Kunal
We are requesting a full refund for our stay because the room was uncomfortably hot due to the non-functioning air conditioning, making it impossible to get a proper night’s sleep. Despite repeatedly informing the staff throughout the day and late into the evening, no meaningful action was taken other than eventually providing a fan after multiple requests.
The excessive heat made our stay extremely uncomfortable, and I even developed painful skin irritation and boils on my hand during our stay. Whether or not they were directly caused by the room conditions, the heat made the experience unbearable.
Considering the amount we paid for the room, this level of discomfort and lack of customer service is unacceptable. We believe a full refund is warranted given that the hotel failed to provide the basic comfort and amenities that were advertised and expected.
The excessive heat made our stay extremely uncomfortable, and I even developed painful skin irritation and boils on my hand during our stay. Whether or not they were directly caused by the room conditions, the heat made the experience unbearable.
Considering the amount we paid for the room, this level of discomfort and lack of customer service is unacceptable. We believe a full refund is warranted given that the hotel failed to provide the basic comfort and amenities that were advertised and expected.
