Name: Novotel Bali Benoa
Address: Jl. Pratama, Benoa, Kuta Sel., Kabupaten Badung, 70, Nusa Dua, 80361, ID

6/10

Pleasant

24 Jun 2026

Rachel

We travelled as a couple. The resort is more suited for a family. Lots of children. The property is loud. Staff that I had come across do not speak english well.

Partner

10/10

Exceptional

08 Jun 2026

Andrew Kimba

Amazing stay. Great for water activities as walking distance to a big centre. Lots of pools and activities. Child friendly areas. Overall very nice

Family_with_children

10/10

Exceptional

07 May 2026

Phillip

Our stay at Novotel Bali Benoa was wonderful. The resort is very nice, clean, and beautifully maintained. You can tell the property is well taken care of, from the gardens to the rooms and common areas—everything felt comfortable, peaceful, and inviting.

The staff were one of the best parts of our stay. Everyone was very friendly, welcoming, and always ready to help with a smile. Their kindness and attention made the experience even more enjoyable and relaxing.

The restaurant at the resort was also very convenient, with good food and a pleasant atmosphere, making it easy to enjoy meals without leaving the property. If you want to explore outside, there are also many restaurants and massage places nearby within walking distance, offering very good food and excellent massages at very reasonable prices.

Overall, it was a relaxing and pleasant stay, and we would gladly return again. Highly recommend Novotel Bali Benoa for anyone looking for a clean, beautiful resort with excellent service and a great location.

Partner

6/10

Pleasant

17 Apr 2026

Pascal

Staff is not careful with customers. Breakfast is classic.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Gaetan

Good place, staff very présent, good breakfast room clean

Self

10/10

Exceptional

05 Apr 2026

Dragana

I had wonderful stay at Novotel Bali Benia. The hotel has a very serene atmosphere which was exactly what I needed to unwind. I loved lounging by the beaches infinity pool. A huge thank you to the helpful staff who made every moment feel effortless.

Self

2/10

Poor

23 Mar 2026

Leigh

I selected accomodation for 2 adults and 2 kids and got a room with 2 single beds, not happy! The rooms needed maintenance and food expensive.

Family_with_children

8/10

Excellent

16 Mar 2026

Hoi Young

대부분 만족스러웠습니다 다만 조식은 호텔의 품격에비해 조금 개선이 필요합니다 식당 직원들 표정이 조금 어두운 편이네요 ^^;;;

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Anne Marie

yes spa masseuse are great

Friends

8/10

Excellent

11 Mar 2026

Carrie

Such a beautiful resort, spacious rooms and gorgeous pools. Staff were so lovely and accommodating. Room was a little dated and the bed was a bit hard for our liking but overall a lovely stay

Family_with_children

10/10

Exceptional

26 Feb 2026

Sanjesh

Staff are lovely and very friendly. Hotel is in great condition.
Buffet Breakfast is amazing.
Water sports can be booked from the Hotel and prices are similar to external places, Plus you get picked and dropped by boat to the hotel.

Friends

10/10

Exceptional

31 Jan 2026

Gina

Loved the property ! Loved th pool and beach front area.

10/10

Exceptional

17 Jan 2026

hardeep Singh

Good food

Leisure Family

8/10

Excellent

03 Jan 2026

Arun

Good location and clean

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Suzanne

We stayed on the Beach wing, loved the pool area!
Rooms were clean and hotel in general very nice.
Breakfast had a good selection and was very good.
Would recommend 👍

10/10

Exceptional

22 Dec 2025

Ni Ketut Ayu

Everything wss excellent 👌

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Jason

.

10/10

Exceptional

21 Nov 2025

Anwar

Amazing, amazing and amazing

Great location. Great beech at the rear.

Booking again next year

10/10

Exceptional

19 Nov 2025

Julia

We had an amazing room with direct access to the pool which was the right size to do some laps before breakfast. Breakfast and food options overall were excellent, we enjoyed the barbecue with Balinese dance. Right next to the beach. Quite easy to reach from the airport which is a plus because traffic in Bali is crazy. Would love to stay there again!

Leisure Partner

10/10

Exceptional

03 Nov 2025

Clare

Helpful, friendly staff, luxurious pools, comfortable, clean room. Nice balcony, on the beach

Leisure Friends

6/10

Pleasant

19 Oct 2025

Tony

Rather unhappy that they “upgraded” us away from the pool access rom that we had specifically asks and paid for. When we stood our ground they begrudgingly said we could mine in two days. Then when we checked out to move they put us in the lobby ( finally ith a free ‘non alcoholic) dink as we waited be to hours to get ono the room. Nusa dua is not hat we remember. We only be returning. Breakfast buffet as nice

Partner

10/10

Exceptional

22 Sep 2025

Martha

The staff are friendly and professional. The room menu was surprisingly international and awesome. I would definitely recommend this hotel.

Leisure Friends

6/10

Pleasant

03 Aug 2025

Donna

Arriving at the novotel was very pleasant. Lovely staff and surroundings gorgeous. However when we arrived in our deluxe garden room we were very disappointed. It was incredibly dark requiring lights on in the middle of the day.. The room was very tired and the night light socket was loose

10/10

Exceptional

31 Jul 2025

chris

The Novotel has had a makeover around the resort. Great pools and beach locations. A very good breakfast and super friendly staff.

Leisure Family

10/10

Exceptional

28 Jul 2025

HOI LAM

Surprised family trip

It’s my wife birthday trip. Hotel prepared a birthday surprise for us, upgraded to family suites and a bit birthday decorations which make us so happy.
Our suites is spacious, have a double bed and two single beds with 2 toilets, 2 showers and 1 bath tub. The room can be more clean, since one of the toilet have more then 10 flies inside, we dare to use it.
And there is only 1 air-con for 80 square metres area is not enough. And we can’t adjust the speed of the fans.
The pool and beach view is stunning.
The breakfast is perfect, lot of choices.
There is a kids club which my kids like it. They even have kids care services.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Nikhil

Good for family looking for quiet and serene accommodation with Balinese architecture.
Not much entertaining activities
No poolside music

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Monique

Not 5 star

Friendly staff but the hotel was dated and need upgrading. Not 5 star standard. Breakfast ok-ish

Friends_and_family Family

8/10

Excellent

02 Jul 2025

russell

Nothing

6/10

Pleasant

29 Jun 2025

eliza

Comfortable enough, but food wasn’t up to scratch

Hotel is fine
Rooms are a little dated but comfortable
Hotel food was a little pricey for Bali and not very good quality
We ended up going to another hotel for many times for breakfast and dinner during our stay

Friends_and_family Family

4/10

Poor

23 Jun 2025

Andrew

The property was very tired, shower head was calcified and bed pillows very large and firm. Food from the restraunt was below average and buffet breakfast sub par. Not great value for $

Leisure Self

4/10

Poor

21 Jun 2025

Lisa

For a 5 star hotel was disappointed.
Beds were hard , would have better sleeping on the floor . No hand towels or face washers. Having to ring everyday for towels to be delivered, when taken
Customer service at service desk terrible.

Leisure Family_with_children

10/10

Exceptional

14 Jun 2025

Georgina

The rooms with garden view were situated across the road from the main hotel, with their own swimming pools and bar area. A man to help you cross the small but busy road 24/7.

8/10

Excellent

13 Jun 2025

Christopher

Only about 25mins from airport, good looking property, very friendly staff, didn't realise the hotel was split in 2 across a road, reception, breakfast, main pool, and half the rooms were on the beach side, the other pool was across the road, with rooms with pool access,,, i booked the pool access room, then had an email saying the pool was under maintenance, and was closed , but would be open 2 weeks before we arrived, which was good, on arriving at hotel, we were told the pool was still closed, we were upgraded to another room , which was nice, but not close to the pool like i wanted, this pool was cold, very windy from the ocean, and too many people were there due to the other pool being closed, 2 days before we left the other pool opened, it was nice and warm , and the wind was blocked from the ocean due to the built up area it was located in, this is the better side, overall its a nice place, but for us it was ruined , due to the pool being closed

Leisure Partner

10/10

Exceptional

30 May 2025

Katrina

Nice resort ,pitty you cant really walk the ocean front

Leisure Partner

10/10

Exceptional

27 Apr 2025

pascal

Professional photographer inside reception to capture special moment for was great for us.

Rooms where always clean and well looked after..

Only downside 2nd pool was down for maintenance

Partner

10/10

Exceptional

17 Apr 2025

Dewan

We stayed at Novotel Bali Benoa for 3 nights as a family of five and had an absolutely delightful experience. The hotel is perfectly set up for families — our kids especially loved the dedicated kids pool and the vibrant kids club, which gave us some time to relax while they had their own adventures.

One of the most magnificent features of this hotel is its private beach — peaceful, clean, and just steps away from the resort. It really gave our stay that extra tropical charm.

The food and drinks were enjoyable and reasonably priced. While the overall quality was good, we do feel there’s room for improvement in terms of variety and consistency of food offerings.

The staff were all very friendly and welcoming throughout our stay. A special thanks to Aditiya, who went above and beyond by waiving our late check-out fee — a generous gesture that saved us around $100 AUD and truly left a lasting impression.

Overall, Novotel Bali Benoa offers great value and warm hospitality in a beautiful beachfront setting. We’d definitely consider coming back for another family escape.

Leisure Family_with_children

10/10

Exceptional

03 Apr 2025

dominick

Excellent breakfast, friendly staff, bunk bed room was very great layout comfortable beds and mattresses

Leisure Family

10/10

Exceptional

21 Mar 2025

Elena

Loved everything!

Everyone is extremely friendly and accomodating. I was travelling alone with my two kids and no request is too big or too small. Very quiet and friendly. The hotel is not brand new, it’s a little bit run down, but still excellent condition. All pools are great for adults and lids. This is our second time in this hotel and won’t be the last one.

Friends_and_family Family

10/10

Exceptional

23 Jan 2025

lisa

This is our second stay at the property and we love it here. The staff are wonderful and very helpful. The rooms are clean and tidy, comfortable beds and nice areas around the hotel.

We will be back!

Leisure Family

8/10

Excellent

03 Jan 2025

GEORGIOS

Great Family Place with very kind personnel

I enjoyed my stay as everyone was kind, and very welcoming. The hotel is good with very minor things that needs attention. It’s an old
Hotel but well maintained. New pool looks fantastic and the location is great.

Self

8/10

Excellent

23 Nov 2024

Nidhi

It’s a nice property and excellent staff, but hotel is in renovation so check before booking if everything is functional specifically swimming pool and restaurants

Leisure Family

10/10

Exceptional

08 Nov 2024

Argho

The location of the property is just awesome.Great ambience and place to go with the family.Food is very good and overall cleanliness and hospitality of the staff is just so good and praiseworthy.A great place so come,relax and have a lovely vacation for all.

Leisure Family_with_children

10/10

Exceptional

08 Nov 2024

PROSENJIT

Manager Devi is excellent and helpful.
We will definitely comeback again.

8/10

Excellent

31 Oct 2024

Monika

Food and pool near the beach was fantastic 👍😊

Leisure Family

10/10

Exceptional

24 Oct 2024

Matt

Had a wonderful stay; staff always happy to see you

Leisure Friends

6/10

Pleasant

14 Oct 2024

Tracy

The property needs updating. We found the reception staff very rude compared to all the other staff. The location is beautiful but more choices of restaurants is required within the complex especially if you are all inclusive, the menu is small! I won’t be going back!!

Leisure Family

6/10

Pleasant

13 Oct 2024

Matthew

Great location on the beach and clean rooms. Staff were friendly however we were continually harassed about our expenses during our stay. When we arrived we provided a credit card hold so that we could utilize the restaurants, room service and bar facilities. However throughout the stay we we received two letters in our room asking us to increase our credit hold, despite trying to increase our hold the day prior and being told $200 hold was more than enough. On one particular evening we received two phone calls after 8pm when our kids were trying to sleep asking us to come immediately and increase the hold. I went down to reception and paid off the entire account and we didn't use the restaurant or bars for the remainder of the stay.
Not really sure why it operated like this but it put a dampener on our holiday.

Leisure Family_with_children

10/10

Exceptional

07 Oct 2024

Steven

I liked the relaxed atmosphere of the resort

10/10

Exceptional

21 Sep 2024

Siew Cheng

Need more options on choices of dining

Leisure Family

10/10

Exceptional

08 Sep 2024

FERNANDO

Novotel Bali Benoa is an absolutely gem, we liked their facilities, breakfast selection, cleanness of the site and staff positive attitude from the guide who assist to cross the street to the front office desk.
The hotel is located in a seclude area of Nusa Dua perfect for families with children who seek quietness but also next to the action of water sports. Due to the distance to the main facilities in the area private transport is normally needed, the good shops and restaurants are located few kms away.
We had a great time at Novotel Benoa however I'd like to share an unusual case which called my attention. My kid wanted a cup of ice cream, we approached the shop only to realize that one scoop of it costed AUD $18, I thought at first that I was wrong with the conversion rate only to confirm that indeed that was the price, in my opinion that need to be reviewed. We also decided to visit the near by massage place due to the high costs of the therapy in the local facilities

Leisure Family_with_children

8/10

Excellent

17 Aug 2024

Warrick

Not sure if I would recommend for young families

Novotel in Benoa was nice enough, but we enjoyed our stay at a smaller hotel in Kuta better. We found Novotel too expensive (which is a product of it being in Nusa Dua). We stayed there with our young children, but we found most of the other clientele were older folks, so we were worried about our children being too loud all the time. We also got a random knock on our door at 930pm one night from house keeping asking us if we wanted our bed made up (which was frustrating, because it woke our kids). I assume they accidentally came to the wrong room. Finally, while the room we stayed in was advertised as 2 single beds, the photos are a little misleading and they looked like 2 double beds (it was 2 single beds). Otherwise, the staff were very friendly and the hotel was clean!

Friends_and_family Family

8/10

Excellent

02 Aug 2024

Robert

Nice hotel great staff,clean,great pools. Lacked a bit of life in the evenings.

Leisure Partner

6/10

Pleasant

30 Jun 2024

Christine

The property is in need of a serious upgrade, bathroom and toilet were clean but badly stained/scratched. Blinds were frayed and dirty.
The blind on the door fell off its roller and had to be fixed. On three separate occasions the lighting in tha hall and on the stairs outside my room which was a serious issue in terms of negotiating the stair case.
I was disappointed as I expected more from the photos which I saw on the website. The staff however were all lovely.

Leisure Self

8/10

Excellent

22 Jun 2024

Raman

Stunning ocean view, overpriced food, poor entertainment.

Leisure Family

10/10

Exceptional

20 Jun 2024

Muhammad

Excellent location near all water sports activities.

Leisure Family

8/10

Excellent

11 May 2024

PRASHANT

Nice property located at walking distance from shops and market

Leisure Family_with_children

4/10

Poor

26 Apr 2024

Verified traveler

Extreme small room for families

The room was for 2 persons and we booked for 4. My daughter slept in a coach that was very uncomfortable. We are supposed to sleep with my son ( 11 years old ) in our bed. We requested an extra bed and they want to charge us for that. UNBELIEVABLE!!! We went to the front desk to complain. They also leave 2 cups 2 glasses. Everything as we were only 2 persons. We travel a lot all over the world. Never happens this to us. We will never choose Novotel again.

Friends_and_family Family

10/10

Exceptional

03 Apr 2024

Sawan

My stay was excellent and enjoyable and will return to the hotel in the future

Self

10/10

Exceptional

17 Feb 2024

Joel

The staff at Novotel Bali benoa are incredible everyone goes above and beyond to make sure you’re comfortable and have everything you need. The hotel itself is gorgeous fantastic pools a private beach that offerers water sports anything you could ask for in a beach holiday is catered for.

Leisure Partner

10/10

Exceptional

14 Feb 2024

Juliet

Great kids club. Staff are incredibly helpful and warm & welcoming. Rooms very comfortable.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2024

Caroline

Beautiful pool area lovely staff

10/10

Exceptional

22 Jan 2024

Samuel

Nice feel

Leisure Partner

10/10

Exceptional

23 Oct 2023

Skye

Facilities, pools, dining options, room and staff were all brilliant. Would definitely stay again.

Leisure Family

8/10

Excellent

15 Oct 2023

John

A very nice property as you would expect from Novotel. The room was clean & tidy & the grounds were immaculate. One thing we did find was that the room had a musty smell to it that only ever appeared after we had been out for the day. We also found that some of the facilities were a little tired. The pool table had broken cues, so made playing there a little harder, but manageable. The pools were amazing & we spent most of the day in the one at the beach.

Leisure Family

10/10

Exceptional

14 Oct 2023

Nicola Dawne

The staff were incredibly attentive, always smiling and willing to help. They genuinely wanted us to have a great day/breakfast/holiday etc. The breakfast is fantastic, pools are lovely, just the right amount of restaurants, shops and massage salons in walking distance. Unfortunately kids can tend to take over the pools.

Leisure Partner

6/10

Pleasant

20 Aug 2023

Joanne

I have stayed in multiple resorts in bali and unfortunately this did not meet my expectations. Staff wasn't as friendly, i haven't finished my breakfast and my table was given away. All my room pillow cases either have a black stain mark or it's not changed ( it has a foul smell ). On top of that, on my first day of check in my room tap / shower water was off. Once they turned it back on the water was completely brown for hours.

Leisure Self

10/10

Exceptional

25 Jul 2023

Sawsan

Staff are amazing
Amenities are next level
Didn’t want to go home

Leisure

10/10

Exceptional

19 Jul 2023

Gerald

The staff made our stay very relaxing and comfortable. Devi and Maya especially well done

Leisure Partner

8/10

Excellent

17 Jul 2023

Tom

The hotel was clean, well decorated with friendly and welcoming staff.
Location was good but hotel needs to promote dining options more, and perhaps introduce 'happy hours' to encourage guests to dine in tbe hotel.
Overall a good option for a stay in Bali.

Leisure Partner

6/10

Pleasant

15 Jul 2023

michelle Louise

Average stay- this was advertised as nusa dua it’s not-. Nowhere t eat just one restaurant and very a average food. Very dirty beach no one cleaned the sand for mastic everywhere. Staff chase u Around if you forget to sign a bill. Nothing to do for kids - terrible kids club no actives. No entertainment or music . Boring!

Leisure Family_with_children

10/10

Exceptional

11 Apr 2023

Teariki

Fantastic hotel. Breakfast buffet is great. Kids loved the pool.
We come back again

Leisure Family_with_children

8/10

Excellent

05 Apr 2023

Sean

Good value for money.

Leisure Family_with_children

10/10

Exceptional

14 Mar 2023

Mary Prosper Richard Martin Hirudayaraj

Stayed with family for 4 nights. Very quiet place. Recommended for families.

Leisure Family

10/10

Exceptional

07 Feb 2023

Sebastian

the staff was very friendlly. didnt like the food at the restaurant

Leisure Family_with_children

8/10

Excellent

07 Apr 2020

Verified traveler

I like that it is near the beach. The rooms were spacious. I love the bathtub. What i didnt like is there were insects in the room as its near the beach. Travellers who love nature won't mind the insects i guess. Haha.

Leisure Friends

10/10

Exceptional

26 Feb 2020

Michael

Amazing Memories

We travelled as a party of 5, 3 adults & 2 children (7 & 5). We stayed from the 27th December to the 10th January. What an amazing hotel & holiday. The rooms are just like the pictures and the place is even more amazing in real life. We always had plenty to do as the hotel has lots to offer. The swimming pools were great and not to crowded which was lovely. No worry about sun beds as there is plentiful. We booked to attend the \"New Years Eve Party (Hogmanay for us Scots). This was am amazing package and the entertainment from start to finish was worth every penny. We definitely started the new year off with a bang. All the staff were kind, friendly and very helpful, which makes this hotel definitely 5 star to us. We will definitely be back again, once we have saved up for the flights :) :)

Friends_and_family Family

10/10

Exceptional

21 Jan 2020

Verified traveler

very good, friendly staff and really enjoyable location

Friends_and_family Family

10/10

Exceptional

17 Jan 2020

Neil

Great hotel, but check-in is truly abysmal

We really love this place, and would always choose to stay here for a few nights whenever we come to Bali. The staff are friendly, the atmosphere is chill, it's close to lots of beach activities and has a wonderful pool for kids of all ages. A really nice place to stay.

But, all that comes at a cost. Checking in at this hotel is always, always terrible. Worse than terrible.

They have, at various different times: completely lost our reservation, totally forgotten to pick us up from the airport, and refused the included breakfast for one kid in our party but not the others. There is always confusion between the hotel and the online booking sites as to whether you actually have a reservation, and if you don't bring your own paperwork to check in, you are in real trouble. We tried actually phoning the hotel from Australia before arriving this last time and it didn't help one bit.

Also, it seems they have very weird rules at different times for when someone is a child or an adult. To book a room, it's 18. For included breakfast, it's 17. For dinner, I think it's 15. Unless it's a buffet, then I think it's 13. There is no consistency or reason involved here; it's entirely arbitrary. Just choosing \"breakfasts included\" for your online booking will not work.

We usually expect to spend an hour just checking in. It's seriously awful. But after all that, it really is a lovely place to stay. Just budget a couple of days to recover.

Friends_and_family Family

8/10

Excellent

04 Jan 2020

Verified traveler

The staff and the service in the hotel was amazing.
Everyone very kind and helpful, prompt to any needs.
All the amenities well looked after. Clean room, pool. Very good food, specially breakfast. Good options to eat in as well. Just a little expensive which makes you consider having dinner outside the hotel. Not ideal when you have kids.
The hotel lacks room with comfortable beds for children and infants. A family of 4 if not allocated on the bigger rooms will have to share the bed with a child.
Kids pool is very shallow .40mts and bigger pools over 1.20mts, so bigger children must have inflatable toys and be supervised.
I’d definitely return though considering location and facilities. Walk distance from many restaurants, supermarket and easy location for cheap transport.

8/10

Excellent

31 Dec 2019

Verified traveler

Staff very very friendly. Great for kids. Garden Wing linen was old and needed renewing as looked dingy.Tropical Terrace was lovely.

Leisure Family

2/10

Poor

28 Dec 2019

Vinay

No beach access as claimed in the pictures

The check in was hard, it took for ever for someone to check in. We waited for almost 30 minutes to check in!!

The biggest shock that came was on reaching the rooms!! This hotel was booked for it is beach view and direct access. But when we reached the room we were in for a ruse shock. The entire rooms are on the other side of the side with absolutely no beach access or view.

We had 3 rooms, in two rooms the air conditioning was even functional. It took 20 calls and 4 hours for these guys to change rooms.

The toilet in the rooms were filthy, The linen were old and soiled. No towels.

When we asked for the duty manager, the guy never bothered to come online but sent a some crony. Only when we threatened to leave and demanded a full refund did they acted but it took them over 4 hours!!

Hotels.com is useless when it comes to handling these situations. Makepmytrip or other portal act quickly as they have a working and efficient call center / hepline

Friends_and_family Family

6/10

Pleasant

22 Nov 2019

Chris

There are so many things I love about this hotel. The staff are absolutely amazing, the location right on the beach, the lovely open air Coco's bar restaurant.....but I have to say this trip was not a good experience and at this stage I don't think we will return (have stayed 5 times previously). We travelled in a group of 4 and all of us were very sick with Bali belly (I also got a parasite infection) it seemed that every second person at the hotel was sick with diarrhea /and or vomiting? Staff couldn't have been nicer, noticed the water bottles were all changed from glass to screw top plastic, maybe a problem with the drinking water? The lap pool very hot to swim, had issues with noisy air con in two rooms. I think management need to spend some money on this hotel. Everything is hugely expensive to eat and drink (Aus prices plus). Very sad to write this honest review as I love the staff here but in need of some drastic changes.

Leisure Family

8/10

Excellent

15 Nov 2019

Verified traveler

Is it quite old and would benefit from some work. Also more air conditioned areas! Was otherwise a lovely stay with excellent customer service.

Leisure Family_with_children

4/10

Poor

10 Nov 2019

Abhijith

Disappointment

Room is ancient. Could either charge phone or use the bedside lamp. Exposed wiring around the plug points. Food was bland and had to send back inedible dishes a couple of times. Staff were great though and did the best they can. This hotel is branded Novotel and supposedly over 4 stars but falls well short.

Partner

10/10

Exceptional

04 Nov 2019

Verified traveler

Staff is very good. Great and fast service. Attends to any requests very quickly

Leisure Partner

10/10

Exceptional

08 Oct 2019

JamesF.

We stayed here (family of four - kids 12 and 9) in October school holidays in one of the villas. The Villa had ample space to spread out, kids loved the cabana, private pool and fish pond. The villa was spotless, very well maintained and very clean (good job Swari!). We had fresh fruit, fruit juice and local delicatessen brought to us daily. Sheets were turned down nightly and fresh flowers spread on the beds.
The beachside pool is great ('penida'), with daily activities taking place such as aqua-aerobics, scuba lessons etc. The private beach is kept immaculate. There are kayaks and SUPs for guest use, as well as snorkelling kits. There are two other pools in the complex, one is the quiet pool for relaxing away from kids, and the other is the Croco-Kiss pool that has a swim up bar (my kids loved getting the Oreo Milkshake from here). There is a tennis court which is also used for archery and futsal comps.
I used the hotel gym, which is sufficient, and there is a well stocked spa.
The breakfast is fantastic, something for everyone, and the view out to the ocean over morning coffee is just splendid.
The hotel restaurant is good, we had a few meals there, it's equal to Australian prices, but it is easy to slip over the road to Lunar or similar where great meal and drinks for four is around $40 AUD. No hesitation in recommending and we look forward to returning.

Leisure Family

10/10

Exceptional

02 Oct 2019

Verified traveler

Absolutely loved staying here, we had a beach cabana and it was stunning. The view was great of the sea. Breakfast was great also and a very nice touch was the activities that were available for everyone to join on. Beach bar had some nice food and drinks. good location for walking to restaurants also.

Leisure Partner

10/10

Exceptional

27 Sep 2019

Verified traveler

It was a fabulous stay, great quiet location family friendly, the staff couldn’t of done more to make us feel so welcome.
Plenty of daily activities for all to do.
Food was great, and the rooms were clean and well maintained.

We are definitely coming back to this hotel for our next trip.

Thank you Novetel Benoa :)

Friends_and_family Family

8/10

Excellent

16 Sep 2019

Verified traveler

Amenities were good and liked the theme nights arranged by the hotel.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2019

Chantal

Everthing was lovely easy to get around and lots to do

Leisure Family

10/10

Exceptional

08 Sep 2019

Verified traveler

The service and staff were exceptional. They are very attentive, and always say hi to you. I took advantage of their gym, which is good for a hotel gym. The breakfast buffet is excellent and I would highly recommend it. The swimming pool is excellent with great views of the sea. There are plenty of restaurants a short walk away on Pratama Jalan Road. I would definitely stay here again.

My only recommendation is to improve on the decor in the rooms, they seem a bit outdated.

Friends_and_family Family

8/10

Excellent

28 Aug 2019

Mohd Noh

Water supply

Room water supply mixed with sea water. Beach need to make up beautiful.

Family

8/10

Excellent

18 Jul 2019

Laura

Staff are very friendly!
Lobby, pool and restaurant areas are really clean and nice.

Leisure Family

6/10

Pleasant

11 Jul 2019

Verified traveler

The friendliness of the staff was excellent, and our kids very much enjoyed the kid's club and the lovely ladies working there. I was extremely disappointed in the booking system which allocated a room that was clearly ONLY designed for three people, to us, as a family of four. I clearly entered the children's ages, asking for filtered options for four people, and we arrived to find two single beds, and one day bed. No solution was offered. The food offered was broad in range and variety, but, much of it was of only average quality. Our children wanted nachos one day, and the corn chips were completely smashed. The Indonesian food in the restaurant was excellent, and the freshly cooked eggs were great.

Leisure Family_with_children

10/10

Exceptional

04 Jul 2019

Otene

Service
Cleanliness
Layout

Restaurant food was less than average though

But Algoods

Friends_and_family Family

10/10

Exceptional

14 Jun 2019

Verified traveler

Staff all very friendly and helpful.
Food was delicious
Rooms were comfortable and had everything you would need and the pools were lovely.

Loved to just cool and lounge on the beachfront in the sea breeze was relaxing

Leisure Family_with_children

8/10

Excellent

08 Jun 2019

Anthony

We had to move rooms due to mould on the family room. Got an upgrade to a villa which wad nice. The manager was very good to deal with.

Family

6/10

Pleasant

31 May 2019

Rim

Open view , beach is at front . Old though . Rooms are old need update . Food is expensive compared the other one we stayed .

Leisure Family_with_children

8/10

Excellent

31 May 2019

Verified traveler

Value for Money

Good value for money to stay in Beach Cabana. The beach facilities set up and ambience is the best in the same location.

Good pool. Nice decor and sun lunges are all good.

Very good service and friendly staff.

Good location to watch stars at night.

However, breakfast could be improved particularly the hot food as they are not hot.

Partner

6/10

Pleasant

25 Apr 2019

Verified traveler

Average. When we got to our room, the aircon wasn’t working and I had to call twice to get it fixed and it did. It was just annoying cos it was late and we wanted to rest. Breakfast was ok. Good spread Hotel overall is quite old.

Leisure Partner