Residence Inn Orlando Lake Buena Vista

United States , Orlando Area - Florida - FL
ORLANDO, 11450 Marbella Palm Ct
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100 reviews shown

10/10

Exceptional

13 May 2026

Md Jashim

There was an additional room with sofa bed. Kitchen with stove, dishwasher, microwave and full fridge. Excellent room.

The breakfast was decent. We stayed there 8 days. I just wished they chsnge the menu a bit each day. It was same items every day.

There was a fun zone for the kids. And the pool was great.

Overall great experience.

Family_with_children

10/10

Exceptional

12 May 2026

Denise

Our stay here has been fantastic.
Spacious rooms
staff go above and beyond for you accommodating where possible.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Cynthia

We will definitely stay here again!

10/10

Exceptional

12 May 2026

Aliheris

Loved our stay. Great overall

Family_with_children

8/10

Excellent

11 May 2026

Allie

Close to Disney, room was clean, breakfast options were disappointing and parking situation slightly confusing.

Family_with_children

10/10

Exceptional

11 May 2026

Connor

Rooms were very nice and breakfast was well stocked and good quality. Shuttles to the parks were a bit disappointing as it was only one time, either an hour early in the morning before open or 2-3 hours before close for returns.

Partner

8/10

Excellent

11 May 2026

Steven

We had a nice stay at this property. The hotel was clean, the staff was very friendly, and the location is excellent if you are visiting Disney. It is very close to all the Disney parks, which made getting around very convenient.

The only reasons I am giving 4 stars instead of 5 are a few missing conveniences. There was no lobby bar, no covered portico for unloading luggage, and the showers were not walk-in style, which can be difficult for seniors or anyone with mobility concerns.

Overall, it was a clean, friendly, and convenient place to stay near Disney, but a few improvements would make it even better.

Partner

10/10

Exceptional

10 May 2026

Daisy

Great deal for families, perfect location and easy access to many stores.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Rita

Everything was great, I think that the only negative comment was the fee for parking, nightly

Friends_and_family Family

4/10

Poor

08 May 2026

Fabian

We booked for 5 adults, and if you don't mention there are 5 of you when you arrive, they won't make up the bed for the 5th guest. If you don't ask them to clean the room and change the towels, they won't do it. It sounds funny, but that's how it is. You have to tell them everything because otherwise, just in case, they won't do anything. The paid parking inside the property, which is outdoors, seems outrageous. The breakfast is complete (a plus), and the pool is large. Even so, I wouldn't go back.

Family

2/10

Poor

06 May 2026

Kevin

*******READ***********Unfortunately was a horrible experience. The maintenance manager was a great guy. Brian the manager for one night was helpful offered me 10,000 points I received it. Reason was because i had 1 night without ac. However the next 3 nights I had again no ac and even worse no water. at this point i did get mad. Cristina the manager lied to me saying expedia had full power for a refund. Found out she was negotiating my refund to $150. The next day hospitality manager wanted to help out and said cristina will take care of giving me 20,000 points and $200 dollars refund. 7 days passed as promised. NO REFUND!!!! DO NOT!!! DO NOT STAY IN THIS HOTEL!!! Google reviews says they are scammers and well I believe it now!

Partner

10/10

Exceptional

05 May 2026

Kristy

Great property! Smooth traveling!!!

10/10

Exceptional

04 May 2026

Stefany

Amazing experience!

Great staff!

Friends

8/10

Excellent

03 May 2026

kelly

Everything was great they even upgraded my room to a family suite. The only issue I had was the shower the spout was broken so I had barely any water pressure

10/10

Exceptional

03 May 2026

Amy

Hotel was spacious and clean. Everyone was pleasant and helpful. Linda at the front desk was amazing! Breakfast was great and even though it was busy everything was hot and fresh.

Self

10/10

Exceptional

02 May 2026

Rafael

My stay here was impeccable. Great location, easy to get in and out of. Not a noisy area, big plus. Super clean, amazing staff if not the best staff I've interacted with in staying 2-3 times a year in Orlando for the last 15 years. Quite decent breakfast. The parking situation is good but $26 for parking seems high. The store being open always saved us a trip, easy to shop, buy, I'm surprised by this place. Was hesitant due to some earlier reviews. But had zero issues, they had to do a yearly fire alarm inspection, very friendly, very calm and understanding while explaining the situation. I actually enjoyed staying inside the hotel. Pool was nice. The cleaning crew has this place very clean too. Grill available to use, they can shop groceries for you while you go to the parks if you tell them before 9am is same day delivery. This is next level of attention and service in a meaningful and useful manner. Impressed. Will check here before I go somewhere else.

Partner

10/10

Exceptional

02 May 2026

Craig

Included breakfast buffet was good. ARC code parking didn't work as WIFI was down at that time. Room smelled of being hot & vacant for a long time. Recommend spraying carpets & drapes with Lysol / disinfectant.

Partner

2/10

Poor

27 Apr 2026

Abel

The experience was bad, two days no water, then after after finally have water, in the morning no hot water to shower at all.
Breakfast no good at all! Extra charge for parking $26 por night!

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Garry

Needed to change up the danishes / muffins
Requested extra towels - didn’t hsppen

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Gisela

Clean,great location, super friendly staff , love it

Family_with_children

8/10

Excellent

23 Apr 2026

david

The breakfast was good, the hot tub was warm enough!

Family

10/10

Exceptional

21 Apr 2026

Jose

This property was nice. The manager is nice and likes to talk with guests and ensures their experience is nothing short of the best. Staff is very friendly. Rooms are clean, breakfast is good, arcade is awesome for the littles, pool is nice and even has a pool for toddlers. The market in the lobby was also very accommodating. Close to freeway access and 10-15 minutes away from most attractions.

Family_with_children

4/10

Poor

21 Apr 2026

Donna

Juicy was very rude and sarcastic. I went there to get a new set of entry cards because we tried to open and it wasnt working. She was like \"oh maybe youre doing the wrong thing, your pushing too hard. 0 stars for her and not recommended to be upfront to assist clients.

Family_with_children

10/10

Exceptional

19 Apr 2026

Denis

Family friendly hotel with friendly and helpful staff

Family_with_children

8/10

Excellent

17 Apr 2026

ERROL

se considere el parqueo dentro del valor

Family_with_children

10/10

Exceptional

15 Apr 2026

Douglas

Everything was great. Our six days/nights were very enjoyable.
The general manager offered us a bottle of wine and some chocolate covered strawberries for our 60th Anniversary.

Partner

10/10

Exceptional

14 Apr 2026

Deborah

Staff was so friendly and helpful. Our room was clean and comfortable. Pool area was clean and lots of places to sit and gather. Highly recommend!

Business

10/10

Exceptional

13 Apr 2026

Lori

Breakfast was good they changed it up every day

Friends

10/10

Exceptional

13 Apr 2026

ANNA GABRIELA JUDITH CHAVEZ

We just came back from a 15 night stay, the staff was great, specially Andrea, she absolutely exceeded our expectations, went above and beyond to help us out. Everything was great, would stay again and 100% recommend it!

10/10

Exceptional

12 Apr 2026

Pamela

We stay at that location all the time with my family and on business.

My business teammates love the 2 bedroom layout because of the extra bathroom and each person has their own bed.

Breakfast included is so convenient.

Business

10/10

Exceptional

12 Apr 2026

TINA

Gine

10/10

Exceptional

12 Apr 2026

Pablo

Very good, muy bueno, limpio.

Family

8/10

Excellent

12 Apr 2026

Pearl

Staff are friendly. Breakfast is great. Wish the kiddie pool is heated or the big swimming pool. It’s still too cold for April.

Family_with_children

10/10

Exceptional

11 Apr 2026

Christie

Staff and services fantastic. Overall excellent

Family_with_children

8/10

Excellent

10 Apr 2026

Katherine

Hotel was really nice and convenient to the parks. No soaps for bathing whatsoever in the rooms.

Family_with_children

2/10

Poor

09 Apr 2026

Benjin

The room had a weird dirty smell, especially noticeable when you walk in from outside.

The hallway was pretty messy too—there were white tissue-like pieces all over the carpet.

We stayed on the 3rd floor and it was really noisy. You can hear traffic early in the morning, and the windows don’t block any sound.

The front desk lady wasn’t very friendly either—felt kind of cold.

The only good thing was the breakfast, which was nice, and the café staff were friendly.

Overall, not a great experience. Wouldn’t stay here again.

Family_with_children

2/10

Poor

09 Apr 2026

Angel

I don not recommend. Dirty hotel, pillows smelled like a rotten egg. Stained sheets that were given to us for the pull out bed. Pull out bed area smelled like sewage. Shower head sprayed water everywhere. No soap at the sink for washing hands. Towels looked very old and used a million times. Toilet flushed very slow. I was unaware that we had to pay $26 a night to park at the hotel. They promised to refund us one night of parking and never did. When i asked for a print out of the receipt they said there printer was mot working. When i asked for the parking refund they said the system was giving them issues. But the quick to charge you. When you check in you have to pay $150 for security deposit. Even after i already payed for the rooms online. Hallway leading to our room smelled like wet dogs. Elevator had broken tiles and was small. Cleaning staff looked sketchy. I dont believe this place is a Marriot. I believe its third party owned and use the Marriot name because i never been to a bad Marriot. This place was cheap for a reason. STAY AT YOUR OWN RISK. I will NEVER go back there. I rather spend double and be happy.

Family_with_children

10/10

Exceptional

08 Apr 2026

Amanda

I really enjoyed this hotel! We enjoyed the free daily breakfast. Staff was very friendly and welcoming.

Family_with_children

4/10

Poor

07 Apr 2026

Crise

Eggs sitting in water made us p&p , no bed linen when I requested them my room got searched like I lied then when I received the linen they where in a huge clear plastic trash bag that staff handed to me searched my room but couldn’t put them on the bed but instead left

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

saravanakumar

They have paid parking which is 27$ with tax per night which was surprise for me, description could have clearly said that they have paid parking instead of self parking

Friends_and_family Family

8/10

Excellent

05 Apr 2026

JOHANA

Everything was good, staff very helpful and friendly. Rooms was clean and services very satisfactory. However, please change the pillows, they are very uncomfortable.

Partner

6/10

Pleasant

05 Apr 2026

Marina

Average

Business

10/10

Exceptional

04 Apr 2026

Whitny

Staff, cool room, clean

Self

10/10

Exceptional

04 Apr 2026

Sarah

Great location, very clean, great breakfast included, a large pool for my daughter to have fun in and a hot tub for me!

8/10

Excellent

02 Apr 2026

Maria

Everything was great- however, l was in room 301 by the fire escape stairwell and the door slamming on a a few occasions at night woke me up. Also the air conditioning unit in the room was a bit loud around noon. apart from those two things everything was great. I would stay there again just a different room.

10/10

Exceptional

01 Apr 2026

Mirella

They changed some of the food. We had different options. It was good, clean and the personal was friendly.

Family

10/10

Exceptional

31 Mar 2026

Amit

property is excellent

Family_with_children

10/10

Exceptional

28 Mar 2026

Kathia

Améne was Very Kind.. Breakfast had many options and it was delicious and the hotel location was very convenient

Family_with_children

10/10

Exceptional

26 Mar 2026

Sara Villa

Clean room, fresh breakfast and variety.

Family_with_children

10/10

Exceptional

24 Mar 2026

Daniela

It was greatttttt , all clean , all perfect , service 100000000000

Family

10/10

Exceptional

23 Mar 2026

Yaritza

We were so pleased with our rooms! The hotel has a game room wich was fun for our group! The staff was so awesome! We would stay here again!

Family

10/10

Exceptional

23 Mar 2026

Yaritza

Our rooms were very clean, the pool area was inviting and breakfast was tasty with different items to choose from day to day.
But..The best thing about our stay was actually the staff!
Makayla checked us in and was amazing super friendly every time we encountered her. The rest of the staff was great as well. Amhen was super outgoing and there was a manager who i called a social butterfly because he was truly so friendly and personable not to mention so helpful.
We loved our stay and would recommend this hotel!

Family

8/10

Excellent

23 Mar 2026

Dave

Staff was very helpful. Room was clean. Food at the buffet was “ok”. Far from the claim that it was one of the best buffets. We were there a week and they only had bacon on time. Very short staff but that was common everywhere. Hot tub was way too small for a hotel that size. The gas fire pit could only be operated by a maintenance person but none could be found. The tiki bar looked nice but I never saw it open.
This hotel is located in a clean, safe neighborhood. 👍

Family

4/10

Poor

22 Mar 2026

SHANNON

Breakfast was good and change a bit from day to day. Parking was very expensive. Property needed maintenance.

Family

10/10

Exceptional

22 Mar 2026

Donna

One of the best hotels in Orlando. Rooms are cozy and clean. The complimentary breakfast is very delicious which is a big plus since that our day is very long. Staffs are very friendly most specially Kyla who’s very warm, welcoming and very professional. It has been a great experience and will definitely choose this again next time.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Julio

Nice environment for families

Family_with_children

10/10

Exceptional

22 Mar 2026

Ronald

Plenty of space, full kitchen, nice!

8/10

Excellent

22 Mar 2026

Teresa

On the last night i called the front desk for fresh towels and rags but no one ever came. Overall it was a good experience.

Friends_and_family Family

4/10

Poor

21 Mar 2026

Dustin

My stay at the Residence Inn by Marriott Orlando Lake Buena Vista was disappointing overall. The rooms and hallways were noticeably dirty, which gave a poor first impression. Housekeeping only services the rooms every three days, and even when they did come by, they failed to leave clean towels or remove trash from the cans.

Another major issue was the shower—hot water was very inconsistent, making it difficult to take a comfortable shower. The complimentary breakfast was also underwhelming. In addition to being mediocre, staff frequently began removing food before the posted end time, which was frustrating for guests who arrived within the advertised breakfast hours.

Overall, the cleanliness, housekeeping issues, and poor breakfast experience made this stay far below expectations. I would not recommend staying here.

Family_with_children

10/10

Exceptional

21 Mar 2026

Bilma

Everything about property was great! The room was comfortable and clean. The little kitchen in the room makes it better especially when you stay for several days. The breakfast was always hot and good.

Family_with_children

10/10

Exceptional

21 Mar 2026

wen yan

We stayed for 8 days and 7 nights, and overall both my child and I really enjoyed our stay.

The breakfast was great with a good variety of options each day. We especially loved the small kitchen in the room, which made our stay much more convenient. The environment was also very quiet and comfortable.

The manager was very welcoming, and the young lady at the front desk was especially helpful.

The only downside was that the air conditioning didn’t seem adjustable — though it’s possible we may not have used it correctly.

Overall, it was a pleasant stay, and we would definitely come back.

Family_with_children

10/10

Exceptional

20 Mar 2026

Nigora

It was a great experience, staff was amazing especially Juicy , highly recommended!

6/10

Pleasant

20 Mar 2026

Krystal

Not much service provided by housekeeping

Family_with_children

6/10

Pleasant

19 Mar 2026

Kaysie

Pool was always clean. Room lacked some things; had to call for additional pillows, each bed had just one flat pillow. Had to call for additional towels; stayed in room allowing 6 people, we are a part of 4 people, got only 2 towels. Room was not cleaned on our third day like they say it will be but someone came in on our second day and took towels and garbage but did not leave towels, again had to request towels. Hotel is not close to any restaurants, be prepared to uber/drive. Breakfast was ok, not enough seating. We sat outside, but food then got cold fast. Most people stood and waited, then ran to open tables. Market in hotel provides some meal options (oven/microwave meals). We ran out of kleenex, went down to desk for more, were told they would bring it up. They never did, staff seemed somewhat clueless and overwhelmed, some had syrong accents and were hard to understand but were nice. Overall, not the best, not the worst, sad that average passes as good these days, nothing to impressive but suited our basic needs. Uber worked great, drivers everywhere, never had to wait long. Park shuttle is really non-existant-one in a.m., one in p.m. for pur parks (universal) shuttles were scheduled too early (7 a.m. when parks open at 9, or 10.).

Family_with_children

2/10

Poor

19 Mar 2026

MARIA

I am disappointed with how my stay and follow-up have been handled.

During my stay, I experienced an issue in the room (kitchen sink failure), which I reported. Because of this, I had to check out early and did not use my final night.

I requested a refund, but I am still waiting for a resolution. Expedia informed me they are waiting for the hotel to respond, but there has been no response.

Additionally, I was charged $26 for parking for a night I did not stay, and I also see a charge of $110.76 that has not been clearly explained.

This situation has been frustrating and remains unresolved. I hope the hotel can respond and resolve this matter as soon as possible.

Family_with_children

8/10

Excellent

18 Mar 2026

Albert

This hotel was great for what we needed. the included breakfast was probably the best I've had at a hotel in years and was organized and clean. the Amenities were ok and i wish the pool was heated because it was pretty chilly to get into. the arcade was a nice added bonus for my kid but some games were broken and there was no prizes to win, which is weird when its advertised as a chucky cheese arcade. the room was nice and it had great amenities but the only thing they need to change is the beds. they were super firm and not very comfortable to sleep on. i like the pillows they provided but really wish the beds were better. the parking charge to me is a scam but i feel that charging for parking in general is scam. overall this was a good budget friendly hotel and would maybe stay again just for the breakfast.

Family_with_children

10/10

Exceptional

18 Mar 2026

Madeleine Jessica

The breakfast was amazing!!!! The staff were really fantastic too. Highly recommend!!

8/10

Excellent

16 Mar 2026

Thomas

The breakfast was very good every day fresh lots of choices there was a pool bar that never opened and the list of amenities said there were 2 bars 1 pool bar and 1 inside lounge i did not see that also stated there was a restaurant on site not that i seen but overall room very clean staff nice and friendly pool area clean and spacious

Partner

8/10

Excellent

15 Mar 2026

Nipam

Yes

Pet

10/10

Exceptional

03 Mar 2026

Christopher

Clean, safe, close to Disney, delicious breakfast bar, friendly staff, quick check in, perfect room. Would absolutely stay here again!!!

Partner

10/10

Exceptional

28 Feb 2026

Dana

Everything was great.

10/10

Exceptional

28 Feb 2026

Paulina

Staff and clean rooms

Family_with_children

8/10

Excellent

27 Feb 2026

Ronda

The morning buffet staff was wonderful. So kind and efficient with all the people .

Family_with_children

8/10

Excellent

25 Feb 2026

Chad

Everyo

6/10

Pleasant

24 Feb 2026

Jared

Very loud

6/10

Pleasant

19 Feb 2026

Mike

Room temperature in the suite was not working well

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Karen

Good breakfast

Partner

10/10

Exceptional

17 Feb 2026

Melvin

Beautiful room and property

Family

8/10

Excellent

15 Feb 2026

Ron

Clean but showing showing it’s age

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

samuel

Thanks

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

JOSE

Yes it was very good and highly recommended. Thank you

Leisure Partner

10/10

Exceptional

13 Feb 2026

Samantha

The room was big and comfortable. Very clean. The arcade was fun and nice to have there. Pool was open but it was too cold to swim. It looked very nice though.

Leisure Family

8/10

Excellent

10 Feb 2026

Selby

Staff was courteous and kind, checked in on us during our stay, any questioned I had they were very helpful!
A great location to all the parks and things around Orlando!

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Jessica

I really enjoyed the breakfast and the room was very clean.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Oscar

Yes

Friends_and_family Family

10/10

Exceptional

03 Feb 2026

Jessica

Staff was great.

6/10

Pleasant

31 Jan 2026

Dibya

Breakfast was horrible

Leisure Partner

10/10

Exceptional

31 Jan 2026

Dnilson

Hotel need replacement the sofa bed with urgency.

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Winston Jason

room was good

4/10

Poor

28 Jan 2026

Cara

The staff was very unfriendly and unhelpful with the exception of Ayman (he is AWESOME). The phone in our room didn’t work and when I tried to call from my cell phone I was on hold for 10 minutes before I just hung up. The elevator also didn’t work during our stay. The pool is freezing even on an 85 degree day, so all the kids crowd into the hot tub, which made me not even get in. It is a great location and the room was clean, but this room definitely was not up to par.

Leisure Friends

10/10

Exceptional

26 Jan 2026

Julia

Everything great. The staff was amazing.

Leisure

2/10

Poor

23 Jan 2026

Harishkumar

I stayed at Residence Inn by Marriott Orlando Lake Buena Vista for 12 days, and this was one of the worst hotel experiences I’ve had.

On the day of check-in, I was told the room was small, so I agreed to book an additional room at extra cost. Unfortunately, on the very first day, there was a serious leak in the bathroom. Water spread into the closet area, leaving a large amount of water on the floor and damaging several of my clothes and personal belongings.

I contacted the front desk repeatedly throughout my entire stay to either fix the issue properly or move us to another room. Every time, I was told the hotel was full and that nothing could be done. Despite staying for nearly two weeks, the problem was never resolved, and we were forced to live with ongoing water damage.

On the last day, I finally managed to speak with the hotel manager, who was polite and acknowledged the situation. He clearly promised that:
•The entire cost of the additional room would be refunded
•Parking charges would also be refunded

However, after checking out:
•No refunds were issued
•I was actually charged additional money
•There was no follow-up or confirmation

Since then, I have tried contacting the hotel many times. Calls are passed from one person to another, no one takes responsibility, and there has been zero issue resolution.

This stay involved:
•Room maintenance failure causing property damage
•No room change despite a long stay
•Broken refund promises by management

10/10

Exceptional

20 Jan 2026

Robert

Great room. Staff was over the top helpful.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Zhiyuan

Big clean rooms! Friendly staff and they have shuttles to both Disney and universal.

10/10

Exceptional

19 Jan 2026

Johanna

Room was great, only thing is if you need better pillows just ask they can exchange them.. breakfast was awsome

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Kwang

Yes. Good 👍

Business_and_leisure Friends

6/10

Pleasant

18 Jan 2026

Sharon

Hard bed

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Linnette

The place has undergone positive renovations. The entire staff was attentive to my needs and comfort. They were all very friendly. The breakfast was delicious and included with the stay. The room was clean and very comfortable. I loved it! I recommend it!

Leisure Partner

10/10

Exceptional

13 Jan 2026

MIDHUN KUNDAYIL

The rooms were spotless, and the staff were incredibly friendly. We had a wonderful experience and will definitely return in the future.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Daniel

Great customer service