Kimpton Shinjuku Tokyo

Japan , Tokyo
Tokyo, 3-4-7 Nishishinjuku Shinjuku-ku
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100 reviews shown

10/10

Exceptional

06 Mar 2026

Jesse

Staff were extremely helpful! Hotel was in a very convenient location and rooms were very generously sized. My only complaint would be other guests bringing their barking dogs into the hotel foyer restaurant and staff or management didn't ask them to leave given the other welfare of the guests staying there.

Friends

10/10

Exceptional

05 Mar 2026

Juan Carlos

Great location for the Tokyo Marathon/ both convenience and quality stay.

Partner

10/10

Exceptional

03 Mar 2026

Franca

Hotel is well located and walking di

10/10

Exceptional

02 Mar 2026

Matthew

amazing service and room, good location close to major metro station

Partner

10/10

Exceptional

02 Mar 2026

Robert

This was a great place to stay. Location was convenient, food was excellent, rooms were spotless and service was amazing.

10/10

Exceptional

13 Feb 2026

Thomas

We had an excellent stay at the Kimpton Shinjuku. The service was warm, polished, and genuinely thoughtful from the moment we arrived. The staff made everything seamless and welcoming.

The rooms are modern, clean, and beautifully designed with great attention to detail. The beds were a little firm for our personal preference, but everything else about the room was comfortable and well appointed.

The location is ideal. Close to the energy of Shinjuku yet peaceful at night, making it a perfect retreat after busy days exploring Tokyo.

We would absolutely stay here again and highly recommend it.

8/10

Excellent

30 Jan 2026

Laura

It was a nice hotel. Rooms are small for double occupancy

10/10

Exceptional

26 Jan 2026

sean

Customer service at the highest standards anywhere in the world

Leisure Friends

10/10

Exceptional

18 Jan 2026

Maria

We loved our stay at the Kimpton! Such a great location, friendly staff, nice and clean hotel with awesome concierge (every restaurant rec was superb). It’s also very well located and an easy walk to Shinjuku station- or honestly anywhere else if you’re walkers like us! The daily social hour is so cute and we enjoyed some nice wine our first night. However the best part of the stay was meeting Iwayan downstairs at The Jones coffee bar. He greeted us warmly every morning and treated us to a free coffee/matcha off the list for hotel guests (this is a perk we didn’t know about). We loved seeing our friend each morning!! Thank you Iwayan!!

Leisure Partner

10/10

Exceptional

15 Jan 2026

Raef

Great service throughout

Leisure Partner

10/10

Exceptional

09 Jan 2026

Vineet

really got the New York feel from this place and we're from nyc so that really made us feel good. Tokyo is very overwhelming so it's nice to have a place like Kimpton to come home to after a long day. Would highly recommend.

Leisure Family

10/10

Exceptional

22 Dec 2025

Daniel

We travel a lot and we have to rate this hotel as one of the best ever. The staff were amazing especially the manager and the restaurant staff!!! Excellent location and amazing food.

The most hospitable staff ever.

Partner

6/10

Pleasant

19 Dec 2025

Roha

Room was smaller than we expected, and breakfast options were limited. Location was a bit far from the train stations. Otherwise it was great

Leisure Family

10/10

Exceptional

15 Dec 2025

Terri Beth

The hotel is comfortable, attractive, and the service is unbeatable. The social hour in the evenings is especially nice.

Leisure Family

10/10

Exceptional

13 Dec 2025

Lea A.

Love the Kimpton Shinjuku. Amazing rooms, great staff, breakfast is excellent. I have stayed on several occasions and it’s always a pleasure.

Business

10/10

Exceptional

11 Dec 2025

Esmail

Clean and friendly staff

Leisure Partner

2/10

Poor

07 Dec 2025

Breton

Room smelled so strongly of sweaty yoga mat. So gross.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Maria

The room was spotless, staff was wonderful, restaurants and cafe on-site were fantastic

Leisure Friends

10/10

Exceptional

04 Dec 2025

Derek

Terrific modern hotel. Room was very clean and comfortable. We upgraded so it wasn’t too cramped for two people. Excellent bedding and towels. Staff is wonderful and very friendly. Good food.

Partner

2/10

Poor

02 Dec 2025

rithyrith

The staff were unpleasant; even the hotel manager didn't say a word to welcome us or say goodbye. Unbelievable! The service was minimal; even a simple request was refused. I will never set foot in this hotel again and I wouldn't recommend it to anyone.

Leisure Partner

8/10

Excellent

01 Dec 2025

Meredith

The room was clean and the location was very convenient! Also, shoutout to Mohammed, the front desk concierge/staff person, who was so helpful and kind.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Francesca

Luxury! So so lovely. The bed was extremely comfortable with excellent sheets.

8/10

Excellent

28 Nov 2025

Andrew

Great hotel

10/10

Exceptional

18 Nov 2025

Kevian

Amazing staff everything 10/10 across the board

Partner

10/10

Exceptional

17 Nov 2025

dana

Great experience and top notch service

Leisure Family

10/10

Exceptional

16 Nov 2025

Roderick

The hotel is top flight. Any aspect considered, they were effective in presentation and execution: a clean room, English speaking and well-mannered staff, a proper breakfast menu, and of all things, a rooftop bar. I really should stay at this property again if I visit Tokyo in the future.

Leisure Self

10/10

Exceptional

15 Nov 2025

Theresa

My husband and I stayed here for 5 days and 4 nights. The room was immaculate every single time it was cleaned. Always gave us fresh clean new slippers, night gown. Always filled up coffee bar along with a large water bottle every time our room was cleaned. The staff here were very kind and helpful. From the check in to the restaurant and any other staff members. Thank you for the beautiful memories in Japan.

Partner

6/10

Pleasant

12 Nov 2025

Kurt

This was our first stay at a Kimpton property and we were underwhelmed. We had a corner suite, which was slick and modern with beautiful views of the city. But we just didn’t feel welcome there. The lobby is tiny and check-in felt rushed and robotic. The “rooftop bar” that is lauded in their literature is equally tiny. When we needed a taxi, there was usually no one around to organize it. And when there was someone outside at valet, we were completely ignored. In fact, one time the valet processed the delivery of a package right in front of us for five minutes, ignoring us until we got between him and the package. For $1000 a night, we expected more. Especially after staying at Dusit Thani Kyoto beforehand (which was exceptional).

Leisure Partner

10/10

Exceptional

09 Nov 2025

Timothy

Clean room, good water pressure, 24/7 gym, and tasty breakfast.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Grace

The room was spacious and the bed was really comfortable. It was also quiet. There was a yoga mat already in the room which was great (it's in all the rooms!), as well as a fluffy robe, pajamas and a yukata. Highly recommend!

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Christopher

Quick free coffee for the morning. Solid comfortable room. Great location.

Family

10/10

Exceptional

21 Oct 2025

Monika

Everything was exceptional

Leisure Partner

10/10

Exceptional

16 Oct 2025

Deborah

Staff was always helpful. The room had nice conviences.

Leisure Partner

10/10

Exceptional

15 Oct 2025

OFER

Overall fantastic urban hotel experience

Leisure Partner

10/10

Exceptional

07 Oct 2025

Akshay

Kimpton hotels have outstanding staff. The Kimpton at Shinjuku is the same. Thank you Alex and Shishir for everything.

10/10

Exceptional

05 Oct 2025

Bruce

Pet friendly, much needed for our move to Japan

Leisure Pet

10/10

Exceptional

05 Oct 2025

BOAZ

The hotel is excellent, both location and amenities. The staff is very friendly - the service is outstanding. Highly recommended!

Partner

10/10

Exceptional

04 Oct 2025

Geoff

Great stay. Large room. Dining was amazing, breakfast was perfect. Staff so helpful. Loved the time there

Leisure Family

10/10

Exceptional

03 Oct 2025

Geoff

Amazing stay in Shinjuku. Travelling from Australia. Extremely large rooms. Attention to detail was outstanding. Twice daily service. Dining/breafast was fantastic with two course and breads each day included. Staff extremely helpful, pleasant helped with cans/uber. Overall simply the best stay! Highly recommend.

10/10

Exceptional

24 Sep 2025

Paige

Fabulous hotel! The staff are very friendly and professional. There are excellent food options if you’re looking to stay in and relax.
Great location with proximity to Shinjuku proper and Shinjuku station- making it very convenient to the majority of Tokyo. We had a beautiful room with very comfortable beds and a lovely view. We will definitely be back!

Leisure Partner

10/10

Exceptional

13 Sep 2025

Joe

Wonderful hotel in a great area of Tokyo.

Great rooms with lots of amenities (welcome brownies, coffee, tea, minibar, slippers, robes, umbrella, etc). Bicycles are available through front desk. Hospitality hour is held nightly with wine, sangria, sake with appetizers. The concierge was extremely helpful. The hotel is about a 9 minute walk from Shinjuku station. Overall, it was a wonderful stay!

Friends_and_family Family

8/10

Excellent

11 Sep 2025

Sal

The staff and service outstanding
However very off putting when the dogs are eating off plates in the restaurants next to you.
Would not stay here due to that reason again

Leisure Partner

10/10

Exceptional

10 Sep 2025

Ali

Great hotel. Very clean and friendly staff

Leisure Self

10/10

Exceptional

02 Sep 2025

Sterling

Awesome staff!

Everything was near perfect for my stay. The staff was wonderful in every way and helped with getting cabs, room service and storing luggage until I was ready to depart. The hotel is in a great location and easy to navigate from. I'll be staying here again during my next trip to Tokyo.

10/10

Exceptional

02 Sep 2025

Joanna

I love that the staff was so professional and very helpful also always referred us to good places and just making sure our stay was safe,memorable and great.

Leisure Family

10/10

Exceptional

17 Aug 2025

Dimitrios

Lovely hotel - good location - only negative was they decided to shut the rooftop bar for a photo shoot and we didn’t get to experience drinks with a view.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Jill

The staff was so accommodating and helpful including the concierge, Mari. The room was clean and pretty with delicious bed, pillows and comforter. The shower was great and the towels were super fluffy. We enjoyed the beautiful gym and ate at both restaurants which were excellent. Hotel is located walking distance to lots but kind of a busy commercial location. But we loved the Kimpton.

Leisure Family

10/10

Exceptional

10 Aug 2025

Dean

The receptionist was able to give us an early checkin. We were very grateful for his kindness after a 14 hr flight.

Leisure Family

10/10

Exceptional

06 Aug 2025

Judith

Employees were knowledgeable.

10/10

Exceptional

05 Aug 2025

Richard

We really enjoy the personal service at the Kimpton, the staff were extremely friendly and helpful. This hotel was a 10 minute walk from Shinjuku station. The room was small-ish (as expected in Tokyo) but well-appointed and comfortable.

Leisure Partner

10/10

Exceptional

04 Aug 2025

mathew

The Kimpton went above and beyond to ensure my stay was perfect. From the manager greeting me on the foyer to the restaurant staff ensuring my mother had GF food

10/10

Exceptional

29 Jul 2025

Stuart

Great place to stay and better staff!

10/10

Exceptional

25 Jul 2025

Tony

Wonderful property. Would stay there again.

10/10

Exceptional

19 Jul 2025

Verity

Lovely staff, good location within walking distance to Shinjuku station. Great room. The free drink in the morning between 7am and 10am was a nice touch.

Leisure Self

10/10

Exceptional

15 Jul 2025

George

Nice Hotel

Leisure Friends

10/10

Exceptional

12 Jul 2025

Novlette

👌

Leisure

10/10

Exceptional

08 Jul 2025

Daniel

The greatest staff I have ever met a a hotel. They will attend to any request.Beautiful room and facilities. A little bit of a walk to the subway, but in a great area.

Business_and_leisure Self

10/10

Exceptional

04 Jul 2025

Henry

Fantastic breakfast

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Nino

We stayed at Kimpton for four days at the start of our vacation in Tokyo, then returned for our final night prior to our departure. Absolutely love the hotel, staff, and location. Thank you to Dat, Eugene, and all the staff who were so accomodating. Hope to visit you again!

Leisure Family

10/10

Exceptional

01 Jul 2025

Lea A.

Love this hotel

I have stayed at this hotel many times and it is always delightful. The hotel is beautifully appointed the service is excellent and the restaurants have a wide variety of choices that I truly appreciate.

Business

10/10

Exceptional

01 Jul 2025

Judith

Well managed, all employees were helpful which make your stay enjoyable.

Leisure Self

4/10

Poor

30 Jun 2025

Dmitri

We booked and paid for 2 rooms three months in advance. The management was unable to allocate 2 rooms on the same floor. They asked for upgrade payment if we want rooms close by. Additionally, upon checking in at 3:05 pm one of the rooms wasn't ready. No apologies were offered

Leisure Family

2/10

Poor

27 Jun 2025

Liz

I didn’t care for our stay at this hotel and even considered leaving after the first night. Our original room was barely big enough for two people to turn around in, and when we went to the front desk for an upgrade, the staff was rude and refused to honor the price for it shown online. Instead, they offered a rate ten times as much and said they were doing us favor in discounting their usual rate. I wouldn’t recommend it.

10/10

Exceptional

15 Jun 2025

Nino

Everything about this hotel and staff is amazing!

Leisure Family

10/10

Exceptional

14 Jun 2025

Christian

Friendly staff, cool hotel, nice roof too bar

Leisure Partner

8/10

Excellent

05 Jun 2025

Haley

Great room and awesome staff. We had a few meals here and they were somewhere between mediocre to bad, so I’d stay away from the food, but otherwise wonderful hotel and great location- close to everything but a quieter direct area.

Partner

10/10

Exceptional

01 Jun 2025

Jennifer

The hotel manager and his team wear so friendly and accommodating. They really made our stay feel like home and when we left it felt like we were leaving a friend’s house. Thank you.

Leisure Family

10/10

Exceptional

26 May 2025

Sharian

Great stay not a convenient location

Excellent hotel just the location wasn't ideal or convenient.

Friends_and_family Friends

10/10

Exceptional

25 May 2025

Kaitlin

A great option!

We booked Kimpton for two nights. Rooms are really gorgeous, happy hour on the 16th floor, and we loved our cozy rooftop bar.

Partner

10/10

Exceptional

23 May 2025

Nathan

The Kimpton Shinjuku Tokyo is top notch! The staff really pride themselves on a high quality of service.

Definitely book the breakfast option - you won’t regret it! So many tasty Japanese and Western options.

Loved the nightly social hour. We caught up with other travelers and compared notes on what to do around Tokyo.

Our room was well appointed and had loads of natural light.

The hotel is located in a great spot. Super easy to walk to Shinjuku station and get anywhere you need in Tokyo.

We will for sure stay at the Kimpton Shinjuku Tokyo on future trips!

Leisure Friends

10/10

Exceptional

15 May 2025

Thomas

Cheerful and friendly. Food in restaurants was outstanding.

Partner

10/10

Exceptional

12 May 2025

Linda

Very well trained staff and excellent management. Would highly recommend!!!

Leisure

10/10

Exceptional

07 May 2025

Kelly

The perfect stay!

This was my third time staying at the Kimpton, and it’s such a reliable and beautiful hotel! The attention to detail and service is unlike any other. The rooms are very spacious and clean and have great views of the city. I always opt for the breakfast package- I love all of the options and the service!

Self

10/10

Exceptional

06 May 2025

Patricia

Beautiful hotel which is central to many great walking areas. The experience was absolutely 5 star. The staff are polite, accommodating and attentive. The breakfast was outstanding and the servers first class.
When asking for a coffee refill it came each time in a clean cup, freshly brewed as the lead server said. All the details matter. We also had outstanding service from Alex the Concierge. Simply it was a perfect experience.

Leisure Partner

10/10

Exceptional

03 May 2025

Rebecca

A wonderful hotel and the staff were excellent, very extremely helpful and kind

Leisure Family

10/10

Exceptional

02 May 2025

Michael

Modern hotel with friendly staff

This is a very nice, newer hotel with friendly, helpful staff. We enjoyed our stay here.

The only thing that could've been better is if it were closer to a train stop. From Haneda Airport, we took the Limousine Bus which dropped us off at the nearby Washington Hotel and we walked about 5 minutes to the Kimpton. Otherwise it's about a 15 minute walk to the Shinjuku Station.

Partner

10/10

Exceptional

02 May 2025

Billie Jo

Only one bit of feedback: we went to the restaurant for breakfast twice and both times we never received our drinks.

Leisure Family

10/10

Exceptional

23 Apr 2025

Mariia

Great Staff.

Business_and_leisure

10/10

Exceptional

21 Apr 2025

Michael

Nice property. Modern.

10/10

Exceptional

21 Apr 2025

James

Personnel excellent. Excellent location. Can walk to Shinjuku Rail station. Super cleanliness. Excellent breakfast.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Francis

Shinjuku Springtime

The Hotel lived upto all the reviews. Excellent allround experience. Hotel facilities are excellent located centrally to Shinjuku. The rooms are a good spacious size and the bed is very comfortable! Highly recommended!

Partner

10/10

Exceptional

18 Apr 2025

Adrienne

Id loved it! Just the right amount of fancy. The hotel is in an awkward location, but you’ll get over it quick. Great ramen within walking distance

Business_and_leisure Self

10/10

Exceptional

12 Apr 2025

Nidhi

Very cool hotel and very nice. Downstairs lobby bar cool vibe and great coffee and snacks. Train station a few blocks away, walkable for us and convenient to go anywhere in Tokyo.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Bruna

Thank you, Kimpton! Most accommodating staff and everything you need within reach.

10/10

Exceptional

02 Apr 2025

James

Perfect!! Great location!!

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

CHENGYU

Good

Business_and_leisure Family

6/10

Pleasant

01 Apr 2025

Feride

Rooms are really small and facing the highway, so noisy even at nights.

10/10

Exceptional

28 Mar 2025

Cary

Great staying experience

Business_and_leisure Self

10/10

Exceptional

16 Mar 2025

Karen

Happy hour was an unexpected surprise! The stay felt so luxurious. The shower was above and beyond - I wish I could have stayed there longer!

Leisure Partner

10/10

Exceptional

15 Mar 2025

Margie

Excellent service and rooms are clean and spacious for Japan

Leisure Partner

8/10

Excellent

15 Mar 2025

Christopher

Price is good but location is a bit of a walk to the subway. Hotel is okay was expecting a bit more for a 5 star Kimpton. Staff and service is excellent as you would expect from a Japanese 5 star hotel.

Business Self

4/10

Poor

04 Mar 2025

Ryan

Surprising Disappointing

The cleanliness at this hotel is terrible and feels like the standards are lacking. Definitely should not be marketed as a 5 star hotel.

Friends_and_family Friends

10/10

Exceptional

04 Mar 2025

Paul

Great hotel

Awesome hotel and staff is very accommodating. Very close to the start of the marathon

Self

10/10

Exceptional

02 Mar 2025

Great hotel.

Business

10/10

Exceptional

25 Feb 2025

Leslie

The convenient location was wonderful as was the staff.

10/10

Exceptional

22 Feb 2025

Megan

Chic hotel in the midst of one of the best areas in Tokyo. Staff was very friendly and helpful with recommendations and getting rides arranged. Social happy hour was great! Would definitely stay again!

Leisure Friends

10/10

Exceptional

16 Feb 2025

Adrienne

The staff was phenomenal and the hotel is close to a variety of shopping and dining experiences as well as the public transportation. Definitely will be staying here again on my return trip to Tokyo.

Leisure Family

10/10

Exceptional

12 Feb 2025

Maureen

Very comfortable rooms. Excellent service.

Leisure Family

10/10

Exceptional

11 Feb 2025

Sarah Beth

Wonderful property! Staff was fantastic and room was very comfortable

10/10

Exceptional

06 Feb 2025

Robert

The staff was incredible and very personable. They helped us book an incredible dinner and helped with every question we had. The hotel is beautiful and an easy 10 min walk from the train station. Not much directly around the hotel, but with a short walk or easy taxi's, can access everything. Very happy with our stay.

Leisure Partner