Name: Palazzo Firenze
Address: Via Firenze, 16, Naples, 80142, IT

Palazzo Firenze

Naples · Italy

100 reviews shown

8/10

Excellent

22 Jul 2026

Leo

Excellent service and pool on roof top.

10/10

Exceptional

09 Jul 2026

Claudia

Lovely front desk staff. I will be back!

Self

10/10

Exceptional

06 Jul 2026

Maurizio

The hotel and its staff were perfect!
Helpful from start to visit and the hotel is well maintained
Great breakfast and outdoor area with pool also nice
Defo a good location also close to the train station

Partner

2/10

Poor

06 Jul 2026

Ricky

Nothing
Dangerous area
dirty hotel with bugs
and danger

Partner

6/10

Pleasant

26 Jun 2026

Kristian Duelien

Breakfast was bad. No gym.

10/10

Exceptional

18 Jun 2026

Eric

Highly recommend hotel. An oasis in busy Naples. Very close to everything, especially Napoli Central.
Breakfast on Terrace was good.

Partner

8/10

Excellent

13 Jun 2026

Daniel

Clean, and conveniently located from the train station and the airport. The breakfast was very nice.

4/10

Poor

30 May 2026

William

The room was alright but the shower towels in the bathroom smelled funny and one appeared dirty. I asked the front desk for another towel and he said “no. Tomorrow morning.” Overall the staff was not welcoming or nice.

Partner

8/10

Excellent

26 May 2026

Bernadette

Very clean,staff brilliant was so caring for my friend who had a fall.

Friends

8/10

Excellent

10 May 2026

mark

Beautiful hotel in downtown section of the city. Local area a bustling part of town with a wide cross-section of humanity. Very similar to lower east side of Manhattan.

Front desk clerk Giovanni was excellent.

Incredible full breakfast

Partner

6/10

Pleasant

23 Apr 2026

Heather M

The hotel is beautiful. The staff is friendly. The breakfast was wonderful! The location/area, although convenient to metro/ train was not safe. We felt very uncomfortable walking in this area

Partner

10/10

Exceptional

20 Apr 2026

nikolay

Friendly staff, good breakfast, clean room, close to train station

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Marianne

Perfekt läge, rent rum.God frukost.

Partner

8/10

Excellent

13 Apr 2026

Mats Arent

As a diabetic and vegetarian, the selection at breakfast was too limited.

We assumed the hotel was non-smoking, but the smell of smoke was noticeable in the hallway and sometimes also in the room.

Partner

10/10

Exceptional

09 Apr 2026

Andrew

Yes

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Ian

great hotel - super clean and new - brilliant front of house team

Friends_and_family Friends

10/10

Exceptional

19 Mar 2026

David Christopher

Very nice room with plenty of space. Cleaning was great , staff were helpful and attentive.

8/10

Excellent

11 Mar 2026

Elizabeth

I have very mixed opinions on this hotel. Some things were great :

Location less than 4 min walk from the train station. Close to many areas and only 30 mins walk to port.
Room size was comfortable for one person. Shower was excellent with lovely toiletries.
You have lots of options at breakfast. Food is of a high quality and staff welcoming and helpful.

The following would have made my stay more comfortable given I was there for 4 nights

One complementary bottle of water
Access to coffee / tea making facilities in room or reception
Wine available in minibar
Tissues available in bathroom

However my main complaint was the heat. The room was extremely warm. You can’t control the temperature well in your own room. I woke up a lot due to being too hot. It was too noisy to keep my window open as I was overlooking a busy street. I did open it periodically.

I enjoyed my stay here and while I have listed 4 small suggested changes my main reason for not giving 5 stars is the room temperature.

Self

2/10

Poor

07 Mar 2026

Beth

WORST HOTEL WE HAVE EVER STAYED AT. TERRIBLE STAFF. NO WIFI. NO AIR CON. NO SOUNDPROOF ROOMS

8/10

Excellent

19 Feb 2026

Richard

The room was clean and the staff friendly and helpful. The breakfast was plentiful.
Some small downsides. There was very little storage space in the rooms, so we had to live out of suitcases. There were several small steps along the corridors, making it hard for the mobility impaired.
The location is mixed. It is close to the station, metro and buses, which is good. There are plenty of good restaurants nearby (which is fortunate as there is no restaurant in the hotel beyond the breakfast room.) The main streets seem basically safe enough (although we had to stop a pickpocketer stealing from our backpack outside the hotel) but the side streets felt dubious. None of this detracted from a good stay.

10/10

Exceptional

29 Jan 2026

Robert

The staff were very friendly & helped make my staff a hassle free affair.
The Breakfast was 1st Class, great fresh food & plentiful.

Self

10/10

Exceptional

02 Jan 2026

Jie

Yes

Partner

10/10

Exceptional

29 Dec 2025

ELIZABETH

Helpful friendly staff. Breakfast was excellent with many choices. Beautiful hotel and convenient to much of the city.

Leisure Self

8/10

Excellent

19 Dec 2025

philomena

Room spotless. Reception very helpful

8/10

Excellent

08 Dec 2025

Divya

Good location, very close to the railway station.
As they were overbooked, we got a twin room even tho we booked the queen room. So was not keen on that and the staff was a little rude about this.

2/10

Poor

05 Dec 2025

David

The stay was fine fridge did not work on my return I have a charge of £182.00
I have tried ringing 20times permanently engaged
The email system blocks you sending a direct email
So I have reported it to Hotels.com but have had no answer as yet
It had spoiled the trip and not being able to get a response in this day and age is ridiculous

Partner

8/10

Excellent

26 Nov 2025

Sarah-Jane

I didnt feel safe when leaving the property, but this is not the properties fault. Going out during the day was fine, but late at night, I did not feel safe. But again not the Hotel's fault and nothing they can do.
We liked the food nearby and the train station nearby. Easy to get around. I loved the windows opening to the outside world. The room was fine, we only stayed a few days to our next destination.

Leisure Partner

4/10

Poor

19 Nov 2025

Yulieth

10/10

Exceptional

22 Oct 2025

Karen

The staff members were wonderful. They were very helpful and friendly. On our last day we had to leave at 5:15 AM to catch a flight. Michael, the staff member on duty, was amazing. He arranged for our taxi to the airport and processed our check out quickly and professionally.
The hotel was very clean and beautiful. We were disappointed that the pool was not open, but we stayed in mid-October. The breakfast was wonderful - many quality items to pick from. The location was walkable from the train station. The neighborhood was noisy, but with our window closed it did not bother us. We would definitely recommend this hotel to family and friends!

Leisure Partner

4/10

Poor

22 Oct 2025

Chaim

My stay

WiFi in the room terrible.
Poor TV channels veriety.
TV affected like the WiFi with freeze.
No telephone for outside calls in the room.
Very little space on sink for toiletry.
Shower floor with mold.
Very small room.
Staff okay.
Location unpleasant.

Partner

10/10

Exceptional

17 Oct 2025

Mustansir

Room was cleaned and well supplied with necessities. Staff were friendly. I will definitely go. Ack again.

8/10

Excellent

17 Oct 2025

Johnny

Room was generally clean and comfortable with AC running great. However, the bathroom shower wall edges have molds that was kind of not pleasant to look at while showering. Think new caulking is required. The staff were friendly and helpful. Breakfast was very good and delicious. Overall, quite a pleasant stay.

Leisure Family

6/10

Pleasant

16 Oct 2025

DRAGOMIR

Frühstück war mittelmässig. Bedienung eher unfreundlich, auf ein Brötchen musste man während dem Frühstück 10 min. warten bis sie gebacken wurden.

Partner

8/10

Excellent

15 Oct 2025

Dominic

Overall good.

Leisure Friends

2/10

Poor

12 Oct 2025

Genee

The area is not safe. My Iphone was pick pocketed and the staff were of no assistance to help

Business Partner

10/10

Exceptional

11 Oct 2025

Sara

Nice place. The room is good size and so is the bathroom. It’s clean and neat and the people are very nice. The breakfast room was delightful.

Friends_and_family Friends

8/10

Excellent

06 Oct 2025

Örjan

Semester

Bra med frukt och tillräcklig med pålägg.
Saknade doch nättre bröd och små yoghurt burkar.

Partner

4/10

Poor

06 Oct 2025

Natalie

Bad Hotel Bad Neighborhood

Receptionist was very unfriendly and rude. Wanted to hold our passports which we did not agree to do.
Sinks didn't drain well and shower would start randomly dripping. Mold in the shower.
Rooftop bar didn't smell good and bartenders acted like they were doing us a favor to serve us. Pool was not clean.
Wouldn't stay there again even for 1 night.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2025

Marco

Excellent hotel with a superb breakfast.
Area where the hotel is located is a bit “rough around the edges”, to say the least.

Leisure Friends

10/10

Exceptional

02 Oct 2025

Sarah

Friendly and comfortable stay close to station

Beds were comfortable
Good air conditioning
Well located for access to Napoli centrale train station and the metro

A few reviews said the location was sketchy but we felt all of Naples was a bit like that! We were 2 young female travellers and felt safe here (although we’re always back before dark)

Breakfast was basic but ok, could do with a few more choices but was good enough

Service friendly and welcoming, would stay again if we returned to Naples

Friends_and_family Friends

8/10

Excellent

24 Sep 2025

julian

Difficult to rate this hotel - first what we liked: the hotel itself is compact & fine. The rooms are a good size, good quality, and cleaning was excellent every day. The breakfast was good - only the breakfast staff could have been a little more welcoming. Reception & door staff were very friendly.
We didn’t like: The stairs around the lift need to be vacuum cleaned - we walked up to the roof bar and the first impression wasn’t great.
I have no idea if our room was upgraded as it wasn’t mentioned at reception (?) and we weren’t offered or reminded that we qualified for free drinks as part of the Expedia package. I queried it when we checked out and was told
I could have requested it at the bar - I’d forgotten as we’d booked a number of hotels and it would have been good to have been reminded at check in. Finally - not much the hotel can do about this but the location wasn’t great - dirty streets (unfortunately a lot of Napoli suffers from this problem) but also it’s not in a touristic area and on the wrong side of the city for the majority of attractions. The nearest amenity would be the station which is a 10min walk.

Leisure Partner

2/10

Poor

29 Aug 2025

Paul

There is not much to say

Partner

10/10

Exceptional

26 Aug 2025

Andranik

Hotel is clean, breakfast is good, staff are nice. Forgot reminding the hotel that remote control need to be replaced.
But outside hotel is not nice. I think that could be the issue for some. I will not stay there with family.

Business_and_leisure Self

8/10

Excellent

12 Aug 2025

Christian

The

6/10

Pleasant

11 Aug 2025

Emma

Lovely hotel but not a great area, especially at night. Room was clean and comfortable, communal areas all good. Only blight was the incredibly rude bar man at the pool bar when getting an expensive gin and tonic. Don’t bother going to that bar!

Leisure Friends

10/10

Exceptional

09 Aug 2025

Claudia

Hotel is good and pool is nice. The shower wasn't the best but the room was clean and comfortable.

Self

8/10

Excellent

30 Jul 2025

Emily

Staff were friendly and room was pretty clean. The rooftop pool and lounge area were nice. WiFi was spotty and AC was intermittent. Noise from the street was loud and constant. Breakfast was okay.

Friends_and_family Family

10/10

Exceptional

14 Jul 2025

Norinn

Great place with great staff. Nice room size and very clean. Breakfast was very good and stable.

5-7 min walking distance of the central train station and Metro. 15-20 min by bus from the airport. Very convenient. About 15 min walk from touristic areas...

The area is very so so unfortunately. Would not recommend to elders (+60-yr old).

But overall, it's still safe if you don't attract attention like anywhere else in Napoli :)

Leisure Family

10/10

Exceptional

10 Jul 2025

Ryan

Perfect location. Great hospitality, clean room, really nice balcony. Roof top bar was also great. Price was also great. Would recommend for anyone traveling to Rome.

Leisure Partner

8/10

Excellent

04 Jul 2025

Roger

Nice small hotel, with a nice small pool area on the rooftop. The rooms, including the bathroom, had ample space. The staff was helpful and professional. The air conditioning was not working as effectively as expected, although the outside temperature was very hot. Our traveling companions were completely without air conditioning the first night, however it was fixed the 2nd night.

Leisure Partner

4/10

Poor

30 Jun 2025

fernando

The place has a lot of homeless, unsafe to walk at night.

Leisure Partner

10/10

Exceptional

30 Jun 2025

James

Convinient location. Clean modern comfortable. Great breakfast nice pool area

Self

10/10

Exceptional

16 Jun 2025

Vincenzo

Very good stay

Leisure Friends

2/10

Poor

15 Jun 2025

Tayo

Couldn’t sleep over multiple nights thanks to noise from the busy street. Bed was also smaller than advertised

Self

8/10

Excellent

06 Jun 2025

Maxwell

The actual hotel was very nice, the staff was very nice, the breakfast was decent if it’s included in your rate, I wouldn’t pay extra for it. What was annoying was having to turn in your room key (and the room safe key) when you leave the hotel, so you have to wait in line coming and going every time. The room safe was teeny tiny about a 6” cube, so couldn’t fit in our ipads or anything of that size.

Finally, the area is not great. Homeless sleeping nearby, immigrants selling what looks like flea market items nightly. One night when we were coming home from Toledo we asked a military officer about the metro, which was shut down for some reason. He told us that we should take the bus and not go on foot. We wondered if it was because it was too far or not safe. There was only one night where my wife felt unsafe walking in the neighborhood but we were usually back before 10 pm.

Leisure Partner

2/10

Poor

29 May 2025

Rodrigo

El segundo día de la estancia NO SE HIZO EL SERVICIO DE LIMPIEZA DE LA HABITACIÓN... a pesar de haber puesto el letrero de \"Favor de hacer el cuarto\".
Cuando llegamos en la noche vemos que NO ESTÁ HECHO, bajo a recepción y el Night Manager se desentiende... dice que \"ese NO es su problema, que al día siguiente lo harán\"... pero no me da ninguna razón ni solución para la falta de servicio por el que pagué por adelantado y que NO RECIBIMOS.
Al día siguiente hablé con el supuesto Gerente Fran.cesco, fue inutil, falto de tacto y sin discurrir ninguna solución para COMPENSAR el servicio no entregado.
Demandé el reembolso del valor de ese día (noche) en el cual yo no recibí el servicio por el que pagué, y el Gerente Fran.cesco prometió hablar con Expedia (Hoteles.com) desde entonces para resolverlo y hoy que hice el check-out me dijo que no había hecho nada ni hablado con nadie, ni resuelto nada... así que por este medio me dirijo a Hoteles.com y le solicito la DEVOLUCIÓN del valor de una noche del hospedaje ya que NO RECIBÍ EL SERVICIO COMPLETO POR EL QUE PAGUÉ.

Además, es una pena absoluta ver que hoteles.com NO SE ASEGURA de revisar los hoteles y las zonas donde están éstos ya que este palazzo firenze está en una de las peores zonas de Nápoles, rodeado de bandas delictivas y de grupos mafiosos vendedores de droga y artículos falsificados!! Hoteles.com no debería siquiera tener a este tipo de hoteles en su lista de ofrecimientos para nosotros los clientes, es una vergüenza!

Friends_and_family Family

8/10

Excellent

26 May 2025

Beverley

While we struggled with unlocking the door every night I can say that we had the best
Sleeps ever

Leisure Family

10/10

Exceptional

18 May 2025

Ole

Splendid experience

Our stay was a very good experience, Nice hotel, with a very fine breakfast and a very kind staff. That means all staff.

Friends_and_family Friends

10/10

Exceptional

17 May 2025

Marian

All the staff including the rooftop bartener we so friendly and helpful. I was able to easily walk to the hotel from the train station when I arrived. When leaving, they arranged for a taxi to the airport which I paid for at the hotel. The taxi arrived in minutes. The other 5 hotels we stayed at along the coast did not have a elevator and my son had to carry the luggage up and down the stairs. It was great to have an elevator!

2/10

Poor

14 May 2025

Malcolm

Third stay here. First class hotel perfectly located 2 minutes from Railway Station and Airport Shuttle bus; an oasis in a poor but safe area but only 5 minutes walk from Old Town. Excellent hotel in every respect.

Leisure Partner

8/10

Excellent

10 May 2025

Ramon

All is ok. And The personal was so friendly

Partner

10/10

Exceptional

05 May 2025

Susan

Good not far from the train station

Leisure Friends

8/10

Excellent

02 May 2025

Christine

A lovely property, clean. Good position and great staff.
Would have liked tea and coffee in the rooms. But apart from that a fabulous stay.

Leisure

4/10

Poor

28 Apr 2025

Eila

Hotel in challenging environment

The neighborhood was scary, restless and noisy. The traffic was running all over the night, people were noisy talking or having sex.
Hotel was clean and nice, friendly staff. In room is only one chair, on the wall is only one hook for towels. Breakfast was good.

Partner

8/10

Excellent

27 Apr 2025

Kathleen

Lovely

Leisure Family

10/10

Exceptional

26 Apr 2025

Suzanne

Quiet room in a central area. Spacious and clean. Excellent service

Leisure Self

10/10

Exceptional

22 Apr 2025

Ramesh

Nice place to stay

Leisure Family

8/10

Excellent

19 Apr 2025

Peter

Lovely when you are inside (around the property leaves a lot to be desired).
Stayed for 3 nights and had a pleasant stay.
Breakfast had good choice of continental and cooked food - the staff however were not very attentive - in fact didn’t speak to us once.
The roof pool was empty - probably a bit too early in the season for it.
Felt like a bit of an oasis in the midst of rather dodgy area - convenient for the station though.

Leisure Partner

8/10

Excellent

11 Apr 2025

Kathleen

Staff was very kind, Breakfast was good.
A few chairs in the room would have been helpful.

Leisure Family

10/10

Exceptional

08 Apr 2025

Sean

Unfortunately the roof terrace was not available during my stay, would have been nice to be advised of this prior to booking. Wi-fi was a bit intermittent. Overall a very nice hotal, morden and clean interior within a old building and friendly staff.

Leisure Self

8/10

Excellent

05 Apr 2025

James

There is a lot of homeless right around the hotel. Walking in the day seemed ok, but the evening was a bit concerning to put it nicely.

Leisure Partner

10/10

Exceptional

27 Mar 2025

joanna

Lovely hotel, pleasant welcoming staff and great breakfast. The only thing that would have made it perfect was to have tea/coffee making facilities in our room.

Leisure Partner

6/10

Pleasant

22 Mar 2025

Verified traveler

Nice hotel but let down by external noise and WiFi

Mixed opinions on the stay. Let down by poor WiFi signal in room (said this to hotel staff but nothing done) and dreadful exterior soundproofing. On the plus side, hotel rooms are large and clean. Included breakfast was of good quality. Hotel is definitely nicest hotel in area but let down by external noise and WiFi issues

Self

10/10

Exceptional

11 Mar 2025

Stephen

Very nice hotel with pleasant staff would recommend you to stay there

Leisure Family

10/10

Exceptional

03 Mar 2025

Leo

Really nice rooms and really nice staff.

Leisure

10/10

Exceptional

28 Feb 2025

Lauren

Perfect Weekend Stay!

Lovely weekend stay! Very easy to get to from the main train station, clean and comfortable room, really good value for money!

Self

10/10

Exceptional

26 Feb 2025

Jordan

The staff were very friendly and helpful, and the breakfast excellent

Friends

8/10

Excellent

14 Feb 2025

Helena

The hotel is great, area is very dirty , lots of weird people around. But convenient location due to proximity of central rail station.

Leisure Family

10/10

Exceptional

13 Feb 2025

Jesus

Leisure Self

10/10

Exceptional

28 Jan 2025

Yufeng

Had a nice stay :)

Leisure Partner

10/10

Exceptional

26 Jan 2025

Eric

A wonderful place, with a glorious breakfast, but in an iffy neighborhood.

10/10

Exceptional

24 Jan 2025

Verified traveler

Fin service, bra läge, rent och snyggt.

Friends_and_family Friends

10/10

Exceptional

16 Jan 2025

John

Fabulous hotel.

We highly recommend your hotel. Staff was friendly and efficient. We would definitely stay here again. One minor issue - the bathroom door squeaked loudly. All in all we tremendously enjoyed our stay. Super location.

Partner

8/10

Excellent

11 Jan 2025

Walid

The hotel was fine, however it was did that they had a key where you leave it at the front desk when you leave and pick it up when you come back. Seems it’s stuck in the 1960’s that way as this is what you seem in the old movies. In addition the wifi in my room did not work. On occasion I would get 1 bar and but usually nothing.

Friends_and_family Family

8/10

Excellent

11 Jan 2025

Verified traveler

Very clean and well kept property

It was overall a good experience. From the time we checked in, Mauricio was very helpful and the front desk people were very helpful to us. Bartenders and breakfast servers was very friendly and helpful. However, there was one guy named, Francesco (front desk) who was not friendly and won’t even look at you. We saw him on the 2nd day we were asking for our keys but he didn’t smile or look but almost threw the keys to us. We thought he was just having a bad day but the next and the following days he was looking very pissed even to other guests. We thought he is in the wrong industry working. We know how the other workers or the company in general would be affected with one single bad review. We value how the hotel is keeping its quality and cleanliness despite the location which is a very chaotic outside. I still feel that the hotel deserves a 4 star rating even with the bad experience with Francesco. Thank you again for the warm hospitality.

Partner

8/10

Excellent

04 Jan 2025

Charmaine

Hotel was very nice with polite and helpful employees. Area is not the best. A bit dirty, with many homeless. Conveniently close to transportation however.

Leisure Self

6/10

Pleasant

21 Dec 2024

PIYUSH

Property and service both were good once you enter the property.
Problem is that it is in the heart of real dump, trash and homeless people all around right across. Makes you feel unsafe.

Leisure Friends

6/10

Pleasant

15 Dec 2024

Verified traveler

Clean hotel in a bad neighborhood

This hotel is about a 5 min walk from Naples Central train station. Having traveled to many countries in Europe, the area around the station was by far the scariest and dirtiest. This atmosphere holds true for the neighborhood around the hotel -- police were readily patrolling the area.

The good: the hotel is clean and has a great breakfast. The staff was nice, moving us to a quieter courtyard room due to the noisy street.

I would not come here again, solely due to the area. If you don't mind the shady area, this is a great train station hotel in which to stay.

Partner

8/10

Excellent

10 Dec 2024

Carol

The hotel was comfortable and the breakfast was good.

Leisure Partner

10/10

Exceptional

07 Dec 2024

Paul

Friendly and proactive staff, very helpful. A good and comfortable hotel, situated one street away from Piazza Garibaldi so very conveniently located for trains, coaches and airport bus, although the streets outside are a little sketchy. Room could have done with a little more storage space for clothes. Breakfast buffet was very good.

Leisure Partner

10/10

Exceptional

03 Dec 2024

Art

So go to location is great very close to the station and very close to everything you need. The problem is neighborhood a little rough, but never had an issue with anyone.

Leisure Partner

4/10

Poor

19 Nov 2024

David

Within a 8 minutes of train station. Internet connection was problematic…had to go to the bar or stand in hallway by the elevator for a connection. One staff said they are working at fixing it, while others didn’t know of problem.

Nice breakfast buffet. Few restaurants in area. Comfort was okay though pillows were underwhelming.

Wouldn’t book again.

Leisure Partner

10/10

Exceptional

08 Nov 2024

Verified traveler

Amazing hotel in a terrible area

Hotel staff were fabulous. Warm, welcoming and friendly. They went above and beyond to make sure you have a good experience. The room itself was also very nice.
Unfortunately it is not in a nice area. Did not feel safe walking around that part of Naples.

8/10

Excellent

04 Nov 2024

Elissa

Great hotel in a convenient location. Hotel is comfortable and staff are helpful. I would recommend it to others.

Friends_and_family Family

10/10

Exceptional

26 Oct 2024

Luke

Beautiful hotel

Palazzo Firenze is a beautiful property located centrally in Naples. Excellent staff and beautiful rooms. The breakfast was outstanding. Highly recommend.

Partner

10/10

Exceptional

25 Oct 2024

Lucia

Shower area needs to be sealed because the water flooded in the room.
Staff at the hotel very professional, welcoming, excellent staff.

Leisure Friends

4/10

Poor

24 Oct 2024

Jacquelyn

Bathroom and Tub was fabulous.