Hotel Bella Napoli

Italy , Naples
NAPOLI, Vico Ferrovia, 6
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50 reviews shown

6/10

Pleasant

09 Aug 2025

Sanieska

No me gusta dar mal reviews pero tuve mala experiencia porque el aire de la habitacion no funcionaba y nadie resolvio la siruacion. Noa dieron un ventilador del front desk pero muy pequeño. No dormimos bien por el calor, pasamos la nocbe sudados y desespetados. Cuando expuse la situacion en la mañana 08.09.25 me dijeron que no podian hacer nada. Hab. 302. Espero que nadie mas pase por ese mal momento.

Leisure Family

2/10

Poor

25 Sep 2024

Norma

Safe doesnt work they never work, water in shower doesnt leave. Bad odor in restroom. Rude staff

Leisure Family

2/10

Poor

01 Aug 2024

nerim

Didn’t even check in
Didn’t feel safe trying to park

Family

10/10

Exceptional

17 Jun 2024

Ibtissem

Great hotel thankbyiu

Leisure Family

10/10

Exceptional

10 Mar 2024

Andrew

Perfecto

Convenient for Centrale railway station and the old town. Friendly helpful check in. Lovely breakfast with very cheerful staff. We’ll appointed room and en suite.

Friends_and_family Friends

10/10

Exceptional

30 Jul 2023

Ryan

AC didn't work the first night and the staff was very quick to fix it once informed. Very friendly staff and good rooms. Somewhat noisy off the plaza at night.

Leisure Partner

8/10

Excellent

25 Mar 2023

andrew

Only stayed for one night. Lovely clean room and good service. The breakfast buffet was very nice too. T

Self

4/10

Poor

12 Oct 2022

joseph

Do not stay in this area. You will feel unsafe.
We arrived at 9pm from the train ststion. The area was dirty and the people around the area seemed like thugs to point i said were gonna get mugged. Arriving to hotel room it average at best. The shower had poor water pressure. The hair dryer did not work. There was a 4th floor balcony from the room with a metal roll down security solid shutter.
Next morning we told front desk hair dryer didnt work so he sent my wife to dirty room to finish getting ready.
I would never stay hear again.
Oh and the breakfast everyone raved about was so so

Leisure

10/10

Exceptional

01 Oct 2022

Patrick

All over good experience, very friendly staff too.
Thanks

10/10

Exceptional

22 Sep 2022

THOMAS

It was clean and close to the train station. It was convenient for my tours, included breakfast and all staff were really friendly.

Leisure Self

10/10

Exceptional

20 Sep 2022

Michelle

Everything was amazing, staff was super nice and helpful. Would definitely recommend

Leisure Partner

8/10

Excellent

06 Aug 2022

Tonya

This is a good little hotel close to the main station. Naples in general is a bit of a mess but the hotel itself is nice and the staff are helpful. Would be nice if it had a lift!

Leisure Family_with_children

8/10

Excellent

21 Jul 2022

Ayshia

Polite staff, they offer a good breakfast.

Leisure Friends

8/10

Excellent

16 Jul 2022

Marta

Good

Partner

8/10

Excellent

20 Jun 2022

Verified traveler

You get what you pay for

Close to trains/busses, friendly staff, nice breakfast. I’ve ordered Superior Double Room, 1 Bedroom, Private Bathroom, City View: The room I’ve got was standard, no city view and a different than the photos on site.

Friends_and_family Family

10/10

Exceptional

08 Jan 2020

Lisa

Close to train station. Perfect location

Partner

2/10

Poor

03 Jan 2020

Verified traveler

Be careful staying here

I had made a reservation a few days ago.
When I arrived, the hotel shared that they already had me checked in under my passport number.
This caused me to feel very concerned as to who checked in under my name.
The whole situation took at least 50 minutes for the manager to arrive and share it was a glitch with the computer. Apparently, we had similar nationalities. However, this is very poor of the hotel not to double check passport information before allowing individuals to check in. The attendant could not explain what happened until his manager arrived.
This caused me to feel very uneasy, and I was surprised that the hotel did not provide any type of upgrade after this was A MAJOR mistake on their end. I do not plan on staying in this hotel again, and I feel HOTELS.COM should create me the money for the night in this hotel.

Business

4/10

Poor

23 Nov 2019

Andrey

So so

No elevator

Friends_and_family Family

6/10

Pleasant

30 Oct 2019

Verified traveler

The hotel was very clean and modern. However, it does not contain an elevator and when you are on the top floor, you must carry your OWN bags up to the top floor. The additional fees listed on the website are different from what the hotel charged us. When I brought this up and provided proof, the service desk agent told me to contact hotels.com to deal with my issues. Overall, I did not enjoy the customer service at this hotel. They were not pleasant or accommodating.

Friends_and_family Family

8/10

Excellent

20 Oct 2019

Verified traveler

Breakfast was Amazing. Room was ok but needed some tender loving care. But definitely value for money. All staff were very polite and accomodating.

Leisure Partner

8/10

Excellent

10 Oct 2019

Tamar

The hotel is located in an old building with no lift, near the central station. The reception staff is friendly and service minded. Nice and clean room and bathroom. Breakfast room is small and with few tables, and limited breakfast variety, in return the staff is very friendly and service-minded..

Family

4/10

Poor

06 Oct 2019

Andy

This property was just ok. We booked a superior room and they gave us an economy room. When I said something about it the evening manager claimed they were fully booked and he couldn’t do anything about it. I kept asking questions and he miraculously found another room we could use, but only if we could prove we didn’t touch any of the towels, sheets, or use the bathroom....as if that’s our responsibility for the next guests! We should get the option to have the correct room no matter what. I asked to see it before accepting it and the room he wanted to move us to was even smaller and slept 3 people instead of 2 making it a much more cramped room. I didn’t accept this room after he told me they couldn’t remove the extra bed. I began asking about a refund for the difference in the cost of the room we booked vs the one we were given and imagine my surprise when he had a 3rd room we could consider instead of the one they originally gave us. This one matched the photos online and is what we expected when we booked. We ended up accepting this room. All in all, they did end up working with us, but we shouldn’t have had to go through that process in the first place. A few other things to note: there is no elevator so it’s several flights of stairs to get your things up to your room. The WiFi changes for each floor and it goes in and out so it’s not very good. The street outside is pretty busy and loud. Breakfast is pretty good compared to a lot of other places.

Leisure Partner

8/10

Excellent

30 Sep 2019

bev

Fabulous location

Great location, good signage of the hotel . Shame the streets are severely lacking in signage which makes the hotel hard to find from the station breakfast is good

2/10

Poor

28 Sep 2019

Peter

Arrival from the airport at 11:00 pm.. you can’t get any dicier than this area. It’s in a good location but it is run down, under construction, and the likelihood of getting robbed is real! It never happened to us but the taxi driver warned us about it.
The check in was amazing. Our greeting was easy and awesome, we got our room keys and went to our rooms.. We opened the doors and with no music playing I suddenly had a flashback to a Ron Jeremy, early 80’s porno...it was awful..the room was basically 12 by 12 ft square with a leather heart shaped headboard on a stone feature wall and 3 other walls painted black.(to hide god knows what)....there was a small mini fridge that appeared to have been involved in a fight and a desk with a couple drawers.. there was 2 night stands and each had a lamp and there was a lamp on the desk which had a red lamp shade.. to continue the red light district theme. the “I love NY” curtains were a nice try to cover the window which provided a view to the alley even the local residents of the apartments in the back didn’t access at night....unfortunate living accommodations for sure...the bathroom had a toilet, 2 square foot shower, bidet, and sink. There was a water tank above the toilet to supply flush water which might be contributing to the huge patch of mould on the wall and ceiling.. the flat screen tv was maybe a 18 inch (vertically) on the good side...breakfast staff was friendly and food was amazing but, to little to late. Sorry.

Leisure Friends

4/10

Poor

18 Sep 2019

Verified traveler

I got scammed

So the hotel is OK if you want to spend €50 but other than that it’s not worth it. Somehow I got price gouged by either hotels.com or the hotel itself. For two nights was over $300 and it is normally $50 a day. The hotel is also not in the nicest area. The rooms are very small, are very small shower also no toilet paper. The staff were pretty nice and it is about a 15min walk to the train station. Overall I wouldn’t stay here again, much better places down the street in a safer place.

Partner

10/10

Exceptional

01 Sep 2019

A.M.E

Nice surprise.

Surprising quiet for the central location next to the Garibaldi train station. Proximity for alibus to and from airport is great. Rougher side of town but not intimidating.

Partner

6/10

Pleasant

14 Jul 2019

Verified traveler

Property located close to train station. However, we were very worried about going out at night as there were lots of uncertain people around.

Leisure Partner

4/10

Poor

02 Jul 2019

Verified traveler

A joke in this hotel

Very small. No elevator , had to drag out luggage up to the floor. No toilet papers, No tissue box.
Shower is very tight bearly able to move. Sink and shower tub flooded with water easily.
No blanket. Wifi passwords were fake. Not able to work.

Partner

8/10

Excellent

07 Apr 2019

graham

The hotel simple and very clean, breakfast was a buffet style and there was loads of it, the pastries and coffee were great, it set us up for a day's walking about, the location is great for access to all areas of the city either on foot or through the metro, and it's really easy to get on the train to pompeii and vesuvius. The staff were friendly and happy to help out with our onward travel arrangements.

Partner

8/10

Excellent

24 Oct 2016

Mary

Great Location

The hotel is 5 minutes from Naples Central train station making it very convenient for us who travelled everywhere by train. It was very helpful for our day trips to Pompeii and Almalfi. The staff was helpful and provided us a map of the city on the first day. There are lots of places to eat around the area. There is a breakfast buffet but don't expect a lot variety. They make a nice cappuccino.

4/10

Poor

20 Mar 2015

Phil Hogarth

You get what you pay for

Pro:
- Close to trains/busses
- Some good, cheap restaurants
- Staff friendly
Anti:
- Very basic: don't expect comfort
- Noisy, from within and without
- Danger: outside hotel a minestrone of threats to possessions

Partner

6/10

Pleasant

28 Jan 2015

Johanna

Cheap

Location very close to public transport difficult to find first time due to work going on at plaza ,staff friendly but English poor overall.wifi only on 1 level on staircase very poor everybody sitting there .also breakfast not many choices and they Donot cater for gluten free

Partner

10/10

Exceptional

28 Oct 2025

Marlise

Quarto limpo agradável e atendimento muito cordial

Friends_and_family Family

10/10

Exceptional

16 Feb 2025

Bruno

Un hôtel à ne pas manquer

Hôtel bien situé
Accueil très chaleureux et personnels disponibles
Chambre soignée chaque jour
Il manque un peu de convivialité et d’espace pour le petit déjeuner. Personnel moins souriant

Partner

8/10

Excellent

16 Aug 2023

odd arild

Sentralt, kort til det meste, negative var uteliggere, urinstank, søppel.. urbant må en vel forvente støy.

Partner

8/10

Excellent

21 May 2023

Verified traveler

We found air conditioning not cool. No elevator. We had to carry luggage to third floor. But the room is clean and breakfast is good.

Friends_and_family Family

10/10

Exceptional

12 May 2023

Daniela

Excelente

Hotel bem perto da estação de trem. Os quartos sao novos e muito confortáveis. Todos os funcionarios são extremamente gentis. O café da manhã é muito bom! Tem quarda malas. A região não é muito bonita, mas o hotel por dentro é novo e seguro. Otima Opção.

Partner

4/10

Poor

07 May 2023

Verified traveler

El peor alojamiento de Hoteles.con. Primer robó we

Hotel sin ascensor, más tipo hostal que hotel, no tiene el nivel mínimo a mi forma de ver para estar en Hoteles.com.
Me cobraron más que lo que indicaba la reserva. La reserva era con pago en el hotel, cobrándomelo antes de la llegada.

Friends_and_family Friends

8/10

Excellent

24 Dec 2022

alain

A côté de la gare centrale.
Propre petit déjeuner copieux

Friends_and_family Family

8/10

Excellent

02 Dec 2022

Stefano

Struttura ben posizionata per essere velocemente in cento. Ristrutturato di recente con gusto. Personale eccellente. Da tornare

Leisure Friends

8/10

Excellent

20 Nov 2022

Sandra

Innerhalb ein paar Minuten wichtigsten Verkehrsmittel erreichbar, Personal 1a
Deutschsprachige TV Sender (waren in ner Regenwoche da - Indoor-Möglichkeiten bereits erledigt) wäre nicht schlecht

Leisure Family

10/10

Exceptional

17 Nov 2022

Laura

Las instalaciones de la propiedad están muy modernas cumple con lo ofrecido . Limpias con todas las amenidades
La ubicación es excelente a metros de la central y metro, el personal del hotel excelente arencion.

Leisure Family

8/10

Excellent

11 Sep 2022

Per Johan

Rent rum med skön säng. Slitet badrum med trång dusch men funktionellt. God frukost med mycket att välja på.
Hotellet ligger på en ruffig bakgata med sopor och råttor, men nära centralstationen, shoppinggator och Centro storico.
Trevlig och hjälpsam personal i receptionen.

Partner

8/10

Excellent

01 Sep 2022

Giovanni

Ottima colazione. Hotel molto pulito. Consigliato. Great breakfast, hotel clean . Suggested. Staff very friendly

Leisure Friends

10/10

Exceptional

25 Aug 2022

Rodas

Very nice hotel

Leisure Friends

10/10

Exceptional

29 Jul 2022

Philip

Nice cheap accommodation

Clean, close to station, decent breakfast, pleasant staff.

Partner

8/10

Excellent

17 Jul 2022

Verified traveler

Good hotel and room was great, but we had to leave in the early morning and reception told us evening that she tell colleague to put breakfastbags ready. In the morning, there is no bags waiting us and receptionist didn't know anything about that. Luckily he give us croissants on the go.

Partner

10/10

Exceptional

17 Jun 2022

Laura

Super tolles familiär geführtes Hotel.
Super zentral, nah am Hauptbahnhof. U-Bahn, Bus und Hopon Hopoff Station direkt in der Nähe.
Frühstück sehr süß gestaltet mit allem man sich vorstellen kann. Leckeren selbst gemachten Kuchen gibt es noch dazu.

Der Besitzer ist super nett und hilfreich.
Es gibt einen Schrank für Gepäckaufbewahrung und eine Toilette, in der man sich nochmal frisch machen kann wenn man erst abends Neapel verlässt aber morgens schon ausgecheckt hat.

Leisure Family_with_children

8/10

Excellent

19 Apr 2022

Harri

Hyvä hotelli huonolla sijainnilla

Huone oli vasta remontoitu ja puhdas. Ikkuna oli hylätylle sisäpihalle, mikä takasi hiljaisen yön muttei ollut hylättyine autonromuineen mieltä ylentävä. Aamiainen oli hyvä ja henkilökunta ystävällistä. Ainoa huono puoli on sijainti, alue on iltaisin levoton.

Self

8/10

Excellent

04 Mar 2022

Tiziana

Napoli dovunque si sta bene

Vacanza strepitosa, esperienza da ripetere.
Pulizia igiene sanitarie buone stanza accogliente .

Partner