BW Plus Orlando Lake Buena Vista South Inn &Suites

United States , Orlando Area - Florida - FL
KISSIMMEE, 3484 Polynesian Isle Boulevard
Show on Google | Website | Map

100 reviews shown

2/10

Poor

06 Mar 2026

Muammer

Poor overall

10/10

Exceptional

06 Mar 2026

Sarah

Staff is very friendly. Hot breakfast each morning. The pool is nice, nice hot tub. There is a gym. Property is very clean. Good proximity to Disney parks.

Family

4/10

Poor

03 Mar 2026

Steven

Dated hotel and finishes. The entire entry was in dire need of pressure washing.

6/10

Pleasant

28 Feb 2026

Kim

Hotel was ok, room had a bit of a musty smell and its a little dated.I wouldn't stay here again, good location though.

Family

2/10

Poor

27 Feb 2026

Zulia

6/10

Pleasant

25 Feb 2026

Jonathan

My daughter found and killed a bedbug.

Family

6/10

Pleasant

25 Feb 2026

Dolly

room was clean, staff was polite and professional, tv did not work, ac was kinda hot, breakfast was good.

Self

10/10

Exceptional

24 Feb 2026

Jose

The room was great and the staff was very helpful with any questions we had!

Family_with_children

4/10

Poor

23 Feb 2026

Sonia

I recently stayed at this hotel for five days, and unfortunately my experience was disappointing. The room overall cleanliness throughout my stay was below expectations. Housekeeping was inconsistent — on one occasion, my room was not serviced at all, and by the third day I had to personally go to the front desk to request that it be cleaned.

In addition, the property itself appears outdated and in need of remodeling. The overall condition does not reflect what I expected

Family_with_children

6/10

Pleasant

23 Feb 2026

Lauren

The front desk staff was friendly and helpful upon arrival and during our stay. The room was clean, but small. The bathroom definitely had room for improvement-there was no exhaust fan and the door was hung so out of plumb it was nearly impossible to get it to stay open unless something was used as a doorstop. The showerhead lacked pressure and the water never got as hot as I like for a shower, but it was bearable. The included breakfast didn't have many options, but it was decent, and in my opinion, should have opened at least by 6:30AM instead of 7 (there was always a line of people waiting for it to start).

Friends_and_family Family

2/10

Poor

19 Feb 2026

Lynda

Deceptive booking tactics that lock you into booking with no changes allowed even though we gave them 48 hours notice we were checking out early due to weather. Room was in a state of disrepair, bathroom door didn't latch, shoddy repair job of the tub, ripped carpet, no cord on the phone to call the front desk, no cot in the entire hotel, bad black out blinds and ancient elevators. Didn't try the breakfast which only went for a 2 hour window. Management refused to refund our final night that we didn't need. Some front desk staff were kind, one was ignorant and rude. Definitely not worth the inflated rates to be close to Disney. Just book a Disney resort!

4/10

Poor

19 Feb 2026

Ramy

Property not clean. Coffee dispenser never had coffee in it. Sound travels easily between rooms.

10/10

Exceptional

18 Feb 2026

Christopher David

We also stayed here in February 2025 and liked the convenient location and the hotel has plenty of free parking. The room was good and comfortable. The staff were very helpful with anything needed.

Family

10/10

Exceptional

11 Feb 2026

Marla

The room were clean the complimentary breakfast was nice and the location was great as well.

8/10

Excellent

10 Feb 2026

Larry

Good heater

Leisure Family

8/10

Excellent

10 Feb 2026

John

Clean room which was nicely furnished. Good hot breakfast and lovely breakfast staff. Great value hotel.

Leisure Family

10/10

Exceptional

07 Feb 2026

John

Room is always clean, great breakfast and the hotel is close to so many things to do!

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Tina

Average. Not dirty but could use updating

Business_and_leisure Family

2/10

Poor

27 Jan 2026

Amanda

The staff was friendly. However, we would not stay again. The room smelled musty and moldy. The shower was full of mold and the main shower head didn’t work. A definite health hazard!

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Denzin

Conveniently located for purpose

10/10

Exceptional

12 Jan 2026

Amy

Clean Rom and very nice staff.

Business_and_leisure Partner

10/10

Exceptional

12 Jan 2026

Michael

The room was very clean and the staff was very polite and helpful.

Leisure Partner

10/10

Exceptional

12 Jan 2026

husam

all was fine

Leisure Partner

2/10

Poor

11 Jan 2026

Michele

I came to check into the hotel with my children and my husband, we arrived after the normal check in time to a 24 hour front desk with check in time cut off at 6am. We arrived around 2 am due to unexpected delays, with no one at the front desk we were unable to check in for over an hour. A printed paper was left on the top of the counter that read, the front desk clerk would be back shortly, my car ran for over an hour in the parking lot so my kids didn’t have to sit outside in the middle of the night, in Orlando. when the clerk returned she stated she had to go to the bathroom and help other guests.., i asked the front desk clerk if they were able to issue a refund due to the inconvenience. We were told that we had to wait till the general manager got to work for anything to be done. So after I got the kids in the room and settled I tried to turn the tv on & you guested it the remote batteries are DEAD! I went to the front desk to try to get some batteries and I kid you not the front desk clerk was NOT there. I wish this was not the experience my family and I had with this hotel but unfortunately it is. I truly hope they are able to make this right for my family and myself. And hopefully get housekeeping to check the remotes ! And if there’s only one front desk clerk working and they’re doing other things on the property, they should at least have a phone on them that rings the front desk number, so this doesn’t happen This was a really a huge inconvenience, all together.

Leisure Family_with_children

6/10

Pleasant

09 Jan 2026

Youssef Salah Tawfik

Hotel is good and staff are good. However they overcharged me without explanation. Also I realized they charged my credit card the night I checked in, then they cancelled it, then charged me back the day we checked out. It should have been fine if the credit card was in US dollars. However, my credit card is Canadian and I got charged currency conversion. The hotel should pay for that!!

Leisure Family

6/10

Pleasant

09 Jan 2026

Victoria

Room had carpet stains, housekeeping only provided 3 towels each day for 4 people. The breakfast was good. The front desk staff were very friendly and helpful. Would stay again for the price and location.

Leisure Family

10/10

Exceptional

09 Jan 2026

Kathryn

This was our third stay at the Best Western Plus on Polynesian Isle Blvd in just the past few weeks, and once again it did not disappoint. Bertha and Alex at the front desk were truly outstanding during each of our stays. They were welcoming, professional, and genuinely helpful, which made a big difference and kept us coming back.

The property is conveniently located close to the Disney parks and surrounded by great shopping and dining options, making it an easy and practical place to stay. Both the room and the overall property were clean and well maintained. We also really enjoyed the pool and hot tub, which were clean and relaxing after long days at the parks.

Consistency matters, and this hotel has delivered that for us multiple times. We will absolutely be back and highly recommend this location to anyone visiting the area.

Friends_and_family Family

2/10

Poor

07 Jan 2026

Juliana

My two daughters and I booked a room with two queen beds and a sofa bed, but the sofa bed was very dirty, the mattress had no more foam, and when lying down at night I could feel the springs in my back, and it also made a lot of noise. To top it off, there wasn't a spare blanket in the room. I asked at the reception and they informed me that they didn't have one to give me. In short, I slept without a blanket, I was cold, the sofa bed was horrible, and the room and bathroom were very dirty. I hope I never have to stay here again.

10/10

Exceptional

06 Jan 2026

Alexander

Para una estadía de 8 noches, viaje familiar el hotel me pareció muy buena opción. Buena ubicación, cerca de restaurantes, parques temáticos, y lugares para comprar, precio razonable,. Exc atención del staff, y las damas qye sirven desayuno.
Todos los días nos cambiaron paños y dieron articulos de higuiene.
Siempre hubo agua caliente.
En realidad podrían mejorar opciones de proteínas y variedad en el desayuno. Pero por el resto, lo recomiendo y cln gusto volvería.

Friends_and_family Family

4/10

Poor

03 Jan 2026

Stacy

very old, outlets were loose. Overall smelled musty and old. Water smelled bad and did not seem very clean at all.

Leisure Family

10/10

Exceptional

02 Jan 2026

Jerchel

Everything was clean and good as always!

Leisure Family_with_children

2/10

Poor

01 Jan 2026

Yuniel

The room was smelling really bad, the carpet looked really dirty, the bed sheets were dirty, they looked like there were not cleaned at all.

Family_with_children

8/10

Excellent

31 Dec 2025

Deborah

The workers were very helpful and breakfast was very good.

Leisure Family

10/10

Exceptional

31 Dec 2025

BIKASH

Yes! Clean room, very helpful staff, good service, good breakfast 0 FREE. Excellent location next to DISNEY!

Leisure Family

8/10

Excellent

31 Dec 2025

Ankan

The breakfast was made fresh, but they need to be prepared according the number of guests staying. The breakfast was getting over quickly and it takes time to make another round.

Business_and_leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Hadiya

The rooms were clean. The staff was polite. There were a variety of options for breakfast and it changed slightly daily.

10/10

Exceptional

30 Dec 2025

Lina

Hotel room good size could be cleaner in bathrooms...breakfast badic but good

Leisure

10/10

Exceptional

29 Dec 2025

Irene

Clean room, efficient and affordable. Centrally located.

Leisure Family

8/10

Excellent

29 Dec 2025

Kelly

Good

6/10

Pleasant

29 Dec 2025

Flogers

Clean the room and clean the hotel hallways, it was an unpleasant smell around the hotel.

Leisure Family

4/10

Poor

28 Dec 2025

Carlos

It was definitely not full breakfast. You can hear the rooms around you supper loud. Every step the people on the 3rd floor took could he heard and felt. Asked for more towels from cleaning crew was told to go to the reception. Reception said they would send some up. Noone came. Not a convenient drive to any of the parks. Room smelled funky. Pillows were u comfortable.

Leisure Family

2/10

Poor

27 Dec 2025

Laura

There was a dead roach in our toilet upon arrival. And in the morning we noticed a roach on running across our desk. Very outdated. The room smelled like mildew and mold. The paint in patroon was bubbling up from I’m guessing the humidity. Terrible would never stay here again.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Amparo

Great staff, quick check in and out, room big enough for 4 with 2 individual twins+ 1 king, location.

Leisure Family

10/10

Exceptional

25 Dec 2025

Vito

Very good hotel in a convenient location near Disney Springs.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Michel

Business Family

4/10

Poor

23 Dec 2025

Josh

Bathroom fan did not function, room was very damp and smelled musty. Hallway carpets are filthy. Pool was unheated in mid-December. Management was berating staff in the middle of the lobby.

10/10

Exceptional

21 Dec 2025

Beverly

Clean room!

Leisure Family

8/10

Excellent

21 Dec 2025

jean

Great service

Leisure

10/10

Exceptional

20 Dec 2025

Brandt

Convenient

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Marat

Room needs improvement and amenities

Friends_and_family Family

6/10

Pleasant

17 Dec 2025

Jose

Love it

10/10

Exceptional

15 Dec 2025

robert

The room was very clean.
Bertha was very professional and personable

Leisure Partner

2/10

Poor

15 Dec 2025

ken

The room is dated. Furniture is beat up. Carpet is old and worn out. Bathroom needs updated. Shower head was terriable. No water. Water would not shut off in shower. Ran all night. Bed is hard and noisy. Elevators are jumpy and rough hotel needs a lot of work and be brought up to date. Will not be staying again. Very disappointed after reading reviews.

Leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Carlos

The hotel is okay. Close enough to the parks but besides that . It’s a bit old and run down. The room smelled like cigarettes. Elevators are dated and noisy. Also they took the gaming room out but it’s still advertised. 2.5 out of 5

Leisure Family

10/10

Exceptional

14 Dec 2025

Luana

We stay for 9 nights, the room perfect and the staff excellent.

Leisure Family

10/10

Exceptional

14 Dec 2025

luis

Really nice place quiet place room are super clean the staff really friendly
front desk clerk Bertha she was super super nice make us feel welcome I will say it was one of the best experience that I have in customer service I will recommend this Hotel
5 ⭐️for Bertha keep up the good work and everybody

Family_with_children

4/10

Poor

12 Dec 2025

Shaye

The lady who checked us in and the lady who checked us out were friendly and kind. This hotel looks good on the outside and in the lobby. The hallways are a little dingy, but I was hopeful the rooms weren’t the same. Surface level, just walking in it was acceptable. However, the carpet needs to be replaced. It was dingy and had stains. The headboards are rough near the mattress part. The bathroom smelt like weed. The whole room smelt weird.. like humid and mildewy. As soon as I got into bed I started itching.. I did a full bed bug check, didn’t find any, but I am allergic to dust mites so it was probably that. During my bed bug check, the floor near the walls, behind the bed, and behind the night stand were filthy. It was so gross. If I didn’t have my kid with me I probably would have slept in the car until the next morning. I was so grossed out. The water smelt so weird and gross. I used bottled water to brush my teeth. There were like 3 different resort fees. Idk if that’s a Florida thing or what but it was strange.

Leisure Family_with_children

4/10

Poor

12 Dec 2025

JORGE

Cockroaches in the bathroom, no shampoo, old facilities, old elevator with jerky movements as if it were about to fall.

10/10

Exceptional

11 Dec 2025

John

Always super clean and great people plus perfect location!

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Daniel

Clean
Nice staff

Leisure Family

10/10

Exceptional

04 Dec 2025

Kam

Overall great experience

4/10

Poor

01 Dec 2025

yessenia

The staff was amazing but the sheets were dirty as if they havent been changed. They had a make up stain and the room smelled super wet

Leisure Family

6/10

Pleasant

30 Nov 2025

Mireya

Staff, she was not friendly nor accommodating. Food was not good either. Needs an update

Leisure Family

10/10

Exceptional

29 Nov 2025

Pierre

Excellent

10/10

Exceptional

28 Nov 2025

Jeril

You could tell they take pride in their property here. Very clean, great breakfast, and wonderful staff! The only reason it gets 5 stars is because it was th max!

10/10

Exceptional

26 Nov 2025

Jeremiah

Nice

6/10

Pleasant

21 Nov 2025

Saunja

Great staff.

Leisure Family

2/10

Poor

21 Nov 2025

Dilshad

Old rooms. Stained bad sheets and comforter. Loud troubling area

Business_and_leisure Friends

10/10

Exceptional

17 Nov 2025

Amanda

we liked it so much we extended our stay a couple more days. keep up the good work! We will be back

Leisure Partner

10/10

Exceptional

17 Nov 2025

Amanda

The pool area was fabulous and the room was too. Breakfast included was a bonus and our overall stay was great for the price. The staff was awesome and super friendly. They went out of their way to make us feel welcomed and answered all the questions we had.

Leisure Partner

2/10

Poor

17 Nov 2025

Heather

Nothing was fresh or clean
Staff horrible.

6/10

Pleasant

17 Nov 2025

Ernest

Had horrible smell like mold through out the hotel. Stronger odor in the rooms. The staff was amazing and breakfast was good.

Leisure Family

8/10

Excellent

16 Nov 2025

Marcos

Staff, Breakfast was great,
Room is ok.

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Jodi-Ann

Clean and comfortable rooms. Love having the fridge and microwave in the rooms. The location is very convenient close to a lot of food and stores. The full breakfast was also great.

8/10

Excellent

12 Nov 2025

Sonia

Room was clean and comfortable.. reason not 5 stars due to getting a handicapped shower being a bit difficult for non handicapped people to use and wouldn’t want to take away from someone who really needed this room!!

Partner

4/10

Poor

11 Nov 2025

Malquiel

A roach welcomed us as we opened the door and a musty smell.

Leisure Partner

4/10

Poor

10 Nov 2025

Laura

First, I want to note that the front desk staff at this location is wonderful and friendly. The issues here are not a reflection of them at all.

This property is located behind a storage building and surrounded by construction/abandoned properties which obviously makes it seem inconvenient from the start.
The electric vehicle chargers have to be turned on by staff and can only be used for a short period. But even with that, non electric vehicles block them anyways and there is no sign stopping them. The chargers are covered in ants and have aluminum wrapping on them as well.

The Lobby and entry were clean.
One of two elevators was out of order and the one that is working makes hard, abrupt stops and is a little unnerving.

My room was neat and tidy, fresh sheets, bathroom was clean.
My door had to be SLAMMED so that it would actually close though.
The dust ruffles on the beds in my room (320) need to be thrown out. They are badly stained and gross.

The facility did text me so that I could back for help or questions. I asked about an ice machine and they directed me to floor 2 or 4, where an ice machine was located on each of those floors. NEITHER one was working when I went to get ice. I texted back asking if there was an alternative since they were out of order hoping that maybe the employee area had one and they could get me ice but I received no response back.

Overall I would not prefer staying here again. There are other value hotels in the area that are nicer.

Self

6/10

Pleasant

09 Nov 2025

Natalie

Not the worst place I’ve ever stayed, but that’s a pretty low bar. The place is run down and in need of a makeover. Carpet is dingy and musty. There are dips in the floor deep enough to fall into. The veneer was peeling off the edge of the desk, so it was scratching my arms while I was trying to work. Lighting leaves a lot to be desired, the desk is in a dark corner of the room and though I asked for a lamp 3 times, it never happened. Probably the worst thing was the AC vent… it was encrusted with dust and obviously hadn’t been cleaned in years. My allergies went nuts the whole time I was there. The toilet was really low to the ground, which may not be an issue for everyone but I have bad knees so it was very uncomfortable. Bed was lumpy too. I used both Keurig pods on the first night and the housekeepers never replaced them. The free breakfast was practically inedible, other than the bananas. The phone in my room didn’t work, so if I needed anything I had to go down to the desk in person. The microwave sounded like it was going to explode, but it still worked.

On the plus side, water pressure was good and the shower was nice and hot. The provided soap and hair products were nice. Mini fridge and freezer worked well.

I was here on a work trip, and ultimately I think I’ll look for another hotel next time, but mostly because the traffic is so horrific. My job was 4.8 miles away but it took nearly an hour to drive it. I’ll find something closer for next time.

Business

10/10

Exceptional

09 Nov 2025

Donald

Nice room

Partner

10/10

Exceptional

08 Nov 2025

Christina

Everything was great! Breakfast delicious and fresh! Pool was not heated and hot tub was like warm at best but still a wonderful experience!

4/10

Poor

07 Nov 2025

Hannah

Bottled water was only free to diamond members. Halls had zilch AC and at times had a potent smell. The beds were alright but the floor was a different story. It had what i call \"soft spots\" areas very obviously needed repair but rather than fix it they covered them in carpet. On our way out (check out time) the keys failed to work and we needed 3 new ones before they worked. Then to top it off they put a $100 hold on your card. With a place like this (pretty on the outside not so good on the inside) the jold should be maybe $40. All i ask is next time do better

Leisure Family

4/10

Poor

06 Nov 2025

Christina

When we checked in there was a large bug of some kind dead in the bathtub, I’m not sure when the room had been cleaned before us checking in but didn’t seem like it for a while. The breakfast bar was only open for 2 hrs each morning and they shut down immediately when the time came, turned off the light and everything. The pool looked like it hadn’t been cleaned either. Wouldn’t even get in it, Was very disappointed.

10/10

Exceptional

06 Nov 2025

Brenda

This place was great! Very clean, and as for the breakfast, the only thing I missed were the waffles. However, the eggs, sausages, and other options were good

Business_and_leisure Family

10/10

Exceptional

05 Nov 2025

Thomas

The employees were very courteous and helpful, rooms and facilities were very clean.

8/10

Excellent

04 Nov 2025

connie

Nice

8/10

Excellent

03 Nov 2025

Ashley

Nice stay

10/10

Exceptional

31 Oct 2025

Salem

Yes

10/10

Exceptional

29 Oct 2025

Maria

was a great stay at the hotel

Leisure Family

4/10

Poor

16 Oct 2025

Ellen

Breakfast was not as expected, missing more choices for a “full breakfast” did not have Splenda the sweetener I use, coffee was weak and so was the OJ, also breakfast time is only only 2 hours 7-9, you are on vacation and still need to wake up early or skip breakfast

Leisure Partner

4/10

Poor

14 Oct 2025

Patricia

The location and breakfast are good, but the room smells like mold and needs

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Jessica

Great