Name: Extended Stay America Lake Buena Vista
Address: 8100 Palm Pkwy, Lake Buena Vista, 32836, US

10/10

Exceptional

22 Jul 2026

Jean

Good and clean very good

10/10

Exceptional

22 Jul 2026

Nikki

Hotel was nice for our 1 night stay before we entered our Disney Resort.

2/10

Poor

18 Jul 2026

Cullen

Terrible place will never ever stay there again so dirty air conditioning and not working filthy

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Sharon

El cuarto se encontraba limpio al llegar, la cocina con microondas fue muy útil. La habitación muy cómoda y con buenos canales para ver en la televisión. El aire del cuarto 202 enfriaba muy bien. El personal muy amable y el área de lavandería fue muy útil. Había suficiente estacionamiento y la seguridad del lugar la encontré adecuada. El área de la piscina limpia y te proveen toallas para la piscina. Si lo solicitas te proveen un kit de cocina.

Family_with_children

10/10

Exceptional

13 Jul 2026

Laura

.

Self

2/10

Poor

06 Jul 2026

Carlos

Everything was old matress really bad there was cockroach smell bad worse experiance ever.

Family_with_children

10/10

Exceptional

05 Jul 2026

Dayana

Clean room, friendly staff.

Partner

10/10

Exceptional

28 Jun 2026

Ileana

Todo bien!!

Family_with_children

6/10

Pleasant

27 Jun 2026

Ivellisse

El lobby pequeño, común y con una empleada sola para el turno de la noche, muy amable y servicial pero tenia que hacer de todo. Estuvo tranquilo pero no hay seguridad. Solo un elevador. El cuarto estaba bien en espacio, buen aire y camas comodas. El matress del sofácama estaba todo manchado. El baño demasiado pequeño. Todo habia que ir a front desk a pedirlo, las sabanas del sofá que luego no pudimos usar, y los utencilios de la cocina. Por lo menos el parking es gratis. Repito, es tranquilo y no está sucio pero le falta mucho.

Family_with_children

8/10

Excellent

23 Jun 2026

Carlos

Excelente ubicación y por el precio fue excelente opción

Partner

10/10

Exceptional

22 Jun 2026

Jean

The room was very clean upon my arrival and everything was in good working condition; TV, appliances, lights, AC, etc.

The staff at check-in and check'-out were friendly and helpful.

Parking was adequate. The facility is located near shops, restaurants and tourist attractions so it is very convenient to stay here.

Self

8/10

Excellent

19 Jun 2026

Ivet

Clean rooms. Staff were very friendly upon arriving and during our stay.

Family_with_children

10/10

Exceptional

13 Jun 2026

Lathario

Great stay overall

Partner

4/10

Poor

07 Jun 2026

Joseph

Rooms are ok .smells bad..this place is very much on a budget..breakfast is nothing but prepackaged muffins..

Family_with_children

10/10

Exceptional

05 Jun 2026

Miguel

They Never Clean my Room

Self

4/10

Poor

01 Jun 2026

Melissa

My husband and I stayed for one night, which is all we could have handled if our stay would have been longer. I had made a reservation for a room with a king sized bed, but was given a room with 2 queen sized beds. When I went to the front desk to request a change to a room with a king sized bed, the receptionist was unclear on the details of my reservation and provided a vague explanation stating they didn’t have any king sized beds available. I asked how that could be the case since I had made my reservation two weeks in advance and I was provided no actual explanation.I overheard another guest making the same complaint right after me as well. The room also had a weird, musky smell inside, as if someone had smoked inside of it. Walls were paper thin so you could hear other guests in their room. There were also weird stains on the wall behind the bed frames. While we ended up having an ok stay, I am grateful it was only one night, as I do not intend to return to this hotel. The atmosphere felt a bit run down, the room smelled weird, walls were thin, and the employee front desk service was poor. Only upside was free parking and proximity to Disney world entrance but there are much nicer, more comfortable options just across the street.

Partner

2/10

Poor

31 May 2026

qing gui

Front desk communication during check-in was inconsistent and unnecessarily confrontational. After I fully cooperated and provided IDs for all guests staying in Rooms 213 and 214, the situation continued to escalate unnecessarily. My family felt unwelcome, and the staff’s attitude toward my wife was unprofessional. Overall, this was a very uncomfortable experience for a family stay.

Family_with_children

6/10

Pleasant

30 May 2026

Diedre

The staff was great. The hotel served its purpose but I didn’t like that the sink area didn’t have a door.

Family_with_children

4/10

Poor

22 May 2026

Russell

Hot tub by pool was not working. \"No idea when it will be fixed.\"
NO Wifi in the room at all.
Key card did not work sometimes.
Room smelled musty and pet odor.

Bed was comfortable.
TV worked.
Toilet flushed OK.
Packaged muffin breakfast and warm coffee.

10/10

Exceptional

19 May 2026

Miguel

The parking the Room excellent very Clean I love it

Self

10/10

Exceptional

19 May 2026

Tyriq

Yes parking was easy

8/10

Excellent

15 May 2026

Christine

The room was big and spacious. The bathroom needs some work with the hole in the ceiling above the shower and the drain in the bathtub needs help. The bed was very comfy. Check in was a breeze thanks Patrick! Plenty of parking too.

Self

6/10

Pleasant

13 May 2026

Javier

Poor clean, old utilities only pro location

10/10

Exceptional

11 May 2026

Marianne

Parking fairly easy, kitchen didn't have stuff to cook with,not sure if you have to ask for it ahead of time. Check in was easy,as was checking out,was only there one night so wasn't able to check the pool area out. We got to the room 11pm. I would definitely recommend and will stay again.

Friends_and_family Family

4/10

Poor

11 May 2026

M

Room was dirty, bathroom door didn’t open all the way (hits tub), outlets in room wouldn’t charge devices, breakfast was inadequate (dry muffin and coffee,no water)

Family

2/10

Poor

11 May 2026

Yamilde

Reserved a King “Deluxe” Suite and instead was given a standard double room without any notice at check-in. The front desk clerk never mentioned the downgrade until we went back downstairs to question it ourselves. We were then told the third-party booking site had “oversold” the hotel and that we had supposedly been “upgraded free of charge” because the double room was more expensive. That was completely false — I checked. The hotel itself was dingy and poorly maintained, the elevator was dirty, and the atmosphere felt sketchy with groups of people smoking out of their cars in the parking lot.

Partner

2/10

Poor

05 May 2026

JAIRON ENRIQUE

Falto limpieza, por los menos pasando dos o tres días, quizás el periodo establecido no es el adecuado para el mantenimiento y limpieza del departamento o cuarto. Respecto al desayuno muy básico, distinto a lo que se oferta. Se debe mejorar en mucho eso.

Family_with_children

6/10

Pleasant

03 May 2026

Michairaly

My stay was pretty good although we were disappointed with the breakfast it's just pretty much muffins and our room had a werid smell as well but staff was nice and very helpful no other complaints !

Family_with_children

6/10

Pleasant

26 Apr 2026

Lori

Check in was easy but the front desk employee wasn’t the friendliest. The sofa bed in our room was disgusting and looked like it hadn’t been cleaned in a very long time. The bathroom was a weird set up. The shower curtain rod was in the way so the door could barely open. There was also damage to the bathroom door. Overall, the size of the room was nice but it needs some cleaning and updating.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Amy

The stay was great, close to the attractions at Disney. Ask for a room next to travelers , on second or 3rd floor, not 1st, and not next to long term , (week or more) guest. They get noisy since they are there longer.

Friends_and_family Family

6/10

Pleasant

22 Apr 2026

Sebastian

Not enough staff. Very poor breakfast.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Cassandra

It was ok for the money but ran out of toilet paper wow

Family_with_children

10/10

Exceptional

09 Apr 2026

Gabriela Judith

Air comditioned worked great,free parking,clean room and nice staff

Business

8/10

Excellent

07 Apr 2026

Ganesh Pandian

Room is clean and staffs are reachable. Breakfast is basic with coffee and muffins, but you'd get untensils to prepare breakfast of your own in your room

Family_with_children

2/10

Poor

05 Apr 2026

Jessica

Elevator was disgusting and musky. For the price point and the area really needs a major update.

Family_with_children

10/10

Exceptional

03 Apr 2026

Austin

It was honestly one of the nicest rooms I’ve ever said that, it’s almost like I was in my own apartment. It has a full kitchen, the beds are very comfortable, couches very nice, bathroom was big.

Self

4/10

Poor

29 Mar 2026

Amy

The quality of the property has deteriorated over the years. Compared to other extended stays, this one is like a motel 8

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Angie

We just needed a place to lay our head down between theme park days. Fit the bill. I was expecting the breakfast to be a bit more than what was offered, but Dunkin was around the corner. Overall, we would stay there again.

Friends_and_family Family

2/10

Poor

27 Mar 2026

luisa

The room did not meet basic cleanliness standards. The sofa bed mattress was extremely dirty and stained, making it unusable. The toilet was also not properly cleaned upon arrival.

I reported the issue to the front desk and was told that all sofa beds were in similar condition, which is very concerning.

I was traveling with a child and arrived late at night, so I had no option but to stay despite these conditions.

This experience was disappointing and does not reflect acceptable hygiene standards for guests.

4/10

Poor

21 Mar 2026

Kirubaharan

Near by attraction but the money u spend they don’t even provide extra pillows for the pullout sofa .. have to sleep with my bag as a pillow

Family_with_children

2/10

Poor

17 Mar 2026

Christian

No breakfast at all, just coffee

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Adriana

Everything was good, the breakfast was poor, but the rest was just fine!

10/10

Exceptional

15 Mar 2026

Ryan

Tons to do. Family friendly

6/10

Pleasant

03 Mar 2026

Ingrid

No breakfast included like the website stated just bad coffee and a small muffin. A/C was really nice. No utensils in the ki

8/10

Excellent

01 Mar 2026

Maria

Spacious and clean, room, cold AC, quiet, many available parking spaces, large TV

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Brian

Convenient location, clean, good value.

Self

6/10

Pleasant

18 Feb 2026

Cindy

The staff was nice and kind. The room was okay but the mattress from the pull out couch was disgusting with stains. We didn’t get to use it.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Terence

The hotel was nice overall. Check-in and check-out was very smooth. The room was a good size. Consider repairing one of the cabinet doors in the kitchenette area.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2026

SERGIO

Clean rooms, lots of space

Leisure Family

8/10

Excellent

11 Feb 2026

Pennie Isabelle

Staff was great. Room was clean and spacious. .however it did have a moldy smell. Not sure if it was coming in through the AC from the pool maybe.
Ceiling was peeling in the bathroom.

2/10

Poor

26 Jan 2026

Jenna

The room had mold in it, my 3 month old and I now have inflamed respiratory problems. We had to check out early for our health. There were no amenities. The staff was useless, they couldn’t replace towels, clean the room. There was only muffins and granola bars for breakfast. There were creepy people hanging out in the parking lot all night. 0/10, wouldn’t recommend to anyone.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Marianela

Good location
Breakfast very poor
The kitchen utensiles are very basic, an improvement may help to make stay better if you plan to cook.
I had to buy wine cups, better knife for cutting, more forks may help.

Friends_and_family Family

4/10

Poor

24 Jan 2026

Abdullah

First of all Staff were very friendly and helpful.

Unfortunately, hotel was not cleaned at all, needs full overhaul, everything was limited
We were 4 ppl and only given 3 small hand soap and 3 shampoo
Absolutely, no breakfast even states - don’t believe it ( couple gronala bar, small muffins that’s all you get)
Room cleaning only occurs above 14 days stay
So don’t expect to be cleaned your room if you stay less than 14 days- ridiculous!

Once again- staff was good and very helpful.

I would not recommend this facility as it was everything was limited.

Leisure Family_with_children

4/10

Poor

24 Jan 2026

Jacyntha

The staff were great… The free breakfast was basically tea, coffee and a muffin…. The room had a lasting odor and the washing machine was in a room about 100ft down a walkway outside the hotel.

Leisure Family_with_children

10/10

Exceptional

23 Jan 2026

Karla

Great stay

Leisure Family_with_children

6/10

Pleasant

22 Jan 2026

Johanna

Breakfast coffee and muffin.

10/10

Exceptional

19 Jan 2026

Douglas

Great room, spacious, easy access to all attractions.

Friends_and_family Family

6/10

Pleasant

14 Jan 2026

David

The main issue here is it doesn't feel like you're staying in a hotel. It feels like you're staying in an apartment building. Once you get out of the elevator, the smell of cooked food hits you. One room that we went into smell like cat urine and the other room that we ended up staying just had a stench of food the whole time we were there. Their sign that says housekeeping comes to clean your room once every 14 days &; you can't refuse it. They might want to reconsider the time frame. The bathrooms and beds along with the sheets were clean. I stayed one time before at an Extended Stay. I didn't have this experience with the smell. We'll probably not stay at an Extended Stay tay in the future. Their breakfast is a grab and go. After the time frame they remove everything. Other places at least leave the option of having coffee during the day.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Juan

The staff is really attempting in especially Ms Ruth. Thanks

4/10

Poor

11 Jan 2026

Ruby

It was disgusting first room we had was full of mold. Also had dead roaches. Went to the front they gave me a different room but stated were in fl mold is inevitable. The 2nd room still had mold the room smelled horrid had to buy rooms spray. Just dobt go. There is no free breakfast its just coffees and muffin

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

joana

I will back again

6/10

Pleasant

09 Jan 2026

Diana

If you are here for a quick visit, this is your spot, but this place is not clean. The room
was dirty. I have a feeling that a few years ago it was clean and a great spot, but not now.
Honestly, it was an okay place if you want to spend a night. The breakfast had ZERO options.

Leisure Family

2/10

Poor

08 Jan 2026

Tonya

The room was nice and clean but it wasn't handicap accessible for my husband. So we had to keep leaving our room to take him to the bathroom in the lobby and we had to keep asking the guy working the front desk to open the bathroom for us. My husband is in a wheelchair and needed safety bars to hold on to use the bathroom and there were none in the bathroom in our room. Also, breakfast sucked. I never want to stay there ever again. I really want a refund. I would never recommend this place to anyone and the lobby bathroom was so dirty.

Partner

4/10

Poor

05 Jan 2026

Simone

The beds were confortable, and the room was spacious. Unfortunately there were mold on the sink, the floors were very dusty and had pet hair/fur near the couch, the curtains were both broken, there were only 3 towels in a room that fits 6.
Be aware that, as they mentioned, breakfast is mostly oatmeal, muffins (blackberry and chocolate), snack bar, coffee

6/10

Pleasant

05 Jan 2026

Yunior

La habitación no estaba limpia

2/10

Poor

02 Jan 2026

Ramón G

Muy mala limpieza la primera noche se cayó el sofá cama y lleno de basura nos dieron otra habitación y fue peor el baño lleno de pelos y un calzón de mujer en una lámpara orrible

2/10

Poor

31 Dec 2025

souratn

There was no breakfast available only coffee without milk and cupcakes was only Available in menu

Friends_and_family Family

2/10

Poor

30 Dec 2025

Desire

This place is horrible to stay . Place had a bad smell since we arrived. The rooms smell bad and not clean. The water had a bad smell and it was like dirty . Free breakfast they say only thing is coffee and a muffin .Room service was horrible . We ask for towels because we were 5 people and they only had 3 in the room . The receptionist said we don't have any towels . Plus she was rude and on her cell phone How can a Hotel not have towels !!!! Do NOT STAY HERE

8/10

Excellent

27 Dec 2025

Kevin

Hotel was quiet and in a good area. Enough space for our animals and family

Leisure Family_with_children

2/10

Poor

23 Dec 2025

Gaurang

The shower didnt work. There was cockroach in the bathroom. No pots pans or anything in the kitchen. Had a pretty bad experience in this location

6/10

Pleasant

12 Dec 2025

Nelly

more people at the front desk.

10/10

Exceptional

10 Dec 2025

Debra Ann

Nice quiet clean room near Disney Springs - full frig and a little living room area and the bed was comfortable

Self

2/10

Poor

08 Dec 2025

Juan

Bathroom was full of mold, the smell was unbearable and it was dirty everywhere

Leisure Family

6/10

Pleasant

07 Dec 2025

Dawn

Nice room,courteous staff.Amenities lacking.Included breakfast was coffee,muffins or oatmeal as grab and go options

Friends_and_family Family

8/10

Excellent

06 Dec 2025

ana

This was a last minute stay and the price was right. The room was relatively clean (kitchen area floor looked like it needed to be mopped). The curtains didn’t close completely so we had to get creative to make sure we had privacy. The beds were comfy and we had a good nights rest.

Partner

10/10

Exceptional

06 Dec 2025

Marleshseia

Everything was Great!

Friends_and_family Family

2/10

Poor

03 Dec 2025

Luis

First of all, as soon as you get there it smells weird, the hallways are dirty, the day we were leaving we notice there was roaches thats very disgusting and disappointing, we chose this hotel over others...outside ot was dirty as wrll, poop in the grass, trash in the parking, employees working while on their cellphones talking.... We would not stay here again. I wish i could get refunded

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Zemar

Awesomeness

2/10

Poor

01 Dec 2025

Abelardo

There is a front desk employee named Ruth whose behavior is completely unacceptable for a hotel. She is consistently rude, dismissive, and creates a very hostile atmosphere for guests. It’s shocking that management allows this, because it truly ruins the experience from the moment you arrive. No guest should feel disrespected or uncomfortable when simply checking in. The tension at the reception is noticeable, and it seriously brings down the quality of the stay.

2/10

Poor

01 Dec 2025

Abelardo

There is a front desk employee named Ruth whose behavior is completely unacceptable for a hotel. She is consistently rude, dismissive, and creates a very hostile atmosphere for guests. It’s shocking that management allows this, because it truly ruins the experience from the moment you arrive. No guest should feel disrespected or uncomfortable when simply checking in. The tension at the reception is noticeable, and it seriously brings down the quality of the stay.

10/10

Exceptional

26 Nov 2025

Maggie

It was absolutely amazing

Partner

10/10

Exceptional

21 Nov 2025

Alice

Nice Patrick Front Desk

6/10

Pleasant

19 Nov 2025

lisa

The rooms could’ve been a little bit cleaner to shower was so hot. There was no cold water . No coffee pots in the rooms which there should be since you have a kitchen just needs updating.

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Tatyana

Free parking and great a/c!

Friends_and_family Family

6/10

Pleasant

17 Nov 2025

Amanda

Parking was good. Room size was great. Room looked outdated. Overall the place wasn't clean. Halls had lots of misc debris/trash. Ceilings looked to be leaking and trash cans setup. Found a hair in the bed. Towels had stains. Staff was nice. Other notes: Charged for room keys but fee is refundable if keys are returned. There is an early check-in fee.

10/10

Exceptional

14 Nov 2025

Zemar

Clean Rooms & Amazing Neighbors!!!! Hurry up reserve your stay Gorgeous !!!

Business

6/10

Pleasant

12 Nov 2025

Debra

leaky and blocked up sink. tv not working, no coffee pot in room, not my favorite stay

4/10

Poor

11 Nov 2025

janira

Not super clean

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Paul

Staff was great. Rooms were clean but they definitely had a smell to them. Value for what we paid.

Business Friends

10/10

Exceptional

09 Nov 2025

Tim

Everything about this place exceeded expectations

Self

2/10

Poor

09 Nov 2025

Alexander

Shower was broken

Business_and_leisure Pet

6/10

Pleasant

07 Nov 2025

Karoline

The room was good. However, we were supposed to have breakfast included. When we checked in, they even informed us the hours for breakfast. Next morning we went down for breakfast and there was nothing! Only black coffee. We met other guests who said they have been there for a couple days and there was no breakfast at all. So disappointing!! Breakfast is not included and they shouldn’t be advertising it.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Jennifer

Parking was easy. Late check in was easy. Request for hairdryer was easy. Room could have been a little cleaner but do not affect stay. Curtains did not shut all the way and let in too much light. That was the biggest ding for us.

Partner

4/10

Poor

01 Nov 2025

Tekah

It smelled like cigarettes from the time I walked in the door. The front desk guy was not very friendly and was very disconnected. The hallways smell bad. The room was just okay but kinda old and dingy. It was clean though. The tub water went down very slowly so you are standing in your own dirty water, the sink for the bathroom was super clogged up. Never stepping foot in there again

4/10

Poor

30 Oct 2025

Rhonda

My wife (47) and father-in-law (85) were in Orlando for a family event. My father-in-law checked in first and had an issue with the key card opening the door. The staff helped him, but later, after my wife arrived and they went out to eat, they returned to the door not opening again. The staff tried to open the door as well, to no avail. In the interim, my wife and her father were given a new room, but their luggage was locked in the original room.

The staff didn't get a locksmith on-site until THE NEXT MORNING, meaning my wife and her father had to sleep in their street clothes and did not get their medications until this happened. The next day, my wife had to fight a migraine as a result.

The rest of the stay went without incident, although they reported the towels were thin and small, and there was some kind of residue on the floor that my wife said made her feet dirty.

Apart from that, the room was apparently pretty \"lived in\" and was on the lower end of the comfort scale in general.

I grew up in a town with one stoplight, and there was a 24/7 locksmith available. I don't understand how a hotel can't find someone in the entire city of Orlando to come open a room up.

Family

8/10

Excellent

26 Oct 2025

WANDA

Cleab place only one big roach in my room. The rest was fine

Leisure

10/10

Exceptional

23 Oct 2025

Soyla

Very clean

Friends_and_family Family

2/10

Poor

22 Oct 2025

joseph

The manager forgot her name Spanish lady short she is nice at times till she charges your card for a extra day and claims she didn’t do it and would not refund it so had to dispute charge be careful of the snake lady if I was the owner she be gone

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Mirna

Comfortable, clean facilities, very well located near Disney parks

Friends_and_family Family

2/10

Poor

13 Oct 2025

Gretchen

Yuck never again

Where should I begin when I got to my room it it smelt, musty and moldy. Once you turned the AC and it got worse my husband went to take a shower the tub wouldn’t drain. He was standing in half of his calf full of water. Went downstairs they switched us rooms went into the new room and it smelt like weed. The hallways smelt like trash. We were right next to the trash room. The carpet looked like it hadn’t been vacuumed in weeks. when we returned back from a day at the parks , getting off the elevator, it reeked of weed we walk into our room and it reeked of weed. There was never anyone at the front desk. we stayed for four nights and they told us that because we were staying under two weeks. There would be no cleaning of the room disgusting gross. If I could ask for a full refund, I would stay clear.

Friends_and_family Family