Hilton Garden Inn Lake Buena Vista

United States , Orlando Area - Florida - FL
ORLANDO, 11400 Marbella Palm Ct.
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Ashlea

Didn't use these amenities

Partner

8/10

Excellent

11 Mar 2026

Narciza

The pillows were

2/10

Poor

10 Mar 2026

MICHAEL

Pool area had very few chaise lounge chairs for guests

Family

10/10

Exceptional

10 Mar 2026

Glenn

The Staff was VERY Helpful

6/10

Pleasant

08 Mar 2026

Gisselle

The front desk person in the night shift was not helpful. Was more worried about his phone than anything else. He did not answer questions properly about our reservation. The bed had a squeaky noise so did our Air conditioner unit. We barely had any body wash in our bedroom and only one small bar soap. The breakfast food was just okay, nothing out of this world (not a lot of choices).

8/10

Excellent

06 Mar 2026

Glenn

Was ok.

8/10

Excellent

03 Mar 2026

KGS

Pillows could use improvement

Self

10/10

Exceptional

03 Mar 2026

James

Yes very comfortable

Partner

4/10

Poor

27 Feb 2026

Stephanie

The staff on site was friendly. But the hotel is run down. The paint in the bathroom was chipped and had rust everywhere. The left sink handle would not budge. And the towels were dirty upon check in. I would not stay here again.

Partner

10/10

Exceptional

25 Feb 2026

timothy

staff

Family

10/10

Exceptional

24 Feb 2026

manal

Accommodating and courteous staff

Partner

8/10

Excellent

23 Feb 2026

Lisa

Restaurant staff was great

Partner

4/10

Poor

23 Feb 2026

Ania

We arrived early in the morning so we tried to see if we can get our room early but they said that check in was at 4pm. Then we come back at 5:45pm I our room was still not ready. We have a different one.

8/10

Excellent

23 Feb 2026

Anissa

Room was great but customer service could’ve been better.

Partner

4/10

Poor

22 Feb 2026

Andrea Lynn

I do not recommend this hotel unless you have a car. I had chosen the hotel as the information for the hotel indicated it was a Disney friends and neighbours hotel and had a free shuttle to all the theme parks. It did not. Only one shuttle, going to Epcot or Universal, neither one our destination and at a weird time. It is also at least a 20 minute walk to any shops or restaurants.
In addition, I was under the impression per website information on the hotel that breakfast was included. It was not.
The first night of our stay we wanted to use the bathtub. No plug for the tub. Called the front desk. Not helpful at all, after two calls and no response we wound up using a k cup as a plug. Water does not get hot and the water pressure is not good.
I definitely would not recommend this hotel and will book somewhere else next time.

Family_with_children

6/10

Pleasant

22 Feb 2026

Jason

Room was outdated. Shower too thin and toilet flusher got stuck multiple times.

10/10

Exceptional

22 Feb 2026

Joann

The room was very clean. Beautiful hotel. Good customer service. Coffee ok.

Partner

8/10

Excellent

21 Feb 2026

Cosette

Clean room and responsive staff

Friends

10/10

Exceptional

19 Feb 2026

Natalie

The young man who helped us check in and checked on us throughout our stay was so pleasant and respectful. He helped make our stay very enjoyable. As very as the lady who was our waitress for breakfast. She was kind and attentive to us. Thank you!

Friends_and_family Family

10/10

Exceptional

19 Feb 2026

Ingrid

Lovely accomodation, clean, secure and friendly staff.

10/10

Exceptional

19 Feb 2026

Tatiana

Loved this hotel! It is beautiful

Friends_and_family Family

6/10

Pleasant

18 Feb 2026

Karen

As a senior citizen and a fear of heights I needed a lower floor, however when I inquired I wasn’t able to get anything as I was told they already assigned your room…..

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Lisbeth

Everything cleaned

Partner

10/10

Exceptional

17 Feb 2026

JUAN

Nice staff. Rooms clean.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Erica

8/10

Excellent

15 Feb 2026

Taryn

Staff (Kamal) was nice and helpful.

Self

10/10

Exceptional

15 Feb 2026

Michael

Staff was great. Room was clean.

Leisure

10/10

Exceptional

13 Feb 2026

Jordan

Staff very courteous, place is very clean and well kept. close to the parks and shopping

Leisure Family

8/10

Excellent

11 Feb 2026

Joseph

Room and staff were good the paying to park is a bit much

Partner

6/10

Pleasant

08 Feb 2026

Kathryn

Staff is amazing but the rooms need repairs.

Leisure Family

10/10

Exceptional

06 Feb 2026

William

Food service was outstanding! Front desk was extremely friendly and helpful! All around excellent facility and people, we will certainly be back.

Partner

10/10

Exceptional

06 Feb 2026

Octavio

The room was nice and clean, the bed so comfortable. The staff is awesome and breakfast delicious.

10/10

Exceptional

05 Feb 2026

Kandelario

The room was very nice & enjoyed my stay.

Leisure Partner

2/10

Poor

04 Feb 2026

Mischelle

Multiple light bulbs out, requested replaced they were not. Hottub not working, had to go up 2 floors for ice as multiple machines were out. No vent fan in bathroom always steamy, rusted door frames. Phone in room not working when calling front deal they couldnt hear me. Parking costly and felt lighting in back was insuffecient with no rear entrance. Felt undafe parking and walking late at night.

Leisure Family

10/10

Exceptional

03 Feb 2026

Sokha

Yes

8/10

Excellent

03 Feb 2026

Edward

Room was nice although the tv kept reverting to Spanish and the menu could not be changed to English

Leisure Self

4/10

Poor

03 Feb 2026

Steven

Hot tub/spa was not working. Room had a Oder/smell. Had to buy a candle.

Leisure Family

10/10

Exceptional

02 Feb 2026

Jean

Room was great , No hot tub though sadly they said it was not working , I would have used the pool except it was
ice cold I was Also so surprised to have to pay To park my car and then it was confusing That I did it twice and was charged 2x and had to call to have it fixed , The Gentleman I spoke with was very accommodating and fixed the issue Right away , And I appreciated that , Everything else was a very Nice hotel to stay At

Self

2/10

Poor

02 Feb 2026

Jay

Room had most light bulbs blown out. There were holes where an additional lock should mount to the door. The front desk staff was very unprofessional and rude upon checkout this morning that I believe will force me to switch all hotel starts to Marriott properties.

10/10

Exceptional

02 Feb 2026

Vanessa

It was good choice and the breakfast was excellent.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

LOREN

Cleanliness and friendliness old have been better.

6/10

Pleasant

01 Feb 2026

Rita

The hotel and room had a musky unpleasant smell. Not one of the nicer Hilton Garden Inns I've stayed at...ok for getting in at 11:00 pm sleeping and leaving next morning. Wouldn't want to stay multiple nights

Leisure Partner

2/10

Poor

01 Feb 2026

charlize

terribly! our room wasn’t ready for over and hour and thirty minutes. host was very rude (male, i don’t remember his name).

2/10

Poor

01 Feb 2026

Adesupo

Staff support was lacking
Poor infrastructure
Extremely poor Internet
A/C cuts off every 3 minutes
Very noisy at night

Leisure

4/10

Poor

31 Jan 2026

Ashley

The microwave would not work, the blanket for the sleeper sofa was damaged, the air conditioners were broke, breakfast was not included, parking for 2 nights was $54 to self park with reservation, the shower water did not stay warm at all, and ny room was never serviced. I had to request towels both in the lobby and through the app to get more. The 2 stars is due to the staff being so polite.

Business Family

2/10

Poor

31 Jan 2026

Sullynet

There was a live

10/10

Exceptional

30 Jan 2026

Tina

Very clean, kind & courteous staff - will return.

4/10

Poor

27 Jan 2026

Theresa

It says transportation to Disney they need to be specific one bus at 0930 to Epcot and one bus back to the hotel at 2100 I spent about ver $100 on Uber and Lyft. 0930 is tooo late as is 2100

They never cleaned my room or gave me fresh towels and only one washcloth. I had to ask to have the trash emptied and for clean towels and they grumbled about that

Leisure

4/10

Poor

27 Jan 2026

Alexa

We got in late after being delayed from brightline. No one was at the desk or around in the lobby. We called multiple times, walked around, everywhere, and found no one for 45 minutes ended up having to walk to hotel next door for help.

4/10

Poor

27 Jan 2026

Debra

No shampoo no soap, no tissues
Carpets filthy
Outside doors not secure, left unlocked all night.

People were nice

Business Self

6/10

Pleasant

26 Jan 2026

Rachel

Hotel needs a refresh. The carpets are stained. Our door kept getting jammed requiring maintenance to come let us into our room several times.

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Julieta

Good

4/10

Poor

26 Jan 2026

Eric

Room, no hot water, no water pressure in sink and shower and a/c unit was very loud.

Friends_and_family Family

2/10

Poor

26 Jan 2026

Briana

I got there at 4 to check in and was told my room wasn’t ready. I waited over an hr and a half and my room still wasn’t ready for check in

6/10

Pleasant

25 Jan 2026

Kara

Check in was ok, advertised they a th

2/10

Poor

25 Jan 2026

Jason

Shower handle was broken so the whole family has to take a bath in another room early in the morning. After they fixed the issue, the water situation went out for most hotel rooms. Terrible experience and will not go back here. No manager to address the issue nor any concession to appease the hotel guests. Beware, management of the business is poor.

6/10

Pleasant

24 Jan 2026

Alberto

Staff and staff service

Leisure Partner

2/10

Poor

24 Jan 2026

Sheryl

The check in took 30 minutes and there were only 2 or 3 people ahead of me. The ice machines were all out of ice. I have a shoulder injury so this was very inconvenient. They said the main dryer was broken so they couldn’t accommodate the room I picked ahead of time. The parking was $30 a night which is ridiculous. The hallways were so hot I think the ac was broken. I will never stay here again.

4/10

Poor

23 Jan 2026

Kara

Hot tub was not functioning.

Leisure Partner

2/10

Poor

22 Jan 2026

Jason

This is a property that I have stayed at many times and it is totally in need of a revamp. There was an awful water leak in the main hall that no one seemed to care about. It smelled awful throughout our entire stay. The floors were dirty everywhere. In the rooms, our toilet leaked, shower head barely had any pressure and we didn’t have any black out curtains. Not to mention the beds squeaked loudly if you barely moved. Overall a horrible experience at a property that I have enjoyed many times before.

Business

2/10

Poor

20 Jan 2026

Jeff

Stay is good but rate at a 1 as when I booked on Expedia it specifically stated breakfast included and parking was included. It cost me over $100 to park and breakfast was not included. Front desk was no help and on top of that they bill my card $120 for deposit, not a hold on a card like every Hilton or other hotel I have ever stayed at.

Leisure Family

2/10

Poor

20 Jan 2026

Jon-Paul

We did not have hot water for the entirety of our stay. I reported it to the front desk on two occasions and it was not addressed. There were two people on duty for the breakfast service. One employee was leaning the end of the bar the entire time and when any guest approach her for assistance, with take out, or of any kind she pointed to the other server who was running around doing all of the work. We are Hilton Honors and Hilton Grand Vacation Members and this is not the experience that we expect.

4/10

Poor

20 Jan 2026

Hannah

The food was fine. Just overpriced. The real problem was the cleanliness. There was mold and other random gunk on the walls of the bathroom. The carpet in the hallways was dirty. Coffee maker was dirty. There was also an odd smell everywhere. The room door wouldn’t open unless the handle was placed just the right way. Multiple people’s room keys didn’t work when we checked in. Multiple things are outdated compared to other places in the area. I won’t return.

Partner

6/10

Pleasant

19 Jan 2026

Carol

The room was clean but all the water related items paled. The shower head had no pressure and faucets were very stiff.
I totally disagree with charging to park.
I know most do it but it doesnt make it right.
Also dont advertise having disney transport when you only have one pick up and drop off time. It wasnt mentioned on the website and wasnt appreciated when we found that out

Front staff was friendly though

8/10

Excellent

19 Jan 2026

Donna

Nice room, did not know about parking fees until I arrived. Hot tub was not working... advertised breakfast for $10 but was $16... went instead around corner to First Watch for less... over all ok stay

Leisure Family_with_children

6/10

Pleasant

19 Jan 2026

Arely

It would be great to upgrade to better TV’s it’s great to watch something after a long day especially when u had kids !!

Family

10/10

Exceptional

18 Jan 2026

Mariana

Excellent staff very welcoming and helpful

Leisure Partner

8/10

Excellent

17 Jan 2026

Samanta

Yes

6/10

Pleasant

17 Jan 2026

Andrew

The ceiling had both water damage and physical damage, don't forget the payment to have your car at the hotel.
Will not be staying here ever again

10/10

Exceptional

17 Jan 2026

Mabel

Front desk lady was EXCEPTIONAL

Leisure Family

2/10

Poor

14 Jan 2026

Georgette

No hot water when we checked in/arrived and still no hot water when we checked out in the morning. Wasnt able to take a shower after being out all day. When you check into a hotel it is something you should be able to do. Very disappointing.

Leisure Family_with_children

4/10

Poor

12 Jan 2026

Emiy

I just recently stayed at your facility over the last two days and unfortunately it was less than impressive. Upon arrival to our room the housekeeping attendant opened the door for us went into the bath room and then left the room. It looked as though she was checking to make sure there were plenty of towels. The room was very humid and even after having mild weather and having the AC on many items including our bed always felt damp for our entire stay. We also noted there was only one washcloth and no soap by the sink as well as an empty bottle for the shower gel. I had to go to the front desk to retrieve these items myself. While there I requested an extra pillow that I was told would be delivered yet never came. Upon check out this morning be it very early there was no one at the front desk and two other parties noted they had been there for 30 mins. I understand possible issues or short staffing and gave your team the opportunity to make it right but no action was taken. I hope you will fix these issues moving forward to best meet the needs of paying customers.

Friends_and_family Family

4/10

Poor

11 Jan 2026

Veronica

I usually don’t have any problems staying at any Hilton, however, this time around was different. After checking in on Friday, the water in the room was luke warm and stayed luke warm all of Friday and all of Saturday. Sunday morning, we had to take a cold shower because the water in the room was completely cold. We ended up being late to our concert because we waited over an hour just to get an iron. We called the front desk and explained that our iron wasn’t working, after 30 minutes went by I went downstairs to see what was the hold up. The young man at the desk said that he’d notified housekeeping after we called. He then called them again. I went upstairs and continued to wait. After another 30 minutes went by, my boyfriend went back downstairs to see why housekeeping still hadn’t come to our room. On his way back upstairs, he ended up finding someone in housekeeping and getting an iron from her. About 15 minutes after that, we get a knock on our door from a man bringing an iron. No apology or anything. I did explain these problems to the manager upon checking out. She was polite and apologetic.

Leisure Partner

4/10

Poor

11 Jan 2026

Andrea

Upon arrival we were checked into a room that was occupied and given keys that did not work. Once we got to a new room, we noticed a large red stain on the carpet and there was no hot water for the sink or shower. We told the front desk but they didn’t seem to care or say they’d fix it or offer any remedy at all. so we ended up not taking showers even though we had our 3 year old with us. We were only there for one night so we just left first thing in the morning but I won’t be staying here again.

Leisure Family_with_children

6/10

Pleasant

11 Jan 2026

Thiago

If the hot water worked, it would be rated a 5. Service was good.

Leisure Self

6/10

Pleasant

10 Jan 2026

Deanna

Service from the staff was great, everyone was very nice and helpful. The room was clean but a little shabby, and the temperature of the shower never got hotter than lukewarm. I also booked the hotel because shuttles to the theme park was advertised but it's just one sh

2/10

Poor

10 Jan 2026

Ferrin

No hot water whole stay. Was told no clean towels when I needed them . Horrible will never stay here again

6/10

Pleasant

10 Jan 2026

Joni

Explanations at check in

Leisure Family

4/10

Poor

09 Jan 2026

Mary Grace

Requested for a house keeping service but to our surprise nobody came and clean our room. We are calling the front desk and no one care to answer the phone we even tried to call using our personal mobile. My husband went down to see them personally to tell our concern but what he saw was there were two staffs on duty and how come they don’t answer our call from our room. So frustrated from the staffs not good for the reputation of Hilton

Leisure Partner

4/10

Poor

09 Jan 2026

Ajit

Room smelled. No soap in the room - neither hand soap nor bath soap. Room was not serviced even once during my stay. Soap was not replaced despite several requests at different times.

Business

2/10

Poor

08 Jan 2026

Kasie

First and foremost, our door did not shut, catch, and lock without forcefully slamming it shut. Thank GOODNESS my husband tested it before we walked away from it.

Secondly, unless you like taking cold showers that barely dribbles water on you, SKIP THIS PLACE. We called the front desk to inquire about hot water and were told, “We will have maintenance go check that the hot water heaters are working.” Followed by crickets and water going from cool to down right COLD. I’m talking taking your breath away trying to take a shower. This was both at night and late morning, no reason to not have hot water or water pressure. We considered taking a bath in the sink, but the faucet just spewed water all over the counter and floor when you turned it on.

Thirdly, we tried to get help at the front desk twice and were met with a sign stating that the customer service person had, “…stepped away momentarily.” We waited, but finally gave up because they were wasting our time.

In short, DO NOT STAY HERE unless it is your absolute last choice.

Leisure Partner

8/10

Excellent

08 Jan 2026

Cindy

The room were not ready when we arrived but we didn't have to wait too long for our room. Overall this hotel was a nice experience.

Leisure Family

8/10

Excellent

08 Jan 2026

Rashid

Staff was polite and courteous

Leisure Partner

4/10

Poor

07 Jan 2026

Nancy

Bad no hot water entire trip and toilet had issues.

Friends_and_family Family

4/10

Poor

06 Jan 2026

Karen

The room and building was neglected at all levels. Several wall stains poorly painted. Rugs in the room were heavily stained. Refrigerator in room did not cool. The ice machines were inoperable on all floors. Coffee was constantly not made in the mornings.

10/10

Exceptional

05 Jan 2026

Keith

Very nice hotel. The staff was friendly and helpful.

Leisure Partner

4/10

Poor

04 Jan 2026

Austin

The room did not have bath towels for me to use for showering in the morning, when I went downstairs in the morning for bath towels all the front desk person had available was hand towels, when I got back up to my room my key cards were not working and my partner had to let me back in, thankfully she was there. And the water pressure for the shower sucked.

4/10

Poor

04 Jan 2026

Katie

Super disappointed in this place. Beautiful property and yet nothing works. We stayed for four days and for three of those days, we only had lukewarm water. I called the front desk and they assured me they would have maintenance take care of it. The next day we returned back to the room after full days at Disneyworld and still had only lukewarm water. The guy at the desk said there was a major problem with it but it wasn’t being fixed. The shower head was so dirty it was spraying water over the shower curtain and no one ever came to swap that out. The toilet seat was missing a screw on one side so it slid all over the place. The water in the sink barely came out.

We called and were told that they had a jacuzzi but when we arrived it was empty and the front desk said it hadn’t worked in weeks.

We needed to do laundry so we ordered some detergent from door dash. When it arrived, we went to do the laundry and found that they weren’t working. We again asked the front desk and he said those hadn’t worked in a long time either.

The only reason I gave them a second star is because the property beautiful and the front desk staff were super nice. Except the girl, she was horrible.

I would never stay here again. I can’t believe an owner would be so lazy or cheap that he wouldn’t fix all of the problems his property has. Find another place to stay.

Friends_and_family Family

4/10

Poor

04 Jan 2026

Aditya

Lack of professionalism from the staff at the dining area. They were very rude to us the moment they came to know that we had free breakfast included in our booking, and we won’t be ordering anything extra. They made us feel totally unwelcomed there. We had hot water issues in our room. Very unlike Hilton. I will not recommend this hotel to anyone.

Leisure Family

2/10

Poor

04 Jan 2026

Francisco

Room never had hot water. We called and the issue was never resolved. They just said they would take a look at it. Mind you the temperature was in the 30s and 40s. Taking a shower with cold water was the worse especially for my wife and daughter. While there we never got clean towels. They said they were all out. Aside from that, no one was ever in the front desk after 9pm.

Leisure Family_with_children

2/10

Poor

03 Jan 2026

Kiara

There was a lot that went wrong with this stay. When we first got there there we had to wait 20-30 minutes just for someone to check us in since no one was at the front desk. Once they gave us our keys to our room the keys would not work. We had to walk downstairs more than 5 times to try to reactivate the keys. They still wouldn’t work. A maintenance guy had to use a master key to open the room for us. We asked what was going to happen he said he would try to fix it if he couldn’t then someone would come the next day to fix it if not we’d get another room. We left and came back later that evening and were told to call the front desk to have someone come open the door for us which we had to wait nearly 45 minutes before I still had to go downstairs and tell them we were still waiting. He said he gave the maintenance guy the wrong room number. When we got into the room we were going to lay down but the sheets were dirty so we called downstairs again to have new sheets brought to us which we had to wait 15 minutes before we had to go downstairs again since no one ever came up. Additionally, the bathroom sink was not draining and the mini fridge was not working either. I was so frustrated with them at this point I wanted a new room but they were booked for the night. Thankfully they put us in a new room the next day but by no surprise those sheets were dirty as well. Other things that are just crazy is you have to pay $27/night for parking and you have to pay for breakfast.

10/10

Exceptional

02 Jan 2026

Deandre

Stay was good

10/10

Exceptional

02 Jan 2026

Keith

Staff is very good. Shower a little weak but all in all a good hotel

6/10

Pleasant

01 Jan 2026

David

Staff was kind and helpful but the room was very moist, the floor felt wet and there was black mold all around the ceiling of the bathroom. I would not stay here again.

Leisure Family_with_children

2/10

Poor

01 Jan 2026

Natasha

No heat the thermostat in the room was broken, no actual curtains in the front room only a shade that people can see through. The light on the balcony did not have a switch so it was very bright and on all night disturbing our sleep. The floors in the room were very dirty as if it never gets moped my socks were black from the dirt with only walking on the floor after an hour.

Leisure Family_with_children

6/10

Pleasant

01 Jan 2026

Lourdes

Staff was excellent and informative. But the beds need replacing ASAP, they squeaked when you sat on them. Extremely uncomfortable.

6/10

Pleasant

31 Dec 2025

Kadejha

Water pressure sucks and the water doesn’t stay hot long enough

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Andrea Denise

Upon receiving our room key, we were initially unable to access the room. After waiting approximately 45 minutes for an engineer, we were informed that the door lock battery was dead. We were then reassigned to another room. Aside from this issue, the room was clean and comfortable.

Leisure Partner

2/10

Poor

30 Dec 2025

Anup

The quality of service during my stay was unacceptable. The room had bed bugs, and my children were extremely uncomfortable throughout the stay, with visible bites all over their bodies. Basic housekeeping was not maintained, and I had to repeatedly request even the most essential services.

Additionally, my elder son was unwell, and when I asked to take his breakfast to the room, I was denied without any reasonable explanation. This is the first time I have experienced such poor service at a Hilton property.

The washroom sink was clogged, and despite reporting the issue, no one attended to it for repairs. Given the severity of these issues and the impact on my family, I am formally requesting a 70% refund for this stay.

As a long-standing Expedia member, I expect Expedia to take this matter seriously and resolve it promptly.

4/10

Poor

29 Dec 2025

Jasmine

the staff originally gave us a single bed when we paid for suit style