Name: Hilton Orlando Buena Vista Palace Disney Springs
Address: 1900 E. Buena Vista Drive, Lake Buena Vista, 32830, US

Hilton Orlando Buena Vista Palace Disney Springs

Orlando Area - Florida - FL · United States

1900 E. Buena Vista DriveView location

100 reviews shown

4/10

Poor

04 Aug 2026

David

Parking was a problem. Parking is not convenient to the hotel in any way.

10/10

Exceptional

04 Aug 2026

Gabriela

I think they shouldn't charge parking and they should have better prices at breakfast, when travelling with children and teenagers it is very expensive to eat at the hotel. But the hotel is beautiful. My children and I enjoyed it.

10/10

Exceptional

03 Aug 2026

Nancy

The safe in our room was not working and it took 2 hours to fix it. It caused a delay in our plan that day. Otherwise, the place overall was an excellent place to stay, breakfast buffet is sumptuous with lots of options and the buffet staff were friendly, courteous and helpful.

10/10

Exceptional

01 Aug 2026

Kristen

Comfy beds, big rooms, balcony was a plus.
Pool was amazing,
Will stay again

10/10

Exceptional

01 Aug 2026

Gregory

Great place to stay okkkkkkk

10/10

Exceptional

31 Jul 2026

Ken

Room was clean and close to Disney springs

10/10

Exceptional

31 Jul 2026

Robin

I am really glad I chose to stay it was all that it advertised and more, I would definitely revisit them again.

10/10

Exceptional

29 Jul 2026

Aroldo

Great place, great location

8/10

Excellent

28 Jul 2026

Peggy

Our stay was very nice. The only complaints I have is there was no complimentary coffee in the morning, the night light in the bathroom was too bright and the lazy river was evacuated to fix a light that could have been fixed at night when it wasn't so busy.

4/10

Poor

28 Jul 2026

Ryan Andrew

Originally booked a king bed/fireworks view. We were given queen bed firework view, and this room smelled nice.
Management said they overbooked and did not have any kings available. But they agreed to change our room out for our booked room the next night. We were comped $100 credit.
Next night we got our original booked room. However it smelled like old cigarettes and there was actual poop dried on the side of the toilet. Not impressed by this hotel.
Check out over $100 in fees.
Won’t book again

6/10

Pleasant

28 Jul 2026

Faustino

Está muy bonito el hotel, el personal muy amable y s un hotel muy completo, lo único malo son las camas parecen están muy sucias las bases de la cama y no son tan cómodas dan el aspecto de estar muy viejas

2/10

Poor

27 Jul 2026

Oviana

This was a beautiful property but very little signs explaining where to go despite how big it is.. I paid for parking online then got there and they told me no I didn’t, I have to pay $38 for parking.. then a resort fee $40 to use the amenities instead of adding that in the total of how much pay upfront. The bottle of water in the shop was $8 for a “large” dude it’s a regular bottle of spring water are we serious. Then the staff at the front was very unwelcoming and not warm at ALL. Disappointed to say the least, ESPECIALLY for a Disney partner hotel. Will not be returning the only nice experience was the lazy river.

2/10

Poor

26 Jul 2026

Ashton

Very disappointing experience at Hilton Orlando Buena Vista Palace. I booked a king bed room through Expedia, but when we arrived, we were told our room had been given away. We were instead placed in a room with two queen beds, which was not what we booked or wanted.

I appreciate the $50 Hilton credit they offered, but honestly, it did not make up for the inconvenience or the overall experience. The replacement room was also not up to the standard I expected from Hilton.

We spent our time and money expecting the room we reserved, and instead we had to deal with frustration from the moment we arrived. I believe Hilton should honor confirmed reservations, and when they cannot, they should provide a much more appropriate resolution.

I have contacted Hilton regarding this issue and am requesting a full refund and additional compensation for the inconvenience.

Unfortunately, based on this experience, I cannot recommend this property. I hope management takes this seriously and makes it right.

8/10

Excellent

26 Jul 2026

Gretchen

Great stay as usual, helpful staff and great accommodations.

10/10

Exceptional

25 Jul 2026

jeffrey

Loved the pools and how nicely kept the property was

10/10

Exceptional

24 Jul 2026

Ike

The best part about staying here at the Hilton was the relaxation the calmness and luxury

Partner

10/10

Exceptional

24 Jul 2026

Ryan

Very helpful staff.

10/10

Exceptional

23 Jul 2026

Francisca

Great loved it.will definitely be back

10/10

Exceptional

23 Jul 2026

Carla

We had a short stay. One day, one night. We enjoyed the pools, especially the Lazy River.

10/10

Exceptional

22 Jul 2026

alexa

Great breakfast

10/10

Exceptional

22 Jul 2026

Adriane

The breakfast was delicious cook to order staff was excellent.

6/10

Pleasant

22 Jul 2026

Alicja

The property was worn down, in need of good cleaning and refreshment.

10/10

Exceptional

21 Jul 2026

Jessica

Room clean staff friendly

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Dolores

Nice and clean property and helpful staff.

Family_with_children

10/10

Exceptional

20 Jul 2026

Ashley

Excellent stay

Partner

8/10

Excellent

20 Jul 2026

Elizabeth

The hotel is a decent stay. I stayed here while attending a conference, and would consider staying here next time with my family. Overall the rooms were clean but could benefit from a refresh in my opinion. The carpets throughout the common space and room felt dirty. The pool, amenities, and closeness to Disney Springs are great if your traveling with your family.

Business

10/10

Exceptional

19 Jul 2026

Mídia

Very good

6/10

Pleasant

19 Jul 2026

Kelly

The pool and the breakfast were wonderful. However paying 200 to park a mile away with a disabled adult child was awful. Oh and the first room we were in had crazy bugs. The girl Jessica at the front desk was rude but the manager Brandon was very nice and fixed any issues we had. Definitely won’t be staying there again too many hidden fees and unpleasant front desk associate.

Family

10/10

Exceptional

17 Jul 2026

lakia

Hotel was very nice exactly like the pictures

Family_with_children

10/10

Exceptional

17 Jul 2026

Martin

Room was clean and the staff was friendly

Family

10/10

Exceptional

15 Jul 2026

Katrina

The food was delicious! The room was clean! Staff was friendly!

Family_with_children

10/10

Exceptional

13 Jul 2026

Tyzsa

Amazing property! Walking distance to Disney Springs! Love love loveeeeeeeeed it. I will definitely be back!

Self

4/10

Poor

12 Jul 2026

Cliff

For the past six years, the Hilton Orlando Buena Vista Palace has been our go-to destination for a relaxing getaway. Unfortunately, this visit was a major disappointment and was not the experience we’ve come to expect.

Throughout our stay, we repeatedly found clumps of hair stuck to us while using the pool area, which was both unpleasant and concerning. The pool itself was also dirty and cloudy, further adding to our concerns about cleanliness. The grounds also had trash scattered throughout the property, giving the impression that cleanliness and upkeep had fallen behind. Our room was also missing the couch that was supposed to be in it, which added to our frustration.

At the pool, we called multiple times for assistance with our umbrella, but no one ever responded. We understand that the hotel was hosting back-to-back dance conventions and were told these were some of their busiest weeks of the year. However, knowing that level of occupancy was expected, we also expected the hotel to be properly staffed and prepared. Instead, service seemed overwhelmed, and there was no acknowledgment, apology, or effort to address the issues we experienced.

We’ve always recommended this hotel because of the consistently excellent experiences we’ve had in the past. That’s what made this stay so disappointing. We truly hope this was an exception and that management takes steps to restore the level of cleanliness, service, and hospitality that has kept us coming back for the last six years

Family

10/10

Exceptional

12 Jul 2026

Marie

Great location and easily walkable to Disney Springs. Very nice pool area, however it was very crowded the weekend we were there, which made it hard to find beach chairs around the pool and order drinks at pool bar. We’ll be back!

Family

10/10

Exceptional

10 Jul 2026

Anissa

Beautiful resort with all the amenities and walking distance to Disney Springs.

Friends_and_family Family

6/10

Pleasant

08 Jul 2026

Nicole

I always ask for a high floor and they don’t honor my request

Family_with_children

10/10

Exceptional

07 Jul 2026

Nahida

My family and I stayed here for a weekend. The staff were amazing, we have an emergency and they managed to guide and take care of us all the way to the end of our stay. The restaurant and the property is also amazing. Had a wonderful stay here.

Family_with_children

10/10

Exceptional

07 Jul 2026

Nichole

Amazing views of Disney springs! Loved the early entry into the parks and courtesy shuttle to and from. Lazy River was nice to have too. Booked through Expedia and got an amazing deal.

Family_with_children

10/10

Exceptional

06 Jul 2026

Yanet

6/10

Pleasant

06 Jul 2026

Matt

Shower dripped continuously and door also leaked, creating a big puddle every time we showered. No door for bedroom suite rooms.

Other than the room, the hotel was nice

6/10

Pleasant

06 Jul 2026

Makenna

The room was amazing and the staff was very kind and helpful. My only complaints are that the bar food/drinks were INSANELY over priced and took forever, but I understand it was 4th of July weekend so it was probably busier than usual. I loved all the amenities, the pool could have been cleaner though. Lots of hair and sand. Also tubes for the lazy river were very hard to come by. A DJ also would come out in the afternoon and played music VERY loud, which was not very relaxing. We still enjoyed our stay but definitely would not come back when it’s that busy. We had a good time but it was not as relaxing as we were hoping. I recommend not coming near a holiday and bringing your own tubes/food to save money.

Partner

6/10

Pleasant

06 Jul 2026

Myrlande

This was our second time staying at this hotel. Our first stay was much better than this one.
The lobby and market area downstairs, where guests sit to eat, was dirty. No one was cleaning the tables, which made the area look unkempt.
Security also needs to be more attentive. Kids were running around without any parental supervision, creating a chaotic environment.
The pool was extremely crowded, and there were never any chairs available. Many guests reserved chairs for the entire day without using them, which wasn’t fair to others. During my two-day stay, I never had the chance to enjoy the pool because there was nowhere to sit.
I understand it’s summertime and the hotel is busy, but I believe these issues could be managed much better to provide a more enjoyable experience for all guests.

Partner

10/10

Exceptional

06 Jul 2026

Chandra

We had an excellent stay over the 4th of July weekend. The staff was excellent, particularly Luke, he was so nice and a joy to work with. Food was great at Letterpress and everyone we encountered was spectacular.

Family_with_children

6/10

Pleasant

05 Jul 2026

Sherri

I’d say to stay away from this property on a holiday weekend. It was impossible to get a chair at the pool unless he woke up super early in the morning. The room had an odor and needed some updating, but overall, this is a solid option if you like being walking distance to Disney Springs.

Family_with_children

10/10

Exceptional

05 Jul 2026

RAYMOND and SUSAN

We were not able to have my sisters family, who were staying at a resort across the street, come to hang at our pool for free. They would have had to pay the $38 parking, plus purchase a $55, one-day Resort Pass to use our pool.
So we went to their hotel, spent money drinking all day and had dinner at their pool.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Yanetsy

Good place

Family_with_children

6/10

Pleasant

05 Jul 2026

Keryakos

We reserved a non-smoking room, but as soon as you opened the door to the room you could tell that smokers inhabited the space. Also, people a few doors down were smoking pot and it was quite strong. I don't know that the hotel had the staff the people they needed this past weekend to put forth their best efforts. The pool was slimy and the water was not clear and clean, but the hotel staff did try to control this by shutting the pool down later in the day so that the water could go through several cleaning cycles.

Partner

10/10

Exceptional

04 Jul 2026

Solomon F

The best

6/10

Pleasant

02 Jul 2026

reidun

It was very expensive. $6000 for 2 rooms for a week. The hallways were dirty

Family_with_children

10/10

Exceptional

01 Jul 2026

Renate

Clean room

10/10

Exceptional

30 Jun 2026

Brian

Nice experience

Family_with_children

4/10

Poor

30 Jun 2026

Corey

When arriving they did not have the room we booked which was the pool view. Had to settle for a different view. After getting assigned a room the AC did not work and had to get a technician to repair. Room did not get cleaned for 2 days in a row. Front desk assured me that they would correct the issue and never did. Housekeeping inbthe room was poor. I would hate to relive the stay by explaining the it all over again. To make a long story short the stay here was very disappointing.

Family

8/10

Excellent

29 Jun 2026

Elizabeth

The only downside was the long walk with our luggage to the island building. Other than that, it was a good place to stay.

Family_with_children

10/10

Exceptional

29 Jun 2026

Kaylee

I love this hotel! There is a walkway to Disney springs and only takes about 5-10 minutes walking! It’s in a great location and booking the shuttles to the parks was great.

Family_with_children

10/10

Exceptional

27 Jun 2026

Rebecca

All good!

Family

10/10

Exceptional

27 Jun 2026

Eva

This is walking distance to Disney Springs plus the lazy river on the property makes it a very relaxing vacation.

Partner

10/10

Exceptional

25 Jun 2026

lissette

Amazing experience

8/10

Excellent

20 Jun 2026

Milena

Good hotel near Disney springs. Staff was exceptional.

Business Partner

2/10

Poor

16 Jun 2026

Natalie

Hands down the worst day that we have ever had in Florida will never be returning room was gross Staff was absolutely of no help. Most of them didn’t even speak English, so unfortunately you couldn’t communicate to get anything that you needed or a stay ever will never return!

2/10

Poor

16 Jun 2026

The room was extremely noisy. The door doesn't proof any sounds. We were like sleeping in the hallway, we could hear everything outside the room.

Family_with_children

10/10

Exceptional

15 Jun 2026

Le-Aisha

Good thank you

Family_with_children

10/10

Exceptional

15 Jun 2026

keith

Location and amenties top notch.

Family_with_children

10/10

Exceptional

14 Jun 2026

Rolando

Ese hotel es magnífico para vacacionar muy buen servicio limpieza y muy cerca de los parques

Family_with_children

10/10

Exceptional

14 Jun 2026

Dionne

The pool hours were great .. only one thing is one soda was $8 smh more expensive than the parks .. that was terrible other than it was a good experience

Family

10/10

Exceptional

13 Jun 2026

Adrienne

Everything you need for a convenient getaway

Self

10/10

Exceptional

12 Jun 2026

Urzula

Staff was super nice and cleaning staff was very professional.

Family_with_children

10/10

Exceptional

11 Jun 2026

Kathryn

It was such a delight to stay here! From the staff, environment and overall expiernce! Excited to stay here again in the future!

10/10

Exceptional

11 Jun 2026

Kira Faulkner

Good location. Loved the shuttle to Disney World. My son loved the lazy river! Room was spacious and clean.

Family_with_children

8/10

Excellent

09 Jun 2026

Rubina

Great location with very friendly staff. The rooms could be cleaner, but overall it was a good stay.

Partner

10/10

Exceptional

08 Jun 2026

Robin Ruth

The pool area needed some staff clean up and the pool logo on area needed to be cleaned. My room, the bathroom shower door was broken and not to clean. The chair in the room smelled really bad. Otherwise the stay was great!

Family

10/10

Exceptional

07 Jun 2026

Maria

Everything I like

Family_with_children

8/10

Excellent

07 Jun 2026

Megan

Great location and amenities. Rooms and bathrooms need updating. Shower was very hard to regulate in the temperature and we had a wet spot in our carpet from a leaky ac unit.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

John

The buena vista palace is an amazing property to stay at, from the lazy river to the exceptionally clean rooms, I would highly recommend it.

Self

10/10

Exceptional

07 Jun 2026

Guy

Clean, friendly

Partner

10/10

Exceptional

05 Jun 2026

Kennesha

Everything was awesome, will be back very soon. 1,000 out of 100

4/10

Poor

04 Jun 2026

FIZA

I had to change the room at middle of the night. Bugs situation in bedding was not clean. New room was clean but the experience of moving out in mid night was traumatic
I lost my sons new shoes in the process

Family_with_children

10/10

Exceptional

03 Jun 2026

Meghna

Great hotel, the bathroom was a bit dated and could do with a renovation but the location and proximity to DS more than makes up for it. Love the fact that we could get Starbucks drinks as well!

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Debra

The hotel is nice and easily walkable to Disney Springs. The rooms are spacious and clean. The food at the restaurants were all good and Letter Press was excellent! The lazy river was fun and made for a relaxing day. We were disappointed in the cleanliness of the pool area. No one was cleaning up. We spent the day at the pool on two different days - starting in the morning there was still cups, dishes and trash on the tables, chairs, ground and in the lazy river island that no one cleaned. As we there there all day, we know that the same debris was there all day. It seems that they had more people trying to sell vacation time shares then taking care of the pool area. It was also hard to use the bus system since we were told that we needed to make reservations a few days in advance. We ended up ubering to and from the parks or taking a bus from disney springs and then taking a bus or monorail to the park. We still enjoyed our stay but would think about other properties.

Family

10/10

Exceptional

02 Jun 2026

Raymond James

Great stay, ideal location next to Disney Springs.

Partner

10/10

Exceptional

01 Jun 2026

Jose Antonio

Un buen servicio todo el hotel limpio con una de las mejores vista y piscina del área .,🇵🇷

Partner

2/10

Poor

31 May 2026

JONATHAN

Very disappointing experience at the Hilton Buena Vista Orlando. We booked a two-night stay and checked in late the first night after spending the entire day at the parks, only to walk into a musty-smelling room with hair on the sheets, hair in the tub, and hair still stuck on the soap holder/dispenser.

Once we started getting ready for bed, we realized the sink was not draining properly and the water was completely backed up. We complained that night and were told there was nothing they could do. The next morning I complained again, and they said the room would be re-cleaned while we were out.

When we returned that evening, the room supposedly had been “cleaned,” yet the exact same hairs were still on the soap holder, making it obvious the bathroom had not been properly cleaned at all. On top of that, the sink had now started leaking water all over the bathroom floor. We went back to the front desk for help and were told maintenance would come fix it.

Maintenance came into the room and started pumping the sink and toilet, then poured an extremely strong chlorine chemical down the pipes while my wife and daughter were still inside the room. My wife is severely asthmatic, and the chemical smell was overwhelming and dangerous.

Manager Branden was completely unhelpful and lacked any empathy for the situation. Instead of focusing on the safety and condition of the room, he actually told me, “Look at the time you’re telling me this, I won’t be able to rent that room to anyone

Family_with_children

10/10

Exceptional

29 May 2026

Jennifer Ladd

Very accommodating

2/10

Poor

28 May 2026

Julio

Stayed 2 nights and housekeeping never stopped by to clean the room. No hand soap.The bathroom door didn't lock and tub drain stopper was broken. Rooms are outdated. Rusty balcony railings.
The pool is dirty, inflatables for lazy river discolored and flattened on the botom of the pool. No kids pool, just splash zone that takes ypu to the lazy river yet no inflatables for kids.
Breakfast buffect ok bit bot worth the price.
What shocked me the most is that i ordered a door dash diapers delivery and specified to be left at front desk however they allowed the dasher to go to my room at almost 11pm. Didnt feel safe at all.
The only pros is that you can walk to disney springs (abt 15 min walk)

Friends_and_family Family

10/10

Exceptional

28 May 2026

Zaimy

....Everything was good, I had an excellent experience

Partner

8/10

Excellent

28 May 2026

Oneida

Had a positive experience and I would stay here again. The room was clean and when asked for additional items, they responded promptly. We checked in after 9pm and needed to feed the kids, but the restaurant closes at 10; however, they also have a cafe that is open until 1am and that was fine for something quick.
The only drawback was the night we arrived, I asked for an extra blanket that took over an hour to get it. When you check in they send you a text and anything you need, you request it via text. Apparently, the employee had called out that night and they said that my text message was not transferred to the employee taking over. This also happened right around the time the shift change was happening. We called the front desk and they contacted room service that took care of it. They were very apologetic and gave me a room credit for the inconvenience. We ate breakfast at the restaurant twice and the service staff were very nice and the food was fresh. We Just needed a clean room to shower & sleep, as we were at the parks all day.

Family_with_children

6/10

Pleasant

27 May 2026

Lauren

Hotel was dated. Staff was friendly and helpful.

Partner

10/10

Exceptional

27 May 2026

Melissa

Things turned out ok after a rocky start. We were checked into a dirty room not once but twice!! After a long morning of travel we were pleasantly surprised that we were able to check in early. We were given our room 455 and headed there only to find out when we opened the door it had not been cleaned and left as is when last guest left. There were no other rooms at that time (we did mention 450 was being cleaned when we walked by) so we stashed our luggage with hotel planning to catch the 1135a shuttle to Hollywood Studios to meet up with family & friends. At about 5p I called the hotel to confirm we were checked in and didn’t need to head back earlier than we planned. I was told we were all set looked like we were in 455 then he said oh no 450. We arrived back at the hotel after 10p exhausted and went to desk to get key cards for room. 450 was given away so we were back in 455. Trekked back up all our stuff and opened the door to the exact seen from that morning. Still dirty. I left my husband and went to deal with it. Front desk found us another room and went with us to confirm all was good and offered free breakfast while we were there, (unfortunately no guidance as to where that was). My husband wanted room comped at least the first night. Manager told front desk person with us, due to being 3rd party reservation they couldn’t do anything. (Give me a break) We realized 2nd day breakfast was sit down and that didn’t work so we never were able to take advantage.

Partner

10/10

Exceptional

26 May 2026

Gary

Excellent place to stay

Partner

10/10

Exceptional

25 May 2026

Laura Rachel

Great location, lovely rooms, great breakfast. The pool
Was just magnificent. Downside is the staff locked us out

Family_with_children

10/10

Exceptional

25 May 2026

Cathleen

Empty cups left around pool.
Bar service very slow, long lines, bartender took care of seated people before long lines waiting before they sat down..That was real bummer.

Family_with_children

4/10

Poor

25 May 2026

Karen

The hotel was not as described and pictures were not accurate at all. The pool was gross/dirty and full of children and drunk adults. The rooms walls were thin and we could hear the people next to us just talking in regular voices and using the bathroom. The bathrooms are tiny and is in need of renovation. The tiles are gross and outdated. The waitstaff at the hotel restaurant were not attentive and we had talk to the manager 3 times. There is also no shuttle to and from the airport. There were so many issues. We had to also change rooms because when we went to the first room, it had not been cleaned, food and covers and all kinds of things all over the place. I reserved two separate rooms and for the price we paid, the hotel should be a lot nicer. We will be we stay here again and suggest others to look elsewhere

Family

6/10

Pleasant

25 May 2026

Cathy

The hotel is nice but they do have a $250 deposit and $38.00 a day for parking. The parking is so far so you pay all that and have to walk 2 parking lots down to get your car.

Partner

10/10

Exceptional

25 May 2026

Raymond

Definitely the most fun we have had in a while absolutely love the lazy river and the feel of the entire resort. The view from the 23rd floor was amazing especially seeing the fireworks at night would definitely recommend and most certainly will be staying again.

Partner

10/10

Exceptional

24 May 2026

Terris

It’s nice very nice. Could use a couple more options to eat!

Friends

10/10

Exceptional

23 May 2026

David

If you like going to Disney springs you can’t beat this resort for location and value. Pool was awesome. Self parked right next to hotel. Tough to beat this place, it has everything you need.

Self

10/10

Exceptional

21 May 2026

Josephine

Great food, service and awesome bus transportation

Family

10/10

Exceptional

21 May 2026

Michelle

Nice resort

Family

10/10

Exceptional

19 May 2026

Shyrie Monet

Great hotel

Partner

4/10

Poor

18 May 2026

Arshdeep

The security, front desk, concierge and engineering staff we interacted with during our stay were extremely helpful and definitely a big positive for this hotel. The public areas (i.e., lobby, restaurant area, and pool area) were extremely clean, modern, and well-maintained. The rooms were quite the opposite, there was dust, spider webs, and the bathrooms are extremely old and need renovating. Our duvet was dirty and we did message during our stay to mention that the room was okay but not cleanly but we did not hear back. It is an extremely big property though so we did understand that sometimes messages can go unnoticed. We also had one major concern that we unfortunately did not have time to bring up with anyone on property as we left in a hurry. We noticed a housekeeper on our floor mixing all the dirty towels with the clean towels in their cart. Overall, the property offers a lot of amenities and is worth the value paid but the cleanliness really was off putting and would be our only reason to not return back. The proximity to disney springs and the free shuttles to the parks was also a major plus!

Family

8/10

Excellent

18 May 2026

Daryle

Not 5 star, but about what you’d expect for very nice 4 star. Very nice staff!!

Self