Name: Hilton Tokyo
Address: 6-2 Nishi Shinjuku 6-Chome, Shinjuku Ku, 160-0023, JP

Hilton Tokyo

Tokyo · Japan

6-2 Nishi Shinjuku 6-ChomeView location

100 reviews shown

10/10

Exceptional

31 Jul 2026

THAN

I am a global traveller and I would like to put an extra ordinary customer service provided by Hilton and Mr Yoshi San from Reception for their support with the solution for the wrong booking date and extend that the team has done for their customer. Truly appreciated.

10/10

Exceptional

24 Jul 2026

Ashwin

Nice room, Helpful staff, good location

10/10

Exceptional

08 Jul 2026

Gilad

Great place would recommend

8/10

Excellent

01 Jul 2026

Thaddeus

Nice hotel in a good area. Small rooms, way overpriced for what you get. Foreign tourists abound. We checked out after 2 nights and moved to a nice local hotel in a cool neighborhood for 1/2 the price and met locals and had a better travel experience.

Family

10/10

Exceptional

02 Jun 2026

Shadrach

Family_with_children

10/10

Exceptional

26 May 2026

Ben

Simply amazing

Family

10/10

Exceptional

26 May 2026

Ben

Hotel was amazing i loved everything about it i will stay there every single time i go to Tokyo

Family

6/10

Pleasant

23 May 2026

Satyajayant

The property is excellent and very well maintained. The breakfast was very good. The only thing is there wasn’t much variety. If you stay for a week or more (given meetings), you are constantly eating the same food. The food that was there was very well done and hygiene.

Self

10/10

Exceptional

13 May 2026

jorge

yes

Partner

10/10

Exceptional

10 May 2026

Collin

Great location

10/10

Exceptional

08 May 2026

klaus

Great staff. Great room. Perfect business hotel.

Business

10/10

Exceptional

07 May 2026

DOUGLAS

THE HILTON OKINAWA SHINJUKU SURPASSED MY EXPECTATIONS IN EVERY POSSIBLE WAY. MOST NOTEABLE WAS THE SERVICE PROVIDED BY THE CONCIERGE DESK. BUT THE STAR OF OUR HILTON EXPERIENCE WAS JOURNEY AMBASSADOR MANAGER WALY CHACON. HE PERSONALLY SAW TO OUR EVERY NEED AND LAST-MINUTE REQUESTS INCLUDING FINDING A PRIVATE MT FUJI TOUR FOR US SINCE ALL THE OTHER TOURS WERE BOOKED. WE HAD SOME SPECIAL NEEDS REQUIREMENTS ALSO, HE WENT ABOVE AND BEYOND TO ACCOMODATE THEM. THANK YOU WALY, YOU ARE AMAZING:)

Partner

10/10

Exceptional

03 May 2026

Kimberly

Great hotel!

Family

10/10

Exceptional

01 May 2026

Barbara

Airport shuttle... Perfect and the breakfast was the best ever.

6/10

Pleasant

29 Apr 2026

Pierre

Overall OK but not the best Hilton we stayed at.

Partner

10/10

Exceptional

25 Apr 2026

William

The Hilton Tokyo was top drawer in every respect, location, room, amenities, restaurants, and staff. It's an excellent place to stay, especially in Tokyo where it can be difficult to find good value for money. It's highly recommended!

Partner

8/10

Excellent

23 Apr 2026

Wayne

Breakfast could be better with more Japanese selections. It was very limited in dishes, more for the western or European side.

Partner

10/10

Exceptional

18 Apr 2026

John

Superb location for a few days in Tokyo....walking distance to Love Sculpture pickup point for many day tours. Hop-on hop-off bus stop across the street. Many choices of restaurants nearby. This Hilton really is a 5-star place and worth it. Lots of food choices, nice gym, clean and comfy room. Concierge service just great, and a shout-out to Priscila who really helped with our questions on our first trip to Tokyo. No issues.

Partner

10/10

Exceptional

16 Apr 2026

Kenneth

My room was spotless every day, I had a great view of Shinjuku, and I had a really good A3 wagyu on the 2nd floor restaurant. I will definitely be back next year!

Self

10/10

Exceptional

14 Apr 2026

Phil

Lovely hotel with great staff and service

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Rodrigo

Excelente hotel todos muy serviciales

10/10

Exceptional

13 Apr 2026

Russell

Second stay at the Hilton in Shinjuku. Great property, staff and amenities. Easy walk or short taxi ride to everything. Great breakfast buffet in the Marble Lounge and free drinks in the Executive Lounge with ‘executive’ room.

Friends

4/10

Poor

05 Apr 2026

keval

Rooms are so outdated

10/10

Exceptional

15 Mar 2026

Fermin

Faulous staff

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

jacinto

Place is very clean and close to train station

Partner

8/10

Excellent

13 Mar 2026

Richard

?????????????

Partner

10/10

Exceptional

10 Mar 2026

Giannette

Yes

Family

10/10

Exceptional

06 Mar 2026

Chad B

Good buffet in the mornings!

Family_with_children

10/10

Exceptional

03 Mar 2026

Alyson

Not the greatest walking area, as it's in the middle of a business area. However you can access an underground train from within the hotel.

Partner

10/10

Exceptional

03 Mar 2026

Jacqueline

Shops near by, good restaurants, walking distance to many areas, easy access to subway trains.

Friends

10/10

Exceptional

18 Feb 2026

Edward

The staff at the Hilton Tokyo were all so polite and helpful. The level of service they provided really contributed to making our stay there a wonderful experience. Our room was not large, but it was very clean. We loved the shower and bathtub combo. It was a lovely deep tub- wonderful for soaking after a full day of exploring. The staff at the St. George’s Bar and the staff at the Metropolitan Grill restaurant were especially welcoming and accommodating. We enjoyed a special Valentine’s meal at the Metropolitan Grill that was one of the best we have had anywhere. The menu was thoughtfully planned and beautifully prepared and presented.
Our experience at Zata bar was disappointing in comparison to the St. George’s Bar. We found the level of service and the preparation of the cocktails far superior at St. George’s.
One special feature that we discovered is that the hotel is linked to underground walkways that connect to some of the subway lines that we used frequently. This was a very nice feature that helped to facilitate our daily travels.

10/10

Exceptional

17 Feb 2026

howard

Room is spacious, clean and comfortable. Staff was attentive, knowledgeable and wonderful.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

John

Excellent customer service, spacious room that was very clean and cozy. The breakfast buffet was scrumptious!

Leisure Family

10/10

Exceptional

15 Feb 2026

Mike

Stayed 6 nights at the start of Feb and had a great stay. Arrived early on a snowing morning and reception found a room for us before standard check in time, which was a great help after 13 hour flight.

The King Premium room was excellent, clean and spacious for 2 people with all the facilities we required. The breakfast (included in price) was the perfect way to start the day with the egg-station being a favourite.

The hotel location suited us really well with Nishi-Shinjuku station a short walk away via the underground shopping centre and Shinjuku station about 10 mins walk away.

All the staff were courteous and cheerful and helped make our stay very enjoyable. We will certainly look to stay here again on future trips to Tokyo.

Leisure Partner

10/10

Exceptional

15 Feb 2026

Jenny

Lots of things made it an excellent stay - the hotels location, the size of the room and amazing professional staff including Waly Chacon, who made my family feel important and not just a room stay in a 800+ room hotel. He was attentive and offered to help with anything to make our stay extra special. The great quality of Waly is that he was open to any constructive feedback on an even better stay. We will surely be recommending the Hilton to our family and friends.

Leisure Family

8/10

Excellent

10 Feb 2026

Sara

Very helpful staff

Leisure Family_with_children

10/10

Exceptional

05 Feb 2026

Sara Tng

Friendly staff, clean and spacious room and sufficient space for the sofa bed (which can fit in 2 pax) and sufficient space for our 3 large luggages
Toilet is spacious and clean
Wonderful experience

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

jeffrey

Well, I don’t stay at a lot of Hilton’s or five star hotels but it was pretty nice. Breakfast on the first floor was really good. Some five star hotels have outlandishly fancy meals and I don’t think it came quite up to those standards but to be honest, in my experience, they
do not taste any better. The line on the first floor was getting long when I left but I did not notice anyone waiting a long time but you might want to eat earlier rather than later if you want to sit right down. Executive Suite was very comfortable and I hope I return.

Business

10/10

Exceptional

29 Jan 2026

Akshaya

Superb place to stay, great rooms, amazing location, great food. Amazing staff and service. Not sure if I can stay any other place in Tokyo now 😀

Leisure Family

10/10

Exceptional

18 Jan 2026

Lorraine

Staff and facilities were very good and made for a lovely stay.

10/10

Exceptional

17 Jan 2026

Jaslyn

The room is clean and very spacious. Beds are also very comfortable. We can open all 3 luggages without feeling squeezed. Hotel is well connected to 2 metro lines via an underground passage and provides free shuttle to Shinjuku train station. If only it is connected to the JR main line, it will be perfect.

Leisure Family

10/10

Exceptional

16 Jan 2026

Thomas

Goo

10/10

Exceptional

10 Jan 2026

Manuel

Rooms nice and big breakfast hotel staff amazing great gym

10/10

Exceptional

10 Jan 2026

Clinton

Excellent staff, very well maintained property, very clean

Partner

10/10

Exceptional

10 Jan 2026

Jamill

It was an amazing stay, my family will definitely return in the near future!

Business_and_leisure Family

2/10

Poor

09 Jan 2026

david

Bad exerience

10/10

Exceptional

09 Jan 2026

George Anthony

One of the BEST hotels I have ever stayed in. From the reception staff, to housekeeping, restaurant servers and concierge team, they were all EXCEPTIONAL. I stayed 27 nights and felt like many of them were extended family by the time we checked out. If you are traveling to the Shinjuku area, this is the place to stay!

Business_and_leisure Family

10/10

Exceptional

07 Jan 2026

Hemant

Room was excellent, breakfast was fantastic and service was exceptional

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Kellie

Very clean. Friendly staff. Buffet and restaurants are over-priced with not a lot of options. But the executive breakfast option was a great alternative. Fitness area is well laid out with all the necessary equipment and facilities.

Leisure Family

10/10

Exceptional

06 Jan 2026

Kenneth

Fantastic hotel with the most attentive staff.
Not cheap but for a Tokyo hotel to have so much space in your room isn’t easy to find as they specialise in small rooms.
Food was great and the bars were superb with a great cocktail choice and some good drama.

Business Partner

10/10

Exceptional

04 Jan 2026

Edwina

Staff attention to detail and incredibly helpful!

10/10

Exceptional

03 Jan 2026

Raven

The hotel was fabulous. Staff were generous and courteous and very helpful. The grounds were immaculate and at a great location. We were thrilled with our stay.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Lawrence

Wonderful staff

10/10

Exceptional

31 Dec 2025

Ralph

The staff were excellent and helpful. The room was spacious and provided a great view of the city.

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

jill

Great service!

Leisure

10/10

Exceptional

29 Dec 2025

Hemant

Excellent property and staff

10/10

Exceptional

29 Dec 2025

Deanna Sharon

Service is impeccable!

10/10

Exceptional

21 Dec 2025

Ivan Ping Ching

Everything other than the concierge service which was disorganized was fantastic

Leisure Partner

10/10

Exceptional

20 Dec 2025

Mark

Great staff, excellent rooms and very convenient location.

Leisure Family

10/10

Exceptional

11 Dec 2025

Mark

All round great experience.

Will definitely book this hotel again.

Leisure Family

6/10

Pleasant

07 Dec 2025

Colleen

Staff 10/10, restaurants and breakfast buffet 10/10, location and upkeep 10/10, bed and TV 10/10. However the room was a let down. The bathroom was very small with a poor shower that flooded the floor, sink and extractor fan broke. We also heard the elevators going up and down 24/7. We paid extra for our room to get a bigger bed and space so very disappointed. There is also no free wifi unless you sign up to be a member (for free but still).

10/10

Exceptional

02 Dec 2025

Matt

Clean rooms, wonderful amenities, great breakfast, and incredible staff

Leisure Partner

10/10

Exceptional

02 Dec 2025

Maria

Room was spacious, clean and our view was gorgeous. Buffett was great, lots of options and staff was friendly. I’ve stayed in several Hilton locations and have never been disappointed.

Leisure Family

10/10

Exceptional

27 Nov 2025

Lok Pan

overall exellent

10/10

Exceptional

24 Nov 2025

William

Restaurant excellent menus, and service

10/10

Exceptional

23 Nov 2025

Suzanne

Lovely stay at the Hilton! The hotel has a lovely buzz about it, the staff are awesome, and our room, a King Jr Suite Executive, was roomy, sunny and gave us access to the excutive lounge.
Staff in the lounge are awesome, and in the face of some pretty demanding guests at times, always remain professional, polite and service focused.
The main breakfast buffet has an awesome variety of food, but can get quite busy - so go early!
The rooms were serviced beautifully, especially given the amount of shopping debris we left daily - so a big thank you to the room service team.
Hotel is in an ok location - has a cool park opposite and its about 10 - 15 mins walk to Shinjuki station. The hotel has a regular shuttle into the CBD which is awesome.
This is our 4th stay at the Hilton, we initially chose to stay at a \"western style\" hotel for our first trip to be able to control the type of food we had access to (my partner has seafood allergies) but even now as we have learned to navigate the food (benito in everything lol) we still choose to come back to the Hilton - its a consistently lovely experience!

10/10

Exceptional

14 Nov 2025

Ryan

Everything was great!

10/10

Exceptional

11 Nov 2025

Manpreet

We stayed at the Hilton Tokyo in a King Premium Room with Sofa Bed (nicknamed the “lucky room”), and it was an excellent experience overall. The room design was impressive, with plenty of smart storage space — especially under the cabinets, which made it easy to store and organize large luggage. The espresso machine and tea selection were a lovely touch, and the hotel even surprised us with birthday treats, which made the stay extra special.

The staff were outstanding — friendly, professional, and very attentive. They were also understanding about our check-in and check-out times, which we really appreciated. The breakfast was delicious, offering a wide variety including Indian dishes, traditional Japanese options, and Western choices. There was also plenty of complimentary water in the room, and the staff even offered a small treat upon departure, which was a wonderful gesture. It’s also a pickup spot for the Airport Limousine Bus, making it very convenient at the end of a trip.

Our room felt roomy and comfortable, even for three friends with lots of luggage at the end of our Japan trip. The only minor downside was that the shower floor was a bit slippery, and the shower head didn’t stay in position well — it would be perfect with a rain shower.

While the hotel is a short walk from the train station (not quite as central as being right by Shinjuku Station), the location was still very convenient for getting around Tokyo.

Overall, Hilton Tokyo is a fantastic hotel.

Friends_and_family Friends

10/10

Exceptional

06 Nov 2025

tracy

Excellent breakfast buffet. Staff deserve extra kudos for professional demeanor and attentiveness

Leisure Family

10/10

Exceptional

03 Nov 2025

Michelle

Friendly helpful staff room spacious bed comfortable

Partner

10/10

Exceptional

01 Nov 2025

Robert

Wonderful staff clean

Business

8/10

Excellent

14 Oct 2025

Ann

The room was ok. The coffee and tea products in the room was average.

Leisure Family

10/10

Exceptional

06 Oct 2025

Sandeep

Stayed in an executive room. V roomy by Tokyo standards. Exec lounge was fantastic...nice views, good food and staff.
St George's bar staff were v helpful, concierge extremely helpful. If ever back in Tokyo would stay again. High floor good views.

Business_and_leisure Friends

10/10

Exceptional

28 Sep 2025

Dijana

We had a wonderful stay, staff were great, food was amazing, location was perfect for us. We’ll definitely stay here again.

Leisure Family_with_children

10/10

Exceptional

24 Sep 2025

Bengt

Safe

10/10

Exceptional

24 Sep 2025

Lopa

Great hotel. Central to shinjuku and myro

10/10

Exceptional

23 Sep 2025

Catherin

Concierge was very helpful booking tours and giving information on where to go around japan

10/10

Exceptional

20 Sep 2025

Shehnaz

Staff were courteous and helpful, Concierge employees
were excellent, Yurina Yuka and Takoko all were very
helpful. Overall experience was good. Thanks.

10/10

Exceptional

15 Sep 2025

Lucy

Stayed there many times. I recommend it

Leisure Family

10/10

Exceptional

13 Sep 2025

Edward

I just returned for an 8-night visit in Tokyo. Fortunately, I booked Hilton. As an American that’s never been to Japan, I found the time change, exchange rates, trains/subways, limited English, and the heat (90F–95F) hard. My advantage: I stayed at Hilton Tokyo. I always came back to a clean, well air-conditioned room. It helped me enjoy my stay; without a recharge I wouldn’t have enjoyed my trip as much. Additionally, I stayed on the 30 floor (741 sq. ft. room). I splurged and loved every minute. Seeing Mt. Fuji at sunset out my window was the bomb! The Executive Lounge came with my room. Tremendous value: endless adult beverages on the house, breakfasts, and light dinners.

The above is the cake and the icing. Here’s the cherry on top; the staff. Mr. Regivaldo Waki – Journey Ambassador (Japanese/English/Portuguese), Yurina Okada - Concierge (English) and Tomoko Aoki – Bell Captain (English). Without these three, my trip might have been a disaster. They bent over backwards looking for restaurants and niche stores. They also spent an in ordinant amount of time helping me with trains/metro and mapping it almost daily. Purchasing tickets was another gift. This was all with a genuine smile. I hated to leave the hotel—and I spend 150-300 days a year living in them. Finally, Japan is an amazing place—safe, clean, helpful and honest. Please visit Japan and the Hilton Tokyo. Once you do, ask for Mr. Waki and sit back. Yurina and Tomoko will help you with the rest.

God bless,
Edward

Leisure Self

10/10

Exceptional

12 Sep 2025

Janet

Cleanliness and Good Bfreakfast

10/10

Exceptional

01 Sep 2025

Martyn Douglas

Being close to the shops and the bars of Shinjuku, but far enough away to have a quiet setting is fantastic. The hotel is very well maintained, the staff are really helpful and the dining options are very good with lots of options.

Leisure Partner

10/10

Exceptional

30 Aug 2025

David

Everything about this property was excellent including location and access to public transit

Leisure Partner

10/10

Exceptional

30 Aug 2025

Duane

Amazing breakfast and central to two subway routes

Leisure Family

8/10

Excellent

25 Aug 2025

Brian

Small dated rooms but buffet and other restaurants were great

Leisure Family_with_children

10/10

Exceptional

23 Aug 2025

Jami

Wally was so nice. Great dessert buffet. Access to subway is perfect.

Family

10/10

Exceptional

18 Aug 2025

Hafeez

Good cleanliness

Business_and_leisure Family

10/10

Exceptional

11 Aug 2025

Renee

Great location and friendly and helpful staff. Free Shuttle bus made getting to Shinjuku station so easy. Would definitely stay here again

Leisure Family

4/10

Poor

10 Aug 2025

Jyoti

Not worth the price

Leisure Family

10/10

Exceptional

08 Aug 2025

John

Fantastic service and wonderful rooms

Leisure Family

10/10

Exceptional

05 Aug 2025

Glenn

Lobby was nice, great AC in the rooms, great shower, amazing breakfast buffet. Hotel is a bit dated.... built in 1984. Staff was VERY sweet and nice.

Leisure Family

10/10

Exceptional

03 Aug 2025

Vamsi

Very good . Close to all t

8/10

Excellent

02 Aug 2025

Andrew

Great Hotel, location ok

Great hotel but most things to see if you are a tourist is a train ride away.

Friends_and_family Family

10/10

Exceptional

28 Jul 2025

Dean

Staff were amazing rooms outstanding would recommend booking the executive lounge for the cocktails from 5-7pm. Rooftop bar was also a nice touch !!

Leisure Family

10/10

Exceptional

25 Jul 2025

David

Great stay!

10/10

Exceptional

20 Jul 2025

Maria De

Best staff in this hotel. The breakfast buffet was very nice and the rooms are big for Japan

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

fawad Zaid

Loved that there was a convenience store under the hotel as well as a pedway to the station without ever going outside. Hotel staff were very nice and respectable and the hotel was very clean.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Yanna

Very nice view and friendly staff

Leisure Family

8/10

Excellent

16 Jul 2025

Jitka

Amazing staff and service, great breakfast variety, and executive lounge access, but the hotel is dated.

Leisure Family

10/10

Exceptional

15 Jul 2025

Deborah

Comfortable stay, friendly, helpful staff with a great location.We were in an executive suite, slept 3. King bed was comfy with nice bedding. Staff added a roll away bed next to a long sofa. Spacious. Restaurants overpriced as expected. Plenty to walk to near-by.