Name: Hotel Sunroute Plaza Shinjuku
Address: 2-3-1 Yoyogi, Shibuya-Ku, Tokyo, 151-0053, JP

Hotel Sunroute Plaza Shinjuku

Tokyo · Japan

2-3-1 Yoyogi, Shibuya-KuView location

100 reviews shown

10/10

Exceptional

05 Aug 2026

Kimberley

Great location. Very English friendly. Comfortable bed and get amenities.

10/10

Exceptional

04 Aug 2026

Momoe

We got there before the check-in time and they still hold our luggage until check-in time. Check-in process was very smooth using the machine and helpful staff was nearby to complete the process. Our room was a pure wellness room and I felt spacious and bath tub was oversized than regular one.

6/10

Pleasant

04 Aug 2026

Romana

hotel lobby and location are great however rooms are lacking in cleanliness and bathroom had a constant musty smell.

8/10

Excellent

01 Aug 2026

Stephany

Perfect location down the street from three different subway stations and Shinjuku shops. Rooms were pretty small however, it was Bigger than other hotel rooms were. Don’t really have much complaints just wish the bathrooms were remodeled to be up to date. Felt like I was inside of a cruise ship bathroom.

8/10

Excellent

30 Jul 2026

Syeda

Only thing I didn’t like was the room too small that included bathroom.

8/10

Excellent

25 Jul 2026

Michael

Close to Shinjuku station is a huge plus.

10/10

Exceptional

25 Jul 2026

Ruqayyah

I have so much to say about this property. I dont know if the other reviews do it any justice, atleast they didn’t for me. 1- it is located in the heart of Shinjuku. There are train stations all within 5 minutes of the hotel. The staff is polite. There is a laundry room. (I recommend dounf laundry late in the evening or early in the morning. Breakfast was great, however I’m not sure it makes sense to purchase the package that includes it as you may get tired of eating the same foods. Air conditioning worked perfectly. (Toothpaste, hair brush, hair ties, face masks, tooth brush are restocked and completely free in the lobby. There is a spa located on the second floor, I had an amazing facial. My bf booked a massage. A Thai restaurant on the second floor and another restaurant in the lobby. I hope expedia gives me the option to come back and edit because I have so much to share, but just in case feel free ro follow and message me on most platforms (at) thisismylov3 I will be posting a detailed review there in August after my travels. Ta ta for now.

And thank you to the amazing staff!

6/10

Pleasant

24 Jul 2026

Jocelyn

Location was good. Only reason I gave 3 or 3.5 stars is that the room was so small. Bed for 4 are tiny to share and the bed made my back aches every day. Otherwise if it wasn’t for the bed/room- I’d give it 5 stars.

Family_with_children

8/10

Excellent

23 Jul 2026

William

When in Shinjuku, we stay at the conveniently located Hotel Sunroute Shinjuku. It's across the street from Shinjuku Station and a large shopping center. The rooms are small, as expected in the heart of Shinjuku. The bed was reasonably comfortable. The TV displays which floors have how many clothes washers and dryers in use, so you don't have to go up and down looking for available machines. The hotel is dated, but comfortable and convenient.

I checked our luggage with the front desk. This took about 45 minutes, due to a finicky app and a front desk that couldn't/wouldn't just write it up for you.

The breakfast buffet looked okay, but seemed overpriced, so we went elsewhere.

We'll stay here again as the location can't be beat for its proximity to the trains and shopping.

10/10

Exceptional

22 Jul 2026

Lynn

Overall wonderful hotel and staff.

10/10

Exceptional

21 Jul 2026

Sojan

Great customer service and wonderful location

Family_with_children

10/10

Exceptional

20 Jul 2026

Irma Torres

The property is in a great location. The limousine bus from Narita airport stops right there so it was perfect for us. Many amenities and clean and comfortable room. The restaurant on site serves an amazing breakfast buffet. Hotel is right next to Shinjuku station.

Partner

6/10

Pleasant

20 Jul 2026

Mudit

The hotel is prime location, so I would say pls stay. However room stinks, bathroom stinks. It's because it's a factory model. There is no fresh air in the room, so how would dampness go.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Ryan

Loved the property. It was so close to everything. The staff was wonderful and so helpful. Baggage transfer between hotels was easy as well.

Family

10/10

Exceptional

15 Jul 2026

Calvin

Great stay in the heart of Shinjuku. Easy to get around to the trains, lots of places to eat and most importantly a clean and comfy room to come back to after a long day of exploring. The added amenities of toiletries is a great touch. Can’t wait to plan the next trip back

Self

10/10

Exceptional

14 Jul 2026

Maria Mathilda

Everything!

10/10

Exceptional

12 Jul 2026

Kenton

Clean and convient to airport lumosine bus without pushing luggage in the streets

8/10

Excellent

12 Jul 2026

Melissa

This hotel was a 7min walk feom the shinjuku station. It seems like a good area with the except of the first night where there was a sketchy guy hanging out by the street vending machines.

We didn't have breakfast or dinner at the hotel as there were many authentic places to walk to in the area.

At check-in and check-out you will need to complete this on your own but there is an agent who is there to help. However i did find that they were very impatience and trying to rush you at check-in. Not the best experience, if you want me to do the check-in myself then let your customer do it on their own unless they ask for your assistance or at least let them pull up all the information that is required before rushing them.

Beware that this hotel does not have a safe in your room. Throughout our trip in Japan we kept our passports on us. Your luggage can slide right under the bed. For heading back to the Narita airport we paid for the hotel transport. This was miss leading on the site as it came across that the hotel had a free transportation to and from the airport but this was actually a separate company that runs the transportation.

For toiletries, you need to go to lobby right infront of the elevators and select what you want. This was very convenient.

Overall, I would highly recommend this hotel to anyone with just knowing what to expect at the hotel with no safe, and sometimes at night by the vending machines you sometimes could experience weirods around the street.

8/10

Excellent

10 Jul 2026

Monica

The staff was very helpful; food was a bit pricey so we didn't eat there. Room was clean and hotel was conveniently located. Easy access to Shinjuku station.

Friends

10/10

Exceptional

10 Jul 2026

Rini

Love the provided amenities. Thanks for beautiful memories.

Friends_and_family Family

8/10

Excellent

08 Jul 2026

It’s nice hotel

Family

4/10

Poor

07 Jul 2026

sumit

Well, we had stayed at JR Kyushu Blossom next door for 3 days during our initial stay in Tokyo so had a direct comparison. And, there was no comparison. In fact, I paid more for this hotel per night compared to JR Kyushu. I would definitely choose them over Sunroute Plaza next time I am in Tokyo.

Family_with_children

10/10

Exceptional

07 Jul 2026

Mark

Breakfast was very good lots of choices.
Staff was great.
Room was very nice, clean.

Family

10/10

Exceptional

07 Jul 2026

Dan

Great spot to stay in Tokyo. Very convenient to Shinjuku station, Narita Express, etc. great for quick stays in Tokyo.

Self

10/10

Exceptional

07 Jul 2026

Christopher

The staff always had umbrellas ready for tourist who did not own or wish to purchase umbrellas. The staff were all accommodating when I forgot to get items from my room after checkout and went out of their way to help me retrieve my items.

Only critique would be the restaurant was just medium for the price. Given all that Japan has to offer and all the world travelers who frequent Tokyo, I assumed a buffet would have more options. Same with dinner menu. Not buffet style but my non seafood eating children had great difficulty selecting a meal they would enjoy. Though flavorful, the options were not vast.

Family_with_children

10/10

Exceptional

06 Jul 2026

Mallika

Great location, courteous staff, nice room, look forward to staying there again!

Family_with_children

6/10

Pleasant

05 Jul 2026

Swaminathan

Worst check in experience - they charge extra 1000yen even when the room is ready for check in 1 hr prior to scheduled time. Across the globe - I have never seen anything like this ever - be it large or small hotel. Worst attitude of the front desk while handling check in. On top of it all - another person checking in next to me was not charged anything at the same time !
Breakfast was average - appears like it has good spread but the quality of food was poor than a 2 star hotel food. Looks like all the bread items were bought from 7/11 packaged supply.
Room was super tiny - even with 1 bed, there will be space only for your legs to move around. For the price - it’s not worth anywhere in the world.
The only best part is the location - very short walk from train station and Shinjuku shopping area.

In summary - not worth the price we pay. Could have ended up in a different hotel 2-3 blocks away, spent less, experienced the place better, even if it meant a bit more walk or taxi or train to reach. Better look for other options nearby.

Family_with_children

8/10

Excellent

04 Jul 2026

Aran Dominick

Great room, clean. Staff is a c

8/10

Excellent

02 Jul 2026

Huichuan

The hotel said they could not provide additional blanket even though we requested. 😟

The good thing was they provided excellent buffet breakfast.😄

10/10

Exceptional

01 Jul 2026

Ling

Close to everything, rooms were clean, staff helpful

Family_with_children

10/10

Exceptional

01 Jul 2026

Kandra

Great location for the tourist.

Family

4/10

Poor

01 Jul 2026

Zile

I recently stayed at this hotel and unfortunately, I cannot recommend it to anyone. Between the restrictive policies and poor amenities, it was a highly frustrating experience.
Ridiculous Early Check-in Fees: If you arrive before the standard check-in time, be prepared to wait. The hotel charges an extortionate 1,000 JPY for every single hour you want to check in early. This policy is completely unreasonable, and we ended up sitting around for a few hours just waiting to get our room key.
Tiny Rooms: Even by Japanese city standards, the room was shockingly small. You can barely move around or open a suitcase. The in-room refrigerator is also incredibly tiny and barely holds anything. Furthermore, there is no gym or fitness center on the premises.
Faulty Laundry Facilities: Do not rely on their washer/dryer combo machines. A standard wash and dry cycle takes 2 hours, but our clothes came out completely damp. I paid an additional 200 JPY for 30 extra minutes of drying time, and the clothes were still wet. It was a complete waste of time and money.
Terrible Lost & Found Policy: If you accidentally leave something behind, consider it gone forever. I left a device behind and was fully willing to pay all shipping and handling fees to get it back. The hotel refused to send it, simply stating that their specific shipping vendor doesn't allow packages with lithium batteries. They offered zero alternative solutions or willingness to help me recover my property.

Family_with_children

10/10

Exceptional

01 Jul 2026

Tracy

The plentiful, kind staff makes this hotel. Breakfast and lunch very good. Conveniently located next to train station.

Partner

10/10

Exceptional

29 Jun 2026

Jose

We enjoyed our stay. The property was clean and well maintained and the staff were very friendly and helpful.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

hanna

Restaurant waiter was rude

10/10

Exceptional

28 Jun 2026

Flor

The hotel was in a very good location. Train stations was walking distance. Also a lot of restaurants close by.

Family_with_children

10/10

Exceptional

28 Jun 2026

Thi Thanh Loan

Great

Family_with_children

10/10

Exceptional

26 Jun 2026

Karen

convenient location walking distance to shinjuku station and route of limousine express bus. rooms and hotel is a little older, but it is well maintained and clean. staff are very nice and friendly and rooms are a little bigger than japan standards.

Family_with_children

10/10

Exceptional

26 Jun 2026

Maritess

Very central hotel in Shinjuku. Walking distance to the train station, restaurants and malls. There is a Family Mart and 7-11 close by. Free amenities in the hotel lobby. Staff were very helpful. The Airport Limousine stops in front of the hotel making it very convenient for travelers. This was my second stay at this hotel and would not hesitate to stay here the next time I visit Tokyo again.

Family

10/10

Exceptional

25 Jun 2026

Robert

Great.

Self

10/10

Exceptional

23 Jun 2026

Joseph

Very clean rooms were a bit small but as expected, hotel staff were very nice and hotel is in a good location.

Partner

10/10

Exceptional

22 Jun 2026

Cathi

Very convenient location. A very good breakfast buffet. The hotel was nice and clean and quiet.

Friends

10/10

Exceptional

21 Jun 2026

Thi Thanh Loan

Clean. Friendly staff. Good location.

Family_with_children

10/10

Exceptional

21 Jun 2026

David

I had a wonderful experience here. Clean room, great service, easy access to the train and konbini. The bus to and from the airport was a blessing.

Self

8/10

Excellent

20 Jun 2026

Grace

Excellent location, limo right to doorstep and location also near bus terminal

Business

8/10

Excellent

20 Jun 2026

Marcos

Staff was very friendly

Family

10/10

Exceptional

19 Jun 2026

Mathieu

Extremely accommodating despite the fact that I spoke no Japanes.

Self

10/10

Exceptional

19 Jun 2026

Nhung

Loved our stay at hotel sunroute plaza shinjuku. The hotel is clean, staff is amazing & they also provide great amenties & PJs just to top it all off. The location was great, right beside Shinjuku station. We took the airport limousine bus with lots of luggages from Haneda airport and was dropped off right in front of our hotel, so convenient. You can purchase the airport transport from klook. I couldn't imagine bringing all of our things on the subway, just to get to our hotel. Although the subways are very fast, its also very crowded and hard if your travelling with large suitcases. 100000% we will be coming back to Hotel sunroute plaza shinjuku the next time we are in tokyo.

Partner

10/10

Exceptional

19 Jun 2026

David

Nice hotel in a very good location. Would stay there again.
The only gripe that I have is that you have to check yourself in on screens in the reception area and when you have been travelling all day and are very tired it does get a bit tedious especially when your name that you have to use for the login is incorrect (not my fault as they store your first and last name very strangely - could be hotels.com or the hotel itself) as you have to input this info or it won't move forward until it is exactly right. Not a great first impression but it did get better.

Partner

6/10

Pleasant

17 Jun 2026

Qian

We chose this hotel primarily because of its convenient location. It is close to Shinjuku Station, making it easy to get around and explore the Shinjuku area on foot. The room was clean and comfortable, and we especially appreciated the air-conditioning system, which was designed so that the airflow did not blow directly onto the bed, making for a more pleasant night’s sleep.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Hadley

Great location with extremely helpful staff!

10/10

Exceptional

16 Jun 2026

Sudheer

This is one of the best hotels I ever stayed anywhere in the world… excellent location- walkable to malls, restaurants , Shinjiku station, Shinjiku Garden.. great staff.. can’t beat the location and the staff.

Family

10/10

Exceptional

16 Jun 2026

Ngiap Leng Karen

3 min walk to Shinjuku station
1 min walk to Family Mart
Friendly staff
Clean and nice room

Partner

10/10

Exceptional

15 Jun 2026

Meng-Ru

Excellent location. Quiet and convenient for traveling through the subways. The breakfast is great as well!

10/10

Exceptional

14 Jun 2026

May Ling

Airport Limousine pickup at hotel which is a great plus. Hotel is near many stations entry/exit. Another great point: 2 washing machines available on 6 levels, status can be viewed on room tv.
Room is clean, do note that they have compulsory room cleaning on day 3 for hygiene purposes.

Partner

10/10

Exceptional

12 Jun 2026

Tina

Right around the corner from Shinjuku Station, the location of this hotel was fantastic. Shops, restaurants, and subway close by, right in the heart of Shinjuku. Buffet breakfast was excellent, with both western and Japanese breakfast options. Laundry service was available on-site which was convenient. Will stay here again on our next trip!

Family

4/10

Poor

09 Jun 2026

Sharon

This is another the website picture look better than the actual hotel. The room is small and old, just like a motel type. This location you don't want to be out in the evening by yourself. Also too far away from the airport. Over priced too!

Partner

10/10

Exceptional

09 Jun 2026

Anca

Really nice hotel with great staff and a really good location in Shinjuku. The fact that the airport bus drops you off right in front of the hotel was awesome after 22 hours of traveling.

Family_with_children

10/10

Exceptional

08 Jun 2026

Jeannie

Lovely hotel with a nice room. It’s close to lots of things like the Godzilla head and 3D cat as well as loads of shopping places and places to eat. The shinjuku station is right next to it which is convenient. The water pressure in the shower is good and it comes with a bathtub. It has a bidet as well. They provide free coffee and tea packets, cream, sugar, toothbrushes, hairbrushes, razors, Q tips, hair mask, face mask, shower caps, shaving cream, and pajamas. There’s also a washer and dryer if you need to wash your clothes. They do not provide robes. The bathroom is cramped and gets very steamy. We turned the hair dryer on cold while taking a shower to decrease the steam which helped. A comfortable stay with great amenities!

Family

10/10

Exceptional

06 Jun 2026

Ning

Second time here good location

Partner

8/10

Excellent

04 Jun 2026

Sheung

The room is small. But other than that it is good stay

Family

10/10

Exceptional

04 Jun 2026

Sin Man

Wonderful hotel stay

Friends

10/10

Exceptional

01 Jun 2026

Russell

Great

10/10

Exceptional

30 May 2026

raymel

The hotel is great and the breakfast buffet was good a decent price 3,000 yen which is about 15 -18 U.S people complain about the washer and dryer I would not wash there and just go to balukno 5mins the unit they have are made to be bought cheap so people don't have to buy a washer and dryer if u don't have the money so it does not wash clothes and dry them great

Self

10/10

Exceptional

30 May 2026

Julia

Highly recommend for the price, size of rooms & location! Great extras like wash sponges ( I often forget mine!) , face masks etc. Nice touch! Also as space is at a premium in Japan - love how they ensure bags fit under the bed.. brilliant! Will stay there again! A variety of herbal tea bags not just green tea would be great!

Partner

10/10

Exceptional

30 May 2026

Susan

Great location to the subway lines and a Lawsons and Family Mart. A clean room with no to fluffy pillows and not to hard either and great staff to help out with any questions I had. The bathroom didn’t have a fan though so it did get a little warm in the bathroom but other than that, this place was a fantastic place to stay for a first time in Tokyo.

Family_with_children

10/10

Exceptional

29 May 2026

Rosita Lai Wan

The hotel is in the prime location. super convenience. the front desk staff, especially Sujita is very helpful and support.

thank you

Family

10/10

Exceptional

29 May 2026

anne

Easy free access to toiletries, teas and coffee, laundry facilities and pyjamas!

Family

6/10

Pleasant

27 May 2026

Ngoc

We been at many hotels including 5 stars and budget hotels. We stayed 3 different hotels this trip and this had to be the worst.
Positives: great location next station south exit but thats bout it.
Negatives: The horrible pillows got no idea whats inside but hard and uncomfortable and pillow case keeps sliding off which us unhygienic.
Terrible bed was hard and uneven. The pilllows were so bad even our daughter couldnt handle it

Friends_and_family Family

8/10

Excellent

26 May 2026

Russell

The staff was friendly and knowledgeable. The room was clean.

Friends

10/10

Exceptional

25 May 2026

Steven

Excellent hotel great area

Family_with_children

10/10

Exceptional

24 May 2026

Ermie

Great property and good place to stay.

Friends

10/10

Exceptional

23 May 2026

Damien

We stayed for 4 nights which was great. The staff are very helpful and able to speak English very well. The amenities are kept very clean and tidy, plus there are plenty of toiletries and other products available in the lobby for free to use during the stay. There was an ice machine and vending machines on our level to use, ice is free, but vending machines were paid, although very cheap prices. The rooms are small but this is very typical of Tokyo hotels. The room was in excellent condition and very clean too. Small fridge but was good enough for us. The bed was comfortable, but pillows were not the best, I found out later you can get more or different pillows. The whole stay was fantastic and the hotel location was perfect to access the train and to walk around to most areas of Shinjuku. I would stay again for sure

Friends

10/10

Exceptional

23 May 2026

Damarys

Only inconvenient on Wednesdays no power in the hotel for so many hours.

Family_with_children

8/10

Excellent

23 May 2026

Siddhartha

Location close to Shinjuku station snd all activities.
Room size was on the smaller size.

Partner

10/10

Exceptional

23 May 2026

Roy

The staff was amazing and very helpful.

Self

10/10

Exceptional

22 May 2026

Maria Teresita

Hotel is in a great location. Perfect for us since it was our firt time visiting Tokyo. We walked to convenient stores, shopping malls and restaurants. It is also a 3 mins walk to Shinjuku train station.

Family

10/10

Exceptional

21 May 2026

Roy

Very helpful staff, very understanding and great interaction

10/10

Exceptional

20 May 2026

Ann

Sunroute is so convenient and well-priced that it’s hard to give it anything less than full stars. They’ve upped their check in and out process. Smooth as butter.

Have been staying here for 15 years and it’s still a perfectly nice hotel that’s kept up.

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Resurrecion

Staff helped us in getting a taxi to yokohama.., very considerate

Family

6/10

Pleasant

19 May 2026

Sachiko

Variety of amenities and staff members were helpful.
Curtains in the room wasn’t quite blackouts as there was gap between the curtains and below the curtains.

Partner

10/10

Exceptional

18 May 2026

James

This is the second time we stayed at this hotel, very convenient for everything and the hotel staff very nice.

Partner

10/10

Exceptional

17 May 2026

Celso

Very easy to access to bus and train services

8/10

Excellent

16 May 2026

ENER

Very convenient location wise and the transportation from airport to the hotel.

8/10

Excellent

16 May 2026

Melinda

Yes AC is good

Friends

10/10

Exceptional

16 May 2026

Andreas

Perfect hotel for 5 days in Tokyo. Would highly recommend. Thank you

10/10

Exceptional

13 May 2026

Lexington

Great location, clean & comfortable rooms. Like the free amenities in the lobby you can pick up.

Partner

8/10

Excellent

13 May 2026

tal

The room was clean, the location is perfect, the bad

10/10

Exceptional

11 May 2026

Jayson

Clean room and friendly staff

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Stephen

Only stayed 1 night but wish we had stayed more, modern, clean, convenient! Slightly early check in was a bonus!

Partner

10/10

Exceptional

08 May 2026

edith p

I would stay here again was pleased

10/10

Exceptional

04 May 2026

George

Location was perfectly situated within a five minute walk to the train station. Hotel was modern and clean. Breakfast was abundant and tasty.
Would highly recommend.

Family

10/10

Exceptional

03 May 2026

Nelvin

Céntrico y limpio

8/10

Excellent

03 May 2026

Lucy

Very small room, no place to store suitcases, small space to hang cloths.

Friends

10/10

Exceptional

02 May 2026

Angeline

Everything is good no complain

Family_with_children

10/10

Exceptional

02 May 2026

Panthea

Great hotel in a great location. The staff was super accommodating, and the rooms were pretty spacious. Also, there are toilet toiletries in the lobby that you can take up to your room that have everything you'll need for your stay. Just a great hotel in general.

Family_with_children

8/10

Excellent

01 May 2026

Chi Ling Teresa

Eco friendly hotel, quiet environment, easy access to transportation, shopping and dining

Friends_and_family Family

8/10

Excellent

01 May 2026

Hiu Ying

Overall is good, but the toilet floor is easily get wet even put the curtain on

Self

10/10

Exceptional

01 May 2026

James

Do water pressure in the shower is great.

Self

10/10

Exceptional

29 Apr 2026

Waseem

Sunroute Plaza is a nice hotel, conveniently located near the Shinjuku Train Station. Less than 10 minute walk to the hotel. The hotel is clean. Rooms are smaller compared to US hotels. The hotel provides all the basic amenities, including slippers and pajamas. The staff is helpful. They also provide baggage forwarding service to the next destination, if one does not want to carry their luggage with them.

Family