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Hotel Pension Museum

Vienna · Austria

Museumsstrae 3View location

8.6/10Excellent290 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.2/108.2
Condition8.2/108.2
Location10.0/1010.0
Neighborhood9.6/109.6
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Pension Museum

Located in Vienna's vibrant Neubau district, Hotel Pension Museum offers comfortable guestrooms equipped with flat-screen TVs, complimentary Wi-Fi, and private bathrooms with showers. Enjoy a daily buffet breakfast and convenient amenities such as dry cleaning/laundry services and luggage storage.

The hotel is a short walk from the Vienna Christmas Market, Mariahilfer Street, and within easy reach of the Hofburg Imperial Palace and Vienna State Opera. A roundtrip airport shuttle is available for a surcharge.

Read more about this hotelShow less

Located in Vienna (Neubau), Hotel Pension Museum is within a 10-minute walk of Vienna Christmas Market and Hofburg Imperial Palace. This hotel is 0.4 mi (0.7 km) from Rathausplatz and 0.7 mi (1.1 km) from Spanish Riding School. Stay in one of 20 guestrooms featuring flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and luggage storage.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 16

Hotel policies

Professional property host/manager Guests must provide health documentation Guests must provide a negative COVID-19 test result Guests must provide proof of COVID-19 vaccination Property does not offer onsite COVID-19 testing Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed (no fees)

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • An effective city/local tax rate of 5.00 percent will be charged

    We have included all charges provided to us by the property.

  • You need to know
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
    • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • Special Instructions
    The front desk is open daily from 7:30 AM - 10 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. Information provided by the property may be translated using automated translation tools. Guests are required to contact this property by phone 72 hours prior to arrival to arrange check-in.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    16
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children
    • Airport shuttle fee: EUR 45 per vehicle (one-way, maximum occupancy 4)
    • Nearby parking fee: EUR 36 per day(984 ft away; open 24 hours)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Russian

    Korean

    English

    Farsi

    Turkish

Nearby attractions

MuseumsQuartier 0.1 km / 0.1 mi
Museum of Natural History 0.2 km / 0.2 mi
Volkstheater 0.3 km / 0.2 mi
Maria Theresa Square 0.3 km / 0.2 mi
Leopold Museum 0.4 km / 0.3 mi
People's Garden 0.5 km / 0.3 mi
Austrian Parliament Building 0.5 km / 0.3 mi
Museum of Art History 0.6 km / 0.4 mi
Mariahilfer Street 0.6 km / 0.4 mi
Rathauspark 0.6 km / 0.4 mi
Hofburg Imperial Palace 0.7 km / 0.4 mi
Rathausplatz 0.7 km / 0.4 mi
Rathaus 0.7 km / 0.4 mi
Burgtheater 0.8 km / 0.5 mi
Vienna Christmas Market 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 20
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • Wheelchair-accessible
  • Check-in hour
  • Check-out hour
  • Wired Internet
Show 13 more facilities & services
  • Wi-fi
  • Airport Shuttle
  • Room service
  • Laundry service
  • Launderette
  • Lift access
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Breakfast
  • Breakfast buffet
  • Non-smoking establishment
  • Minimum check-in age: 16
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Hotel Pension Museum

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Hotel Pension Museum

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Pension Museum

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hotel Pension Museum

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Hotel Pension Museum

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Hotel Pension Museum

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE TWO BEDSDOUBLE SINGLE USE • TWO BEDSDUS.2B

    Photos are not available for this room type.

    Hotel Pension Museum

    DOUBLE SINGLE USE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMYTWIN • ECONOMYTWN.EY

    Photos are not available for this room type.

    Hotel Pension Museum

    TWIN ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Hotel Pension Museum

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    Hotel Pension Museum

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE COMFORTTRIPLE • COMFORTTPL.OM

    Photos are not available for this room type.

    Hotel Pension Museum

    TRIPLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORTDBL.OM

    Photos are not available for this room type.

    Hotel Pension Museum

    DOUBLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE CLASSICSINGLE • CLASSICSGL.AS

    Photos are not available for this room type.

    Hotel Pension Museum

    SINGLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Hotel Pension Museum

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXE KING BEDTRIPLE • DELUXE KING BEDTPL.DX-KG

    Photos are not available for this room type.

    Hotel Pension Museum

    TRIPLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE WITH DOUBLE BEDDOUBLE SINGLE USE • WITH DOUBLE BEDDUS.DB

    Photos are not available for this room type.

    Hotel Pension Museum

    DOUBLE SINGLE USE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Hotel Pension Museum

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Pension Museum

8.6
Excellent
290 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
8.2 /10
Location
10.0 /10
Neighborhood
9.6 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
17 May 2026
DONALD
Good accommodation close to the city centre and all the main sights, plus an underground station less than a minute away. Staff very helpful.
Self
6/10
Pleasant
21 Mar 2026
Karen
Staff were very helpful.
10/10
Exceptional
07 Jan 2026
Andrew Robert
The hotel and bedroom clean. All the staff helpfull and polite. Good breakfast every morning . Hotel next to underground station. Nice touch for new years eve left a bottle of champagne in the bedroom. Would stay again.
Leisure Self
10/10
Exceptional
26 Dec 2025
Ann
It was very friendly and all the staff acknowledged you.
Friends_and_family Family
8/10
Excellent
18 Dec 2025
Roman
Lovely hotel , English speaking staff
Great location .
Walking distance to museums , Xmas markets .
Close to the tram and metro
We had a great stay !
Leisure
10/10
Exceptional
17 Dec 2025
Ava
courteous staff, great location and wonderful breakfast !!
Leisure Friends
8/10
Excellent
12 Dec 2025
Deborah A
Room was clean. Staff was friendly. Hotel in a good location, close to train station and Marienplatz.
Leisure Friends
10/10
Exceptional
30 Nov 2025
Eva
Lovely little hotel. Clean large rooms and bathrooms. We were pleasantly surprised to have a mini fridge in our room! Find it rare to get one in Europe. The two ladies at the lobby were lovely. A breakfast is available every morning. Simple but good.
The best was you could walk or take public transit to a majority of Christmas markets within 15! The bus and subway were right next to hotel and main tram station was a five minute walk.
Only thing is the hotel sign is rather small and can easily be missed! Not your traditional hotel entrance...you need to go up a fight of stairs to take the elevator (or you can continue up the stair if you so choose....we did not!) up to the lobby where you'll ring the bell. Not really handicapped accessible (unless we missed a back entrance)
Overall we enjoyed our stay and would definitely stay here again

Leisure Family
6/10
Pleasant
14 Nov 2025
Kylee
Doors were difficult to lock and unlock (real key not typical hotel key cards), one man who works there was extremely rude, but other staff members were pleasant. Room was not really cleaned each day, just bed made. Free breakfast was fine. Not an ideal hotel for suitcase luggage. You need to haul it up a flight of stairs before reaching a very small elevator and the door ways are extremely narrow as well. Location was ideal for many attractions.
Leisure Self
10/10
Exceptional
05 Nov 2025
Amy
I had a great stay at this hotel! The location could not have been better, it was walking distance to everything I wanted, and felt quite safe and clean during my stay! The staff were very friendly and accommodating, and the rooms were spacious and clean. I would stay here again!
Leisure Self
10/10
Exceptional
29 Oct 2025
Anna
Very quaint little hotel right across from the Volksteater, and steps away from the two major museums (Natural History and Art). Hard to find at first - go to the floor marked 1, not what we Americans think of as the first floor) but very nice once you figure it out.
Friends_and_family Family
6/10
Pleasant
06 Oct 2025
Tanya
Free breakfast which was on my booking itinerary did not materialise. Receptionist very rude and argumentative saying that we did not have breakfast included even after showing her my reservation. Adamant that she only dealt with Expedia not heard of hotels.com. She was not professional in handling the matter. Not a good start to our holiday in Vienna
Partner
8/10
Excellent
22 Sep 2025
Robert
Great location! Big room, comfortable beds quiet room. Small bathroom. Ok breakfast but no hot food. Slow elevator. No check in after 10 pm.
Self
10/10
Exceptional
19 Aug 2025
Christine
We enjoyed our stay at the Hotel Pension Museum on Museumstrasse, near the Volkstheater. In a nod to its famous neighborhood, the rooms and hallways are adorned with interesting artwork, giving it a funky yet cozy vibe. The wonderful staff are helpful and eager to make your stay a pleasant one. The breakfast buffet offers an array of delicious foods ranging from sweet to savory, healthy to indulgent. We looked forward to having our coffee in the bright and elegant breakfast room every morning. If we are ever fortunate enough to visit Vienna again, we will choose to stay here.
Leisure Partner
10/10
Exceptional
08 Aug 2025
Ivy
Wonderful Hotel, beautiful architecture and great location!
Leisure Family
10/10
Exceptional
05 Aug 2025
Lily
The staff was so so kind and I had a lovely, short visit. Would love to come back!
Leisure Self
10/10
Exceptional
18 Jul 2025
Richard j

Excellence in Vienna

Owner was gracious, very helpful on how to navigate Vienna, offered to hold luggage so we could explore. Breakfast was fabulous too.
Friends_and_family Family
6/10
Pleasant
02 Jul 2025
Klaus
Great location but unfortunately the rooms don't have air conditioning. In the recent heatwave that was unbearable. Also, the elevator doesn't work. Can't recommend.
10/10
Exceptional
02 Jul 2025
Jose Ruiz
.
Leisure Self
8/10
Excellent
25 Jun 2025
christina
A good experience. Check in was hard to navigate as the check in is on the 1st floor which is really the third floor. When you enter the building there’s only a stairwell. Another guest pointed out the elevator in the corner and then it was easy to find.

The complementary breakfast was wonderful. Bathroom new and spacious. I had a single room so it looked over the back courtyard but was reasonably priced.

My refrigerator was broken, but eventually they were able to replace it. Nice to have chilled water, fruit and snacks for the room.

The location was excellent. Walked all over and it’s close to the subway and many of the museums and palaces. A very walkable city.

Just behind the hotel was a local neighborhood with a grocery store and many restaurants.

The manager arranged a taxi for me on my last day, he was very helpful.

I would stay there again.
Leisure Self
6/10
Pleasant
15 May 2025
Verified traveler
There are stairs to climb to get to the lift so if you struggle with a few stairs its not for you. Reception door is locked 24/7 and you always need to buzz it if you are on a different floor even to get to breakfast. Staff helpfulness and friendliness variable. Location fantastic , room great though the lighting was subdued for my taste.
Self
10/10
Exceptional
11 May 2025
Margaret
The location of this property can't be beat!! It's easy walking distance to the museums, Hofburg, dining, subway and the Innerstadt. The staff was friendly and helpful. The European breakfast was good and I found the older building quite charming. The bed was firm but very comfortable (and I normally prefer a soft bed - everyone's preferences are different). I found the small refrigerator to be very helpful. The was a GREAT choice for my Vienna trip!
Leisure Self
10/10
Exceptional
29 Mar 2025
Charlotte
I had a lovely, fuss-free experience at the Hotel Pension Museum. Staff were very friendly and helpful. I booked a single room but was given a (massive) double room with a balcony! Comfy beds, no air-con which I imagine could be a problem in the summer, but I just opened the door to the balcony and it was quiet enough that this didn't pose an issue. Very very convenient area if you are planning to visit lots of museums / the city centre. The free breakfast and coffee machine is also a nice perk. I would definitely return. Thanks!
Leisure Self
10/10
Exceptional
09 Mar 2025
Vera
You name it and I will tell you I like it. Location? - nothing better to dream about: quiet, surrounded by beautiful trees, fresh air, easy to reach everything you need… Rooms? - clean and cozy with comfortable beds and sofas, with snowwhite “my grandma’s” style curtains on each window, with set of shiny tableware and cookware, stove and fridge if excellent breakfast, lunch and dinner offered by Agnes are not enough for you… I felt here as I was at home, even better, because I was generously taken care of… I love you, Agnes on Honvéd street!
Leisure Self
10/10
Exceptional
27 Feb 2025
??????
All be very good
10/10
Exceptional
25 Dec 2024
Ruhani
Well located, comfortable beds, and friendly staff.
Leisure Self
10/10
Exceptional
19 Dec 2024
Neil
We were in Vienna to visit Christmas markets and museums. The hotel is very centrally located and just a few minutes walk from the nearest ones.

The hotel is on a single floor in an old building. The rooms are spacious and comfortable. Ours was warm and the shower was good. It is on a side street and we were not disturbed by street noise other than the occasional emergency vehicle.

The buffet breakfast was very good with a wide range of meats, cheeses, fruit etc and the coffee was brewed in one of those beans-to-cup machines.

Leisure Partner
10/10
Exceptional
03 Dec 2024
Katherine
Close to everything, clean and friendly!
10/10
Exceptional
21 Nov 2024
Krista

Lovely hotel, great breakfast

This hotel was so nice. The checkin is on the second floor of a shared building, but it was easy to find. The room was great, coffee / espresso machine in the hallway was delightful, and the breakfast was simple and delicious!
Self
8/10
Excellent
18 Nov 2024
Heather
A very unique hotel!! It is situated on the 1st and 3rd floors of a building that looks gorgeous from the outside. It could use some tlc however the bed was very comfy, room was quite spacious for European standards, there was plenty of hot water in the updated bathroom and the breakfast was terrific... especially if you love cheese!!! The staff were very pleasant and we would definitely stay again. The location is great!
Leisure Partner
8/10
Excellent
27 Oct 2024
Mr Robert

nice htel..good situation

good hotel in a great location. Spacious room and well equipped. Decent breakfast and pleasant staff.2 netro stops from centre of Vienna and close to great museums. would return happily
Self
10/10
Exceptional
10 Oct 2024
Marianne
It's a convenient spot. Around 20 minutes walk to the edge of city centre. Staff were helpful and friendly. Very clean.
Leisure Self
10/10
Exceptional
11 Aug 2024
Luis
If are traveling in the summer we don’t recommend this pension, there is no air conditioning, they only provide a fan, but not enough for a big room and the humidity.
Otherwise they have good breakfast and excellent personal attention.
Leisure Family
10/10
Exceptional
15 Jul 2024
Matthew
I stayed here for a conference and I am glad I did! The owner was super friendly and helpful. The breakfast is outstanding and the rooms are large and nicely furnished. Finally, the location cannot be beaten -- it is quiet and relaxed while being only a few minutes walk from the Museum Quarter and the City Center.
Business_and_leisure Self
10/10
Exceptional
13 May 2024
Michelle

Ohh Vienna...

Fabulous hidden gem near Neubau. Ideally located for Museums. We were in another building around the corner from main hitel with reception and breakfast room. The breakfast is really good great choices . The room 01 was huge although the ensuite tad small but appreciate it voujd not be extended furtger into the room due to double doors . It had a goid showercwith hot water.
Friends_and_family Friends
10/10
Exceptional
06 Oct 2023
Marjorie
Spacious comfortable room.
Leisure Self
10/10
Exceptional
28 Aug 2022
Eileen
Great location, friendly staff, and an excellent included breakfast. Definitely recommended!
Leisure Friends
10/10
Exceptional
06 Oct 2021
Maja
Wonderful rooms, great location, very kind service.
Business
8/10
Excellent
07 Mar 2020
Verified traveler
Overall a great place to stay. It’s very central so no need to buy a travel pass. Definitely a pension rather than a hotel, arranged over the first and third floors of the building. The room we had was huge and I liked the styling. Beds were firm and I had a great night’s sleep. The only facility was the breakfast room. The staff were very friendly and extremely helpful. There several good restaurants within walking distance. Book ahead on Saturday night as it’s really busy. I would stay here again.
Leisure
8/10
Excellent
14 Feb 2020
Verified traveler
The location was amazing for exploring Vienna. Right next to the metro station and museum quarter. There is a spar sho also got buying any food or drink you may need a few doors down.

The room had a great view with a balcony and the room was massive.

The hotel reception closes at 10pm so you have your own key to the building entrance and entrance to room and floor of the building.

The rooms don't have a safe and other niceties but it's not a 5 star hotel anyway.

The breakfast was continental and buffet style with a good selection and the staff are all helpful and friendly.

Overall : A no frills boutique hotel in a great location with spacious rooms
Leisure Friends
10/10
Exceptional
13 Feb 2020
Verified traveler
Nice room. Breakfast was good. Great location near the museum district and close to subway.
Self
6/10
Pleasant
23 Dec 2019
Verified traveler
This was a lovely Vienna hotel. However, Expedia should have warned us that there were many stairs to climb prior to reaching the lift that took us to the lobby. It was very difficult to lug a suitcase and a carry on, up the stairs and back down when we were leaving. Also, I had called the hotel to ask them to have a taxi for us at the airport when we arrived and was told the cost 35 euro and someone would be there with a sign with my name on it it. No taxi -- took a airport taxi which costs us 47 euro. When we were leaving, the hotel did book us a taxi and we were told 30 euro. The cost was 35 euro. It would have been nice to have the correct info up front. Also shower did not drain properly and when I told someone about it, they said just don't run the water at full strength. On a positive note room an people were nice. Nice breakfast in morning. Probably would not stay there again mainly because of the stairs.
Leisure Friends
6/10
Pleasant
23 Dec 2019
Norman

family travelers

It is not recommended if you have stroller with you or heavy luggage because there is no ramp to go to elevator.
Friends_and_family Family
10/10
Exceptional
17 Dec 2019
Verified traveler
Really good location, nice breakfast, spacious room and god staff.
Leisure
8/10
Excellent
21 Nov 2019
Jennifer

Convenient location, unique decor, little too loud

PROS: In the heart of downtown Vienna and steps away from public transit, you really can't get better value for your dollar. The building is older, decor eclectic, a place full of charm. I had a great view of the city through floor-to-ceiling glass doors that opened onto my personal balcony. There were lovely wooden floors, plenty of hot water, and great water pressure. And the front desk employee (owner?) was polite, helpful, and anticipated my needs.

CONS: You can hear everything going on in the building. Any conversation in the hall, the doors opening and closing. I'm pretty certain I heard conversations from the room below mine. I also am not a huge fan of the sink design (at least in my room) - it's quite shallow and was impossible not to splash everywhere. The drain in the shower didn't drain quickly, so within 2-3 minutes I was standing in water. There were some mold issues in the caulking as a result.
Business Self
6/10
Pleasant
21 Nov 2019
Lunamed

Invoice confusion of hotels.com

The hotel part is good but hotels.com system is not. its been couple of days and because of a website function i may have paid twice with two different prices. Still not clear, checking with my bank
Business
8/10
Excellent
14 Oct 2019
Frankie
Great location and easy access to the U2 train. The staff was amazing and very friendly. Some minor issues with the lavatory, but otherwise great experience.
Leisure Partner
10/10
Exceptional
16 Sep 2019
derek

Vienna did not disappoint.

I took quite some time to pick a hotel for Vienna trying to pick something with a good price that still provided breakfast, this had both and was located 2mins walk from a metro which is easy to use and you will be advised to use it. I was a bit worried about a complicated arrival as we were coming in very late and they were going to leave us a key but this was no problem at all, hotel is easy to find and instruction very clear. The breakfast was very good with a variety of options to set you up for the day. The rooms are very spacious. I could be picky as we all could but honestly I would stay here again as it had everything I would expect, very good value for money. The staff could turn the phones down to a bare minimum when they start there day that would be my only tip for a better stay, I can whistle the ring tone even now.
Partner
8/10
Excellent
09 Sep 2019
Verified traveler
I have never stayed at a pension before so I didn’t know what to expect. This is more of a bed and breakfast type of establishment with extremely friendly
Staff and beautiful dining area with complimentary delicious breakfast. Only issue was it was very warm in Vienna and the room had no air conditioning so I had to sleep with the window wide open which meant not ideal sleep.
Self
6/10
Pleasant
14 Aug 2019
Verified traveler
Location of the hotel is very good.
Drainage at the bathroom needs to be improve.
Leisure Family
10/10
Exceptional
11 Jul 2019
Brad
Very large room, and large bed! Large window. Perfect for us!
Leisure Partner
8/10
Excellent
26 May 2019
Verified traveler
Good price for a place at a prime location. Friendly staff and owner. Nice breakfast. I would have given it a ten if the room was in a better condition. It needs some renovation and new linen. Overall, it is recommended for people doing last minute booking and are careful with budget.
Family
10/10
Exceptional
13 May 2019
Verified traveler
Excellent location. Confortable room. Good service and helpful. Excellent breakfast - continental.
Leisure Family
10/10
Exceptional
31 Mar 2019
Verified traveler
The location was fabulous. Next to Museum Quartier, the tram and the metro. Walking distance to St Stephen's Cathedral and surrounding area. Able to also walk to St Charles and Karlsplatz area. Great restaurants and cafes within walking distance. Staff was very friendly and helpful
Leisure Partner
8/10
Excellent
03 Mar 2019
Stephen
Lovely hotel, friendly staff, very nice rooms and a great breakfast.
Partner
8/10
Excellent
02 Jan 2019
Verified traveler
Brilliantly placed for the museum quarter, and a fine Viennese building with high ceilings and lots of space. They dealt efficiently with my late-evening arrival, and were always friendly and helpful.
8/10
Excellent
26 Dec 2018
Verified traveler
The location is superb, you are living almost inside the Museum Quarter. There are numerous options of transportation close to the apartment, both U2/U3 and a variety of trams. The room is spacious and clean. The view is great (we had the rooftop of the Volkstheater). The street is quiet. There are a lot of posh bars and coffee shops nearby.
We were accommodated not in the main building, but in another one next street, about 3 minutes’ walk. It is inconvenient, especially when it is cold and rainy outside, and you need to walk back and forth to the breakfast, which is served in the main building, and then go back to your apartment, to use the bathroom, for example. It is also inconvenient in case you travel by yourself (you need to drag your luggage around), or with little children, or with disabled people. At least you expect to be noticed regarding this fact upon booking. The room number one, in which we were accommodated, is next to the coffee machine in the corridor. The coffee is great, but the noise it makes is terrible.
The stuff might be friendlier. I realize that they are preoccupied, and still it could be nice to get a welcoming tip (for example, that you are better to reserve a restaurant for Christmas eve, since a lot of places are closed, and others are fully booked). It is important especially for tourists that are less familiar with the Christmas routine. Also, the sarcastic tone of and badly tasted jokes (sometimes quite antisemitic) are a disappointment.
Leisure Partner
10/10
Exceptional
05 Dec 2018
Verified traveler
Very central location, great for walking to museums. Huge room, with all toiletries and other requirements, including WiFi and tea- and coffee-making equipment. Very helpful staff and good breakfasts.
Partner
10/10
Exceptional
10 Nov 2018
June
Great location for those visiting Vienna to see the art. Loved the rooms in the second building. It was a private spacious studio.
10/10
Exceptional
09 Sep 2018
Ara

Best accommodation for the price!

Excellent location and breakfast, large rooms.
6/10
Pleasant
24 Aug 2018
Verified traveler
Nice hotel centrally based staff very helpful and polite. Only issue for was we visited during a heatwave and there was no air conditioning. We had a pleasant stay and would stay there again.
8/10
Excellent
27 Jun 2018
Verified traveler

5 days in Vienna

Excellent location for exploring Vienna
Partner
10/10
Exceptional
23 Apr 2018
Eleanor

Amazing hotel, would definitely recommend

My sister and I spent two nights here and loved it - would really recommend. The hotel staff were so friendly and helpful, and we got some great tips on places to go, especially for drinks and meals out.

The room was bright and spacious and really clean, with a beautiful view. We slept well both nights and the breakfast offered loads of choice.

And on top of that the hotel is so well located! Near lots of lovely restaurants and walking distance from everything we wanted to see in Vienna.
10/10
Exceptional
21 Mar 2018
Stuart R
Very large and comfortable rooms. Excellent breakfast. Very well located.
Family
8/10
Excellent
02 Feb 2018
Fred

Cute hotel outside of Prague

Hotel was nice. About 40 minutes outside of prague. There is a good Italian restaurant near by but you do need a car.
Breakfast was good. Rooms simple but clean
Family
8/10
Excellent
13 Jan 2018
Megan

Spacious and within walking distance of everything

The hotel was within walking distance of so many museums, and the underground subway stop. The staff were super friendly and kind. The room was incredibly spacious!! Unfortunately, the bed was as hard as the floor!!! Incredibly uncomfortable!! Sleep was restless. But everything else was so nice, that it sort of made up for it. Only other complaint was how thin the walls were to the room next to me. I could hear the person next door snoring every night. Also, It was hard to find a spare plug to use, I had to end up unplugging the lamp next to the bed (the only unused outlet was in the bathroom). The bathroom had shower gel and shampoo, toiletry kit, shower cap, slippers, soaps. The Breakfast was a decent variety of meats, cheese, yogurt, fruits, breads, etc.
10/10
Exceptional
29 Dec 2017
Alan

Very friendly hotel with helpful staff

I have walked past this hotel many a time in past stays in Vienna. Very pleased I decided to book this hotel on this occassion. It's wonderfully located for the centre of Vienna and the Rathaus Christmas Market and on an amazingly quiet street. Fantastic buffet breakfast.
8/10
Excellent
09 Dec 2017
Verified traveler
Fantastic location in Museum Quarter. Quiet and enjoyable stay.
6/10
Pleasant
18 Jul 2017
Steven

An OK place to stay in the cooler months

Overall, we didn't enjoy our stay as much as we should have. The bed was rock hard and uncomfortable. At the time of our visit to Vienna it was an average daytime temperature of 35 - very hot. Our room didn't have air conditioning or a fan and was very, very uncomfortable, which detracted from our holiday. I asked for the use of an iron but wasn't supplied an ironing board - very frustrating.

Once inside the building, signage is very poor ie: wasn't very clear what floor the Hotel reception was on, as it is a shared building with other tenants. We weren't impressed with the amount of stairs to carry our heavy luggage over and the lift was very, very small.

On the positive side, the wifi was good, the buffet breakfast more than adequate and the staff were mostly helpful. The bathroom was good and had been upgraded. The location was excellent (the main reason we chose it) as it was close to all of the hop on, hop off buses, other transport, eateries etc.
Partner
2/10
Poor
05 Jun 2017
Peter

Was it Robbery or Just Confusion

Though I had reserved the room two months earlier, two days before I arrived the hotel informed me they were overbooked and they had reserved a room for me at a nearby hotel. Though my reservation was pre-paid, the Pension did not refund my money or transfer it to the second hotel. I am in the process of trying to get my money back. Hotels. com declined any interest in helping me out, nor did Hotels.com even know my reservation had been cancelled. In short, my money was stolen and neither the hotel nor Hotels.com has, thus far, taken any responsibility for helping resolve the issue.
6/10
Pleasant
30 May 2017
Jill

Good location

To get to the reception and breakfast area, you have to climb a flight of stairs and then take a lift. Not ideal if you have a lot of luggage! Reception is only open from 7.30am.

Then my room was... back down the lift, down the stairs, 3 minute walk down the road, into another entrance and up 5 floors in another (very old but reliable) lift.

The room was large, nice big windows, desk, decent bed. The tea/coffee facilities were in the lobby. Bedside tables were miniscule.
10/10
Exceptional
17 May 2017
Verified traveler

Nice hotel

Location is good and hotel is nice and clean. Breakfast was good too. An air conditioning would have been nice. At checkout though we were given a bill for the stay even though the room was already paid. The manager wasn't there yet, only the lady peparing the breakfast and she spoke little english. I showed her the booking email and that it said it was fully paid. She let us go since we will be late for our ride to the airport saying it was not really her problem but the managers. I told her that my credit card is in their file anyway.
Family
10/10
Exceptional
01 Apr 2017
colin

Great Viennese style hotel for a city break

Great short break, the hotel was very convenient and local to all the main Vienna sights, the hotel rooms are massive and still retain its original style. The stairs up to the hotel could do with some lighting as its a bit dark at night.
Partner
10/10
Exceptional
27 Dec 2016
Julie

Great location and comfortable large room

Super friendly staff. We arrived early- 9am- and they offered us coffee and breakfast. Of course our room was not ready but they took our luggage so we could go out and about. Our room was large and even had a nice view. Most rooms in Europe for this price are half this size. Breakfast was a basic continental buffet. The location was very good. It was an easy walk to the U-bahn station, tram stop, and sites like the Rathaus and the Opera. I would definitely reccomend this hotel.
Family
10/10
Exceptional
13 Dec 2016
Verified traveler

Charming little hotel in a great spot.

Perfect location.
10/10
Exceptional
08 Nov 2016
Mei Ling

Convenient and spacious hotel

Stayed here for three nights, I was very satisfied with my room and the location. First, the room was very big and spacious. The decoration was fine. The sofa could be extended to become a bed. I think it could be available for more than two people. Second, the location was really great. Very close to the metro station Volkstheater and there's a supermarket and many restaurants around. Easily walkable to tourist attractions. Third, the breakfast was fabourlous with different varieties. I really enjoyed staying there. Free Wifi seemed to be off at midnight.
Partner
8/10
Excellent
30 Sep 2016
Xin
This hotel is located at a second floor of a museum like building. The serve is great. The location is convenient. The room is spacious. It is only a few minutes walk to the famous sightseeing places. Transportation is very convenient.
8/10
Excellent
27 Jul 2016
Verified traveler

average

Good location and for short stay (2 days). not comfortable for long stay, looks historic and it is average
Family
10/10
Exceptional
01 Jun 2016
JB

Perfection

If you are looking for a quiet, civilized place in a perfect location, this is it. Room, breakfast, hospitality -- could not be bettered.
8/10
Excellent
29 Apr 2016
Joe

Extremely Solicitous

The owner of this hotel is on site and very gracious. He could not do enough to help with details of Vienna as well as his hotel. Breakfast had a large selection. The room was very large and comfortable. Bath was fully up to date and very clean. The WiFi is marginal and we had to seek out better signals to make calls.
8/10
Excellent
28 Nov 2015
Joy
Excellent stay. Really enjoyed the location and would go again.
10/10
Exceptional
16 Oct 2015
Anemone

Very classy and understated luxury

Wonderful welcoming team. Great rooms and superb breakfasts. Felt at home in the heart of Vienna instantly.
10/10
Exceptional
07 Sep 2015
Peter

Staff very helpful, hotel/room very clean

A very pleasant stay for 4 nights. Suggested transport cost savings offered. Room quite large with refurbished bathroom. Very close to Volkstheatre u-station. Close to museum quarter but quite a walk into the centre of the old town. Offer of using central tea/coffee machine (up to 10pm) was appreciated.
8/10
Excellent
04 Sep 2015
Verified traveler
Great service, friendly and very helpful staff. The room was huge (by European standards), very clean, and had a great view.

I did have a little trouble locating the hotel front, but the location was great. The condition of the hardwood floors was a little old, and some of the doors, and furniture and lighting needed some updating to be a 5 star review, but the hotel had a nice character and was overall a great value and is suggested.
Family
6/10
Pleasant
25 Jun 2015
Stephen L.

Mixed Review

The breakfast buffet was good. The location--next to the museum quarter and a subway station--was excellent. The room was spacious. However, the mattress was too hard and the lack of air conditioning, or even a ceiling fan, created discomfort in 90 degree weather.
Partner
8/10
Excellent
09 May 2026
Karina
Rigtig god beliggenhed for metro og attraktioner i byen
Partner
10/10
Exceptional
15 Feb 2026
Ekaterina
Das Hotel hat super Lokation, Frühstück ist sehr gut. Zimmer (3er) ist groß und sauber und hat super Aussicht
8/10
Excellent
14 Jan 2026
Erich
Die Unterkunft war sauber und angenehm,das Frühstück viel und reichhaltig. Das Personal sehr freundlich.
Die kosten gerechtfertigt.
Danke !
Business_and_leisure Partner
10/10
Exceptional
24 Dec 2025
Nalan
Odalar temizdi, banyosu geniş ve banyoda kullanabilecegoniz sabun, sampuan, krem.vb malzemeler kaliteliydi. Odalarda ekstra olarak bornoz vardi, terlik vardı. Kahvaltı Avrupa otellerine göre cesit fazlaydı.
8/10
Excellent
07 Dec 2025
Michelle
Großes, komfortables Badezimmer
Family
8/10
Excellent
29 Nov 2025
Eloina Benedicto
Todo correcto el personal muy amable
10/10
Exceptional
25 Nov 2025
Madeleine
Hôtel perfecto localizado ..Muy buen accorida
tanto por el equipo que gestiona el hotel ..
Habitación muy agradable y amplia muy bueno desayuno con todo ..
Gracias en este hotel me he sentido muy bien ..
8/10
Excellent
09 Oct 2025
Hilkka
Monipuolinen aamupala. Sijainti erinomainen.
Friends_and_family Friends
10/10
Exceptional
15 Sep 2025
Veronique

Très bien

Idealement placé (a proximité du museum quartier), j'y ai passé un excellent sejour. La chambre etait tres spacieuse et lumineuse, le lit confortable. Tres bonne insonorisation avec la rue, un peu moins avec les chambre (j'entendais les co.versations de mes voisins).
Self
6/10
Pleasant
14 Sep 2025
Anke
Das Hotel liegt sehr Central.
Das Zimmer zum Hof raus war ruhig. Leider kann man die Fenster nicht ankippen.
Negativ ist das es jeden Morgen das gleiche zum Frühstück gibt, Abwechslung wäre Gastfreundlich. Der Betreiber des Hotels ist nur zu auserwählten Gästen freundlich.
Leisure Self
10/10
Exceptional
25 Jul 2025
Linn Helen
Hadde et fint opphold, men veldig vanskeligt finne frem til resepsjonen. Burde vært mer merket.
Partner
8/10
Excellent
23 Jul 2025
Fabrizio

Piacevole scoperta

Hotel in zona tranquilla e strategia per gli spostamenti: in poco tempo a piedi si arriva in centro e comodissimo alla fermata della Metro. Ottima colazione e personale gentile.
Partner
10/10
Exceptional
14 Jul 2025
Daniel
Eine sehr Gemütliche Pension. Stets freundliches Personal und super Lage . Frühstücksbuffet Top.
Leisure Partner
10/10
Exceptional
01 Jul 2025
Merja
Majoituspaikka oli erinomainen sijainniltaan Museokorttelin vieressä, metroasemakin aivan vieressä. Aamiainen oli miellyttävä kokemus. Oikein hieno ja rauhallinen tunnelma.
Partner
2/10
Poor
21 Jun 2025
Mehmet
Otel olarak lanse edilmiş ancak aslında pansiyon niteliğinde bir yer. Girişi rezalet halde. Resepsiyon hizmeti neredeyse yok denecek kadar yetersiz. En ciddi güvenlik sorunu ise, odanın anahtarıyla pansiyonun dış kapısının da açılabilmesi. Bu durum, diğer odaların anahtarlarının da sizin odanızı açabilme ihtimalini doğuruyor.

İşletme sahibi iletişim konusunda oldukça zayıf; ciddi, mesafeli ve profesyonel bir izlenim vermeye çalışsa da bu tutumu misafirperverlikten uzak. Tek artı yönü çalışkanlığı diyebilirim.

Konum ve kahvaltı dışında tesisin genel koşulları oldukça yetersizdi. Kahvaltıda sunulan bazı ürünlerin “helal” olduğu belirtilmişti ancak bu konuda gerekli hassasiyetin gösterilmediği anlaşılıyordu. Tüm bu olumsuzluklara rağmen fiyatların oldukça yüksek olması da ayrıca hayal kırıklığı yarattı.
Partner

Location & surroundings

Hotel Pension Museum
Museumsstrae 3, Vienna, Austria

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Hotel Pension Museum

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