Name: Homewood Suites by Hilton Lake Buena Vista-Orlando
Address: 11428 Marbella Palm Court, Orlando, 32836, US

2/10

Poor

07 Aug 2026

Anwar

As our flight was delayed we stayed here for 48 hours, I'm so glad I didn't spend a week here. AVOD!! Had to first change rooms due to a really foul smell. The next rooms door wouldn't shut properly also bathroom door. As I was exhausted with family we just stayed. The next morning I spoke to reception and was assured it would be dealt with. Also the basic amenities would have been nice. We left for the day returned back and behold NOTHING was done. The morning of checkout maintenance knocked hard at 8am to see the problem as I had complained. Person in reception was just not interested. Also $27 a night parking. Avoid this place.

Family_with_children

10/10

Exceptional

07 Aug 2026

Carmen

Clean rooms every day is better, because they clean 1 day after each day.

Family

6/10

Pleasant

05 Aug 2026

Edward

We stay here because of the proximity to Disney and the fact that it allows pets. However, every time we have stayed here there has been an issue. Previously, we stayed there and went without AC for two days a different time we stayed there and didn’t have bath towels for the first day and a half of our stay. This time, we got there at 6 PM and our room wasn’t even ready yet. When we got into the room, there was no remote for the TV. We had to wait for maintenance to bring us a remote. That remote didn’t even work. They had to bring another remote. There is always just an issue. The people that work there though are very nice.

10/10

Exceptional

04 Aug 2026

Kriston

Enjoyed my stay, breakfast and amenities.

10/10

Exceptional

04 Aug 2026

Khemraj

clean rooms great breakfast.. loved the kitchette features.

6/10

Pleasant

04 Aug 2026

Sonia

The breakfast was very poor and the pool was dirty all the time, the room was clean and comfortable..

2/10

Poor

04 Aug 2026

joel

Me cobraron el parking y luego me enviaron una foto multa con una deuda de 100 dólares por parking

10/10

Exceptional

03 Aug 2026

Sofiea

Stayed 3 nights and had a great experience. Would visit again.

10/10

Exceptional

03 Aug 2026

Venumadhav

Good

8/10

Excellent

02 Aug 2026

April

I liked the size of rooms, kitchenettes and that dishes were included. Breakfast was good. Didn’t like being charged for parking.

Family_with_children

10/10

Exceptional

31 Jul 2026

Dag Stian

Very nice and clean property. The staff was truly remarkable showing excellent service.

10/10

Exceptional

30 Jul 2026

José de Jesus

Breakfast was awsome! Room ameneties were great, clean, spacious room. Very friendly staff all day and night.

The down side was they only cleaned my room once of all the 8 days that we stayed, we had to ask front desk every day for clean towels, for more body wash and shampoo, clean bed sheets.

Other than that would stay again when we come to come Disney World again.

10/10

Exceptional

29 Jul 2026

Juliette

a great place to stay in a great location. the staff was very helpful and the rooms are great for a family!

10/10

Exceptional

29 Jul 2026

CRAIG

Great place for a small family that doesn't want to eat out everyday. Rooms are tidy, staff were great, even the pullout couch was comfortable enough. Only knock to the resort is the pool area, which is surrounded by trees. The debris from the trees means the grounds in and around the pool is untidy. Pool was still relatively clean and not heavily chlorinated.

Complimentary breakfast was good too with plenty choices for food.

10/10

Exceptional

28 Jul 2026

Andre

Super clean

8/10

Excellent

27 Jul 2026

zachary

place smell wet really don’t know why but the workers was very nice and the breakfast was pretty good

10/10

Exceptional

26 Jul 2026

Dinesh

Overall we had a great experience. Staff were really helpful and supportive. Room was very neat and clean. Thank you for all the hospitalities!!

10/10

Exceptional

25 Jul 2026

Aldemar Tuttoh

Cleanliness, unlimited coffee in the lobby, but the parking is not free.

8/10

Excellent

22 Jul 2026

Shaydeliz

The fee of the parking is insane.

8/10

Excellent

22 Jul 2026

Yirenia

Good for families

10/10

Exceptional

21 Jul 2026

Mine

Enjoyed the breakfast buffet always plenty to chose from. Hotel was clean and well maintained

Family_with_children

10/10

Exceptional

20 Jul 2026

MAYUR

.

10/10

Exceptional

20 Jul 2026

LaRhonda

Awesome sauce 👌 😎 it was the perfect location

8/10

Excellent

19 Jul 2026

Neli

Very very clean rooms. We arrived at 4pm but we were told the room is not ready. Vicky gave us 15% off parking due to this. Parking fee should have been waived. The breakfast is 1 star out of 5 because the selection is very limited, biscuit, chicken patty, oatmeal, bagels, scrambled egg that was it. Breakfast should have bacon, waffle, pancake everyday at least. I will still give the hotel 5 out of 5 due to cleanliness, cold AC, comfy mattresses, kitchenette in room. We loved our stay and we went to IHOP for breakfast

Family_with_children

10/10

Exceptional

19 Jul 2026

cripsi

Excelente atención muy bueno

10/10

Exceptional

18 Jul 2026

Denise

The hotel staff was amazing and very welcoming. Any request I had they fulfilled it. If you need and extended stay a I would definitely choose Homewood suites.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Pinki

Overall, it's a great hotel to stay near Disney area. Breakfast was decent. Staff were friendly. Rooms were clean.
But parking is very expensive.

Family_with_children

10/10

Exceptional

17 Jul 2026

Migel

Excellent place to stay

Self

10/10

Exceptional

17 Jul 2026

Jesús

Clean room

Partner

10/10

Exceptional

17 Jul 2026

Julianny

La habitación estaba limpia y es un buen tamaño

10/10

Exceptional

17 Jul 2026

erlinda

Gracias todo estuvo muy bien agarra un cuarto grande para 2 adultos y 3 niños me encantó son 2 cuartos en uno y sala con sofá cama y cada recámara tiene su propio baño eso me fascino y a mi familia igual me volvería a quedar y también te llevan a los parques y te recogen

Family_with_children

10/10

Exceptional

17 Jul 2026

erlinda

Todo estuvo perfecto el personal en el desayuno todo muy bien las personas de recepción muy amables igual la del desayuno el cuarto muy bien todo bien cuando llegué estuve de lunes a viernes lo único que no le gustó es que la habitación se limpió solo un día día pero no se cambió sábanas a pesar que estuve 4 noches

Family

8/10

Excellent

16 Jul 2026

Cynthia

Room was clean and smelled delightful. Staff was efficient, courteous, and customer service driven.

Breakfast was excellent an assortment of pastries, proteins, and fruit. Wonderful.

Social reception Wednesday evening a lovely additional concept with light bites and libations.

Self

10/10

Exceptional

15 Jul 2026

Michelle

I was very happy with the state of my room, it was clean, cool (temperature) and comfortable! I’d return anytime!

Self

10/10

Exceptional

15 Jul 2026

Susan

Lobby and room was clean. Kitchen was stocked with all the necessities. We were placed on the top floor, which was nice and quiet. Room service was every other day. Hotel is a quick drive to area theme parks, as well as many shopping and dining options. As always, guests who are already paying to stay at the hotel should not be required to pay ANY additional funds to park in the lot. I remember when it was free.

Partner

10/10

Exceptional

13 Jul 2026

Miguel

Very satisfied, good price good breakfast

Partner

8/10

Excellent

13 Jul 2026

Manuel

The staff is great but the hotel can use a little bit of TLC. The a/c on the hallway of the 7th floor wasn't working so it was extremely hot on the hallway during the day.

Partner

8/10

Excellent

12 Jul 2026

Isaac

The staff were very helpful.

Family_with_children

10/10

Exceptional

12 Jul 2026

PRATAP

Great front

10/10

Exceptional

12 Jul 2026

Oscar

Excellent

10/10

Exceptional

10 Jul 2026

Soraya

We loved our recent stay in Orlando Homewood Suites! As a family with young children, our hotel of choice is always a Homewood Suites, because of the spacious rooms and amenities (kitchenette/breakfast). This stay, however, was our favorite.

The hotel is clean, neat, and an overall relaxing atmosphere. Our room was spacious and much roomier compared to other Homewood Suites we’ve stayed in, which considering that most guests include families visiting the theme parks, I think the space is ideal.

The staff were hospitable and accommodating. Tired and fatigued from traveling we were greeted by Oskar who checked us in and took care of our family going above and beyond.

Location is perfect for those traveling to the theme parks, and although we didn’t take advantage of the shuttle, I did initially book because of this feature. It might be a while before we are back to Orlando, but I’d stay here again anytime!

Family_with_children

10/10

Exceptional

09 Jul 2026

Jasmine

Everything was perfect!

Family_with_children

4/10

Poor

07 Jul 2026

Rosa

Property was good, the room was spacious and comfortable but what i disliked was that you have to pay $27 for parking per day, we stayed 4 nights and had to pay $108 on top of what we paid for the stay which was ridiculous, another thing i disliked was that i went to the front desk twice and nobody was there to help, i had to wait or look for someone to assist me. Another thing was i had called them from the room to get us clean towels but never came, we left the room and when we came back at 1 am there was no clean towels so i called front desk and they told me i had to get them myself downstairs at 1am. I also had issues with them cleaning our room, we stayed 4 nights and never came to clean. Poor customer service!

Family_with_children

10/10

Exceptional

07 Jul 2026

kristine

From the moment we walked in everyone was friendly. It was quiet during the day when everyone was off at the parks. Breakfast had a good variety for everyone.

Family_with_children

8/10

Excellent

07 Jul 2026

Lisa Marie

We had a very nice time. It was unfortunate that the hot tub wasn't working. Elevator near our room stopped working. Hallways were hot. More waffle makers NEEDED!!! especially the mickey ones... huge lines and would run out of time. Weekend breakfast should start the same time as during the week, but last a bit longer... phones didn't work to contact front desk. Room was very nice and kept my family comfortable...

Family_with_children

10/10

Exceptional

06 Jul 2026

Héctor eduardo

Cuando vuelva estare de Nuevo en este Hotel. Es bien Comodo y me Encantó el trato. Ademas sus desayunos son todo poder. GRACIAS 🙂

Family_with_children

4/10

Poor

06 Jul 2026

Margaret kelechi

I like the location of the Hotel
I don’t like the WiFi of the hotel, I don’t like the Breakfast, I don’t like the bathroom of the room given to me. The bathroom was very dirty the shower curtains was very dirty I took a picture of the state of the bathroom. Some staff were nut helpful while some were

Family_with_children

10/10

Exceptional

06 Jul 2026

Kartik

Amazing! Staff is excell

Partner

10/10

Exceptional

04 Jul 2026

Héctor eduardo

Es super Limpio. Cómoda la habitacion trae su cocina para hacer un cafesito. Siempre es super cálido estar aqui. La piscina es riquísima. El desayuno variado super variado y muy delicioso. Siempre hay café y hay zona de lavado para estancias largas. Amo este Hotel.

Family_with_children

10/10

Exceptional

02 Jul 2026

Marita

I love this hotel

Family

10/10

Exceptional

01 Jul 2026

Efstathia Eileen

Everything was wonderful. Only downside was that the hot tub isn’t working

Family_with_children

10/10

Exceptional

30 Jun 2026

melissa

Very clean room. Would definitely stay again, food was very good.

Family_with_children

2/10

Poor

30 Jun 2026

ciara

I stayed at this hotel on the way to FL for a trip to Disney with friends, the photos are nothing like the reality. First off, You have to pay for parking, which is ridiculous, it is not one flat fee it changes depending on how long you stay. Second, it's already hot outside so one would expect a cooler environment when stepping inside a hotel, unfortunately it was humid on all levels including the room. Lastly, my shower and toilet were broken and dirty, the sink worked at first and then decided to stop working on the right side, I made sure to tell the hotel staff as I
left and they offered me nothing. very disappointing.

Partner

2/10

Poor

29 Jun 2026

Ivan

The A/C in the room that we were staying didn't work. So, I asked to be moved to another room and they didn't allow us to move. Instead, they said they would fix the A/C the following day, however, since the A/C had been leaking lots of water, the carpet smelled really bad. So, during our entire stay, we had to sleep with a terrible odor. On top of that, they didn't want to give us hand soap, laundry bags and they didn't want to provide us with housekeeping on one day that we requested it. To top it off, the last day they had a fire alarm non-stop, so we left the hotel running!

Family_with_children

10/10

Exceptional

29 Jun 2026

Kysha

I only want to stay at Hilton own properties from now on lol. Love the room the beds were so comfortable and quiet. Amazing

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Giovanni

Excellent stay! The hotel was clean, comfortable, and well-maintained. The staff was friendly, professional, and made us feel welcome from check-in to check-out. The room was spacious, quiet, and had everything we needed. Great location and overall a wonderful experience. I would definitely stay here again and highly recommend it!

Family_with_children

8/10

Excellent

25 Jun 2026

Oscar

El hotel en buenas condiciones, pero le falta calidad en sus productos, no refiliaron jabón de baño, NO hacen limpieza todos los días, y lo peor cobrar el Parqueo $27 dólares por noche, cuando es el Parqueo normal de los hoteles no tiene nada de extraordinario bajo el sol y agua.

Family_with_children

8/10

Excellent

25 Jun 2026

Oliver

No me gusto que cobraron el costo de parking al final y no se me explico al inicio. Ademas el costo fue muy elevado.

Pero despues de esto,,,,todo fue excelente!!!

Family_with_children

6/10

Pleasant

23 Jun 2026

Julio Guadalupe

I get it that this is a family hotel. Free breakfast is always a plus. As for a simple request to have the beds changed because of stains on the linen was ignored. I would have gladly changed the sheets myself. I was told by the front desk that service would be provided. We get back to the room late the first night only to find the same dirty or stained sheets. This is a clean your room every other day type of place. That’s why I had to request a bed change. I had no soap in the shower dispenser the whole time and I like to use the hotel products for the convenience. After spending all day walking 10 miles around Disney world it would be nice to have a jacuzzi for my sore legs the next morning. The website shows a nice little hot tub but it had yellow tape blocking it off. That thing looks like it hasn’t been working for a very long time. I could keep going on about a lot more details. I am not mad at the staff I am angry with Hilton resorts for having a very understaffed hotel which parents spend their money on to have a wonderful experience. I’ve been to Orlando many times. Hilton this one is poorly managed.

Family_with_children

10/10

Exceptional

22 Jun 2026

Barbara

Spacious, Breakfast Buffet, Nice Employee's

Family_with_children

10/10

Exceptional

20 Jun 2026

Luis

Excellent from the moment I walked in until I left. Clean, nice room that had everything I needed & more. It was the staff though, they were amazing. Any time I’m in Orlando, I’ll be here.

Friends

10/10

Exceptional

20 Jun 2026

Yessika

Overall, we had a great stay. The hotel was nice, clean, and the room was spacious and comfortable for my family of three my husband, daughter, and me. The location was also very convenient, with plenty of dining options nearby and easy access to the parks.
The only negative aspect was the parking fee. Paying $27 per night for parking felt excessive, especially for hotel guests. In my opinion, parking should be included or at least offered at a lower cost.
Other than that, we enjoyed our stay and would recommend this hotel for its comfortable accommodations and convenient location.

Partner

10/10

Exceptional

16 Jun 2026

Tiffany

Everything was great. Only part that is annoying is you can’t communicate with the housekeeper they don’t speak English.

Family_with_children

10/10

Exceptional

16 Jun 2026

Justin

👍

Family_with_children

10/10

Exceptional

14 Jun 2026

Lillian

Clean and spacious rooms. Good breakfast offerings

Partner

4/10

Poor

13 Jun 2026

Yovanny

No tienen parqueadero y ofrecen uno por 27 dólares
En la compra decía que estaba incluido y no

Family

10/10

Exceptional

13 Jun 2026

Mary Grace

The staff are really nice. They had a little mishap upon check in and the front desk lady was really nice and corrected their mistake. Breakfast is amazing!

Family_with_children

8/10

Excellent

13 Jun 2026

Marsha

Staff was helpful

Family_with_children

4/10

Poor

12 Jun 2026

Lisseth

I was there for 5 days with my family and the housekeeper never cleaned the room. And they also never changed the towel. The first day when I came, my room didn’t have towels. They didn’t come to pick up the trash either and we had to do it ourselves.

Friends_and_family Family

2/10

Poor

10 Jun 2026

Domenica

Waited over 2 hours with no guarantee of a paid room booked because of lack of employment training followed by technical issues.

Partner

8/10

Excellent

08 Jun 2026

Robert

It was newly renovated, very nice. Don't get a room facing I-4 very noisy, bathroom sink needs more water pressure, parking is $27 a day, pretty steep but other than that it was very good.

Partner

10/10

Exceptional

06 Jun 2026

Trevor

Great hotel !!

Family_with_children

6/10

Pleasant

06 Jun 2026

Ashley

Staff was great. But everything else fell short. No room carts, ants all in the suite, toilet not working and shower and room wall both had holes. The beds were way too soft. The breakfast only good part was the make your own waffles everything else was hard or poor tasting .

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Gonzalo

.

Partner

10/10

Exceptional

04 Jun 2026

Brandi

The staff was great very friendly and helpful will definitely stay there again

10/10

Exceptional

04 Jun 2026

Scott

Great

Partner

10/10

Exceptional

03 Jun 2026

Gilda

Room was very clean and spacious. Enjoyed my stay there!! Lots of places to park.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Jason

The check-in was easy to do and the entrance to the hotel was very clean everywhere. The breakfast was good but the hot food was sometimes a bit lacking and strange choices,( pulled pork with chilli). We originally booked a king room which we found out on the first night is right next to the busy I4 interstate road and sleeping was nearly impossible! We found out that most King bed rooms are on this side of the hotel, but the receptionist found us a spare queen room facing the other side of the hotel and was very quiet overnight. When checking in we found out to our surprise, probably our fault for not checking, that there was a $27 parking charge per night which we thought was excessive and I said so at the reception so they managed to drop it down to $15. When booking a stay in Orlando again I will definitely be looking at the parking charge and look where it is free parking.

Partner

4/10

Poor

01 Jun 2026

ROGER

$27 a day to park on a filthy, trash filled lot.
Hallway so hot you sweat getting to the room.
Pool area filthy, hot (cold tub) useless.
I came from a Homewood 9 day stay in Port Richey, Fl. , the difference was night and day.
After Orlando Im done with Homewood

Partner

10/10

Exceptional

01 Jun 2026

Connor

Really good value, nice location. Breakfast was good... Includes mickey waffles! Nice pool, workout room and guest laundry. Only watch out is that parking is extra cost... That was not super clear from listing. About $20/day. Still recommend.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Carolyn

This hotel was in a great location with a shuttle to and from Disney and Universal parks. It is clean and includes a breakfast which is great. Staff were friendly and helpful. Room was well stocked and comfortable.

Few things - they were missing a few basics like hooks for your towel in the bathroom so there was nowhere to hang wet towels.
Was a lovely pool but had a very rough bottom and my son cut his foot and knee on it.
I emailed a couple of days in advance to ask about shuttle times and they told me to look on instagram. Couldn’t find them there and could not understand why they couldn’t just tell me the times. Made it a little more stressful than it needed to be with planning.

Overall a great stay and we would definitely come back.

Family_with_children

4/10

Poor

31 May 2026

Amy

Our room was disguising. The smell coming from the sink was nauseating. The silverware was dirty. The shower curtain was moldy. The tub spout was hanging off the pipe. I would not stay here again nor recommend it. It was about 18 plus minutes away from the Disney parks. There is only transportation to Epcot from 930am to 9pm so be prepared to drive or hop on Disney transportation. I feel badly for leaving a bad review the front desk workers were nice but the property was not maintained. I did ask for a room cleaning from the house keeper but I do think that there was a language barrier as it was not completed. I should have asked for a room change but did not do so as we were hardly there during our stay.

Family_with_children

8/10

Excellent

30 May 2026

Leslie

The property grounds could have been cleaner. Our room was not very clean when we checked in. The floors had not been vacuumed. Everything else was clean. There was a towel shortage so even though we had 4 people we started with 2 towels 3 wash clothes and a hand towel. I had to ask several times for towels ect. No one ever cleaned our room in the week we were there. The floors were never cleaned. They advertise they have shuttle service to the parks. We got a no show to shuttle back to the hotel. We had to call a cab and taxi all week. In tiny print at the desk it said you have to shuttle to the main park to catch the shuttle. No mobility scooters allowed on the shuttle. Really, ever heat of ADA compliance? Ugh. It was quiet, but the stove only half worked the microwave was jacked up. The fridge barely stayed cool. We turned it in and nothing was done. The taxi cost us around $700 for the week just to go to and from the airport and to and from the parks. The main reason we chose this hotel was for the shuttle service. The halls were hot like the heater was running. Everyone complained that was staying there

Family_with_children

10/10

Exceptional

30 May 2026

Steven

The property was in a great location, whether you want to visit Universal Studios or Disney. We had a two bedroom suite which was nice though the door facing could use some maintenance. The hit at this location is the front desk staff including Valeria and Vicki. They will sure that you have a great visit. The breakfast could’ve been better, but I was visiting during Memorial Day weekend, one of the busiest times of the year. Check this place out! We will definitely be back.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Colton

The room was very nice, I enjoyed the kitchenette.
The bathroom and shower were cheap and we had issues with the hot and cold water.
There was a few flying ants in the room that I had to deal with when we checked in.
The pool was beautiful, the spa was lukewarm.
Great breakfast

Family_with_children

8/10

Excellent

30 May 2026

Harpreet

Hotel staff was helpful and property is clean. Not sure why parking is so expensive. Breakfast was good. Pool is excellent but no pool towels

Family_with_children

10/10

Exceptional

28 May 2026

Steven

Front desk team was great, especially Valeria and Vicki. They assisted my family with securing a great room for our vacation. Laundry facility and gym was awesome. The breakfast area was a little chaotic, but it’s Orlando over Memorial Day so not unexpected. Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Francis

The room was ready and clean when we arrived. The pool was spacious and breakfast was amazing.

Family_with_children

8/10

Excellent

25 May 2026

Genesis

Hotel is very nice and worthy for the price paid, rooms were clean, nice breakfast included, pool and amenities were nice. Staff was very helpful and friendly. Dislikes were the Parking Fees, this will be the norms when staying at hotels but the price of $27+ tax per day is pretty high. We would definitely recommend staying here and would consider staying there again.

Family_with_children

4/10

Poor

24 May 2026

Leslie

I reserved and paid for a king suite 2 months prior to arriving. Upon check in I was informed that they could not give me the room I reserved and paid for because they were “out of order “… offered to pay for my parking and a couple of bottles of water. I’m a Hilton’s Honors member. Rooms were clean and nicely remodeled. No AC hallways.

Partner

10/10

Exceptional

24 May 2026

Giovanna

The room was very clean and spacious, friendly staff, the breakfast was good.

10/10

Exceptional

20 May 2026

Michelle

A good experience overall for the price.

Friends_and_family Family

2/10

Poor

20 May 2026

Jared

My family and I usually go with Homewood as our stay of choice for our vacations. However, I noticed from the moment I stepped in our room there were roaches all over the sink and kitchen area. Since it was around 1 am during this time, we waited until the morning to request and new room. Bad idea. In the bedroom were big roaches crawling around everywhere. Although our room was switched the next morning, it felt like the staff were a little reluctant until I showed video and picture proof. All in all, the stay was alright however, the room cleanliness and staff accommodations could have been better considering our inconveniences.

Partner

10/10

Exceptional

17 May 2026

jose

I will definitely come back to this hotel. The only thing I consider wrong is the 27usd charge for parking “at your risk” that’s unbelievable.

8/10

Excellent

16 May 2026

Cathy

$27 dollars a day to park your own car! Not a posh enough hotel or urban enough area for this. Was very aggravating and felt like a hit in the face. Will not stay there again just for the hidden charge

Partner

10/10

Exceptional

15 May 2026

Hung N

Fresh breakfast and safe parking

Family_with_children

10/10

Exceptional

14 May 2026

Marguerita

The breakfast was great. The staff was amazing and the room was very clean. I will be back.

Self

10/10

Exceptional

13 May 2026

Analia

This place was impeccable. Very pleasant stay. The suite is very spacious and has everything we needed it. It was a wonderful surprise, hotel personal was excellent .Thank you!

Family_with_children

8/10

Excellent

13 May 2026

Michelle

Clean, affordable and conveniently located.

2/10

Poor

12 May 2026

Mark

The living room air conditioner didn’t work. The bedroom air conditioner rattled and the ceiling fan in the bedroom wasn’t working. I reported it four to five times, tried to talk the manager, and tried to change rooms. All to no avail. I called the hotel upon returning home to speak to the manager, no answer and his voicemail was full. Worst Hilton experience ever!!!

Partner