Name: Sheraton Orlando Lake Buena Vista Resort
Address: 12205 Apopka Vineland Road, Orlando, 32836, US

10/10

Exceptional

07 Aug 2026

Isaias

The newly renovated rooms were a plus, but the best part was the buffet breakfast, amazing! And the staff superb. The location and closeness to the parks of course, unbeatable.
Our only hiccup was that the elevator always hot stuck at our floor and my 12 yo daughter was just so frightened to use them after. She still rated the place a 5, so that tells you something.
Great place for families!

Family_with_children

10/10

Exceptional

05 Aug 2026

ADRIANA

Diana was amazing!
Staff super friendly and respectful and the property super beautiful and clean

8/10

Excellent

05 Aug 2026

Michael Raymond

We had a good time

10/10

Exceptional

05 Aug 2026

Nathan

A good location for food and all the parks Orlando has to offer. It also worked well with bunks and a pull-out sofa for the kids.

10/10

Exceptional

04 Aug 2026

Jessenia

The staff was incredibly kind, friendly, and welcoming from the moment we arrived. The property was spotless, well-maintained, and exceeded our expectations. We had a wonderful experience and would definitely stay here again. 10/10 highly recommend!

2/10

Poor

04 Aug 2026

Yosemily

The place is not what you see online and it was bad! Super small and smelly

8/10

Excellent

04 Aug 2026

Jessica

Mi experiencia fue buena. El hotel no estuvo mal, pero tampoco fue algo excepcional. Cumple con lo básico, aunque creo que podría mejorar algunos detalles para ofrecer una mejor experiencia.

8/10

Excellent

04 Aug 2026

Brandon

The property was really good for the price. We would definitely recommend it to other travelers.

8/10

Excellent

03 Aug 2026

Rosanna

They need to train their housekeepers better to provide better service to guests.

6/10

Pleasant

02 Aug 2026

Benjamin

Property was just average be aware of charge not included with your Expedia for your $26 day parking and you’re so-called resort fee for mediocre pool. Our room was updated. However, every day we had to call front desk to have them put towels one day next day they didn’t leave wash rack racks the following they didn’t leave any coffee for my wife or creamer which I left tip money for them to do when called the front desk. They apologize and had it sent down within a hour. Would we stay there again no too many better options

8/10

Excellent

01 Aug 2026

Jenniffer

The property was very nice and at a great location. It was close to the parks and many good restaurants of all types. The only thing I had an issue was that there was no ice machine to be found. Please put the locations of the ice machines on the map provided at check in.

10/10

Exceptional

01 Aug 2026

Leslie

The. Staff were exceptional. Friendly, efficient and gracious in every encounter.

10/10

Exceptional

01 Aug 2026

Tazalei

The only problem we had was that the fridge did not work, but we didn’t report it or anything. It was minor.

8/10

Excellent

31 Jul 2026

Jose

Good place. We spent only one night going to Cape Canaveral. Parking is not included. Be careful with hotel fee.
Old building with some renovations. Expensive pool bar. Grate matress linnen and pillows.

4/10

Poor

31 Jul 2026

Ann-khenania

Very unfriendly place

Partner

8/10

Excellent

31 Jul 2026

ANTONIA

Room was clean I didn’t like I was not in the main building

10/10

Exceptional

30 Jul 2026

Shirley

Staff’s were great. Had some problem but they easily resolved it. We were taken cared of.

10/10

Exceptional

29 Jul 2026

Jerome

Very happy

10/10

Exceptional

28 Jul 2026

Barbara

This was a very beautiful hotel. The staff was terrific at check in (can't remember the front desk lady who checked me in very, very informative and helpful). Very informative staff might I add. I went to the gift shop very pleasant young lady on Saturday then that evening I went to the pool area with my grandson and watched him swim as I relaxed. The staff at the bar was nice too, but I can't remember my server's name he was a very, very nice and helpful young man as well. And at check out the Mgr. Mr. Dixion was WONDERFUL full of energy and smiles never dropped the ball. When I come back to Orlando, I will definitely come back here, your property has been sold. Until then continue to keep the guest smiling.

Thank you,

10/10

Exceptional

28 Jul 2026

Aisha

Breakfast not available free.

10/10

Exceptional

28 Jul 2026

Glorimar

Excelente hotel, cerca de todo

10/10

Exceptional

27 Jul 2026

Anthony

Their WiFi does not connect with other devices that are not a phone or iPad. Just a heads up, plus the stuff ignores you when you check in late.

4/10

Poor

27 Jul 2026

Tonya

I rented a room with balcony patio access which was not delivered. AC was hot at night. I am not one to normally complain but this has happened a few times now with this hotel.

10/10

Exceptional

27 Jul 2026

Coralys Nicole

We loved the hotel and the location. It was very clean and the breakfast was great too.

2/10

Poor

27 Jul 2026

Jason Marcus

Expedia ratings lie. This place is trash. Waited over an hour for our room. Rude staff. Broken door lock. Had to reprogram keys 4 times. Resort is dirty.

Only bright note is met the manager the next day. Great guy. Tried to make it right but at that point we were checking out. If you have low expectations and can’t afford anything else, than it’s perfect….

8/10

Excellent

26 Jul 2026

Daniel

Overall, a solid stay and good value for the money. The rooms were clean, but the property could be improved with better upkeep around the swimming pool area and more frequent garbage removal in the common areas.

10/10

Exceptional

26 Jul 2026

Maria

We enjoyed 9-night stayed , the new renovation looks so nice , our room was always clean and very professional employees. 10 out of 10

10/10

Exceptional

26 Jul 2026

Maria Celeste

The experience was truly outstanding. From the valet guy who greeted us to the front desk... Everyone showed incredible warmth, and unexpectedly, when I shared that I was visiting with my daughter from Las Vegas for a mom and daughter trip, they generously waived the resort fee. They treated me like family and, without extra charges, kindly allowed us to check out later due to my flight being delayed. I will definitely return next year when I plan to visit the parks again! My daughter absolutely loved the pool and the water slide. Heartfelt thanks to everyone, especially our front desk friend from Jamaica, for the exceptional service! Thank you!

8/10

Excellent

25 Jul 2026

Chelsie

Good place for the price. Back of property looked ran down but inside was nice and remodeled

10/10

Exceptional

25 Jul 2026

Ali Ahmer

Lovely friendly welcoming staff.thoroughly enjoyed stay.used the gym and pool.pool bar nice.bar staff great.first night needed unblocking of sink and staff were prompt to sort it out.bedsheet and towels got changed when asked or every 3 days.
Would come back

10/10

Exceptional

24 Jul 2026

Ingris

Tiene una excelente ubicación, es muy limpio y muy tranquilo.

10/10

Exceptional

24 Jul 2026

Marcus

Great experience everyone was amazing.

10/10

Exceptional

24 Jul 2026

Victor V

Very clean and convenient

6/10

Pleasant

23 Jul 2026

howard

My complaint is that the toilet clogged after the first use (just #1). We called, but no one answered at the front desk. Since we were tired, we hoped it would go down by morning. It had gone down, so I used the toilet (again, just #1) in the morning, and it overflowed and flooded the entire bathroom floor. I tried to call the front desk again, with no answer. I went down to the lobby. The manager on duty attempted to call maintenance, but due to the time (7:30 am), there was no one on staff with a key to the maintenance room where the plungers were. This took about 15 minutes to figure out. The manager's fix was to give me a key to the adjoining room where we could shower and get ready for our day. Once we left the hotel for the day, they sent maintenance and housekeeping to the room to handle the issue. Although they did help by giving us access to a clean bathroom for showers, the fact that the property does not have access to a plunger or the maintenance room where they are kept during off hours is an issue.

10/10

Exceptional

20 Jul 2026

Kelvina

The staff were very polite and helpful. I especially liked the pool entertainment and the FIFA game set up. The shuttles to the parks were great and always on time. My husband and I had a great stay.

Partner

10/10

Exceptional

19 Jul 2026

Georgino Mathias

Loved every bit of my stay! The newly renovated rooms are fantastic, and the pool and hot tub were so relaxing. Plus, there are tons of restaurants within walking distance.

Family_with_children

8/10

Excellent

19 Jul 2026

Kimberly

My son and I travel often to Orlando and we are creatures of habit ans normally stay at one of two hotels when we go. However, this visit we decided to book at this location and we are soooo happy we did. The two pools, water slide, hot tube and fire pit (wall) won us over immediately. All of the staff were kind and always asking if we needed anything. Another perk is that although we were advised that housekeeping would come every other day (which is awesome), they actually stopped by daily, can't be mad about that 😉

We also enjoyed the breakfast bar/buffet. I would recommend adding breakfast to your reservation rather than paying daily. You get a better rate. We paid the additional $42 for daily breakfasts with our reservation (3 days for 2 guests) and it waa worth it. The breakfast cost, if paid separate from reservation will run you about $50 for 1 breakfast for 2 guests. Now that is out the way, let's talk about food choices for breakfast because everyone will be able to find something regardless of dietary restrictions and/or preferences. The highlight for me was the omelet station.

We would definitely book with Sheraton again.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Farzana

The charges were very reasonable if you reserve room with Expedia . They offer free water to the guests . They don’t give enough towels .
Overall it was good experience .

10/10

Exceptional

19 Jul 2026

Jacqueline

Bomb.com

10/10

Exceptional

19 Jul 2026

Azhar

The staffs were friendly and helpful. The location was centrally located in the heart of entertainment. The rooms were cozy and pretty spacious. Thanks for providing the service

Family

10/10

Exceptional

19 Jul 2026

Brandon

The staff was very welcoming especially Dedo who made us feel at home and went over and beyond to make us feel special. Would recommend to anyone and next time we come back we know where to stay

Partner

10/10

Exceptional

18 Jul 2026

Brian

.

Partner

4/10

Poor

17 Jul 2026

Karen

.

6/10

Pleasant

17 Jul 2026

Jamie

Super dated. It says newly renovated but I’m not sure where. The room was extremely dusty…the pool was ok, the chairs weren’t kept and ants were covering most of them…they don’t really have any amenities or little extra surprises…the room is fine if you need to pop in for a night but that’s about it

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Paula

The room was ridiculously comfortable with housekeeping coming by everyday which is now rare to find. The security guard, Andy, was a sweetheart helping me get my Amazon package to me and helping me know where the gym was! Housekeeping was amazingly sweet as well. The pools were great fun as well! My kid enjoyed playing around while the adults could have drinks and watch the games from the bar! There was also a ton of great restaurants around that were walkable distance! Made getting lunch and dinner super easy! Can’t wait to visit again

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Esmeralda

Breakfast is not included when booked online

Family_with_children

10/10

Exceptional

14 Jul 2026

Jessica

Stayed at this hotel for a recent basketball tournament with my son and we can honestly say it did not disappoint. Very clean, super friendly staff, conveniently located next to a Starbucks which was a huge plus, and walking distance to multiple restaurants, gas stations, and gift shops. We will definitely be coming back and staying here every time we need to visit Orlando!

Partner

10/10

Exceptional

14 Jul 2026

Joseph

My son and I loved everything about our stay here! We cannot wait to go back! Look no further, this is your absolute vacation destination! Cheers to all the staff. Incredible.

Family_with_children

8/10

Excellent

14 Jul 2026

Kendrah

Clean hotel with helpful staff! Breakfast was wonderful and Carlos was a great face to greet you in the morning time! I would definitely book again!

Family

10/10

Exceptional

13 Jul 2026

Tammy

My husband and I chose this property for a quick getaway, and we were thoroughly impressed. The staff throughout the resort were exceptionally friendly and helpful. A major highlight was 27 Palms; the food was fantastic and the service matched. The room was comfortable, and the grounds were beautiful. As a fun bonus, they even have an ice cream and yogurt machine on-site. We will definitely be back.

Partner

10/10

Exceptional

13 Jul 2026

Latoya

We had a wonderful stay! The hotel was beautiful, classy, and very well maintained. We were even able to check in early, which made our travel day so much easier and got our vacation off to a great start.

Our room was clean, comfortable, and the bed was incredibly soft. We had a pool view, and it was absolutely amazing. The pool area was clean, fun, and perfect for families.

The complimentary breakfast was delicious, fresh, and the dining area was kept very clean. Every staff member we encountered was friendly, welcoming, and helpful throughout our stay.

I stayed here with my two children, and they had such a great time that they’re already asking to come back! The location was another huge plus—it’s close to SeaWorld, just down the street from Disney Springs, and only about 21 minutes from the airport, making it convenient for everything we wanted to do.

The only minor issue we noticed was that the closet door wouldn’t stay closed, likely because the magnetic latch was missing. It wasn’t a major problem and didn’t affect our overall experience.

The parking was convenient, and the outside of the hotel was clean, modern, and stylish. Overall, we had an amazing stay and will definitely be back soon. I highly recommend this hotel for families looking for a clean, comfortable, and conveniently located place to stay.

Family_with_children

10/10

Exceptional

13 Jul 2026

Solomon

Clean room and good view of the pool and spa.good approaching of the front disk...

Family_with_children

6/10

Pleasant

13 Jul 2026

Grace

The Rooms are nice, breakfast wasn’t the best, everything was cold, it’s a buffet style, we grabbed our first plates and then went to grab our second plates and they cleared our table and sat somebody else. They also charge automatic gratuity. Not the best experience and food was not the best

Partner

10/10

Exceptional

12 Jul 2026

Alison

The gentleman at the front desk was amazing!

Partner

10/10

Exceptional

12 Jul 2026

Tashay

Great friendly staff

Friends

8/10

Excellent

11 Jul 2026

Rogelio

Clean areas

Family_with_children

10/10

Exceptional

11 Jul 2026

Yuriy

Absolutely on of the best stay we had in Orlando. Close to Disney World, enough parkings and extremely friendly stuff.

Family_with_children

10/10

Exceptional

11 Jul 2026

Justina

Amazing stay

Family_with_children

10/10

Exceptional

09 Jul 2026

Andre

The room was very nice clean and the balcony was amazing

Friends

10/10

Exceptional

08 Jul 2026

Makayla

The manager that was helping out for that weekend was EXTREMELY NICE AND HELPFUL! My family and I enjoyed the stay along with the resort!

Family_with_children

10/10

Exceptional

08 Jul 2026

Geneva

Very nice would stay again

Partner

10/10

Exceptional

08 Jul 2026

Fehmeda

Accommodating staff

Family

8/10

Excellent

07 Jul 2026

JULIETA

Very Nice stay. Excellent buffet breakfast

8/10

Excellent

06 Jul 2026

Edwin

My room toilet was way too short, and the AC was dripping water. Other than that. I enjoyed myself

Family_with_children

2/10

Poor

06 Jul 2026

Ramon

The only good thing about this hotel was staff that worked the bar/pool area everything else was horrible I got accused of smoked becuase it was ashes on a balcony floor also had to literally convince them I had free breakfast with my stay as they wasn’t trying to let me eat also tried to charge me for parking because my driver was waiting for me infront every night of my stay for 5-10 minutes

Self

6/10

Pleasant

06 Jul 2026

Wynn

Clean room, but the sheets were torn and we were only given 2 towels for a stay of 4 people. The pool looked a little yellow metering us from going in it.

10/10

Exceptional

06 Jul 2026

Jasmin

Clean room. Nice staff. Nice quick hotel for a quick trip. Has a lot of restaurants and stores around hotel if you don’t want to eat at the hotel. Only thing that can be better are the pillows, they are terrible and super flat. Upgrade the elevators as well. Overall good hotel and nice pool.

Family_with_children

10/10

Exceptional

06 Jul 2026

David

First time staying in the hotel, my family and I loved it. Very family oriented ,we stayed for 4days 3 night we enjoyed so much.

Family

2/10

Poor

06 Jul 2026

Orhan

We chose this hotel because it said on the Expedia website that it was a newly renovated hotel. But it really wasn’t. And still had popcorn ceilings.
We had two rooms. In one the bed sheet did not fit the mattress. The hotel was out of body gel in the showers. There was a white rectangle sticky substance on the bathtub floor.
In the second room there were cockroaches in the room.
We will not be returning.

Family_with_children

8/10

Excellent

05 Jul 2026

Courtney

We did get put into a room where there was no AC but they were quick to try and fix it, and when they realized they couldn’t, we were compensated for that one night! I highly recommend this stay and it’s great for families !

Family_with_children

10/10

Exceptional

05 Jul 2026

Wilmer

Good

Business

10/10

Exceptional

05 Jul 2026

jasmin

Had An amazing time and will come back anytime

Partner

10/10

Exceptional

05 Jul 2026

Cyrus

Had an amazing time. Very clean, friendly staff and highly recommended

Partner

6/10

Pleasant

05 Jul 2026

Anny

En realidad me fue indiferente, habian partes mas limpias que otras, en el area de la piscina las sombrillas de las mesas estaban bien sucias y deterioradas, las mesas igual, veo una exageración de dinero en tema de parqueo y fee de la propiedad

Partner

2/10

Poor

05 Jul 2026

Carmen M

I had high expectations with this hotel, Sheraton is a hotel chain, but I'm disappointed. First they do not specify the exact cost of parking until it is successfully done in booking, second no one talks about the resort that is daily until I check in. The room does not have a microwave, the TV only accepts antenna. The air fell by itself, the floors were dirty as well as the balcony in addition to being super uncomfortable. The breakfast was excellent, the pools good. The room phone to communicate with the Front desk does not work, I had to look for the hotel number in the reservation and call from my cell phone. I won't come again.

Family_with_children

6/10

Pleasant

04 Jul 2026

Matthew

There were dried blood spots on one of the pillows in my room upon my arrival. The pillows absolutely suck, and the plumbing seems to have hardly any pressure. The toilet would hardly flush.

Family_with_children

10/10

Exceptional

04 Jul 2026

Rosa

Dedo and Yvonne were amazing! Great customer service, made me feel welcomed and at home.

Family_with_children

10/10

Exceptional

04 Jul 2026

Travis

We only stayed one day & it was awesome. We loved the fact that our room was located by the pool and bar. Our room was clean and the bed was so comfortable. The service was awesome, Deeno was so awesome for my wife’s b-day he gave us free drinks and he gave her a gift. We definitely will return here for our next stay.

Partner

10/10

Exceptional

03 Jul 2026

Daniel

Great staff in the reservation desks.

8/10

Excellent

03 Jul 2026

Dominic calisto

Clean room air conditioning unit was extremely loud and toilet needed repairs to stop running.

Friends

10/10

Exceptional

03 Jul 2026

Timothy

I had an amazing time at the Sheraton. It was my partners first time in Orlando and it was one for the books. Clean rooms, friendly faces, and everything you need. It’s in perfect walking distance to Wawa, Family Owned and Chain Restaurants, Dozens of Gift Shops, and More! And if you were planning on just staying at the resort they have everything you need; Two Pools, Two Bars, A Restaurant, A Gift Shop, and a Coffee Shop! And if you were planning days at the parks they have the kindest staff to help you with ticket deals! We decided to go to the parks and it was less than a ten minute drive to epcot, magic kingdom, and disney springs! I definitely will be coming back to visit in the coming months! Great experience 10/10! 💖

Partner

8/10

Excellent

02 Jul 2026

Nafeesa

Just wish you were able to connect your apps to the T.V. other than that the hotel was nice

Partner

8/10

Excellent

02 Jul 2026

Carlie

I would 100% stay here again. The staff were amazing and quick to help. Everything was very clean and the pool area is beautiful.

Family

10/10

Exceptional

02 Jul 2026

Laura

Bathroom could have been a little cleaner

Family_with_children

10/10

Exceptional

01 Jul 2026

Empress

My family & I Enjoyed every bit of our stay. We will be returning.

Family_with_children

10/10

Exceptional

01 Jul 2026

Matthew

Relaxing experience

Family_with_children

10/10

Exceptional

30 Jun 2026

Ramon

Excellent very very good

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Patrick

For the 4 nights we weee here, they did not clean our room

Family_with_children

6/10

Pleasant

30 Jun 2026

Semetra

We stayed at this hotel for 3 days and 2 nights. Overall, the stay was okay, but there were a few issues.

When we first arrived, the room had a very strong paint smell from recent renovations, so we had to request a room change. The staff accommodated our request, which we appreciated. However, the second room had its own issue—the bathtub didn't drain properly.

On the positive side, the breakfast buffet was very good. There was a great selection of food, and it was one of the highlights of our stay.

Overall, the hotel has potential, but some of the renovation and maintenance issues need to be addressed to provide a better guest experience.

Family_with_children

10/10

Exceptional

29 Jun 2026

Stephany

We enjoyed our stay

2/10

Poor

29 Jun 2026

Jonathan

I was not happy whit the room given to us…We were supposed to have had king beds In both rooms we booked instead we ended up with two queen beds after going and specking to the front desk the only thing they kept repeating is there where no rooms available with king beds next to each other…witch I told them that would be fine…she then told me she could not move my family and I to the proper rooms…we had to use the rooms provided..

The room had no view for trees where I. The way…the showers where small… vending machines and ice machines on the 5th floor

After my stay there I have made a decision not to go back …,

Family

10/10

Exceptional

28 Jun 2026

ENiya

The room was nice and clean and the staff was amazing and very helpful.

Partner

10/10

Exceptional

25 Jun 2026

wilber

Todo