Park Hyatt Tokyo

Japan , Tokyo
TOKYO, 3-7-1-2 Nishi Shinjuku, Shinjuku-Ku, Tokyo
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100 reviews shown

10/10

Exceptional

01 Jan 2026

Linda

The hotel was impressive. The views stunning. The staff wonderful & amazing. This hotel is the Queen of Tokyo.

Leisure Family

10/10

Exceptional

05 May 2024

John

Has stood the test of time! World class staff. Hopefully the renovation doesn’t lose the spirit!!!

Leisure Family_with_children

10/10

Exceptional

13 Apr 2024

Paul

Luxury stay close to Shinjuku. Amazing view. Fantastic service. Only downside is that the on-site restaurants need to be booked in advance, depending on the season.

Leisure Family

10/10

Exceptional

28 Mar 2024

David

This hotel has amazingly views. Rooms are big. I loved Park Hyatt Tokyo.

Leisure Family

10/10

Exceptional

08 Mar 2024

Lucy

Aging, but still full of grace

This hotel is showing its age, but will soon shut down for a refurbishment. Despite parts already closed, such as the famous New York bar, the hotel won us over with the staff's excellent attention to detail and helpfulness. Nothing beats the views, food, and class of this place, even as the furniture is definitely starting to look 20 years old.

Friends_and_family Family

10/10

Exceptional

04 Mar 2024

Will

Lovely hotel. The staff were very friendly and helpful.

Leisure Friends

10/10

Exceptional

25 Feb 2024

Ardeshir

Attention to details in defining excellence is an understatement of monumental proportions to express what a superb experience staying at park Hyatt Tokyo hotel is.

Business

10/10

Exceptional

09 Feb 2024

Edward

Superior placen to stay in Tokyo

Leisure Partner

10/10

Exceptional

21 Jan 2024

Wang Fung

Very good

10/10

Exceptional

09 Dec 2023

Michael

The view on the 49th floor was unbelievable an the restaurants were very delicious.

Leisure Partner

10/10

Exceptional

20 Oct 2023

Navtej

We loved our stay here! The staff were fantastic and very attentive. The check in experience was great and Yuko Usami was particularly helpful and welcoming. The views from our room was wonderful and we would definitely stay here again!

Leisure Partner

8/10

Excellent

14 Oct 2023

Simon

Sad to find no indoor area for smokers, unless booking a smoking room which wouldn’t have made my partner happy, however she adores the baths. Staff super friendly. Not received an email confirmation of charges prior to being charged at checkout. Pool area fabulous.

Leisure Partner

8/10

Excellent

30 Sep 2023

Jennifer

Nice.

Leisure Friends

8/10

Excellent

21 Sep 2023

deborah

Not a good property for turists. Lack of concierge team or staff with local knowledge.

I couldbt ger help arranging anything.

Leisure Family

10/10

Exceptional

01 Sep 2023

Eric

The hotel was best and the staff was incredible

Leisure Friends

10/10

Exceptional

25 Aug 2023

David

Amazing 3 night experience for us - family with two girls at end of Japan trip. Great staff service, excellent breakfast and views like few other hotels in the location.
Room for 4 was great in space and amenities albeit sleeping arrangements a bit snug so two adults in a small double and our daughters in a small double and single - I.e. two small doubles and a single to share.
New York grill was superb but for a little under £600 the New York strip steak was way under quality expectations, we had three and they were all poor so nothing rogue. Kobe steak was amazing, as was the restaurant and the band.
All in all amazing, will go back when refurbished (staff say they are hoping for a start next year - 2024). I guess you want close to perfection at such an iconic hotel.

Leisure Family

10/10

Exceptional

24 Aug 2023

Vanessa Marie

Excellent customer service, great location, wonderful views, excellent food, hands down it was an amazing experience from the beginning of our stay until check out, would definitely stay again, exceeded all expectations. Have stayed at high end hotels when traveling and this one did not disappoint in ANYWAY. Traveled with my 2 teenage daughters and toddler.

Leisure Family_with_children

10/10

Exceptional

16 Aug 2023

Bidisha

Excellent in every way!

Leisure Family

10/10

Exceptional

14 Aug 2023

Carl

Amazing

Very rare I leave a rating but the excellence of this hotel compelled me to do so. From the moment you walk up to the entrance to the moment you leave, they make you feel special and it’s constant. One of the best hotels I have ever stayed in

Friends_and_family Family

10/10

Exceptional

21 Jul 2023

Ignacio

Great hotel

10/10

Exceptional

16 Jul 2023

Hong W.

The property and service is exceptional! The view is outrageous! We saw Mt Fuji from our room, and the night view of the city skyline is worth a million $. Well worth it! Best way to wrap up our trip!

Leisure Family

10/10

Exceptional

27 Jun 2023

Barry

Lovely place to stay. Great to be high up - the views are amazing! The area is very safe but most of the bars etc. are a bit of a walk away. Not a problem in itself but worth noting for planning.

Only downside we found was the service was a little impersonal. We had a meal in the main bar/restaurant up top and it just felt a bit clinical. It was busy and lively but it felt transactional and impersonal. Lovely food so perhaps being a little unfair.

Would recommend the whole hotel.

Leisure Partner

6/10

Pleasant

08 Jun 2023

Travis

It's a good hotel, the rooms are quite old and in dire need of renovation. The air conditioning in my room did not work, housekeeping was able to provide me with a room fan to help cool the room but at this price point that should not be a solution. The staff at the hotel did their best to make my stay a good one, but the hard product is an issue.

Business_and_leisure Self

10/10

Exceptional

23 May 2023

Verified traveler

Great place. Great people

Partner

10/10

Exceptional

17 May 2023

Heidi

Excellent stay

Business_and_leisure Family

10/10

Exceptional

04 May 2023

Andre

Great

Business Self

10/10

Exceptional

13 Apr 2023

Meghan

This was such an amazing stay. The staff were wonderful and it was an unforgettable experience.

Partner

10/10

Exceptional

11 Apr 2023

Siddique

Perfect stay. Top notch place.

Leisure Family_with_children

10/10

Exceptional

02 Apr 2023

Eric

The staff were so wonderful!!! They upgraded my room to a premium suite and I ended up in the same suite they used to film “Lost in Translation” which is one of my favorite movies!! I was so happy!!!

Leisure Self

10/10

Exceptional

26 Mar 2023

Jayme

Lived up to my expectations. Cannot beat that view !!

Leisure Family

10/10

Exceptional

25 Mar 2023

Charles

It is possibly the best hotel on Earth. Not much more I can add to that. A

Leisure Family

10/10

Exceptional

18 Mar 2023

Dan

Amazing enclave of tranquility

I mean, what do you say about such an amazing hotel! From the moment of check-in (which was done in our room) we were very well looked after. The most amazing thing about this hotel is the tranquility in the midst of such a busy urban centre. And the bar(s) are perfect for a nightcap. Basically checked every box for a perfect introduction to Tokyo!

Friends_and_family Family

10/10

Exceptional

16 Mar 2023

Suzan

Amazing view and night skyline of the city, delicious room service, deep soaking tub and the most comfortable bed! Staff were very courteous and friendly. The Jazz bar was also a nice place to stop into.

Leisure Family

10/10

Exceptional

16 Mar 2023

james

Lovely

Best hotel I’ve stayed at in Tokyo, especially for my needs as an American.

Self

10/10

Exceptional

12 Mar 2023

Janna

We loved our room, the pool/gym, and the staff! The views were breathtaking from our room…could see Mt. Fugi.

Business_and_leisure Partner

10/10

Exceptional

31 Dec 2022

THAO

Not

Leisure

10/10

Exceptional

25 Sep 2022

Pierre

Outstanding hotel with amazing service.

Leisure Partner

10/10

Exceptional

27 Aug 2022

Verified traveler

It was amazing!!

Partner

6/10

Pleasant

14 Sep 2021

Lindsay

The hotel was very quiet due to corona not many guests in house.
The check in staff tried to sell me an extra 10 sq meters room for extra?
Why not just upgrade as it would be a plus for me wanting to come back again..

Business

10/10

Exceptional

04 Apr 2021

Verified traveler

An amazing hotel experience! Impeccable service from start to finish, comfortable room with breathtaking view of Tokyo, delicious cocktails at the New York Bar. Totally worth it!

Leisure Self

10/10

Exceptional

19 Feb 2020

Verified traveler

As expected of a five-star property, everything exceeded expectations.

Leisure Self

10/10

Exceptional

16 Feb 2020

Verified traveler

What you would expect from a very high priced hotel.

Leisure Family

10/10

Exceptional

29 Jan 2020

Verified traveler

Three words: Lost in Translation

It is so awesome to take time in the building that is the set for one my favorite movies.

Leisure Partner

10/10

Exceptional

21 Jan 2020

Scout

The service was amazing! Everyone was so helpful and anticipated our needs before we even asked. We celebrated a birthday here and when we got back to our room they had chocolate and flowers!

Leisure Friends

10/10

Exceptional

17 Dec 2019

Verified traveler

This hotel is so iconic and yet manages to deliver fabulous service without arrogance. Staff are polite and efficient, the rooms have amazing views and amenities

Leisure Family

10/10

Exceptional

23 Nov 2019

JKU

A beautiful hotel with magnificent views and excellent service.

Leisure Family_with_children

10/10

Exceptional

20 Nov 2019

Verified traveler

Best Service Hotel

Park Hyatt Tokyo has the BEST service! They went above and beyond and helped us through a pinch of time. We sent a package of very valuable things through Fedex and it took a day longer in customs. We almost didn’t get our package and we needed it to arrive during our stay. Park Hyatt has someone go to Fedex an hour before they closed and picked it up for us. A huge lifesaver.

Business

4/10

Poor

19 Nov 2019

Verified traveler

I had picked to stay in Park Hyatt this trip as it’s located in Shinjuku which will be more convenient for me. However, the room that I booked looked really old and doesn’t justify the amount I had paid given that it’s not cheap. I normally stay at Mandarin Oriental which never fails to give me an amazing experience. But Park Hyatt was a total disappointment that the room looked so old and definitely need a makeover. Service was average as I had experienced way better service in MO. I normally do not leave comments but I was too disappointed that the room looked so old and aesthetically displeasing. Will I be back again? NO

10/10

Exceptional

08 Oct 2019

Very nice views and great design. Service is excellent so long axx SSA you don’t ask them anything outside their rule book

Leisure Family

10/10

Exceptional

02 Oct 2019

Verified traveler

Beautiful hotel, great restaurants and service. Staff is wonderful.

Leisure Partner

8/10

Excellent

08 Sep 2019

Michelle

Beautiful hotel

Absolutely beautiful hotel but location not that convenient. 15 min walk from Shinjuku station which is very big and confusing. We got a bit lost finding hotel from train station after our very long flight. We spent a couple of nights there and a few nights in a different hotel near Tokyo station, it was a great way to do it!

Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

Great hotel for a short stay

We stayed at the hotel for our first two nights in Tokyo before travelling to another part of japan and it was definitely a great way to start the holiday. Whilst there isn’t much going on in the immediate area around the hotel it’s only a 15 minute walk until your in bustling Shinjuku. The staff could not have been nicer and they made everything just that but simpler such as handling your luggage from the minute you arrive so you don’t have to worry about getting them to your room. The room was spacious with lots of nice touches and the view was spectacular. The pool was an amazing space and the bars were a great place to chill out in the evening.The only slight thing lacking was at breakfast where the choice was reasonable however it was a bit crowded and they needed a bigger or maybe two spaces to lay the options out.

Partner

10/10

Exceptional

08 Aug 2019

Sarah

Service was amazing. The staff was very friendly and welcoming. The beds were firmer than we like and they added a topper and brought us extra pillows. The room was large and well appointed. It was so nice to come back to the comfort of our room after sight seeing every day! Would definitely stay there again!

Leisure Family

10/10

Exceptional

03 Aug 2019

Verified traveler

Attentive staff, wonderful dining options, very good pool/fitness area.

Leisure Family

10/10

Exceptional

31 Jul 2019

The room is very nice and the staffs are very nice too
However the breakfast in room service should include traditional Japanese style breakfast would be nice

Leisure Family

10/10

Exceptional

20 Jul 2019

Rebecca

Not lost in translation!

An awesome stay at an iconic hotel. Wonderful customer service, great views, a fantastic experience.

Friends_and_family Friends

10/10

Exceptional

19 Jul 2019

jenny

Oasis in the middle of Tokyo

This is a truly gorgeous hotel in every way. The room was huge and no detail was spared to make it comfortable and welcoming. The staff was attentive, helpful and very repsectful. The daily breakfast buffet was filled with Japanese and Western food and it was all delicious and fresh. And the views!! We walked the 0.5 miles to the Shinjuku station every day and could get anywhere easily and one day my friend and I walked to the Meji Shrine thru the garden close to the Park Hyatt which I strongly recommend.

Friends

8/10

Excellent

12 Jul 2019

JeffV

Overall the Park Hyatt is impressive, although the quality of the rooms for a 5 Star Japanese hotel is average. The rooms need updated badly. Carpet is worn out and the furnishings are not great.

Leisure Family

10/10

Exceptional

12 Jul 2019

Ella

very nice hotel, well located in Tokyo. Amazing views from restaurants, pool, and suite. Will definitely come back.

Leisure Family

4/10

Poor

11 Jul 2019

Verified traveler

There were a couple of staff who were really helpful. The croissants were good.

Leisure Family

10/10

Exceptional

09 Jul 2019

Verified traveler

Great service with attention to detail. Food at Girandole and New York Grill are both amazing. Awesome views from rooms as well as restaurants

Leisure Family_with_children

8/10

Excellent

08 Jul 2019

Vivis

Everything is perfect. The only thing in which they can improve is the service in the Girandole is very slow.

Leisure Family

10/10

Exceptional

30 Jun 2019

Jez888

Probably the best overall hotel stay we have ever experienced. The checkin was amazing - straight to room and it was like a well oiled machine. Everyone knew what they were doing and service was attentive and accomodating.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2019

Verified traveler

Great view. Excellent service. Rooms are amazing. It’s very expensive but you definitely get what you pay for here.

Leisure Family_with_children

10/10

Exceptional

29 Jun 2019

Verified traveler

Staff very happy to help with any queries.
Unfortunately it’s a little far to the station to walk all the time and the shuttle only starts at 9am.

Leisure Family_with_children

6/10

Pleasant

29 Jun 2019

Lynda

Disappointed

Had a one night stay before our return flight felt the hotel looked tired in comparison to the other hotels on our trip. The bed was particularly hard and uncomfortable and was frayed at the edges.They encouraged paid upgrades on arrival which we did but on hindsight felt the room was not worth it. Think this hotel still relies on the hype from the film. But we did enjoy our meal at The New York Grill

Partner

10/10

Exceptional

17 Jun 2019

Verified traveler

Everything was extremely efficient and the staff went over and above to make sure your stay was exceptional.

Leisure Family

10/10

Exceptional

10 Jun 2019

BRIAN

Park Hyatt

Impeccable service.

Partner

10/10

Exceptional

09 Jun 2019

Jennifer

Amazing hotel

We will be returning to the same hotel on our next visit to Tokyo.

Family

10/10

Exceptional

29 May 2019

Samantha

Best stay in Tokyo

We absolutely loved our stay here. Everything is top notch and the service is unbeatable. We would definitely stay here again next time we come back.

Family

10/10

Exceptional

17 May 2019

Verified traveler

Excellent service, large room, great view. One of a kind stay

Leisure Partner

10/10

Exceptional

10 May 2019

Verified traveler

Service could not have been better. We weren't happy with the first room we were put in (there was some window cleaning machinery in clear view out the window) but we asked to be moved and they were very accommodating and the room we ended up in was amazing. The concierge helped us with travel plans for our travels outside of Tokyo and was incredibly helpful and detail oriented, even accommodating last minute changes. The place is pricey but 100% worth it. Would stay there again in a heartbeat.

Partner

10/10

Exceptional

10 May 2019

Verified traveler

Great and expensive restaurants in the hotel. Nice jazz bar with great views. Quiet. Not close to subway, attractions, restaurants - I got the vibe of a businessperson hotel as opposed to tourist hotel

Leisure

8/10

Excellent

25 Apr 2019

Verified traveler

Friendly staff. Good location.
Good selection of breakfast options. Would have just liked a more formal introduction to breakfast arrangements as it was not always clear where you should be sitting and what the menu options were.

Leisure Family

10/10

Exceptional

22 Apr 2019

Deborah

A beautiful hotel. We will definitely stay here again.

Friends_and_family Partner

10/10

Exceptional

20 Apr 2019

Verified traveler

Shinjuku area is pretty cool. Restaurants are excellent. Concierge and staff do a great job!

Leisure Family

10/10

Exceptional

14 Apr 2019

Siu Kei Tony

Overall a great hotel in Toyko

Family

10/10

Exceptional

12 Apr 2019

Verified traveler

Fantastic views across the hotel, wonderful staff and gorgeous rooms.

Leisure Partner

10/10

Exceptional

03 Apr 2019

Verified traveler

EVERYTHING!! The way they treat you is nothing less than royalty. The staff are incredibly helpful, the food is such a treat, and the rooms and heated toilets make you never want to leave!

Leisure Family_with_children

8/10

Excellent

29 Mar 2019

Edwina

Shower room is way too small !

Partner

10/10

Exceptional

26 Mar 2019

Verified traveler

Amazing! Expensive but well worth it...breakfast each morning at the hotel was the best, very clean, modern, nice staff, perfect central location in Shinjuku, highly recommend!

Leisure Family

10/10

Exceptional

25 Mar 2019

Verified traveler

Nyc bar and jazz singer
Great breakfast
View of mt. Fuji
Near pit inn jazz club

Friends_and_family Family

10/10

Exceptional

23 Mar 2019

BLS

Close to Shinjuku. Shuttle bus to the station at the front of the hotel every 15-20 minutes. Staff and service were fantastic and the Park Suite was amazing. A very comfortable stay! Breakfast buffet was pleasing too.

Leisure Partner

10/10

Exceptional

07 Mar 2019

Verified traveler

Space to relax in comfort and with privacy even when in common areas

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2019

Franco

The tidy of the room is excellent and helpfulness of the staff

Leisure Family_with_children

10/10

Exceptional

11 Feb 2019

Verified traveler

The service is out of this world - cannot recommend this hotel enough.

Leisure Partner

10/10

Exceptional

08 Feb 2019

Trudi

Views, comfort, elegance, location..stay Here!

How can you not love this hotel? Total comfort, quiet elegance, great location. If you’ve seen ‘lost in translation’ you’ll be especially delighted!

Friends

10/10

Exceptional

25 Jan 2019

Verified traveler

Exceptional service and accommodating staff. The shuttle to the station is extremely useful and breakfast was delicious!

10/10

Exceptional

24 Jan 2019

Krysta

Very hospitable

The hotel and the staff was absolutely lovely. From the look I though the staff would be snobby as they often are at high end hotels, this was not the case at all. We walked in with our large backpacks and we were warmly greeted at the door, backpacks were whisked away to our room while we were seated for a seamless check in. Could not have been more happy with our stay and the warm and friendly staff. We look forward to future visits here next time we are in Tokyo.

Partner

10/10

Exceptional

13 Jan 2019

Verified traveler

Excellent hotel by far the best hotel I’ve ever been in

10/10

Exceptional

13 Jan 2019

Verified traveler

Perfect

perfect as always

10/10

Exceptional

03 Jan 2019

Peter

Exceptional service and an outstanding experience

The level of service and attention by the team at Park Hyatt Tokyo is truly exceptional. Here are just a few examples of their care and thoughtfulness:
- when we arrived coming in from the rain, the check in staff immediately brought towels and wiped down our luggage
- our room was already prepared and ready for us to check in, even though we arrived early in the morning and not due to check in until early afternoon
- fruit, dessert, and other amenities were frequently provided with turn-down service during our stay
- the children were given gifts and also pyjamas to use during our stay

Housekeeping was excellent and responsive, the shuttle service to Shinjuku station was always efficient and punctual.

The level of service from the entire team made our family holiday in Tokyo very special, and we would like to send our thanks to the whole team, and also commend management on setting such high standards of service.

Family

10/10

Exceptional

22 Dec 2018

samuel

Great service

We had an amazing stay at the Park Hyatt. We were very well looked after. The rooms are unbelievable. They have great views over Tokyo but really the best bit about staying at the Park Hyatt is the unbeatable service. We were made to feel like our requests were important and everything was simply perfect. Nothing beats breakfast delivered to your room with a view of Mount Fuji while you eat.

Partner

10/10

Exceptional

20 Dec 2018

Verified traveler

The best Hyatt hotel I've stayed so far. Excellent service, great room with a fantastic view and very nice facilities (swimming pool, gym). Highly recommended if you are looking for a memorable and stress free experience.

10/10

Exceptional

18 Dec 2018

The hospitality was fantastic. We arrived late in the evening, wet and cold from the rain, and were immediately offered towels and hot chocolate to dry off and warm up. The staff were always attentive and friendly. My children loved the kid-sized bathrobes and welcome gifts.

10/10

Exceptional

09 Dec 2018

Mike

Great views, excellent staff, great location. Overall very impressed and would stay again!!

Leisure Partner

10/10

Exceptional

02 Dec 2018

Verified traveler

Great service and Great location. Would stay again.

10/10

Exceptional

25 Nov 2018

Robin

Great room

Partner

10/10

Exceptional

25 Nov 2018

Cathryn

Absolutely fantastic hotel and staff. Ambience, food and views are the best.

10/10

Exceptional

23 Nov 2018

AntonioG

The views of Tokyo are really what makes this hotel so special.
The rest is quite good, top of the line without a doubt, but you can get for $200 less in many other places.
Sleeping with Tokyo at your feet is the differentiatior!

Leisure Self