Name: The Sebel Whitsundays Airlie Beach
Address: 3 Hermitage Drive, Airlie Beach, 4802, AU

10/10

Exceptional

22 Jul 2026

Peter

The Sebel at Airlie Beach was clean well equipped and only a 15 minute walk to the main town centre, could definitely stay there again.

Partner

10/10

Exceptional

15 Jul 2026

Jason

Enjoyed my stay. As advertised. I’d stay
Again. Pool open until 9pm was very welcome. I found it strange that there was no clear or opening window from spa in bathroom out through lounge to view the water views.

Self

8/10

Excellent

13 Jul 2026

Peter

Overall a good stay

Partner

6/10

Pleasant

09 Jul 2026

Daniel

It is out of town (we should have checked this) with a very steep driveway and/or stairs. The unit itself was fine except the shower leaked a lot and the bed was uncomfortable. The cupboards had not been cleaned for some time and having other guest shoes in the cupboard only confirmed this. A disappointing stay !

Partner

10/10

Exceptional

07 Jul 2026

Susannah

Great pool/spa area. Kitchen was well appointed. Comfy beds. Plenty of room for family of 4. Short walk into city centre.

10/10

Exceptional

27 Jun 2026

Linda

Great location. Would definitely stay there again

Partner

8/10

Excellent

22 Jun 2026

Wendy

Excellent views… clean rooms… comfortable beds…
Probably the only downfall was having to climb in and out of the spa bath for a shower… bit hard when you’re in your 70s😊

Friends

10/10

Exceptional

22 Jun 2026

Kerri

The staff were amazing, well located, room was great but could have been cleaner, overall I would stay again.

8/10

Excellent

15 Jun 2026

Alison

A great out of town location. Lovely pool. Excellent staff kitchen could be cleaner on arrival.

Partner

10/10

Exceptional

06 Jun 2026

Deb

Beds are very comfortable but pillows are large and firm. Wonderful clean pool and walking distance to street

Partner

10/10

Exceptional

06 Jun 2026

Peter

Great views and super comfortable apartment to base ourselves in Airlie.

4/10

Poor

20 May 2026

wayne

The accommodation is looking old, furniture needs and update.
The bathroom space is awkward and dangerous entry and exit in shower bath.
There was no shower gel, empty, and when I requested the house keepers to replace/refill. NOT DONE....

I wouldn't stay there again, very disappointed as part of the Sebel brand

Friends_and_family Family

10/10

Exceptional

16 May 2026

Thomas

Beautiful view close to town and harbour

Family_with_children

10/10

Exceptional

13 May 2026

Richard

We're a couple in our 60's and this was our 2nd stay at the Sebel.
The staff are always friendly and helpful, the rooms are spacious and comfortable, and the pool and jacuzzi clean and warm.
Whilst the hotel is on the outskirts of town, we appreciate the walk and it's close to the Port area.

Partner

8/10

Excellent

15 Apr 2026

Michael

Was ok

Partner

6/10

Pleasant

12 Mar 2026

Raelynn

Friendly staff, nice ocean view and nice size balcony. Kitchenette does not include cooktop and bathroom shower is odd configuration. King size bed was very comfortable.

Partner

6/10

Pleasant

12 Feb 2026

Joshua

Room wasn't cleaned properly. Shower glass still had soap scum & bedroom curtains full of dust.

Rubbish hidden inbetween couch cushions.

But staff was amazing & very helpful.

Leisure Family

6/10

Pleasant

21 Jan 2026

Mandy

maybe some vending machines for water/snacks or a coffee machine nothing really at the apartments for a drink round pool etc .

Self

10/10

Exceptional

21 Jan 2026

Ticiana

O hotel é ótimo

Friends_and_family Family

6/10

Pleasant

19 Jan 2026

Joanne

The pictures of the hotel/room are outdated. We had a penthouse 3 bed room and this was in desperate need of an enhanced upgrade and clean.

The carpet up the stairs was dirty and worn, the blinds in the first floor double bedroom were broken and mouldy, there were no blinds in the downstairs bathroom and this meant the shower was in view of outside, the electric sockets at the side of the bed on the ground floor did not work, there was no hot water in the kitchen, kitchen hob was faulty and needed turning on and off to make it work, the corridors outside of our room was not cleaned for 3 days and was very dirty

The view was amazing, room a good size, washer and dryer in room

Leisure Family_with_children

4/10

Poor

07 Jan 2026

Anya

The rooms were much more dated than the pictures. We also found that the sheets were a little stained and just the edges of the rooms or doorways a bit rusty and dusty. Our shower also leaked so we had to have towels down to stop this. They also don’t come round daily to change towels/beds etc unless requested. In addition the wifi was awful. We were on floor 5 so unsure if this was the reason but in 2025 we should have working wifi…

Partner

4/10

Poor

29 Dec 2025

Amy

Staff didn’t know we didn’t take anything from the mini bar and wanted to charge us along with charging us extra for airport transfers when we didn’t even take the return trip with them.

Had to also chase them down to find out how to check ourselves in after hours

8/10

Excellent

28 Dec 2025

My-Duc

The view is good. Location was a bit out of town.

Leisure Family

4/10

Poor

24 Dec 2025

Christina

The hotel had the air conditioner set at 23 degrees. We couldn’t adjust it. Maybe due to a malfunction our room was showing on the system that it was 27 Degrees. Uncomfortable nights sleep both nights. The staff member said that she would have someone look at it, but this didn’t happen. It was disappointing that the reception staff member couldn’t organise to adjust this for us. A simple lowering of the set temperature in the system would have maybe achieved an environment temp of 23/24.

Uncomfortable nights stay( both nights) Main room felt stagnant and stuffy. The hotel needs to sort their ducted air conditioning out. I have no problem with the hotel setting a temp at 23 degrees as long as that temp is achieved

Leisure Family

10/10

Exceptional

09 Dec 2025

Leo Friedrich Wilhelm

Very good.

10/10

Exceptional

09 Dec 2025

Deidre

Yes

6/10

Pleasant

23 Nov 2025

Brett

It wasn't a serviced apartment but the detergents for dishwashing and clothes washing had half empty satchels. The staff were more than helpful to supply more. The dryer was very dusty in the vents.
The view was amazing and everything about it was comfortable. The Staff were extremely helpful. Some parking spots were very tight and a very steep driveway. Amenities are getting aged, no USB plugs on the PowerPoints.

Leisure Partner

8/10

Excellent

02 Nov 2025

Joanne

The reception team were amazing on arrival and later in the week after a incident causing my Dad to have a fall. 100%.
My only negative is the general cleanliness of the rooms were fine, but the attention to detail is lacking. Not sure if this comes down to upper management not allocating appropriate time frames for more thorough cleaning.
Skirting boards were thick with dust and doors. Light fittings needed a deep clean even in the penthouse suite about the sink in main bedroom. The sink plug in kitchen didn't seal. Cutting boards were in need of replacement. The painted handrail at the bottom of the stairs was really dirty not been wiped down between guests. All these minor details can make or break a review.
Would I stay again Yes without elderly parents, as were were unaware of steep access to the property and if the attention to cleaning details and final touches were dramatically improved.
A very big Thank You to the reception and maintenance team. Your support for my Dad was amazing.
Joanne

This review is for the Sebel only not advertising purposes.

Leisure Family

2/10

Poor

02 Nov 2025

Junyi

The location is walking distance to the Airlie port. But, it is 20 minutes walking to the center of the town to have more choices for restaurants and grocery store. The nearby Thai restaurant is expensive and dishes are not great but eatable. The hotel is very dated. The room smells muddy. The room we were staying was awful. All the cups and utensils were dusty. Room was not dusted well. Washer was moldy and smelling. I used my own alcohol wipes to clean the gasket. The first two sheets came out black. I reported to the front desk. They sent people to clean the washer but didn’t do anything to the cups and utensils nor bringing the extra towel set as they missed. We have two people in the room but they only put one set. It seems that they don’t care.

Partner

8/10

Excellent

20 Oct 2025

Samah

We had a lovely stay at The Sebel Airlie Beach. The apartment was clean, spacious, and had a beautiful ocean view. The girls at check-in were so friendly and welcoming, which made a great first impression.

Be prepared for a bit of a hill when getting suitcases up and down, but it’s not a huge issue — and the location is great, only about a 10-minute walk to town. There aren’t too many food options immediately nearby, but town and the marina (perfect for day trips) are both very close.

Some areas, like the hallway to the room and parts of the bathroom, felt a little outdated, and it wasn’t the cleanest entrance outside the room, but overall it’s hard to fault much, especially for the price. A great value stay with lovely staff and a beautiful view!

Leisure Family

10/10

Exceptional

14 Oct 2025

Michael

Lovely apartment

6/10

Pleasant

10 Oct 2025

Sameh

Run down for Sebel Name need some upgrade

Leisure Family

10/10

Exceptional

10 Oct 2025

Helene

Great apartment 2
10 minutes walk to downtown Airlie beach near the port great location

Leisure Family

8/10

Excellent

21 Sep 2025

Carole

The one bed apartment was excellent, lovely balcony and lovely view. Shower was a bit tricky up a couple of steps into jacuzzi bath. Would have been nice to have been nice to have some food/drink amenities on site, but Airlie beach was only 10-15 min walk away. The only issue is the extremely steep driveway up to reception. Bit of a hard slog dragging a 23kg case up! Some taxis would drive up the slope, so not an issue when coming back from having a meal .

6/10

Pleasant

21 Sep 2025

Kellie

It would be lovely if we were provided with more garbage bags, dishwashing tablets, washing powder, uht milk, sugar samples to use for the entire week, sample sized butter as when we purchased groceries we had to throw out due to bulk couldn’t finish and we had to fly home, couldn’t take home …

Leisure Family

4/10

Poor

16 Sep 2025

Robyn

Half empty beer bottle cigarette butt and ash on balcony on arrival.
Bathroom tiles need regrouting.
Bathroom shower screen was loose and unsafe.
Dirty splash marks on Bathroom tiles.
Driveway too steep to walk up to reception.
Rocky steps to reception too narrow and steep to take luggage.
Elevator door in garage always propt open. Unsecured hotel access.
Staff unaware of local tourist onterests or facilities.

8/10

Excellent

12 Sep 2025

Andrew

Price was great, unit itself was a great setup, the walls could do with a fresh paint, the lounge was also a little past it's expiry date.
Location from shop's and main part of town was a short 10 minute walk. A great Thai restaurant next door.

Leisure Partner

8/10

Excellent

11 Sep 2025

Carol

Great place great views

10/10

Exceptional

05 Sep 2025

shane

i loved the topless receptionist

Leisure Self

10/10

Exceptional

01 Sep 2025

shane

i

Leisure Self

10/10

Exceptional

31 Aug 2025

shane

i

Leisure Self

8/10

Excellent

26 Aug 2025

Deanna

The room we had was not suitable for older people. The shower was set up inside the spa bath and it wasn’t easy to get in and out of the bath. We felt a bit unsafe.

Leisure Partner

10/10

Exceptional

11 Aug 2025

DONNA

Its a little out of town but great views. 10mins walk to main strip

Leisure Friends

8/10

Excellent

11 Aug 2025

Vanessa

Great place to stay. Very comfy king sized bed. Having to step up & over & into a bath to have a shower is not ideal.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Thisaranie

Great for families

8/10

Excellent

29 Jul 2025

JULIAN

The room was clean and comfortable

Leisure Self

10/10

Exceptional

21 Jul 2025

Michelle

Lovely, easy and great location

10/10

Exceptional

10 Jul 2025

Marissa

Beautiful stay in Airlie Beach

Our family enjoyed our 3 night stay in a 2 bedroom ground floor apartment. It was clean, airy and bright, and had everything we needed including a kitchen and washing machine and dryer. Our room also had direct access to the heated pool. Upon booking, there was excellent communication provided by reception including quick confirmation of our stay, followed by informative messages regarding airport transfers, upgrades available and food options in Airlie Beach. Will return. Thank you.

Friends_and_family Family

8/10

Excellent

30 Jun 2025

Alberto

Pool area was nice

Leisure Family

8/10

Excellent

21 Jun 2025

Nicholas

We had a couple of issues the TV was smaller than advertised and bedhead light was an issue and bathroom was cramped.
Getting to reception was a bit challenge as driveway was a tad steep. Staff were friendly and helpful.

Partner

6/10

Pleasant

13 Jun 2025

Gretta Louise

Good location, tired looking, needs maintenance, especially in bathroom.

8/10

Excellent

30 May 2025

Thomas

..

Partner

8/10

Excellent

21 Apr 2025

Sunny

We stayed at the Sebel and overall had a pleasant experience. Unfortunately, the lift was out of service on the day we arrived, and with no alternative access available, we had to carry all our luggage up the fire escape stairs, which was a bit of a challenge.

That aside, the rest of our stay was comfortable and enjoyable. The facilities were well-maintained, and the location was great.

Leisure Family_with_children

8/10

Excellent

17 Apr 2025

Joo Ann

Everything was good except that you would have to walk up a steep hill and a steep driveway with all your bags and luggages. The bed was great for good night sleeps, location is about 10min walk into town. View is beautiful. You'll you have to get your groceries from downtown and walk it back or take the bus back.

Leisure Family

10/10

Exceptional

11 Apr 2025

Amanda

Staff were amazing. So friendly and accommodating. The only issue was a smell coming from drains on last day, but the cleaning staff dealt with it straight away. And also the driveway to get out was steep, makes it hard as tour/transfer buses cannot access. But would definitely stay again

Leisure Partner

6/10

Pleasant

08 Apr 2025

MEEGAN

All was good. We felt disappointed with cleaniness of the room and outside the room.

Leisure Family

10/10

Exceptional

04 Apr 2025

Thomas

The pool area was great

Leisure

8/10

Excellent

11 Mar 2025

David

My stay at the Sebel Resort

Had a wonderful stay. The staff were very friendly. The apartment I stayed in was very clean and well maintained. The pool area was great.

Self

6/10

Pleasant

11 Mar 2025

jessica

The location and ocean view was very enjoyable. However, our one bedroom suite smelled extremely strongly of mildew/ mould. I alerted hotel administrators and requested a room change however the hotel only offered an ozone air purifier, which are not healthy and do not address the actual cause. When I stated I wasn’t comfortable with the ozone machine the hotel did not respond or offer any other resolution. Also note, that all the floors are tile so noise transfer from rooms above and beside is strong.

Leisure Partner

10/10

Exceptional

03 Mar 2025

Margaret

Lovely ladies at reception, nicole and macarens. Went out of their way to help. Very caring, kind and thoughtful.
Will be back this year.
. ,

Leisure Self

8/10

Excellent

25 Feb 2025

Jonathan

A great stay and a great location

We had a great stay and the apartment we had ( which had an amazingly sea view) was perfect for our needs. We had a small issue with our balcony and the problem was fixed within an hour which shows fabulous service from the staff. The reception staff were very friendly and always willing to help. The pool area and gym was also excellent.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

Todd

*

Leisure Friends

8/10

Excellent

01 Feb 2025

Glen

Convenient & a good quality building

Business

2/10

Poor

21 Dec 2024

Adelina

Never again!

The room was not as described. There was a damp smell. The room was full of dust. There was no lighting outside and my wife almost fell in the dark. The room m was extremely dated and there were many impractical spaces. For $1,000 a night it was extremely disappointing. There were no staff on site to address my concerns. I don’t usually write reviews, however, in this instance I feel the need to warn others. Misleading marketing. Very upset!

Friends_and_family Family

8/10

Excellent

20 Dec 2024

Wendy

While it was comfortable and clean, it lacked soul. There was only ever a receptionist, who was helpful. The other staff were tradies or cleaners. There was no vending machine, bar or cafe on site. Look, it wasn't bad, just soulless.

Leisure Family

8/10

Excellent

10 Dec 2024

Y NHU

It very good and nice

Leisure Friends

8/10

Excellent

09 Dec 2024

Glenda

Close walking distance to marina and town, quiet location with outside deck area and bay views good facilities overall

Leisure Self

10/10

Exceptional

06 Dec 2024

Ellie

Comfortable, quiet and clean accommodation set high for beautiful views but still within walking distance of the port, shops & dining areas. Lauti on reception was very friendly and took very good care of us with excellent recommendations during our stay.
Thank you to Lauti and the Team for making our visit to Airlie so relaxing and fun!

Leisure Family

10/10

Exceptional

08 Nov 2024

Kim

Excellent accommodation

Leisure Partner

10/10

Exceptional

05 Nov 2024

Ezekiel

Had to leave early for an emergency they where understanding and very helpful

Friends_and_family Friends

10/10

Exceptional

01 Nov 2024

Heather

Nice apartment with a great pool. Walking distance to port and Airlie shopping and restaurants

Leisure Partner

10/10

Exceptional

25 Oct 2024

Jodie

Staff were very friendly and helpful. Very clean apatment and best view.Great pool area..Will definitely recommend and will stay again.

8/10

Excellent

04 Oct 2024

Richard

Nice enough hotel, clean, friendly staff; however, it's a bit far out from town. Also, during busier times, the pool area can get a bit rowdy in the evenings

Leisure Partner

10/10

Exceptional

03 Oct 2024

Robert

Great location, the staff were very helpful. The rooms were nice with great view's.

Leisure Family

6/10

Pleasant

19 Sep 2024

Carol

the spa wasn’t working maintenance was supposed to come but didn’t ! booked a room with a spa and it didn’t work at all ! disappointed as i booked that room to have a spa and didn’t get one

Leisure Family

10/10

Exceptional

16 Sep 2024

Pauline

Excellent customer service on arrival, rooms were clean and tidy

Leisure Family

10/10

Exceptional

08 Sep 2024

Jackie

The staff were extremely helpful and very friendly.Nothing was a bother to them

10/10

Exceptional

02 Sep 2024

wayne

Stunning views, comfortable bed, smart tv

Leisure Partner

10/10

Exceptional

01 Sep 2024

Rosemary

A great place to rest & relax - staff helpful and facilities are top notch.

6/10

Pleasant

26 Aug 2024

Harminder

It’s was ok , nothing special , only one staff

Leisure Partner

2/10

Poor

31 Jul 2024

JANE

Worse place to stay don't stay here

This is one of the worst places I have stayed in Airlie Beach. I stay in this area twice a year so I have had better experience in places that cost a lot less.
1 the lifts weren't working so had to walk 6 levels
2 there was jackhammering going on out the back of the property loud enough to come through the property
3 no toilet paper not even a spare one in the carboard.
4 you could not open the washing machine door as they had a door halfway over it.
5 was then charged extra for an hour late check out when this should have been free they have mentioned that I would get a refund, I still waiting to hear from management on this as they are meant to be in contact with me.
6. the place is very old and needs upgrading
I would never stay at this place or recommend it. it's also not very convenient to the town area and not many restaurants nearby. There are better places to stay that are close to the restaurants and shops and are of better value for money. I don't believe the images are true images

Business

10/10

Exceptional

28 Jul 2024

Rajneel

Great place to stay

6/10

Pleasant

13 Jul 2024

Sarah

Property is not what it looks like online. The room was dirty and smelt musky. The spa also didn't work in our room, and it quite unsafe to even get into. The view consisted of the back of the car park of the hotel in front. Staff were lovely and pleasant on all interactions, they were extremely accommodating.

Leisure Partner

10/10

Exceptional

12 Jul 2024

Leone

Great place

Leisure Partner

8/10

Excellent

04 Jul 2024

Stephen

Very tight parking bays

Leisure Self

8/10

Excellent

30 Jun 2024

Hannah

Lovely fresh and clean room. Easy to organize late checkout with reception. Reception staff very friendly and welcoming. Only thing we encountered was doors repeatedly slamming on our last morning at 8 am every 30 seconds or so (seemed like someone was checking every room?) and on our last day housekeeping opened our door and called out housekeeping without knocking first which was alarming as we were just about to leave the bedroom in towels ready for a shower! Otherwise apart from those two minor things we had a lovely stay.

Leisure Partner

10/10

Exceptional

20 Jun 2024

Paul

Beautiful space!

Friends_and_family Family

10/10

Exceptional

16 Jun 2024

CLAIRE

Liked everything about the place will be back again

Leisure Partner

10/10

Exceptional

24 May 2024

Melissa

Everything was great
Room was clean and tidy
Great view
Great location

Leisure Partner

10/10

Exceptional

17 May 2024

Robert

Good location, good view from balcony, close to town and ferry, nice pool and spa.

Leisure Partner

8/10

Excellent

25 Feb 2024

Shane

Very nice place

10/10

Exceptional

21 Feb 2024

Emiliya Pantova

Very comfortable bed.
The bathroom was a bit old. When taking shower the water spilled on the floor.

Leisure Family

8/10

Excellent

20 Feb 2024

Erin

Excellent views, great pool area. Nice and quiet. Terrific comfortable bed. Friendly staff. Great parking.
Building/decore felt a little outdated.

Leisure Self

8/10

Excellent

20 Feb 2024

Brian

The view from the 6 th floor was great.

Leisure Partner

10/10

Exceptional

17 Feb 2024

Kieren

Stayed for 5 nights, staff were very friendly and helpful and facilities were great! Would definitely stay again!

Leisure Partner

4/10

Poor

15 Jan 2024

Andriy

The entire hotel as a whole appeared to be decent. However, once we reached the room, it was noticeable immediately that the rooms are not maintained well. For example, the furniture is old, the baseboards are not washed, the bathroom vent was not cleaned well, the shower was rusty and many other noticeable areas that require improvement.

This property is overrated and did not appear as how it was advertised on expedia. Furthermore, the A/C unit was not working properly and unfortunately, it was etremely difficult to report this to front staff as they were not around after 7pm.

With the room itself, it was disappointing - the room did not meet the images used for marketing on expedia.

Business_and_leisure Partner

8/10

Excellent

13 Jan 2024

Clare

Nil

Leisure Friends

10/10

Exceptional

04 Dec 2023

Shane

Great location & view, very helpful staff

Business Self

8/10

Excellent

24 Nov 2023

Angela

There is no housekeeping, bar, restaurant or evening reception. Very self contained. Spa bath was very small and dated. Hotel is run like timeshare, shouldn’t be on hotels.com

Leisure Family

8/10

Excellent

19 Nov 2023

Jane

Great location and helpful / friendly staff.

Leisure Self