Monumental Hotel Orlando

United States , Orlando Area - Florida - FL
ORLANDO, 12120 International Drive
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100 reviews shown

10/10

Exceptional

18 Mar 2026

Jill

Great pool and hot tub! Very spacious and staff was amazing! No breakfast or even complimentary coffee

Family

2/10

Poor

17 Mar 2026

MARCHAE

Hotel was nasty, carpet nasty, tub not clean, hair in the sink and tub! Hotel smells like mold.

10/10

Exceptional

16 Mar 2026

Josue

I love the location
I love the friendly staff at the front desk
I love how quiet and relax it is and definitely the pool
I will be stayin here again soon

Friends

2/10

Poor

11 Mar 2026

VOLVICK

Bad services

Self

10/10

Exceptional

09 Mar 2026

Maria

Enjoyed my stay my son loved the pool it’s not heated but they do have a hot tub as well. Location was great.

Family_with_children

6/10

Pleasant

09 Mar 2026

Pablo

I arrived whitout pets. Pool area and the pool was very good.

Family_with_children

6/10

Pleasant

08 Mar 2026

Allaina

Room was clean. Staff were friendly and welcoming. The pool and hot tub area is well kept. The only thing I wish they had is a breakfast option in the mornings.

Family

8/10

Excellent

08 Mar 2026

Oscar

Everything was great except for the room air conditioning. It was really noisy and had a smell like gas or some mechanic oils.

Partner

6/10

Pleasant

07 Mar 2026

Arlethea R

The room was ok. However, the pool was extremely unkempt. Hotel is pretty far from activities so an uber is extremely necessary if you don’t have a rental car. Staff are friendly so that’s a plus.

Family_with_children

6/10

Pleasant

02 Mar 2026

Christopher

The room was not clean. The blankets had stains, and hair. The towels had stains. Very outdated, and old. nothing is replaced or new. Bathroom floor was very sticky.

Family_with_children

8/10

Excellent

02 Mar 2026

Klaudia

Nice stay

4/10

Poor

28 Feb 2026

Shane

They advertised having a complementary breakfast and a bar/resteraunt and have neither. The room and pool/spa were great but disappointed they didn’t have the amenities they were suppose to.

Friends_and_family Family

8/10

Excellent

27 Feb 2026

John B

Staff was extremely courteous. I chose this hotel because it had a hot tub. I was stranded in Orlando due to weather back home and was dealing with a leg injury. Hot tub was not working at the proper temperature when I checked in but maintenance addressed it immediately and was ready to go quickly. That was much appreciated.
The vending machine and food options need to be better for me to stay again however that is on ownership, not the local staff.

Self

8/10

Excellent

21 Feb 2026

kota

The room was nicely renovated.

4/10

Poor

20 Feb 2026

Sandra

Ridiculous walk to check in and then again from the parking lot. Looks like the 90s are frozen for them accept for the pool. Room had several unclean issues that staff said \"sorry about that\" and got back on a phone call. Bed uncomfortable roll to the middle. All the smoking goes on right outside the back door which is most of the places in and out. Spend a couple dollars more and stay somewhere else.

Partner

2/10

Poor

19 Feb 2026

Richard

Everything is extremely dated. Anywhere in the bathroom that was once chrome is now rusted. The rooms, hallways and elevator smell of mildew. The elevator was filthy. I’m embarrassed and disappointed in myself that I even stayed. They had no food to offer thank god. Whoever owns this hotel should feel embarrassed.

Business

10/10

Exceptional

15 Feb 2026

Laurimar E

Comfy beds

Leisure Partner

2/10

Poor

13 Feb 2026

Everything was good till it got cold, the room didn't have no heating at all it was freezing cold

Leisure Family

6/10

Pleasant

10 Feb 2026

Freddy

Room was very outdated. Certain aspects of cleanliness weren’t meet.

Business Partner

6/10

Pleasant

01 Feb 2026

Ahmed

strong smell in the rooms, phones are not working in rooms

Business Self

6/10

Pleasant

01 Feb 2026

Nancy

the room was outdated. could have used at least a paint job. You can tell that at one point, this was a very nice hotel, it is just in need of a good scrub with updates. staff was super friendly.

Business

6/10

Pleasant

01 Feb 2026

Alana

Rooms were outdated, wifi/cell service was kinda bad, it was clean for the most part but the carpet was stained and there was a wrapper stuck to the floor underneath the tv stand.

Honestly for the price its understandable, not too bad a place but not amazing either.

Leisure Friends

2/10

Poor

21 Jan 2026

Matthew

I hate making these, but this hotel deserves every ounce of backlash. The room was disgusting. Stains on the floor and it was obvious it wasn’t vaccumed. The bathroom floor was literally sticky (my shoes stuck to the floor ) and the shower was broken. They came up and said “yeh it’s broken I guess. Go to the ope room down the hall and shower there “
0/5 stars . Wouldn’t recommend to my worst enemy .

Leisure Family

4/10

Poor

20 Jan 2026

Dennis

Staff was nice. Lobby is in a weird place, very long walk, hotel is very dated, ants everywhere. Beds are motel beds.

Leisure Family

2/10

Poor

18 Jan 2026

Félix

The hotel seems to have been stuck in the past. The rooms look like they were from 2004, the carpets are disgusting, the place stinks, the furniture is in terrible condition, there is no cleaning service for the room, the facilities are poorly maintained. In short, don't stay there.

Leisure

4/10

Poor

12 Jan 2026

Lucille

The rooms were very dirty, blood on sheets.

Leisure Family_with_children

2/10

Poor

11 Jan 2026

Hector

Front desk Spanish lady has a terrible attitude. Rooms look ancient. Towels cheap, pillows as flat as paper, bathroom shower curtain dirty and stained, and the mattress so thin you can feel the springs. Terrible with so may option in the same area I would not recommend.

Leisure Partner

4/10

Poor

09 Jan 2026

James

Outdated and old. Looks decent from the outside but thats about it.

Self

2/10

Poor

07 Jan 2026

crystal

The place was outdated, the rooms were still from the 1960’s. Dirty rugs and curtains. The bathroom floor was sticky. Outdated decor, the bed was so old I felt all the springs in it. No breakfast at this resort. Was told to go down the road to ihop. Vending machine was horrible. The pictures are deceiving, do not stay here…. Waste of money!!! The smell in the whole place was masked with so much febreeze it takes your breath away!!! The bathrooms were old and rusty!!! Don’t waste a dime on this place… This is not a resort!!!

Leisure Family

8/10

Excellent

30 Dec 2025

Alex

Good place

8/10

Excellent

28 Dec 2025

Ghullam

There was a drunk guy who did not know how to behalf around children and families. However, the hotel crew didn’t care. The guy was vaping and openly drinking. His kids were showing their private parts to other kids. This was not appropriate at all.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Ulus

Super friendly staff. Clean rooms.

Business Family_with_children

10/10

Exceptional

23 Dec 2025

Yovany

Wonderful and very relaxing. The jacuzzi was amazing. Very close to everything. A lot of restaurants nearby. I’d definitely stay there again.

6/10

Pleasant

18 Dec 2025

Lourdes

The room was neatly clean and spacious but the beds were to low and unstable. It feels like sleeping in a water bed. The Front Desk were very polite and friendly.

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Lisa

I had a great stay at the Monumental Hotel. Bed was comfortable, room was cozy and the staff at the reception desk were very polite and helpful!!!

10/10

Exceptional

10 Dec 2025

Yorleny

Buena atención y muy buena estancia

Friends

2/10

Poor

08 Dec 2025

Wendy

As soon as we reached the third floor, the smell of cigarettes was overwhelming. From room 315 all the way down to 327, the entire hallway smelled strongly of cigarette smoke. I even had to place a towel under our door especially at night because the odor would drift into our room.

I was traveling with my 7-year-old daughter, and she literally had to cover her nose every time we walked through the hallway. This was especially disappointing because at check-in, the no-smoking policy was emphasized and enforced, which I appreciated. However, the third floor consistently smelled like cigarette smoke everyday of our stay.

I do want to mention that the staff member we interacted with was great. The hotel room was clean but the condition of the floor made the stay uncomfortable and disappointing.

Thank you for taking the time to review this feedback.

Friends_and_family Family

4/10

Poor

07 Dec 2025

Mercedes

Advantages of this hotel include its close proximity to Universal Orlando, a safe and quiet environment, and competitive pricing. The pool area is also well-maintained. However, the website's promotional images do not accurately reflect the current condition of the rooms, which appear to be in need of updating. Furthermore, cleanliness was a significant concern, with dirty carpets, bathroom floors, and elevator floors observed, alongside a pervasive strong odor throughout the premises. The mattresses were also notably firm.

2/10

Poor

28 Nov 2025

Katherine

We were unable to stay at this hotel due to the state of the property. There was a heavy mildew smell. My husband went into the bathroom and all the urinals were taped up. The floor molding area had a dark ring around it where there had been overflow and the floors were clearly not cleaned well. The carpets in the lobby were heavily soiled and the smell of incense was intense (I assume to cover the smell of mold). I requested a refund from the property due to the fact that I have asthma and was unable to stay in a moldy environment. They declined to do this even given the situation. There were only 4 cars in the parking lot- which should say something. We booked online unknowingly. They say it is a 3 star hotel. I have stayed in Laquinta's that are more sanitary. DO NOT STAY HERE. The pictures on the website are not what you will walk into.

Partner

6/10

Pleasant

27 Nov 2025

Ariel

For a large hotel it could use more of its resources to make the amenities better. It’s good just to sleep in but not much to do there.

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Thomas

nice quiet and close to everything. will stay again!

Business

6/10

Pleasant

20 Nov 2025

Jason

Charge for the Wi-Fi and didn’t know till we got there.

2/10

Poor

19 Nov 2025

Martina

Upon arrival to property there was a very unpleasant odour, smelled damp and musty felt like walking into a funeral parlour! There were towels in areas on the floor I assume due to water leaks.. fans/ dehumidifier’s blowing… when checked in the elevator to our room was dirty and had build up in the corners! The unpleasant odour carried through the building and to the rooms… rooms felt dirty and musty, obstructed views from the windows looked like garbage and debris below… we had two rooms booked and one of the rooms my sons feet were sticking to the bathroom floor!Gross!! Service was terrible as when we voiced our concerns/complaints we were only given an “I’m sorry”… we felt this was an unsafe place to stay for our health… we felt itchy and dirty leaving after only being in the building 20 mins at max. When inquiring about a refund we were told to go through Expedia which was how we placed our booking and they could receive a waiver for us for refund. We did the same only to be told that our booking was non refundable! Totally unacceptable from a facility you voice concerns about only to be told there’s nothing they can do for you and you are left to find new accommodation plus the extra expenses associated with the same!It is now past supper hour getting dark we are already out money for a 3 night stay and uber cost of $75 just to have to book a new accommodation and extra cost of that and transportation!Horrendous gut wrenching experience. Disgusted and disappointed !!

Leisure Family

2/10

Poor

17 Nov 2025

Ginger

The

2/10

Poor

15 Nov 2025

Keshia

The hotel looked ran down, we were so disappointed. It was a smell once we walked in the hotel hallways it made my stomach upset

Leisure Partner

8/10

Excellent

15 Nov 2025

Rajendra

We had a great stay. The room was clean, as well as the hotel. Staff was friend and helpful. The amenities were limited, no breakfast or bar at the hotel. The reception is located at the front on the building and not as the drop-off entry door.

Leisure Family

4/10

Poor

13 Nov 2025

Jo Ann

They charge $6.75 for the parking and no one is there watching

6/10

Pleasant

13 Nov 2025

Danniel

Hotel doesn’t offer breakfast or any store to buy, vending machines were empty and pool floor was in bad conditions ( dirty green ). It’s good to rest one night and still running .
The only staff that I see was the counter clerk and he was very gentle.

Leisure

2/10

Poor

12 Nov 2025

Zowe

Please avoid this place if you can, smells like mold, everything is old and stained. The carpet in the rooms have mold, the sheets are stained and the smell of the hotel almost made me leave. I was only there for one night.

6/10

Pleasant

11 Nov 2025

Dwayne

The tub faucet was continuously leaking.

Leisure Family

2/10

Poor

10 Nov 2025

Karina

Dirty, very old carpets and furniture. Probably has been there since the hotel was built!!

Business Self

2/10

Poor

10 Nov 2025

Rabin

Smelly room, towels stink like athletes foot, wouldn’t recommend, booked the hotel for 3 days, couldn’t stay more than a day, they didn’t even consider giving a refund

8/10

Excellent

10 Nov 2025

Dana

This place needs some serious updating. The hot water in the room was great but shower and spout all leaked so pressure was horrible. Tv doesn't have options for streaming, so you can watch infomercials for hours if you can get the remote to work. Pool was nice though

Friends_and_family Friends

2/10

Poor

07 Nov 2025

Sinead

I booked two nights and only stayed one night. There was a horrible smell on the third fooor I was staying on. The room was dirty. I took photos. The hotel was run down and old and dirty. I hardly slept. I left the hotel at 6.00am the next day. I contacted my credit card company and requested a refund for the night I did not stay.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Alexander

Great location and great price point. The hotel is somewhat run down but the pool and hottub are great.

Leisure Family

10/10

Exceptional

31 Oct 2025

Jeury

Excellent

4/10

Poor

27 Oct 2025

bill

Very unfriendly staff, not a comfortable environment in the facility. Toilet leaked onto bathrfloor. We were told they would adjust our bill for it but at check out they refused.

Leisure Family

10/10

Exceptional

26 Oct 2025

Karlien

I got a fantastic deal and lived my stay

Business Self

2/10

Poor

24 Oct 2025

Elizabeth

did not use

Friends_and_family Family

2/10

Poor

23 Oct 2025

Yingsen

Room are dirty, bed is uncomfortable. Facilities are old.

8/10

Excellent

22 Oct 2025

Yesenia

Clean room

2/10

Poor

19 Oct 2025

William

This property was filthy beyond comprehension.
The floors and rugs throughout the property appear tho not have been cleaned in 10 years.
Very uncomfortable vibe to the whole place.

4/10

Poor

14 Oct 2025

Brahmaiah

Very old and everything broken and tv not working

2/10

Poor

12 Oct 2025

Khadijah

It is really outdated. There is an overwhelming smell when you first enter the hotel like dirty carpets. The ac in our room leaked so much the carpet was almost entirely wet. The towels and washcloths that were provided were really dirty. It wasn’t worth the price at all. The only thing good was the location and the bed because the bed was pretty comfortable.

Partner

2/10

Poor

12 Oct 2025

Fang

The carpet smelled bad. The room was old. The air conditioner and sensor were noisy. The bed was not comfortable at all. The room was not cheap. They only allowed check-in at 3 p.m. and had to pay 28 yuan in advance. It was a really unpleasant experience.

6/10

Pleasant

11 Oct 2025

Aimal

The hotel room was not clean, and the bathroom looked like it hadn’t been cleaned at all. The bathroom was especially dirty and very disappointing. I expected better cleanliness and maintenance from this hotel.

Leisure Family

6/10

Pleasant

05 Oct 2025

KIMBERLY

Overall my stay was quiet, relaxing and I felt safe for the most part. I would say the front desk is in an inconvenient area, there should be umbrellas in rooms since it is a rainy state ( especially for a $100 incidental hold ) and maybe security after hours.

Leisure Self

10/10

Exceptional

04 Oct 2025

Brayan

Muy bueno par su precio

Business_and_leisure Family

8/10

Excellent

28 Sep 2025

Jerod

The first room we checked into was dirty. Towels in the sink and smelled so musty. Staff was great, switched us to a new room immediately. The pool is absolutely gorgeous. We love laying in the sun every day and there was hardly anyone there so it was quiet and peaceful. I will add property is old and outdated, doesn’t seem like current owners are putting any extra money into it for sure.

Leisure Partner

10/10

Exceptional

26 Sep 2025

David

The room was clean and spacious. Pool and patio was in great condition.

Self

10/10

Exceptional

24 Sep 2025

Alisha

Parking lot leaves alot to be desired but everything else was great

10/10

Exceptional

20 Sep 2025

Monica

The only thing I don’t like Ethel property is that

6/10

Pleasant

15 Sep 2025

JOSE R

The receptionist was asleep

8/10

Excellent

07 Sep 2025

Madisen

We went in the off season so there wasn’t many people but it was quiet no yelling of course weed smell but now a day no one can control that but I enjoyed it

Leisure Friends

2/10

Poor

06 Sep 2025

Christina

This has been an absolute nightmare of a stay. From day one until now, we have had nothing but issues. On day one, we called about the hot water not getting hot, and were met with rudeness and told \"you have to let it run a while\". At the time of the call, we had already had the shower on for ten minutes. There are tiny black, and-like bugs in the room, all over the place. The toilet does not flush properly, and we had to have maintenance come unclog it for us. We wound up purchasing our own plunger to avoid having to bother maintenance daily. The bed is extremely uncomfortable. This morning, at 830am, someone attempted to walk into our room while we were sleeping. Checkout isn't until 11am, so I'm not sure why someone would need to gain entry into the room at 830am.
Housekeeping did an atrocious job. Yesterday my makeup was left in disarray, as well as my hair products. When we returned to the room last night, I discovered my hair oil had been turned on its side as well as opened, leaving a puddle of oil on the counter. Personal belongings were moved to different locations, as well. For example, different makeup products were moved to the opposite side of the sink. All of my makeup was left in the pouch I packed it in once I was done getting ready, so I'm not sure why it needed to be moved in the first place. The hallways and lobby area smell of mildew. I now have rashes on both arms and one leg after staying here.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Allaina

Minus a few things that could be fixed around the facility, we enjoyed our stay as we always do. Staff was great.

Business_and_leisure Partner

10/10

Exceptional

29 Aug 2025

Steven

This is a beautiful hidden gem in Orlando. The property is a bit age and it shows in some of the areas but the rooms are fantastic and the staff is very polite and helpful.

Business Family

10/10

Exceptional

20 Aug 2025

Elias

Yes

Hot when j walked in but guess they had the doors opened and I’m not use to the weather out here .. other than it was a beautiful stay hot water in the hot tub the jets work and everything went so smoothly I’d say it was a great deal.

Self

6/10

Pleasant

18 Aug 2025

Aida

No room service for 3 days.

Leisure Partner

2/10

Poor

17 Aug 2025

Alitza

A/C not working properly was hot carpet sticky and smell bad elevators nasty hallways hot and smells bad definitely don’t recommend they need to update and clean

Leisure Family_with_children

10/10

Exceptional

17 Aug 2025

Glenn

Relaxing! Will definitely go back. The pool was so nice

Leisure Partner

2/10

Poor

16 Aug 2025

Kevin

Did not like the condition of my room to look & smell of it. Lasted 4 minutes in the room & decided it wasn’t for me & left requested a refund & am still currently waiting for a refund.

Leisure Partner

6/10

Pleasant

10 Aug 2025

Norma

The hallways are hot and room too. AC not work very well. Bed was very uncomfortable. The internet is very weak. Is good just for the location and price.

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Miguel

Better clean the pool

Leisure Family

4/10

Poor

08 Aug 2025

Robert

The whole property looks absolutely abandoned. I can’t believe this place was still in business. I arrived a bit on the early side around 1:30 PM and asked if I could check in early and was told no. There was absolutely no way there was not one room available at that time. From the amount of cars in the parking lot, I’m gonna estimate there is maybe 10 guests in the entire hotel. The whole Property is in desperate need of some upkeep and landscaping. One morning my wife and I were leaving to go grab some breakfast and there was a homeless guy sleeping on the floor right outside the elevator. I have pictures to prove this. Not a very safe property at all, and it feels very spooky because it feels abandoned.

Leisure Family

6/10

Pleasant

07 Aug 2025

Nicole

This place is a little run down.

Leisure Family

4/10

Poor

05 Aug 2025

Josue

The pictures and descriptions are clearly not up to date. It's an old hotel with little to no maintenance, old furniture, broken AC units. Almost looks vacant or abandoned. Never again staying there.

Leisure Family

10/10

Exceptional

04 Aug 2025

Patricia

I absolutely love this place.! We have stayed here both times we have been in Orlando.!!

6/10

Pleasant

31 Jul 2025

NICHOLAS

The respect was very run down. Quiet and safe but extremely run down, compared to photos they posted.

Leisure Family

10/10

Exceptional

27 Jul 2025

Brandi

Beautiful quiet space nice to get away from the business touristy city

Business

2/10

Poor

26 Jul 2025

Dustin

American Horror Story-esque. Drugs on site, filthy, bed bugs.Air conditioning did not work in 100° weather. Did not stay once we saw the conditions. The front desk girl had to be woken just to try to get help. Terrible service all around. Do NOT RISK YOUR SAFETY OR HEALTH.

Leisure Family_with_children

2/10

Poor

23 Jul 2025

Cody

Absolutely Disgusting – Stay Away!
⭐ 1/5 (Would give 0 if I could)

This was by far the worst hotel experience I’ve ever had — and I didn’t even stay the night.

From the moment we walked in, we were hit with an overwhelming stench of mildew and something foul. The entire building was hot, humid, and smelled like it hadn’t been cleaned in years. There was no air conditioning in the hallways or in our room, which only made everything worse.

The room was filthy — mold on the walls and ceiling, bugs crawling around, and layers of dirt in every corner. It was absolutely disgusting and felt unsafe to stay in. When we went to the front desk for help, we literally had to wake someone up. Once we got their attention, they were rude, unhelpful, and made no effort to address any of the issues.

When we told them we wouldn’t be staying and requested a refund, they refused to take any responsibility and told us to contact the third party we booked through — even though the condition of the hotel was completely unacceptable.

Do yourself a favor and avoid this place at all costs. It’s not just unpleasant — it’s a health hazard. I wouldn’t recommend this hotel to anyone.

Leisure Family_with_children

2/10

Poor

22 Jul 2025

Elsa

Not a good stay

The hotel was beautiful on the exterior but once you get to the room is different the first night the pool had green floors and the hot tub was not working. The second night the headboard fell on my head from the wall, the bed fell apart. The hallways were really hot no ac. We had to check out early.

8/10

Excellent

14 Jul 2025

Francisco R

Nice place

10/10

Exceptional

13 Jul 2025

Allison

Staff was very friendly. Helped us in the middle of the night when the fire alarm started beeping

Leisure Partner

2/10

Poor

10 Jul 2025

Theresa

Never informed us that EVERYTHING was not in use. No atm, no restaurant, if we wanted ice we had to go to the first floor. Very poor.

Leisure Family

2/10

Poor

06 Jul 2025

Joseph de la

The room was extremely dirty. Stains on carpet dirty pillows . Never in life have we staid in a hotel like that . We asked to have our room changed and they said we would have to pay a fee.

Leisure Family

6/10

Pleasant

06 Jul 2025

HALEY

Property is VERY old, there is no longer a restaurant on site, pool was cold and the hot tub was roped off while I was there. Beds are AWFUL and after 3 nights by lower back was in excruciating pain which made flying home very uncomfortable. Common areas don’t seem to have A/C which makes the whole area muggy and gives it a weird smell. Basically anything you want to go to is a 20 minute Uber right which wasn’t awful, but wasn’t ideal at times. Also, I went to turn in the tv (which was VERY small for the room by the way) and it wasn’t working. Flipped to remote over and there were no batteries in the remote! Turns out it ended up being the entire wrong remote. I would avoid if possible.

Leisure Self

4/10

Poor

01 Jul 2025

Marianne

Potential wasted

The hotel has so much potential, but it is rundown dirty, and stinks. Furthermore, if it’s a hotel where lots of people stay, they shouldn’t be rigging stuff up like the air conditioners that they have rigged up to the wall instead of a central AC. The pool is gorgeous and again has so much potential, but it is rundown, nasty and dirty.

4/10

Poor

24 Jun 2025

Giselle

Very dusty.

Leisure Family_with_children