Comfort Suites Maingate East

United States , Orlando Area - Florida - FL
KISSIMMEE, 2775 Florida Plaza Blvd
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100 reviews shown

8/10

Excellent

07 May 2026

Chi man

Clean room , friendly staff and checking in was smooth

Family_with_children

10/10

Exceptional

07 May 2026

Valerie

Stayed for nearly a month. Anything you need or want just ask staff and is sorted. What else could you wish for. We had no problems at all. You even have a breakfast to start the day included. Not many places offer that.

2/10

Poor

06 May 2026

Ralph

The beds were extremly hard like sleeping on a concrete floor.

Toilet did not flush

Breakfast was good

The hotel had a musty smell

Friends_and_family Family

10/10

Exceptional

05 May 2026

Amy

The only 3 complaints are minor- no drain stopper for tub and elevator was slow. Our room keys didn’t work properly either but other than that, we had a decent stay…room was decent, love the 24 hour pool and hot tub and decent breakfast. Would definitely stay again

Friends_and_family Family

6/10

Pleasant

05 May 2026

Larry

When you arrive at this location there is an impressive looking fountain. It’s not working and the small amount of water that’s in there is nasty looking. But it’s just in there stagnant and not moving. There is obviously an issue with it as you can hear the motor struggling. Enough about that. When we walked in the lobby smelled awful. Right then I would have left but I already prepaid my room. I waited at the empty counter to check in. I had to make noise by zipping and unzipping my wallet for someone to yell out from their office that they’d be right with me. Checked in and the worker would not give me my reward points or change the name from my husbands to mine(our first name!!) she said since it was a prepaid reservation she couldn’t help me nor would I be able to do it later. The elevator had dirty rags in the floor. We get to our room and try to get in with our card key. No luck, fortunately a housekeeper was right there and she had to struggle herself. She mentioned there are issues with the locks(ok great). When mentioned to the desk they said if it happens again to let them know. It happened each time but we only stayed one night. Which leads to the beds! They are AWFUL and hard! The pillows smelt as if they’ve never been washed. I literally smelt someone else on my pillow. The breakfast was ok but not great. 3 out of 10 for this place.

Partner

8/10

Excellent

04 May 2026

Richard

we have loved staying here for several years. I have to say that it is getting to the point of needing a refresh. Still a great stay just some minor repairs and replacements are needed.

Partner

10/10

Exceptional

04 May 2026

Karla

Location was perfect many things around

Family_with_children

10/10

Exceptional

03 May 2026

Jennifer

Room was very clean and spacious. Even with 6 adults w/crib for an infant was not cramped. Staff were very friendly. Breakfast was hot and great w/Mickey Mouse shaped waffles. Pool, jacuzzi all was great. Safe walking across the street to Old Towne. The ONLY disappointment was the free transportation to the Disney Parks. It only ran 9 & 11am and pick up at the park was 7pm & 9pm, so would miss the parade/fireworks if chose to do that, and park closed at 11pm. So we chose to drive. Free transportation was one of the reasons we chose the hotel. Overall, safe, great hotel, location for the price. Would definitely stay here again.

Family_with_children

10/10

Exceptional

03 May 2026

Jessica

Spacious rooms, hot breakfast was great

10/10

Exceptional

03 May 2026

Agnes

La chambre était très propre, la piscine est disponible 24h et le petit déjeuner est super

Friends

10/10

Exceptional

30 Apr 2026

Stephanie

Loved the variety of breakfast options. The pool was nice. Rooms were big.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Douglas

Great place to stay.

10/10

Exceptional

30 Apr 2026

Linda

Loved the pool area, and the fact it was open 24 hours. Had a dmoking section for my husband big plus to him. Saw some raccoons was lovely.

Partner

10/10

Exceptional

30 Apr 2026

Christian

La ubicacion es excelente, muchas cosas para hacer cerca. Las habitaciones super grandes y limpias. Me gusto

Family_with_children

8/10

Excellent

30 Apr 2026

Jacob

Outdated and bug in room

Partner

6/10

Pleasant

30 Apr 2026

Ronell

Las habitaciones necesitan una remodelacion,
Las alfombras del piso estan muy sucias y tienen mucho olor a humedad

6/10

Pleasant

29 Apr 2026

carlos

Although our stay was “okay” since we spent most of the day out and only returned in the evening, there were several aspects this time that we did not like.
The room had a very strong moldy smell, which made it uncomfortable to be in. We understand that housekeeping is scheduled every third day, but the service was still lacking. The person in charge of changing the trash bags never restocked the coffee supplies, nor did they replenish shampoo, conditioner, or soap. They only replaced the large towels, while the medium and small ones were taken away and not replaced.
Additionally, the pool area (including the gardens and surrounding spaces) was poorly maintained. There was even trash left on the chair designated for people with disabilities. Considering the environment, this kind of neglect can become a safety risk, especially with the plants and outdoor areas not being properly cared for.
On a positive note, the front desk staff were very kind and attentive, and the breakfast was good.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Jacqueline

Breakfast was ok, wish there was more variety like bacon, corned beef hash, bagels. Pool was comfy. Clean comfy rooms. Would stay again.

Family_with_children

2/10

Poor

28 Apr 2026

JoAnna

We ended up leaving and not staying. The first room had huge bugs in the corner. We switched rooms and it was so dirty. The staff claimed it was clean. I have pictures. We could not stay there and immediately left

Family

10/10

Exceptional

26 Apr 2026

ana

Everyone and everything is great! Just add a little more options to breakfast please!

8/10

Excellent

26 Apr 2026

Adriana

Disney themed waffles c:

Partner

6/10

Pleasant

26 Apr 2026

Giuseppina

Good location,not many options for breakfast, pool area needs maintenance, rooms are not very well maintained.

2/10

Poor

26 Apr 2026

Kirandeep

Expedia- No response from my emails.

Family_with_children

4/10

Poor

26 Apr 2026

Carlos

Breakfast is not good… found a cockroach in room.

Family_with_children

10/10

Exceptional

25 Apr 2026

Laura

Very clean and conveniently located

8/10

Excellent

25 Apr 2026

Okay

Friends_and_family Family

2/10

Poor

25 Apr 2026

Kimberly

This hotel needs to be renovated very badly! Poor up keep, hot tub was very dirty, never pool towels, and the landscaping needs to be taken care of. The staff however is very friendly and polite and the location is great for the Disney parks. Please renovate this hotel soon!

Family

10/10

Exceptional

24 Apr 2026

Bernard

All good

Partner

10/10

Exceptional

24 Apr 2026

Claude

Very nice place to stay on vacation

Family

4/10

Poor

23 Apr 2026

Deborah

Given wrong room, then key worked intermittently to new room. Finally got settled and found there was no shower curtain or bath mat. Gross pee smell coming out of the ac unit and the carpets were very dirty in the hallways. Definitely has gone downhill in the past 6 months.

Friends_and_family Family

8/10

Excellent

21 Apr 2026

Carmen

Breakfast and near to old town

Family

6/10

Pleasant

19 Apr 2026

Gabby

it was an absolute nightmare checking in. To make a long story short, they said my credit card was showing up as not authorized, but it clearly went through on my bank statement (i also showed them) I had to call my bank and ask them and they said it showed us authorized and that the hotel was trying to charge it like seven more times. it then resulted in a three-way call with me my bank in the hotel. The hotel was just not being extremely helpful and my bank was trying to explain to them that it showed as authorized and that it went through. my bank asked if they would wait 24 hours for the pending charge to fully go through on their end because they were clearly doing something wrong and luckily they did and it ended up being resolved, but I definitely would not stay here again! on top of that, there was mold in the showers. The showerhead was broken. It just did not feel very clean.

Friends

8/10

Excellent

19 Apr 2026

Elizabeth

The property could use a good outside grounds person. Lots of dead bushes and palms from the freeze Florida had a while ago.

Partner

10/10

Exceptional

19 Apr 2026

Jennifer

The room was very clean, beds were comfortable. Staff were extremely helpful. The breakfast was excellent everyday.

Family_with_children

6/10

Pleasant

18 Apr 2026

Lisa

We used to love staying here but now we may not now. The beds are now so firm & hard we all hated it. I ended up on the couch not made out to a bed cause that was better than the s tusk bed but not a lot. It sucked! We need a bed that is comfortable & this is the opinion of four adults my three in our room & my Sister who rented an adjoining room!

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Renee

Very nice pool, room could use some updating

Friends

10/10

Exceptional

17 Apr 2026

Laisa

Everything was great. The breakfast was fresh and served until 9am. Pool was super clean and my kids loved it. Staff was very friendly and acomodating.

Family_with_children

10/10

Exceptional

15 Apr 2026

Karen

Yes. Enjoyed breakfast at this hotel.

Friends_and_family Family

8/10

Excellent

14 Apr 2026

Sherieka

Clean room the furniture is a little on the older side but it was okay for 1 night.

Family_with_children

10/10

Exceptional

14 Apr 2026

MALISSA

Area was great

2/10

Poor

13 Apr 2026

Mykel

Outdated and dirty

10/10

Exceptional

12 Apr 2026

Kathryn

Over all great place

Friends

6/10

Pleasant

12 Apr 2026

Ray

Hotel offers value by price and location and amenities are nice. Room for growth in overall hotel condition ie areas in need of painting some room furniture visibly worn some minor cleaning items not addressed like hair pin from previous guest found in middle of the floor.

Family_with_children

2/10

Poor

11 Apr 2026

Gavin

Poor customer service

Friends_and_family Family

4/10

Poor

11 Apr 2026

James

Breakfast was gross and absolutely pitiful. They had these processed egg omelets that had a Cheezewhiz like cream in them. It was nasty. Very little of anything else. It was bare minimum.

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

JODIE

This entire place could be alot cleaner.

Self

4/10

Poor

10 Apr 2026

Ashley

We checked in and left. Its older, ants outside our bedroom wall, the smell made my throat burn. Photos were deceiving.

Family_with_children

8/10

Excellent

10 Apr 2026

Carole

Hotel appearance is fair. Front desk not customer friendly. Breakfast was not all that. You get the same thing every morning “ No varieties.” King size bed very uncomfortable. Only good thing pool is open 24 hours and is heated. I don’t if I’ll ever go back!!!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Carlos

Excellent

Partner

10/10

Exceptional

10 Apr 2026

Vintonne

Breakfast was great!!

Family_with_children

10/10

Exceptional

09 Apr 2026

Angelo

All good

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Rebecca

Pool & hot tub open 24 hours was great
Breakfast was wonderful on the days we used it
The guy behind the desk was friendly and funny. Room was clean and orderly. Our 3rd trip using this hotel. Would go back

Family_with_children

6/10

Pleasant

08 Apr 2026

Talita

É um hotel antigo e bem básico. Para quem vai passar o dia todo fora fazendo compras ou nos parques, pode ser suficiente. Ficamos 9 dias e o quarto só foi limpo e arrumado um único dia. O lixo era coletado todos os dias e as toalhas eram trocadas de vez em quando, mas sem um padrão consistente. O maior problema do quarto era o carpete bem sujo, o que, somado ao ambiente úmido de Orlando, nos causou muita alergia respiratória. O café da manhã era bem tradicional americano, mas bem básico também: ovos, pão de forma, waffles, panquecas americanas, iogurte e café. A equipe do hotel, no geral, foi bem gentil e fácil de interagir, mesmo em português. O estacionamento sempre tinha vagas disponíveis. A localização é boa para quem quer ir para os parques da Disney e evitar o trânsito da parte mais turística de Orlando, que está passando por muitas obras. Tem restaurantes, mercado e farmácias bem próximos. Eu só não voltaria mesmo por causa do carpete!!

Family

8/10

Excellent

07 Apr 2026

Kesha

It was okay it is in a high traffic area and it was a holiday. Its an old hotel please take every carpet up it makes the place smell.

Partner

8/10

Excellent

07 Apr 2026

Arnold Xavier

The rooms was not cleaned at all but the cleaning lady as soon as she was aware, she cleaned and we were satisfied at the end. Nice location!

10/10

Exceptional

07 Apr 2026

William

Breakfast was great. Staff was excellent

Family_with_children

8/10

Excellent

07 Apr 2026

Megan

The hotel is in a great location! Walking distance from Old Town and lots of food options. Great for families and so convenient. Staff was great. Could definitely be cleaner for sure but overall I had a good experience.

Family_with_children

6/10

Pleasant

05 Apr 2026

Heather

Our room stunk like mold really bad or stale pool water in the carpet. We had to order some oil diffusers to help the stank. Other then that they stay was great.

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Serita

Pros: good breakfast: meat, eggs, mickey waffles, various juices, yogurt, pastries. Laundry amenities on each floor. 24 hour pool and jacuzzi with options to purchase smoothies and appetizers from bar. Lots of parking in a well lit lot. Old Towne is walking distance— good restaurants! Extra pillows and blankets were in closet for sofa bed. Location is great. 10-15 min short drive to Disney Parks.

Cons: slow elevators that have heavy traffic between 8-10am. We had to take the stairs several times. We were in 304 and our lock/ keys always gave us trouble. Could take 5+ mins to finally get into our rooms. Housekeeping is not daily. We got back to hotel late at night to dirty towels. When requested, the towels were delivered within 10 mins which was nice.

Friends_and_family Family

2/10

Poor

04 Apr 2026

David

Well when we checked in our bathroom sink was clogged and for the next three days I asked every morning before we left to have it fixed it never got done. The lady at the desk would write a note for maintenance and nothing ever happened. Now let me tell you have you ever try using a bathroom with a clogged sink with three women trying to get ready for the day absolutely a nightmare. It also took till the second day with 2 reminders to have the shampoo and conditioner refilled as it was almost empty at check in. Very disappointing for our Florida trip. Sincerely Dave Weber

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Clemente

This hotel was worth every penny. The staff was incredibly helpful and made our stay even more enjoyable. The breakfast was delicious, and my favorite part was the coffee. My kids especially loved the Mickey and Minnie Mouse pancakes, which was such a fun touch. The housekeeping staff was also very kind and attentive. The outdoor pool was large, clean, and perfect for families, and my kids had an amazing time there. This was our second time staying here, and we would definitely stay here again. Overall, we had a wonderful experience and highly recommend this hotel.

Family_with_children

8/10

Excellent

01 Apr 2026

Joshua

Clean room, nice large rooms with pull-out couch, and probably the best pool around (always warm). However, on my third visit, breakfast has declined and honestly sucks. They Mickey waffles, but got rid of bagels, muffins, gluten free options. Im not sure where they source the white bread, but it’s gross. My stomach told me that they've also stopped brewing coffee and instead use that liquid pre-mix. Their elevators are the slowest I’ve ever been on. Based on price and the pool though, I would probably still stay there again. Old Town always has something going on and the pool is excellent (although they don’t have as many chairs as pictured).

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Taran

Poolside seating was great. Breakfast wasn't great. Staff were pleasant and helpful. Room only got made up once in 8 nights. Fresh towels did come regularly. Garbages were not always cleaned out.

Family_with_children

6/10

Pleasant

30 Mar 2026

Donna

TIOLETS WERE THE SLOWEST EVER. NEEDS A FACELIFT, BUT BREAKFAST GOOD
,ROOM CLEAN AND A SAFE AREA

Family

10/10

Exceptional

30 Mar 2026

Theresa

It great time

Friends

6/10

Pleasant

30 Mar 2026

Anna

The floors were filthy in the hallway. The room was musky. Breakfast has Mickey waffles which make the whole experience.

Family_with_children

10/10

Exceptional

30 Mar 2026

Lisandra

The breakfast and the service was great

4/10

Poor

29 Mar 2026

victoria

warm lobby, no diet coke products, dirty sheets, dirty telephone, damp smelling room. weak water pressure in shower.

Family

4/10

Poor

29 Mar 2026

Victoria

Several issues. At check in my daughter felt the sheets were not clean. She had to request a new set. The room had a smell of dampness. The telephone was dirty. Water pressure was uneven in the shower. The refrigerator did not work so her food spoiled. The lobby area was warm. Staff was friendly but too many issues with rooms. Will not be staying there again.

Family

10/10

Exceptional

29 Mar 2026

Jason

Great staff. Amazing Room

Partner

10/10

Exceptional

27 Mar 2026

McKenzie

Perfect location, beautiful heated pool and hot tub, a large buffet breakfast. Excellent place to go and right at Old Town for entertainment and rides.

Family

8/10

Excellent

27 Mar 2026

ANDDY

Breakfast first day was poor. No choice of eggs. Bacon was not available. No choice of fruits only oranges. Second day was a little better as they put scrambled eggs.

Family_with_children

8/10

Excellent

26 Mar 2026

Sherri

Excellent customer service and location! The waffles were delicious at breakfast, yet there were only minimal other options. Very decent overall and really convenient to Old Town. Would stay again.

Family_with_children

8/10

Excellent

26 Mar 2026

Jessica

Loved the pool and hot tub was 24 hours. Conveniently located in walking distance to Old Town.

Partner

2/10

Poor

26 Mar 2026

Claudio

The room we stayed at was horrible. When we first got to the room the whole hallway smelled like weed, the keycard reader took several attempts before it finally opened the door, the the towels had hair on them, the mirrors weren't clean and the sofa bed smelled like pee when we opened it and you could feel the metal of the retractible part of the couch more than the cushion itself, there was also a thumping sound outside the room the entire night. This wasn't as bad as the rest but the faucet in the bathroom was so short that the water practically touched the border of the sink. The only good thing I could say about this place was that the staff was pretty friendly. Overall it was a terrible experience and wouldn't reccomend it.

Family_with_children

10/10

Exceptional

26 Mar 2026

Elizabeth

Second time staying at this location. We love staying for the free breakfast. We love eating the Mickey Mouse waffles.

Family_with_children

2/10

Poor

25 Mar 2026

Miesha

The ac in lobby and 5th floor was not working. The 5th floor smell like mildew. Several customers complained of the smell and No air conditioning in lobby.

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

MD Saifur Rahman

We had a fabulous stay, fun stuff, great breakfast, very nice property. The Best Comfort Suites we have ever stayed!

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Melba A

yes

Family_with_children

10/10

Exceptional

24 Mar 2026

Mercedes

Everything was great, they just need to clean the AC units.

6/10

Pleasant

24 Mar 2026

Terry

The room had a very musty smell, upon arriving the bathroom sink wouldn't drain. There was ni shower curtain hanging. The maintenance man was very helpful.

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Matthew

The pool and hot tub was amazing and very nice after a long day at the parks. The hotel does show its age in the room carpet, but overall a very enjoyable stay.

Family_with_children

10/10

Exceptional

22 Mar 2026

Craig

Very clean room

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Livi

Location was the best. Hotel was not terrible, however it was not good either. Everything needs maintenance. The only thing they did was remove the trash from the room (beds were not made).

Family_with_children

10/10

Exceptional

22 Mar 2026

Edwin

5 star in every way

Family_with_children

10/10

Exceptional

21 Mar 2026

Carlos

Fresh breakfast everyday. Employees are very helpful. Close to the parks and plenty of places to eat nearby.

2/10

Poor

20 Mar 2026

Jennifer

There was trash overflowing throughout the hallway. Dirty property, dirty carpets, room smells musty. I made a reservation for two days, but because of how disgusting it was, I checked out the next day at 8 a.m

Family_with_children

8/10

Excellent

18 Mar 2026

Delana

We had a nice visit to Orlando. Our room had a good amount of space in the room for 2 adults, 2 teens, and 1 kid. We had a sofa bed and 2 queen beds. The room was clean. The bath towels are a good size and absorbed well. A very nice breakfast is served in the morning; eggs, meat, Mickey waffles, cereal, bread, yogurt, juices, milk, coffee, etc. Pool was open 24/7 but it was too cold while we were there to use. Plenty of free parking. Large property. We faced the small amusement park and their roller coaster but was never bothered by the noise or the lights. We were on the 7th floor. They refresh the towels and take out the room trash everyday. Beds are refreshed every 3 days. The hotel could use an update but they keep everything clean and repaired. I found the mattresses to be uncomfortable so I used extra pillows to add some cushion. We would definitely stay again. The rates were reasonable and included parking and breakfast - a big plus for our family.

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Phillip

We enjoyed our stay. The pool and breakfast were nice.

Family_with_children

8/10

Excellent

17 Mar 2026

Kahentiiosta

Easy to access from main road. Close to many amenities. Rooms are clean.

2/10

Poor

16 Mar 2026

Patti

Check in was a disaster! I had booked the room 6 weeks ago with a 3rd party. I book this way all the time for our hotels when we travel. The day before our arrival I got the usual welcome letter from the GM of the hotel stating check in times and amenities etc. Upon check in, the front desk clerk said my reservation had been canceled by 3rd party. I had confirmation number, proof of payment, all the necessary documents. She was insistent that I was wrong. She offered to book me a new room. The same room I had already paid for was offered to me at a much higher rate! We had traveled all day and were very tired so I took it. I asked to see the manager and she said any grievance I had needed to be addressed by 3rd party. Great. We checked in and I contacted 3rd party. Customer Service was awesome. I explained the issue. She assured me my reservation was valid and offered to call the hotel on my behalf. When CS presented the same information I had, the manager agreed to refund me my original payment. Not the charge they had me pay at check in. I feel I was scammed! They got the higher price for the room. HERE IS THE REST OF THE STORY. The gentleman checking in next to me received the same song and dance. He had booked through a different 3rd party and they couldn’t find his reservation either. They miraculously had a room for him as well at the higher price. Do not to business with this hotel. They are not honest!!
The evening was saved by the awesome bartender at the pool bar

Family

8/10

Excellent

15 Mar 2026

Philip

Last stayed here 17 years ago. Pleasantly surprised and would certainly return.

8/10

Excellent

12 Mar 2026

Miriam

Clean room. Only 2 elevators for a huge building. Staff at front desk was always in the back office and yelling through the door they’d be right out. Breakfast was good. Good location and parking.

8/10

Excellent

12 Mar 2026

David

N/A

Self

10/10

Exceptional

10 Mar 2026

Viviana

The pool and the hot tub was enjoyable. I just booked to come back in July. I loved that the pool was also 24 hrs.

Partner

6/10

Pleasant

10 Mar 2026

Ann

The room was a nice size. Unfortunately it smelled, the rugs obviously need to be replaced. The refrigerator was spotty at best. The bathroom spigot was pulling away from the wall in the shower. Wifi was good and breakfast was decent. Staff were all very nice. Fortunately we were barely in the room.

Partner

10/10

Exceptional

10 Mar 2026

Leonardo

Yes

Family

8/10

Excellent

08 Mar 2026

Heiko

Room was clean but smelled. Busy hotel and they have a smooth operation.