Residence Inn Orlando Lake Buena Vista

United States , Orlando Area - Florida - FL
ORLANDO, 11450 Marbella Palm Ct
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100 reviews shown

10/10

Exceptional

03 Mar 2026

Christopher

Clean, safe, close to Disney, delicious breakfast bar, friendly staff, quick check in, perfect room. Would absolutely stay here again!!!

Partner

10/10

Exceptional

28 Feb 2026

Dana

Everything was great.

10/10

Exceptional

28 Feb 2026

Paulina

Staff and clean rooms

Family_with_children

8/10

Excellent

27 Feb 2026

Ronda

The morning buffet staff was wonderful. So kind and efficient with all the people .

Family_with_children

8/10

Excellent

25 Feb 2026

Chad

Everyo

6/10

Pleasant

24 Feb 2026

Jared

Very loud

6/10

Pleasant

19 Feb 2026

Mike

Room temperature in the suite was not working well

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Karen

Good breakfast

Partner

10/10

Exceptional

17 Feb 2026

Melvin

Beautiful room and property

Family

8/10

Excellent

15 Feb 2026

Ron

Clean but showing showing it’s age

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

samuel

Thanks

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

JOSE

Yes it was very good and highly recommended. Thank you

Leisure Partner

10/10

Exceptional

13 Feb 2026

Samantha

The room was big and comfortable. Very clean. The arcade was fun and nice to have there. Pool was open but it was too cold to swim. It looked very nice though.

Leisure Family

8/10

Excellent

10 Feb 2026

Selby

Staff was courteous and kind, checked in on us during our stay, any questioned I had they were very helpful!
A great location to all the parks and things around Orlando!

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Jessica

I really enjoyed the breakfast and the room was very clean.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Oscar

Yes

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Jessica

Staff was great.

6/10

Pleasant

31 Jan 2026

Dibya

Breakfast was horrible

Leisure Partner

10/10

Exceptional

31 Jan 2026

Dnilson

Hotel need replacement the sofa bed with urgency.

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Winston Jason

room was good

4/10

Poor

28 Jan 2026

Cara

The staff was very unfriendly and unhelpful with the exception of Ayman (he is AWESOME). The phone in our room didn’t work and when I tried to call from my cell phone I was on hold for 10 minutes before I just hung up. The elevator also didn’t work during our stay. The pool is freezing even on an 85 degree day, so all the kids crowd into the hot tub, which made me not even get in. It is a great location and the room was clean, but this room definitely was not up to par.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Julia

Everything great. The staff was amazing.

Leisure

2/10

Poor

23 Jan 2026

Harishkumar

I stayed at Residence Inn by Marriott Orlando Lake Buena Vista for 12 days, and this was one of the worst hotel experiences I’ve had.

On the day of check-in, I was told the room was small, so I agreed to book an additional room at extra cost. Unfortunately, on the very first day, there was a serious leak in the bathroom. Water spread into the closet area, leaving a large amount of water on the floor and damaging several of my clothes and personal belongings.

I contacted the front desk repeatedly throughout my entire stay to either fix the issue properly or move us to another room. Every time, I was told the hotel was full and that nothing could be done. Despite staying for nearly two weeks, the problem was never resolved, and we were forced to live with ongoing water damage.

On the last day, I finally managed to speak with the hotel manager, who was polite and acknowledged the situation. He clearly promised that:
•The entire cost of the additional room would be refunded
•Parking charges would also be refunded

However, after checking out:
•No refunds were issued
•I was actually charged additional money
•There was no follow-up or confirmation

Since then, I have tried contacting the hotel many times. Calls are passed from one person to another, no one takes responsibility, and there has been zero issue resolution.

This stay involved:
•Room maintenance failure causing property damage
•No room change despite a long stay
•Broken refund promises by management

10/10

Exceptional

20 Jan 2026

Robert

Great room. Staff was over the top helpful.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Zhiyuan

Big clean rooms! Friendly staff and they have shuttles to both Disney and universal.

10/10

Exceptional

19 Jan 2026

Johanna

Room was great, only thing is if you need better pillows just ask they can exchange them.. breakfast was awsome

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Kwang

Yes. Good 👍

Business_and_leisure Friends

6/10

Pleasant

18 Jan 2026

Sharon

Hard bed

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Linnette

The place has undergone positive renovations. The entire staff was attentive to my needs and comfort. They were all very friendly. The breakfast was delicious and included with the stay. The room was clean and very comfortable. I loved it! I recommend it!

Leisure Partner

10/10

Exceptional

13 Jan 2026

MIDHUN KUNDAYIL

The rooms were spotless, and the staff were incredibly friendly. We had a wonderful experience and will definitely return in the future.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Daniel

Great customer service

Leisure Family

8/10

Excellent

04 Jan 2026

RAQUEL

Great location! Excellent for family with kids

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Kaushik

The rooms were spotless. The staff went above and beyond to cater for our needs. The Breakfast was awesome!!!

Leisure Family

10/10

Exceptional

02 Jan 2026

Ganeshan

Excellent property, very clean and well managed.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Riaan

It was okay.

Family

10/10

Exceptional

01 Jan 2026

AUDREY

The room was very clean, the staff was courteous

Family

10/10

Exceptional

31 Dec 2025

Harini

Exceptionally friendly staff, great breakfast and clean rooms.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Sherri

Everything was great especially the manager Amen (not sure on spelling) but he was always asking if everything was ok and made sure we were happy !
Excellent all around !

Leisure

8/10

Excellent

29 Dec 2025

Lesli

We stayed over Christmas and the hotel was very busy. The common areas felt a bit dirty, however the room was clean. The breakfast area in the morning is chaos. Many people going through. The staff in the breakfast area work hard to keep it clean and stocked.
Our room was initially booked as 2 queen beds in a separate room with a living room and kitchen. For an extra $30 we got an extra bedroom with 2 single beds for our children. That was nice. However the layout is a bit odd. The bathroom is only accessible through the master bedroom. It felt a bit strange.
Overall, not a bad experience. It’s a good hotel while being budget friendly.

Leisure Family_with_children

8/10

Excellent

26 Dec 2025

Luis Antonio García

Estuvimos muy bien en el hotel, la cocina con todo lo necesario. Sugerimos que hayan colchones para la cuna de bebé ya que solo tenía la base y es muy dura, al final no lo usamos. Cabe resaltar que tal y como vi en otros comentarios antes de reservar el desayuno es muy muy bueno, seguro regresaríamos.

Leisure Family

10/10

Exceptional

25 Dec 2025

Madhusudan

Staff, nice breakfast, clean and comfortable rooms

Family

10/10

Exceptional

25 Dec 2025

Badrish

Everything was fine.

10/10

Exceptional

24 Dec 2025

Maria

Kitchen, kept clean, helpful staff

Leisure Family

4/10

Poor

22 Dec 2025

Ryan

Everything is good but tht hotel made me pay 30$ for overnight parking for the night I stayed there. This is unexpected for a hotel which isn’t in downtown. I would never book again!

Business Family

10/10

Exceptional

22 Dec 2025

Maria

Love the hotel! It felt like home

10/10

Exceptional

22 Dec 2025

SUMANTH

Stay was very pleasant and relaxing. Room is maintained clean and hygienic. I checked in with family with kids so having a kitchen really helped and it was well maintained. Breakfast was really good and including different variety for kids. We requested for hot milk and got it in few minutes. Thanks to the Residence support staff. They were really friendly and helpful. Hot tub and pool was also well maintained. Parking was bit expensive and can be looked into if it can be part of package. I would definitely recommend to friends and family.

Family

10/10

Exceptional

22 Dec 2025

Andee Marie

Everything was great. Rooms are clean and comfortable. Grounds are well kept, breakfast was large and good and the staff was hands down the best part. Traveling on my own the Manager Ray checked in with me all the time. I will return for sure.

Leisure Self

8/10

Excellent

20 Dec 2025

rastislav

Clean remodeled nice place

10/10

Exceptional

19 Dec 2025

Charissa

The manager was extremely kind and attentive. We appreciated him talking to guests at breakfast. The other staff were very kind and helpful also.

Leisure Family

10/10

Exceptional

18 Dec 2025

Luciana

Amazing the staff amenities breakfast

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Imelda Balingit

Clean .Good customers service .Convenient place.Good breakfast 👍

10/10

Exceptional

15 Dec 2025

Ronaldo

Staff were super courteous and goes the extra mile to make your stay better. Kudos!!!

10/10

Exceptional

13 Dec 2025

David

Staff is amazing. Breakfast was great. Rooms were clean. Overall very well run hotel and would definitely come back.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Kristi

The room was amazing, the buffet was outstanding.

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Jonathan

Great stay! Would stay again! New updated room!

Leisure Family

8/10

Excellent

09 Dec 2025

Muthiah

Very kind and friendly staff. Easy checkin and checkout. Loved the buffet breakfast. Very spacious room. Onsite parking. Booked this hotel for shuttle to Disney parks. But frequency of shuttle is once a day one way that was bit surprising and couldn’t use all days. TV only has cable connection and no apps like YouTube etc. I strongly suggest carry your casting device if you need for kids.

Leisure Family_with_children

8/10

Excellent

07 Dec 2025

Ferdinand

Clean room. Good breakfast.

Leisure Partner

8/10

Excellent

05 Dec 2025

Abdullah Al

Everything is good

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Gerome

Yes and yes, everyone was professional and courteous.

Business Family

10/10

Exceptional

01 Dec 2025

Joe and Mary

Needs better lighting in rooms. People there are great & go out of their way to help you. Super friendly.

Partner

6/10

Pleasant

30 Nov 2025

Lindsey

Our room had a leak that flooded the floor and dripped down the bathroom wall and on our heads in the shower.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Felicia

Location is ideal between Disney and Universal. We spent a week visiting the parks and the extra space, kitchen, and dedicated dining area is essential for traveling with kids.

Friends_and_family Family

2/10

Poor

29 Nov 2025

Juliana

The hotel is excellent, and we truly enjoyed our stay. However, we would like to register our dissatisfaction regarding the parking charge process.

At check-in, we did not receive clear instructions on how to correctly make the payment. Due to the lack of proper guidance, we ended up paying incorrectly, which resulted in an additional charge of $130 beyond what was necessary.

When we approached the front desk to request a refund, we were informed that nothing could be done because the parking app is managed by a third-party company. As a result, we were left with this loss, even though we followed the instructions initially provided to us.

We submit this complaint in hopes that the hotel will review its procedures and communication with guests to prevent others from experiencing the same issue. We also kindly ask that the hotel reevaluate our case and assist us, if possible, in obtaining the refund for the amount charged in error.

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Aravind

Room was spotless

Leisure Family

10/10

Exceptional

26 Nov 2025

Constance

Tia and Linda were amazing! The hotel was conveniently located, clean and spacious. When in the Orlando area, we will return.

10/10

Exceptional

26 Nov 2025

Scott Banks

Very nice hotel in Disney area!

Leisure Partner

4/10

Poor

24 Nov 2025

Sandra

The room was fine. We were upgraded due to one person having mobility issues in our party. But we also booked because of the free breakfast and free parking and now month later are being charged $75 for parking. No one seems to know anything about it, what a hassle. Get everything in writing at the time or else!

10/10

Exceptional

23 Nov 2025

Miguel

Super friendly staff They make us my wife and I feel like family they are always welcoming with a big smile. Room was super clean
e best room service

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Jennifer

We had the family suite, and it was excellent and large for our family. King bed, separate room with 2 twin beds and a sofa bed. There were 3 TVs! They only clean once every 2 days. There was a kitchenette with stove which we used, and when the appliances had a small issue, we called the front desk and they immediately sent an Engineer Miguel to come look at it. Things were fixed promptly. The downside is that the rooms do not have enough lighting.

Leisure Family

10/10

Exceptional

21 Nov 2025

Christine

The staff is amazing, super friendly. I love the rooms, beds are comfy and amenities are so helpful and plentiful!!!

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Danielle

Great pool area

Leisure Family

4/10

Poor

19 Nov 2025

Nassim

Parking fee. I was not aware up front that there was going to be a $26 per day parking fee. The parking lot is not even gated or guarded. To pay for it you have to scan a QR code in the parking lot, enter your info and then you get charged by the hotel. Why not just charge you up front by the hotel? Additionally, I was told by the staff when I checked in that I had a couple of hours to register the car through the QR code. After returning home from my stay at the hotel I received a letter from the third party company that the hotel uses charging me $75 for the 2 day stay. I Came to find out after calling the third party company that I only had 19 minutes to register the vehicle from the moment that I drove into the parking lot.
When I tried to call the hotel to notify them of the invoice that I received, their telephone number was not working at all. I had to deal with their third party company directly to resolve this issue.

Leisure Partner

8/10

Excellent

18 Nov 2025

Tamiko

Clean room, staff

4/10

Poor

18 Nov 2025

Dhruv

Heater was not working

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Mr RN Wilson

excellent location with helpful staff and good food

Partner

10/10

Exceptional

17 Nov 2025

Jaja

Clean

10/10

Exceptional

16 Nov 2025

Marissa

Great experience. Friendly staff!

4/10

Poor

16 Nov 2025

Myisha

Rooms weren’t available on arrival, hot water didn’t work, & rooms weren’t cleaned

Leisure Family_with_children

6/10

Pleasant

15 Nov 2025

Ayaz

Positives:
- staff were very friendly
- maintenance gentleman, Jose, was great
- breakfast and supporting staff were very good
- we had an overall comfortable stay for 6 nights.

Improvement:
- I wasn’t properly explained the parking procedure at check-in, leading to a $75 parking ticket waiting for me when I got back home
- Nobody answered the phone line when I tried calling the hotel to get the parking issue sorted out. I called 11 times (5 in the morning, 3 mid-day, 3 in evening). I even called Residence Inn customer service who tried to call the hotel but nobody answered either.
- The floor was not vacuumed properly inside our room, so someone had to come the first night.
- We stayed in a corner room on the third floor and nobody vacuumed the carpet in the corridor at all in 6 days. There was visible garbage debris on the carpet outside our room for the duration of our stay.
- One night after coming home late from a Theme Park around 10pm, we came back to all of our trash and dirty linens stored outside of our hotel room door. Someone forgot to take it away after they were done cleaning our room.
- There were a few, small maintenance-related things needed in our room that could have been done ahead of time (e.g. glass shelf on bathroom wall was about to fall). The maintenance guy was great, but we shouldn’t have had to deal with that on Day 1.
- Our room had a musky smell, which I wonder is if they quickly vacuumed/cleaned our carpet the first night after we had

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Verified traveler

Everything was nice and clean. The AC kept us cool throughout the night. All the staff members here were very friendly. The process with checking in and checking out was very smooth. I highly recommend this hotel.

Partner

6/10

Pleasant

13 Nov 2025

Traci

Clean and decent breakfast. downside parking $26 a night and the water was either scolding hot, or nothing! We tried to get it fixed but no luck. The person next to me at the front desk had opposite issue with water. Not sure what is worse. She asked for partial refund. I did not.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Zhe chue

Every thing is perfect! No complaints

Business_and_leisure Friends

6/10

Pleasant

12 Nov 2025

Madison

We had to ask them to clean our room multiple times. Was not every 2 days like told it would be.

Friends_and_family Family

8/10

Excellent

12 Nov 2025

Veronica Mary

Yes room clean and staff were great and I lost my glasses and wallet and Amenn made sure I got it back o

2/10

Poor

12 Nov 2025

Erin

This hotel was a complete disaster. At check in was given keys to an already occupied room, pillow cases were used and smelled like dirty hair, heated pool was FREEZING, and I was over charged for drinks at the pool. Noth worth the money.

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Carmen

The staff was courteous, the sink in the bathroom did not work properly, and the carpets didn’t feel or look very clean. There is a DAILY charge for valet parking even though it’s literally self parking. No one picks up your car or brings it to you, you park it yourself, and they charged us $26 a day, for valet parking…. Will probably not stay here again but I guess with it being in Orlando and near Disney, this extra fee seems common for other hotels as well, still feels unfair to us as we paid for a service that’s not even offered at the hotel.

Leisure Family

10/10

Exceptional

12 Nov 2025

Tharit

Variety of breakfast choices, great area next to freeway. Great room spaces

Leisure Friends

2/10

Poor

11 Nov 2025

Malcolm

Elevator keeps having problems and they wouldn’t let me cancel my last day of my stay and get a refund.

6/10

Pleasant

11 Nov 2025

olinda

So it depends…. The lady in the reception was very nice and give us everything we needed. In the breakfast was all ok.
Otherwise, they really don’t need to make info about the bbq options. Just 2. Terrible service for that comparing others in Orlando.
Bath need more cleaning and I don’t understand that they clean each 3 days or so only you have to ask it but in vacation mode I think that it’s has to be included being a marriot.
Beds comfy but cleanes not really top (my sons bed had spots ) and maybe not a chance our room had all the time sent horrible like maybe like Asian food? Windows not open so make the match.
Then my mom’s room was perfect, clean and she got in the same time other experience in the same dates. So It depends. Good luck.

Leisure Family

10/10

Exceptional

09 Nov 2025

Andreia

Great hotel, with friendly staff, clean and comfortable rooms and excellent all inclusive breakfast

Leisure Friends

2/10

Poor

09 Nov 2025

Jose E

Awful!! The worst two nights ever! First, the hot water takes two days to finally get some. Second, the rooms ac was not working properly and when I reported it they sent a maintenance worker who only made some adjustments on the thermostat and even told me that management had been messing with the settings for the ac. Before he left he led me to believe the problem was solved but not even close. Make the story short I had the worst night ever and couldn’t sleep at all. When I told them on check out all I heard was we’re sorry. NEVER AGAIN! Would not recommend this location at all 😡

6/10

Pleasant

08 Nov 2025

Clive

The room was fine. The bedroom(s) layout was awkward. It was a two bedroom we were upgraded to which was nice but it really wasn’t all that. The bathroom is in the main bedroom so anyone staying in the second bedroom would have to go into that room, and since the sink area doesn’t have a door the light will shine to those sleeping. Also, the windows are very thin and we could hear all the noise of Interstate I4. The staff at check-in were pleasant and polite and check-in was fast and simple. The breakfast buffet was good and staff was pleasant and polite to. We had no complaints.

10/10

Exceptional

08 Nov 2025

Danny Manuel

Nice staff perfect hotel

10/10

Exceptional

08 Nov 2025

Paulette

Our room was clean, the staff very courteous!

10/10

Exceptional

06 Nov 2025

lizbeth

Luv this place would definitely stay again. The only downfall is you have to pay to park a daily rate.

10/10

Exceptional

06 Nov 2025

Richard

Staff was very helpful in our stay and the room was always clean and welcoming

Leisure Partner

4/10

Poor

05 Nov 2025

Vishal

We got room at 4 the floor and elevator was not working

Leisure Family

8/10

Excellent

05 Nov 2025

Gurvinder Singh

Fine place to stay.

Leisure Family_with_children

6/10

Pleasant

04 Nov 2025

Farzana

Providing basic room service every day instead of every other day would make the stay more comfortable and convenient.

Leisure Partner

8/10

Excellent

03 Nov 2025

Joseph

Very clean room, great service, excellent breakfast

Felt the parking fee was pretty high for leaving our vehicle there for less than 12 hours but outside of that, we were pleased.

Partner