Name: Springhill Suites Orlando Lake Buena Vista South
Address: 4991 Calypso Cay Way, Kissimmee, 34746, US

2/10

Poor

04 Aug 2026

Jonathan

Por mas de 4 años siempre vamos en familia por mas de 3 veces en el año en esta ocasion perdimos 2 dias enfermos por la condiciones de la habitacion y el aire acondicionado ya que somos asmaticos y el moho en las ventanillas del aire acondicionado afecto nuestra salud a tal punto que ademas de perder 2 dias de nustras vacaciones tuvimos que incurrir en gastos de mediacamentos,una verdadera desepcion despues de tanto tiempo

8/10

Excellent

03 Aug 2026

David James

Our room was fairly clean, The bathroom was spotless but around the edges of the room and close to the beds and couch could have been cleaner.
The rooms, lobby and dining area is dated. We’ve been coming to this property for over 10 years and nothing has been updated and is a little run down. The outside amenities are always great, clean and well maintained.
Our room was right next to elevator. The elevator was running all night and kept us up. The hotel was definitely not fully booked and I’m sure there were other rooms available.

6/10

Pleasant

03 Aug 2026

Hector

I stayed at this hotel three times several years ago, with my last visit being in 2018. Returning recently, I was highly disappointed to see that the property has completely gone downhill and desperately needs remodeling. Everything is worn down, and they are still using the same furniture from almost 10 years ago. The breakfast room is in especially rough shape. The vinyl on the benches and chairs is peeling badly, which scratches your legs if you are wearing shorts. The only bright spot of the stay was the front desk. There was only one person working—a short blonde lady—and she was incredibly pleasant and helpful despite being understaffed. I love the history I have with this hotel, but management seriously needs to invest in updating the property before I would consider returning.

6/10

Pleasant

02 Aug 2026

Josue

El desayudo deberia variar, los 3 dias que desayune todo fue lo mismo. El cuarto que nos dieron primero el aire acondicionado no funcionaba, deben revisar el cuarto antes de asignarlo a alguien. El cuarto que nos cambiaron solo tenia un TV. Verificar mantenimiento de acensores ya que me quede encerrado en el acensor

10/10

Exceptional

26 Jul 2026

Aily

Staff was very friendly helpful and professional. Room carpet was not clean. Otherwise was great!!

10/10

Exceptional

24 Jul 2026

Laura

NA

2/10

Poor

21 Jul 2026

Walter

Poor customer service and they charged me for parking, rundown place.

Partner

4/10

Poor

20 Jul 2026

Michelle

We booked this hotel for one night. We booked it because it said it slept 6. When we opened the sofa bet it was extremely rusty, moldy under the mattress and the mattress was I’m assuming a double for a queen bed so all of the rusty metal party were exposed for you to sleep on. I considered it unusable. The television was also broke. We crammed 3 into a double bed and left as soon as we could. I would not recommend this hotel especially if you plan to use the sofa bed.

Family_with_children

6/10

Pleasant

19 Jul 2026

mona

The property looked to be in decent shape. The lobby and hallway was good. Big breakfast area with good food. The staff was nice.
The air conditioner in the room was extremely noisy and every time it went on at night it woke me up. The bathroom water faucet came out in a trickle. There was a brown hair in my bed and a small chocolate or blood spot in my cover, both of which I didn’t see until the morning.
The wall next to the a/c needed repair.
The pool area and mini golf was nice, but the pool was overcrowded with kids. There was an “adult pool”, also overcrowded.
All in all, if you want an inexpensive hotel, then this is a decent place.

Partner

6/10

Pleasant

19 Jul 2026

Hernandez

I did not have a very satisfactory experience. The room was only cleaned every other day, and there were no amenities such as water or coffee provided.

Self

4/10

Poor

19 Jul 2026

Shirley

The staff is amazing, the building was painted so it looks good. The rooms are VERY OUTDATED!! Carpet looks dingy, no thermostat just a wall unit AC and NO USB PORTS!! I’m so use to ports in the rooms that I didn’t have a plug. I had to go to Walmart to buy a plug like really.? They need new lobby Furniture and someone to maintain them. Calypso Cay pool area is amazing.

Partner

10/10

Exceptional

16 Jul 2026

Michael

The pools were great for the price it was budget friendly and had a lot of fun pools for my son he had a blast. Room was huge and clean. Would stay any time I am in the area.

Family_with_children

4/10

Poor

15 Jul 2026

Haylea

They get a star for a usable splash pad and kid friendly pool, all in a good location. Walking into the room brought me back to house-flooded-post-hurricane-Ian - from the smell of mildew to the moistness in the air, on the carpet and the furniture. The fixtures were rusted, toilet dirty, and sheets clearly unwashed. The money saved staying here was not worth the discomfort of sleeping in a room above 100% humidity.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

James

This is our family go to hotel in Orlando area

Family_with_children

8/10

Excellent

14 Jul 2026

Ismael Cruz

It was a very good experience staying at this hotel.
In general the Hotel is very clean and comfortable.
The hotel is in a very good spot, easy to get in and out from the highway.
It’s located at 15 minutes from Disney Animal Kingdom and Disney Springs.
In the down side of my stay was the zip line area was closed.
And I would like to see variety in the breakfast area, not exactly the same every morning.
Giving 4/5 stars.

4/10

Poor

13 Jul 2026

Jorge

We are on vacation. Vacations happens once a year for my family. We came Florida to travel through some towns as Miami, Fort Myers and Orlando and we could see the big difference in cleaning omg this hotel with plenty of rooms has the worst cleaning ever, please there are many families as mine with kids, and we don’t deserve this. The customer service was nice but everything crumbling down when the rooms specifically the bathrooms have a horrible smell and dirty. We have spent a lot of money in these hotels cause we trust in your hotel name. It is not a chip hotel ok? We are members of Marriott and we consider this is not fair.

Family_with_children

10/10

Exceptional

13 Jul 2026

Martha

All was well kept, and the staff was extremely helpful. The only \"ding\" I have to share is that they do not have a coffee stand available beyond the breakfast period. The other chain hotels I stayed at had coffee available throughout the day. Traveling with children, it's helpful to have caffeine at hand. The hot tub had no jets working, but it was hot.

Family_with_children

8/10

Excellent

12 Jul 2026

MARIA

Everyday regular

Partner

8/10

Excellent

12 Jul 2026

Crystal

This stay was great but the breakfast was not good. The sausage patties feel like cardboard and when you look inside of them they do not look like me at all.

They should definitely switch breakfast to bacon and an option for biscuits and gravy because the sausage is really bad

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

James

Staff friendly and polite breakfast delicious room was clean no complaints

Friends_and_family Family

4/10

Poor

12 Jul 2026

Jonathan jouse

everything was pretty decent i think if ur young and want somewhere to stay i would pick this hotel it does have a lot of places close to it are experience wasn’t bad but we did end up finding a underwear behind our couch but the staff was friendly.

Partner

8/10

Excellent

11 Jul 2026

Tyler William

I was traveling with my daughter. We both felt the room was clean and comfortable. Breakfast was good. The pool area is great for families! We enjoyed our stay there.

Family_with_children

10/10

Exceptional

10 Jul 2026

Jackie

Staff was very friendly and helpful. Rooms were clean and housekeeping did good job with re stocking rooms.

Family_with_children

10/10

Exceptional

10 Jul 2026

Jesus Tomas

Room was Very clean. I loved it that it didn't have pets at this hotel. Staff was friendly mainly the general manager that worked while we stayed. Breakfast can use some changes. We were there for 5 days and it didn't change during that time. Coffee was delicious 😋 loved the access to the water park since we went with our grandchildren. They really enjoyed swimming and watching a movie in the evenings. We would definitely use the Hotel again.

Family_with_children

10/10

Exceptional

09 Jul 2026

Steven Dale

Second visit/vacation with this hotel. Everything was wonderful!

Partner

8/10

Excellent

09 Jul 2026

Scott

I liked the layout of the queen suite room. It had a nice living area with a TV. The bedroom area had a separate TV as well. The bathroom was very spacious and the room had a nice mini-kitchen area.

This is a busy hotel in the Disney World area of Kissimmee so there was some obvious signs of damage by guests in the hallway, elevators, etc. It wasn't major, but you could tell the facility sees alot of traffic.

The only truly negative thing about this property is that they charge $15 daily to park your vehicle in their uncovered, asphalt parking lot. I find that to be ridiculous.

Self

8/10

Excellent

07 Jul 2026

jorge

Good breakfast. Clean room.

2/10

Poor

06 Jul 2026

kim

My initial thought prior to booking was that this Marriott looked nicer than the others in the area. My partner and I noticed that the reviews were better than other hotels. I think spending $89 plus taxes and fees, for a night is steep for what we got.
We stopped for a good nights rest and for a break of the LONG road trip.
The air was so humid, I felt like I could taste it, and it smelled horrible. The bed had hair and little black dots of debris. The curtains had smears of black stuff.
When I went to go inquire about a different room, nobody was at the front counter.
The only thing decent was the breakfast and the woman was nice during check in.
This is now the second Marriott that I have been to that I regretted. Most likely won’t be returning to any.

Partner

10/10

Exceptional

06 Jul 2026

Yailen

Breakfast is not very varied but the basics, milk, yogurt, coffee, cereal, waffles and muffins and breads are there. The room is fine, the sofa is for a replacement now. The pools are smaller than they seem in the photos but they are always clean and there are several hotels together and you can swim in the one you want (there are 3) yes I recommend it and yes I would come back.

8/10

Excellent

06 Jul 2026

Wanda

Very great place

Friends

10/10

Exceptional

05 Jul 2026

ROLAND

Great place to stay! Staffs are friendly

Family_with_children

10/10

Exceptional

05 Jul 2026

Mayra

La atención

Partner

10/10

Exceptional

05 Jul 2026

Samuel

Todo excelente limpieza y trato del personal y las facilidades nos encantó

Family_with_children

10/10

Exceptional

03 Jul 2026

Jessica

Our family really enjoyed our stay at the SpringHill Suites! Our room was nice, the staff were amazing and there was plenty to do!!

10/10

Exceptional

02 Jul 2026

CRYSTAL

I really thought it was perfect for my family

8/10

Excellent

28 Jun 2026

Delany

Good food and close to everything

Family_with_children

10/10

Exceptional

26 Jun 2026

Vanessa

I love the multiple onsite amenities. Our suite was spacious. The pull out sofa mattress was very thin and uncomfortable. But overall our stay was enjoyable.

Family_with_children

8/10

Excellent

25 Jun 2026

Rene

Nice

Family

6/10

Pleasant

23 Jun 2026

Mercedes

Wear and tear not taken care of in hotel, fridge didnt work and beds were not comfortable. However kids liked putt putt and pool but two of my three were not tall enough for slide.

Family_with_children

8/10

Excellent

22 Jun 2026

Emmanuel

Good place

Self

10/10

Exceptional

20 Jun 2026

Marilyn

Aunque no es un hotel nuevo está muy limpio y céntrico para todo, parques, comida , tiendas. Habitaciones amplias y cómodas. Su personal es muy atento. Están construyendo en la piscina.

Family

10/10

Exceptional

18 Jun 2026

Clarence

This is a phenomenal facility. The staff goes way beyond their normal duties to accommodate you. It's located within everything to include Walmart and other stores to accommodate your needs. So many things in the area to do for the family.

Family_with_children

10/10

Exceptional

18 Jun 2026

carmen

The cleanliness and hospitality of the staff made or stay unforgettable.

Family

10/10

Exceptional

13 Jun 2026

Valentina

Good breakfast

Friends

4/10

Poor

13 Jun 2026

Moody

This hotel is very old and has old things in the hotel and the room. The water comes out very low in the shower and the sink. I was very very disappointed in this hotel. The others that I stayed at has been a great stay. But this one was not a good stay at all!!! Very very disappointed.

Partner

4/10

Poor

12 Jun 2026

Richard

Very dated. The shower doors in my room were old and missing a handles. Maintenance had to install a kitchen drawer knob so I could open the door when in the shower. Carpeting, furniture, and decorations need a refresh. Also lacks onsite restaurant or lounge. Only a pool bar that is shared with other hotels.

Business

10/10

Exceptional

12 Jun 2026

Michael

Super friendly staff that got us right in.

Friends_and_family Friends

6/10

Pleasant

09 Jun 2026

Alison

This hotel was okay. It was safe and clean, but more run down than anticipated. Lighting was dim and everything felt worn out and outdated. Breakfast was fine enough, with scrambled eggs and sausage each morning, along with old bagels, muffins, a Mickey Mouse waffle maker, and watered down oatmeal. The breakfast staff was so kind and helpful.

We intentionally selected this hotel based on the amenities included, and we were disappointed to learn the main pool was closed, the splash pad didn’t work, and the remaining pool was shared with multiple other hotels on the area. It was very crowded.

Additionally, one night, at about 1am, the fire alarm went off. It continued for a few minutes, just long enough to wake our entire party up, then turned off. We waited a few minutes to see what we should do, but even now, days later, nobody followed up on it.

If you need a cheap, safe place to crash at night, this is fine. If you’re looking for any level of experience, I’d find something else.

Family_with_children

4/10

Poor

08 Jun 2026

Elvis

This hotel is a rundown dump that does not deserve the Marriot brand. As a matter of fact it’s deceptive to carry the Marriot brand as anyone booking a Marriot hotel does so with a certain condfidence and expectation to have a hotel/room of Marriott standard. The furniture was old, couch raveled out and torn, legs broken, carpets are 59 years old, elevator was filthy, water barely ran from the shower and don’t get started on the buffet breakfast, that’s a scam!

Family

10/10

Exceptional

07 Jun 2026

Karen

Fantastic amenities, especially if you have kids! The location and breakfast included was also great! Room was clean and great size for 4 of us!

Family_with_children

10/10

Exceptional

07 Jun 2026

RONNEL

Breakfast host Maria was very nice and helpful, I give her a 5 star for service.

Partner

2/10

Poor

05 Jun 2026

Eleisa

Declined

Self

10/10

Exceptional

03 Jun 2026

katherine

Always amazing when we stay with them! Amazing pools.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Micah

The place is quiet in the room is clean and spacious

Friends_and_family Family

4/10

Poor

30 May 2026

Derek

Wasn’t able to check in until 530 even though we arrived at 330 due to not enough staff to clean the rooms. The main pool was out of commission. They said they would add Marriott points to my account but never did. Room was inexpensive so just going to figure you get what you pay for.

6/10

Pleasant

29 May 2026

Brandon R R

The staff was super awesome. They had a lot of guests to manage but did a very good job and were super friendly. Our room was ready by the time we arrived, the floors looked like they weren't cleaned properly, maybe a once over. The shower faucet looked like it needed some maintenance (caulking was worn out) and the tub didn't drain very well. Breakfast was plentiful, pool was a little crazy but a lot of fun, all in all, for being loaded to the gills with guests and super hot, the staff was excellent and our stay was ok.

Family_with_children

2/10

Poor

29 May 2026

Yusmary

Broken room light, broken phone, toilet leaking, bed sheets with holes on it, at breakfast the waffle machine was out of batter, one toaster was broken and of course waiting lines were too long for both.

Family

10/10

Exceptional

27 May 2026

Cheyenne

While we’re were there unfortunately they are doing construction on some of the pools but the open pool was still nice! Overall happy with our experience

Friends

4/10

Poor

27 May 2026

Jeslyn

Didn't get our room until 6pm, check in was at 4. Hotel is DEFINITELY dated. Beds are small double beds, shower curtain hangs under your feet in the shower, 1 pool doesnt even have water, zip line is closed, rock wall is closed, ac barely works.

10/10

Exceptional

26 May 2026

Brittany

The pool was fun and refreshing for both parents and kids. It was also very nice to play mini golf as a family. The rooms were clean with cozy beds.

Family_with_children

8/10

Excellent

26 May 2026

yussuan

Pool in construction

Family_with_children

10/10

Exceptional

25 May 2026

KERRINE

This location was amazing. I stay with my for her bday. We took the brightline and spend an over night.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Nayma

Muy limpio y personal muy amable

2/10

Poor

23 May 2026

Ashley

Rooms were gross no air conditioning in the hall way. Very run down pool is not open. Ghetto

Family_with_children

10/10

Exceptional

22 May 2026

Linda

Bedroom was clean and comfortable! Bathroom was clean! Staff was professional and friendly!

Friends_and_family Family

10/10

Exceptional

22 May 2026

SABRENA

Nice amenities

Family_with_children

10/10

Exceptional

19 May 2026

omoyiwola

We totally enjoyed our time here. Great food and amenities. Ambience was wonderful.

Family_with_children

10/10

Exceptional

18 May 2026

Blanca

Had a wonderful time with my family in our 2 week vacation.

Friends_and_family Family

6/10

Pleasant

18 May 2026

Cindy

Staff is very nice and polite. Facility is kept clean. I wish I knew there was a fee to pay for the parking space and that the main pool was under construction. Other wise our stay was okay

Family

10/10

Exceptional

15 May 2026

Alejandra

Me encantó este lugar , limpio , cómodo y central para todo , sobretodo si vas a los parques !
Estaba muy ordenado y cómodo , muy recomendado !!

Family_with_children

10/10

Exceptional

12 May 2026

Yeine

Great stay

Family_with_children

6/10

Pleasant

12 May 2026

Angelica

I enjoyed the pools, breakfast needs to be better, room cleaning should be daily not every other day

Family_with_children

10/10

Exceptional

10 May 2026

Juan

Good

Friends_and_family Family

2/10

Poor

05 May 2026

JONATHAN

Hotel was old and dirty. Stains on carpets that made you feel dirty. Very little hot water even after letting water run. Also was told it was self parking but was charged 15.00 per day. Not a hotel I would rush back to stay at again.

Self

8/10

Excellent

02 May 2026

Kelley

Room was outdated but clean. And couch was very sunk in. Over all good stay and was worth price

10/10

Exceptional

29 Apr 2026

Angela

Usually I don’t do reviews but honestly it the breakfast staff for me Maria and the other lady they’re absolutely wonderful. Please give her a raise.
She truly deserve it. -angie

6/10

Pleasant

28 Apr 2026

Joanne

Pools are great

Friends

10/10

Exceptional

26 Apr 2026

Heidi

We had a nice large room, enjoyed the pools and hot tub. We also played in mini golf and had food and drinks poolside which was great.

Partner

10/10

Exceptional

20 Apr 2026

George

Nice hotel. Close to restaurants

Self

10/10

Exceptional

18 Apr 2026

Antonio

Excelent

Partner

6/10

Pleasant

16 Apr 2026

Raymond

breakfast really mediocre at best although coffee was good

Self

10/10

Exceptional

15 Apr 2026

Dawn

Great location away from all the hustle and bustle . Pool didn't open until later in the morning which was unfortunate. The company they use for poolside food was awesome

Family_with_children

10/10

Exceptional

14 Apr 2026

shane

Clean with play areas and pool that your kids will love.

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Kristiana

I’ve been coming here for over 5 years and the place now just appears dated. No updates have been made and a lot of the activities such as fire pits,rock climbing and the trampoline is gone. Sadly,This was our last visit here.

Family_with_children

10/10

Exceptional

12 Apr 2026

Artemio

Muy bonito el hotel todo muy tranquilo y muy limpio y el personal bien agradables

Family_with_children

10/10

Exceptional

12 Apr 2026

Kimmii

Everything was great!

10/10

Exceptional

11 Apr 2026

wes

The staff was very friendly. The breakfast area got very busy some days, but the tables were always clean and everything was well stocked. I was never waiting for more coffee or food to be brought out. The washer and dryer worked well, which is almost a miracle these days. Maid service was every other day, so keep that in mind if you're there for multiple days. I would stay here again.

Family_with_children

4/10

Poor

09 Apr 2026

Paola

Front desk receptionist, not professional at all

They will charge you $15 fee for daily parking

Same breakfast for 3 days straight
Boring ….

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Lisandra

Room was clean and great condition

10/10

Exceptional

06 Apr 2026

William

They have a strict 4pm check-in. But you can use the pool while waiting to check in if you are early like us. Breakfast was pretty good. The staff at the front desk were really nice.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Rachel

Great hotel generally nice

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Bryan

Smell, needs deep cleaning

6/10

Pleasant

29 Mar 2026

Ashraf

Outdated hotel that needs a facelift. Sofas in rooms are very old, torn and need to be decommissioned. It is not worth the money if it wasn’t for the heated pool with the slide and jacuzzi. Still overpriced for the quality of service and the outdated condition of the rooms.

Family_with_children

10/10

Exceptional

28 Mar 2026

Jose

Muy bien todo

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Baldemar

Breakfast was good but it was always the same everyday though. Amenities was really nice considering the price and the rooms were comfortable. Overall I would recommend to my friends and families.

Family_with_children

8/10

Excellent

25 Mar 2026

Laura Carolyn Alice

Staff were very friendly. Continental breakfast was great. Overall the hotel could use a little bit of updating, air conditioner is very noisy, didn’t bother us much but if you’re sensitive to that you might have trouble sleeping. No safe in the room which we didn’t like. Our 7 year old daughter enjoyed the pools and waterslides and mini putt. Beds were comfy but pull out couch is definitely not comfy. Overall good budget friendly hotel.

Family_with_children

10/10

Exceptional

24 Mar 2026

LUIS

Perfect

10/10

Exceptional

23 Mar 2026

Kelly

Great place to be with your family

Family_with_children

6/10

Pleasant

22 Mar 2026

HEINRICH

The facilities were okay, but unfortunately cleanliness was a major issue. The bathroom was dirty and had a bad smell, especially in the shower area. The pillows felt like pieces of cloth—so old they had no support left. The hallway carpet was dirty, and the tables in the breakfast room were not clean either. Overall, the furniture looked old and worn.
For the price paid, I expected much more. Very disappointing.

Family

8/10

Excellent

22 Mar 2026

Brien

It’s ok for what it is