast was included and because this tiny hotel has no lobby or dining room, my breakfast was brought to me in my room at the requested time. good cappicino and fresh pastry which was still warm. was pretty sure that the accompanying juice was Tang. still give them an A for effort oarticularly at the price they were getting for the room.
Robin
A Gem in the Rough
Location couldn't be more convenient for trains to the archaeological sites. The neighborhood might be too urban for some travellers and the steps/elevator to the hotel is quite shabby. The rooms are large and clean and newly renovated but need bedside lights and a room mirror. The jaccuzzi shower was a novelty.
C
Clean and Convenient
Refurbished hotel. Immaculate room. Amazing shower. Convenient location. Helpful and friendly staff.
Verified traveler
Just finished renovation, clean room and friend staffs, excellent stay.
Kerry
Fantastic service, great room, dodgy area
The \"hotel\" is on the 3rd floor of a rather run down building but the hotel itself is recently and well decorated. The bed was firm and comfortable and the bathroom excellent (especially the shower). The guy on reception couldn't have been more helpful and even delivered coffee and a snack to our room at 6.30am on Sunday as we had a flight to catch. The immediate area around the hotel is poor but it is on the Piazza immediately in front of the station.
Chez
Fantastic location and value for money
Booked it because it was close to the central train and bus stations and it really is. Pleasantly surprised by the recently (mid 2014) renovation. Staff helpful and speak english too. All in all a brilliant experience.
Verified traveler
アマルフィー観光にはもってこいの立地です
施設がとても古く、決して使いやすい造りではないのですが、スタッフはとても親切でした。次の日朝早いツアーの予定を話すと、朝食用のパンをわけてくれ、とても助かりました。
MARIA
Servicio hospedaje ✔️
A unos pasos de la central de tren Garibaldi, sin necesidad de ocupar taxi ni autobús.
La habitación y baño confortables, amplios y limpios.
Desayuno tipo buffet - suficiente - la panadería muy buena.
La fachada del edificio del hotel con aspecto viejo y descuidado - cierran a la 8 pm la puerta del edificio, te entregan una llave para el acceso, el barrio no es para andar por la noche de paseo.
La habitación y baño confortables, amplios y limpios.
Desayuno tipo buffet - suficiente - la panadería muy buena.
La fachada del edificio del hotel con aspecto viejo y descuidado - cierran a la 8 pm la puerta del edificio, te entregan una llave para el acceso, el barrio no es para andar por la noche de paseo.
Verified traveler
최악
밤 늦게 도착했으나 연락이 되지 않음.
이메일로 연락받은 전화번호로 전화했으나 연락이 안됨.
이메일로 연락받은 전화번호로 전화했으나 연락이 안됨.
Ikuo
スタッフも若い方が多く、とてもフレンドリーでした。
Sami Petteri
Good quality-price ratio. Hotel is technically quite outdated, but the staff was very nice, friendly and helpful.
If you’re easily woken up during sleep because of sounds and noice, please consider bringing earplugs if staying here.
Location is excellent transportation-wise, having central train station, bus terminal and subway all in 2 minute walking range. Some might think the surroundings outside the hotel a little shady, especially in evening and night time.
Breakfast was mainly sugary carbs, so if your not used to that, consider some other solution for that.
All and all good choice if you’re only using hotel for sleeping.
Would stay again 👍
If you’re easily woken up during sleep because of sounds and noice, please consider bringing earplugs if staying here.
Location is excellent transportation-wise, having central train station, bus terminal and subway all in 2 minute walking range. Some might think the surroundings outside the hotel a little shady, especially in evening and night time.
Breakfast was mainly sugary carbs, so if your not used to that, consider some other solution for that.
All and all good choice if you’re only using hotel for sleeping.
Would stay again 👍
Roberto Jesus Randez
El personal maravilloso, y el hotel calidad precio inmejorable, las habitaciones limpias y la situación muy buena. Lo único que en la plaza Garibaldi hay muchos vagabundos…..
Michael
Hotel.com betrügt mit Vorab-Forderung
Hotel.com hat die Vorauszahlung gefordert und bekommen Ich habe das gebuchte Zimmer nicht bekommen aber hotel.com ist nicht bereit, die Differenzkosten (ca. 150 €) zu erstatten. Für mich ist hotel.com gestorben!
Tamaki
The hotel was good value for money, although I had a little trouble with the shower room.
The shower room door was broken and I had to close the door myself while showering. Also, the part to hang the shower head was weak, and when I let out a lot of hot water, the head turned up and flooded the bathroom.
Other than that, the room was clean and well kept and the staff was friendly.
The shower room door was broken and I had to close the door myself while showering. Also, the part to hang the shower head was weak, and when I let out a lot of hot water, the head turned up and flooded the bathroom.
Other than that, the room was clean and well kept and the staff was friendly.
MICKAEL
Rapport qualite prix mediocre
Mauvais rapport qualite prix et tres mal placé
Markku
Ei hintansa arvoinen
Nuhruinen, remonttia kaipaava hotelli hyvällä sijainnilla ja aamiaisella.
Jacob
Nicht gut. Preis-Leistung-Verhältnis schlecht.
Frühstück erst ab 8 Uhr. Rezeption bereits um 20:00 zu. Checkout bis 10 Uhr. Frühstück ist wie in ein amerikanisches Motel. Viel Plastik: Becher, Messer. Ei/Eier gibt es nicht. Nur der Kaffee ist gut. Duschkopf und die seitliche Düsen sind stark verkalkt. Es gibt zwar den Regendusche-Kopf/Brause, funktioniert aber nicht. Preis-Leistung-Verhältnis stimmt nicht. Viel zu teuer. Angemessen wäre 75-80 Euro pro Nacht, und das ist schon hochgegriffen. Nicht zu empfehlen. Nur der Nähe zum Bahnhof ist wirklich vorteilhaft. Bessere Angebote bei Hotel-Ketten!
Location & surroundings
New Sayonara
Piazza Giuseppe Garibaldi, Naples, Italy
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New Sayonara
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