Name: The Sakala Resort Bali
Address: Jalan Pratama, Benoa, Nusa Dua, 95, Bali, 80363, ID

The Sakala Resort Bali

Bali · Indonesia

Jalan Pratama, Benoa, Nusa Dua, 95View location

100 reviews shown

10/10

Exceptional

13 Jul 2026

Richard

The staff were amazing, so helpful and friendly - restaurant and kids club staff were lovely! The breakfast buffet was plentiful and had a whole range of delicious food - something for everyone.

We had a pool access room which was fantastic - the pool was great, it had a slide for kids and a couple of pool bars that meant it was easy to slide up for cheeky drink every now and again.

The beach club (across the road - though you won’t notice it) was great, the pools there were excellent, with the food and drink offerings just as good as the rest of the resort - the Japanese was excellent! Movie night for kids is also held at the beach club and it was a lovely setting for the kids to settle down whilst the parents had a chilled dinner nearby.

Family_with_children

10/10

Exceptional

05 Jul 2026

JULIE

Friendly staff. Great buffet breakfast and fabulous pool and amenities.
Rooms are starting to look a little tired though.

Family_with_children

10/10

Exceptional

05 Jul 2026

David

It was all amazing, highly recommend

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Sandeep

Awesome staff who were incredibly caring and dedicated to our needs! We are vegetarian, and the resort staff went above and beyond to ensure we were beautifully catered to. We would like to give a huge thank you to the following staff members for making sure my family and I were completely satisfied from day one

Ira (Front Desk & Management): From our initial reservation and check-in all the way to check-out, Ira ensured we were happy with our rooms and everything the resort provided. We didn't even know she was in management until later because she was so humble and never once led with her title, which I personally loved.

Koming (Kitchen/Chef) took amazing care of us. Every single morning, she would greet us by name and ask what we wanted to eat. Even though her specific cooking station mostly served meat, she would personally ask other staff members to prepare fully vegetarian food for us. The food was absolutely great!

Dharma, Natta, Oka, and Denny: These guys took care of us from day one. What really stood out was that they were always smiling and genuinely asking how we were doing after a long day of adventures. They always wanted to know how they could make our stay even better. My kids especially loved Dharma and Oka, frequently visiting them for butterfly pea tea and always returning with big smiles.

Before returning home to the USA, my kids were already saying, \"We need to come back here again!\" They had an absolutely fantastic time at the resort. THANK YOU!

Family_with_children

10/10

Exceptional

01 Jul 2026

Thurein

Rooms are a little old but the service is good. The staffs are very helpful.

10/10

Exceptional

15 Jun 2026

Luke

I recently stayed at this resort, the staff were all extremely friendly and accomodating, shoutout to Demmy the customer experience manager! The buffet breakfast was just as amazing, as were the pools (plural). Everything was tidy, the room was spacious. Would recommend!

Partner

10/10

Exceptional

15 Jun 2026

Bibek

Clean room , best staff , breakfast was superb.
Thanks to all the staff and shift manager Demmy for help .
Overall it was good experience

Family_with_children

4/10

Poor

14 Jun 2026

Bradley M

Neither of our rooms were ready when wr arrived at just before 4PM.

It was clear that something wasn't right, as the staff were whispering back and forth. The check-in process for the first room took 30 minutes & the second room wasn't available until 1.5hrs later.

By way of apology, we were provided with a room upgrade, two massage vouchers, and a 1-hour late check-out. This was a great gesture and much appreciated, as it put our stay back on track.

The stay itself was very nice. The hotel is lovely, the pool is great, the buffet breakfast is excellent, and the staff throughout the property were friendly. However, please note there is an enormous development site directly next to the property, so some rooms look directly onto it and it may become noisy in the future.

Unfortunately, checking out was an even bigger shambles than checking in. We were locked out of our room because, despite the agreed-upon late check-out, the system hadn't been updated. As part of our Hotels.com booking, we were entitled to a 20% Food & Beverage discount per room.

Because of the admin mess at check-in, the front desk could not figure out how to apply the discount. Resolving this took another 30 minutes, we ultimately left with only a part of the discount applied. Because we had a flight to catch, we couldn't spend any more time trying to rectify it.

Overall, the front desk was terribly disorganized, making the arrival and departure experiences incredibly frustrating.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Erica

The staff are amazing, super attentive, knowledgeable and friendly. The buffet breakfast is awesome with heaps of variety, something for everyone. Highlight for us is the gym and the beach front pool. There is also a number of good restaurants nearby and a mini mart for convenience. I would highly recommend staying here, it is truly value for money.

Partner

6/10

Pleasant

08 Jun 2026

Marie

Older fit couple taking a 5 night stay prior to heading home from 2 months in Lovina.
Wanted a property near the beach. Reception was a lovely set up but we were disappointed with the way rooms were on one side of a busy road and the beach on other side with most restaurants on the beach side. Moving between both sides was assisted by staff stopping traffic. Breakfast was served on the accommodation side and was a highlight with both food and staff of top service. Prior request for a quiet room required a post first night relocate due to the amount of evening traffic on road front of property. Costs in the resort were much higher and sourcing food outside, whilst many places, was not easy with food allergies not being understood. Massage options, whilst over catered on the strip along same road, were of a quality low and request high! On site services were very expensive, so opted to not use. The resort Shuttle service to airport was offered at a high cost, whilst the taxi service the resort called for us, was much more reasonable. If cost no option for you I’m sure none of my thoughts will be of concern.

Family

10/10

Exceptional

05 Jun 2026

Kelly Maree

Our girls’ trip at Sakala Resort was incredible. We stayed in a pool‑access room, which made the whole experience feel extra relaxing and luxurious. The resort is beautifully maintained and always clean, and every staff member we met was genuinely friendly and attentive. We loved having three pools to choose from, with swim up bars, a view of the beach and plenty of sun lounges. The food was consistently delicious, from breakfast to late‑night bites. Overall, the perfect mix of luxury and comfort, great service, and stunning scenery.

Friends

10/10

Exceptional

17 May 2026

Ramze

This place is amazing for families and couples that want to relax. you will enjoy every moment and no need to go out unless you have to. great food, staff, amenities.

Partner

10/10

Exceptional

11 May 2026

Joseph

All good

Friends

10/10

Exceptional

10 May 2026

Kelly

We loved our stay here. The staff were truely amazing and a real highlight of our trip. Thank you!

10/10

Exceptional

19 Apr 2026

Alexis

Clean and great breakfast

6/10

Pleasant

19 Apr 2026

Nikki Marie

Trash covered the beaches, massages was great, pools were cleaned daily and pool staff was great

Partner

10/10

Exceptional

17 Apr 2026

Pelin

Just incredible! Our first visit to Bali and what a beautiful island. The Sakala resort lived up to our expectations and more. Stunning and great for young children. We stayed in a two bedroom pool villa which was just incredible and the Sakala Beach club is where we spent most of our days it has to be hands down the most beautiful pool/beach set up with swim up bar I’ve ever seen!

The hotel is a little out of the way but this was perfect for us as it’s still only 20-30 mins from the airport, has a close enough supermarket to walk to and we planned several excursions to Ubud, Utuwulu, Kuta. For us the quiet location was ideal.

The hotel offers a shuttle to take you to the Bali collection which has a wide range of restaurants, shops, markets, massage places and more. It’s only £2 in a taxi and great for evenings out.

The Sakala resort is not only stunning but has the best people working there, from Weda who assisted us with absolutely everything, to the people at breakfast, the beach bar guys, the spa and kids club (we tried it all!) and Demmy the resort manager who always checked in on us - there are too many names to mention but I cannot fault the service and the kindness of all of the staff ♥️ we hope to be back one day soon!!

Family_with_children

8/10

Excellent

24 Feb 2026

Matthew

Amazing staff, so kind and helpful. Decent resort and location was okay.

Family_with_children

8/10

Excellent

15 Feb 2026

Sharan

Ini

8/10

Excellent

13 Feb 2026

mathew

Very good, upgraded for no extra cost

Self

10/10

Exceptional

05 Feb 2026

Torin

What a wonderful stay!! The stand out was the staff.
Special mention to Koming, Lisa, and Demmy!!

10/10

Exceptional

31 Jan 2026

My husband and I stayed here and we absolutely loved our stay! The staff are so incredibly welcoming, kind and helpful - we wanted for nothing. The resort is beautiful and so is the beach. We would recommend everyone to stay here!

8/10

Excellent

28 Jan 2026

Triin

The room was great. Hotel is nice and new. The only thing I didn't like was the location. It took ages to go anywhere.

Leisure Self

8/10

Excellent

28 Jan 2026

James

We have had a very nice stay. Only frustration was the lack of water pressure in the shower and not being able to get the same cocktails in each of the bars.

10/10

Exceptional

15 Jan 2026

Fermina

I cannot thank the Sakala Team enough for making our anniversary getaway super memorable! The little details really warmed our hearts - thank you for arranging our room with your little touch of romance and thoughtfulness!
Definitely recommend The Sakala Resort - not only was the place beautiful, it was clean, comfortable and our stay was made the more memorable by the amazing staff! Nothing was ever too hard and they accommodated our every need, they knew what we needed even before we did!
Special thank you to the team who worked tirelessly keeping the water at bay after the torrential rains which made the pool overflow. We were not scared at all! Please commend them for us!
Thank you to Lidia and Tiur for welcoming us at front desk and breakfast each morning with such warmth and hospitality. To Demmy, thank you for your energy and genuine interest in us and all the guests. To Koming - we will miss your eggs! Thanks for the breakfast banter and personalising our experience by remembering our names. All of the staff during our stay were wonderful - don’t get rid of them, they’re definitely keepers!
Thank you again Sakala! We will miss our home away from home in Bali!

Leisure Partner

8/10

Excellent

06 Jan 2026

Benjamin

Staff were always nice and accommodating. Breakfast had a wide variety of western and Balinese foods. Our only issue with the hotel is we had to walk around 10 minutes to get to our room from reception.

Leisure Partner

6/10

Pleasant

01 Jan 2026

Vera

Everything is fine apart from the cleanliness of the room. Wardrobe and the hangers were quite dusty that I have to ask housekeeping to clean

Leisure Family

8/10

Excellent

29 Dec 2025

Marika

Staff were absolutely wonderful. Pool and swim up bar wonderful. Buffet breakfast outstanding.

Leisure Family

10/10

Exceptional

26 Dec 2025

Miyuru

My family visiting from Perth, Australia absolutely loved this hotel. The staff were extremely friendly, and the hotel was very clean. We highly recommend booking a pool access room — whether it’s day or night, you can simply step out and enjoy the pool, and my daughter loved it! The breakfast was great with plenty of variety. We will definitely stay here again. The hotel also has its own private beach.

Definitely worth paying a little extra for the pool access room!

Leisure Family_with_children

10/10

Exceptional

26 Dec 2025

Jacqui

Massive rooms
Absolutely lovely staff

10/10

Exceptional

25 Dec 2025

Melvyn

Great place to stay for vacation. Breakfast was excellent. Rooms are suites with plenty of space. Beach club is easily accessible. The only mild concern is that it is a little out of the way for main areas as well as hotel pickups for excursions and tours. It is located at the northern end of Benoa/Dusa Nua, so to get out means going south in the the main area of the island. Close ot airport.

Leisure Partner

8/10

Excellent

28 Nov 2025

Terrence

Nice pool areas, big rooms, beautiful grounds

10/10

Exceptional

24 Nov 2025

Dante

Staff do the extra mile to help their guests. Very respectful and down to earth.

Leisure Family

10/10

Exceptional

20 Nov 2025

Alma

Absolutely amazing room cleanliness. Room amazing, service and staff totally amazing

10/10

Exceptional

17 Nov 2025

DEEPAK

The room was amazing and spacious. The gym was well equipped

Leisure Partner

10/10

Exceptional

13 Nov 2025

Lisa

Sakala beach resort staff very helpful, nothing too much trouble. Breakfast good variety and choice of national and international food. Rooms very clean and well equipped with small kitchen, cops,kettle,iron/ironing board, bathrobes and slippers. Grounds well kept. Free shuttle to Bali collection with the beach a few steps away.

Leisure Friends

10/10

Exceptional

19 Oct 2025

Katie

Excellent facilities and friendly staff. Breakfast is amazing, options for everyone.

6/10

Pleasant

14 Oct 2025

Debra Kim

Amazing breakfast.
Not many options at the beach club for food, lots of things unavailable.
Rooms are a little old.
Overall average

10/10

Exceptional

13 Oct 2025

Charlotte

We had a lovely stay at the Sakala - rooms were very clean, choice and food at restaurants was great, including the very extensive breakfast buffet! The basement rooms do have dehumidifiers in and can smell a bit damp, which was fine for a few days stay but may be worth upgrading for longer. Staff were all super attentive and friendly - would recommend to others!!

Leisure Family

10/10

Exceptional

08 Oct 2025

Khamit

Everything was really perfect.
Big room with pool access..staff without exception are amazing and helpful..room service was good , and the food in the all restaurants & the pool bar are mouthwatering and very tasty.

It was really a good choice to choose this hotel .

Thanks to everyone who makes me feel so special.

Leisure Family

10/10

Exceptional

27 Sep 2025

raul

This resort is huge and beautiful. The staff is great and restaurant options were very good. The only thing I was disappointed with was the beach was dirty and there were boats everywhere. Really making it an eye sore.

Leisure Partner

10/10

Exceptional

22 Sep 2025

AJAY

EXCELLENT , CLEAN AND WONDERFULL STAFF AND WAS SURPRISED WITH INDIA FOOD COUNTER AT BREAKFAST AND THE CHEFF WAS FANTASTIC COOK

Leisure Partner

10/10

Exceptional

14 Sep 2025

Eva

Excellent

Leisure

6/10

Pleasant

03 Sep 2025

Verified traveler

The room was very spacious but swimming pool wasn’t clean as we found dead bird, leaves all over the pool. So had to use other side of the pool which was overcrowded as it’s a bit small for the amount of people.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Gavin

We enjoyed the Buffet breakfast and beach bar. We enjoyed spending time at the beach club.
We liked the room and its overall size and design.
Our tv had very poor reception and was difficult to operate and access the stations.
During a degustation Indonesian dinner we were given an Arak cocktail. Both my partner and I felt sick very shortly after having a few sips of the cocktail so we did not contiue drinking it. My partner very quickly started to feel very unwell and we left to return to our room befor eth eend of the meal. My partner became violently sick and nautious, vomitting throughout the night, resulting in a doctor and nursaes called to the room to provide IV antibiotics and other treatments. The doctor said we probably had a bad reaction to Arak as we had never had it before and our systems could not tolerate it at even the smallest amount. Our last day at the hotel was not so good as my partner still felt drained, tired and a little unwell. Unfortunately, it meant that our final 24 hours at the hotel was a very challenging time. We do not feel that the hotel should provide Arak to people eho have never had it before as they may have a similar reaction to the two of us.

Leisure Partner

2/10

Poor

23 Aug 2025

Waqas

Unfortunately, our stay at Sakala was a disappointment, so much so that we decided to leave early without a refund of any sort to salvage our vacation.

First of all, there was construction happening next to the resort which Expedia nor the resort told us anything about. Every day between 7:30-8am they would start with hammer drills and that would go on all day. As someone who works remotely and was partially working on my vacation, I was sleeping late at night and was getting woken up every morning from the noise. The noise was quite simply unbearable, even if I was not sleeping, you go to a place like Bali for the peace and quiet, not for a property demolition going on and waking up to that noise every day.

Our room was infested with aunts when we checked in. We informed the property but they told us that they don't have any other room available. Then they started spraying very strong pesticides while we were still present in the property but even that did not take care of the aunt infestation completely.

The property is literally falling apart. I am sure this was a great property once but it has been run down and not very well maintained. Door handles were falling off, shower pressure was non-existent, internet speed was barely between 2-3 Mbps and it was disconnecting frequently.

For the staff, some were lovely and some absolutely rude and inconsiderate, not caring about the DND sign either.

Expedia support, 0 stars. No help and no follow up for days.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Catherine

We stayed in a pool villa room. The kids had their own level including kitchen loungeroom. Was fab. Staff were so friendly and helpful.

8/10

Excellent

09 Jul 2025

Gary

It was ok for what was required

10/10

Exceptional

02 Jul 2025

Megan

This hotel was very pretty. Staff was great. Spa (when they got you in) was amazing. The pool area was well put together, but easy to get lost in. The beach club across the street has another pool with pool bar and a restaurant. There's security to assist in crossing the street which was nice.

Leisure Family

8/10

Excellent

01 Jul 2025

Donna

Very nice property and on the beach. Great place for families.

Leisure Family

8/10

Excellent

30 Jun 2025

Hale

Nice will be back

Leisure Family_with_children

10/10

Exceptional

25 Jun 2025

George

My stay at The Sakala Resort was simply incredible — a true 100/10 experience. From the moment I checked in, the staff went above and beyond to make everything perfect. The team at reception was warm and welcoming, and I have to give a special shoutout to the lovely lady at breakfast (I forgot her name!) who makes the omelettes — she was an absolute gem.

The rooms were spacious, spotless, and extremely comfortable. The resort itself is packed with fantastic facilities that made the stay even more enjoyable.

I will absolutely be coming back, and I’ll be recommending The Sakala Resort to all my friends and family. Thank you for such a memorable stay!

Leisure Self

10/10

Exceptional

06 Jun 2025

Ghamdan

Great and clean place

Leisure Partner

10/10

Exceptional

05 Jun 2025

Jordan

We had the best holiday at Sakala the resort was amazing as were the staff. Nothing was to hard a request for experience manager Demmy. I also had two lovely spa treatments which were lush

Leisure Family_with_children

4/10

Poor

17 May 2025

Pratik

The location and vicinity to beach was awesome.
However we found glass in morning breakfast and also got food poisoning from it.
When complained about it they just nodded along and definitely took precautions. but didnt refund even our breakfast fees or provide any other complimentary service.

Leisure Family_with_children

8/10

Excellent

13 May 2025

Jukka

Sakala review

We stayed at Sakala for 6 nights. We reserved a room with view to pool. That was on the 5th floor and we had to walk endless hallways to reach our room. In this hotel I advice to choose access to pool -room, because the pool area is wonderful. The Sakala resort area was very big, and to go to Sakala beach club you need to cross a very busy road. There is hotel personnel to quide you over, but good to know before choosing where to stay. Breakfast was good, but to get coffee from the barista area it took so long that the coffee was cold when served. Also the breakfast room was so huge and diveded into three different areas, so picking toast, omelets, fruits, juice and what ever you wanted to have took many steps and many minutes. Personnel were very polite, and it was easy to get lunch or beveridges from different bars in the resort. Rooms were a bit gloomy with dark floor materials and as the rooms were all very big, they also were chilly. Also Sakala is situated in quite remote area, so there were not many nice places outside Sakala to go for dinner or to do some shopping.

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Butch

Hotel and staff were amazing...location of the hotel was unsatisfactory at best for travelers who want to explore or check out beautiful beaches. If you're a family just wanting pool time then this is a great pick. Massages, restaurants, and shopping are all a 10 minute walk away...the view from the pool was amazing but once you reach the beach you quickly realize there is nowhere to wonder. This is a jetstar airline hotel for pilots and stewardesses so a one night stay is perfect for that crowd. Overall, after 5 days we feel very relaxed but missed out on beautiful views and amazing beaches.

8/10

Excellent

22 Mar 2025

Yvonne

Overall, the resort is very clean and the beds are extremely comfortable with good sturdy pillows, enabling us to have a good sleep every night. Staff are also friendly and welcoming, kudos to Yani and team for always checking in on us. Our children practically had the whole pool to themselves every morning. Breakfast was okay and of a decent spread, though the taste and quality could be improved on. For shopping and dining options, there aren't much in the hood, so we took a Grab ride daily to look for more activities further down the street/ nearer to the city centre.

Leisure Family_with_children

10/10

Exceptional

13 Mar 2025

michael

Great Resort

Leisure Partner

10/10

Exceptional

08 Mar 2025

Ramon

Nice Stay at the Sakala

he facilities were clean and the rooms were spacious and comfortable. The rooms were cleaned daily, and the mineral water bottles were replaced daily.
The breakfast was fantastic with lots of choice in a pleasant atmosphere.
The only negative is a meal served to my friend at the beach club restaurant, he did not like it. However, this experience was made up for later when we ate at the Indonesian restaurant, the food was excellent, but the best thing was Rini's service, with her kindness and sense of humor. Rini made our experience extraordinary.

Friends_and_family Friends

8/10

Excellent

26 Feb 2025

Suzanne

Great hotel with beach club. Terrace is a great restaurant and we were the only ones there. Great service.

Leisure Partner

10/10

Exceptional

10 Feb 2025

Corrina

Wow this Resort & the staff were absolutely AMAZING!! Our holiday at Sakala for my 40th birthday will be one we'll both fondly remember for a long time to come ❤ Every staff member we encountered was kind & helpful, they bent over backwards to create a beautiful stay for us both. We'd especially like to Thank Demmy & his breaky team, Novan, Wiri & his team & Ditya with the awesome barstaff! We met some really cool people who were staying there aswell and had the best neighbours ever!! 😀 Definitely recommend. See you all soon

Leisure Partner

10/10

Exceptional

13 Jan 2025

Eleonora

The staff were all so friendly and accommodating. They were so good with our kids and engaging. Demmy and Tiua at breakfast so lovely.
Loved the egg station chef Kuma who remembered my order of my omelette every morning.
The two bedroom suite was cleaned beautifully and so big and comfortable to stay in.
Definitely recommend this resort.

Leisure Family

10/10

Exceptional

06 Nov 2024

Shaun

We stayed in the 2 bedroom villa for our trip to Bali, the apartment was huge, very well maintained and had everything we needed and more, it came with a butler, ours was Yudi, he was fantastic, everything we needed he sorted immediately, he would WhatsApp us restaurant suggestions, tours and what was happening in the resort, we really couldn't have asked for more from him. This place is an ideal relaxation destination, was a couple hours from all the hustle and bustle of Bali but that suited us and taxis were so cheap it didn't matter. Would highly recommend this resort!

Leisure Family

10/10

Exceptional

14 Oct 2024

Arpita

Nice ambience

Leisure

4/10

Poor

24 Sep 2024

Chloe

Not quite 5*.

Personally I don’t feel this is the 5* resort that it advertised. We actually got Bali belly from eating at the beach club restaurant here and it never seemed to be addressed. We had an awful room to begin with that smelt like mold and the room was so cold but you couldn’t turn the AC off. I complained and so they did come to find us to move us to another room, but I just feel that the rooms aren’t the clean standard that you would find in Europe. There isn’t much around this hotel, and you have to book the shuttle bus in advance which sort of defeats the object of hopping over to the beach.

Partner

10/10

Exceptional

26 Aug 2024

Jessica

Easy check in, relaxing and a place to come if you want to escape the hustle and bustle. Food is excellent and the property is well maintained. The manager is approachable and ensures to provide guests with a great experience here.
Thank you for our stay.

Leisure Partner

8/10

Excellent

26 Aug 2024

Johanan

It was a lovely place to stay, loved the pool. Showers had grime in corners and needs proper cleaning. Kettle was leaking out and the replacement was the same. No proper bar fridge/fridge, thus was not able to store medication that needed to be kept in a fridge.
Staff were friendly and helpful.
Breakfast was great with plenty of choices and resonable price.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Kristy Ann

Sakala Resort, what a beauty! Stunning rooms, stunning hotel! A special thanks to Demmy and his team, I celebrated my Birthday whilst staying at Sakala last week and wow! A special Birthday breakfast with singing staff, a cake with candles and the most amazing food. Come home later that evening to Happy Birthday written on our bed in Banana leaf and red roses, absolutely stunning! Demmy and his team made our stay spectacular and we cannot thank them enough. Bali truly is beautiful.

Leisure Friends

10/10

Exceptional

09 Aug 2024

Tomoyuki

The good things
1. The room of the hotel was clean and good.
2. There is a shuttle bus to the Bali collection shopping.

The bad things:
1. The water of the swimming pool was so dirty and we could not swim.
2. The stuff members at the check-in counter didn’t explain about things in the hotel.
3. The staff members didn’t have enough hospitality attitude toward the guests.

Leisure Family

8/10

Excellent

07 Aug 2024

Mario

The resort staff was amazing and the breakfast had a great selection of both western style and Indonesian dishes.

Leisure Family

10/10

Exceptional

03 Aug 2024

Khadija

Loved the hotel, the staff and the villa!

Leisure Family_with_children

2/10

Poor

29 Jul 2024

Reem

Consider somewhere else

The room was full of insects and not clean. My son after sitting on the sofa started itching and once they took the cover out and replaced it with regular sheets he was able to sit.It’s a shame because it could be better. The beautiful details around the facility suggest it may had better days.I left after one night and lost my non- refundable payment. If you are booking this hotel don’t pay up in advance. There are many beautiful hotels in Bali with true Bali hospitality ,this is not one of them. The breakfast was ok, the overall stay for one night was not comfortable. I have requested that they pay attention to my complaints ( waited in the first night 3 hrs with back and forth msgs but saw the manager the following morning around 10 or 11)I also requested that they make sure it does not happen to someone else. I have suggested that they refund my payment because it will just assure me they are willing to make changes. The manager refused as it is policy. To me it only means they can’t do real changes.

Friends_and_family Family

10/10

Exceptional

24 Jul 2024

Bernadette

I had the BEST time at Sakala Resort! It was on a beautiful property with great sunrise and sunset views. The resort owns a beachfront property across the street where they have nightly events, a restaurant and pool with a bar. The breakfast buffet offers western food and delicious classic Balinese dishes. My room was beautiful, and the bed was soooo comfortable! The room was a long walk from the lobby though. The staff at Sakala were the most AMAZING part!!! Guest Experience Manager Demmy made excellent suggestions and always made sure me and my family were happy. The best egg chef, Comme (I hope I spelled that right) was a sweet touch to my mornings! Now my Girl, Yani! She had JUST started working there when we met and she made my birthday soooo special!!!! She was the epitome of Balinese kindness culture and I love her! That’s right. I love her lol.
Stay at Sakala if you wanna stay in Nusa Dua! You won’t be sorry!

Leisure Family

10/10

Exceptional

09 Jul 2024

Verified traveler

Refreshing breeze

Very nice resort rooms are excellent clean and have everything you want
Breakfast menu could be better.
Otherwise the resort was very good

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Wolfe

We really enjoyed our stay. Kids loved the infinity pool and it wasn't too busy. Breakfast was lovely and lunch and dinner menus were nice aswell. Staff were lovely and kids enjoyed the mocktail making. I would recommend and hopefully be back.

Leisure Family

10/10

Exceptional

03 Jul 2024

Alicia

We stayed at the sakala resort for 10 nights, staying in the 2 bed villa with pool. The villa was stunning and huge! The photos don’t do it justice, it was over two levels and the spaces were huge. The pool was great and we spent most of the time in the Villa. The service was exceptional generally, with a special mention to Mr Agung who was amazing.
The private beach wasn’t amazing, very small and rubbish in the resorts area.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2024

Priyanka

Exellent

Leisure Family_with_children

10/10

Exceptional

15 Jun 2024

Xavier

Staff is great, variety of food, delicioso desayuno, the nearby area its full of restaurants and stores, massages, we used a scooter to go around the island.
Beautiful room, very clean.
Thanks!

Leisure Family

10/10

Exceptional

10 Jun 2024

Zarrin

The team at Sakala are so friendly, attentive and helpful. In particular each morning the cincierge at breakfast would check in to .ake sure our stay is going well.
I loved both pools and even sitting in the lobby relaxing with a drink. The ONLY thing I would improve on is the food. It was ok but not great for the price. But there some restaurants nearby that made up for it.

Leisure Family

6/10

Pleasant

03 Jun 2024

Aroha

Limited choice on food same selection for the whole time i stayed which was 10 days
Bbq night was 3 salads a few sweets
and expensive.
Dont mean to sound ungrateful just giving honest review.
The pool areas are amazing the best i have stayed at.
I was a solo traveller so probably should have stayed closer to more restaurants and spa choices.

Leisure Self

10/10

Exceptional

07 May 2024

Kristy

We enjoyed our stay at The Sakala.

The staff were extremely friendly & helpful & were so lovely to our kids.

Highlights
All requests were actioned in a fast manner.
The room air conditioning was great.
The hotel was impeccable clean, the room cleaners were fantastic and even lined our kids soft toys on their bed each time they made up the room.

Demmy was helpful from the get go and would go above and beyond for our requests!

Leisure Family_with_children

10/10

Exceptional

23 Apr 2024

Dexter

Lovely stay there. Undoubtedly the best aspect of the hotel is the staff - friendly and helpful down to the guys at the hotel entrance. Breakfast is Excellent

Leisure Family

10/10

Exceptional

17 Apr 2024

Kevin

One of the best resort experiences we have ever had. The Villa was absolutely lovely, beautifully maintained, stylish, spacious and comfortable. It was cleaned daily with much care and attention. The pools were beautiful and we loved having access to our own pool. The staff were incredibly attentive and engaged. We were offered personalised activities that were brought to us. We particularly loved kite making and towel folding. Lots of fun and things we would never normally do. Breakfast was an absolute feast. Abundant and delicious choices with staff remembering our names, how we like our hot drinks and ensuring my son who has allergies was catered for. Each morning without asking they would come to see if they could make him anything that excluded the foods he could not eat. Similarity when we phoned room service they would let us know, without us needing to ask,if the food contained allergens. This was incredibly attentive. Highly recommended by all 4 of us (2 adults and 2 teens).

Leisure Family

8/10

Excellent

01 Apr 2024

Maria

People in tourism in Indonesia are wonderful so we’re in Sakala resort . Breakfast was great. Room was clean and modern decorated although a bit worn out . Pools were great . But hotel is not exactly beachfront as advertised

Leisure Family

10/10

Exceptional

31 Mar 2024

Brendan

Excellent hotel in Nusa Dua. Staff were extremely friendly and accomodating and the hotel was huge with multiple pools and beach clubs.

Leisure Partner

8/10

Excellent

29 Mar 2024

Clifford

Clean and comfortable but the extra charges in the restaurant for a beet was unreasonable

Leisure Self

8/10

Excellent

18 Mar 2024

Malcolm

Excellent and friendly staff always willing to help and make you feel special around the resort. There are fair few options for the kids to enjoy allowing one to relax by the pool. The property and breakfast buffet was really good. I'd recommend for families as a getaway its away from the usual Bali lifestyle areas. Convenient shuttles to their private beach and also Shopping centres through the day. The benoa beach is just across and recommend for water sport activities. You can also order food delivery to your rooms.

Leisure Family_with_children

8/10

Excellent

13 Mar 2024

Cliff

Very good hotel but cost of food in the restaurant was a bit steep

Leisure

10/10

Exceptional

11 Feb 2024

Josh

This was by far the best vacation me and my fiancee have ever had! From the moment we checked in the staff were unbelieveable! So friendly and accomodating! We were given an amazing welcome drink while we checked in and as we did that the bell hop swiftly had our luggae delivered to the room, we were then walked up and given a tour/walkaround of our room, the resort, and the events happening! The room was incredible! The air conditioning was nice and cold, the bed was incredibly comfy, and we always came back to our room very clean after a day out exploring! The breakfast every morning in the restaurant was incredible! The staff were perfect always making sure we were happy and that we had everything we needed and ontop of that they all made the effort to remember our names and every single one of them greeted us each and every morning which just made the experience feel magical!!! I could go on and on about how amazing this resort is but if im being honest, its not the resort that made our stay incredible but it was thanks to the most amazing staff that they have employed there! Demmy was vital to everything as he was there for us on and off shift if we had any issue he handled it immediatly! As well as him and the Sakala staff all got involved and helped me plan the perfect proposal for my fiancee from searching the island to find her fav flowers for the bouquet for the room right down to having a beautiful note written on our mirror and the whole room set up for her!

Leisure Partner

10/10

Exceptional

30 Jan 2024

Osama

It was the best resort we have been to! It made our trip to Bali memorable.

Leisure Family_with_children

6/10

Pleasant

07 Jan 2024

Martin

Not 5 star

The Skala is stated as a 5* hotel.
The overall can be a 4* at best.
While our top of the line room at the hotel would be a 5* nothing else reached that level on the resort.
The overall condition of the resort is a 3*+ with spots of 4* elements.
Staff was nice but not so educated on how to run e.g. a bar. English speaking staff was limited with lots of misunderstandings.
Exemples of very bad parts: toilets that hardly flushes. Sinks that does not work. Very old and dated toilets in the beach club.
Old and dated sun lounges.
The beach below the hotel is very busy with boats and Water jets making the beach club smell of gasoline. The extra beach away from the hotel is cosy but has too few sun lounges. Facilities are dated. Very noisy and smelling if gasoline here too. Should be noted it was the new years weekend so maybe a bit busy.
And on the food side the range of 1 restaurant with a very limited menu wich did not Cary the most basic wine range for even a 3* hotel would get nowhere near what would be expected of a 5 star hotel.

Friends_and_family Family

10/10

Exceptional

04 Jan 2024

Kaes

Perfect resort style especially for family. All the staff are incredibly kind and helpful. They all go above and beyond and spared no effort to help.

The breakfast was plentiful and very rich in flavoured and options, kids loved the giant chocolate fondue and the endless array of fruits and the like.

The swimming pool is massive, there are a few waterfalls and it is has a lot of shade so on a hot sunny day, it is ideal.

The area around the resort is full of minimarts and restaurants.

The property is beautifully designed, can benefit from some repairs here and there like any busy resort. It’s not truly a beach front resort as the private beach is accessible across the road. It has its own beach near by and there is a shuttle bus to and from.

Special thanks to Demmy and the entire kitchen staff for the kind welcoming atmosphere they created every morning despite dealing with the endless queue of morning guests.

And special thanks for the folks who kept the rooms nice and tidy!

All in all, thank you for a spectacular stay!

Leisure Family

6/10

Pleasant

26 Dec 2023

Titin

2 bedrooms Villa
Checked in at 7:45pm. Was told the room was not ready. Asked to wait. Ice tea provided upon request while waiting for room.
Around 7:55pm, room was ready but told the AC in 2nd floor needs at least 5 min to cool the room. At 11:00pm, the AC started working. No issue with AC in 1st floor.
The room decor and set up is very impressive. Private swimming pool has serene feel.
Dinner room service was excellent.
Lunch room service was a major disappointment. I asked if the kids’ chucky fried rice has any peanuts and affirmed no peanuts. My daughter is allergic to peanuts, and had 2 bites of the chicken satay. She took allergy medicine right away, but threw up and is still weak. This is unfortunate because everyone is very nice.

Leisure Family

10/10

Exceptional

15 Nov 2023

James Donald

Place was clean ,quiet and very comfortable. Staff very helpful.

10/10

Exceptional

20 Oct 2023

Shelby

Overall great place to stay. Pools were big abd beautiful. Rooms were clean and comfortable. We had everything we could think of.

Leisure Friends

8/10

Excellent

08 Oct 2023

Gurjot

The staff are very friendly and do their best to provide a good service.
Unfortunately the hotel is old and needs a renovation.
As an example the mosaic tiles in the pool are missing and breaking away. The spa jets in the pool cabana's dont work.
The fridge in the room didnt close properly.

If the hotel was renovated it would be excellent. Great sized rooms, good staff, the strong aircon in the room was a great.

Leisure Family

8/10

Excellent

07 Oct 2023

Amit

Great resort with kids pool, club and great buffet breakfast.
Resort is at the end of the main road so will need taxi to main strip for shopping, massage and other dining.
Overall very nice experience and would come again with family with kids.

Business_and_leisure Family_with_children

6/10

Pleasant

07 Oct 2023

Lishka Daphne

Unfortunately there were lots of little issues that all together made our experience not the most memorable!
We are a family of four that stayed in a 2 bdr pool villa! The villa is lovely, a little run down in parts but worth the money! Upon arrival the resort does not hold a credit card or bond from a debit card! You place a deposit which they hold and once that runs out you have to then place another deposit! Usually hotels/resorts hold a minimal amount on your card in which they can charge upon departure! That way you can charge meals, spa treatments to your room!
The shower in our Villa was also cold, though we should have advised staff earlier of this.
There is really only one place at a time you can eat! The restaurant closes at 10am then the beach club opens, no new options for meals or dinner unless you venture outside of the resort! We were confronted with the facilities always running out of what we were wanting, I couldn’t even order a soda water at the lobby bar! The private beach was a little disappointing, we arrived to a very small beach, broken down beach chairs etc and not a place you can order lunch.
The resort pool is the best place to swim, and is actually very well maintained! The Sakala Beach Club is a nice facility but once again as mentioned above no new food options and sometimes they have run out of certain selections!
The spa facility is lovely, though I paid for 2 x 45 minute treatments and only received an hour. The staff though were lovely

Leisure Family

10/10

Exceptional

04 Oct 2023

samira

Every single person in this resort are so friendly and respectful

Family_with_children