Embassy Suites by Hilton Orlando LBV Resort

United States , Orlando Area - Florida - FL
ORLANDO, 8100 Lake Street
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100 reviews shown

2/10

Poor

10 Mar 2026

Camile

Upon arrival, the staff did not have our room ready. They were going to put us in the wrong room and kept complaining about “Expedia “ .
The pool was so dirty and ppl were washing their crocs in the pool and the dry wall was broken and no towels for guest . We were told by concierge breakfast was closed 1030. we arrived 10 am and breakfast was closed .
We were told by concierge food can be ordered by 11pm and that wasn’t true, online everything said closed and unable to order. The next day when we wanted to swim the team failed to tell us they had maintenance in the pool and closed it. The rooms were rusted in the shower, drywall repairs were falling apart. My child awith special needs had a stroller and we had to carry him on the stairs with the stroller because they had no ramps and everything was blocked off with caution tape. Overall, I would never recommend or return. I truly would like a refund.

Family_with_children

6/10

Pleasant

10 Mar 2026

Thelma

The room is pretty big a lot of space if you stay with the big group this place is good, but my room have a little problem on our first day bathroom door is doesn't close the water keep running i have to go down and talk to the front desk about the bathroom she called the maintenance and he come with me, its should not be like that. when the housekeeping cleaning the room and see that the bathroom door doesn't close they have to fix it before another guest come in. My room never clean for my 4 nights there. I ask to one housekeeping on Sunday if she take at least my garbage and put a new lining, she came after 3 hours, i ask her if she can also clean bathroom and stock the towel she didnt . she just brush the toilet bowl and leave. i have to ask the next day to one guy if i can get the towel. I'm very happy the space but not the service. the bar at the pool is nice you can order food and drinks and talk with your family. i did not use the pool. The breakfast buffet is below average sorry .but its a good location close to everything the vineland is 7 minutes away from the hotel Disney spring is 10 minutes away basically location wise is very very convenient restaurant is just 5 minutes away.

Family

10/10

Exceptional

10 Mar 2026

Ashley

Yes

10/10

Exceptional

10 Mar 2026

DEBRA

The staff weregreat! It was very pet froendly.The breakfast had great options

Partner

8/10

Excellent

09 Mar 2026

Keesha

The room was clean and spacious. The staff were friendly, personable and helpful! We appreciate the amenities and services.

Family_with_children

6/10

Pleasant

08 Mar 2026

Donovan

This hotel was just ok. The property is showing its age and is in need of some much needed upgrades and renovations. The AC in our room never got cold even though I cranked it down to 65 degrees! Bathroom was old, bed and bathroom linens were not great, the floors were always damp from the humidity and the rooms needed some new paint. I will give the high marks for the included breakfast, can’t beat made to order omelettes! Oh, and happy was pretty good too.

Family

8/10

Excellent

06 Mar 2026

Josh

Good deal for the money. Hotel is definitely older. Elevators take FOREVER and half the time there only 2 of the 4 were in service. Great breakfast and pool

10/10

Exceptional

05 Mar 2026

Wenny

We enjoyed our visit.. such a wonderful and friendly staff, excellent breakfast buffet… surely recommend to others! Thank you again! Till next time 🌺

6/10

Pleasant

04 Mar 2026

Franchesca

Did not went

Partner

4/10

Poor

04 Mar 2026

Nick

The pool was the best thing and some key staff members, but it's a very dirty place and has weird hours for the food

10/10

Exceptional

03 Mar 2026

Christine

The breakfast is always great, happy hour is a nice touch and the pool is always clean

Family_with_children

10/10

Exceptional

02 Mar 2026

Allan

Clean rooms and friendly staff. Breakfast was great!

Family

2/10

Poor

02 Mar 2026

Danay

Poor housekeeping at room, not enough towers, no body wash, no napkins, poor attention from from desk, I don’t think that I’ll be back to this hotel.

Family_with_children

10/10

Exceptional

26 Feb 2026

abigail gonzalez

Super spotless

Partner

10/10

Exceptional

23 Feb 2026

Chantal

Everything

4/10

Poor

22 Feb 2026

Nicole

I did not expect this type of experience at a Hilton property. Upon arrival, I was assigned an ADA-accessible room that I had not requested and needed to change rooms. The room also had an unpleasant odor.

The bathroom ventilation sensor was not working properly, causing smoke to accumulate and requiring us to leave the shower door open for ventilation.

In addition to parking charges, there is also a nightly resort fee. The front desk staff were not very helpful, although the manager was professional and assisted in addressing the concerns.

Overall, this stay did not meet the expectations I associate with Hilton.

Partner

10/10

Exceptional

22 Feb 2026

Fernando

Muy buen desayuno con la estación de omelettes. Excelente la atención del personal y la limpieza.

Family_with_children

10/10

Exceptional

22 Feb 2026

Alethea Ruth-ann

Room was great, fun pool, delicious food.

Family_with_children

10/10

Exceptional

22 Feb 2026

Julissa

Clean, good service and great breakfast

Friends_and_family Family

4/10

Poor

20 Feb 2026

richard j

Many issues at this Hilton and very disappointed overall here. Older hotel not maintained and in need of updates. broken bed; poor housekeeping, broken AC unit, broken drawers and handles; no concierge service; advertised as a resort but shabby; broken toilet handels; etc. good breakfast but poor quality PM happy hour services and snacks.

Partner

10/10

Exceptional

19 Feb 2026

Thalia

Everything was excellent!

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Janier

Room was clean

Family_with_children

10/10

Exceptional

17 Feb 2026

Marta M

Very friendly staff. Clean hotel with great amenities and included breakfast

8/10

Excellent

17 Feb 2026

Freida

Nice stay

2/10

Poor

12 Feb 2026

Kristina

The room was lacking in every way possible I’m disappointed and I feel like it put a sadness in my vacation

Friends_and_family Family

2/10

Poor

12 Feb 2026

John

Room was right next to I-4 — extremely loud at all hours. It was also the farthest room on the property even though the hotel looked half empty, and when I returned at 4:30pm it still hadn’t been cleaned. The bartender during happy hour acted bothered to serve guests. I stay at Embassy Suites often, and this one doesn’t feel like the brand — I would avoid it. After I received a text asking about my stay, I replied with these concerns and was told within seconds it had been “passed on to the team,” which didn’t change anything for me. Disappointed

Business

6/10

Pleasant

11 Feb 2026

Jennifer

We are fans of Embassy Suites but this one needs a remodel. The evening happy hour and breakfast was underwhelming and not what we expect from an ES.

Partner

10/10

Exceptional

06 Feb 2026

Joylin

Yes

4/10

Poor

06 Feb 2026

Rachel

Our comforter had dried tomato sauce (not stain, dried sauce) and when we asked them to swap all the linens they just remade the bed with the same comforter!

10/10

Exceptional

05 Feb 2026

Donald

the whole experience was great

10/10

Exceptional

05 Feb 2026

Tanya Marie

The room, was clean and spacious

Business Partner

10/10

Exceptional

04 Feb 2026

Rosie

The room was clean and the breakfast was great!

10/10

Exceptional

29 Jan 2026

Maria

All was amazing! The staff, the service, everything very clean!

Leisure Family_with_children

8/10

Excellent

26 Jan 2026

Joel

The staff was nice and the hotel had a lot to offer.

Business Family

4/10

Poor

26 Jan 2026

Paul

Room wasn’t that clean. The housekeeper didn’t clean our room the next day. More than likely this would be my last time staying at this particular Embassy Suites.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Christine

Check in was amazing! Pat was so outgoing and friendly! You can tell he enjoys his job. He is an asset to your front desk staff! So welcoming and refreshing to see this level of service!

Leisure Family

8/10

Excellent

18 Jan 2026

Robert

Friendly

Partner

10/10

Exceptional

14 Jan 2026

Mayra

Good place

2/10

Poor

13 Jan 2026

Jawad

I am formally escalating a serious guest safety incident and service failure that occurred during my recent stay at Embassy Suites Orlando Disney. I am a Hilton Honors member and recently purchased a Hilton vacation package based on long-standing loyalty and trust in the Hilton brand.

This letter serves as a documented complaint regarding conduct and system failures that placed my family at risk, caused physical illness, and resulted in significant emotional distress.

On the evening of the incident, my wife and I briefly left the hotel to purchase medication for our children. Upon returning, my digital key functioned normally for both the parking gate and elevator. However, when we reached Room 357, the door would not unlock. After multiple attempts, my phone battery died.

I immediately sought assistance from the overnight front desk. The agent issued a physical room key and stated it would resolve the issue. It did not. I returned to the front desk multiple times explaining the urgency of the situation, including the fact that my children were alone inside the room.

Leisure Family

8/10

Excellent

11 Jan 2026

Jamie

Staff was world class! So friendly and helpful! Room was not amazing at all and was opposite of staff. Muggy and damp with lights outside my windows that the shades did not black out.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Deborah

The staff were friendly. We needed bedding for the sofa bed, and someone brought it to us within minutes of calling. I was disappointed that the type of room I had booked weeks in advance was not available. It seems like if a customer books a specific type of room, that type should be reserved and not be given to someone else. The hotel itself was a little run down. The bath tub had several rust spots and the box spring on the beds were dirty and looked stained. The whole place just seemed like it needs some renovations and upkeep. The front desk told me the room keys would get us into the parking lot. The keys would not work. There was a parking lot attendant outside that gave us a parking tag and opened the gate. I think he then also charged our room for parking, so we ended up with extra parking fees. I didn’t realize we had been charged extra until hours after checkout when I was an emailed the invoice and my credit card was charged. It was strange that there was no communication between the front desk staff and the parking staff. We would not stay at this hotel again. I think for the same price, we could find somewhere that is better maintained.

Leisure Family

6/10

Pleasant

11 Jan 2026

Paula

Room was dirty

2/10

Poor

08 Jan 2026

duane

Asked for 4 days for the room to be cleaned after my son wet a bed and never did clean it. We moved out. Went to him and hotel. The rest of the hotel is nice. Their breakfast buffet is good, but they're cleaning staff. They're completely incompetent

Business_and_leisure Family_with_children

2/10

Poor

08 Jan 2026

Colleen

The rook was awful and the housekeeping. Not only incompetent but also had no sense of awareness. Walking in on my little boy who was getting into the bath, leaving my door wide open while I was gone from the hotel, threw away memorabilia that I purchased for my kids. The heat didn’t work and they had a cold front come in and I was freezing for multiple nights! No working phone. Mold everywhere! The guests next door were filling my room with their illegal marijuana smoking. I wish I had booked somewhere else.

Leisure Family

8/10

Excellent

06 Jan 2026

Phonethip

clean, friendly staff, breakfast and happy hour and the pool and outdoor seatings.

Leisure Family

4/10

Poor

06 Jan 2026

Darren

Shower needed to be repaired. Toilet seat was broken. Asked for extra towels and toilet paper and both never came. Called down to front desk on several occassions and they never answered. Went to front desk was a line and noone ever arrived to help. Breakfast attendant at waffles very unpleasant to work with.

10/10

Exceptional

05 Jan 2026

Sharae

Very nice hotel with a bunch of family friendly activities like movie night by the pool community hour (free, cocktails, snacks, and non alcoholic drinks) from 5:00-6:30, pool, splash pad, rooms are nice (8/10), clean but not spotless so you may want to wipe some things down before fully settling in, the staff are very friendly and attentive to anything you may need. Overall 9/10 experience

Leisure Family

10/10

Exceptional

04 Jan 2026

PAT

Yes

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Joseph

Room paid for was not ready during checkin

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

Mary Lu

Clean room, great accommodations for a family of 5, Granddma and sons family. Affordable, comfortable and access to shuttle to Disney parks very helpful.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

BIBIANA

Hotel is clean. Staff is friendly and makes you feel welcomed. The room was excellent and the amenities are great!

Leisure Partner

10/10

Exceptional

02 Jan 2026

Yadira

Todo limpio ,el.desayuno variado y happy hours tambien incluido en el precio

Family_with_children

8/10

Excellent

02 Jan 2026

Noman

Fresh Breakfast, Waterpark, Pool, Table tennis, Golf, GYM, and Evening Snacks were the highlight of our stay. Room needs updating. Our room closet smell and we couldn't use it. Carpet definitely needs deep cleaning.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Angel

Very friendly staff and the omelette station with their choices were the best.

Leisure Pet

6/10

Pleasant

01 Jan 2026

Euresha

Stayed December 23-26. The room was clean, the hotel is conveniently located near Disney, and breakfast options were very good. However, several issues affected the stay. The shower was not properly enclosed, causing water to spill onto the bathroom floor, and the shower floor could have been cleaned better. Check-in communication was lacking — we were not informed about additional on-site restaurants or a Christmas menu. With no nearby restaurants open on Christmas, this information would have been very helpful. There was also no in-room information sheet explaining Wi-Fi access or hotel amenities. Overall, good location and cleanliness, but basic communication and maintenance need improvement.

Partner

10/10

Exceptional

31 Dec 2025

Felicia

The room was great right off the elevator. Staff nice and friendly. A overall great experience.

10/10

Exceptional

31 Dec 2025

duane

Stayed many times always good

Business_and_leisure Family_with_children

2/10

Poor

30 Dec 2025

Emre

Even though we arrived at the precise check-in time, they made us wait an extra two hours, the room was outdated and unclean, and it smelled awful.

Family

8/10

Excellent

29 Dec 2025

alexa

Good stay.

Leisure Family

10/10

Exceptional

29 Dec 2025

Sandra

Cooking very good.
Clean room not good to

6/10

Pleasant

28 Dec 2025

Amanda

The bathroom door would not close, the key reader to our room had a failing battery, and they did not have the rooms we originally booked available. I have stayed at several embassy suites but this will probably not be one I return to.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2025

Adriana

Yes

Leisure Family

10/10

Exceptional

27 Dec 2025

Sagan

Clean, spacious, free breakfast and happy hour, lots of kid friendly activities. So close to all Disney parks! Would definitely go back!

Leisure Family_with_children

2/10

Poor

26 Dec 2025

george

Could not get into room. Manager threaten us to removed from property after third attempt to get into room. Then he promised full refund of cost of room which we have not recieved. This is the first manager in over 8 years whom has treated and showed such disrespect. I do like the staff, kitchen, front desk and most of all the bar staff who alone are amazing.

Partner

10/10

Exceptional

25 Dec 2025

Ginger

Good stay. Close to a lot of stuff

Leisure Family

10/10

Exceptional

24 Dec 2025

Jaynelle

Always a good time love it

Leisure Partner

8/10

Excellent

24 Dec 2025

LINDA

Nice place with lots of things to do

Leisure Family

10/10

Exceptional

21 Dec 2025

Laneea

My family absolutely loved our stay, clean family friendly stay. We didn’t want to leave !!

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Eiad

Great Breakfast ! close to everything!

Leisure Partner

10/10

Exceptional

19 Dec 2025

Nicole

Food was fresh, rooms were clean.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Aridasay

Rooms need to be upgraded especially the ones in front told the pool area. But other than that service was pretty good

Leisure Family_with_children

10/10

Exceptional

18 Dec 2025

Sophia

Good stay

10/10

Exceptional

17 Dec 2025

Lawanda

Everything about my stay was amazing from start to finish. The check-in process was easy. The front desk staff was very kind and informative. The room was clean and accommodated my party of 5 perfectly. Breakfast was amazing. They had a great variety of food to choose from. The breakfast bar was clean and once again the staff was amazing.

Leisure Family_with_children

4/10

Poor

14 Dec 2025

Kshitija

Resort fees are not justified. Front office staff is very unpleasant

10/10

Exceptional

14 Dec 2025

Marquita

Absolutely loved my stay. That pizza is sooooo delicious

10/10

Exceptional

08 Dec 2025

Dwayne

Very clean property.

Friends_and_family Friends

10/10

Exceptional

04 Dec 2025

Radames

Very good service

10/10

Exceptional

04 Dec 2025

Ellen

Nice but far away definitely need a vehicle

10/10

Exceptional

03 Dec 2025

Giovanna

I enjoyed my stay here. The staff was very friendly, the room was perfect, and I loved the hotel itself. The breakfast was great and had multiple options for me and the kids, which made mornings easy and stress-free. Everything felt clean, welcoming, and comfortable. Overall, a really pleasant experience and I would definitely stay again.

Friends_and_family Family

2/10

Poor

01 Dec 2025

Rajat

Same breakfast everyday and no room cleaning and room service

Leisure Family

6/10

Pleasant

01 Dec 2025

Kimberly

I requested a charged receipt. Then two days later recieved a new one for about $100 higher. Requested an itemized charge list to be emailed and never got one. Bartender tried charging room after charging our card also. We said something 3 different times about this.

Friends_and_family Family

4/10

Poor

30 Nov 2025

Kelcie

Broken dresser in room, room we reserved was no available (and would be for 1.5 hours after check in), kids section of pool was major selling out for why we stayed there and it was the only pool bot heated which left it completely on usable it was freezing.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Mark

Very convenient

4/10

Poor

29 Nov 2025

Miguel

Nice surroundings area
Didn’t like the ants in my room and no front desk services after 10:30pm to address the issue

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Billy

Great service from Sarah

8/10

Excellent

25 Nov 2025

John

Staff was extremely courteous. Room could be cleaner and less stark.

Business Partner

10/10

Exceptional

25 Nov 2025

Allison

This is our only place to stay in Orlando! Love the staff, the amenities and you can’t beat the made to order omelets!

Leisure Family

2/10

Poor

24 Nov 2025

Gabriel

Yes,

The day we arrived we got checked in and the room we were given had ants all in the restroom and sink area. I returned to the desk and reported it and asked to be put in another room but was told that wasn't possible until the next day. That seemed odd but I really didn't have no choice, so we just kept our stuff in our luggage's and got some rest for the night since Saturday we were visiting 3 parks. Woke up Saturday morning and went to the front desk to see if it was possible to get the new room since we would be gone the entire day. I told the desk clerk what had happened and they had no idea, then I was told I should've been moved last night immediately! I was then given another room and we proceeded to move, only to enter the room and see what we thought to be just not cleaned yet. I went to the front desk to inform them the room hadn't been cleaned yet, and while I was doing this the person who was assigned that room entered the room while my fiancée was waiting for me! So, they were all confused as who was assigned the room and trying to figure that out, I had to finally tell them they were digging deeper into my plans for the day ( almost 2 hours had past). I finally was told they didn't have the suite I paid for, but could put me in a smaller one, unless I was willing to wait longer. I ended up having to put my luggage's on a cart in my daughter's room until we returned, which caused us to cut our night short simply because we didn't have a room

Leisure Family

10/10

Exceptional

21 Nov 2025

Kathy

Only one that can improve is Susan needs to be better in social skills. Ayanna is the Best!

Leisure Partner

10/10

Exceptional

20 Nov 2025

Stephanie

Room was spacious and breakfast was nice! Definitely would return.

8/10

Excellent

17 Nov 2025

Shelliza

This was my second time staying at this property. The convenience of this location is why I stay here. Overall it was a great stay.

Leisure Family

8/10

Excellent

16 Nov 2025

Maria

Todo estuvo super

Leisure Partner

10/10

Exceptional

15 Nov 2025

Disneydi

Room was neatly super friendly staff and costumer service

Leisure Partner

6/10

Pleasant

13 Nov 2025

Terrio

Bed can be a little more comfortable

Leisure Partner

10/10

Exceptional

12 Nov 2025

Marie

Beautiful spacious hotel rooms. Breakfast was very good, but no non dairy substitute options . Not even coffee creamer. Parking was very expensive.

Partner

6/10

Pleasant

12 Nov 2025

Bhaskar

Zulma at the Front Desk was very helpful and understanding with our family.

Leisure Family_with_children

4/10

Poor

08 Nov 2025

Nyeisha

The room and the food was not that great. I was changed to 3 rooms just for a 2 day stay. One the thermostate was broken the other my son took a shower and the bedroom got flooded and the other was just basic and we made due.

Leisure Family_with_children

10/10

Exceptional

04 Nov 2025

Barbara

Todo excelente

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

Timbra

The room was in good condition, just a bit dated but spacious, the staff was phenomenal and very hospitable. The bar pool menu was acceptable and the food was delicious and well prepared. There are no balconies with the pool side view but there is like a front porch area that’s open and they show movies at night which is cute for kids to swim and watch. We chose a bad time to visit as it was surprisingly cold and the pool isn’t heated. Overall the staff receives 5 stars but the hotel was ok.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Kelly

great rooms great staff very friendly and very happy and treat guests very well