Name: Hyatt Place Orlando/Lake Buena Vista
Address: 8688 Palm Parkway, Orlando, 32836, US

10/10

Exceptional

05 Aug 2026

Shinming

Everything was good but we're told the room cleanup is every other day, so it could be rated better for my visit.

6/10

Pleasant

05 Aug 2026

Margett

The booking experience was great and the hotel was clean. Great location also, just a walk from great restaurants. I must say that what got me upset was the parking overnight charge that was not detailed when the reservation was made. They hand you a piece of paper detailing the extra fees when you arrive and by that time, is too late to cancel.

6/10

Pleasant

05 Aug 2026

Michele

Although the property was clean and staff was as helpful as they could be the wifi did not work. They were short on staff as there was no bartender nor could you order from the restaurant so we had to go offsite. One of the elevators the button lights were not operational so you had no idea if it accepted your selection of what floor you wanted to go to. The water pressure was poor in the shower and the toilet flush was very noisy. The in room TV was also not working properly. Will stay elsewhere when visiting Disney Springs in the future.

6/10

Pleasant

04 Aug 2026

Leonard

Staff was nice. Housekeeping wasn't the greatest. We stayed from Thursday to Tuesday and our room was cleaned once. And at that one time, only one bed was made out of the two beds? Not sure why. Trash was emptied and they replenished our linens.

Wifi was HORRIBLE throughout our entire stay. Couldn't even use our phone data- seemed like building had some kind of block? Best phone service worked if u were downstairs in the lobby. We have Verizon so that may be an issue???

6/10

Pleasant

04 Aug 2026

Elizabeth

Como esta tan cerca de los parques, hay mucha familia con niños que estan tan felices que no dejan dormir por los brincos y ruidos que hacen.

10/10

Exceptional

04 Aug 2026

Felipe Antonio Ortiz

El desayuno bueno, limpieza excelente, buen estacionamiento y el equipo del hotel muy atento.

6/10

Pleasant

03 Aug 2026

Tammy

There are 169 guest rooms located within this location (8688 Palm Parkway in Orlando, Florida), there are only 2 washers and 2 dryers to service the guest here. I had to constantly check to see when the washer and dryer were available. Then I had to hurry back to my room and then back to the laundry facility to wash clothes. The smell of mold/meldew was strong as soon as you opened the washing machine door. The complimentary breakfast was horrible, the powdered eggs were tasteless, the bacon was greasy, the pancakes were firm and the potatoes were dried out. Just because it is free, it does not have taste like it. My family and I stayed there for 8 days, housekeeping serviced our rooms every other day. We had to call for clean towels and tissue paper. Setting this aside, the room was clean, not rundown, large in size. We had the 2 queen bed with sofa sleeps. the beds were comfortable. The AC kept the room nice and cool all day and night. The price was reasonable. There was a Guest Service Center to purchase tickets to different theme park tickets. Minutes from Universal, Disney & Fun Spot.

10/10

Exceptional

03 Aug 2026

Brian

Wonderful stay. Helpful and accommodating staff. Would highly recommend

10/10

Exceptional

03 Aug 2026

Nikki

We had a fantastic stay! Everyone was extremely kind, the food was delicious and it was such an easy check in and out!

10/10

Exceptional

03 Aug 2026

Tushar

We had a very pleasant stay at Hyatt Place Orlando/Lake Buena Vista. The room was clean, spacious, and comfortable, and the hotel staff were friendly and helpful throughout our stay. The location was convenient for visiting the nearby theme parks, restaurants, and other attractions. Breakfast was good, and the overall atmosphere of the hotel was welcoming and family-friendly. We enjoyed our stay and would definitely consider staying here again.

10/10

Exceptional

02 Aug 2026

Rashid

Professional staff, Room and hotel was clean. Hotel is in beautiful area.

10/10

Exceptional

02 Aug 2026

Ana

Great stay , very close to Disney . The rooms were great . Staff was very helpful. Housekeeping gave no issues helping with needs . Breakfast was on time . The bartenders at the bar that open at 5p was great. Pool was very clean and the heated pool was amazing. My children didn’t want to leave . Many restaurants near by ( dennys , Olive Garden, chillies , Starbucks , dominos , 7-eleven, and more) over all my stay was a 10/10

4/10

Poor

02 Aug 2026

Kevin A.

Toilet seat and the the shower head were broken
It seems like the they recent issues with plumbing

The water had a strange smell

10/10

Exceptional

31 Jul 2026

Rhea

Family friendly room

10/10

Exceptional

31 Jul 2026

Marty

Overall is an excellent place so far .my kids they love this place .

4/10

Poor

30 Jul 2026

Ruben

I found the staffing at the front desk to be completely clueless. When I arrive, I must’ve waited about 10 minutes for the guy to even acknowledge that was there cause he was so busy on his cell phone. Once I was given my key, I put my luggage away and went out.
I’m on my arrival back as I checked into my room I noticed that the TV wasn’t working so I decided to call downstairs, but the phone wasn’t working. I had to get dressed and go downstairs to talk to someone at the front desk. At that point, I was told that they were having issues and that they would move me to another room to check back later
I was told to ask for someone specifically the next morning, but that person wasn’t working. You would think that the person telling me to check with them the next morning will confirm that he was working but he wasn’t. I was told at that time by another representative that there was no way of moving me since the place was completely booked.
At that time, I noticed they were mopping the entryway. As you walked into the Hyatt, it smell like dirty towels. I walked to the front desk again and told the front desk don’t you smell that? They were clueless. All they said was they’ll make a note for the management. They were literally cleaning the floors with dirty mop and dirty water. It was so obvious.
I would never stay here again. That being said everyone should know that if you decide to have a drink or eat at their bar, they will charge you a 20% surcharge!

10/10

Exceptional

30 Jul 2026

Silvia

We arrived very early in the morning. I was hoping to get an early check-in to get our day going like they had a room available for us. They also upgraded us to family room. I traveled with my two daughters. We got ready and the shuttle picked us up and took us to our first park. We were there for four nights, and every one was helpful. The girl concierge who sold the tickets to the parks was very nice. We bought all our tickets there. I don’t remember the name of the guy that checked us in, but he was also very helpful. Overall, this was the best experience.

6/10

Pleasant

30 Jul 2026

Gary

It was ok to good. Staff was fine. Rooms need a little updating. Parking lot had a lot of trash on the ground. Good price, though.

4/10

Poor

30 Jul 2026

MARDY

When we got to the room, it was decent. Upon inspecting the room, the bathroom door was unable to lock/broken. We changed room and the second room’s bathroom was also unable to lock/broken. The room had no towels and we had to go down stairs to get towels. The room was not at clean with little to no room essentials such as lotion and toothpaste. It just a place to sleep and go.

2/10

Poor

30 Jul 2026

phuoc

Check in the with no soap, toilet not work sofa bed smells mold, change to second room no towel, bathroom blinds smell so bad seem never been cleaned or replaced for years. The door locks broken. Didn’t know until the next day. Good thing nothing happened.

10/10

Exceptional

29 Jul 2026

Lynette

The Staff was very accommodating the breakfast was good

2/10

Poor

29 Jul 2026

Karen

Muy sucio basura por los pasillos el aire súper ruidoso el baño tenía mal olor

4/10

Poor

28 Jul 2026

Ezri

Breakfast was not supplied as advertised. Very minimal served for the amount of people. The worse part of my stay was the fact that they had people working on spectrum. Without any notice, we came back from lunch and find a strange person inside our room on the phone. No acknowledgment just kept working. I had to speak to someone else that was working on the next room. Felt unsafe afterwards. The fact that they give keys to random strangers. Won’t stay there again.

6/10

Pleasant

28 Jul 2026

Evelyn

Camas cómodas, buen desayuno
Personal amable

10/10

Exceptional

27 Jul 2026

Emily

El lugar súper céntrico q todo, el personal amable y muy cómodos los cuartos
. Sin duda volvería nuevamente

10/10

Exceptional

27 Jul 2026

Pamela Lynn Montgomery

Great property. Very clean. Nice room. Close to everything.

10/10

Exceptional

27 Jul 2026

Jeremy

Room was clean and very nice

6/10

Pleasant

26 Jul 2026

Yesenia

El personal es excelente, el único problema fue el aire de la habitación y lo reportamos a tiempo nunca sentimos frío y sufrimos de calor todas las noches. Por todo lo demás estuvo bien!

10/10

Exceptional

26 Jul 2026

Geraldine

Would definitely stay there again.

8/10

Excellent

26 Jul 2026

Linda

No water bottle at room and the hot kettle to small only can make one cup of the tea

10/10

Exceptional

24 Jul 2026

Jose Luis

The room was confortable, Ice machine in the floor, well located, parking available

10/10

Exceptional

24 Jul 2026

Daniel

Great stay

6/10

Pleasant

24 Jul 2026

Giovanni

The property itself it was ok, but not until on the day of our check out..the staff didn’t inform their guest ahead of time that they will do water maintenance from 11am onwards but the water already shut off at 10:20am and we are not aware and prepared…we couldn’t use the restroom, kids was soaking wet from the pool dressed up without taking a shower… in the end we left the hotel without taking a shower before our flight..we are so frustrated..not coming back.

8/10

Excellent

24 Jul 2026

Andradige

clean room, helpful staff and decent breakfast.

6/10

Pleasant

24 Jul 2026

Candra

Upon arrival I had to go to the front desk to get a sheet changed. The sheets on one of the beds looked like a urine stain. However, staff was very helpful and pleasant.

4/10

Poor

24 Jul 2026

Liris

No limpia las habitaciones constantemente de 10 días solo la limpiaron una sola vez y la segunda fue que tuve que llamar.

8/10

Excellent

24 Jul 2026

james

Breakfast was good. It was a very small space for all the guests. Property was clean and ln close proximity to most everything i wanted to do.

6/10

Pleasant

24 Jul 2026

SanJuanita Maria

The location of the hotel is great and close to the Disney Oarks an

8/10

Excellent

24 Jul 2026

German

La ubicación es excelente !!
No me gustó el servicio de limpieza ya que no se limpia de forma diaria

10/10

Exceptional

23 Jul 2026

ana

It was confirmed

4/10

Poor

23 Jul 2026

rabindra

There's only one person at the front desk. He works very hard to help me. I stayed 6 days there and he was the only person I saw. If you needs towels you have to asked. I stayed at other locations and the service was outstanding. That's the reason I choose this location. The pool and hot tub bottom is ver rough. It bruise my children and feet at the bottom. The breakfast is not that great. They never informed me that I had to pay for parking. The AC was not cool enough. I didn't told the front desk guy because he is over worked and I felt sorry for him. I am sure I could have gotten a better place for a little more. But because of other locations and convince I choose there. I didn’t mine spent more money and get better quality. My children didn't get to enjoy the pool. I wouldn't stay at this location again.

10/10

Exceptional

22 Jul 2026

Catherine

Disfrutamos nuestra estancia en el hotel, la piscina el jacuzzi el desayuno el Centro de lavado y secado y todas las areas incluso para trabajar. Volveremos pronto.

6/10

Pleasant

22 Jul 2026

Monica

The room was very comfortable and clean, but I think the pool needs to be cleaned, and about breakfast should have different options I stayed three nights and was the same breakfast everyday:(

6/10

Pleasant

21 Jul 2026

Kimberly

Stayed two days
The air conditioning did not
Work for two
Days on the main floor bad smell when we first walked in
Breakfast room was warm in the morning with no
Ac
The breakfast buffet had a lot of options it was just not filled frequently enough

After our cruise we had one night booked
We changed rooms because there were several hairs in the bed and the tv did not work because they were working on the internet
The new room they gave us was better and the tv worked

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

David

The staff were very helpful, amenities were clean and well kept. Room was great for our family and the kitchen made our mornings easy. Near by Walmart and Walgreen were convenient.

Family_with_children

10/10

Exceptional

20 Jul 2026

Gabriela

Clean room , helpful staff . Breakfast was good.

Family_with_children

2/10

Poor

20 Jul 2026

Trung

Rude staff. Ac down. House keeping every second and didn't leave towels. Our room was not ready even though we arrived 6pm. Said they over booked and gave us different room. This hotel was great before. But has gone downhill. Also got charge on my credit card for who knows what? Even though I paid everything on expedia.

Family_with_children

10/10

Exceptional

20 Jul 2026

Wakeen

Nice

Family_with_children

10/10

Exceptional

19 Jul 2026

Jasmine

Everything was fantastic

Family_with_children

10/10

Exceptional

19 Jul 2026

Jordan

Clean room, friendly staff, great breakfast, and the pool was great for my son. Great location, 5-15 min drive to everything.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Khouloud Makhlouf

Check in was easy and welcoming, room are big and they have family rooms, hotel very affordable, lots of maintenance needed (in our room, lights won’t come on and curtains was broken), we were there for one night before our cruise, we didn’t even bother requesting maintenance as they seemed to be understaffed.
Overall, I will come again.

Family_with_children

8/10

Excellent

18 Jul 2026

Ashley

The is a basic hotel that is just enough standard hotel to get you by, especially for just 1 night. The breakfast food is sub-par (sausage, fake eggs, toast, bagels). I would really like more fresh fruit, option for waffles, bacon, etc. The gym has great cardio equipment )even had a peloton) but no weights. There is plenty of space to do your own workout. The pool is good but lack in having enough towels. The bar is fully stocked with a limited menu. We have stayed here twice before our disney check in day and will likely use it again in the future for the same purposes.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

JUAN

Buenas instalaciones, limpio, cómodo quizá lo único no tan bueno es la
Variedad en el menú del desayuno

Family

10/10

Exceptional

18 Jul 2026

Caroline

Wonderful rooms and pool. The pool was heated, which is amazing. The breakfast, not so great.

Family_with_children

6/10

Pleasant

18 Jul 2026

Ricardo

Over charge, bad smell

Family_with_children

6/10

Pleasant

17 Jul 2026

Eduardo

The house keeping needs to be improve. Everything else was great!

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Jairo

Excellent awesome breakfast, cleans bedrooms

Family_with_children

10/10

Exceptional

16 Jul 2026

Josue

Bueno

4/10

Poor

16 Jul 2026

flora

Stayed for 4 days, my room was never cleaned, (used dirty towels for 4 days) the breakfast area was always messy,
Clearly, they are understaffed. I also asked to speak to the manager and was told he was not there that day and was given a business card to call at a later time with my issues. Many other guests had the same complaint, no one was cleaning their rooms.
beware - the pool is a lot smaller than it appears on their photos and there are only a handful of pool loungers. Would not recommend and would not book at this hotel again!

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Karol

The staff was amazing !!!!!! Clean rooms, very polite staff I love it

Family_with_children

10/10

Exceptional

15 Jul 2026

Tangela

Loved Azcel was very helpful with all our needs Thank you so much

10/10

Exceptional

14 Jul 2026

Nadieska

Super spacious rooms breakfast was great and check in was so fast i will be booking my next trip here for sure

Family_with_children

6/10

Pleasant

14 Jul 2026

Allain

As we checked in, we noticed the air conditioning was broken in the lobby and hallways. Being a pet friendly hotel; not having AC definitely made it obvious it was a pet friendly hotel. Our hallway smelled like wet dog with urine. (Again, I understand it was pet friendly, but the lack of AC made the odors more potent) AC was repaired on our second day.

Room was clean and well taken care of. But when we went to shower, the shower head was very clogged, and both the body wash and shampoo bottles were completely empty. A quick phone call and maintenance came to fill them up. Also, no extra toilet paper. Our roll was half empty at check in, and we had to request another roll on our third day.

Staff was very helpful and always with a positive attitude. Also, $17+ for parking is ridiculous. Specially with no security on scene and broken glass from likely previous vehicle burglaries. (I always tried parking in the more lit areas closer to the entrance) don’t charge $17 for parking when you have signs advising you’re not responsible for loss of property.

Family_with_children

2/10

Poor

14 Jul 2026

Lauren

No wifi in the whole building, no air conditioning in the lobby/breakfast area, no food during peak breakfast times, overall a very poor hotel. Staff was not friendly or accommodating in any way.

Partner

10/10

Exceptional

13 Jul 2026

Paola

Clean, good breakfast, good area

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Sarah

Location

Family_with_children

10/10

Exceptional

12 Jul 2026

adib

Great

2/10

Poor

12 Jul 2026

Rogelio

My and my family being waiting for 2 hours for my room to be cleaned, never happened, I cancelled

I booked a new reservation at Sheraton across the street

Family_with_children

4/10

Poor

12 Jul 2026

LaKasha

Overall, our stay was okay, but there were several areas that could be improved. The hotel is slightly dated, and the air vents throughout the property had visible dust, which gave the impression that they had not been cleaned recently.

Unfortunately, we were without cable television for four days of our stay, which was disappointing. In addition, the air conditioning in the lobby was not working, making the common areas feel warmer than expected. At times, it actually felt like being outside rather than indoors.

Housekeeping policies were also inconvenient. Fresh washcloths were not provided daily, and guests had to go downstairs to request replacements instead of having them delivered to the room.

The breakfast offered a good variety of food and was enjoyable. However, because of the lack of air conditioning in the lobby and breakfast area, I was concerned about the food temperature and whether it was being maintained appropriately.

While the staff was courteous, improvements to the facility’s maintenance, housekeeping procedures, and climate control would greatly enhance the overall guest experience.

Family_with_children

6/10

Pleasant

11 Jul 2026

Faustino

Un lugar muy malo para quedarse, el personal de aseo malo , el aire acondicionado en mal estado.

Family_with_children

10/10

Exceptional

11 Jul 2026

Keri

Great stay! Would stay there again!

Friends_and_family Family

2/10

Poor

10 Jul 2026

Keith

I reserved a room on a high floor for our anniversary and was given a mid floor. Cable was out for the whole day. No air-conditioning in the lobby or the breakfast area. No towels by the pool. Alex at the desk did a great job finding off all the angry people about the air-conditioning and no cable. He was all by himself and said they do not have any staff more than one person at the desk during the day. Would never stay there again. It’s supposed to be a Hyatt property. It was far beyond.

Partner

8/10

Excellent

10 Jul 2026

LATOYA

The tv was not working either the wifi

Family_with_children

6/10

Pleasant

09 Jul 2026

Kristina

We're repeat customers at this property. Something happened to the AC in the common areas (lobby, 1st floor and hallways) and it was not working. The lobby was super hot and smelled. We never went to breakfast because it was just too hot. Our room AC was fine and our room was clean.

Family

4/10

Poor

09 Jul 2026

Melani

TV was out the whole time of our stay which is 5 days. The whole building was so hot, AC was not working that you are forced to stay in the room since only AC working but couldn’t watch tv bc antenna was OUT. So disappointed.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Jorge

The breakfast wasnt good wish we had better options

Family_with_children

6/10

Pleasant

08 Jul 2026

Michelle

The hotel overall was clean, the breakfast was good and most of the staff was nice especially the guys in the evening at the desk. My only issue was the lack of towels. We had spent all day in the amusement parks and when we got back I had asked the front desk for towels so we could shower and they had none and we're only able to offer me hand towels to use. The next day they did clean the room and put towels in the room but we had four people in the room and they only put in three towels so when I approached a man in the hall that was stocking towels into rooms, he gave me a hard time about giving me one towel which was very disappointing. He did end up giving it to me but I felt like I was being an inconvenience to him.

Family_with_children

10/10

Exceptional

08 Jul 2026

Mitchel J

Staff was great

Family_with_children

10/10

Exceptional

07 Jul 2026

Jose

I have zero complaint. The manger Phillips was the best. So professional and eager to help with anything I brought to him. Best experience I have ever had at a hotel. Thank you Phillip.

Family_with_children

4/10

Poor

07 Jul 2026

Emmanuel

This is a non smoking hotel but hotel staff stand and smoke right in front of the main entrance as guests are entering the hotel .

Internet and TV not working in the rooms .
Air conditioning makes a lot of noise and filters have not been changed for a long time.

My kids got bitten by bugs as they slept
The elevator is always over crowded

This place may be over rated and do your research well

Family_with_children

6/10

Pleasant

06 Jul 2026

Gregorio Valdez

Stayed for 4 days. We asked for extra pillows, blankets and towels but they did not have enough. On our 3rd day we were out the whole day and when we returned to our room we noticed our things and bed were cleaned. We never asked for cleaning service. We don’t appreciate someone coming into our room without our permission.

Family

10/10

Exceptional

06 Jul 2026

Dacquinette

Clean nice spacious rooms, breakfast was good , hotel was very nice in a very nice area convenient to everything . Front desk staff very welcoming and friendly . One small minor issue storm a few days earlier before my arrival knocked the satellite dish out and the tvs were not working in the rooms . I would definitely stay here again and would recommend.

Family_with_children

10/10

Exceptional

06 Jul 2026

Pamela

Very comfortable bed
Staff was friendly and helpful
Room was spacious a little dusty but overall we enjoyed our stay, definitely will return

Family

8/10

Excellent

06 Jul 2026

Naeem

they should change the breakfast menu everyday and qty too.

2/10

Poor

06 Jul 2026

Bik Yun

Poor maintenance of facilities. Very much short-staffed. This is the worst Hyatt Place we had stayed at. Clogged up shower drain, had to change room after a few nights due to failed to fix shower drain. New room has toilet with leaking foul-smelling fluids. House-keeping cleaned room less than expected of every other day & did not provide enough bath & hand towels & wash cloths. Failed to drop off bath towel by runner as promised. WiFi & cable tv downed for at least twice. Facility is old & needs serious updates!!

Family_with_children

6/10

Pleasant

05 Jul 2026

Anita

The staff were very nice and accommodating. The breakfast was acceptable. The location is conveniently located to a lot of restaurants and gift shops within walking distance.
I was only able to watch the TV one day due to problems with cable.
Hopefully it's been taken care of by now.

Family_with_children

2/10

Poor

03 Jul 2026

Lina

The Services was to bad

10/10

Exceptional

02 Jul 2026

Arelis

Spacious rooms.

10/10

Exceptional

02 Jul 2026

David

This place was awesome. Great pool, great breakfast and in a very convenient location. Also the rooms were really nice and clean. The only small complaint i may have if any is the daily parking charge. Besides that, great place to stay at

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Sharon

The free breakfast had had both hot and cold items. The staff were very accommodating allowing me to check in earlier than the posted check in time.

Self

4/10

Poor

30 Jun 2026

Lorena

Not very clean and room had a funny smell

Family_with_children

10/10

Exceptional

30 Jun 2026

Angelica

Good

10/10

Exceptional

29 Jun 2026

Hernan

Everything

Family_with_children

10/10

Exceptional

28 Jun 2026

Sulay

Excelente

Partner

10/10

Exceptional

28 Jun 2026

Vito

Excellent but elevator wait during breakfast can take a while.

6/10

Pleasant

28 Jun 2026

Amber

We booked this stay a month or two in advance and had a confirmed reservation for a room with sleeper sofa, king, bunks to sleep 5. After arrival and check in, we get to our room which Has no sleeper sofa. Front desk told me they recently renovated and got rid of all sleeper sofas. When I pointed out we were a family of 5 and had counted on the extra sleeping space, all U got was a “sorry”. They offered no remedy and supposedly were all booked up and could not give us 2 rooms near one another. They were only willing to refund the following night, but NOT the first, since we were already checked in (to a room different than the one we booked”. Theme park shuttle was offered but drop off and pick up times were not conducive to a full day at any park. Reservation was required but concierge was already gone for the day, despite it only being 4pm. Breakfast was mediocre at best and staff was not very friendly. Would not stay again.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Anna

Clean clean clean! Would stay here again!

Family_with_children

10/10

Exceptional

21 Jun 2026

Shelby

Good stay and really amazing staff. Super close to the parks and in a convenient location. I would stay again