Name: Motel One Wien Staatsoper
Address: Elisabethstravue 5, Vienna, AT

10/10

Exceptional

02 Aug 2026

Nasario

Property was excellent as far as location and comfort.

10/10

Exceptional

27 Jul 2026

Lenora

In a great location for walking to lots of major museums and city attractions, and around the corner from a subway station to help get to the ones farther out. Had a single room which was very compact but had everything I needed. Would stay here again for future visits to the city.

10/10

Exceptional

25 Jul 2026

Vinay

The interior is very very pretty. The lobby is as pretty as a city of Vienna. You would love it .

10/10

Exceptional

25 Jul 2026

Felicity

Lovely hotel in a great location.

10/10

Exceptional

22 Jul 2026

Yanira

It was amazing staying in. Only the breakfast was not that good. The rest was fantastic!

10/10

Exceptional

21 Jul 2026

Arpi

The location of the hotel was very convenient. Walking distance to the main attractions and restaurants. The service and rooms were wonderful.

Family

6/10

Pleasant

21 Jul 2026

Daniel

The Cloud One Hotel Wien-Staatsoper seems to have everything going for it - a beautiful building with the beautiful lobby, friendly staff, a bar where they sell not only alcohol, but also amazing cakes, a large dining area for the breakfast furnished in the modern style with down and upstairs. The room was not very large, but well furnished, modern, with beautiful decoration and comfortable bedding.

However, the lack of some basic amenities was just mind-boggling, considering the hotel has meeting rooms and looks like a 4 star hotel with the good buffet breakfast (more on that later).

There is no fridge, no tea kettle and most bizarrely no laundry service of any kind offered by/at the hotel. Meaning there is no self laundry, no order laundry and no third-party laundry service through the hotel. How is that even possible?!! There are also no vending machines, and apparently the bar doesn't work 24 hours.

The buffet breakfast has a lot of items, everything seems tasty, however it in the three days we stayed at hotel, it was not changed even one bit throughout the stay.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Tami

Excellent front desk staff.

Partner

10/10

Exceptional

17 Jul 2026

katja

The Location and the hotel are amazing !
Very comfy bed , lovely stay

Family

10/10

Exceptional

13 Jul 2026

Erick Alan

All very good and amazing

Self

10/10

Exceptional

08 Jul 2026

Carlos

Great location and tidiness.

8/10

Excellent

06 Jul 2026

Laetitia

Nice location and hotel but…
No kettle, no fridge in the room
Slow wifi
And over priced breakfast

Self

10/10

Exceptional

04 Jul 2026

Rogeh

Great staff and clean rooms. We didn’t have breakfast at the hotel but coffee shops are very close. Great location and close to the shops.

Family_with_children

8/10

Excellent

03 Jul 2026

Christof

The late night bartender was outstanding and stayed up for all the Worldcup games to serve drinks. Thank you.

Downside is that there is no gym which is a problem when you’re enjoying Schnitzels, Sacher Cake, Kaiserschmarrn and all the other delicious Viennese delicacies.

Self

6/10

Pleasant

27 Jun 2026

EDWARD

There are no refrigerator or coffee machine in the room. Complimentary bottle of water are not provided for Expedia bookings. It was told to us with a very rude tone.
If you need to iron your clothes, you will have to ask a key to have access to a room that has only two irons and boards to be used by the guests.
My husband got the key and went to the room but it did not worked. When he came back to the reception to have it fixed, instead of an apology, they said he had probably touched something that disabled the key. It happened twice.

Partner

10/10

Exceptional

25 Jun 2026

John

An excellent hotel ideally located close to the Opera House/centre of town.

Did not eat at the hotel.

Partner

8/10

Excellent

24 Jun 2026

Sofya

It is great location, clean room, helpful stuff, great selection of food. Really small room.

Partner

6/10

Pleasant

19 Jun 2026

Myung

Staff, A/C

Family

8/10

Excellent

18 Jun 2026

Carmen

Great location (across from Opera) plus good breakfast (not included—was extra surcharge). Room was small, no additional toiletries included. Front desk was very helpful and even gave me the additional stamps needed so I had correct postage for my postcards!!

Family

8/10

Excellent

18 Jun 2026

Manon

.

10/10

Exceptional

15 Jun 2026

Alison

Stayed here many times when it was 'motel one' a nice refresh and spacious room

Partner

10/10

Exceptional

13 Jun 2026

Russell

Cloud One was a great stay, and in the perfect location. Easy walking to all the sights and Metro.

10/10

Exceptional

09 Jun 2026

Rita

Lovely located hotel.. very central but quiet. Great night sleep and clean. Staff at reception helpful.. only downside was a member at the bar ( bald guy) not helpful and quite rude! Could do better on that front!
All in all an excellent stay and wouldn’t put me off rebooking

Friends_and_family Friends

10/10

Exceptional

07 Jun 2026

Howard

The hotel is in a great location. The room was large, quiet and clean. The only USB port was on the back of the TV.

Partner

10/10

Exceptional

04 Jun 2026

Ludmila

no breakfast

8/10

Excellent

02 Jun 2026

Paul

Very impressive reception, but room was very basic. Great location.

Partner

8/10

Excellent

02 Jun 2026

Vaishali

First off , full marks for location! It is only a few min walk from karlplatz Ubahn station and closer to many attractions. Plus it is close to many restaurants and cafes - including McDonald and Starbucks in karlplatz station as well as a smaller supermarket. So staying on budget without much effort is possible. Rooms were a bit smallish but when you are in Vienna, you are not in room that much !

Family

10/10

Exceptional

23 May 2026

Kelly Jane

Beautiful hotel. Modern and clean. Subway was within easy walking distance. Rooms well appointed but on the small side. Big double bed.

Partner

8/10

Excellent

20 May 2026

Jazmin

The rooms were clean and location was very central. Beds were very firm. No phones in the room so you have to head to reception if you need something. Overall nice hotel, would stay again.

10/10

Exceptional

19 May 2026

Marco

Breakfast was very expensive. Room was very clean, and was serviced every day. Front desk was staffed 24/7 and were friendly, helpful, and spoke good English.

Friends

6/10

Pleasant

14 May 2026

Dennis

The hotel is in a good location, walkable to Innere Stadt, transportation and many restaurants. We enjoyed the convenience. The hotel has a beautiful lobby with nice architectural features. There is also a bar which was great for a glass of wine before retiring for the night. Staff was very friendly. The hotel was very clean and well maintained. The bed was comfortable. However, this hotel has several downsides. The air conditioning did not work well so we had to open the window at night because it was hot and stuffy. The fresh air was helpful, but the hotel is on the corner of two busy streets, so it was noisy. Eventually, the traffic slowed down and the noise wasn't bad. Another downside is the room was so small. We could hardly get around the bed and had to literally walk sideways to get between the bed and a mirror that was attached to the wall with a rod that served as a closet. There was no place to put luggage, so we had to leave it on the floor, creating even less room to move around the bed. There was no chair to sit in. The \"nice\" part about the room the glass door that opened to a very small area. You couldn't really sit there because it was small but you could look out the windows that gave a slight view. The bathroom was nice, clean, and had a great shower.

Partner

10/10

Exceptional

14 May 2026

Irina

Everything very good

10/10

Exceptional

13 May 2026

Kyle

Good stuff

Family

8/10

Excellent

11 May 2026

Eileen

I’m giving it 4 stars for the affordability. It is a basic clean room without many amenities. No coffee maker or fridge. Shampoo, body wash and lotion provided but that is all. No phone to call the front desk. Very basic but affordable.

Friends

6/10

Pleasant

09 May 2026

Devon

My stay here wasn’t great. I wouldn’t stay here again. I knew the room was going to be teeny tiny (which was fine), but for $200+ a night, I expected some bare minimum amenities. There were no toiletries or coffee machine/kettle. Not the end of the world but would have been nice. What really ruined my stay was I was put down in one of the “subterranean” or basement rooms. They were doing LOUD construction starting early every single day of my stay. I mean loud banging right outside my room starting first thing in the AM. I went upstairs and kindly told the front desk to see if there was maybe a quieter room anywhere I could move to, as loud drilling and hammering directly outside my door wasn’t allowing me to sleep. They said “sorry but these things have to get done.” Let me assure you, the rooms are NOT soundproof as it claims. They were painting, so I had paint fumes coming into my room. They were doing work on the elevator, so I had to lug two suitcases up and down two flights of stairs. When I asked to check my luggage because I got there early, they made me take it back to the luggage closet and then go back and find it again. The front desk guys were kind of nice, but they didn’t really offer any assistance or customer service. When I went up to get a coffee at the bar area (because there’s no coffee in the rooms) the barista acted like I completely put him out. I may have got one of their cheaper rooms, but I still don’t think that qualifies the stay I had there.

Self

4/10

Poor

07 May 2026

Jennifer

As soon as we got to our room, we realized the air conditioning wasn’t working. I called the front desk and they advised it was broken for everyone and would not be fixed for 1-2 days. No mention of this upon arrival. It was 78 degrees outside so no relief from opening the windows. I asked what they were doing for compensation and after talking to their manager they offer 36 euros. I told them we would have stayed elsewhere had we known and asked for our breakfasts to be comped but they refused. Poor customer service for a newly opened hotel.

Partner

6/10

Pleasant

06 May 2026

Eileen

Reasonably priced but bare bones accommodations. No telephone in room to call front desk, no water bottles or coffee makers, our air conditioning didn’t work. Bring your own hair conditioner, face wash, etc.

Friends

6/10

Pleasant

05 May 2026

Thomas

This property is a great location to access the public transportation and walking distance from the inner city. The room has a thermostat but when we could not get the cooler to come on and we asked, we were informed that the hotel controls the temperature and there was nothing to be done. We simply opened the windows and that helped a lot. There was no phone in the room and the only way to communicate with the front desk was to go down to the desk or get online. For the price, we found it a bit high, but we had very good experiences with the restaurant and bar staff and that made up for a lot.

Partner

10/10

Exceptional

01 May 2026

Silvia

Excelente ubicación ac1 cuadra de la Opera y desde alli a todos los lugares turísticos.
Excelentes camas y toallas! Todo impecable
Limpieza 10 puntos!

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Thuy

The hotel was clean, and the staff were friendly. Amenities were minimal, with only shampoo, soap, and lotion provided. The hotel is within walking distance of most major tourist attractions, and the subway is just a two-minute walk away, making it very convenient to get around. Overall, it was a good experience.

Partner

2/10

Poor

26 Apr 2026

Yu-Wei

It’s like a budget hotel and no fridge, no air conditioning and no ventilator in the bathroom. Needed to open the window for air circulation, which leads to no privacy. I won’t recommend at all.

Partner

6/10

Pleasant

21 Apr 2026

Peter

The hotel has good location for downtown ativiteis.

Partner

6/10

Pleasant

21 Apr 2026

Mano

Expensive breakfast, no electric kettle or gym, and long walk to the room. But great location.

Partner

10/10

Exceptional

21 Apr 2026

Vital

Great location in the center of Vienna.
Friendly staff.

10/10

Exceptional

19 Apr 2026

Sergio

We have no breakfast

Family

10/10

Exceptional

17 Apr 2026

Beth

Clean room and great for a solo traveller, awesome price for location

Self

10/10

Exceptional

10 Apr 2026

Michelle

The location of this hotel was perfect for walking to many attractions, restaurants and bars.
The bed was very comfortable.
We staff were friendly and helpful.
Thank you

Partner

10/10

Exceptional

07 Apr 2026

Anita

Room was small but cosy, no drawers at all, not a lot of room for anything but great location, lovely big comfortable bed, lovely clean bathroom, great shower. Room cleaned daily, fresh towels etc all excellent !

Partner

10/10

Exceptional

28 Mar 2026

Preston

Nice view. Ideal location for public transport and walking. Historic building so very unique. Internet available. Clean rooms. Elevators. Overall very nice experience.

Fair warning- we booked a nicer room and when we showed up we were put in a lower room. MotelOne said that the room matches the reservation information given to them by Expedia. The photos didn’t match the room we were in and due to the logistics of things, MotelOne couldn’t move us to the room we believe we booked because only 1 of those rooms existed, but gave us some drink vouchers and helped us get what we needed from Expedia. Expedia support wasn’t very helpful and just gave us $50 in Expedia credit after having to pull teeth for it. I believe that Expedia put the wrong photos to the wrong rooms, but it ended with MotelOne and Expedia pointing fingers at one another.

Partner

8/10

Excellent

20 Mar 2026

Beatrice

It would have been nice to have a fridge

Partner

2/10

Poor

19 Feb 2026

Abdelkader

staff terrible not helpful especial front desk I have to pay extra to be second floor I was not aware my first room was in the basement the second room they gave us next room to use they can easily come to our room through the balcony very tiny room no closet I won't go back nor I recommend it

Partner

10/10

Exceptional

18 Feb 2026

morgan

Cleanliness

Partner

8/10

Excellent

17 Feb 2026

Tatiana

The staff was not only friendly but really helpful. The room was clean though small. The lobby of the hotel is being slowly redone and promises to be lovely with a cozy place for breakfast and just time away with friends. Wish they had plastic or real glasses in the bathroom as the paper ones have a tendency to leak.

Friends

10/10

Exceptional

10 Feb 2026

Jingjing

Room was clean and staff was very friendly

Leisure Self

10/10

Exceptional

04 Feb 2026

Duncan

Superb location. Comfortable beds. Nice bathroom. Good staff. We will revisit!

Partner

10/10

Exceptional

01 Feb 2026

Riyan

Great room and Breakfast

6/10

Pleasant

12 Jan 2026

Victor

They were unapologetically doing construction in the main lobby/bar, and on the floor above me. The elevator use was troubling. The hotel made no acknowledgment or compensation for that disturbance. Not even a bottle of water or a free coffee. I think that is plain rude.

Friends_and_family Friends

10/10

Exceptional

08 Jan 2026

Kalea

Room was clean, staff was attentive, breakfast was of good quality.

Leisure

8/10

Excellent

04 Jan 2026

James

Good location and overall a good experience. However, the room is very simple and you get what you pay for. It’s not a luxury stay, but I would do it again. No complaints but expect a minimum level of quality.

Partner

6/10

Pleasant

01 Jan 2026

Elizabeth

Didn't even know they had or offered breakfast. Hotel staff checking us in couldn't have said less words. Hotel had chipping paint and the room was a lot smaller than the pictures showed but honestly if you just need a quick place to stop for the night while you get your bearings it works.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Saad

Basic rooms but good value for money because all other hotels in the vicinity are super expensive during peak season.

Leisure Partner

6/10

Pleasant

25 Dec 2025

Alona

The room is very small. No other amenities. you have to pay for breakfast which a lot of people seems confused whether it’s free or not. staff are a little snubbed. no sure if I like this motel one.

Partner

10/10

Exceptional

22 Dec 2025

Cheryl

Clean, comfortable, quiet, well-located

Leisure Family

10/10

Exceptional

17 Dec 2025

Iren

Great

Leisure Friends

10/10

Exceptional

17 Dec 2025

Michael

The staff at reception were very friendly and couldn’t do enough to help you. The location of the hotel is fantastic too!

Partner

10/10

Exceptional

13 Dec 2025

louise

Early and quick check in. Beautiful lobby. Comfortable room with high end facilities.

Leisure Self

2/10

Poor

30 Oct 2025

Zhijian Tommy

Heads up: This is the only hotel I stayed that provides no basics and amenities at all. and I mean:
-No phone
-No coffee maker
-No tea, coffee
-No fridge
-No complimentary bottled water
-No beverage cups (only paper cups in toilet that is not replaced)
-No toothbrush
-No slippers
-No razors

Just hair/body soap.

Not too familiar with 3.5 star hotels in Europe, but even 2 star hotels in Asia would give you complimentary water.

Very expensive for the value (or lack thereof).

Room paid during check-in and staff charged me more than what was invoiced in Hotels.com. Refunded when I raised it the following day.

Excellent location though. Walkable to all the main attractions. Lobby is nice. Room is clean though feels stale and small. Thats the only positives.

Partner

10/10

Exceptional

15 Oct 2025

yessica

Early check in and kind staff

Business_and_leisure Self

10/10

Exceptional

20 Sep 2025

Sarah

location was prime

Leisure Partner

8/10

Excellent

12 Sep 2025

Lorraine

Modern hotel convenient to museums and U-Bahn.

Business Self

6/10

Pleasant

08 Sep 2025

Denis

The clean up of the room was done but empty kleenex box not replaced for several days. The room was occasionally provided with paper glasses but not replaced everyday. The room had no phone and no clock: I had to to go a local store to buy glasses and an alarm clock to compensate for those deficiencies. Considering the price of the room, it was well under expectations.

Leisure Self

10/10

Exceptional

04 Sep 2025

Brad

Was a well kept and clean hotel. Location was perfect and we had prioritized this. No regrets.

Partner

6/10

Pleasant

01 Sep 2025

Adit

Rooms are small no little refrigerator no telephone no safe

10/10

Exceptional

29 Aug 2025

Patryk

Super quietly place !! Recommend it !

10/10

Exceptional

20 Aug 2025

Zenash

The sraff were great!

10/10

Exceptional

20 Aug 2025

Joseph

Perfectly fine; would recommend.

10/10

Exceptional

19 Aug 2025

Debra

Beautiful hotel!

Leisure Family

10/10

Exceptional

16 Aug 2025

Natalie

Great location, close to everything in Vienna center. Will return.

6/10

Pleasant

13 Aug 2025

Juan Antonio

Location is very good but I was surprise that there were any toilitres in the bathroom , even after I asked for them

10/10

Exceptional

12 Aug 2025

Craig

Great location and nice hotel

Leisure

10/10

Exceptional

04 Aug 2025

Lebibe Gülhan

Friendly staff. They have been very kind and responsive when I needed help. Less bureaucracy, maximum efficiency. Location is great with walkable distance to areas of interest and easy access to the public transport. Environment friendly measures are remarkable and appreciated.

Leisure Self

10/10

Exceptional

25 Jul 2025

Clinton

Easy walking distance to the Hofburg and the opera house with plenty of restaurant options.

Leisure Partner

10/10

Exceptional

23 Jul 2025

EUGENIUSZ

Great place, great location

10/10

Exceptional

20 Jul 2025

Sandra

Good, clean, great location

Leisure Partner

8/10

Excellent

19 Jul 2025

Hamad

Very convenient place and very nice people

Partner

2/10

Poor

15 May 2025

Winnie

Terrible place, awful stay with high price

Very squeezy room, difficult to turn around ot open suitcases, narrow rack can only hang 3 jackets, shelves less than 20cm width, no hooks on the wall. No heating when temperature was about 5°C in nights. The 1st night, I feel very cold and could not sleep. My husband went to front desk to ask for more comforter. They said only house keep can provide it & had to wait till 10am next morning. We waited in our room & got conforters next morning. But during nights I still had bad headache because the room is very cold & my head was cold. During high check-in hours, only 2 staffs & we waited more than 20min to get our luggage. The front desk staffs are rude. Terrible place and awful stay, yet they charge over $300 per night.

Partner

10/10

Exceptional

14 Apr 2025

Martin

Worth the stay! Highly recommend

Staff, property, location, everything was just fantastic.

Partner

6/10

Pleasant

05 Mar 2025

Marcus

Standard rooms are extremely basic and small. We upgraded when we got to the hotel. Disappointed that no glasses, no fridge extremely clean but basic

10/10

Exceptional

16 Feb 2025

Alan

Charming Stay, Centrally Located

Everything about my staff was perfect. The room size was just right for solo travel, and it was surprisingly one of the most comfortable mattresses I've been on in a hotel! The room was well maintained, the heat level was just right, and the shower was great.

This hotel is extremely well-located, easy on and off the U-bahn, and near the Naschmarkt, Secession, Strauss museum, and both the Musikverein and Stadtoper.

My only note for North American travellers: you put your room key in a slot on the wall to activate the lights!

Self

10/10

Exceptional

13 Feb 2025

Jian

This is one of the best experience I have so far this is a great hotel for our trip. The design is very unique.. I think this hotel chain will be very successful. I will definitely stay again.

Leisure Self

10/10

Exceptional

04 Jan 2025

Joan

Nice hotel with good breakfast (additional fee), kind staff and comfortable room. We had the Superior room and it was plenty big with a nice view. We were able to check in early and use bag storage after checkout so we could explore the city on our final day before our train. Convenient to the main city center

Leisure Family

10/10

Exceptional

03 Jan 2025

Tahireh

Free luggage storage if you check in early, comfortable clean rooms, cafe on site

Leisure Partner

10/10

Exceptional

28 Dec 2024

lucinda

Really enjoyed our stay. Will be back

10/10

Exceptional

23 Dec 2024

Danielle

Fantastic pet friendly option

The hotel was absolutely beautiful and the staff was very friendly and helpful. This is a dog friendly hotel, and they were wonderful in this respect. They had placed a water bowl and treats inside the room, as well as a welcome letter directing us to the closest green areas/parks. Highly recommend for anyone traveling with a pet.

Friends_and_family Family

8/10

Excellent

16 Dec 2024

Vanessa

Loved the stay. Would highly recommended and would stay again. Close to transportation and walkable to city Center. Only issue was limited space to place large suitcases in room. Could do with folding luggage stands. Otherwise no issues

Leisure Family

6/10

Pleasant

10 Dec 2024

MIchael

booked two twin beds, got a small double... not the room we booked - but \"all full\". RUshed by front desk, no time for questions and basically Rude or rather Annoyed with tourist questions.... that IS YOUR BUSINESS,,, adapt or get ourt of HOSPITALITY. Will not recommend

Leisure Family

10/10

Exceptional

01 Dec 2024

Russell

Great location with easy metro access. Staff are efficient. Mattress didn't sleep great (personal opinion, this will differ with people). Hotel bar had great prices for drinks and snacks.

Leisure Partner

10/10

Exceptional

01 Dec 2024

Cileia

Great choice. price and quality. Conveniently located in a short walking distance to main attractions and museums. Breakfast buffet quality and variety was more affordable than most other options outside the hotel.

Leisure Friends

8/10

Excellent

13 Oct 2024

Geoffrey

Good basic hotel

Basic hotel in central Vienna. Comfortable clean, staff friendly and helpful. Ideal for a short break

Friends_and_family Friends

10/10

Exceptional

02 Oct 2024

Gary

The location of this hotel is perfect. Very ckose a an S-Bahn and U-Bahn station. There are lots of reaturants within a 5-10 minute walk. The staff was friendly and helpful upon arriving in Vienna.

Leisure Partner