Name: Shinjuku Washington Annex
Address: Nishi-Shinjuku Shinjuku-ku Tokyo JAPAN, 3-2-9, Shinjuku Ku, 160-0023, JP

8/10

Excellent

27 Jul 2026

Janet

The location was good - close to the center of shinjuku but far enough to avoid the noise.

The staffs were very helpful and the laundry facilities were well organized. The rooms are ok sized for Japanese standards.

Family_with_children

8/10

Excellent

22 Jul 2026

Emiko

Great hotel👍

10/10

Exceptional

18 Jul 2026

Brett

Really great hotel and location. Only pain point was that the walls are very thin so if you have noisy people around you you’ll definitely be able to hear them

10/10

Exceptional

18 Jul 2026

Luciano massimo

great

Friends

10/10

Exceptional

18 Jul 2026

QISHAN

Family friendly and convenients.

Family_with_children

10/10

Exceptional

18 Jul 2026

Grace

The hotel was very close to Shinjuku Station, which was perfect for travel around the nearby regions. Clean rooms with lots of amenities, plus extra pillows if needed. Rooms were small so a bit tight for 2 people with large suitcases, but not a problem as we spent most of our time exploring.
Would stay here again next time!

Family

10/10

Exceptional

16 Jul 2026

Cesar

Great location to stay, very clean and wonderful.

Family_with_children

8/10

Excellent

14 Jul 2026

Claudia

The Annex was nice, clean, quiet and comfortable. Though some have commented on the easiness of checking in and out, we found it difficult without the human interaction. Not having someone at the desk to answer questions about the area, or the hotel made it difficult. Aside from that the rooms were small but were comfortable and provided a bed to rest your body after a long day of walking in the sun. Breakfast was expensive at 2450 yen/pp.

Partner

8/10

Excellent

14 Jul 2026

Kalpesh

Rooms and bathroom were smaller. The location and staff were excellent.

Friends_and_family Family

6/10

Pleasant

11 Jul 2026

Daniel

The room was too small, staff wasn’t too helpful when trying to get directions. The entrance to the hotel was not in front entrance had to go up a floor to check in very confusing. What was helpful was having bus stop right in front of hotel and train and subway stations walking distance

Partner

10/10

Exceptional

10 Jul 2026

Amir

Clean room and perfectly air conditioned! We were out a lot but our room was a lifesaver once we needed a little break.

Partner

10/10

Exceptional

09 Jul 2026

Erwann

Belle grande chambre insonorisée et avec une vue sur une petite rue. L’hôtel est bien situé (10 minutes de marche à partir de Shinjuku Station) et il y a de nombreux dépanneurs à proximité.

Friends_and_family Friends

10/10

Exceptional

05 Jul 2026

Marie line claude

The location of the hotel is great, close to train station, shops and restaurants. Good facilities and good air com. Helpful and friendly staff.

Family_with_children

10/10

Exceptional

05 Jul 2026

Sergio Ricardo

Excelente estancia, muy limpio y amables

Partner

8/10

Excellent

01 Jul 2026

SONIA

Everything was great. Staff at reception were very helpful and friendly. Nicely located. My only issue were that the pillows were completely flat and not comfortable. Plus for a deluxe room we still found it a little small. I’d stay here again though.

Partner

8/10

Excellent

01 Jul 2026

Robert

Bathroom smelled like sewer. Closet had rusting. The hotel is old and needs a major update. But great location and lots of restaurant choices in the main hotel. Staff is amazing. Breakfast buffet is delicious.

Family_with_children

6/10

Pleasant

30 Jun 2026

Connor

For this price I would go somewhere else. About 30-40 min walk from shibuya, not much space in the room, but everything was clean and cleaning people were extremely diligent!

Partner

10/10

Exceptional

28 Jun 2026

Ma Cecilia

We stayed at the annex for two weeks and we had a good time. The location is very convenient as it was a 10 minute walk from the shinjuku station and right next door was a 7-11, family mart and Lawson allowing for convenient late night snacks. The staff were also very helpful and always had a good attitude to the customers. Not to mention the many free ammenties that they provide as well.

Family_with_children

10/10

Exceptional

23 Jun 2026

Wayne

Great location, comfortable room. On site amenities we found extremely convenient were the coin laundry, a luggage storage, some restaurants and a kombini at the main hotel (next to the annex).
Staff were also very helpful when we wanted to use a luggage transfer service.
It is a big hotel, but we did not experience any inconvenience.

Partner

10/10

Exceptional

23 Jun 2026

jc

Very wonderful. The bed was so comfortable and all needed amenities were provided. I would stay here again, I was sad to leave.

Family

8/10

Excellent

21 Jun 2026

Sharon

The hotel is very pleasant, and the bed is extremely comfortable. Everything is very small and compact, so it's worth noting that large suitcases cannot be left open on the floor, and there is no wardrobe or storage space to unpack clothes for daily use.
The hotel is about a 15-minute walk from Shinjuku Station. It's not especially close, but the distance is perfectly reasonable. The staff are friendly and welcoming, and there is a kettle with hot water in the room for coffee. I even ordered a few items from Amazon, and the front desk handled the deliveries very openly and helpfully.
Overall, we had a very good experience.

Family_with_children

4/10

Poor

20 Jun 2026

Crystal

I already knew going into it that the rooms were going to be small, but they are extremely small. If you have large check in bags plus other bags, it will be a nearly impossible fit. The worst part of the experience was the air conditioning. Apparently they have the building set to one temperature across the board, in the lobby it felt ok, but in our 11th floor room, it felt muggy. There is no AC unit in the room, only a humidifier and fan. The wifi was also very weak, and the pillows were such a weird crunchy uncomfortable material. The only good thing about this place is the location, close to Shinjuku and the government building with the observatory and nightly light show. We only spent our last couple days here before flying out, the rest of the time was airbnbs and they are still a tight squeeze but they at least had AC units and were much cheaper.

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Elsa

The pajamas provided were children size and did not even fit my young slim daughter. I asked the lobby person for a bigger size and the man from the front desk said it was the only size they offer. Although the lobby person apologized it did not solved the problem that they did not have adult size pijamas. I was told that in Japan the hotels provide pijamas that’s why I did not pack one for my stay. I stayed at other hotels during my vacation and they were more adult size and night gown type.
Luckily my daughter and I found something to wear.

Family

8/10

Excellent

16 Jun 2026

Salena

Overall a nice stay. Hotel is centrally located which is a big plus re exploring Tokyo. As other travelers noted, the room a bit tight and was not quite pristine. We found the staff extremely helpful and responsive.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Nabil

Nice place 😊

Self

10/10

Exceptional

14 Jun 2026

Eric

Well maintained hotel, enough space for 3 people. Good value

Family

10/10

Exceptional

14 Jun 2026

Jordan

Close to everything we wanted.

Partner

10/10

Exceptional

14 Jun 2026

Robert

This is a very conveniently located hotel in the quieter part of Shinjuku. There are several restaurants and mini-marts in the adjacent Washington Hotel, and there is laundry service. It's walking distance to restaurants, shopping, trains, and a park. The rooms for 1-2 people are quite small, but we didn't mind. The rooms may be problematic for people who need an accessible bathroom as, at least the one we had, has a step up into the bathroom. Overall, this was the ideal hotel for our trip. Highly recommended!

Family

8/10

Excellent

14 Jun 2026

Yuko

The hotel room was super tiny, the size of my closet! There was no room to put my small carryon to unpack. Bur overall, it was a nice hotel with this convenient location for both business and leisure.

Self

10/10

Exceptional

12 Jun 2026

Patrick

.

8/10

Excellent

09 Jun 2026

Phyllis

Room is very small!

Partner

10/10

Exceptional

08 Jun 2026

Chelsea

Clean rooms, lovely property, so many great extra amenities, staff were so kind and helpful. The location of the hotel was perfect- so close to shops, restaurants, and access to the trains. We will definitely be back.

Partner

10/10

Exceptional

04 Jun 2026

Abudallah

It was really nice but I wish i was shorter so I didn’t hit the walls

Self

10/10

Exceptional

03 Jun 2026

Daniel

Very easy check out and check in. They have room to leave the luggage which is very convenient in the last they to wait until the flight. And express bus to airport leaves directly from this hotel

10/10

Exceptional

02 Jun 2026

Zach

Excellent hotel. Close enough to major train lines, lots of walkable sites and food, and clean big rooms

Partner

10/10

Exceptional

02 Jun 2026

Simon Brian

Nice and friendly staff. The breakfast wasn’t my thing. It’s good food but not what I’d choose for breakfast.
In the reception they have a lot of things available in case you forget toiletries which was a nice touch.
They don’t clean the room apart from every three days.

Friends

10/10

Exceptional

31 May 2026

Eric

Very nice place to stay. Close to a lot of nice place to visit.

Friends_and_family Friends

4/10

Poor

30 May 2026

Georgios

Great location, close to the metro and conveniently situated near shopping malls, restaurants, and other amenities. The rooms are quite small, especially the double rooms. We stayed in the Annex building. Breakfast was decent, but fairly basic and not particularly memorable.

Partner

10/10

Exceptional

30 May 2026

Mike

One double bed room was cramp, especially for two people with large overseas luggage.

Cramp meaning you only get a built in half lamp on the desk, a regular sized bathroom sink that partially hung over the mini sized bathtub. And no closet! Just a small doorless nook by the hotel door that is the width of one carry on luggage.

That said, room was clean, has mini fridge, and USB charging outlets along with a universal charging cable (lightning, USB-C, and micro USB) cable for your use.

Extra self service pillows also available by the elevator.

Laundry facilities along with self service cable lock luggage storage by the front desk.

I will book the same single double bed room again now that I know what I'm getting into knowing that space is at a premium.

Bonus: I booked a TWO double bed room at this same hotel at the same time and was able to directly compare the two rooms.

The two double bed room was spacious and normal sized everything.

Full sized desk, closet with two folding doors, coffee table, 2 lounge chairs, normal sized bathtub, etc.

If you value space, it's worth the extra cost to book the larger room.

Family_with_children

8/10

Excellent

28 May 2026

Nadia

Clean room, great breakfast

Friends

8/10

Excellent

26 May 2026

Mike

Booked single double bed and a double bed during my stay.

Single double bed is pretty small where

8/10

Excellent

21 May 2026

Chun

Very small room. One we had required stepping up around 5 inches into the washroom which was annoying. Aside from the size, the room itself was quiet and comfortable. We used the coin operated washer and dryer in the hotel and the outcome was not good. Laundry did not smell cleaned as there was no laundry detergent smell.

One bright spot is the airport limousine goes straight to the hotel and took about an hour. Downside is when returning Narita we were quoted it would take 2.5 hours.

Partner

10/10

Exceptional

20 May 2026

Nicolas

Very good

Friends_and_family Family

10/10

Exceptional

15 May 2026

MONEEBA

Excellent location, 10 minute walk from Shinjuku station! Room was clean and perfect for a 4 day stay in Tokyo! Staff were lovely and helpful too, will definately be staying here again!

10/10

Exceptional

13 May 2026

Anna Maria

We stayed at the Annex which is quieter than the main hotel. We were so pleased with the room we had. Checking in was easy. Amenities were in the lobby (not in the room). The room comes with tea and coffee and things to make and drink from. The tv could not be turned over towards the beds, but not an issue. There is a closet not drawers or safety deposit box. The bathroom was great! I hope the photo posts. The hotel has so many, many restaurants inside the hotel, convenience stores, right next to 7-Eleven, laundry on property, microwave is downstairs (not in rooms), near transportation, near park, restaurants, etc. They have pj's to wear (not to take), but we didn't use them. Limousine bus stops right in front of the hotel (reservation required on your end) We loved our stay and highly recommend it.

Family_with_children

10/10

Exceptional

09 May 2026

josh

Staff that assisted us were good and super helpful we have to write some stuff in a slip for our luggage and they pretty much did it for us so it was really helpful. But then another staff that was helping someone else was clearly not as helpful
AC was nice and powerful. Room cleaning was great the dryer for laundry did not work though. But food was amazing for breakfast at both restaurants though the view was better from the restaurant on the 25th.

Friends

10/10

Exceptional

08 May 2026

Jessica

Clean and nice room helpful staff

Family_with_children

6/10

Pleasant

08 May 2026

Irma

The staff was amazing, but sadly we got a smaller room than we ordered; there was a mix-up, so our room was very small.
If you are traveling solo, it would be perfect for you!
They also don't deliver to other hotels/airports, they can recieve but not send.
So something to keep in mind if you're planning on sending luggage, you have to go to the train station nearby.
The breakfast was not our cup of tea either, we had eaten at other hotels breakfast and this one left a lasting bad impression.
Again, the staff is amazing!!
Just a lot of external things that we won't be coming back again.

Family

10/10

Exceptional

07 May 2026

Sung

Free breakfast was soooo good and very good place to go everywhere

Friends

6/10

Pleasant

06 May 2026

Rhodora

Not so clean room

Partner

8/10

Excellent

04 May 2026

Arzoo

The rooms aren’t for 2 travellers.. there isn’t sufficient space to stand and put the luggage for someone who is travelling here for a week. we were two of us and we have just struggled to sleep on the bed and the rooms are very hot too for summers.

Family_with_children

10/10

Exceptional

04 May 2026

Suzanne

The room was spacious and comfortable.
The reception staff were professional.
The breakfast was so good, both the 'western' style and the Japanese style - really delicious. The restaurant was calm, with a lovely view of the garden, and the staff were wonderful.

6/10

Pleasant

03 May 2026

Jeff

Very small no in room ac control

Friends_and_family Family

10/10

Exceptional

02 May 2026

Kimberly Cherie

Clean rooms, very accommodating staff, and the location is quiet and peaceful. One thing that might be a little problem is that there is no AC however the room does have a Dyson fan in the room to help remedy that issue.

Family

10/10

Exceptional

29 Apr 2026

Rayna

This hotel was in an amazing location and had great amenities and customer service. Good sized room too!

Partner

10/10

Exceptional

29 Apr 2026

Hiroko Suzi

Very clean! Very courteous staff! Enjoyed buffet style breakfast!

Self

8/10

Excellent

28 Apr 2026

Cayden

Line to check in took a while.

Partner

8/10

Excellent

26 Apr 2026

Salome

10 minute walk to Shinjuku station. Nice and quiet on the weekends. Would definitely stay here again.

Partner

6/10

Pleasant

25 Apr 2026

TuQuyen

Room ok, we asked for nonsmoking room but we initially put in a smoking floor.

10/10

Exceptional

25 Apr 2026

Karishma

Room was clean. Check in / out was efficient. Amenities were a nice touch. Location was great but a little further from shinjuku station than I would’ve liked. Only drawback was that room was very small (but that’s a normal thing in Tokyo and not necessarily the hotel’s fault). Thank you for the great stay.

Family

10/10

Exceptional

23 Apr 2026

Leon

Everything was perfect , except the washing and specially dryers were not working properly. We have to wait 60 minutes and to dry the materials at the end they were not dried at all.

Family

8/10

Excellent

21 Apr 2026

Joanne

Great breakfast buffet. Room was clean, and large enough for three single beds, but felt a little dated. Bathroom was a self contained unit with lower ceiling height. Shower couldn't be used on full power due to the handset rotating to either the wall or shower curtain, and it was too low to stand with head under the spray, but otherwise it was all good, and a reasonable price for Tokyo. Easy access to Shinjuku station (although a bit of a walk).

Family

10/10

Exceptional

20 Apr 2026

Michael

Ac was the same as it was across all of Japan. It wasnt cold but it wasnt hot. They had a dyson bladless fan in the room if you needed air movement.

My last day i reserved a cab and the staff at the front desk was very helpful in informing me that i could check out and wait for my cab in the lobby so that i wouldnt miss the cab driver when he came to check with the front desk for my availability.

Over all this is a fantastic hotel also you can get all the way to shinjuku train station underground/under roads (to avoid the rain) from this hotel.

I will mention for those who are traveling to Japan for the first time from America. The room which was a single bed was just a little wider than the bed was so it can be tight for larger luggage but i had two 28\" tall checked roller bags and a massive back pack with me and still felt like i was able to get around within the room ok. If i had shared the room with another person with their luggage i would say a twin bed room might have been a wise choice.

The location of this hotel with its proximity to the train station (3 blocks or so, probably a half mile makes it great for tokyo tourism especially if you have a rail pass and can jump the trains whenever youd like to go see more of tokyo.

Self

8/10

Excellent

20 Apr 2026

Louisa

Location is around 15 minutes walk from Shinjuku station, & got many restaurants & shops in walking distance. Breakfast choices quite good but seats are quite limited & line to get in can get very long

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

aihua

very good

8/10

Excellent

18 Apr 2026

Diane

The room had a decent size considering that it’s in Tokyo.

Partner

8/10

Excellent

16 Apr 2026

Chhavi

Property including rooms are very clean, rooms were on the smaller side though and so was the bathroom. Great amenities, convenient to have laundry and baggage storage facility in the hotel. Property has 2 convenience stores that are absolute life savers.

Family

10/10

Exceptional

16 Apr 2026

Jean Nicolas

Convenient location. Airport limousine bus stop.

Partner

6/10

Pleasant

15 Apr 2026

Ayke

Rooms for double super tiny. Just not enough space for 2 normal size adults. Location n service excellent.

6/10

Pleasant

14 Apr 2026

Poranee

This hotel is not recommended for elderly and disabled guests with unusual high step (two feet) to the bathroom!
The room shown on the advertisement online is not typical one that offerred on Hotels.com.

Most of the staff are very helpful, a couple was difficult to deal with. A request to clean room at certain time did not work!

The policy of late check out is too rigid and not accommodating guests whose flight leave late at night.
A six hour paid per room for late check out would be better policy instead of the current late check out up to 2 pm only and charge per person (not per room?) per hour.

The self coin laundromat and cloak room for temporary luggages storage are convenient.

The personal cooling and heating system and air purifyer are not explained well at check in. The English leaflets should be left attached to each device in the room.

The room is kept clean. Breakfast is sufficient and crowded with confusing, disorderly at time especially on the 25 Floor!

Partner

10/10

Exceptional

12 Apr 2026

Wan

Bit of a walk if you are coming from Shinjuku station but otherwise no major issues

Self

10/10

Exceptional

11 Apr 2026

Jason

Clean and the staff were helpful.

10/10

Exceptional

10 Apr 2026

Lawrence

This property is beautiful and it's right down the street from the subway system to get you everywhere in the city! Definitely a golden ticket location 🔥🏆

Self

10/10

Exceptional

08 Apr 2026

joey

Very nice hotel and breakfast was good.

Family_with_children

6/10

Pleasant

08 Apr 2026

Paul

This hotel was the biggest disappoinment of our 2-week stay in Japan. Granted the cost of the rooms were circa 60% of the others we stayed in for the rest of our trip, but we thought as it was only for a single night prior to our flight the next mornng, we wouldn't need much in terms of amenties. However, what i never legislated for was the size of the rooms. The double room was barely big enough for one person with a suitcase, let alone two! Very, very small. And the bathroom, well, one person struggled to use this room without banging into walls or santiaryware. I would stroingly suggest using another hotel if there are two people needing to use the rooms.

Family

6/10

Pleasant

07 Apr 2026

Hnin May

Very convenient, restaurants within the hotel, really close to shinjuku. One downside - really really tiny room and a small bathroom.

Partner

10/10

Exceptional

06 Apr 2026

Eden Melo

Did not use laundry service, good shops locations. Bathroom not senior friendly, needs walkin showers

Friends

10/10

Exceptional

05 Apr 2026

Nimmi

Beautiful property. Close to all amenities. Enjoyed our stay here

Family

8/10

Excellent

04 Apr 2026

Thomas

Not much to say. Didn’t really interact with anyone?

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Pui-Ying

Great location, had plenty to do and see in the area.
Within easy reach of transport.
Fresh towels every day and bins emptied, housekeeping every 3 days unless you request more, this worked for us.
We didnt eat at tge hotel as we preferred to eat and experience all the local foods.

Family

8/10

Excellent

02 Apr 2026

Darryl

Clean and spacious room and nice bed. Would have liked controlled air conditioning. Bathrooms were clean and good.

Family

6/10

Pleasant

02 Apr 2026

Noel C

No a/c the room was so hot. The fan provided cannot keep the room cool. The room was ok
and the staff.

Partner

10/10

Exceptional

01 Apr 2026

Gillian

Room was perfect for our stay, despite being on the small side. Shower was great! We thoroughly enjoyed lounging in the complimentary pyjamas!

Partner

10/10

Exceptional

30 Mar 2026

Darren and Lesley

.

Partner

10/10

Exceptional

27 Mar 2026

Laura

The room was clean and a good size. The staff was helpful and check-in was smooth. They have an area to lock up your bags if you need to with plenty of space. It was a short walk to Shinjuku station, so it was really convenient to get around the area. Would definitely stay here again.

Friends

8/10

Excellent

27 Mar 2026

Andrew

Fairly good location although bit of a walk to the centre. Clean and well equipped room it’s just that everything is small ie wardrobe, storage, bed and bathroom.

Partner

10/10

Exceptional

26 Mar 2026

Timothy

Great staff

Partner

4/10

Poor

25 Mar 2026

Richard

Expedia screwed up the trip by not telling me that the Annex part of the hotel in 130 meters away from the main hotel, No one to help you upon arrival. Oh, ya Expedia also forgot to tell me that restaurant was only open for breakfast. Being a 85 year old traveler I was stuck with AL check in and out .

Self

10/10

Exceptional

24 Mar 2026

Lam

Overall is very nice

6/10

Pleasant

23 Mar 2026

Sharrae

Great location. Old building so dust accumulates quick. We had our room cleaned every 2-3 days (we stayed 9 nights) and there was a lot of dust accumulation. The wirings were also dusty. It’s also very hot. No AC just a fan and humidifier so we were sweating at night. I asked the front desk if we can open the windows but of course the answer is no. Staff is great and location is great. Just the building is old and outdated.

Partner

4/10

Poor

22 Mar 2026

Alan

The laundry service was convenient, the bed comfort was just about average, the cleanliness was disappointing as there was mold between the bathtub and the walls in the bathroom. Space is typically small and the train station is a 15 minute walk. It was an okay experience.

Partner

10/10

Exceptional

21 Mar 2026

Irene Siew Choo

Hotel clean sraff friendly good location

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Jason

Decent location close to shinjuku station. Clean rooms. Beds are a bit firm. No fans in the bathroom for some reason. The room was also too warm and the AC didn't seem to help much. It was ok for the price.

10/10

Exceptional

20 Mar 2026

Elisa

Yes very good location

10/10

Exceptional

18 Mar 2026

Donald

yes

Self

10/10

Exceptional

18 Mar 2026

Jessica

Checkin and checkout was very smooth. Well located with konbinis and restaurants attached. First room I got smelled like smoke but the staff changed the room for me immediately

Self

10/10

Exceptional

18 Mar 2026

Kean Huat

Convenient location, room clean & friendly sraff

Friends_and_family Family

2/10

Poor

16 Mar 2026

Cheuk Ki

There is NO AIR-CON in the room!!!!!!!!!!!!!!!!

The hotel uses a centralised heating system with no ability to adjust the temperature per room. During my stay, the room was overwhelmingly warm with absolutely no way to cool it down. There is a Dyson fan provided, but it is simply a fan — not an air conditioning unit — and does nothing to actually lower the temperature. For a hotel at this price point, this is frankly unacceptable.
The room itself is also very cramped. Even for a regular-sized person, the space felt restrictive — we could barely open two suitcases at the same time without struggling.
The rest of the facilities were decent enough, but the lack of proper temperature control is a dealbreaker. I would not stay here again.

Partner

8/10

Excellent

16 Mar 2026

Carter H

Friendly and helpful

10/10

Exceptional

16 Mar 2026

JaeYeol

Great location in tokyo

Partner