Towneplace Suites Orlando Theme Parks/Lbv

United States , Orlando Area - Florida - FL
ORLANDO, 8040 Palm Parkway
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100 reviews shown

8/10

Excellent

21 Jun 2026

Ernesto

Breakfast, pool area , room kind of small

Partner

8/10

Excellent

20 Jun 2026

Jennifer

The staff were all super nice, friendly and helpful. I was disappointed on the park shuttles to and from Parks. They are extremely limited and we ended up having to uber everywhere.

Family

6/10

Pleasant

15 Jun 2026

David

Very nice staff. Everyone helpful.

Partner

10/10

Exceptional

15 Jun 2026

Carol

Nice hotel to stay at. Had breakfast included in price of stay. Clean and friendly staff. Would come back and stay.

Family_with_children

10/10

Exceptional

15 Jun 2026

Miosoty

Great customer service. Hotel is super clean and amenities are amazing! Breakfast is superb!

Family

10/10

Exceptional

13 Jun 2026

Elizabeth

Amazing

10/10

Exceptional

10 Jun 2026

Jerika

I absolutely loved staying here! The room was amazing, the pool was beautiful, and the location was perfect—so close to Disney. My son loved the complimentary breakfast, especially the Mickey waffles! There was a great variety of breakfast options each morning, which made our stay even more enjoyable.

The only downside was having to pay for parking, but everything else exceeded our expectations. We had a wonderful experience and would definitely stay here again. Highly recommend!

Family_with_children

4/10

Poor

10 Jun 2026

Gerardo

Breakfast options are repetitive every day. After 3 days you need something different.

The king size bed is smaller than normal, not sure why. Other Marriot offer better options

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Erika P

This is my second time I choose this hotel I had good experience with them
Everything is organized,clean and very friendly

Family_with_children

10/10

Exceptional

09 Jun 2026

Emmanuel

Excelente servicio del personal, limpieza en general y las buenas condiciones de las facilidades. Recomendado

Family_with_children

10/10

Exceptional

08 Jun 2026

Diane

Great hotel.suites are a.must spacious and comfortable for more than 2 people.

Family

4/10

Poor

07 Jun 2026

Binny

Not a very good experience!

Family_with_children

10/10

Exceptional

05 Jun 2026

Xabier

Super clean rooms, no weird smells or dust anywhere. The staff kept common areas spotless the whole time.

Breakfast buffet was the highlight - tons of options, hot food stayed hot, and they kept refilling it. Eggs, fruit, pastries, coffee all solid.

The lounge and outdoor seating areas are perfect for hanging out with friends. We ended up spending most evenings there chatting instead of going out. Good vibe, comfy seating, not cramped at all.

Family_with_children

10/10

Exceptional

04 Jun 2026

Kerry

It was extremely excellent

Family

8/10

Excellent

04 Jun 2026

MARITZA

Everyone was great...very friendly and helpful, cleaning the room every other day was not very happy about it because I paid the same every day to the hotel, on seventh floor the ice machine was loud , AC was not cooling as expected but other than everything was fine, not looking for perfection in this era of services shortages.

Family

10/10

Exceptional

03 Jun 2026

Jessica

Nice staff and breakfast just what I was looking for .

10/10

Exceptional

02 Jun 2026

Jennifer

Great stay

Family_with_children

10/10

Exceptional

01 Jun 2026

leandro

Excelente atención del staff, todos muy amables y respetuosos. Las habitaciones limpias y organizadas. El desayuno tipo bufete espectacular y todas las instalaciones como la piscina y el gym en excelente estado, cuando esté de visita de nuevo en Orlando me hospedaré allí

Friends_and_family Family

10/10

Exceptional

31 May 2026

Ogugua Basil

Clean rooms and friendly staff.

Partner

10/10

Exceptional

31 May 2026

Dixie

Great stay, clean rooms and helpful staff.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Malinda

This one actually one of my better stays! I travel often and I’ve stayed at some nice hotels and some not so nice. I have absolutely no complaints about this property. Everything was wonderful. The staff was helpful, the facilities were clean, the complimentary breakfast was amazing, and everything flowed well. I would stay again and recommend. 10/10

Friends_and_family Family

6/10

Pleasant

27 May 2026

Katerin

Good hotel

Friends

10/10

Exceptional

26 May 2026

David

I want to begin by acknowledging the staff, who were consistently friendly and helpful throughout our stay. Luis, in particular, went above and beyond during check-in to accommodate a family member with only a partial reservation, allowing them to remain on property for the duration of the stay.

Unfortunately, the property itself appears dated and in need of maintenance, both in the guest rooms and common areas. Charging separately for parking also feels excessive given the overall condition of the property.

The room had several maintenance and cleanliness concerns. There was a constant leak coming from the bathtub area, even when not in use, and it was clear the issue had existed for quite some time due to the visible deterioration and water damage surrounding it.

The restaurant food options were acceptable, though average overall.

We also experienced an issue involving a gold ring my wife accidentally left in the room. Upon returning with Luis, we encountered the housekeeper, who acknowledged finding the ring but stated she had wrapped it in paper and could no longer locate it. The item had also not been reported. We requested gloves to search the garbage bag on the housekeeping cart, and with Luis’ assistance, the ring was fortunately recovered.

While we appreciated the professionalism of staff members like Luis, the property overall requires significant improvement.

Family_with_children

10/10

Exceptional

25 May 2026

Yordelis

Breakfast Expresso Cafee

Friends

10/10

Exceptional

24 May 2026

Yamile

Exellent

Family

10/10

Exceptional

22 May 2026

Bibi

Great hotel was clean, organized and my family love it

Family_with_children

6/10

Pleasant

21 May 2026

Darren

You get what you pay for. It’s overall pretty good. In my opinion, even though the breakfast is included it lacks in variety. The pool is not heated and the parking fee is pretty high. I came to the hotel after the theme parks not super late and had to park very far from the hotel entrance.

Family_with_children

10/10

Exceptional

21 May 2026

Krysten

We really enjoyed our stay here. We were looking for a hotel with some resort-like amenities, without the size of a large resort.
I appreciated no hidden resort fees upon check in, the pool was never very busy, the buffet had more options than we anticipated, and the staff was very attentive and pleasant.

The shuttles, although a separate coming from the hotel, were a nice touch but sometimes a challenge. By the end of our stay we learned calling the provider was the best way to find better routes to fit our needs. The hotel next to this one operated on a different schedule which would take you to more locations, so we often got picked up there. It is also very nice that the city bus line picks up and drops off very close to the hotel.

We enjoyed the kitchen area in this room, it was compact but had everything we needed in our stay to make meals. The showers were large, housekeeping came every two days or per request.

Overall we’d be very pleased to return here again!

Partner

10/10

Exceptional

20 May 2026

Aditi G.

Nice place for a family trip.

Family_with_children

6/10

Pleasant

20 May 2026

Shemois

Room can be more clean as it has previous customer item under the bed and sheet didn’t change for a whole week.

Family_with_children

10/10

Exceptional

20 May 2026

Erica

Every was good

Family

10/10

Exceptional

19 May 2026

Heather

Room was spacious and comfy. Breakfast was delicious and plentiful. Staff was friendly and helpful. Pool looked beautiful.

8/10

Excellent

19 May 2026

Gustavo

Clean room, nice staff

Family

10/10

Exceptional

19 May 2026

Bob

Very nice place. Comfortable beds

Friends_and_family Family

8/10

Excellent

17 May 2026

Marsha

The staff were friendly, room was clean, bed was comfortable, the pool is beautiful, nice exercise equipment, large laundry facility and the breakfast was excellent. Be aware that the parking IS NOT FREE. Upon reserving the room there wasn’t anywhere that I saw that you paid to park and it wasn’t cheap!

Partner

10/10

Exceptional

14 May 2026

Oscar

Everything was ok

Family

8/10

Excellent

13 May 2026

Eduardo

Excelente ubicación. Cerca de restaurantes y almacenes. Ideal para ir en familia.

Family

6/10

Pleasant

10 May 2026

Crystal

The room could have been a bit more clean. Need to scrub the show walls and tub especially the tub floor. There were unclean dishes upon arrival. And washer machine wasn’t cleaned

Family_with_children

6/10

Pleasant

09 May 2026

FRANK

The best from this place was the staff. They definitely try to delight you.

Partner

4/10

Poor

06 May 2026

Lina

Wouldn’t stay here again. Never saw the shuttle to the parks. Very inconvenient. Marriott could do a much better job. For the money we spent in uber and Lyft back
And forth to the Disney parks we could have stayed at a better and closer resort to Disney. Breakfast was blend. Rooms are old. Bathroom door handle was broken and wouldn’t latch. Also, the first thing they do when you get in is to sucker you to sign up for the vacation club update. Good for thought spend a little more and stay a better resort.

Family

10/10

Exceptional

06 May 2026

eileen

Great location. Friendly staff

Partner

10/10

Exceptional

04 May 2026

Yousef

I like the location, nice clean, room layout is great, the biggest hotel breakfast buffet i’ve had in the states so far. Be prepared to use a smartphone to scan a code to pay for your parking.

Partner

10/10

Exceptional

02 May 2026

Michelle

Great staff

8/10

Excellent

02 May 2026

Rajiv

Good

6/10

Pleasant

01 May 2026

Paul

Stayed 21 days. First 3 nights couldn’t sleep pool speaker sounding music from under our second floor room.Had to ask to turn off several times then moved rooms and it was on 6th floor on outside of busiest two streets even noisier . Asked for footstool and small coffee table for couch and promised one but never got them.

Partner

2/10

Poor

28 Apr 2026

Miguel

This is the second time I paid for a type of room and It was not ready. One month ago I did the check in at 9pm, the receptionist gave me the key and the room was a completely disaster, the bed was not ready, dirty sheets, pillows on the floor, even I found a SCREW on the floor, that was really dangerous for my baby. (See pictures, We had to wait 2 hours to get the room ready, the receptionist only gave a Boucher for 20 dollars. Now, I paid extra money for a room with king bed and bathtub and I got a room with shower. I explained to the receptionist I need bathtub because I have a baby, the receptionist said I need to complain to Orbitz because they usually change the room if they don't have it. Completely frustrated and disappointed with this situation. the sofa bed was completely dirty (mold for all mattress). It was disgusting, lamps really dirty. Orbitz is trying to reach to the manager for 3 days and the manager doesn't respond yet. TERRIBLE EXPERIENCE

Family_with_children

6/10

Pleasant

27 Apr 2026

ernest

Breakfast was better than most. Internet was a little slow and spotty.property was clean. Staff accommodating.

Business

10/10

Exceptional

25 Apr 2026

Cruz

Excellent customer services everything excellent including breakfast. 100%

Business

10/10

Exceptional

25 Apr 2026

Phillipa

Good place for a family to stay

Family_with_children

6/10

Pleasant

25 Apr 2026

Fernando

Bad restaurant

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Cruz

Excellent Customer services . Every thing excellent

Business

10/10

Exceptional

23 Apr 2026

Cody

I had a great birthday!

10/10

Exceptional

21 Apr 2026

Taylor

This hotel was really beautiful inside. You can tell it is newer as it is modern and clean. The staff were super friendly and helpful. They were attentive and gave great recommendations. The room was spotless and prime location.

The only issue I will have with any and every hotel is this new \"pay for parking\" thing. But this is own the corporation and not the employees of this hotel who were excellent.

Will stay again.

Partner

10/10

Exceptional

20 Apr 2026

Debby

Breakfast was good, staff friendly & helpful, room was very comfortable.
When looking at property’s to stay they should note that there is a small kitchen for use in room, I wish we knew it was there . The only glitch was 1 day the shuttle didn’t show up in the morning & we had to drive.
Had a very happy stay at hotel.

Family_with_children

6/10

Pleasant

20 Apr 2026

Gabrielle

Particular person who worked the front desk staff frequently was rude and unwelcoming.

8/10

Excellent

19 Apr 2026

Vicki

Room was clean. Staff were excellent. Donna was very helpful and pleasant she made our stay at the hotel enjoyable.
Breakfast was great. The outdoor pool was excellent.

Partner

10/10

Exceptional

19 Apr 2026

Lisa

Clean , nice property with great amenities

Pet

10/10

Exceptional

19 Apr 2026

Jorge

Excelente

10/10

Exceptional

16 Apr 2026

Naeim

Fantastic place specially the staff at the front desk are amazing. We had great time and super comfortable time at the hotel. We will be back that is for sure.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Roneeka

From the moment we checked in til we checked everything was good. The breakfast menu and food was fresh. Staff friendly and accommodating. The only downside we were next door to a room that had several dogs that barked constantly. So I’d say in future it should be told to guests checking in that there are dogs in surrounding room.

Family_with_children

10/10

Exceptional

15 Apr 2026

Melida

The room was very clean. Amenities in the room were nice. Breakfast was a variety and accommodating staff. Breakfast area was always wiped and kept clean. I would return for a second stay!

Partner

10/10

Exceptional

15 Apr 2026

Joycelyn

Chic hotel, great location around shops & restaurants. Will definitely stay again.
In Jesus Christ Name

Self

6/10

Pleasant

14 Apr 2026

LyZandra

Average stay. The kitchenette is helpful, though the garbage disposal didn’t work. There was a bad leak from the bathroom sink. The property could use renovations. The grill looked as if it hadn’t been cleaned in years. The pool area was loud at almost 2am. The pool itself definitely wasn’t clean. The breakfast quality varied by day. The staff were very nice, though our room was very underwhelming. The AC unit in the room likely needs a clean as each day we woke up with a sore throat. Our room key also didn’t work properly and we got locked out of our 4th floor room 3 times.

Pet

6/10

Pleasant

13 Apr 2026

Jacquelyne

Breakfast was good

Family_with_children

10/10

Exceptional

12 Apr 2026

Christina

Stayed here for 2 night with my family and enjoyed it.
The rooms were clean, the pool area was nice and the free breakfast that was served was great every day.
Will stay here again and recommend this place to others

Family_with_children

10/10

Exceptional

12 Apr 2026

Diana

Our room was ready and clean when we checked in. The staff assisting us was very informative, helpful and friendly

Family_with_children

6/10

Pleasant

12 Apr 2026

Hannah

I recently stayed at a TownePlace Suites and unfortunately had a very disappointing experience. The room felt extremely dated, and the bathroom was in poor condition—the walls were visibly swelling and appeared moldy, which was very concerning.

The TVs didn’t work properly during my stay, and when I asked about it, maintenance acknowledged the issue but said they couldn’t say much because it doesn’t meet Marriott standards (his words, not mine). That alone was pretty alarming.

The beds were also extremely uncomfortable, making it hard to get a good night’s sleep. On top of that, the front desk staff was not very friendly or welcoming, which only added to the negative experience.

Parking was another major issue—charging $26 per day would be one thing if there were actually enough spaces, but there wasn’t even adequate parking available.

Overall, for the price, this stay was not worth it at all. It definitely didn’t live up to what I expect from most Marriott properties, and I wouldn’t choose to stay here again.

Partner

8/10

Excellent

12 Apr 2026

Maria

Great for a budget friendly hotel that has all of your needs for a young family of four! Highly recommend!

Family_with_children

8/10

Excellent

11 Apr 2026

Danielle

Hotel was nice. Good location to the parks. They need better transportation to the parks. The shuttle schedule is not good.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Christen

Everything was lovely breakfast could’ve been a little better. But it’s the usual foo

4/10

Poor

10 Apr 2026

Natalie

You could tell the room was not up to par. Looked like a rushed job. It just wasn’t up to my standards or the price. The pool was nice and breakfast was fine.

Family_with_children

2/10

Poor

10 Apr 2026

Maria Juliana

Very disappointing experience with TownePlace Suites by Marriott Orlando Theme Parks/Lake Buena Vista.

We paid around $173 per night, and on top of that, we were charged additional fees for parking. At that price point, parking should absolutely be included—it feels unreasonable to charge guests extra.

We ended up leaving a day earlier than scheduled, yet there was no refund or adjustment at all. Even with cancellation policies in place, there should be some level of flexibility or at least acknowledgment reflected in the final cost.

To make matters worse, we paid an extra $100 just to check in early. We arrived about 6 hours ahead of time and still had to wait outside in the heat, sitting in the car, before being able to get into the room. It felt completely unnecessary and inconsiderate.

Overall, it was one issue after another. The experience lacked basic customer consideration and flexibility. Definitely not a stay I would recommend.

Family_with_children

6/10

Pleasant

09 Apr 2026

Sandra

Room was only cleaned once in a 3 day stay

Family_with_children

10/10

Exceptional

09 Apr 2026

Dmitry

Front desk. Wow service so nice and quick to get us in our room after a long drive. Rooms were so spacious and clean. Breakfast was perfect. All day free coffee is exactly what you need after a long day at the pool. This is our second time here and we’ll definitely see you again next year for our yearly get away. We were here for 9 days and top service for all 9. Thank you

Family_with_children

10/10

Exceptional

07 Apr 2026

Sesnarine

It was a really great place to stay to visit Disney parks. The staff were friendly and helpful. The breakfast was delicious. We enjoyed our stay.

Family_with_children

8/10

Excellent

06 Apr 2026

Manual

Pretty nice hotel for the most part. Need to stock up on towels in the pool area.

Family_with_children

6/10

Pleasant

05 Apr 2026

Jorge

Front desk doesn’t answer the phone. Tv in the room did’t work. Spke to someone to have it fixed multiple times and I was told someone would come. I check out and they never came to fix it.

2/10

Poor

05 Apr 2026

Prachi

My experience at this Marriott property was very disappointing, especially for a theme park hotel where a higher level of service is expected.

Check-in set the tone—staff provided almost no information about basic amenities like breakfast or pool hours. I had to ask everything myself, which should not happen at a hotel of this standard.

I had specifically requested a king room but was given a queen instead, with no effort to address or explain the change.

One of the biggest issues was the in-room dishwasher being broken. I reported it multiple times, and despite repeated requests, no one came to fix it for three days. I intentionally booked a hotel with a kitchen, and this created a major inconvenience during my stay.

Housekeeping was only provided every other day, and even then, essentials like towels and toilet paper were not replenished unless requested.

There was also no bell service available, which was surprising for a hotel in this category.

Overall, the service felt minimal and poorly managed. Because of this experience, I have lost trust in Marriott properties and will seriously reconsider staying with this brand in the future.

I would strongly recommend avoiding this hotel if possible.

Family_with_children

10/10

Exceptional

02 Apr 2026

Mirannda

It’s very family friendly and the breakfast bar was really good with a variety of different foods to pick from.

Family_with_children

10/10

Exceptional

30 Mar 2026

Matthew

Very nice rooms, great breakfast, and friendly staff - especially Billy Ray at the bar and restaurant.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Maria

Just what I needed for an extended stay. Kitchen had all utensils, plates, etc.

10/10

Exceptional

29 Mar 2026

Megan

Great breakfast!

8/10

Excellent

27 Mar 2026

Peter

Room only had one toilet paper rolls, no extra sheets or pillows and tv wasn’t working. You guys need a Tesla charging station on property. Love the breakfast, love the bar. Everything else was just great. Thank you

Family_with_children

8/10

Excellent

24 Mar 2026

Felicia

Yes

Family_with_children

8/10

Excellent

24 Mar 2026

John

Did not use the pool

Partner

10/10

Exceptional

24 Mar 2026

Seng

Great complimentary breakfast. Free shuttle to Walt Disney World was a plus! I would have my family stay here again.

Family_with_children

8/10

Excellent

23 Mar 2026

Anthony

Overall a great experince. Only a few cons from what i can see.
1. Parking is 27$ per night imo is price gouging.
2. Coffee tasted like Lysoll cleaner.

3. Tv really slow to respond to the remote to the point where it was unwatchable.

Apart from those 3 points I enjoyed my stay

10/10

Exceptional

22 Mar 2026

Shanderia

Hotel was very nice and clean. The staff is friendly and polite. The breakfast is just wonderful and for those who are traveling with kids. I highly recommend it’s such a family friendly place the arcade and pool was just perfect for my kiddos. They have something for everyone to enjoy and feel comfortable. I will definitely be staying there again when I’m in the Orlando area

Family_with_children

8/10

Excellent

21 Mar 2026

Luis

Clean room, friendly staff, the breakfast is good, it has options. The parking is not included.

Partner

4/10

Poor

20 Mar 2026

Sandra

The bed had black all over it, it had blld stains aswell.
Our tv didn't work.
We were moved to another room

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

SUSHIL

Wonderful hotel with nice pool, gym, breakfast, kids play archades.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Maria

TV and remotes poor service

Family_with_children

8/10

Excellent

17 Mar 2026

Nicole

The Staff at Townplace was great! My friend at the front desk helped me out and Elida, one of the managers really accommodated our stay while we were at the UCA cheer competition. My only beef-was no bacon!!!

Family_with_children

10/10

Exceptional

15 Mar 2026

Don

Clean room

10/10

Exceptional

13 Mar 2026

Hanh

Everything was great

Friends_and_family Family

8/10

Excellent

12 Mar 2026

mick

clean quiet room

Partner

10/10

Exceptional

08 Mar 2026

Stephanie

This was our first time staying off property as Disney guests. The hotel was beautiful, staff was friendly, and the full choice breakfast buffet saved us so much!
My only complaint is the shuttle service advertised to the parks is VERY limited- and you cannot get to Vineland Outlet across I4 without paying 20+ for round trip uber to go less than 1 mile.
Other than that our stay was wonderful!

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Stefanie

We did enjoy the pool and clean room

6/10

Pleasant

02 Mar 2026

Suzanne

Everything was good except that there was no water pressure in the shower

Family