Luana Shibuya

Japan , Tokyo
Tokyo, 3-8-11 Hatagaya
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50 reviews shown

8/10

Excellent

14 Mar 2026

Polly A

Kitchen needs to have an outlet for the kettle .

10/10

Exceptional

13 Mar 2026

Jeremy

Clean room, no staff on site, directions in booking were clear and understandable to check in and check out.

Friends

10/10

Exceptional

28 Feb 2026

John

Was in a nice proximity to stations and major cities. Was clean and the amenities were nice! Thank you!

Friends

10/10

Exceptional

23 Feb 2026

Simon

Room was great and had everything we needed, staff was incredibly helpful and kind!

Friends

10/10

Exceptional

19 Feb 2026

Mindy

Clean, spacious, very cute and nice quiet area. Exceeded my expectations. Easy check in and out. My translator app really came in handy to understand the house rules. I loved it.

Friends

6/10

Pleasant

16 Dec 2025

Jonathan

Room needed to be cleaned better. Dust everywhere and something that looked like mold on a wall.

Leisure Friends

6/10

Pleasant

01 Dec 2025

Medhat

The room was in excellent and clean condition. The only reason I am giving it 3 Stars is because Expedia was now upfront that there were no elevator and there’s no front reception in this hotel clearly right in the description. It was very frustrating when we arrived and we realized there’s no front reception and the instructions in the Expedia email were not clear.

Leisure Partner

6/10

Pleasant

17 Nov 2025

kurt e

Very nice location. Room and accommodations are also very nice. Check-in was extremely difficult and confusing; took multiple attempts and phone calls before it was resolved. Not having any staff in the premises or a front desk seemed like a non-issue when making reservations but it turned out I missed having that resource available.

Business

10/10

Exceptional

04 Nov 2025

Peter

Clean room close to local stores. Quiet area

Partner

10/10

Exceptional

22 Oct 2025

Fernando

Our stay was nice and comfortable. First time staying somewhere with no staff and self check in but it was no issue checking in. The area was really nice. We were never bothered by anyone. The train station being so close was very convenient. All in all we felt safe and comfortable while staying in our room.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Sean

Good: Location (close to train station, restaurants, convenience store), Clean, Laundry in restroom, Kitchen, Easy self-check-in in multiple languages via touch-screen interface (fast, good for introverts, no checkout needed), Quiet, Good WiFi.

Bad: Self-check-in limited hours despite no-staff system, No dishwashing gloves.

Notes: Not wheelchair accessible (property entrance, rooms).

Friends_and_family Friends

10/10

Exceptional

02 Oct 2025

Josh

Great place to stay

Leisure Family

4/10

Poor

29 Sep 2025

Mary

No internet. Not in Shibuya..50 minute walk.

Leisure Family

10/10

Exceptional

16 Sep 2025

Jackson

Great Stay!

Hotel was very clean and extremely functional. Felt very safe and had all of the amenities we needed!

Partner

10/10

Exceptional

01 Jul 2025

Ryan

Clean, quite and close to train station.

Business_and_leisure Friends

6/10

Pleasant

26 Jun 2025

Juan

Good stay

Leisure Friends

6/10

Pleasant

04 Jun 2025

Francisco

Location is perfect as it is in walking distance to Hatagaya metro station. There are multiple business in close distance to the property (convenience stores, supermarkets, pharmacies, bars, restaurants, hair dressers, laundries, etc). The property is newish and kept in very good conditions. It is perfect for just a couple of days stay. However, it is very inconvenient for staying more than 2 days. The reason is that it is tiny. You a confortable bed, a kitchenette and a bathroom (there is a washing machine but, there is not a dryer). It does not have a proper table were you can seat and eat. Neither has proper seats. There are very very limited kitchen utensils. We booked this property as it was marketed as an apartotel. However, it is a crossover between a tiny hotel room and an apartotel with inconvenient forniture. It is a pity because, even using the same space but, with clever forniture and kitchen utensils the effect would be much different. The location though is second to none. Also, the building looks solid and clean. Hope feedback is taken and an interior designer is hired to improve the product.

Leisure Partner

10/10

Exceptional

09 May 2025

Colin

Great location and very comfortable

Leisure Self

10/10

Exceptional

07 May 2025

Stevie

the hotel was beautiful and quiet in a busy city like Tokyo we couldn't hear any outside noise at night. the amenities in the hotel were also very nice.
only thing could of been better would be some more and comfy pillows. would happily stay here again

Partner

10/10

Exceptional

12 Apr 2025

Brian

It was certainly fun for 3-5 days, but after that we decided to move on and see other areas. Wish they had longer stays month discount pricing but they do not

確かに3〜5日間は楽しかったのですが、その後は移動して他の地域を見ることにしました。長期滞在の場合は月々の割引価格があればいいのですが、そうではありません

10/10

Exceptional

08 Mar 2025

Julian

Compact but perfect

10/10

Exceptional

23 Feb 2025

Sydney

This was a great experience!

Leisure Self

8/10

Excellent

14 Feb 2025

Nick

In a quiet more suburban area of Shibuya with some great local bakeries and ramen places, and the usual lawsons etc very closeby. We enjoyed coming back here compared to the very hectic Tokyo streets. While it’s not in the midddle of the madness it’s well connected to public transport, and was a good change. Useful to know it has a washing machine but no detergent or a dryer, but very close laundromats for drying

Leisure Partner

10/10

Exceptional

20 Jan 2025

Rona

Close to stores and restaurants and also to yhe train stations

Leisure Family_with_children

10/10

Exceptional

11 Sep 2024

Hector

This place was nice & quiet. It’s more spacious than most of the hotel rooms you can book in Tokyo. Neighborhood was nice and quiet. Short walk to the train station. Some good shops & restaurants nearby.

Leisure Family

10/10

Exceptional

17 Jul 2024

Padmanaban

Easy accesible to all

Leisure Family

2/10

Poor

12 Jul 2024

Adriana

This hotel has no staff on premises. And they failed to email me a confirmation code, so I could not enter the building. I had to telephone and ask for help. His English was poor. Eventually he have me the confirmation number, but then there was no EXPLANATION of how to enter the room using keypad. Keypad did not activate even after I called and got more help. EVENTUALLY I got it to activate, it lit up and I was able to enter the room. Very small. I did not stay in the room I went elsewhere and lost my money. Just DREADFUL.

Leisure Family

10/10

Exceptional

05 Jul 2024

Ryan

Perfect spot for being in Hatagaya Clean and comfortable. Close to various restaurants, stores and train station.

Leisure

8/10

Excellent

18 Mar 2024

Ted

Really liked this property. Only had a few issues with the hotel. Other than there’s actually no staff there the neighborhood was nice and lots of small eateries around. We had issues with the door lock. Which wasn’t operating properly. Also it’s a walk up so keep that in mind. The room is actually a lot bigger than most hotels so that’s a plus.

Leisure

6/10

Pleasant

01 Jan 2024

Wade

Nice place to stay for an average of 1-3 days if wanting to stay longer shinjuku is right up the road for better options.

Leisure Friends

8/10

Excellent

03 Sep 2023

Cynthia

Live like a Local

We arrived late afternoon/early evening.
It was hot in Tokyo! There was self check-in outside, that took a little longer than we had hoped, since we had been travelling all day, was tired, hot, and had to look for documents for check-in. Once we completed that step, we walked into a clean place (we had 2 twin beds). It was a culture shock to see the differences compared to America, but after a week, we adjusted. There is limited space to hang clothes or put them away, so my adult daughter and I kept most of our things in our luggage on the floor. There is a stove top, small refrigerator, and sink to cook, but we ate out. The place is in a residential area, and very quiet. It is walking distance to the bus stop and train station. By the end of our week, we were feeling like we lived the way the local people do.

Friends_and_family Family

10/10

Exceptional

12 Aug 2023

Maria

Modern, clean, and with a small kitchenette and washing machine. The stairs are steep and narrow and there’s no elevator, so keep this in mind if you have accessibility issues.

8/10

Excellent

15 Dec 2022

John

This is a very basic hotel that has everything you need in a compact space.

Leisure Self

10/10

Exceptional

13 Mar 2026

Erika

Jättemysigt område!

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Elvan

Vereinzelte Handtücher waren fleckig und mit Haaren. Das Bad ist super klein und neben der Küche. Die Küche hat extrem gerochen, obwohl wir diese nicht genutzt haben. Hier muss vermutlich dringend der Filter gewechselt werden. Es gibt keinen Aufzug. Check in etc ging problemlos. Die Lage war in Ordnung. Alles war okay.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Minoru

快適　近くの商店街も好き

今日も大満足です。　ドアの暗証番号入れるところの反応が鈍いですけど、最初は不安になりましたが、慣れたので大丈夫です。

Business

8/10

Excellent

25 Jun 2025

ERI

落ち着ける

10/10

Exceptional

24 May 2025

Marco

Clean, Spacious (for Japan) and the neighborhood is not so busy with small restaurants and convenience stores. Short walk to the subway.

Leisure Family_with_children

8/10

Excellent

09 Mar 2025

Toru

洗濯機もあり長期滞在もできる。
アメニティも揃っており便利です。

Business

10/10

Exceptional

28 Feb 2025

Verified traveler

部屋紹介写真の通り　綺麗で快適

駅から歩くにさえ気にならなければ、静かで快適な環境、居室でよかったです。幡ヶ谷駅近くから渋谷方面行きバスがあり、代々木八幡へ行くのに非常に便利でした。遠隔チェックインは慣れないとストレスですが、慣れれば便利快適です。

Business

6/10

Pleasant

14 Feb 2025

お風呂でカランの方からしかお湯がでなかった…

シャワーが使えたならもっと評価は良かった。

8/10

Excellent

14 Jan 2025

のあ

とても綺麗で過ごしやすいホテルです。チェックインをする時にどちらの扉の前に行けばいいのか分からなかったです。チェックインは少し分かりずらかったです。

Business Friends

6/10

Pleasant

16 Sep 2024

Massimo

Ruhig aber check online zu kompliziert

10/10

Exceptional

12 Jun 2024

JINYOUNG

조용한 동네에 위치한 숙소.

위치는 적절했습니다. 신주쿠역에서 버스를 타고 한 번 더 이동해야하는 번거로움이 있어요. 하지만 동네는 조용하고 깨끗하며, 편의점 가까이에 있습니다. 시끌시끌한 도쿄를 즐기고 숙소에서는 조용하게 보낼 수 있어 좋았습니다. 시설은 깔끔했고, 체크인할때는 미리 메일로 체크인에 필요한 번호를 받아 번호를 입력해야 들어올 수 있는 무인 시스템이구요. 아쉬운 점은 수건을 교체해주지 않습니다. 대신 세탁기가 객실내부에 있어서 편의점에서 세제를 산다면 빨아서 쓸 수 있습니다. 아니면 주변에 코인 세탁방 이용하셔도 될 것 같아요. 오는길이 조금 번거롭지만 도쿄속 조용한 일본의 분위기를 느끼고 싶다면 추천합니다.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2023

Marko

Einfacher Check-in, hilfsbereit am Telefon. Tolles kleines Appartement

Leisure Family

4/10

Poor

29 Sep 2023

Seiji

This property always has problems of difficulties of check-in using display pad with slow responsibilities and electric door access key touch pad with low battery, and smell of sewage in the room. Although cleaning work of house keeping seems to be well done, however engineering work of sewage system cleaning is not properly done by the owner management due to cutting the cost policy. Judging from the location of Hatagaya closing to down town Shinjuku Station and level of the facilities of this hotel, the price of the room is rather expensive. Better to find out others, if you can.

Leisure Friends

10/10

Exceptional

04 Sep 2023

hiromitsu

綺麗なワンルームマンション

入室時のパスワード入力に少々手間取ったが、設備も十分で満足した。

Friends_and_family Family

10/10

Exceptional

31 Aug 2023

Verified traveler

静かで快適

駅から商店街を歩き少し離れた閑静な住宅街にありますが、それを理解していれば快適です。商店街には様々な店舗があるので食事も困らず楽しめます。

Friends_and_family Friends

10/10

Exceptional

22 Jul 2023

YoungJu

2박3일 숙박 리뷰

전반적으로 신식 시설이라 깔끔하고 좋았습니다. 전체적으로 시설도 깔끔하고 제가 묵었던 가성비 좋은 일본 숙소중에 가장 넓은 편이었습니다…! 확실히 조금이라도 더 넓으니 쾌적하고 좋았고 숙소 청소 상태도 깨끗한 편이었습니다!

다만 청결도에서 별을 하나 뺀 이유는 커텐에 붉은 자국이 크게 묻어 있어서 그걸 본 순간 어쩔수 없이 찝찝한 느낌이 들어서 입니다. 그것 빼고는 다른 부분의 청결도는 우수했습니다.

그리고 편리성 부분에서 별을 2개 뺀 것은
1. 무인체크인 시스템이 건물 외부에서 기계를 통해 여러 절차를 거쳐야 문이 열리는 방식이라 밖에서 꽤 오래 서있는 동안에 모기를 많이 물렸네요ㅠㅠ 특히 무인시스템 컴퓨터가 버벅거리고 느려서.. 그 점이 불편하였고

2. 가장 단점으로 엘레베이터가 없다는 것 때문에 별을 하나 더 뺐습니다. 여행객들이 주로 이용하는 숙박업소에 엘레베이터가 없다는 것은… 이 숙소의 가장 치명적인 단점인것 같습니다ㅜㅜ 짐이 적은 분들은 괜찮겠지만 저흰 일행모두 26인치 이상되는 커다랗고 무거운 캐리어였는데 여자 둘이서 가장 윗층까지 계단으로 낑낑대면서 겨우 올렸네요ㅠㅠㅠㅠ

위에 언급한 단점 외에는 전반적으로 만족도 높은 숙소였습니다!

Friends_and_family Friends

8/10

Excellent

01 Jul 2023

Yumeno

部屋が綺麗で、周辺も飲食店やスーパーがあり、過ごしやすい環境でした。