Name: Hilton Orlando Lake Buena Vista Disney Springs
Address: 1751 Hotel Plaza Boulevard, Lake Buena Vista, 32830, US

Hilton Orlando Lake Buena Vista Disney Springs

Orlando Area - Florida - FL · United States

1751 Hotel Plaza BoulevardView location

100 reviews shown

10/10

Exceptional

04 Aug 2026

Abbie

The hotel was an excellent base for our week visit to the Disney parks. The junior suite was large (although limited storage) and comfortable. The shop/cafe in the lobby providing breakfast to go was great offering a large selection of food and drink. The hotel shuttle buses to the 4 parks were very well run, punctual and free! Conveniently located near Disney Springs for restaurants, bars and shops. For a complete Disney break some local restaurants (Chilli’s and Olive Garden) were a short Uber away.
Would def stay here again.

8/10

Excellent

04 Aug 2026

Katherine

Front desk was helpful. Valet was fast. When I called for extra towels and comforters/ pillows they were quick.

10/10

Exceptional

04 Aug 2026

DARKO

4/10

Poor

03 Aug 2026

Luis

Old and dirty rooms, they need to update the rooms

2/10

Poor

02 Aug 2026

Michael

We arrived at the property at 3 pm and didn’t even get checked into our room until 6:30 that evening. We left our jobs early to get on the road and avoid traffic all to get to the hotel and wait 3 and a half hours for our room. The funny thing was it wasn’t even that busy so not exactly sure what took them 3 and a half hours to clean and get our room ready in the first place. I get things happen but that was just crazy. Then we got expired food from the market place I kid you not. Wasn’t feeling good at all and checked the date on our food and my tuna sandwich was expired and the sour creams for my quesadilla were expired by 2 weeks. We choose to stay here because it does feel like home and we are comfortable here being we only stay here when we come to Orlando once a month. This time around it was not good at all and I hate saying that but wasn’t happy with the overall stay. When you pay a lot of money to book your room here and then you pay pretty much the same amount at the resort for hotel fees and parking you expect more is what I’m getting at. So our 400 dollars for 2 nights ended up being over 800 dollars with resort fees and parking added on.

2/10

Poor

31 Jul 2026

Rafael

The one night my wife and I had to ourselves was ruined as soon as we checked in. We booked and paid for a Deluxe King Room with a resort view, but were given a room with two double beds because our reserved room wasn’t ready. The front desk was polite and explained that housekeeping hadn’t finished our room, and while I wouldn’t have minded waiting a reasonable amount of time for the room I actually reserved, waiting nearly three hours until 8:17 p.m. is absurd. Instead of enjoying the evening we planned and paid for, we spent most of our night sitting in the lobby and bar waiting for our room. With our schedules, this was our only chance to get away together, and it was extremely disappointing that the room we reserved wasn’t available, especially when we checked in around 5:00 p.m.

6/10

Pleasant

26 Jul 2026

brett

Power outlets were faulty, shower spits water out not at a comfortable setting . Spiders in our room . They did what they could and moved us to a better room . Staff was great , overall experience was okay . Can find something cheaper ? Absolutely. Thought for the price was going to be more upscale . Typical hotel , promoting behind the “Hilton” label.

8/10

Excellent

26 Jul 2026

dhanpal

Good staff

2/10

Poor

26 Jul 2026

Rajbir Kaur

Very dirty rooms .fridge and washroom taps not working properly

2/10

Poor

26 Jul 2026

Lauren

Booked last minute, this was the only hotel available. Checked in, initially got a disgusting room. Stains all over the bed (both dirt and THOSE kinds of stains if you know what im saying). the entire room was falling apart and the walls had cigarette stains. it also smelled like the carpet had not been cleaned since 1990. they switched our room, only to be given a room with a broken shower, broken AC, and once again a dirty carpet that smelled. I complained again, and told them if they didn’t make it right i wanted money back and would go stay somewhere else. all they did was give me points (which have not hit my account yet btw). i wouldn’t ever stay here again

6/10

Pleasant

25 Jul 2026

Jennifer

Everyone is super kind. Just never enough staff for check in and this is our 3rd stay and it’s always at least a 40 min line. It’s a conference hotel which is to be expected, but there is only ever 2 desk agents. The bed is also one of the most uncomfortable ever slept on.

8/10

Excellent

25 Jul 2026

Kera

Staff was great but the resort was hosting an event and the guest took over the hotel and left trash and were using hairspray all over the place. They were in hallways and were very loud.

10/10

Exceptional

25 Jul 2026

Lisa Raynia

Excellent Service

8/10

Excellent

23 Jul 2026

Randi

One of the bell staff was a little rude but most of them were nice and suoer helpful!!! We only stayed for one night but overall the visit was good.

10/10

Exceptional

22 Jul 2026

Rosa

Everything but especially the staff. Friendly and professional.

8/10

Excellent

21 Jul 2026

Heidi

The room was clean. There was water staining on the tiles when you first walked in the door and also the door stop behind the door fell completely off. The decor overall looked a little bit tired. But the room was clean.
We went to the café every morning and everything was clean, and the food and coffee wonderful and the staff was excellent.
We went to the little restaurant/bar and had the most delightful waitress on our last night.

Family_with_children

4/10

Poor

20 Jul 2026

Chantelle

At check-in, I specifically asked for a quiet room since I was traveling alone and I didn’t have any children with me. And the lady looked at me and said sure I’ll put you here this room and she showed me on the map and I said OK sure sounds quiet, but she was showing me that it was next to the Staff closet and promptly at 8 AM. The door started slamming. It was so loud. It sounded like a bomb going off. I’m out every 20 minutes. They must’ve been in the laundry room. Definitely check on the map when they show you a quiet room. It was very disturbing and not quiet at all. I even put the do not disturb on my door they had to have seen somebody who was sleeping there ….. it was worse the night before I couldn’t get my car out of valet to get my phone charger and I missed my reservations at Disney. I was hoping for just a nice quiet night to sleep in but I was given a very loud room by the workers, but yeah, I was set up to fail. I’ve been planning this trip for a few months. It was really special to me to have a night there, but it didn’t work out.

10/10

Exceptional

20 Jul 2026

Franklin

Excellent hotel, helpful staff and prime location

Family

8/10

Excellent

19 Jul 2026

Amy

We enjoyed our stay at the hotel. Rooms were clean and well maintained. Pool area was lovely and peaceful. Bus company that they use to get guests to and from Disney was great. My biggest complaint was the cost of food in the restaurants and mini mart. I know that the hotel has a captive audience and these prices are usually higher than those not in hotels. However, these prices were excessive. The item that finally broke me was the $12.00 glass of cranberry juice at breakfast! Unfortunately there are not other breakfast options nearby, so be warned and budget for those prices.

Family

10/10

Exceptional

19 Jul 2026

Michele

Great location. Loved this hotel no complaints

Family

4/10

Poor

17 Jul 2026

Erin

This hotel was an absolute disaster from start to finish. If you are travelling on a foreign country, do not pay this hotel at check-in. Ensure you completely pre-pay it in advance through whatever booking app you are using. I attended this hotel for 14 nights for a conference, and unfortunately I made the terrible choice to pay in the hotels currency at check-in, that was my mistake as I never do that and for good reason. At check-in I was charged in hotel currency of US dollars, unknowingly paying a 20% markup from the quoted currency rate on Google - this meant that I paid an additional AU$700 on my booking. To add insult to injury, I had a letter slipped under my door on my last night saying I needed to go to front desk to settle extra charges. When I went to front desk I was delightfully told that they’d mis-charged me and they had to take an extra night payment from me - totalling $400AUD. Sick of how ridiculous this hotel had been cost wise I fought it and managed to come to an agreement with the front desk manager but it upset me to no end. This hotel was extremely expensive and absolutely not worth what they charge. I had to change rooms three times when I checked in to get something that I felt was even remotely in the same realm as the cost per night. Most rooms were rundown, tired and boring, I saw a few of them because I had to attend conference members rooms for meetings. I will never come back to this hotel. The housekeeping staff were amazing though.

Business Self

8/10

Excellent

16 Jul 2026

Suzanne A

Great location, walk to Disney Springs. Nice pool area. Fitness center had a number of their equiptment out of order, but otherwise facilities were clean and staff was helpful. Breakfast in the main street market was inedible. The sausage in the breakfast bowl was hard as hockey pucks, powdered eggs and hammered potatoes for $15. Staff did “make it right” by crediting me the breakfast cost towards parking, which I appreciated. I would stay here again.

Self

8/10

Excellent

09 Jul 2026

Randy

Room was very clean and pool area was great

Friends

10/10

Exceptional

09 Jul 2026

Damaris

Nice staff

Friends

10/10

Exceptional

08 Jul 2026

Lisa

Perfect location!

Family

6/10

Pleasant

08 Jul 2026

Theresa

Staff were rude anytime you asked them for help and had to call 3 times to get towels.

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Steve

We love staying here and really like and have gotten to know the staff

10/10

Exceptional

05 Jul 2026

Dwayne

Best staff, very helpful and happy. Room was great, no problems. I love this hotel resort and will be back

Family_with_children

10/10

Exceptional

05 Jul 2026

Carol

Great location! Consistently great service, staff, amenities over many years

Self

10/10

Exceptional

04 Jul 2026

Melissa

We have stayed here in the past and will return. The staff is wonderful and truly works to make sure your vacation is a positive experience. Great location to walk to Disney springs.

Family

10/10

Exceptional

04 Jul 2026

Pool

Family_with_children

10/10

Exceptional

02 Jul 2026

Joshua

Exceptional front desk staff!!!

Friends

10/10

Exceptional

01 Jul 2026

Mark

Great Location to Disney Springs. Well maintained hotel.

Partner

2/10

Poor

30 Jun 2026

Laura

There are hidden resort fees and parking fees that add $100 per night to your stay that you don't know about till you get there. We were there for work so we never used the resort amenities, so it was an extra waste of money. We will probably not be back.

Family_with_children

2/10

Poor

30 Jun 2026

Laura

Family_with_children

4/10

Poor

30 Jun 2026

Laura

Unfortunately, we would never go back because of the hidden resort fees each day and the parking fees each day. We were there for work, so we never used their resort amenities, but they would not take the fees off the bill.

Family_with_children

10/10

Exceptional

26 Jun 2026

Megan

Just what we needed for the night

Business

10/10

Exceptional

22 Jun 2026

Patrick

Great choice! Convenient, well-maintianed

Family_with_children

10/10

Exceptional

21 Jun 2026

Ganna

Clean. Room, good service

Self

10/10

Exceptional

15 Jun 2026

Daribel

Nos encantó la atención de Xavier en el Front desk. Muy amable y empírico con nosotros los huéspedes. Gracias

Family_with_children

10/10

Exceptional

13 Jun 2026

Juanita Torres

Clean amenities

8/10

Excellent

09 Jun 2026

Samantha

Really nice hotel. Great cafe. Only downside is how outdated and somewhat rundown the rooms themselves are.

4/10

Poor

09 Jun 2026

Lee

Location of the hotel was really great. The onsite gym was also ok, better than most similar hotels. However, pool was dirty and our room was dirty. We had to ask twice to fully clean our room after check in. Staff on the reception were not great at any point of our trip. The onsite restaurant staff were however great and they were keen to push the reception to make sure our room was cleaned to make sure we were satisfied. The restaurant staff and manager are a shining light to this place. Food here was also good at breakfast.
I was excited to stay here but the facts are that the websites make the hotel look better than it is. This is the first bad review of a hotel I have ever given.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Stipica

Nice place to stay

Friends

8/10

Excellent

08 Jun 2026

Brea

Great

Family_with_children

8/10

Excellent

08 Jun 2026

Jacqueline

Room was clean we definitely enjoyed just way too many fees

Partner

10/10

Exceptional

03 Jun 2026

Juan

Room layout was odd. Staff was great.

Partner

10/10

Exceptional

03 Jun 2026

Lorna

Great room, better location and tons of amenities

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Sarah Jeanne

Highly recommend this property! Staff is exceptional and location is convenient for Disney Springs and all the Disney fun!

Family_with_children

8/10

Excellent

01 Jun 2026

SallyAnn

Carpet in the room was sticky like someone spilled something that was never cleaned.

Self

8/10

Excellent

31 May 2026

Linda

Hotel staff was amazing. Property needed some work. Bathroom door stuck so we just stopped shutting it.

Family

8/10

Excellent

31 May 2026

Kamalpreet

Very nice staff and clean rooms.

Family_with_children

10/10

Exceptional

30 May 2026

JANET

Convenient market. Nice pool. Places to eat. Very helpful staff.

Family_with_children

10/10

Exceptional

30 May 2026

Stacy

Staff were very helpful and went above and beyond.

Family_with_children

10/10

Exceptional

28 May 2026

Anthony

Good spot

Family_with_children

6/10

Pleasant

28 May 2026

Ella

When we showed up at the hotel, we were met with generosity and helpful staff. However, the bellman was very pushy and insistent on taking our bags. We felt very unsettled. Our room was kind of rundown and dirty, and our coffee maker barely worked. Not worth it for the price.

Family

10/10

Exceptional

26 May 2026

Nancy

Everything was exceptional.

Family_with_children

10/10

Exceptional

25 May 2026

Taliyah

Staff was great!

Friends

6/10

Pleasant

23 May 2026

Dana

Property is very clean. Staff are very nice. Rooms are small no shower gel for two days in the shower although I asked didn’t like that. I have to give a ticket for water as a diamond member. I should just be able to get one in my room every day instead of asking.

Family

8/10

Excellent

20 May 2026

Jade

Friendly and helpful staff, especially the front desk. Clean rooms and the fitness center was fantastic.

2/10

Poor

20 May 2026

Michael

We were very dissatisfied.. our… it was much better when we were there 2 years ago!!! So we booked it here again!!! I know our price was much more expensive and they were very nasty about changing our room. We had to stay in a room VERY FAR FROM ELEVATOR AND GREAT WE HAD A ROLL IN SHOWER… HOWEVER.. COULD NOT USE IT…. THE HAND HELD SHOWER HEAD WAS BROKEN…TO PAY THAT MUCH MONEY AND NOT HAVE ACCOMMODATIONS MET…EXTREMELY UPSET!!! THEY BLAMED IT ON EXPEDIA. I COULD NOT GET EXPEDIA ON THE PHONE. I AM IN A WHEELCHAIR… IT WAS EXHAUSTING BEING THERE!!!! SO FAR TO WHEEL TO ELEVATOR!!! MY DAUGHTER STAYED AT THE SISTER HOTEL (PALACE) THEY WOULDN’T LET ME STAY THERE AND GAVE ME NO OTHER CHOICES!!! (SAME PRICE). I EVEN BOUGHT CANCELLATION INSURANCE FOR THIS TRIP!!! THEY GAVE ME NO OLTIONS!!! SO VERY DISSAPPOINTED!!!!

Partner

10/10

Exceptional

19 May 2026

Michael

Great location

Partner

10/10

Exceptional

19 May 2026

Eneida

Clean room

Family_with_children

8/10

Excellent

17 May 2026

Colleen

Very nice hotel, friendly staff. Great location

Family

10/10

Exceptional

16 May 2026

Juan

10/10

Exceptional

15 May 2026

Kristy

Clean room !

8/10

Excellent

11 May 2026

Abigail

We didn't try the breakfast or hot tub. The room was satisfactory regarding cleanliness, and the staff was fine, but while the main building was really nice and the pool was great, the room we were put in was old and not remodeled. It had popcorn ceilings so low we could touch them without trying (and we're 5'4\"). The paint on the walls was that old motel yellow. So the room was very disappointing despite that they showed remodeled, updated rooms on the website. Parking was outside the room but it still cost either $30 or $40/night.

8/10

Excellent

10 May 2026

john

the pool was cloudy the staff at the pool was under staffed and not trained well

Partner

10/10

Exceptional

08 May 2026

Mark

Pool and spa was beautiful and clean. The snack shop had amazing ice cream cones and other wonderful things to eat. Starbucks coffee was good

Friends_and_family Family

4/10

Poor

07 May 2026

Amanda

When I booked our hotel, I booked a king sized bed. When we checked in, they said they didn’t have a king available. (I had already paid for this in full). Kept saying that the room with 2 queens was nicer and that we would like it better . Offered me a $50 refund. Again, said how the room was on a high floor and we’d like it more. The bathroom door was broken and very hard to open and I found candy wrappers on the floor.

Partner

10/10

Exceptional

05 May 2026

Paul

Starbucks coffee

Partner

10/10

Exceptional

04 May 2026

Stephanie

Great location and nice property. Have stayed here many times and always enjoyed the stay.

Family

8/10

Excellent

03 May 2026

Ilyssa

This hotel is conveniently located near Disney and walkable to Disney springs. The hotel over all was very clean, but the bathroom could use better shower heads. Water goes everywhere. The food and drinks at the pool were over priced for the amount. A salad with shrimp, kids burger, and chips and queso with a margarita that was basically all ice was almost $70. The pool deck was also kind of messy, there was an upside down pizza on the pool deck, seemed like from the evening before… we got to the pool about 10 am…

Curious as to what the resort fees were for when 1/2 of the elevators didn’t work…

The staff was friendly and courteous. The room and hotel was clean.

8/10

Excellent

03 May 2026

Dawn

Clean and easy access.

10/10

Exceptional

03 May 2026

Anthony

The hotel was clean, the room had a lake view and a balcony. Great view, while being near Disney springs as well. The short walk was nice.

Partner

10/10

Exceptional

01 May 2026

Camilo

Very nice hotel !

Family_with_children

6/10

Pleasant

30 Apr 2026

Philip

Breakfast buffet was good and worth the money. The pool was clean and hot tub was hot

Partner

10/10

Exceptional

30 Apr 2026

Christine

Spacious suite. Nice pool area. Good breakfast buffet. Staff friendly and helpful.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Mary

This hotel was a great economical choice for those attending the parks. The bus transportation was very convenient, however we were the last ones in an empty parking lot at Epcot because the driver was more than an hour late.
Great pool, friendly staff.

10/10

Exceptional

26 Apr 2026

Yania

Everything is good but the skycap is not a friendly person.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Danny

Everything was nice except the pillows had an odor to them which did not smell clean

Partner

10/10

Exceptional

20 Apr 2026

Cami Ellen

Coffee maker well stocked

Family

8/10

Excellent

19 Apr 2026

Cadmo Gustavo

About property general condition, freezer cabinet require adjust it.

Family_with_children

10/10

Exceptional

19 Apr 2026

Juan

Amazing staff

Self

8/10

Excellent

19 Apr 2026

Dawn

It was a great hotel and clean and nice ammenities. Just wish incidental weren’t so high. But it is Florida.

Partner

10/10

Exceptional

19 Apr 2026

Sandra

Yes

Partner

10/10

Exceptional

19 Apr 2026

Fernando

rooms may need a little paint job on the doors where rust is coming through but didn’t affect me so i thought it was a good stay. Rooms smell good and spacious. loved the amenities.

Self

10/10

Exceptional

19 Apr 2026

Patrick

Great room

Family_with_children

10/10

Exceptional

13 Apr 2026

Charles

Great staff - perfect location - easy in and out.

Friends_and_family Friends

4/10

Poor

11 Apr 2026

SIMON

The hotel feels very outdated and poorly maintained, especially the room.

4/10

Poor

11 Apr 2026

Ashjon

Beware of hidden resort fees not disclosed. Self parking at the property is also an additional fee. The place was average, you’re paying to be close to Disney, not worth the prices and fees unless you want to be within reasonable distance to parks and springs.

Partner

8/10

Excellent

09 Apr 2026

Janelle

The market store was perfect for late night and early morning essentials

Family

10/10

Exceptional

02 Apr 2026

Jacqueline

Awesome! So close to Disney springs

10/10

Exceptional

29 Mar 2026

James

It was very good

8/10

Excellent

29 Mar 2026

Heather

Hotel is very clean, friendly staff, easy access to Disney springs and buses for Disney parks. My only real complaint is how expensive everything is in their market/ food area and at the bar. An energy drink was $7 and breakfast was around $30 a person. We were there with a high school show choir and many of the kids skipped breakfast due to the cost. Seems excessive!

Partner

6/10

Pleasant

27 Mar 2026

Leah

Room was dark and dingy and had a musty smell. We had a Disney Spring view room however view was quite poor and was not worth the extra cost.

Partner

6/10

Pleasant

24 Mar 2026

Casey

It was ok