Name: BW Plus Orlando Lake Buena Vista South Inn &Suites
Address: 3484 Polynesian Isle Boulevard, Kissimmee, 34746, US

6/10

Pleasant

04 Aug 2026

cara

Breakfast good enough, staff extremely helpful, room smelled very strongly of damp, my partner ended up having allergic reaction to it, currently still recovering. Pool and jacuzzi excellent. Laundry facilities good but had problems with dryer taking payment, I had to turn it on and off again.
Make sure you take a confirmation email or print out of your booking because they diddnt have us down for the two nights and I had to show them my confirmation as for some reason it wasn't showing up on their system, staff were very helpful and kind and sorted this out.

Overall the hotel stay would have been very good for us if only the room diddnt absolutely wreak of damp and mould, for this reason we would not return for our health which is a shame because everything else at the hotel was great.

8/10

Excellent

29 Jul 2026

Dennis

It is an older building and has some musty smells in the room. Comfortable bed and close to all attractions.

10/10

Exceptional

27 Jul 2026

Richard

The room was very clean. The breakfast was delicious and well stocked. The staff was very helpful in keeping food on the serving counters.

10/10

Exceptional

26 Jul 2026

Susan

Hot tub not working

2/10

Poor

24 Jul 2026

Jorge

Na

6/10

Pleasant

22 Jul 2026

Raylyn

Room smells, and outdated, but stuffs are nice and helpful

6/10

Pleasant

21 Jul 2026

Krystal

The service was good we were able to check in early… the elevator needs updating every time it stopped it dropped us hard. The room was a nice size. There was leftover Starbucks && crumbl in our fridge…. The bathroom is roomy the shower can use an update though && there was long hairs not only on the toilet but also in the shower && on bed covers… the walls where the twin beds were filthy… it was only a 1 night stay so we didn’t complain but wouldn’t stay there for an extended time….

Family_with_children

10/10

Exceptional

20 Jul 2026

Sandra

Great

10/10

Exceptional

19 Jul 2026

Jen

Always enjoy my stay here.

Family

10/10

Exceptional

18 Jul 2026

Ifeyinwa

The hotel was clean. Breakfast was good and the staff were very nice and friendly

Partner

4/10

Poor

17 Jul 2026

Alteria

The night manager he was very rude! He was not helpful at all. The morning manager during checkout was not friendly or helpful at all due to booking with Expedia! The EV charger was kind of broken

Family_with_children

10/10

Exceptional

17 Jul 2026

Augusta

Excellent customer service and clean rooms

4/10

Poor

16 Jul 2026

Ixia

The hotel itself isn't bad, but the service is terrible. I paid in advance, yet they tried to charge me extra on top of the rate. I had spoken to the manager about staying until 12:30 PM—since I had arrived at 4:00 AM after a 12-hour drive due to a family emergency and needed to rest—and although they initially agreed, a staff member tried to charge me an extra $75 and refused to honor the arrangement. I had to switch hotels, and thank God I found another one in the area that was more empathetic. I do not recommend this place; the morning staff member, in particular, is very rude.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Morena

I love how helpful and kind was everybody!! We just got there and felt welcomed !! Thank you for helping us after a long night in the airport

Family_with_children

10/10

Exceptional

15 Jul 2026

Elsie

This was our 3rd time staying there in 1 year. I truly feel seen and heard at that location. Every staff member is as helpful as they can be. If you have any questions, they are ready with an answer. The grounds are kept nicely; the rooms are extremely clean and smell nice. Breakfast every morning is hot and a full breakfast. Another perk is that Walmart is literally right next door. I will definitely be staying there again!

Family

8/10

Excellent

15 Jul 2026

Tim

We had a good stay. The room was pretty clean but the hallway carpets needed a good cleaning. There were also some strange seat/booth covers in the breakfast area but, otherwise, it was nice.
The breakfast was decent and well-stocked. The staff were wonderful.

8/10

Excellent

15 Jul 2026

Druen

NA

Family

8/10

Excellent

12 Jul 2026

Lashelle

The room was very clean, and the staff was friendly. But the pool could have been a little cleaner. Overall, I was satisfied and enjoyed my stay.

Family

10/10

Exceptional

12 Jul 2026

Yudimirka

Really nice 100% recommend

8/10

Excellent

08 Jul 2026

Nicole

Juwanna was fantastic at check-in—quick, helpful, and greeted us with a friendly smile. Our room was spacious and very comfortable for my son and me. The pool was nice, and while the hot tub bubbles weren’t working, it still felt great to relax there after a day at Disney.
Housekeeping was excellent. We received fresh, clean towels every day, and they even replaced the ones we'd hung up to reuse. They also provided a fresh bar of soap daily, which was a nice touch.
Breakfast was okay; the pancake machine was down, which was a little disappointing.
The only real issue we had was at check-out. We waited about 20 minutes for someone to come to the front desk because no one was there. It would really improve the guest experience if the hotel had someone consistently staffed at the front desk during the busy morning check-out hours, especially between 8:00 a.m. and 11:00 a.m.
Despite that inconvenience, the hotel's location is great, and overall we had a very good stay. We'd be happy to return in the future.

8/10

Excellent

07 Jul 2026

Tenisha

Ok

Family_with_children

8/10

Excellent

06 Jul 2026

Dennis

The breakfast was very good both days. The staff were very knowledgeable about Orlando's activities.

10/10

Exceptional

06 Jul 2026

Francisco o

Muy buena ubicación para todo el personal súper amable y muy limpio

Family

10/10

Exceptional

05 Jul 2026

Kristen

Great breakfast buffet! First room the key cards didn't work so had to go back down to get them reset. Once we got in room the smell of piss almost knocked me over! The room was hot smelled like pee and looked stayed in! Dirty towels on counter. Immediately left to front desk and was given new room that was great thankfully. Staff was very helpful. Over all id stay again.

Partner

10/10

Exceptional

05 Jul 2026

Amit

Best service

10/10

Exceptional

05 Jul 2026

maili

Everything was good.

Family

10/10

Exceptional

05 Jul 2026

steve

Exceptionally clean and a very helpful and friendly staff. Above average breakfast served promptly. I would absolutely stay here again. I’ve been in the area often and this is the gold standard for the value.

Partner

10/10

Exceptional

04 Jul 2026

Betty

Such a nice place to stay the breakfast was hot and plentiful and tasty . With lots to choose from. I am celiac and had plenty to choose from.
The pillows are so comfy and its very nicely updated as far as being a little older.
100 percent would stay at this hotel again.
Parking was easy to.
All the staff were super friendly.
The room was so clean.
The fridge and microwave were clean and a nice bonus.
We needed to change our room to a ground floor room and they did it no questions asked .

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

Marsha

Breakfast was good. Wish it was a bit earlier in the morning during the weekday. Pool was well maintained as well.

Partner

10/10

Exceptional

02 Jul 2026

Christopher David

We've stayed here twice before and like the convenient location and the hotel has plenty of free parking. The room was good and comfortable. The staff were very helpful with anything needed.

Family

10/10

Exceptional

01 Jul 2026

Tommy

Good

10/10

Exceptional

30 Jun 2026

Shanaiya

Great place to stay nice room . Pool and hot tub was great I will be booking again

Friends

8/10

Excellent

29 Jun 2026

Ricardo

Will be back. Excellent place to stay. super clean.

Friends

4/10

Poor

28 Jun 2026

Jennher

Immediate rating if you dont wanna read.
2/10
rooms are disgusting. We opened the closet to find bags of random orders in there like if no one has opened the door. When we pulled out the mattress couch.. DISGUSTING! Mold and random white stuff, no mattress cover but thank god because we got to see the disgusting yellow and orange mattress!
No soap.. just a facial bar.. the bathroom had different handles on each side of the door. The air was musty from poor ventilation, which seems to be common in a lot of cheaper hotels. The AC wall unit was also dirty and my girl and I especially were getting runny nose and stuffy nose lying down of course from the poorly cleaned and ventilated space. Thankfully it was 1 night, I couldn't sleep from having to wakeup and grab toilet paper to act as tissues. And that too, no tissues on the nightstands! There was a opened cheap box in the bathroom that I was not gonna use. The TV was too old for anything like screen mirroring and only had channel number inputs on the remote. Breakfast was okay, not many options. The pool.. dirty with leaves and sediment all over the floor with a plastic back floating in there since we checked in at 2 pm the day before. Same dirty level for the hot tub. We at least wanted to relax there..

Family

8/10

Excellent

28 Jun 2026

Joseph

Every thing was great clean room good staff and well made breakfast

Partner

10/10

Exceptional

27 Jun 2026

CHERIFA

Very helpful staff, nice morning breakfast and very quite at night.

Family

8/10

Excellent

26 Jun 2026

Jean

The staff was great and the room was quiet and clean. Only one problem was apparently no ice machines were working. I tried 3 different floors and no ice. Breakfast had a good selection too

Friends

10/10

Exceptional

22 Jun 2026

David

The room was clean was beautiful great hot tub

Friends_and_family Family

2/10

Poor

20 Jun 2026

Nicole

We stayed here for one night. We had 3 rooms for 3 families. Our flight was delayed and we got in late around 11pm. The staff was great but we were met with roaches in one of our bathrooms. I took videos and photos and went to the front desk staff immediately. They did accommodate and move us to another room but nothing further was offered.

Family_with_children

6/10

Pleasant

17 Jun 2026

Ebenie

Big roach on floor in room and beds really hard other then that food was great at breakfast

Friends

8/10

Excellent

17 Jun 2026

Olena

Staff was great

2/10

Poor

16 Jun 2026

Oscar

Sábanas sucias.

Family_with_children

10/10

Exceptional

13 Jun 2026

Delmarie

El desayuno estaba bueno! pero le falta variar el estilo de la proteína. Se repetía el mismo.

Partner

6/10

Pleasant

12 Jun 2026

jean

When we first arrived, everything was good, the room was clean, when we came back to the room, I wanted to take a relaxing bath and the water would not turn off, I tried my friend tried and the friend had to go downstairs to get someone, I got burned by hot water in the tub, the lady at the desk apologized, but that was it, they moved us to another bedroom, same clean and very nice, there were Ants in the bathtub, no more of this hotel

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Timothy

Very clean room, nice staff and great breakfast

10/10

Exceptional

08 Jun 2026

Marizet

Todo muy limpio, y acogedor

2/10

Poor

08 Jun 2026

James Alexander

Had one of the worst experience in my life. The hotel is extremely dirty and poorly managed.. i went with family and they have no consideration. The smell was overwhelming from the moment I walked in—strong, unpleasant, and clearly not fresh.
What made the situation even worse was the stain on the sheet.

Family_with_children

2/10

Poor

06 Jun 2026

michelle

Don't let the beautiful curb side appeal you. I hate to post this but...... I use Expedia for all my travel and had never had a horrific experience like this one. Checked in facility curb appeal was beautiful lobby not bad but when you get to your room BEWARE! DO NOT I REPEAT DO NOT STAY. The rooms smelled

Family_with_children

6/10

Pleasant

04 Jun 2026

josue

I asked for a floor level room which I was given problem was this room looked old as in it had a old capuchin with stains on it dust and stains on the cabinets it looked like a room that hadn’t been updated in a while

Self

10/10

Exceptional

01 Jun 2026

Orlando

Excelente

6/10

Pleasant

01 Jun 2026

Charles

Close to Disney. Rooms were not the cleanest. Check in took awhile.

Family_with_children

10/10

Exceptional

30 May 2026

helder

Room was great, clean. Amenities were good. Check in easy fast with no issues. Unfortunately Check out took too long on a Saturday morning, not enough staff to take care of an easy and quick Check out. A lines form spend a little more than 20 minutes waiting for assistance.

Friends_and_family Friends

8/10

Excellent

28 May 2026

RICKIE

Rooms were clean and well furnished. Refrigerator and microwave were nice for snacks. Breakfast was good typical betel breakfast.

Family_with_children

8/10

Excellent

27 May 2026

Kirtis

Pergect location and amenities for my trip

Self

10/10

Exceptional

26 May 2026

brigitte

Front desk staff was very pleasant.

Partner

6/10

Pleasant

22 May 2026

rosalyn

Nice staff, clean room , good breakfast

Friends_and_family Family

10/10

Exceptional

22 May 2026

Michael

As always, we enjoyed our stay in a Best Western Hotel.

Family_with_children

10/10

Exceptional

20 May 2026

Mohamed

Very clean very friendly staff extra space for parking and great hot breakfast thank you for a great jobs

Friends_and_family Family

10/10

Exceptional

19 May 2026

Eduardo

All is good 👍👍

10/10

Exceptional

17 May 2026

Steven

Excellent

Self

6/10

Pleasant

17 May 2026

Josue

Room was not cleaned at all while staying there and room had little ants crawling on bathroom counter/sink

10/10

Exceptional

14 May 2026

Jessica

Everything was great

10/10

Exceptional

14 May 2026

Timothy

Clean room. Helpful staff but only 2 negative things air conditioner very loud and people running up and down the floor being very loud till 3 am

Friends_and_family Family

10/10

Exceptional

14 May 2026

Matthew

Great property, friendly and welcoming staff, clean rooms and nice pool area. We really enjoyed our stay at this property, we used the hot tub each night of our stay. The included breakfast was great as well.

Partner

10/10

Exceptional

12 May 2026

Timothy

Friendly staff, great breakfast and very clean rooms

Friends_and_family Family

6/10

Pleasant

12 May 2026

Linda

Not the greatest, really old, I was stinky and humid

2/10

Poor

11 May 2026

Jodi

Pool water was murky and not fresh and clean. We had a hole in our ceiling with rusted wire sticking out right above the bed where it looked like a smoke detector was ripped out of the ceiling, and the hole was never repaired. There was food and stuff in the freezer area of the mini fridge belonging to I guess I guess who had been there previously and the refrigerator was dirty and not been cleaned. The bathroom was filthy and looked like it has not been wiped. The carpet felt damp and room smell of mildew in the air just did not get cold in the room. The breakfast was bland and the fruit was not fresh and the apples. Many of them were rotten. There was not a good variety at the hot breakfast bar for the ladies working in. The breakfast area were very nice and we’re working hard to replenish the food we expected a clean room with plenty of clean linens and a clean bathroom and clean mini fridge and we’re sorely disappointed.

Family_with_children

6/10

Pleasant

11 May 2026

Carlos

The staff was very helpful and polite but the ice machine was broken on my floor and the breakfast was very below average as expected from a good buffet. I will give this hotel an average review.

Partner

6/10

Pleasant

06 May 2026

Matthew

It took about 4 to 5 minutes to get hot water in the shower and sink. The elevators were very unpredictable. At one point they shut them down for a few hours and I had to walk to the third floor. Not a big issue. Entire staff that I saw were all Indian. Disheartening that this chain (even from past stays), does not seem to hire American employees. Front desk all hours was Indian staff. Same with housekeeping and grounds. Time to shop around.

Self

4/10

Poor

06 May 2026

Ronald

I paid for a king room and when I got there, they gave me two queen beds

Partner

6/10

Pleasant

03 May 2026

Naomi

Room was dated and smelled like mildew. The bed was very uncomfortable. They only have basic cable. Otherwise the hotel was fine.

Partner

8/10

Excellent

03 May 2026

George

We enjoyed our three night stay. Good proximity to Disney, clean and comfortable room. Breakfast was solid but a bit of variety would make it better. The breakfast staff was very good and hard working. The selection of TV channels brought us back a few decades.

Family

6/10

Pleasant

02 May 2026

Angela

Me hicieron un cobro a mi tarjeta de crédito de la nada sin decirme alguna razón, pido respuestas y nadie contesta

Family

10/10

Exceptional

02 May 2026

Alan

Bathroom (shower ) need to look fix fresh shower

Partner

4/10

Poor

30 Apr 2026

Selwyn

This hotel is not up to the Best Western Plus standard you would expect. Furniture was worn, tub/shower was old and stained. My husband found and killed a cockroach as he entered the room, but didn’t tell me until we checked out the next day. He did tell the front desk staff but they had no reply. The pool and hot tub were nice in the evening. The hot tub jets weren’t working in the morning. Breakfast was good.

Partner

10/10

Exceptional

30 Apr 2026

Emily

I really liked staying here the rooms we very nice and clean.

Family_with_children

2/10

Poor

28 Apr 2026

LuAnn

This was really a disappointing stay. Other than replacement of towels, we have had no servicing of our room. Our beds were not made, toiletries were not replaced and nothing was cleaned. When I inquired, I was told they make up the room after 3 days, as no one wants to work. The building is in need of a lot of repair. There are multiple dips in the hallway floor when walking to the room. We literally got stuck the one working elevator and no one answered the front desk phone when I called from inside the elevator. There were 7 people in the elevator at the time. Afterwards we had to use the staircase for the rest of that day and morning after, which was very inconvenient lugging things up and down the stairs. Additionally, the large water bottle in the breakfast area had been empty the whole 3 days without replacement. I asked if it would be replaced and the response I got was \"I assume so.\" The jacuzzi is also not working properly. The jets are non functional. It just doesn’t appear if the owner/management cares. We were not satisfied.

Family_with_children

8/10

Excellent

28 Apr 2026

JoAnna

Staff was great. Pool was dirty. Elevator broke

Family

4/10

Poor

27 Apr 2026

Mahkai

The room was clean, however it was very old and needs to be renovated asap. There were cracks in the walls and flooring, stains in the carpet, and the hot tubs bubbles didn’t even work. If I wasn’t staying for anything more than sleeping, it probably would’ve been the worst hotel experience I ever had.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Alicia

Was amazing experience. Everything was great. 100% recommendations

10/10

Exceptional

27 Apr 2026

Anthony

The room was very clean, spotless. The temp was perfect when first entering the room. It was obvious they paid attention to even the smallest details. Sure, it looks like an aging property, but they are updating wonderfully. The front lobby, market place, and breakfast area were all well updated , clean, and in great condition. The staff were all super friendly and incredibly helpful with any issues. I didn’t have breakfast.

Self

10/10

Exceptional

26 Apr 2026

Jo Ann

The breakfast buffet was good and the staff were so accommodating. The staff at the front desk made sure we were happy and satisfied about our stay.

Partner

8/10

Excellent

26 Apr 2026

Manuel

Good beds, very comfortable and A/C was good, bathroom good. Breakfast free very good! Hotel have few years but looks ok. We used only to sleep and breakfast in the morning. TV has many channels.

10/10

Exceptional

26 Apr 2026

Lisa

Front desk and other staff were all friendly and helpful. The only 2 complaints I have about the room 1) slight smell of cigarette smoke 2) shower not having the mounted shampoo/conditioner/bodywash (that most hotels now have). Breakfast was hot and fresh and the staff was steadily replenishing the line. Plenty of seating in Breakfast area was nice!
We will stay here again, if we find ourselves back in the area.

Partner

6/10

Pleasant

24 Apr 2026

ALFONSO C

It was good overall

Self

8/10

Excellent

23 Apr 2026

Thomas

Room was clean, overlooked pool, relaxing. Quiet!. A good value. Breakfast was pretty standard hotel freebie. Surprisingly the pancake machjne turned out a decent pancake. Eggs were definitely packaged but tasted good. Sausage and bacon were cooked properly.

Self

6/10

Pleasant

19 Apr 2026

Paula

Breakfast tatsted good, wish there were more of a daily variety. Room had an odor febreeze to the rescue. Daily clean towels. Staff very friendly. Beds super comfy. A bit outdated, telephone, not alot of lighting in room, no usb-c connection. Pod coffee maker a plus. Good coffee in lobby.

Family_with_children

10/10

Exceptional

16 Apr 2026

Melissa L.

My experience was outstanding. The staff was exceptionally friendly. The breakfast was delicious, the room was exceptionally clean, and I enjoyed a restful stay. I highly recommend the Best Western Hotel and will certainly choose to stay here again for future business trips. An excellent experience!

Self

10/10

Exceptional

15 Apr 2026

Dasangge Marie

Breakfast was great! Friendly staff

Partner

6/10

Pleasant

15 Apr 2026

Symonetta

The rooms were not so good. It had a smell that was

8/10

Excellent

14 Apr 2026

Rachel

Nice breakfast area with lots of seating
Breakfast only served until 9:00 am during the week (should be later)
Large room but could use an update

Partner

8/10

Excellent

13 Apr 2026

DELORES

Nice hotel at a fair price.
Included breakfast was a nice perk. Hotel/rooms were clean. Pool/ Hot tub area was well maintained.
Only issues were: could hear the alarm in the next room and people talking in the pool area late at night. Also, finding the hotel was challenging, as there was no sign at the road you needed to turn into.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

WILLIAM

Everything was great

Family

10/10

Exceptional

12 Apr 2026

JANET

Very nice staff. Room was very clean and comfortable

Partner

8/10

Excellent

07 Apr 2026

Denise

Good breakfast, clean room

Self

10/10

Exceptional

04 Apr 2026

David

Shower pressure was great, the room was very clean and quiet. The complimentary breakfast was hot and fresh with a good variety.

Family

6/10

Pleasant

03 Apr 2026

Tommy

Good

Family_with_children

6/10

Pleasant

30 Mar 2026

Kendeisha

Ok.

Self

4/10

Poor

24 Mar 2026

Deborah

I would not recommend this hotel. We had very rude neighbors that woke us up each night in early am hours by yelling,cursing at children in room, room across from us very noisy,too and room two doors down had volume on tv extremely loud during entire stay. Water leak in room above us that came in to our bathroom, was never offered another room, told by staff has happened in other rooms. bathroom dirty, needs deep clean, and wifi very spotty. Mattresses very hard, need replacing or deep mattress toppers to soften.

8/10

Excellent

24 Mar 2026

Diana

If you use the washer and dryer be aware the dryer is 5.00 not 3.25..you can only use a credit card or debit card. Breakfast was good. Beware the pancake maker do not wave you hand too many times lol

Partner