Knights Inn Kissimmee

United States , Orlando Area - Florida - FL
Kissimmee, 4651 W. Us Highway 192
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100 reviews shown

6/10

Pleasant

10 Mar 2026

Manuel

Yes

Partner

2/10

Poor

03 Mar 2026

Sheyla

Bathroom was dirty and toilet had broken seat. The overall appearance of the facility was subpar. Not recommending this place at all.

Partner

2/10

Poor

29 Dec 2025

Phemie

No, room was not clean, especially the toilet and bathtub. the toilet and bathroom sink clogged. It said breakfast included, but after checked in. I asked the owner he said no breakfast.

Friends_and_family Family

4/10

Poor

27 Dec 2025

Tomas Alberto

Dirty and bad customer service

Leisure Family

2/10

Poor

09 Nov 2025

Naddy

They have the wrong check in age listed online but won’t honor it.

2/10

Poor

09 Nov 2025

Jason

Dirty room, molded toilet, sticky floors, cars with busted put windows in the parking lot. Dirty shower, dirty bedding..with other people's hair. Light switch fell off the wall when we walked in. Flimsy wooden door seperating the hotel room next to yours.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Johnny

Rooms and sorounding areas need to be addressed properly

Leisure Self

2/10

Poor

17 Aug 2025

jose

No ac

4/10

Poor

16 Aug 2025

Verified traveler

Was a cheap option but still could of been cleaner

First room door was damaged doubted the saftey of it as it wouldnt fully lock and nasty a/c filter . They got me another room instead door was fine on this room but a/c filter was nasty room was dirty prior guests belongings left in room doubting any real cleaning besides making the bed also was no toilet paper in room found out too late and had to walk up to the front to get some.

Partner

2/10

Poor

10 Jun 2025

Vinelly

Not what was advertised go somewhere else... It smells everywhere very bad .

2/10

Poor

24 May 2025

Dien

Place was dirty in and out,bed bugs in the bed, no breakfast

Business Self

2/10

Poor

05 Oct 2024

mirella

Terrible hotel

2/10

Poor

03 Mar 2024

Anthony

Looks to be a halfway house

Tons of stains all over everything chair, headboard, sheets, no fitted sheet just a flat sheet laid over the bed, hair in the shower, smelled like smoke. Definitely a little bit of a sketchy crowd that looks to live there. Locks that seemed to do nothing and others didn’t work.

We paid $130 for this definitely would expect wayy better for that price.

Partner

4/10

Poor

21 Feb 2024

Jonathan

Our bed was a mess, it almost seemed as if someone checked out and they didn’t clean the room up, but my husband and I were so exhausted we didn’t say anything.

Leisure Partner

6/10

Pleasant

18 Feb 2024

Ramón

Cockroaches.

Leisure Pet

2/10

Poor

16 Nov 2023

Eddy

Terrible!

Leisure Family

2/10

Poor

22 Sep 2023

Solomon

Cops everywhere rounding the whole building too bad

Self

10/10

Exceptional

26 Jul 2023

Cary

I was in town due to a death in the family. This little hotel was a nice break from the tasks at hand. The staff were very nice, always polite and accommodating. They had the coolest cat who I bought treats for. The room was a bit older and weathered, but it was comfortable and clean. A nice quiet retreat after my days of work. Thank you.

Business_and_leisure Self

2/10

Poor

04 Jul 2023

JAMES

DO NOT STAY AT CRIME HOTEL OR AREA

Did not stay.. Drug users, prostitutes all in the hotel.. They wanted to charge a fee for our two registered service dogs.. Since they were not pets they wanted to charge cleaning fee. I refused and left as it is against Federal ADA Rules..
Will not issue a refund. Very shady owners and staff.. Have reported to FL State Attorney, and also in process of Federal ADA office. Desk clerk is son in law of owner, and very rude..
If nothing else the forth coming legal costs and fines will be way more than a refund.. The hotel does say pet friendly, but they try to get around law.. As a Decorated Disabled Military Veteran it is appalling..
This area of Kissimmee FL is all homeless transients, drugs, and prostitutes. DO NOT STAY HERE. We lived down here for 31 years, moved in 2018. This strip on Hwy 192, between The Olive Garden and Medieval Times is so sketchy now.
This area is very crime ridden for hotels. Businesses are good.

Friends_and_family Family

2/10

Poor

20 Jun 2023

Gaetano

Staff was really rude discombobulated only cared about money places disgustingly filthy pubic hairs in the damn bathtub stains horrible I tried to leave but they wouldn't let me said that they already charged my card I will never ever ever go back smelled like cigarettes the room was terrible I couldn't wait to get up and go home

Pet

2/10

Poor

09 May 2023

Jeff

Did not stay was no where near what was on your site. Look at room went back to desk and asked for a refund and sent a message to you the next morning asking for refund

2/10

Poor

21 Mar 2023

Michael

The room here was the most disgusting, dirtiest, moldy, foul smelling, mildewy, bug infested room we have ever stayed in, and we have been abroad in some of the worst third countries in the world. We did not feel safe here. There was NO free breakfast as advertised. There was no housekeeping service between days. Had to get our own clean towels. The room odor saturated our clothes and luggage. Disgusting! Do not stay here no matter the circumstances.

Leisure Family

2/10

Poor

20 Feb 2023

Verified traveler

Damaged room, not clean, towels and bed sheets look like they don’t get cleaned consistently

Self

2/10

Poor

19 Feb 2023

Chelymay

Estaba siguió, con mal olor, tenías muchas cucarachas y por eso no me quede en ese hotel. La atención en frondes fue grocera

2/10

Poor

08 Oct 2022

John

Never again

Terrible

Friends_and_family Family

2/10

Poor

03 Oct 2022

Jeffrey

Total scam. If you cancel or no show, they will charge you the entire cost of the reservation plus the penalty, even though I have an email from the hotel stating there is only a 1 night penalty, for NO SHOWS. This all happened during the pending Hurricane Ian. I cant believe this so called business is stealing money from vulnerable people. I was charged almost $500 over the stated penalty. I am disputing the charge and have reported them to the Florida scam hotline.

Leisure Pet

2/10

Poor

01 Oct 2022

Carlos

It doesn’t have free breakfast

Business Partner

2/10

Poor

30 Sep 2022

Roberta

Disgusting!

This place was the worst hotel I have ever seen. Toilet broken, refridgerator missing any shelves, mirror held up with painter's tape, curtains torn and stained, dead bug in nightstand, door lock not functioning properly, and we both started itching within minutes of being in the room. This room was unsanitary and the interactions of people outside seemed dangerous with the smell of drugs and bags filled in grocery carts. Absolutely unacceptable and owner would not refund. Don't believe if the response from owner tries to downplay or act like I am reviewing the wrong place. This place is a dumpster fire!

Friends_and_family Family

2/10

Poor

30 Sep 2022

Nereida

The room door are broken big gaps under the doors, they only provide 1 thin bedsheet nothing more to cover yourself with, bathroom could use a upgrade on shower knobs. Random people knocking on door. Over priced for a stayed.
Only friendly employee was a guy at the desk and the maintenance.

Pet

4/10

Poor

16 Sep 2022

Billie

The add said breakfast and we didn’t have hot water. You could tell they are trying to fix it up.

Friends_and_family Family

2/10

Poor

31 Jul 2022

Carol

nasty hotel

The room smelled musty and cigarette smoke, which was supposed to be non smoker room. It had roaches, bathroom was dirty,when i went to the front desk to complain, the man was very nasty would not do anything about it. we had to go out and buy cleaning supplies to clean the room. we had to buy garbage bag for our garbage. it was so terrible i dont know how they can give out rooms like that

Friends_and_family Family

2/10

Poor

18 Jul 2022

Couldn’t use the pool. It was just a solid green the only thing missing from it was wild animals.

The continental breakfast kind of implies there might be a place to sit down I’m sure some people wouldn’t mind standing in the rain drinking their coffee and eating a stale donut once you got the dirt off of it.

Leisure Partner

4/10

Poor

13 Jun 2022

Greg

Although the owner/manager was very kind, the hotel just wasn't clean. There was hair in our bathroom, on the floor and in the tub and a pregnancy test on the luggage rack. :-(

Friends_and_family Family

2/10

Poor

16 May 2022

Ashley

Horrible

hole in walls, stinky, mattress not cleaned, bathroom was horrible, the drugs in the place is horrible, walked around the room and my feet turned BLACK

Friends_and_family Family

4/10

Poor

25 Apr 2022

Patrick

No tissues,No microwave,welfare recipients living on property,no fridge.... unacceptable !

Leisure Family

6/10

Pleasant

24 Apr 2022

Franciscus

Property needs updating

Leisure Partner

2/10

Poor

27 Mar 2022

Elizabeth

Horrible stay

The room had old furniture and there was a horrible smell in the room. The hotel seemed to have drug activity around it. The staff was horrible and very nasty. There were bugs in the room.

Friends_and_family Family

2/10

Poor

26 Mar 2022

Jennifer

Avoid this hotel

Hair and roaches in bathroom. Room smelled and gave me a migraine. Only stayed one night but still had to pay for both nights. Would like to have had a light blanket on the beds as well.

Friends_and_family Family

2/10

Poor

20 Mar 2022

Sara

Just don't. Not hygienic, comfortable, nice, or even basically accommodating. Expedia customers pay far more per room and many long term residents make it very unpleasant.

Leisure Family

2/10

Poor

07 Mar 2022

Francisco

the bathroom in terrible condition, there were flukes, the dirty sheets and the noise outside is terrible

Leisure Family

2/10

Poor

30 Dec 2021

LOUIS

It was very horrible that place and inside rooms out of updated for falll parts and smelling very stink and no real of cable instead of roku basic cable tv shows.. the bath tub and shower little bit destroyed it not enough to hotter..

I won't come back anymore them still out of years. I found stole people money already been remodel owner's suite place and bought their vechiles not for each of rooms remodel lack them..

Leisure Self

2/10

Poor

05 Dec 2021

Rondolis

They need to shut it down

We arrived it smell like cigarettes. The head boards were very dirty. Blood stains on the pillow case. Lots of drug attics…

Friends_and_family Family

4/10

Poor

19 Nov 2021

Ruben

Rooms dirty and bathrooms dirty not for
Families many people out and about on drugs

Leisure Family

2/10

Poor

15 Nov 2021

Nicole

Pictures Of Hotel On Site Are Very Misleading

The pictures on the site does not look anything like the actual hotel. It was disgusting and outdated. I recommend you pass by the hotel before you regret it like me.

Friends_and_family Family

2/10

Poor

15 Nov 2021

Verified traveler

Do not stay here. Unsafe location

Room had a strong smoke odor, multiple people were loitering outside the rooms, in the parking lot and around the office. The environment did not feel due to all of the people wandering around the premises who looked either homeless, on drugs or other.

2/10

Poor

13 Nov 2021

Steven

This hotel room is consistent with the idea that you get what you pay for. It was very cheap.

The furniture was heavily soiled, bathroom door had holes in it, toilet came complete with a plunger, light fixtures where missing shades, etc.

Also, car alarms went off at 3:00 am, 3 police cars showed up. Homeless person around dumpster.

Do not bring your family to this hotel.

Leisure Self

2/10

Poor

25 Oct 2021

Deanna

Filth.

Bugs, shower head TAPED on, SMOKE FILLED ROOM, bugs, FILTHY chair, bed linens, towels were thread bare-like ones you’d clean the dog vomit up with, holes in doors, lights didn’t work, smoke filled room, bugs, switched rooms and that one was exactly the same. Had to go to urgent care for a migraine the next morning due to smoke filled room.

Friends_and_family Family

2/10

Poor

15 Oct 2021

Iris

The room doesn't have air condition, dirty, the pool was with worms.

Friends_and_family Family

6/10

Pleasant

11 Oct 2021

Richard

Roach

When I first walked into the room there was a roach crawling across the bed. A few minutes later there were two other roaches crawling on the wall. I was able to ignore it as it was just one night but if I would have been with my daughter she would have refused to stay there.
Also the room smelled like the previous guests were smokers and it reeked of previous cigarette smoke. I did not bring it up to the owners of the hotel because I was exhausted and did not want to deal with changing rooms or hotels.

Friends_and_family Family

10/10

Exceptional

23 Aug 2021

Ricardo

No discrepencies......

I stayed for 7 days in this location had a couple of issues buy was resolved very quickly. No complaints and will stay again

Business

6/10

Pleasant

12 Aug 2021

Michael

Record that for me so I can hear it.

My stay was disappointing my next door neighbor was fighting with their partner the whole time . And when I called to complain their response was for me to get a audio recording of the neighbor's voices while they are arguing and fighting with each other. Which I am not even sure that is legal to due actuality. Finally after the staff obviously was not going to fix the problem I ended up calling the police on the neighbor's adjacent to my hotel room. The police took one person away via an ambulance and gave the other people inside the room a warning.

Friends_and_family Friends

2/10

Poor

27 Jul 2021

Verified traveler

This property is horribly run down Trash thrown in front of the rooms. Bad smell in the room. deterioration of door handles. I could not stay in the hotel, because I was also afraid of the outdoor environment, even clients walking shirtless in the parking lot.

Leisure Family

2/10

Poor

21 Jul 2021

Verified traveler

The room smelled like marijuana. My brother’s room smelled like smoke. Stains on the ottomans in both rooms. Only half of a roll of tissue in both rooms. There were only thin blankets similar to a sheet in all rooms. No comforter in any room at all. The shower curtain was black and dirty from top to bottom. Apparently they don’t wash them. I clicked the pay at the property button while making my reservation. They charged my card before I even got to the room. Therefore they had to put my money back on my card. Online it says $80 on the weekend and they charged my brother $110 plus tax on that Saturday. There were DRUG dealers and drug users just standing around outside while we were trying to unload our cars. We all felt very unsafe and uncomfortable the whole time. We will never go back to that hotel again.

Leisure Family

2/10

Poor

18 Jul 2021

Christopher

Junk nasty

Check into my room first thing i was greeted with was roaches everywhere door was missed up door lock was just hanging from door call the office they told me that I had to stay in that room and that they didn’t have no other room and they ain’t going to give me a refund and that I got to deal with it paying almost 80 dollar for this stay

Self

2/10

Poor

16 Jul 2021

Verified traveler

Disgusting customer service

My booking was for 3 people and it said up to 4 but since we had a deal vs. What they charge there they were mad and harassed us and said we were a burdon because we booked online instead of the $90 they wanted to charge. They said they didn't care what I paid online or what it said but it wasn't the $77 I paid they wanted $20 for the 3rd person so to be friendly and not have problems with owner we had my sister get her own room elsewhere the next night and I stated that when I went and paid in their lobby and they were so rude and tell me okay fine but no visitors at all so with that and just that I was in the office bothering them with a payment, then all day nothing from them until 1am. I was asleep and the owner comes banging on the door like it was an emergency and immediately I thought my poor sister staying by herself at a diff. Hotel and answer and it was the owner saying she wanted $20 for the 3rd person who I had to show her it was only me and my husband, now mind you I don't make noise I don't bother a soul I even get my own towels and all which they wouldn't give me because I stayed over.. I will never stay there again and I pray nobody else does.

Friends_and_family Family

2/10

Poor

16 Jul 2021

Verified traveler

The room had a cigar smell. The bathroom had a big mold stain. It didn't have a paper bin. I found somebody else's hair on the floor.

Leisure Family

2/10

Poor

09 Jul 2021

Verified traveler

The pictures of the rooms are not the pictures of the real property. The room had an awful strong smell of cigarrettes. The floor, walls, bathtub, sink were all dirty. Bed smelled bad.
Didnt take me 10mins to decide that I wanted to leave the place and requested a refund, the administrator said he would keep the money because I had already entered the room and now he had to \"clean the room\" again. Later I noticed on Google reviews and everywhere that this is their MO, everybody complains about the same cigarrette smell, but the admin said he \"didnt smell anything\", and when people notice the place is bad and request a refund, they always have an excuse of why they will not return the money. Regardless of how long it took, since in my case I did it within 10 to 15 mins since I checked in. The Admins are running a fraudulent business here and should be banned from the hotel/Inn services.

Stay away from this place. Expedia should remove this place from their services.

Business_and_leisure Pet

4/10

Poor

07 Jul 2021

Verified traveler

No hair dryer, towels are small & very thin, toilet seat wobbly, bed not comfortable, pillows are flat, sink drainage without cover, AC unit very noisy, linens were crumpled, molds in shower grout, noone’s answering my phone call, fridge with an inch of frost in freezer, you can hear people walking outside Needs a total makeover.

Leisure Family

8/10

Excellent

06 Jul 2021

Verified traveler

K, at first they gave me the wrong room & it was nasty, but the attendant fixed it up and put me in the correct room and it met my standards. Thank you again.

Business_and_leisure Family

2/10

Poor

22 Jun 2021

Carlos

Hotels.com sucks

I was never checked in since it was no vacancy. And I still got charged 177.10anf no one wants to refound me my money

Partner

6/10

Pleasant

13 May 2021

Verified traveler

It was comfortable. Outlets need replaced. Need more towels and pillows. Overall we weren't very impressed.

Leisure Family

10/10

Exceptional

08 Mar 2021

Brian

Awsome stay

They were great

Partner

2/10

Poor

15 Feb 2021

Taina

NASTY,NASTY,NASTY..... AM NOT GOONG ON WIT MA STORY BUT ITS NASTY FRFR

Friends_and_family Family

2/10

Poor

24 Dec 2020

Verified traveler

Need to get rid of the criminal elements here

This was a great place with the old owners, but the new owners need to get rid of the drug and criminal elements that hang out outside the far left corner of motel area near room 117 bottom and top floors yelling smoking dope and fighting in the rooms all night long...

Partner

4/10

Poor

12 Mar 2020

Trista

The properties location I like, but the staff never came by to clean my room or give me towels I had to go to the office and ask for towels and toilet paper and take my own trash to the dumpster, which overflowing all over the ground. After I went a picked up trash bags at the store. The sink was backed up upon arrival the toilet barely flushed and the carpet was dirty and fraying. The doors on the dresser didn’t open and the pool was never open to use. Upon check out we waited 20 minutes for someone to check us out at the front desk and no one came. Very disappointed and I have made a formal complaint to the corporate office.

Business_and_leisure Family_with_children

6/10

Pleasant

10 Mar 2020

Verified traveler

Refrigerator leaked and didn’t work spoiled all my food

Friends_and_family Family

8/10

Excellent

09 Mar 2020

Verified traveler

It was ok. I was expecting to have a breakfast, but it was a cup off coffee, some bananas and muffins set on small tall table.

Leisure Family

8/10

Excellent

09 Mar 2020

Verified traveler

Placement to activities was good. Room outdated and in need of repair.

Leisure Family

2/10

Poor

04 Mar 2020

daniel

horrible experience

the room smelled really bad. the bed was super uncomfortable and the shower was broken and no room service

Friends_and_family Family

10/10

Exceptional

01 Mar 2020

Taylor

The room was kinda dirty and the tv didn’t work so they moved our rooms. The overnight manager was amazing and made the experience so much better.

Friends_and_family Friends

2/10

Poor

18 Feb 2020

James

The worst hotel I ever stayed in. No room service. If you stay more than one night. No wifi , no continental breakfast . I had to put a towel on floor to keep the carpet nails from sticking my foot. Between the bath room and the sleeping area. Also paid 100.00 a night I will never stay in a knight inn

Partner

4/10

Poor

17 Feb 2020

Bartolomeu

bad smelling room, dirty bathroom, and they said there would be breakfast and what I saw was nothing breakfast. I do not recommend it to anyone, very bad this hotel.

Friends_and_family Family

2/10

Poor

17 Feb 2020

Souza

This place is terrible! Room was dirty and stinks. We had to go to Target to buy some kind of Lysol to spray The bed, bathroom and all over the room.
Give you and your family a favor, stay away from this hotel!

Leisure Family

8/10

Excellent

13 Dec 2019

Verified traveler

Excelente place to stay for rest and very clean. The price was right and near the attractions of Disney

Leisure Self

8/10

Excellent

09 Dec 2019

Richard

Clean and simple

It nothing fancy it is very dated bathroom look like from the 50s . It was clean and everything worked just a simple no frills place to sleep.

Partner

2/10

Poor

25 Nov 2019

Verified traveler

It’s a motel, tagged as a hotel.
Door locks were broken, WiFi would not work most of the times, rooms were not clean specially the restrooms, bed was not in a good shape either. They only serve Coffee and packaged pastries for breakfast, so not worth spending extra bucks for breakfast.
It might be okay if you just wanna spend a night while traveling, but definitely not worth staying for more than a night.

Leisure Family

10/10

Exceptional

15 Nov 2019

Verified traveler

This hotel is clean, the location is central, it is safe .. check in is after 3:00 p.m. there are no exceptions, it is economical

Friends_and_family Family

6/10

Pleasant

12 Nov 2019

Jean

Okay. No ice machine available all machines were broken. The breakfast included was just pastries, coffee, and orange juice.

Friends_and_family Family

2/10

Poor

22 Sep 2019

Verified traveler

Sleepless in Kissimmee

The owner was aggressive when I presented a passport. He demanded an address for their system. There were stains on the furniture and the room smelled old.

Business

4/10

Poor

04 Sep 2019

Verified traveler

No me gusto simplemente y ni desayuno como dicen trajeron en dos Días que me quede como supuestamente dice en la página y no había papel higiénico y pelo en la bañera en verdad no se si limpiaron el baño o se les olvidó

Business_and_leisure Self

2/10

Poor

20 Jul 2019

Verified traveler

The room was dirty and tje faucet came off when tried to use the dink and had dirt underneath. The phone didn't work. We walked out never staying there. After living the property they immediately charged me for 2 nights.

Leisure

6/10

Pleasant

02 Jul 2019

Verified traveler

Just a place to get some rest!!!

The stay was ok it was late at night just needed a place to sleep . I waited 30min to get checked in at that was at 3am in morning. I was the only one there

Family

2/10

Poor

27 May 2019

Ricky

Hated it!

NO WATER & NON WORKING WIFI

Partner

8/10

Excellent

20 May 2019

SSAA

Say Breakfast in the ad, but is : coffee,pastry,banana.

Leisure Family

8/10

Excellent

08 Apr 2019

Verified traveler

It was ok the breakfast should have more varieties and liquid creamer

Friends_and_family Family

2/10

Poor

27 Mar 2019

Verified traveler

Horrible service employees were extremely disrespectful there was blood on the wall in our room and the maid left our door open after cleaning our room

Leisure Family_with_children

2/10

Poor

12 Mar 2019

Verified traveler

Best place to drink alcohol

Worse night ever people drunk in front of the room talking loud until 7:00 am and the management said I’m sorry for the inconvenience.

Family

4/10

Poor

11 Mar 2019

Verified traveler

No shower curtain! Lights between beds didn't work! Toilet barely flushed! AC run down unit. Not worth the price they charge!

Leisure Self

6/10

Pleasant

06 Mar 2019

Verified traveler

never could get internet to work
good location
wanted privacy and they cleaned room anyway
\"Continental Breakfast\" was banana or muffin - coffee or orange juice
good about accommodating us for early check in

Leisure Partner

2/10

Poor

02 Mar 2019

Tiffany

TERRIBLE

Absolutely horrendous. No one would answer the phone, no one was there to greet us at the desk, our room ac wasn't working and the place charged my card TWICE after hotel.com took it saying their \"internet was out\" . I will NEVER ever give this place my money in my life even if it was the last place available in town.

Partner

8/10

Excellent

27 Feb 2019

Verified traveler

When I first arrived I got in late and was very tired so didn't really look at the room .but it was not entirely to my satisfaction and smelt really damp .this set of my COPD .I went to see the reception first thing in the morning and within 1/2 an hour i had a different room which was clean and fresh ..I noticed that there was quite a bit of maintenance going on and believe some of the rooms are being upgraded having said that i wasn't effected by the works .I think that with a bit more work this could be improved .I would return here it is a good base .the cleaning staff are very polite and hard working .
My only real concern is the swimming pool is in the middle of the car park and think it could do with some form of walk way each side i just think that kids rushing out between the cars to get to the pool is asking for trouble

Leisure Self

2/10

Poor

18 Feb 2019

Verified traveler

I didn't like the fact that they debited my card without my authorization. I specifically chose to pay in person on your site and my reservation was canceled do to their like of greediness.

Leisure Family

2/10

Poor

16 Jan 2019

Verified traveler

The worst hotel ever!

I booked a room for 3 people and I understood it was a King size bed. This is not the first time i have done this and the sofa bed will always be available but when i went to the front desk they won't give me bedding for the sofa bed so my daughter had to sleep there without bedding. We gather every cloth we had but she wasn't able to sleep at all. I woke up around 2 am as i can't sleep either because there's a strange smell. Besides that there were simple maintenance things that should have been fixed: at least 2 lights are not working, the wifi was not working, they don't answer the phone when i call the reception, the toilet seat is detached, the toilet paper holder is broken, the bed has a protruding metal that is sharp which my wife accidentally hit. Luckily she didn't bleed. The towels and hand towels were for 2 people. As i said before I booked for 3 people from hotels.com and they won't honor it and they said I know it's a king size bed. Furthermore the fridge is rusty even inside, it's really filthy. The microwave had so much stains inside and outside, it's like taken from the dumpster. When i went downstairs the ice machine doesn't work. When you turn on the exhaust fan in the bathroom, it spits dust all over the place. They have no breakfast area. It was horrible! We were not able to sleep. I would like to request a refund.

Family

2/10

Poor

04 Jan 2019

Luis

horrible

The worst of the worst.

Family

2/10

Poor

01 Jan 2019

Verified traveler

There was no toilet paper holder. The sink didn't have drain plug. Room was not clean at all. Towels were not fresh.

Leisure Family

2/10

Poor

01 Jan 2019

Verified traveler

Everything messed up !!!!!!! Ice , towels , toilet , water ,blanket , floor , light , everything had problem , balkoni rail (dangerous) , carpet floor (bad dirty ) , refregrator , wifi ......

Leisure Family

2/10

Poor

30 Dec 2018

Verified traveler

Not worthy at all-poor service and amenities

Several things:
1. The rooms look like hundreds of years old and stained. Proper lights were not there inside the room. Only one old light bulb was working, except one in the bathroom. TV was not working! Only two small towels were provided in the bathroom in our two double-bed room.
2. NO WI-FI. I was provided with a username and a password during check-in. But the wifi did not get connected in any of our devices. Showed 'IP configuration failure'. The most ridiculous part happened when I asked about this in the desk. They said wifi may not reach to my room and I may have to roam around some places to get wifi!! It was not even getting connected in the lobby!
3. NO BREAKFAST!! ONLY MUFFINS AND BANANAS! Is this kind of a joke? Do you picture 'continental breakfast' in a hotel with only muffins and bananas kept in one corner in the lobby? We had to go outside to have proper breakfast afterwards.

I had the worst hotel experience here. I usually check few things before booking a hotel: cost, availability of breakfast and wifi, cleanliness and service. Neither I got breakfast nor wifi here. Service and cleanliness was horrible. But the price I had to pay was comparable to any other moderate to good hotel. I seriously think this hotel does not qualify to be listed in HOTELS.COM. This downgrades your services.

Partner

2/10

Poor

30 Dec 2018

Verified traveler

bad A/C and very dirty room. They tried not to refund the charges and after threatening them, they deducted a part.

6/10

Pleasant

29 Dec 2018

Verified traveler

Outdated and Filthy

The hotel was in a great location. It was very ghetto, lights appliances and switches that didn’t work. Also bullet holes in the curtains, several holes in the walls, a broken dead bolt, cobwebs and thick layers of dust around all the baseboards. Multiple random stains on the walls, including blood. Even had pubic hair in the refrigerator too. On the upside the room didn’t smell, and there were no bedbugs or roaches. Pillows and sheets appeared to be clean. We didn’t swim but the pool also looked clean. The man who checked us in, said we could have a late check out at noon, however the woman in the morning said it was not allowed and we had 15 minutes to get out. Also my little girl needed a toothbrush and she said they had none at the front desk. There was only enough shampoo and conditioner and towels for one person to take a shower and the toilet never stopped running. We were able to get some sleep, the area was overall safe and was also conveniently located less than 7 miles from Disney world. For the lack of cleanliness and amenities I would’ve expected to pay half that cost regardless of the location. It should have been discounted by at least half due to the fact we checked in at 2 AM and got put out shortly after 11 AM instead of 12 PM as promised the night before. Even though I checked in over the phone it still took triple the time once I arrived at the hotel. He was polite but gave me a key card envelope that was crumpled up with someone else’s name written on it.

Family

2/10

Poor

26 Oct 2018

Verified traveler

Bad stay

The hotel rooms look nothing like what they look like on their website pictures. Once arrived at the room the walls and floors were heavily stained, the sheets are very thin and barely keep you warm. The AC is extremely loud and sounds like a tractor, the bathroom fan as well. The overall feel of this room was horrid, I might as well have stayed under a bridge it will give you the same feeling. I forgot to mention it also had roaches.

Partner