Name: Holiday Inn Resort Orlando Suites Waterpark
Address: 14500 Continental Gateway, Orlando, 32821, US

Holiday Inn Resort Orlando Suites Waterpark

Orlando Area - Florida - FL · United States

14500 Continental GatewayView location

100 reviews shown

10/10

Exceptional

05 Aug 2026

Jasmine

I had a wonderful time the kids love the amazing water parks, and being able to have access to all the water activities. I love all the available restaurants and also all the workers were very nice and helpful.

2/10

Poor

04 Aug 2026

Milana

Nothing like on the photos. Kids splash zone was closed. Disappointed

2/10

Poor

04 Aug 2026

melqui c garcia

terrible customer service bad communication they lay on the clinet

6/10

Pleasant

04 Aug 2026

John

Overall the facility is nice. The only negative experience I had was my family was only visiting for Saturday and Sunday. On Saturday the water park opened up at 10AM and closed at 6PM. On Sunday we were expecting the same and then when we got to the water park right before 10am, an associate yelled out that the water park was not opening until 12PM. I spoke with the associate and they explained that it was the start of their \"slow season\" do they were cutting back hours on the staff. This was confirmed when I went to speak directly to a Supervisor whom reiterated she was just told by her Director early that morning that they were cutting back and not opening until noon. This made a lot of customers stating there upset as there was nothing posted anywhere around the resort that the water park wasn't opening until Noon. Also, the Flowrider is not included in your stay. That is a separate fee. We booked that for Sunday and nowhere on our confirmation email was it stated we had to check in 45 minutes prior to your session time. When we checked in we were told we couldn't ride because we didn't check in 45 minutes prior and we already booked and paid for the session and this was my families last day at the resort. Thank goodness for one of the associates working at the Flowrider. He contacted a Supervisor and we were able to ride the Flowrider. Moral of this is Communication goes along way and so does lack there of. If you do not clearly communicate to your staff and guests that

10/10

Exceptional

04 Aug 2026

Makida

I like the water activities they had.

4/10

Poor

04 Aug 2026

Nestor

My check-in was at 4:00 pm and the room was not ready to check in until 6:00 pm , definitely very poor service , something i do no recommend others waiting for , specially if they need to get to there room to sleep , rest , shower , etc , there was also another lady the next day complaining for the same thing …

2/10

Poor

03 Aug 2026

Barbara

The cleaning staff cleaned the room by replacing g trash and towels. However, with a booking of 5 people, we only received 4 bath towels. I called the front desk requesting extra bath towels and received small face towels. In addition the photos shown online were misleading. The waterpark was not functioning and the pool water was yellow and not maintained.

2/10

Poor

03 Aug 2026

Claudia

Our stay at this hotel was extremely disappointing. When we first checked in, the bathroom in our room was dirty, with urine on the toilet and hair left in the shower. We had to request another room immediately.

Unfortunately, things didn’t improve. We stayed for several days with two small children, and despite repeatedly asking for housekeeping, our trash wasn’t taken out for four days. We also requested that the floors be cleaned, but it never happened. Housekeeping only did the bare minimum when they finally came.

To make matters worse, the room next to us was extremely loud late at night. We had to call guest services around midnight because we couldn’t get any sleep, especially with young children trying to rest.

Overall, the lack of cleanliness, poor housekeeping, and failure to address basic guest concerns made this a very frustrating experience. I would not stay here again or recommend it to families expecting a clean, comfortable, and well-managed hotel.

6/10

Pleasant

03 Aug 2026

Latricia

Everything was okay except upon our arrival time. We couldn't get into a room until a little after 5. And after being wet in the pool, which would have been fine, but then it started raining. So now we're wet cold couldn't get into dry clothing. It was just very unacceptable when we were expecting to be put in a room at 4, we got there at 230 and I know check-in time is that poor so we were expecting at to be put into a room. I checked it for I've seen that was nothing available 430. Nothing available, 445, nothing available. 5, nothing available X to speak with the manager was told I would be refunded at least $50 back, and right at that time was also told no room available, but before the manager could finish speaking finally, a little after 5A room popped up, which we were able to get in And everything was okay after that. It was just the point of having children were all wet and nowhere to really hang out without being cold. So just wish that they could have the rooms available when Check-in time is allowed. I do appreciate the deposit of $50 back once I get it. Because I still haven't received it yet. So that will at least be accommodation to my stressful event at that moment.

4/10

Poor

03 Aug 2026

Timothy

The hotel was in a great location, but the people who work there are the least helpful I’ve ever encountered. Check in was a mess and there was no where to park. One of the parking guys motioned for me to pull up, and once I did he yelled at me and told me to park anywhere in a spot. There were no open spots! Then we got to our room and the top bunk sheets were filthy and clearly never changed. Hair and stains on them. We called down to request extra linens and a blanket which took hours to bring. The new linens were also stained. Floors of the room were so dirty. People were talking loud and yelling after hours along with kids running the halls so it was difficult to sleep. We didn’t have enough towels and asked for extra but they never brought us any. They said they would refund our parking for the trouble but never did. We ended up checking out early and heading home. It’s also impossible to find an open chair at the waterpark because there’s a million people and very few chairs, but my kids did enjoy the slides. I won’t stay here again.

6/10

Pleasant

03 Aug 2026

George Nkobi

Its a good place for family and the staffs are very friendly

2/10

Poor

02 Aug 2026

Ivan

La peor experiencia he tenido en varios años viviendo en este país, no entiendo como lo promocionan , nada servía ni estaba limpio se veía todo sucio , demasiada aglomeración de personas, un error haber visitado ese hotel pésima experiencia 👎👎👎

8/10

Excellent

02 Aug 2026

Leslie

Overall a friendly and decent hotel for the price. We will stay again. We loved all of the amenities! Movie theatre, shops, ice cream, coffee, pizza, mexican, asian. Bar and restaurant. The shower had good pressure. The only negative things we have to say is that the kids area of the water park was not working, the hallways were slippery after raining, our kids room had ports for a TV but there was not one for them at night to watch. Our room was not ready at check in so we had to wait. One in the room, it looked like all that had been cleaned was the bathroom and sheets on the 3 beds had been changed. The floors were dirty and the kitchen sink was filthy. The bigger arcade was so hot because of the machines and all the people. Might be a good idea to add some fans.

10/10

Exceptional

02 Aug 2026

Yaneisy

Everything was perfect, we enjoyed everything

10/10

Exceptional

02 Aug 2026

Madeline

todo estuvo muy agradable. solo que muchas personas estaban fumando marijuana en los pasillos de las habitación.

10/10

Exceptional

02 Aug 2026

Mery

The elevator in building 3 was not working.

2/10

Poor

02 Aug 2026

Roxana

nada sirve

6/10

Pleasant

02 Aug 2026

Colleen

Our bathroom had a slow leak and will not turn off so it leaked the whole time so you can hear the dripping constantly. Otherwise everything else was very clean. Check-in could’ve gone a little bit quicker. I’ve been coming to this hotel for years in the lobby used to be in the front and now it’s in the area where it is now and didn’t seem so smooth but for what it’s cost it’s a great hotel

6/10

Pleasant

02 Aug 2026

Frank

The elevators didn’t work properly most of the time and there were some issues in the room. The water took forever to get barely hot, the faucet leaked, fan wouldn’t work right, one tv was broken and didn’t get fixed right away. The slides and pool and everything else was great though.

8/10

Excellent

02 Aug 2026

Ailyn

Todo muy bueno céntrico se necesita más parking

2/10

Poor

02 Aug 2026

Adam

The room was ready till 7:30pm I was here at 6pm. Two of the tv’s didn’t work. It smelled like cleaning products in our room which made why wife sick. Texted the hotel and they didn’t respond. Main area bathroom were not clean on the walls and doors. The staff didn’t know they sold funnel cake and what time they were open when calling 0 on the phone line. On the website the waterpark area says it opens at 9:30. I was then told 10 am then checking in. Sunday 8/2/2026 they didn’t open till 12pm

10/10

Exceptional

02 Aug 2026

Yaima

Todo estuvo excelente

4/10

Poor

02 Aug 2026

Megan

Do not look at the pictures and think that you’re gonna have a full kitchen. All you have is a mini fridge and a microwave. It is extremely crowded. They don’t open the slides until noon till 5 o’clock. You can tell they’re understaffed because the staff is very rude and there’s a lot of low class people that come here. There was poop all over the floor in the families stall by the pool where I was going to try and change my baby but decided to not do that there cause it was disgusting. The room did accommodate a family of seven, but it was very tight just enough to sleep in. I expected a lot more. The pictures are nothing like what’s actually here.

10/10

Exceptional

02 Aug 2026

Marilyn

What I like is that the place is very safe, what I didn’t like is they need more elevators and ac inside the elevators,and when it rains they need to clean the hallways,The televisions is super low the more volume you put it still nothing,and at the pizza place they have an attitude and they served your food very late

2/10

Poor

02 Aug 2026

Dominick

Not interested to come back with kids

6/10

Pleasant

02 Aug 2026

Kuyabongeka

it's our second time coming this time the house keeping only gave us towels only they never cleaned like the other they only removed the trash on our last day

8/10

Excellent

02 Aug 2026

Jasmine

If I had to rate this hotel it would be an 8/10 for me. The 8 is because they could use more staff in the food department. It’s seemed like it was one person working at each food station and nobody to work the store that they had so we had to keep waiting in one line as the ice cream. Overall we had a great time. It wasn’t as packed as I thought it would be and we were able to ride all the slides. There were plenty of towel to use at both pool areas. We were also able to do an early check in which was great! House keeping cleaned our room while we were there also. We stayed in the 3 bedroom suite. There is a few things that could be fixed in the room but nothing that bothered us.

2/10

Poor

02 Aug 2026

Daniel Sosa

Este hotel parece un apartamento de Hialeah sucio y feo para nada un resort no me gustó y los parques lo abren y cierran y ni ha empezado a llover

8/10

Excellent

02 Aug 2026

Malena

Ideal para familia con niños

10/10

Exceptional

02 Aug 2026

Nancy

Good 👍

8/10

Excellent

01 Aug 2026

Jonathan

Massive property. Slides were a blast and well maintained
The wave rider was down but no biggie. You don’t even need to leave they have everything you need times 2!!

2/10

Poor

01 Aug 2026

Larry

The rooms weren’t nearly as nice or as clean as advertised. Neighboring rooms to the sides and above kept us up at all hours of the night. I had to have the soda machine unlocked to get a drink since soda theft was an issue - it made normal guest following the rules have a tough time getting drinks. Pool and slides were nice.

4/10

Poor

01 Aug 2026

Ivan

Room were not too clean , ac didn’t work in the room and made us not be able to sleep at night

10/10

Exceptional

01 Aug 2026

Kurt

Great property, spotless rooms and lots to do

10/10

Exceptional

01 Aug 2026

zobair

Pools were super spacious, clean and life jackets available for kids. Marketplace had many amenities and location of the hotel is easy to reach. Overall super and would stay again.

8/10

Excellent

01 Aug 2026

Nellie

Pool by the flow rider..People smoking weed....2 times saw people letting other people in that did not have hotel band..and people bring in outside food..

8/10

Excellent

01 Aug 2026

Kyle

I’d definitely be back

10/10

Exceptional

01 Aug 2026

Megan

More carts and easier accessibility to get the carts at each building to unload/load vehicles

8/10

Excellent

01 Aug 2026

David

The hotel is family friendly. My 12 year old daughter and 17 months old boy had a great time in the pools.

2/10

Poor

31 Jul 2026

Matthew

Do not book here. Was scammed into doing a time share presented by a guy who claim we had a free gift for staying at Holiday Inn, he had the polo to so we thought he worked there since the logo was on the polo. Floors were hallow, place did not look clean.

10/10

Exceptional

31 Jul 2026

Jose Antonio

6/10

Pleasant

31 Jul 2026

Tracy

Rooms were not spacious and the master room was sooooo hot at night. Cable barely worked. Says pets are allowable but spaces but had no dedicated spaces to walk and relieve them.

10/10

Exceptional

31 Jul 2026

Lekanjala

We really enjoyed our stay. Everything was really nice and clean and staff was very helpful.

8/10

Excellent

31 Jul 2026

Raul

Good place

6/10

Pleasant

31 Jul 2026

Sherelle

Clean/comfortable room. But we arrived 1 day later due to our flight being cancelled . I had called the hotel and alerted them and they said no problem they won't charge for that night. Well the next day our flight was delayed so we arrived very late. Like 1am to arrive at the hotel to be told their are no rooms available. Very unprofessional on Holiday Inns part since we had booked from 2 months ago for 7 nights. A lovely lady at the desk name Breona was very transparent and accommodating. She was able to get us a room at their sister hotel about 10 mins away for the night. The next day we came back to this one and checked in. Great place for my kids who are age 8 an 4. They loved the Waterpark, pool, and arcade.

2/10

Poor

31 Jul 2026

Antonio

My family arrived at the property to check in, just to find out that there were no rooms available, with no eta of availability. The experience was awful. I’ll never go back.

10/10

Exceptional

31 Jul 2026

Jacqueline

I like everything about the property

10/10

Exceptional

31 Jul 2026

Annie

I took two 13 year-old boys for four days and they had a blast! They had their own bedroom with bunkbeds and I had my separate bedroom with the king size bed and it was very nice and very clean! There was additionally a queen size sofa sleeper in the living room. Every room had its own television. The resort has two separate water parks on site and the kids had a blast, so tired every day after so much fun! It was nice to have a pizza restaurant and two other restaurants on site as well as two free movie theaters for relaxing at night. The staff was very friendly and eager to assist anytime we needed anything. It was overall a great stay! Also, I felt the resort was very safe and I was comfortable letting the boys roam on their own and enjoy the freedom of having a fun yet safe teenage boys vacation.

8/10

Excellent

31 Jul 2026

Wesley

Good place for the price. More for younger kids tho

10/10

Exceptional

30 Jul 2026

Janette

Todo muy bonito y mucha diversión para los niños, la pasamos muy bien.

6/10

Pleasant

30 Jul 2026

Tina

This was a last minute option for us. Once we arrived, the lobby areas was nice and had arcades, movies room, food, and more. It was a little busy around the time we've arrived but check in was fast. One worker in the lobby Austin was super friendly with greeting us and helping us find the check in desk. Also, Christian the bell man was super accommodating to us giving a ride back to the hotel. Another worker Hope who was working the food court was incredible. Super nice and friendly. When we arrived in our room it felt cramped and had a bunch of issues. Broken cabinets, spiders in room, and fridge did not get items cold. It looked clean but felt dirty. the outside grounds areas around were gross and and looked unsanitary. Also, we did not like having to wear our check in keys on our wrists. They were itchy and uncomfortable. The elevators were super slow, and There could of been more activities during the day. We only got to do karaoke and food trivia and thats it. Would of enjoyed more scheduled family activities, and wished the water slides didn't close so early.

10/10

Exceptional

30 Jul 2026

Paris

My family and I had an amazing stay. The hotel was perfect for the kids (the water park ans slides). The location was perfect, close to good shopping. Will definitely book again.

10/10

Exceptional

30 Jul 2026

Gilberto

Room ws clean, property as well and also pool….would definately stay again

10/10

Exceptional

30 Jul 2026

Carrie

Everything was great highly recommend this place if you have smalll children. The only thing I didn’t like was the extra 150 dollars I had to pay that wasn’t disclosed before arrival

10/10

Exceptional

30 Jul 2026

Dat

Clean room

10/10

Exceptional

30 Jul 2026

Colin

Great place

10/10

Exceptional

29 Jul 2026

Carlos

Very nice for familias.

2/10

Poor

29 Jul 2026

Duaa

6 phone calls for towels and still no one came and we missed our attraction for the day since no one was showered and ready in time. The room smelled like straight mold. Blankets and pillows were not changed.

8/10

Excellent

29 Jul 2026

Kaylon

Rooms were nice comfortable and spacious. New pool area was nice

6/10

Pleasant

29 Jul 2026

Michael

Nothing.

6/10

Pleasant

29 Jul 2026

Yamit

We didn’t have towels at the first day and when we asked few times they said they don’t have. Got them only the second day at noon and the room wasn’t clean only after I asked for it.
When I called to ask for towels I have been told to go and get them at 12 at night, the third time I called they said they don’t have .

10/10

Exceptional

29 Jul 2026

Catherine

Staff, accommodations, water splash and pool.

6/10

Pleasant

29 Jul 2026

vanessa

If you are going with kids on a family trip this place is cool. They need too update the rooms a bit. I didnt like that you have too pay 40 dollars per day for parking on top of resort fees. So I ended up paying an additional 200 dollars on top of the price for just a weekend

6/10

Pleasant

28 Jul 2026

Nikke

The property is not that well maintained. There was poop on the ground at the pool. This hotel is okay for the price. Also, I get to take my kids to a waterpark and not pay those crazy prices. One of the young ladies that checked us in had a very nasty disposition her name was Mea.

10/10

Exceptional

28 Jul 2026

Katherine

Excelente Hoyel me encantó la habitación muy limpia

10/10

Exceptional

28 Jul 2026

heather

We had a great stay and would definitely come back! For the price, this resort was a great value. We weren’t expecting a luxury five-star resort, so the minor cosmetic issues in our room, like scratches on the floor and a loose bathroom vanity door, didn’t affect our stay. Everything worked as it should.

One of the elevators in our building was out of service, so we had to use the one at the other end of the building. It was a little inconvenient but not a dealbreaker.

The amenities were definitely the highlight. There was so much to do that we could have easily spent another day just enjoying the resort. Overall, it’s a fun, family-friendly place with plenty to offer. If you come with realistic expectations for the price, I think you’ll be pleasantly surprised. We’d definitely stay here again!

10/10

Exceptional

28 Jul 2026

Alfonso

Front desk staff and concierge were very friendly.

8/10

Excellent

28 Jul 2026

Aleesha

Decent place for price

2/10

Poor

28 Jul 2026

Jennifer

My room was not cleaned good. There was blood on the pillow on the bunkbed they came and were supposed to clean the room again but they just took the pillow case off the pillow and just left the pillow on the bed and there was still blood on it. The manager said that she would send someone to clean our room again but no one came. I would never stay there again to be honest.

4/10

Poor

28 Jul 2026

Chris

Our family was there for a volleyball tournament in Orlando. We switched from another hotel because we wanted to use the kids water park. It was down the whole time we were there for inspection. Bad timing for that to go down. Our shower water was cold in the morning, the pool would shut down without communication. To their credit their staff is AMAZING.

The manager tried to help with giving some discounts on our stay and I was pleased with the amount that he was going to give. I left the property with no receipt they said they would email. Did not. Then I checked my statement from credit card company. No discount. Charged the full amount. Then I called in. They emailed the statement but said it would take 7-10 business days to be credited. I waited that time. Called back and they said there was nothing they could do call my bank. My bank says there is nothing credit being given. So now I have no reimbursement and the value now for what we got was not worth it. Would be nice for the hotel to take care of the situation rather than leave it on the backs of their guests. We checked out of the hotel on July 10th. It is July 28th. Wish I could give more stars and would have if the credit would have gone through because then the value for the cost would have been a good value. Too bad. Had high hopes for this hotel.

10/10

Exceptional

27 Jul 2026

RODNEY

For starters we where able to check in at 12p instead of 4p and I really appreciated that coming off of 2 flights and no sleep.The room was clean and a really good size. The cleaning ladies also did a good job. The hotel restaraunts where good and my son really enjoyed the pools and the basketball court. This hotel is KID FRIENDLY. It will be noisy and kids everywhere but the noise stops at night so it want affect your sleep.

2/10

Poor

27 Jul 2026

Madeleine

i never complained but i will never stay here

6/10

Pleasant

27 Jul 2026

Hermes

It was a ok place to stay if I went back I will try somewhere else to stay.

8/10

Excellent

27 Jul 2026

Benjamin

Nice place to stay with family but they don’t advertise that they remodeling the mail playground.

2/10

Poor

27 Jul 2026

Kevork

Would not

10/10

Exceptional

27 Jul 2026

Naromie

Clean environment. Good customer service. Family oriented.

2/10

Poor

26 Jul 2026

Emilio

Our entire stay we couldn't get towel replacements except once. I had to call them every 2 hrs on update when it was gonna arrive. Only to have a bag of just face towels left at my door. It’s a waterpark. People are going to use the waterpark go back to room shower the chorine off relax and repeat. It’s the whole point of staying here. I was mindful polite when i asked even understood there might be a delay. But not 8 hr delays. We had lots of earwigs in room. Room smelled awful thankfully we had odoban with us and some cleaning items yes i bring cleaning items don't trust the housekeeping to do it. Without fail the stuff i cleaned off things was nasty. Rooms are not guest ready clean. And the carpets are disgusting if you wear white socks now you are proud owner of black ones lol

2/10

Poor

26 Jul 2026

Deborah

I'm still upset 😡 Arrived to service desk for employees laughing talking instead of waiting on your customers !! Then try to charge me 167.00 extra for what ?? They finally fixed it said sorry there mistake. Finally get to my room smelled of fresh paint bad which then caused a bad headache! And to top that off we were suppose to have2 twins beds and got bunk beds instead which I did not want at all. So my granddaughter pulled out the sofa bed that was ridiculous would not stay open and then it rocked up and down very frustrating at the least. The pot smoking everywhere was horrible and you have No fans or anything inside cabanas to even be cooler atleast a shade to pull down to block some of the sun not worth the money at all. I stayed a couple years ago there really had no complaints but this time I will never recommend or come back here plus the charge for parking is simply ridiculously we pay to stay then have to pay parking on top of resort fees which just should be included for people that choose your business to stay at. If anything I should have got a little something in return for all your business mess ups ! But as I see it you you have a automatic response poor business again. Take care of your customers and deal with it with a real human contact ! Poor business not very friendly employees and smelly rooms. If you didn't have the Waterpark your business would be done !!!!

10/10

Exceptional

26 Jul 2026

Madelaydis

La habitación estaba bien solo que pequeños detalles hacían ver que no tenía u a excelente limpieza( basura en los cuartos) , pero igual la recomiendo para el precio y todo lo que incluye está bastante bien para mi **** estrellas

10/10

Exceptional

26 Jul 2026

Margarita

This was my first time at this resort and I absolutely will be back. I booked it last minute and got the 2 bedroom King and twin bunk beds and a pull out couch. The pull out mattress was thin! But the king bed and twin bunk beds were nice. The Activities and DJ they had were so much fun! It’s a bit of an older resort but everything was great. Try the frozen Piña Coladas! They’re amazing!!!

10/10

Exceptional

26 Jul 2026

Angel L

Excelente

8/10

Excellent

26 Jul 2026

Desiree

Great place to take your family. But it’s packed with lots of people. Hard to get pool towels because they were always out. Room only had 4 towels when we had 5 people. Tried to get towels but again so many people unable to get them.

8/10

Excellent

26 Jul 2026

Charee

My family and I enjoyed our stay at the holiday inn water park resort. I do recommend new bed covers as well providing bed covers for the pull out bed.

8/10

Excellent

26 Jul 2026

Kimberly

Family friendly

2/10

Poor

26 Jul 2026

Marie

This hotel is nothing but a pretty face. Only good thing about it was the water park, not only that showering and using the bathroom was a nightmare. When you do shower- water is everywhere an absolute safety hazard. The sink continuously leaks when you use it, lights don’t work in any room but the bathroom, kids room that has the bunkbed has no door, TVs sounded like their audio were from phones, there is no ac anywhere unless it’s in your room, walkways were cracked, elevators also had cracked floors, and no ac. Also there are so many signs all showing the wrong way to everything ESPECIALLY the LOBBY, we spent a hour trying to ever get a hand on to where the lobby was since the signs were all wrong and showed way to the old lobby. Not the mention the lobby doesn’t even have AC. Breakfast is terrible; crepes tastes like they were fresh out of the microwave, cherry sauce for the crepes tasted like medicine and made me sick, if you like your waffles thick and crunchy that’s not what you’re going to get instead you’ll get a soggy sponge. An absolute awful experience. I would never recommend this to anyone. EVER.

10/10

Exceptional

25 Jul 2026

Stephanie

It was the best place I been to they had a DJ they play games with the kids I loved it I really enjoyed it and recommended

6/10

Pleasant

25 Jul 2026

Shannon

Outdated and not very clean

6/10

Pleasant

25 Jul 2026

Alejandra

Housekeeping was nonexistent until the last day.
Elevator didn’t work. 4th floor.
Cleaningness not so great.
A little dated.
The poor and Waterpark were awesome

6/10

Pleasant

25 Jul 2026

Natasha

The property itself needs a bit of updating and cleaning. There was mold build up around the doorways and vents inside the rooms. Air conditioning never made it to temp. No hair dryer, there was a constant leak in both bathrooms. The lighting in the rooms were super dim, switches and lights did not work. One of the showers had zero pressure while the other had a ton. The evening before check out there were so many new guests, that it took us an hour to find a parking spot which ended up on the complete opposite side of where our rooms were. I can guarantee parking passes were not checked and for $21 a day for parking - we expected to find a spot. This was not the case. We only stayed 2 nights, thank goodness and barely utilized any of the amenities. Had a 10 and an 11 yr old who went into the pool for about 5mins and complained it was way too dirty and filled with plastic wrappers and garbage floating. If you just need a room to sleep then this hitel works. The beds were comfortable but thats about it. I would definately do some research before booking.

10/10

Exceptional

24 Jul 2026

Mario

Our stay was excellent kids loved the pool and the gator interaction A+ will definitely stay again

2/10

Poor

24 Jul 2026

darely

We were very hot in the room they gave me, I couldn't rest well

4/10

Poor

24 Jul 2026

Carl

I felt like they could have did a better job with accommodating. Such as a guess such as myself, a person that travels all the time I had put two king suites on reserve and over charged . . They didn't change the sheets, they did not clean the room properly and for the amount of money to stay at this facility, I would never recommend any of my clients or colleagues to stay at this facility.

10/10

Exceptional

24 Jul 2026

Coraima

A los niños les encanto el parque, solo sugeriría un poco mas de limpieza en las albercas y el refrigerador no funcionaba en nuestra habitación

10/10

Exceptional

24 Jul 2026

Maria

Clean room

10/10

Exceptional

24 Jul 2026

Rey David

Waterpark

10/10

Exceptional

24 Jul 2026

Yexela

Me gusto mucho lo limpieza de las habitaciones super limpio la asistencia de los salvavidas un 100/10 volvería de nuevo me encanto y para los niños super con su parq de agua

8/10

Excellent

23 Jul 2026

Bernie

Enjoyed pool,slides and the big bucket soaker. Enjoyed
The Florider and the specialty drinks being served.The kitchen was small and we had issues with our room closet and hot tub was out of service in one of the two, so it was packed!
Hopefully, the resort can repair those concerns for future guests.

10/10

Exceptional

23 Jul 2026

Joseph Javier Rodriguez

Todo estaba bueno me gustó todo

10/10

Exceptional

23 Jul 2026

Maria Victoria

I love the water park

8/10

Excellent

23 Jul 2026

Brianna

Me and my daughter stayed here for 2 nights. We enjoyed the stay, the water park was AWESOME. My only complaint was the amount of people smoking cigarettes in various places (but I am a no -smoker). Otherwise, staff was lovely, areas were clean and our stay was nice.