Name: Hilton Garden Inn Lake Buena Vista
Address: 11400 Marbella Palm Ct., Orlando, 32836, US

10/10

Exceptional

06 Aug 2026

lorena

I don't like to be charged for the parking . The hotels are starving ??

10/10

Exceptional

06 Aug 2026

Germarie

Everything was amazing

2/10

Poor

06 Aug 2026

Carmen

The staff were chatting the entire time. When I finally got in my room my toilet didn’t work nor did the microwave or tv so I went downstairs to request a change. The staff were all gone for almost 15 minutes and he changed my room but didn’t program the key so I lugged all my stuff from the old room to the new room to realize the key didn’t work and that I had to now go back downstairs with my kids at almost 11pm and wait for him to reappear. He finally programmed the keys and gave me my extra towels I requested. The next day I was expecting to have the towels switched and the trash taken out but they stated they only do that every other day.

6/10

Pleasant

05 Aug 2026

Alexcia

Bathroom look like it had mold on the wall and ceiling of the shower. Shower floor was digny and looked unclean.

4/10

Poor

04 Aug 2026

Patrick

Overall was an okay stay. Several little things that occurred that prevented this trip from being great. Pool itself was not very well maintained. Lots of debris in the pool from the trees. You can tell it had been a while since the pool was cleaned. The charge $15.99 for their breakfast Buffett but it’s the same food you’d find anywhere else that’s offering a free breakfast. Save your money and eat out. The room was very spacious. The carpet was well used and definitely needed some TLC. Light in the entrance would flicker, turn off and after some time turn on again. There was mold in the bathroom to which I showed the front desk to have them address.

10/10

Exceptional

03 Aug 2026

Shirley

For a short stay with your family, I recommend this place. It is nice, clean, and comfortable.

10/10

Exceptional

02 Aug 2026

Lecia

☺️ My stay was beautiful, peaceful and refreshing. Everything was perfect!! Thank yall so much!! ☺️🫶🏽

4/10

Poor

02 Aug 2026

Matthew

We were surprised to find out that we had to pay 30 dollars to park on the property, which was nowhere to be communicated before we reserved the hotel. Shower was cold and the room had a weird smell. I am livid

10/10

Exceptional

28 Jul 2026

Vanessa

Location, hotel, staff, rooms.... everything was amazing!!

10/10

Exceptional

28 Jul 2026

Juan Carlos

Great front desk service! This guy Kamal was very polite and helpful

10/10

Exceptional

27 Jul 2026

Aullet

Property was nice and clean, staff were very friendly .

10/10

Exceptional

26 Jul 2026

Sheena

Nice ppl

10/10

Exceptional

26 Jul 2026

Jocelyn

Friendly and helpful staff. Clean and well maintained. We enjoyed our overnight stay.

8/10

Excellent

26 Jul 2026

Toniqua

Shower pressured sucked but overall stay no other complaints.

4/10

Poor

26 Jul 2026

Alejandro

Front desk is always empty, not the first time this happens to me. There is only one lady at the restaurant that is always very helpful. The guest are drinking alcohol at the pool with their own bottles and nobody says anything.

6/10

Pleasant

25 Jul 2026

LaToya

Our stay at the Hilton Lake Buena Vista in Orlando was completely unexpected after our United Airlines flight was canceled at the last minute. We were grateful to find a safe, comfortable place to spend the night during a very stressful situation, and for that, we truly appreciate the hotel accommodating us on such short notice.

That said, I expected a bit more from a property carrying the Hilton name. While the room was clean and served its purpose, the hotel felt quite dated. The beds seemed older, many of the furnishings and amenities could use updating, and overall the property didn’t reflect the level of quality I typically associate with Hilton.

One bright spot was the television—it was a great size with plenty of channels, which helped us unwind after a long, frustrating day of travel.

I booked through Expedia and received an excellent rate, so I understand that value played a role. Still, regardless of the price, I expected a more modern experience from a Hilton-branded hotel.

Overall, thank you to the staff for providing us with a place to stay during such a difficult travel disruption. We appreciated having a safe, convenient place to rest when we needed it most.

Family_with_children

10/10

Exceptional

24 Jul 2026

Yenia

La propiedad está muy limpia, confortable y privada. Está muy cerca de los parques y el trato de los empleados fue excelente, resaltando el trato de la empleada Alicia la recepcionista que siempre fue muy amable y logró que nuestra estancia fuera muy placentera . Lo recomendamos 100%.

10/10

Exceptional

24 Jul 2026

sameer

The property was excellent, but what came as a surprise was the parking rate of 27$. It was not mentioned clearly anywhere during the time of booking.

6/10

Pleasant

23 Jul 2026

paul

The staff were incredibly helpful. I drove from 16 hours form Missouri arriving around noon. Check in time was 4pm. The front desk person Kristi Rolle was amazing. She was able to get me in a room almost immediately. When I had a question she had the answers. Although the hotel it self needs work. 1 of the 2 elevators worked. The only ice machine's only worked on the 2nd floor. I was on the 7th. The carpets looked very dirty at the 7th floor elevator. The pool was so cloudy you couldn't see the bottom. Parking was an additional 28 dollars. All in all I was disappointed in my stay.

6/10

Pleasant

23 Jul 2026

Jahson

Decent

6/10

Pleasant

23 Jul 2026

Natalie

I got checked into a room that I’m pretty sure was occupied and was the reason why I couldn’t get in (door latch), so I got moved to a different room. The bed felt janky-moved a lot and made noises when ever I moved and I was concerned it was going to break. The carpets are disgustingly dirty. Everywhere you look there are things missing from the walls and lights, the ceiling in my shower was peeling all the way off. It definitely didn’t look as nice as the pictures online. The only part that was amazing was the staff! Every person I interacted with was so kind and helpful!

8/10

Excellent

22 Jul 2026

Maria

You are required to pay for parking. Not cool

10/10

Exceptional

22 Jul 2026

Odey

Not bad

10/10

Exceptional

22 Jul 2026

Erica

Right on our first arrival we were welcomed with the best energy and enthusiasm! Check in was very smooth and fast!
We did have issues with the shower not working but we had a great host who accommodated us quickly and moved our room for a functioning shower.
Breakfast and coffee was great after a long flight. They need improvements but give this place a chance, it’s probably better than what you had in mind!

Family

10/10

Exceptional

21 Jul 2026

Sylvie

The hotel is well located. Friendly staff

2/10

Poor

21 Jul 2026

Susana

The stuff try but when things are broken ,,they can't fix it,from the check-in was terrible..people was sleeping in the room already,,and the room we get air conditioner leaking,had some one in a wheelchair lift at the pool broken..the restroom door will get stuck ..had to pay for parking with a handicap placard $75 so sad .. breakfast not a continental $15 per person ..to many things ..the 3rd room I get was descent after complaining still the restroom wasn't handicapped accessible..so sad

Family_with_children

10/10

Exceptional

19 Jul 2026

Sadie

room was nice, but was not completely clean. We found pieces of trash throughout the room as well as a dried booger on a wall for the price of the hotel. I feel like when they do renovations, they should clean up and fix the spots of the spaces where old furniture was especially in the rooms. Hotel staff was nice and very helpful. Price for parking is absolutely insane especially when you’re already paying for the price of the hotel room. additional breakfast price was also way too expensive for what was offered.

Partner

8/10

Excellent

16 Jul 2026

Lucia

Great place close to the theme park. Staff was extremely nice, great food and drinks for families.

Business

6/10

Pleasant

15 Jul 2026

Wilminda Martin

The staff and room are very good but breakfast is boring. We chose Hilton Garden Inn for the made-to-order breakfast that the brand is famous for. We did not know it’s a low end breakfast buffet here. We’re staying for 6 nights and can no longer take the same food by the 3rd day. I will still try other hotels within the same brand next time but will call to make sure the breakfast is as expected.

Family_with_children

10/10

Exceptional

15 Jul 2026

Stephanie

They are updating their hotel - They did a great job keeping the disturbances to a minimum

4/10

Poor

15 Jul 2026

Anita

The property was dated from the photos provided online, the bathroom had mold on the ceiling in bathroom and there was no vent in the bathroom, the toilet handle was on backwards and barely flushed properly. The pool was very dirty and the water looked very cloudy. There were ants and debris surrounding the pool deck and patio area. There was also no coffee - in the room just tea. I would never stay here again unfortunately.

Family_with_children

8/10

Excellent

14 Jul 2026

Trace

Stay was great

10/10

Exceptional

13 Jul 2026

Esmeralda

The rep was kind and waved the parking fee and he was very helpful

Self

10/10

Exceptional

12 Jul 2026

Angelina

It was an amazing location! Had an issue with the ac and they were quick to move me to a new room with no hassle! Purchase the breakfast pass as it’s a good deal! I always have a light breakfast so being able to pick from their selection without having to go out and spend $45+ was worth it. Super close to everything. Worth it for the price I paid

Partner

2/10

Poor

11 Jul 2026

Courtney

Had to be moved to three separate rooms for issues after check in, first room the toilet was leaking onto the floor, second wasn’t cleaned (hair in tub and other things) and smelled mildew-y, third room literally had a broken AC. Did not end up staying after that and got a refund. The hotel we went to after said they get a lot of customers from this one…

Partner

2/10

Poor

11 Jul 2026

Cesar

\"The hotel hallways lack both air conditioning and security cameras. Room cleaning is only done every other day. When they actually serviced our room, they just made the bed and left a single towel for two people, claiming they didn't have enough. I tried calling the front desk to ask for more, but no one answered, so I had to go down in person. The next day, I specifically requested towels again. They failed to leave them once more, and when I went downstairs to complain, the receptionist completely ignored my concerns. I would never go back to this hotel

Family_with_children

10/10

Exceptional

11 Jul 2026

Cheryl

Great stay!

Friends

2/10

Poor

10 Jul 2026

Patricio

The hotel was “okay” for what I was paying and the staff was very friendly. But the room had the squeakiest beds and I’m pretty sure when I booked this hotel, it stated that breakfast was included, but to eat you had to pay $15 per person. The cherry on top was parking. I was never informed that you had to pay for parking her but a week later, I was sent a collections invoice that said I owed $80. Pretty sure I would not come back to this location next time I say in Orlando due to this. Please make updates to let guest know that there are price for the “included breakfast” and someone should make it clear from the beginning that there is a fee for parking on the premises.

Friends

6/10

Pleasant

10 Jul 2026

Luis

Showers need upgrades other than that everything else was great

Family_with_children

10/10

Exceptional

09 Jul 2026

Brian

Such an amazing place to stay!

Self

6/10

Pleasant

08 Jul 2026

Paige

It seems difficult to find a high quality inexpensive hotel close to Disney. This one is ok. I would prob pay more and stay at a better hotel next time.

Self

4/10

Poor

07 Jul 2026

elpidio

Cons:
-Parking fee paid daily
-No coffee station
-No ice available

Family_with_children

10/10

Exceptional

06 Jul 2026

abdiel

good hotel super chill

8/10

Excellent

05 Jul 2026

Jason

Rooms were nice. Good value

Self

10/10

Exceptional

05 Jul 2026

Samantha

Love the location. Close to everything. Hotel was updated and clean. Did joy appreciate paying $27 to park the car

Partner

4/10

Poor

05 Jul 2026

Cerella

I've been here about 4 to 5 years ago and it was very good. I recently went and it was such a big change. The front staff was good. The housekeeping person on the 3rd floor did not bring any clean towels to my room. The hallway carpets are so dirty and nasty looking. I was very surprised. And to top it off, like I mentioned I was there a couple of years ago, we had to pay for parking per day at a rate of 27.00. I was furious. I dont think I'll be going back there. And BTW the area is very nice. Close to food spots eating and shopping.

Partner

2/10

Poor

05 Jul 2026

Jamira

This was, without a doubt, the worst hotel experience I've ever had. The most serious issue occurred when the front desk gave another guest a key card to our room. While my partner and I were undressed, a complete stranger unlocked the door and walked into our room. It was an extremely frightening and unacceptable breach of privacy and security. No guest should ever have to experience something like that.

To make matters worse, our room was never cleaned during our entire three-night stay. Despite staying for three days, housekeeping never came to clean the room, replace towels, or restock basic necessities.

Between the major security failure and the lack of housekeeping, this stay fell far below even the most basic expectations. I would not recommend this hotel, and I sincerely hope management takes these issues seriously so no one else has to go through the same experience.

Partner

10/10

Exceptional

04 Jul 2026

Robert

Very nice staff, clean room, nice pool , nice work-out room, Restaurant on premises.

Friends_and_family Family

4/10

Poor

03 Jul 2026

Chaokee

No WiFi
No TV
$27 parking nightly

Partner

2/10

Poor

03 Jul 2026

Andreina

Hay que pagar parking aparte de la habitación, de mi parte es terrible y pedí toallas y nunca nos la dieron y el desayuno hay que pagar también aparte! Muy mal la organización

Family

4/10

Poor

03 Jul 2026

Camille

Staff were very friendly but our room was outdated & would not get cold.

Partner

10/10

Exceptional

03 Jul 2026

Jorge

Está bueno y cerca de los parques!! Lo recomiendo.

Family_with_children

6/10

Pleasant

03 Jul 2026

Enrique

No ice in any floor
No Coffee station
Charge $27 a day to park your vehicle...

Family_with_children

8/10

Excellent

02 Jul 2026

Yves

I like everything about the property except for the paid parking, and paid breakfast.

Family_with_children

8/10

Excellent

01 Jul 2026

Doug

This is good location to stay for vacations. Convenience to go any where

Family

10/10

Exceptional

01 Jul 2026

RODNEY

The toilet and the sink faucet in our bathroom was a bit troubling but we got through it. Overall, it was a good stay.

Family

10/10

Exceptional

30 Jun 2026

Stuart

Alecia at the front desk was very accommodating and when the room I booked wasn’t available the manager went and took a picture of the one they had for us and it was perfect , we were traveling with two small dogs and they situated us close to an exit and dog area , overall it was the best hotel experience we have had in a long time

Partner

10/10

Exceptional

30 Jun 2026

Carlito

Consistent

6/10

Pleasant

30 Jun 2026

Darrius

Besides the termites in my first room and the smell of the second one everything else was fine

Self

6/10

Pleasant

29 Jun 2026

Joan

When I booked it said breakfast was included but when I got there they said not at that hotel. I like to use cash not card. The hotel was cashless. Should have the option.Don't need to come home to a big credit card bill after vacation. There should be more times for buses at least coming home from Epcot or Universal. Some people just want to spend half the day there. Then when you bring those people back to the hotel in the afternoon you could take another group back to the park to stay til night.

Self

8/10

Excellent

29 Jun 2026

SAM JR

Nice location

Family_with_children

8/10

Excellent

29 Jun 2026

Carrie

Smaller hotel than expected. But still nice had view of Seaworld .

10/10

Exceptional

28 Jun 2026

Zulima

Great service

Family

6/10

Pleasant

28 Jun 2026

Isabel

There were ants in the mini kitchen, the water in shower was coming out extremely hot even at the coldest setting, the bed frame/mattress was extremely noisy with a lot of creaking every time one moved. At breakfast, was given a chipped cup.

Family

10/10

Exceptional

28 Jun 2026

Valeria

Todo súper limpio un ambiente agradable y buena comodidad

10/10

Exceptional

27 Jun 2026

Alexis

Security deposit is $60, and parking is $27 per day. Staff was extremely nice and helpful. We were late checking in and they notated our account and when we arrived there was no problem checking in. Breakfast was amazing as well all you can eat breakfast buffet $15.99 per adult or you can get food cooked to order.

Partner

10/10

Exceptional

27 Jun 2026

Michael

Nice staff

Family_with_children

4/10

Poor

27 Jun 2026

SHAUN

Fire alarm was falling off the wall. The door to the refrigerator was falling off. The toilet flusher didn’t work and completely spun around where you had to manually pull the stopper in the back of the toilet to flush it. This hotel has gone downhill a lot since I’ve stayed here previously.

Partner

10/10

Exceptional

27 Jun 2026

Mirtha

Comfortable and staff was helpful

Family_with_children

10/10

Exceptional

26 Jun 2026

Mario

Everything was good staff service cleanliness no complaint here

Partner

10/10

Exceptional

26 Jun 2026

Alyx

Clean and nice location

10/10

Exceptional

24 Jun 2026

Tyana

Clean and good location

10/10

Exceptional

23 Jun 2026

ben

I’m going back home

10/10

Exceptional

23 Jun 2026

Laura

The staff was exceptional! This is our second time staying at the property & we plan to visit again! This is one of our favorite hotels, the beds are very comfortable & it is very cozy.

Partner

8/10

Excellent

23 Jun 2026

Alexandria

The hotel was very close to the main attractions. From the moment I arrived the staff mainly Kristi Rolle at the front desk was incredibly nice and accommodating always going out her way to make sure I had everything I needed. She was extra special because she remembered me by name. The room was clean and well maintained. Another highlight was the on-site buffet breakfast- it was delicious and inexpensive. I highly recommend this hotel to anyone looking for great service and a comfortable hassle free stay. I will definitely be back!

Self

4/10

Poor

21 Jun 2026

Alexander

The breakfast rate was reported to be $15 but I checked the checkout report and the amount was $25.

Family_with_children

2/10

Poor

20 Jun 2026

Lilliam

The air conditioning in the lobby wasn’t working so it was warm and muggy. The air in my room would not cool lower than 74’. I reported it to management but it was not fixed. The breakfast was mediocre. I’m disappointed that this hotel has the Hilton name on it because I expected better than this. They also charge $27 for overnight parking. Location wise it’s good near the I-4 with many shops and restaurants nearby. I didn’t visit any of the amenities to comment about.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

JAMAR

The pool area was great!

10/10

Exceptional

15 Jun 2026

J

The room was straight

Family_with_children

6/10

Pleasant

15 Jun 2026

Anna

Upon arrival a lot of broken items. Ice machine on our floor was broken . Never did locate the pool area . Side doors unlocked 24/7 definitely get what you pay for unfortunately.

Family_with_children

6/10

Pleasant

14 Jun 2026

Julene

Found what looked to be a mosquito in my bed under the pillow and the toilet paper was messed up (looked like someone pulled too much and rerolled it), the hook on the inside of the bathroom door was coming off - didn't see it originally when I put the towel on it and it started pulling from the door. Customer service was fine, didn't seem like they wanted to be there. Room itself was clean besides the things I mentioned at the beginning. Parking is $27 a night which I understand because of the limited space but I would have liked that mentioned somewhere (the actual price) Good location, quiet, and easily accessible. I got what I paid for which is fine with me

Friends

10/10

Exceptional

14 Jun 2026

Andrea

Good

Family

10/10

Exceptional

14 Jun 2026

Alicia

Clean room, grest staff.

Family_with_children

8/10

Excellent

08 Jun 2026

shaquille

My stay here was excellent. made a last min reservation and couldn't be more grateful for the helpful front desk clerk. if I had to criticize anything id say the shower water pressure could be a bit stronger, other then that my stay was amazing.

Self

2/10

Poor

08 Jun 2026

Jackson

We stayed less than 30 minutes before leaving. The room smelled bad and appeared dirty. We were also surprised by an extra parking charge. Despite leaving almost immediately, no refund was offered. Very disappointing experience and not what we expected from Hilton Garden Inn Lake Buena Vista/Orlando.

Partner

4/10

Poor

07 Jun 2026

Quanda

Room was clean. I just didn’t expect to have to pay $27 a day for parking nor did I expect to pay $15 for continental breakfast buffet. This was the first hotel I have stayed at and they charged for breakfast. So of course we didn’t eat breakfast there.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Ana

I just wish there were restaurants at the property. There are three properties adjacent and none had a restaurant.

Self

10/10

Exceptional

06 Jun 2026

Marvin

Clean

Self

4/10

Poor

06 Jun 2026

Chase

We arrived after midnight, tried to get into the room and the keys would not work, had to go back and were told we had to wait because they were doing an audit at 2 in the morning, after waiting another employee let us in with a master key. The room smelled like mildew

Friends

10/10

Exceptional

04 Jun 2026

gerardo

Muy limpio

Self

10/10

Exceptional

03 Jun 2026

Andrew

They were very nice & helpful! Had to leave early for a family emergency & they were very accommodating! I just wish I could have gotten the funds back for the night I missed…thanks!

Self

10/10

Exceptional

31 May 2026

Withman

Love it nice Hotel, close to parks great breakfast great staff 😎

Friends_and_family Family

10/10

Exceptional

31 May 2026

Tracy

Broken ice machines but they're scheduled for repair and the staff is very accommodating in this regard. All questions and concerns were professionally answered with kindness. Amenities otherwise were spot on.

Self

2/10

Poor

29 May 2026

Rodrigo

No lo recomiendo,

Pagas más de $400 dólares para que ni el parqueo venga incluido y te cobren. Después de eso, el personal 100/100.

Partner

8/10

Excellent

29 May 2026

Paul

Broken safe, broken cabinet doors, broken elevator, broken lock to bedroom, broken ice machine, no shower curtain. Bed was comfortable and hallways were quiet.

Partner

4/10

Poor

28 May 2026

Mitchell

I’ve stayed here before and that is why I came back but it seems the hotel has gone downhill. One elevator was out of order and the air wasn’t working on the working elevator or the floor I was staying on. There wasn’t a lot of light in the room, the pillows were lumpy, and the toilet seat seemed like it was about to fall off. I let the hotel know and the morning that I was checking out maintenance came to knock on the door while I had the do not disturb sign on, and I was in the bathroom and they tried to open the door. It was a remote point at that moment since I was checking out that day.

Self

10/10

Exceptional

27 May 2026

John

Had a great time

Partner

6/10

Pleasant

26 May 2026

Joshua W.

They have reusable shampoo, conditioner and body wash bottles on the wall, which I like, but didn’t have anything in the body wash bottles and didn’t leave a bar of soap for the shower. They also didn’t leave a laundry bag and wouldn’t give me one at the front desk.

Self

4/10

Poor

25 May 2026

Tamique

after coming in late came back to bugs in the room

Partner

6/10

Pleasant

24 May 2026

Robert

Check in Process OK was not immediately told I had to pay for parking. Once I scan the QR code for parking the site was finicky. Did not accept my tag could not process payment at first. I had to try a couple times. Not very user-friendly on whether I actually paid or not. Not a great experience when you’re tired and just want to lay your head down. I think price for the room was exorbitant for what I paid and the $27 parking fee per night was ridiculous! I wanted to stay an additional night but decided to check out and find another hotel. Found one at half the price with free parking and same quality. The room was great and had some upscale amenities however, I would not recommend this hotel to anyone unless you have an abundance of money and time.

Self