Towneplace Suites Orlando Theme Parks/Lbv

United States , Orlando Area - Florida - FL
ORLANDO, 8040 Palm Parkway
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100 reviews shown

6/10

Pleasant

27 Apr 2026

ernest

Breakfast was better than most. Internet was a little slow and spotty.property was clean. Staff accommodating.

Business

10/10

Exceptional

25 Apr 2026

Cruz

Excellent customer services everything excellent including breakfast. 100%

Business

10/10

Exceptional

25 Apr 2026

Phillipa

Good place for a family to stay

Family_with_children

6/10

Pleasant

25 Apr 2026

Fernando

Bad restaurant

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Cruz

Excellent Customer services . Every thing excellent

Business

10/10

Exceptional

23 Apr 2026

Cody

I had a great birthday!

10/10

Exceptional

21 Apr 2026

Taylor

This hotel was really beautiful inside. You can tell it is newer as it is modern and clean. The staff were super friendly and helpful. They were attentive and gave great recommendations. The room was spotless and prime location.

The only issue I will have with any and every hotel is this new \"pay for parking\" thing. But this is own the corporation and not the employees of this hotel who were excellent.

Will stay again.

Partner

10/10

Exceptional

20 Apr 2026

Debby

Breakfast was good, staff friendly & helpful, room was very comfortable.
When looking at property’s to stay they should note that there is a small kitchen for use in room, I wish we knew it was there . The only glitch was 1 day the shuttle didn’t show up in the morning & we had to drive.
Had a very happy stay at hotel.

Family_with_children

6/10

Pleasant

20 Apr 2026

Gabrielle

Particular person who worked the front desk staff frequently was rude and unwelcoming.

8/10

Excellent

19 Apr 2026

Vicki

Room was clean. Staff were excellent. Donna was very helpful and pleasant she made our stay at the hotel enjoyable.
Breakfast was great. The outdoor pool was excellent.

Partner

10/10

Exceptional

19 Apr 2026

Lisa

Clean , nice property with great amenities

Pet

10/10

Exceptional

19 Apr 2026

Jorge

Excelente

10/10

Exceptional

16 Apr 2026

Naeim

Fantastic place specially the staff at the front desk are amazing. We had great time and super comfortable time at the hotel. We will be back that is for sure.

Friends_and_family Family

2/10

Poor

16 Apr 2026

Roneeka

From the moment we checked in til we checked everything was good. The breakfast menu and food was fresh. Staff friendly and accommodating. The only downside we were next door to a room that had several dogs that barked constantly. So I’d say in future it should be told to guests checking in that there are dogs in surrounding room.

Family_with_children

10/10

Exceptional

15 Apr 2026

Melida

The room was very clean. Amenities in the room were nice. Breakfast was a variety and accommodating staff. Breakfast area was always wiped and kept clean. I would return for a second stay!

Partner

10/10

Exceptional

15 Apr 2026

Joycelyn

Chic hotel, great location around shops & restaurants. Will definitely stay again.
In Jesus Christ Name

Self

6/10

Pleasant

14 Apr 2026

LyZandra

Average stay. The kitchenette is helpful, though the garbage disposal didn’t work. There was a bad leak from the bathroom sink. The property could use renovations. The grill looked as if it hadn’t been cleaned in years. The pool area was loud at almost 2am. The pool itself definitely wasn’t clean. The breakfast quality varied by day. The staff were very nice, though our room was very underwhelming. The AC unit in the room likely needs a clean as each day we woke up with a sore throat. Our room key also didn’t work properly and we got locked out of our 4th floor room 3 times.

Pet

6/10

Pleasant

13 Apr 2026

Jacquelyne

Breakfast was good

Family_with_children

10/10

Exceptional

12 Apr 2026

Christina

Stayed here for 2 night with my family and enjoyed it.
The rooms were clean, the pool area was nice and the free breakfast that was served was great every day.
Will stay here again and recommend this place to others

Family_with_children

10/10

Exceptional

12 Apr 2026

Diana

Our room was ready and clean when we checked in. The staff assisting us was very informative, helpful and friendly

Family_with_children

6/10

Pleasant

12 Apr 2026

Hannah

I recently stayed at a TownePlace Suites and unfortunately had a very disappointing experience. The room felt extremely dated, and the bathroom was in poor condition—the walls were visibly swelling and appeared moldy, which was very concerning.

The TVs didn’t work properly during my stay, and when I asked about it, maintenance acknowledged the issue but said they couldn’t say much because it doesn’t meet Marriott standards (his words, not mine). That alone was pretty alarming.

The beds were also extremely uncomfortable, making it hard to get a good night’s sleep. On top of that, the front desk staff was not very friendly or welcoming, which only added to the negative experience.

Parking was another major issue—charging $26 per day would be one thing if there were actually enough spaces, but there wasn’t even adequate parking available.

Overall, for the price, this stay was not worth it at all. It definitely didn’t live up to what I expect from most Marriott properties, and I wouldn’t choose to stay here again.

Partner

8/10

Excellent

12 Apr 2026

Maria

Great for a budget friendly hotel that has all of your needs for a young family of four! Highly recommend!

Family_with_children

8/10

Excellent

11 Apr 2026

Danielle

Hotel was nice. Good location to the parks. They need better transportation to the parks. The shuttle schedule is not good.

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Christen

Everything was lovely breakfast could’ve been a little better. But it’s the usual foo

4/10

Poor

10 Apr 2026

Natalie

You could tell the room was not up to par. Looked like a rushed job. It just wasn’t up to my standards or the price. The pool was nice and breakfast was fine.

Family_with_children

2/10

Poor

10 Apr 2026

Maria Juliana

Very disappointing experience with TownePlace Suites by Marriott Orlando Theme Parks/Lake Buena Vista.

We paid around $173 per night, and on top of that, we were charged additional fees for parking. At that price point, parking should absolutely be included—it feels unreasonable to charge guests extra.

We ended up leaving a day earlier than scheduled, yet there was no refund or adjustment at all. Even with cancellation policies in place, there should be some level of flexibility or at least acknowledgment reflected in the final cost.

To make matters worse, we paid an extra $100 just to check in early. We arrived about 6 hours ahead of time and still had to wait outside in the heat, sitting in the car, before being able to get into the room. It felt completely unnecessary and inconsiderate.

Overall, it was one issue after another. The experience lacked basic customer consideration and flexibility. Definitely not a stay I would recommend.

Family_with_children

6/10

Pleasant

09 Apr 2026

Sandra

Room was only cleaned once in a 3 day stay

Family_with_children

10/10

Exceptional

09 Apr 2026

Dmitry

Front desk. Wow service so nice and quick to get us in our room after a long drive. Rooms were so spacious and clean. Breakfast was perfect. All day free coffee is exactly what you need after a long day at the pool. This is our second time here and we’ll definitely see you again next year for our yearly get away. We were here for 9 days and top service for all 9. Thank you

Family_with_children

10/10

Exceptional

07 Apr 2026

Sesnarine

It was a really great place to stay to visit Disney parks. The staff were friendly and helpful. The breakfast was delicious. We enjoyed our stay.

Family_with_children

8/10

Excellent

06 Apr 2026

Manual

Pretty nice hotel for the most part. Need to stock up on towels in the pool area.

Family_with_children

6/10

Pleasant

05 Apr 2026

Jorge

Front desk doesn’t answer the phone. Tv in the room did’t work. Spke to someone to have it fixed multiple times and I was told someone would come. I check out and they never came to fix it.

2/10

Poor

05 Apr 2026

Prachi

My experience at this Marriott property was very disappointing, especially for a theme park hotel where a higher level of service is expected.

Check-in set the tone—staff provided almost no information about basic amenities like breakfast or pool hours. I had to ask everything myself, which should not happen at a hotel of this standard.

I had specifically requested a king room but was given a queen instead, with no effort to address or explain the change.

One of the biggest issues was the in-room dishwasher being broken. I reported it multiple times, and despite repeated requests, no one came to fix it for three days. I intentionally booked a hotel with a kitchen, and this created a major inconvenience during my stay.

Housekeeping was only provided every other day, and even then, essentials like towels and toilet paper were not replenished unless requested.

There was also no bell service available, which was surprising for a hotel in this category.

Overall, the service felt minimal and poorly managed. Because of this experience, I have lost trust in Marriott properties and will seriously reconsider staying with this brand in the future.

I would strongly recommend avoiding this hotel if possible.

Family_with_children

10/10

Exceptional

02 Apr 2026

Mirannda

It’s very family friendly and the breakfast bar was really good with a variety of different foods to pick from.

Family_with_children

10/10

Exceptional

30 Mar 2026

Matthew

Very nice rooms, great breakfast, and friendly staff - especially Billy Ray at the bar and restaurant.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Maria

Just what I needed for an extended stay. Kitchen had all utensils, plates, etc.

10/10

Exceptional

29 Mar 2026

Megan

Great breakfast!

8/10

Excellent

27 Mar 2026

Peter

Room only had one toilet paper rolls, no extra sheets or pillows and tv wasn’t working. You guys need a Tesla charging station on property. Love the breakfast, love the bar. Everything else was just great. Thank you

Family_with_children

8/10

Excellent

24 Mar 2026

Felicia

Yes

Family_with_children

8/10

Excellent

24 Mar 2026

John

Did not use the pool

Partner

10/10

Exceptional

24 Mar 2026

Seng

Great complimentary breakfast. Free shuttle to Walt Disney World was a plus! I would have my family stay here again.

Family_with_children

8/10

Excellent

23 Mar 2026

Anthony

Overall a great experince. Only a few cons from what i can see.
1. Parking is 27$ per night imo is price gouging.
2. Coffee tasted like Lysoll cleaner.

3. Tv really slow to respond to the remote to the point where it was unwatchable.

Apart from those 3 points I enjoyed my stay

10/10

Exceptional

22 Mar 2026

Shanderia

Hotel was very nice and clean. The staff is friendly and polite. The breakfast is just wonderful and for those who are traveling with kids. I highly recommend it’s such a family friendly place the arcade and pool was just perfect for my kiddos. They have something for everyone to enjoy and feel comfortable. I will definitely be staying there again when I’m in the Orlando area

Family_with_children

8/10

Excellent

21 Mar 2026

Luis

Clean room, friendly staff, the breakfast is good, it has options. The parking is not included.

Partner

4/10

Poor

20 Mar 2026

Sandra

The bed had black all over it, it had blld stains aswell.
Our tv didn't work.
We were moved to another room

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

SUSHIL

Wonderful hotel with nice pool, gym, breakfast, kids play archades.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Maria

TV and remotes poor service

Family_with_children

8/10

Excellent

17 Mar 2026

Nicole

The Staff at Townplace was great! My friend at the front desk helped me out and Elida, one of the managers really accommodated our stay while we were at the UCA cheer competition. My only beef-was no bacon!!!

Family_with_children

10/10

Exceptional

15 Mar 2026

Don

Clean room

10/10

Exceptional

13 Mar 2026

Hanh

Everything was great

Friends_and_family Family

8/10

Excellent

12 Mar 2026

mick

clean quiet room

Partner

10/10

Exceptional

08 Mar 2026

Stephanie

This was our first time staying off property as Disney guests. The hotel was beautiful, staff was friendly, and the full choice breakfast buffet saved us so much!
My only complaint is the shuttle service advertised to the parks is VERY limited- and you cannot get to Vineland Outlet across I4 without paying 20+ for round trip uber to go less than 1 mile.
Other than that our stay was wonderful!

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Stefanie

We did enjoy the pool and clean room

6/10

Pleasant

02 Mar 2026

Suzanne

Everything was good except that there was no water pressure in the shower

Family

10/10

Exceptional

01 Mar 2026

Enchantra

Our rooms was very nice and the staff were very friendly. Would recommend 10/10.

10/10

Exceptional

27 Feb 2026

Sean

Very clean and inviting

Family_with_children

10/10

Exceptional

27 Feb 2026

Ashley Sofia

Clean room, great staff, and the breakfast included!

Family_with_children

10/10

Exceptional

26 Feb 2026

Joseph

Great place to stay

Family

10/10

Exceptional

26 Feb 2026

Kollyn

Very clean and spacious. Only downside is the price you pay to stay, you shouldn’t have to pay to park a car.

Family_with_children

10/10

Exceptional

25 Feb 2026

Dwayne

Yes

10/10

Exceptional

24 Feb 2026

John

Amazing!!

10/10

Exceptional

22 Feb 2026

Lori Ann

Clean room. Close to pa5ke.

Family_with_children

10/10

Exceptional

19 Feb 2026

Michel

Our room was nice and convenient for our stay.Personals very friendly.Nice breakfast and a good variety.Nice clean and the personal in the morning are great.Thanks

Partner

6/10

Pleasant

18 Feb 2026

ofelia

The Room was big but a bit outdated. Numerous cabinets were broken but amenities were quite nice.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Angie

Lovely

Family

10/10

Exceptional

13 Feb 2026

Pedro

Clea

10/10

Exceptional

05 Feb 2026

Ana

Very good and clean hotel. Breakfast very good

4/10

Poor

03 Feb 2026

Ankit

We were traveling with toddler first time to Orlando and we had terrible experience with ants crawling to our bed, window and bathroom. Will not come back to this hotel.

Leisure Family_with_children

8/10

Excellent

03 Feb 2026

Milo Pearl

Room clean, staff friendly, convenient to Disney! Family friendly… -1 star though- could use some updating in bathrooms- tub showers were a bit week …

Leisure Family

10/10

Exceptional

03 Feb 2026

Charles

staff was great and the rooms were big and super clean. and the mickey waffles were a bonus.

Leisure Family

10/10

Exceptional

03 Feb 2026

Trista

Super nice hotel. Very clean with comfortable beds. Room was very well equipped. The staff were awesome. The breakfast was very good with a wide variety. I would highly recommend this hotel.

Leisure Family

10/10

Exceptional

01 Feb 2026

Deanna

The room was amazing. It was big enough for our group of 4. Came with a lovely kitchen that we didnt use for our short stay and a large table we used to store all our bags. The bathroom was nice and spacious.

Leisure Family_with_children

10/10

Exceptional

01 Feb 2026

Charlotte

Excellent

6/10

Pleasant

31 Jan 2026

Tomo

The room was good, clean and nice. But the hotel had nothing going on. There was no restaurant and a tiny “bar” in the lobby. It was too cold out to use the pool so there was nothing to do but stay in your room. There were no restaurants or anything entertaining in the area

Leisure Partner

8/10

Excellent

27 Jan 2026

Merris

Staff , clean room amenities and breakfast

8/10

Excellent

27 Jan 2026

Merris

The room was clean and the staff from the front desk to housekeeping and cafeteria were friendly and courteous

8/10

Excellent

27 Jan 2026

Jennifer

Space, location

10/10

Exceptional

27 Jan 2026

Gojoye

Clean room

4/10

Poor

25 Jan 2026

Teresa

T4440 my room had sugar ants, in the kitchen, in the bathroom sink on toliet and in my bed on my sheets. Was offered room next door T4442, it was unacceptable - smelled like wet old laundry -no. Moved again to 2nd floor t242, mircowave did not work, trouble with TV, sheets and towels are only cleaned every other day and we had to pay 26.75 for parking everyday.
I asked for full refund and was offered 75.00 from manager Kaylee. I will write another complaint letter.
staff did their very best to assist and accomodate.

Business Family

10/10

Exceptional

25 Jan 2026

Brian

Front Staff was very friendly!

Leisure Family

6/10

Pleasant

19 Jan 2026

Kelly Rose

Loud people above us rude front desk

4/10

Poor

16 Jan 2026

Daryl

The floors were filthy. My one year olds knees and feet werw black after crawling around. The curtains didnt close all the way so the light from the parking lot lit up thw room. It was very loud. The hot water wasnt hot. There were only 2 tiny trash cans for a suit. The breakfast was subpar at best. The parking fee was outrageous

Business

10/10

Exceptional

14 Jan 2026

Genesis

Clean and good

8/10

Excellent

13 Jan 2026

Jobani

Parking not free

Leisure Friends

10/10

Exceptional

12 Jan 2026

Charity

Staff were very friendly, room was clean, we had fun at the game room. Breakfast was delicious

Leisure Family

10/10

Exceptional

11 Jan 2026

GUSTAVO JOSE

The front desk personnel is pretty kind and always trie to help.
A special note for Élida (don’t know her last name), who is eager to help in everything.

10/10

Exceptional

08 Jan 2026

Irma

Very VERY CLEAN! Front desk staff very friendly and attentive. Rooms had shampoo and conditioner and body soap ! Rare to find a hotel like that now a days. I am definitely coming back !!!

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

edwin

excellent place

2/10

Poor

04 Jan 2026

Justin

In the 3 years since I stayed here I’d say 50% of the cleanliness is gone, and they now charge an INSANE outrageous parking fee. Not worth it. Million hotels in Orlando, pick another. Totally understaffed. Long line to talk to anyone , not even at peak desk hours. I’m rating it 2 when it’s really a 3, but only cuz there’s too many high ratings from when it was 10/10. Clearly Management is ruining this place and cheaping out. Used to be the best value in the area. Highly highly disappointed, I moved to another hotel two days into my stay

Friends_and_family Family

6/10

Pleasant

04 Jan 2026

Abde

Clean

Leisure Family_with_children

4/10

Poor

04 Jan 2026

Amany

It’s not clean we keep calling the receptionist many many time times and they don’t answer. The restroom doesn’t have air vent and this is very disgusting.

Leisure Family

10/10

Exceptional

04 Jan 2026

edwin

Muy comodo y todo bien

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Abel

Clean room and common areas. Nice and quite despite the hotel being completely booked.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Nicole

My stay was great. Second time staying here and definitely not the last

Partner

2/10

Poor

02 Jan 2026

Nicole

Room was full of ants. Asked to change rooms but told none were available despite availability listed online. Spoke to a different staff member named Mikayla who said she would process the cancellation but never gave us paperwork, there is no email confirming, and I just got a check out receipt for today. Very upset. Trying to work with hotels.com to get my rightful refund

Partner

10/10

Exceptional

02 Jan 2026

Ron

Very clean and updated room. Very helpful and friendly staff. Ms Mikaela was excellent. Managerial staff were prompt in addressing my questions

Partner

8/10

Excellent

30 Dec 2025

HECTOR

No había suficiente para la cantidad de gente que había, muy limitado y desobordado a su capacidad