Name: Lighthouse by Brown Hotels
Address: Ben Yehuda Street, 1 18, Tel Aviv, 6380103, IL

4/10

Poor

05 Jan 2025

Matthew

The hotel is in a great location. But it is a bit run down. The noise coming from other rooms, such as when another guest flushed a toilet, was quite loud. I had to ask for soap. Parts of the shower fitting came loose while it was being operated. There was a water leak in the hallway, and an odour.

Leisure Self

6/10

Pleasant

30 Dec 2024

Alexander

The hotel has certainly seen better times. Some things are not working properly, it is also very dark in the rooms, bathroom and common areas.

Staff members are friendly and are trying to help

2/10

Poor

24 Dec 2024

Ofir

Stay away!

Disappointing Stay - Not Worth the Premium Price

Our recent stay was unfortunately well below expectations.

At 3 AM, we were awakened by excessive noise from the adjacent room - a group of guests having a loud party with music at full volume. While the front desk staff did respond after several attempts to contact them, their handling of the situation was ineffective. Instead of properly addressing the disturbance, they merely made a polite request to lower the noise. Predictably, the party resumed at full volume within 10 minutes.

Only after a second complaint and more forceful intervention did the situation improve, but by then it was already 4 AM before we could finally get some sleep.

Additionally, we discovered a severe plumbing issue with the sink leaking significantly, causing water to flood across the floor of our room.

When addressing these issues with management the following morning, we received only a basic apology with no offer of compensation or resolution for our severely disrupted night.

For a hotel charging premium rates, this level of service and problem management is unacceptable. The combination of ineffective noise control, maintenance issues, and poor resolution of guest complaints makes it impossible to recommend this property.

Pros:
- Good location

Cons:
- Poor handling of noise complaints
- Maintenance issues (plumbing)
- Inadequate response to guest concerns
- Not worth the price point

Partner

10/10

Exceptional

02 Dec 2024

MENACHEM

Good

10/10

Exceptional

24 Oct 2024

Rania

The room we stayed has a really nice sea view but there was a little problem with the bath tub, there was a water flowing from it, if you could just check it for the convin

4/10

Poor

04 Jul 2024

Jonathan

This place is only worth booking if you're looking at the higher end rooms. I initially booked a \"classic room\" and had a very bad experience. The room was hot (even with AC maxed out), I saw several cockroaches in my room, and there was even a water leak. After the leak, concierge transferred me to a nicer room which made the experience much better. With that said, the hotel is quite tacky and unkept. It's also surrounded by construction projects.

Leisure Self

6/10

Pleasant

10 Jun 2024

Jessica

Lovely staff,
Clean beds, and very comfortable.
But all the area within the hotel is total darkness, it’s scary how dark it is.
Bathroom not the most modern or comfortable.
Price is good, but I don’t think I’ll come back for another stay.

Leisure Friends

8/10

Excellent

27 May 2024

Viviana Brasil

The staff were very helpful, the hotel itself and the room was nice. The bathroom could be cleaner and the first night i couldn't sleep because the music was too loud in the corridor. The following night they fixed it! I would definitely bokk again. The breakfast was very good too.

Leisure Self

6/10

Pleasant

05 May 2024

Orit

Good

Nice hotel, I didn't fly so much on the visibility, overall it was fine

Partner

10/10

Exceptional

27 Apr 2024

Rania

The staffs were very accommodating, i had a wonderful stay at the hotel

Leisure Partner

2/10

Poor

09 Feb 2024

Tali

It is evident that the hotel lacks manpower, low maintenance and very low satisfaction. The manager was nice and tried to help

Friends_and_family Friends

10/10

Exceptional

08 Jan 2024

Rania

I had a blast staying at this hotel

Leisure Partner

4/10

Poor

09 Dec 2023

Nechama

I didn't have hot water for two days, and after complaining for the second day they agreed to move me. I feel bad as the hotel is trying their best but the rooms were not well cleaned and service was mediocore

6/10

Pleasant

06 Dec 2023

Dahlia

Construction all around the area

Business_and_leisure

10/10

Exceptional

02 Oct 2023

Raymond

Check in staff was super friendly and we arrived at 9am, the room was ready for us to use which is very impressive.

Room interior is aged but good enough for just a one night layover.

Leisure Partner

4/10

Poor

17 Sep 2023

Amalya

Disappointed

At first we got a room without ac.. so they moved us a room. We ordered a room with outdoor jacuzzi for my husband birthday and it was very expensive, but he didn’t work. Also there was a cockroach in our room.
Very small rooms.

Partner

10/10

Exceptional

15 Sep 2023

Judith

Charming boutique style hotel with very comfortable bed and nice bathroom. Sea view a plus. Outside work on light rail makes car/taxi access a little challenging but overall a really nice hotel a short walk from the beach and eating places.

Leisure

10/10

Exceptional

11 Sep 2023

Montaser

Stayed here 3 nights in the jacuzzi suite enjoyed every bit of it , although parking is a bit of a hassle and privacy around the jacuzzi can be better but I still had a great time and very comfortable stay, the shore is a 5-10 minute walk and plenty of convenient store and restaurants nearby.

Leisure Partner

10/10

Exceptional

09 Sep 2023

Oliver

Very nice hotel. Sea side views are great

Leisure Friends

6/10

Pleasant

08 Sep 2023

Sharmila

Hotel is pretty cool. Nice decor. Shame about the construction works right outside. We were initially given a terrible room right above the bar area which was very noisy. We asked to be moved to a quieter room. Air conditioning did not work properly and it was uncomfortable at night when the temperatures was 30degrees. Reception staff were generally helpful but concierge were unhelpful.

Leisure Partner

8/10

Excellent

01 Aug 2023

tarsha

This area was under serious street construction which is common for Expedia: they will often book rooms on sides where active construction is ongoing offering a “discount.” Thankfully it was a light work crew barely heard them. Breakfast is excellent! Bravo 5th floor! I recommend it for this experience alone. Bed, linen, towels, overall cleanliness a ten! They provide towels for the beach which is very close by. Staff was hospitable- good team of people. FYI: Black bathrooms/decor seem to be a thing in Israel.

Business_and_leisure Friends

8/10

Excellent

02 Jun 2023

Frank

I really enjoyed my stay, except for the bathroom was a bit tight. There was no counter space to put things on.

Leisure Family

2/10

Poor

28 May 2023

Mukesh

Great staff let down by neglected hotel building

We were looking forward to staying here for our honeymoon as its in a great location and the site showcased the 18th floor bar and rooftop sun deck with panoramic views. Sadly it has been closed for sometime. The gym and sauna in the basement level were unpleasant with no working escalators.
The hotel corridors were dark to a point of being unsafe. This might be useful in masking all sorts of neglected maintenance. The lift music was far too loud.
Rooms could do with more surface space and the windows need cleaning.
The staff including the manager tried hard to offer good service, however the building is tired and seems to be neglected by the Brown hotel group. It is need of a complete renovation to bring it up to standards.
Also, the facilities guide needs to be updated to reflect the parts that are not open and pictures reviewed as it is misleading.
Definitely not worth the room rate and we would never again stay at a Brown Hotel based on how they have neglected this hotel.

Partner

2/10

Poor

27 May 2023

Robert

This was an appalling stay and had very few redeeming features. Despite looking glossy online this hotel is grubby and in need of a refurbishment. Most of the hotel is covered in thick black paint which makes it very difficult to see anything - our room never felt clean. The rug had a range of cigarette burn marks and the bathroom was covered in limescale. There is nowhere practical in the room to store cases or put clothes. The shower fluctuated between extreme cold and hot water. The Wi-Fi was flaky. The hotel also felt unsafe. Rooms do not have a spyhole and there is no chain. Anyone can enter the lifts and in fact the hotel is shared with a number of business and the French Consul. We had an exceptionally disturbed stay with the people in the next door room shouting, swearing, banging walls and furniture and partying until the early hours. We were told these people were then removed by the hotel after we reach out the hotel. There was no attempt by the hotel to proactively apologise or check that we were ok. As compensation were given a free massage in the spa. This was disappointing. The spa is down some filthy escalators and is itself grubby. The rooftop bar is non existent. And there’s nowhere to relax aside from two loungers and an odd jacuzzi on the fifth floor. Breakfast is random. On some days there’s a menu to order from, and some days there isn’t. There was no rhyme or reason. The coffee is very poor. There is construction going on in front of the hotel which is

Leisure Partner

6/10

Pleasant

17 May 2023

angel

El baño era incomodo la puerta molestaba al entrar al mismo. No tenia repisa para colocar los articulos de baño y no tenia toalleros para las toallas En la habitacion habia un muy pequeño placard donde no entraba toda la ropa La ventana abria solo un poco. y lo peor no tenia frigobar Habia algo parecido que no enfria absolutamente nada La ubicacion estaba bien y tenia buena vista de la ciudad

Leisure Family

6/10

Pleasant

30 Apr 2023

Esther

Good breakfast - the rest is medium.

The hotel is just an okay hotel.. not more. The rooms are not so comfortable. The one in the high floors has a very noisy toilets, like in an airplane, it was horrible. the tub is too high and dangerous, the hotel is too dark, designed in black and has almost zero light. still you can notice it's not very clean - not in the corridors and in the rooms you can see it needs fixing - not a good job of design and fixes.
Breakfast was good.
Staff was nice, however, most were not Hebrew speakers....
Location is problematic - too many constructions.
overall - not our type of hotel to return to. sorry.

Partner

6/10

Pleasant

09 Apr 2023

Helen

If only the surroundings were as good as the staff

We could not fault the service and staff in any way. Every person went over & above to assist us. It made us feel welcomed and relaxed

Partner

10/10

Exceptional

26 Mar 2023

Ada

Love the hotel. Would stay again and would recommend

Leisure Friends

4/10

Poor

02 Mar 2023

Shai

good location although currently there is construction outside for the new rail system. The room was small and dirty with dust built up everywhere. Housekeeping was pathetic. they just remake the bed without changing the sheets. They don't clean or throw out garbage. I had to place empty bottles on the floor by the door the last day to get them removed.

Leisure Self

10/10

Exceptional

24 Jan 2023

????

Good service and good vibe

Leisure Partner

10/10

Exceptional

23 Jan 2023

Tom

Great location, Amazing manager

A hidden gem in the best part of Tel Aviv.
2-minute walk to the beach, 5-minute walk to the shuk, and pretty much a walking distance from the best parts of the city.
We had a great experience staying there with our 1-year-old.
But above all, it was the hotel manager Avi that went above and beyond to accommodate and help with every little thing we needed. It felt like Avi was there around the clock at all times. It's amazing how exceptional service can make a vacation so much better. Thank you guys!

6/10

Pleasant

08 Jan 2023

Emma

I really like the decor and furnishings. It was modern and trendy in a Shabby Chic manner. The terrace where breakfast is served is great.
However, I was concerned with the lack of cleanliness in the room. The back of the television was covered in a very thick layer of dust. I had to plug in the HDMI cable because it was unplugged and I must admit it shocked me. Like it had never been cleaned. Also there was some previous guests hair tie on the floor. Small things but indicstors of a lack of attention to cleanliness.

Leisure Self

10/10

Exceptional

09 Dec 2022

Delia

Great location and wonderful breakfast!!

Leisure Self

10/10

Exceptional

11 Nov 2022

lan

Excellent hotel

Leisure Friends

10/10

Exceptional

10 Oct 2022

Daniel

Amazing stay

10/10

Exceptional

02 Oct 2022

Diana

Nice, good size and clean rooms!

Leisure Family

10/10

Exceptional

09 Sep 2022

Joseph

great hotel

Great place to stay, well worth the money, great place, lovely rooms and staff, the only problem I had was I was in the room at the front on the 2nd floor and the door to the hotel next door was very loud through the night. Needs fixing.

Self

8/10

Excellent

05 Jul 2022

Jeremy

great position good breakfast
nice welcome pack in room

Leisure Self

8/10

Excellent

21 Jun 2022

Jeremy

good atmosphere

Leisure Self

2/10

Poor

19 Jun 2022

Jonathan

The building has cockroaches and management doesn’t seem to care at all. Would never stay here or in any brown hotel ever again. Stay anywhere else if you come to TLV. Absolutely disgusting.

Leisure Partner

2/10

Poor

08 May 2022

sydney

Horrible customer service do not stay here!

10/10

Exceptional

05 May 2022

Andres

Elisabeth services at the front desk , helpful! , kind and caring
Thanks for every thing

Business Self

6/10

Pleasant

22 Apr 2022

Aviya

The hotel is centrally located and nicely decorated. My main issue was the staff and the poorly equipped room.
We had no mini bar and were offered 2 soda bottles in our room. We called the front desk around 11pm asking for water and the guy told us they don't have any. Shocked, we asked again, saying we really need water, and the guy got angry at us and said \"do you not understand? I don't have water. Wait for the morning\".
I had no choice so I left the hotel to buy water. In the morning, I called again, around 10am, to ask for water, and the response was \"room service only opens at 11am. We don't have any water\".
A complete joke.

Leisure Partner

4/10

Poor

19 Apr 2022

Rajan

Very disappointed with this hotel, the reception staff we’re extremely slow and quite rude and we were waiting a very long time to check in. I upgraded prior to arrival to a room with a bath tub, when we checked in none were available so the upgrade was pointless. The hotel is dark, the roof terrace was closed and the facilities were poor. We stayed in an executive suite but there was nothing special about the room, it wasn’t very clean and the shower was small. The road noise was terrible too, luckily we were tired from travelling and managed to get some sleep. This hotel definitely isn’t worth the money they are charging, I wouldn’t stay again or recommend!

Leisure Partner

2/10

Poor

14 Apr 2022

alisa

I was disappointed in how this hotel differed in real life in comparison to the photos. The entry to hotel was dark and hard to see. Reception was not ready with room. And the photos indicated there was a pool which was a big reason why I booked a family suite, as my kids wanted a pool. There was no pool. And the rooftop hot tub, was filled with cold water and some one else’s remains of a good time. There was literally food in the tub!

My suite was not sweet at all. It was at a dingy end of a hall near a few utility closets. With a dirty carpet leading to the door. Even my kids kept commenting on how underwhelmed they were, which is unusual for kids. They’re usually too busy with their phones and kid stuff to notice. I worked hard and was willing to spend to enjoy this stay at the Lighthouse but I felt duped. The staff was cold and unfriendly. This was truly a disappointment.

Leisure Family

10/10

Exceptional

14 Mar 2022

Michael

Great hotel and very accommodating. But the jacuzzi was not even filled with water. But it was colder outside.

Self

4/10

Poor

21 Feb 2022

hadar

.

Leisure Family

8/10

Excellent

15 Feb 2022

Jeremy

Great location adequate size rooms
reception too slow and too long to wait for assistance no pool

Leisure Self

8/10

Excellent

05 Dec 2021

Kelly

Near beach, excellent location.

Leisure Self

10/10

Exceptional

22 Nov 2021

Brett

Great stay in Tel Aviv

I had a beautiful room with a view of the Mediterranean. The location was perfect for walking to everything i wanted. It was new and clean with very helpful staff.

Self

10/10

Exceptional

21 Nov 2021

Stav

Perfect time

We booked a night at the beautiful lighthouse hotel , we took the best room with a balcony and jacuzzi and it was perfect , the bed was super comfy and the stuff were nice and helpful. We had a grate time and the restaurant was beautiful and grate food .

Partner

8/10

Excellent

13 Nov 2021

Verified traveler

Good but far from great

Overall it was nice but not more than that.
Nice interior design, small room but was ok for only 2 nights.
Breakfast is good and good service.
Reception was not so pleasant.
“Spa” ( only one small jacuzzi)
I would rate the hotel 3/5

Partner

4/10

Poor

19 Oct 2021

Alex

Great location, but disappointing...

Well, disappointing... 10 days there... no room cleaning... rooms not up kept, mould on the silicone around the bath... bad service... broken decorations on wall (a deer head - with broken horns 😳

The small room is a cubicle... and this picture of the terrace is total fake, not connected to the hotel in fact hassle to get in and people are just RUDE.

Customer service is appalling

Business

8/10

Excellent

18 Oct 2021

Igal

Great experience

Nice and comfortable ,
Amazing breakfast ,
The room wasn’t 100% clean but workable

Partner

8/10

Excellent

29 Aug 2021

ranit

Very nice hotel with great location

I stayed with my two girls for one night. Our room was comfortable and clean. The view was great location is very good. Hallway to the room is very dark and a bit scary. Breakfast was wonderful. I had mentioned before we arrived that it was my doughters birthday but they didn’t mention it. We parked very close to the hotel for 24 hrs we paid 120 nis Reception were very kind. There were gummy bears and drinks for free on check in which was very nice.

Friends_and_family Friends

10/10

Exceptional

26 Aug 2021

Verified traveler

שווה את המחיר

המיקום מושלם , חדרים מרווחים , ארוחת בוקר מצויינת התמרוקים באמבטיה לא שמישים בעיני.
וקצת חשוך באמבטיה

Partner

6/10

Pleasant

10 Aug 2021

Marc

צוות היה מאוד נדיב אבל החדר היה קטן ולא שימושי - חסר מגרות ומקום לתלות שמלה ערוכה לאשתי

Partner

6/10

Pleasant

30 Jul 2021

Verified traveler

Terrace Room has no privacy

I booked the terrace Room for my partner's birthday. What I didn't see in the pictures is the lack of privacy, with full visibility from neighbouring rooms, which I refused to accept. Manager was very kind but couldn't find a similar room with privacy. I will not visit this hotel again.

Partner

2/10

Poor

26 Jun 2021

Verified traveler

Stay away

Partner

10/10

Exceptional

06 Jun 2021

Nitai

Very pleasant stay, my room was upgraded at check in to a high floor with ocean view, on check out I was allowed 2 hours extra at no additional cost

Self

10/10

Exceptional

03 Jun 2021

Verified traveler

liked everything, disliked nothing

Leisure Family

10/10

Exceptional

20 May 2021

Verified traveler

Nice view, nice staff!!

Leisure Family

6/10

Pleasant

14 Dec 2020

Ronen

Nice hotel good location little be noisy

Partner

10/10

Exceptional

10 Dec 2020

Verified traveler

Lovely boutique hotel

Very nice hotel with a very lovely staff, that helped me out with a free glass of champagne because they forced me to wait all of about 30 seconds! Really nice touch. Thanks guys!

Self

10/10

Exceptional

03 Sep 2020

Verified traveler

Great choice in Tel Aviv-Yafo

Great location. Close to the beach and Carmel Market. We loved the terrace overlooking Tel Aviv. The breakfast was good. I hope they will implement electronic check in and check out since there was quite a wait when we came in and left. They offered in the lobby refreshments and coffee while we waited

Partner

2/10

Poor

29 Aug 2020

Dana

If hipsters ruled the world

Checkin and checkout was always a disaster, long lines that blocked the passageway. Rooms were never ready, so they stored luggage, but no consierge available to get the luggage, so another long line to wait. our luggage was split into 2 rooms! So we walked bavk and forth with our retrieved luggage, panicked to find our missing bags!Dead plants everywhere because the hallways were painted black, black carpet, windows blacked out by black curtains, staff in black,very dim lighting, dingy. The room was nice but noisy with water noises and could hear anyone that walked by. It was the first hotel that did not have an electric kettle/tea/coffee in the room. Breakfast was the most expensive I've ever encountered in hotels, and I've been in luxury hotels. The parking is paid at the front desk but you need to call the attendant to lift the gate...more waiting. The elevator is weird, you type your floor number before you get on, so its tricky when multiple people ate waiting to go to different floors. The roof!! All I wanted was the roof, figuring, they can't screw that up! The elevator wouldn't go to the roof. I could've asked why, but that would have been a 45minute wait in the lobby, crowded with other angry guests. A prior guest wrote on the dusty wall around the tv a very provocative statement..selective cleaning.

Friends_and_family Friends

8/10

Excellent

23 Aug 2020

Roman

Stay away from the Urban Balcony rooms

Stayed for 1 Friday night as a couple.
Very small room, too small for this price even though the room is branded urban you would still expect a bigger room.
The room advertised as coulple+baby accomodation but it is so small you can't even properly open the closet door(blocked by the bed).
There's a single chair in a room, good luck finding a place that is not blocking access to some part of the room.
No sitting area, no table inside the room (besides one bedside small table) so you practically can sit on the bed or balcony, no real space inside the room. It is barely a single room that can accomodate a coulple that travels 1-2 nights, not more than that.
The room was advertised as having a Marshall BT speaker but it wasn't in the room and I needed to request it specifically from the reception.
On the positive side:
Good breakfast, good service, nice styling and good location.
The building itself is old and requires maintenance.
Overall score 3.5/5
Main takeaway - Brown has much better hotels in Tel Aviv, pick any other and avoid staying in Brown Lighthouse of you intend to spend in the room more than 15 mins a day as a couple.

Maybe other rooms have better spacing (doubt it)

Partner

6/10

Pleasant

02 Aug 2020

Sivan

cool hotel . Half the jacuzzi rooms back onto the outside deck for all the hotel meaning people are staring into your room and hot tub terrace- not the privacy you expect and not shown in the photos at all . I knew this already as I live in Tel Aviv but the hotel is listed with a pool which people should know there is not, there is a communal hot tub. On either side of the terraces there is an open link metal gate seperation between the other terraces meaning you may as well be in a jacuzzi with the person in the room next to you as well as all the people looking in from the Deck. As I said cool hotel, nicely decorated, super comfy bed Just huge disapointment re privacy when paying for a luxury room with Hot tub.

Leisure Pet

10/10

Exceptional

11 Jul 2020

Aaron

This was our first time at the hotel and it did not disappoint! We stayed in a room with the Terrance and jacuzzi tub. It was amazing! The staff were so friendly both during checkin and checkout! We can’t wait to stay here again!

Partner

8/10

Excellent

11 Jul 2020

Nathan

Dracula Decor

Perfectly good hotel, great location. Covid19 restrictions observed, so a few little disappointments could be allowed. We were sold on the jacuzzi and chill out area of the spa but these were understandably not available.

Nice treatment by the staff, generous with their Cava! Breakfast setting was magnificent.

Partner

8/10

Excellent

16 Mar 2020

Verified traveler

This is probably one of the best places to stay in Tel Aviv. Very close to everything you need. The decor is wonderful however things still seem to be under construction. A warning about parking. It is not included in the price and the place the recommend you to park in is

10/10

Exceptional

10 Mar 2020

Alan

Comfortable room. Great breakfast

The room was comfortable and quiet. The service was good and the breakfast is the best that I have had in any hotel. The only thing I didn't like was that some of the design features in the room weren't well thought out.

Partner

4/10

Poor

09 Mar 2020

Verified traveler

The rooms were semi-clean. There was constant construction noise. They moved us to a different room but there was painting going on outside our room. Everytime the air was running it was extremely loud. The bathrooms weren't clean. Will not be staying here again.

Leisure Partner

8/10

Excellent

28 Feb 2020

Rhonda

I initially arrived to Lighthouse with a tour group for the first 2 nights. We were greeted with sparkling wine, fruit and sweets. I had a corner room on the 15th floor which was large and an amazing view. For breakfast guests have an option to order from a menu or buffet or both. The food was great.

For the 3rd night I booked a room with a hot tub. This was not worth the extra money. The room was very small in comparison to the corner room and overlooked the dinner room; therefore, there was no privacy and everyone could see you in the hot tub and into your room. I ended up requesting a new room.

Overall this is a great hotel to stay at.

Leisure Self

10/10

Exceptional

28 Feb 2020

dermot

Excellent staff and situated approx 2 minutes walk from the beach. Breakfast was exceptional but no restaurant in the evenings but that are plenty of local and international restaurants within a few minutes walk. Free champagne is a very nice touch!
Excellent base for visiting all the sites .

Business

2/10

Poor

26 Feb 2020

Raquel

We asked for a double bed and were given a queen we have to separate our own bed

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

RomainG

Free coffee in lobby . Nice staff and good ambience

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Anna

Amazing , fabulous , comfortable

Absolutely amazing hotel, stylish ,attention to detail. Staff friendly and making twice daily courtesy call if we needed anything, daily cleaning service , fabulous view , hotel could be a bit cleaner

Friends_and_family Family

6/10

Pleasant

02 Feb 2020

Verified traveler

The rooms were very small and located by the night club. They were kind enough to let me check out early as the accommodations were not satisfactory

Friends_and_family Family

6/10

Pleasant

21 Jan 2020

Agnes

Stay was ok, someone hair in the bathroom made me wonder if they belonged to previous guests or cleaning lady. We waned to have supper in the restaurant on the 18-th floor, no one told us that we needed to make reservation.

Friends_and_family Partner

10/10

Exceptional

16 Jan 2020

Verified traveler

Excellent staff kind and helpful room was beautiful

10/10

Exceptional

11 Jan 2020

Verified traveler

Great stylish vacation

Great service, great location.
The window was vert vert dirty.
The noise from the street a nit load, but in general, it was excellent!

Friends_and_family Family

2/10

Poor

02 Jan 2020

Jojo

Unfortunately I was really dispointed with my stay at the Lighthouse.
We were suppose to 6 nights but after the 3rd night we left to an other hotel. Here is a list of issues:

1. We weren't able to sleep because of the noise. It sounded like there was a washing machine above our room. It was very loud. (see attached video where you can hear the noise. We actually discovered it was a water pump which I also attached a picture)it made it impossible to sleep.

2. On the second day there was no running water. We weren't able to take a shower and we had a wedding to attend.

3. I asked front desk for a clothing iron. A maid broth it up to our room. When she knocked on the door she did not say one word not even a smile. The iron had too much water so she emptied it on the floor in front of the room gave it to me and then left.

4. The hotel seemed like it was under construction. And that's totally fine but the hallways of the hotel were dirty with footsepts everywhere. Ive never seen that at a hotel. (see attached picture)

5. On the first day of our stay I had to repair the shower head by myself also the cleaning crew did not clean the room until 4pm. Additionally the room was not properly cleaned on any of the days we were there.

6. When I went to have breakfast at the restaurant the host sat me at a table. No-one came to take my order so I got up thinking that I had to order at the front desk. I asked the host where I should order and she was very rude!

Friends_and_family Family

10/10

Exceptional

20 Dec 2019

Verified traveler

We had a great time in Tel Aviv and staying in the Lighthouse made the experience even better!

Leisure Partner

10/10

Exceptional

18 Dec 2019

Ana

Bravo Brown!

The hotel is in a great area in Ben Yehuda Street, close to the beaches, to Dizgenhoff Square, to Rabin Square. It is beautifully decorated, the service is amazing. They make you feel pampered and in a super cool place. They provide bikes, beach towels, taxis, anything you might need.
Food is delicious.
Linens and bedroom sizes are great and so is water pressure in the showers.
All in all a big bravo for Brown Hotels!

8/10

Excellent

02 Dec 2019

Shir

Beautiful hotel in a very good location, the towels were not clean and soft. Too bad there is no consideration for a parking lot across the road, the cost of a parking lot is very high

Friends_and_family Friends

10/10

Exceptional

20 Nov 2019

Verified traveler

Great welcome with Champagne and appetizers. Very modern design and great views. Favorite hotel experience on trip. Central location.

Business_and_leisure Friends

10/10

Exceptional

16 Nov 2019

Verified traveler

we really enjoyed our stay here,location,parking,staff,everything was great,would stay again

Leisure Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

5 star service, modern vibe hotel.

Incredible hotel. Great location. Very cool modern decor. Service that i’ve never experienced before. Tour of the hotel, choice of upgrade if we wanted and shown the rooms first before we decided to pay extra or not. Complimentary glass of champagne on arrival and the throughout the trip. Bottle of wine, chocolates & fruit complimentary to the room. Excellent local advice for food & tours. Amazing terrace for breakfast. 160 shekels taxi to the airport (€40/$45). Really friendly & helpful staff.

Friends_and_family Family

10/10

Exceptional

11 Oct 2019

Joe

Comfort & Style

Stylish hotel with lots of nice little touches. Excellent service. Staff very friendly and accommodating. Don’t miss the breakfast buffet! One of the best I’ve had and served in a beautiful indoor/outdoor terraced garden space! Enjoyed the roof deck spa tub too after a long day walking and sightseeing!

Self

10/10

Exceptional

11 Oct 2019

Debra

Great choice for your stay in Tel Aviv

Location, service, and breakfast were amazing. This spot is highly recommended. The added bonus was the bicycle included with the room. It was super fun to explore on a bike!

Business

6/10

Pleasant

04 Aug 2019

Larushka

Good location art deco hotel

The hotel is located in a central area and close to good restaurants and the beach. Our room was on the 16th floor and there is a water tank or something on the 17th floor which made noise. The walls are also not very soundproof and the hotel in general are very dark. The service was good and a few extra touches like wine and chocolate were delivered to our room, which was great.

Family

10/10

Exceptional

12 Jul 2019

Leah

Great location, good people.

I love every Brown property I stay in and the Lighthouse is one of the best. Lingering over breakfast for two hours on a perfect patio, excellent showers and a wonderful staff. I'll continue to return.

10/10

Exceptional

10 Jul 2019

S

Our stay was amazing, first night we stayed in a room that was pretty noisy. The staff did everything they could to make us feel comfortable and a different room was a ready within the blink of an eye. The hotel looks, hip, nice and the rooftopbar is a pearl!

Friends

10/10

Exceptional

02 Jul 2019

Verified traveler

Amazing Place

Amazing hotel, amazing staff, great location. Room was a little loud with water noises that’s the only complaint.

Family

8/10

Excellent

05 Jun 2019

Verified traveler

Welcoming and helpful staff and gracious management. A gem in a cental location for business and 3 minutes from the ocean.

Family

10/10

Exceptional

03 Jun 2019

Verified traveler

Great service, good location

Hotel is in good location a couple blocks from the beach. More of a chic, modern vibe. We were traveling with our 10 mo baby, not their target demo, but staff was really helpful in helping us get setup, luggage, crib, etc.

Family

10/10

Exceptional

03 May 2019

youval

Great service , and manager takes care of his guest ...feel like 5 star hotel

10/10

Exceptional

22 Apr 2019

Rafael

Thank you for an amazing stay! :)

Hands down to the best customer service I've ever had.
I originally booked 4 nights and ended up staying for a whole week! Hotel Staff is always with a smile and extremely accommodating.
I had a minor issue and they went above and beyond to make sure I was happy..
A big thank you to all of you, from the front desk to the ceo.
Breakfast was incredible.
Location is perfect, 5 minute walk to the beach.. I highly recommend this place and I will definitely come back on my next trip to Israel.

10/10

Exceptional

24 Mar 2019

Dalit

Excellent location, excellent service, excellent food

Partner