Name: Heart Hotel and Gallery Whitsundays
Address: 277 Shute Harbour Road Airlie Beach, Whitsunday Islands, 4802, AU

8/10

Excellent

17 Jul 2026

Alan

I liked the location but I found the room to be too small and I was unable to sit at a table and do my work, Everything else was good.

10/10

Exceptional

06 Jul 2026

Tegan

Great location and price point !

Partner

6/10

Pleasant

23 Jun 2026

Steven

Could not turn the TV off or change channels.

Had to leave it on all night.

Self

10/10

Exceptional

17 Jun 2026

Lucy

Central; covenient; good service

8/10

Excellent

14 Jun 2026

David

The hotel location is very convenient. The staff were very helpful. The hotel has large foyers and corridors but the room and balcony we had were on the small side. The storage in the room was also minimal with no drawer space.The shelving in the tiny wardrobe was not accessible to anyone under 2 metres tall. Ice for the room was also not readily available and there was nowhere to store ice if bought from a shop.

Partner

6/10

Pleasant

04 May 2026

Verified traveler

Good location. Clean tidy rooms. Amazing ocean view.
On the down side. Over priced at $400 a night for 1 queen bed room, minimum of 3 nights to book, no microwave or dishes/cutlery.
Was charged an additional $200 without consent in claim of a smoker fee because next balcony was smoking. You will also have to pay $12 per day to park there.

Self

10/10

Exceptional

23 Apr 2026

Carole

The room was very quiet and had a relaxing view of the lagoon and trees. Customer service, across the board, was friendly and they went out of their way to assist. Great location, very central and walking distance to most key tourist spots. No steep hills to climb like many other accomodation options in town. This is my second stay at the hotel and i would return again.

Self

10/10

Exceptional

22 Apr 2026

Sheri

View of the beach across the parking lot. Small room but really nice. Convenient location right on the main street. Glad we were on the ocean side. The street side might have been really noisy.

6/10

Pleasant

06 Apr 2026

Ama

Apart from the location and close to resturants there was nothing in the hotel. No gym, spa, pools, kitchen or breakfast. It's too expensive just for the rooms.

Self

10/10

Exceptional

31 Mar 2026

Carole

The water view room was light, bright and airy despite being a little small. Both cleaning and guest services teams were very professional and friendly and the beds were very comfortable. Despite being in the heart of town, the room was surprisingly quiet. An extra bonus was being on flat ground, near the water and within walking distance of most attractions. Happy not to have to hike/taxi the incredibly steep hills of Airlie after a night out.

Friends

8/10

Excellent

19 Feb 2026

Michael

Good room, and excellent location right in the centre of Airlie Beach

Partner

8/10

Excellent

16 Jan 2026

Lucy

Good staff

Partner

8/10

Excellent

16 Dec 2025

kim

Great location

Leisure Partner

10/10

Exceptional

11 Dec 2025

Monique

Nice hotel, clean room, no rumoer

Leisure Self

8/10

Excellent

07 Dec 2025

TAHLIA

Was a good stay

10/10

Exceptional

30 Nov 2025

Sean

Excellent staff

Leisure Family

8/10

Excellent

20 Nov 2025

Angela

Staff were great. Smell o charred at room on the second day, told stuff on the third day and they promptly moved us and had a contractor attend to unblock shower drain.

6/10

Pleasant

17 Nov 2025

jeeni

more amenities needed, microwave, plates, cutlery

Leisure Family

8/10

Excellent

14 Nov 2025

Felicia Ann

Room was ok. Staff very helpful

Leisure Friends

6/10

Pleasant

14 Nov 2025

Jennifer

It was good, but for the price per night super expensive

Leisure Partner

8/10

Excellent

11 Nov 2025

Marcela

The staff was lovely and super professional, great location except it was a bit noisy as it’s near the bars that play lots of loud music. Scenery was unbeatable. Sadly no parking so you’ll pay extra for that. My only complaint is the dirty glasses were wet and had 2 hairs inside and the pillows are very very hard. The restaurant on site was great and everything was walkable ( pool, beach, and shops).

Leisure Partner

4/10

Poor

09 Nov 2025

Gray

Pictures

10/10

Exceptional

04 Nov 2025

Michelle

Great location, very pleasant room

Leisure Partner

10/10

Exceptional

30 Oct 2025

Susan

Very nice room (and surprisingly very quiet despite the hotel's location right on the main street of action and partying)

Leisure Partner

10/10

Exceptional

19 Oct 2025

Santana

This hotel was amazing , clean and close to everything.

Grace at the front desk was so helpful and gave me great tips on places to eat and things to do in the area. She was also so friendly and welcoming every time I saw her!

Loved this hotel and will stay again!

Business_and_leisure Self

10/10

Exceptional

10 Oct 2025

Jennifer

The parking area is a public one but considerably safe. the view from our room was lovely.

Partner

6/10

Pleasant

05 Oct 2025

Melissa

Need improvement in cleanliness

Room cleanliness can be improved, the kettle wasn't properly clean. The shower head also need to be cleaned.
If you are a light sleeper and easily distract by noise, I wont recommend booking here as the boise from the club across the road can be heard.

Location wise, very convenience. Close to Woolworths and other shops. The lagoon is just behind the hotel.

Self

6/10

Pleasant

28 Sep 2025

Philip

Clean and simple. Very small rooms given to width of the corridors

Friends_and_family Family

10/10

Exceptional

22 Sep 2025

Robert

Very new and soundproof with spacious rooms and clean

Leisure Partner

8/10

Excellent

21 Sep 2025

Anastasia

Right in the heart of Airlie, everything is walking distance.

Leisure Family

8/10

Excellent

13 Sep 2025

Denise

Entrance

2/10

Poor

06 Sep 2025

JOSEPH

staff very rude and not very helpful

Leisure Family_with_children

8/10

Excellent

31 Aug 2025

Alan

Rooms were clean and tidy. Staff were pleasant and helpful. Meals at restaurant were excellent especially the pizzas - beautiful crust. My only complaint would be no laundry facilities - we had to find a laundromat but there was no powder. Suggest people bring a small packet of powder with them. Otherwise great location and value for money.

Leisure Partner

10/10

Exceptional

28 Aug 2025

David

As the name says, in the heart so walk to food and entertainment. Lagoon pool nearby. Designer building, elegant room, double glazed so no noise. Walk in shower, lift, Nespresso machine, fridge, balcony, staff very helpful.
Room relatively small. Public parking behind building @ $13 per 24 hours or free in Woolworths back carpark

Leisure Partner

10/10

Exceptional

23 Aug 2025

Malcolm

Very clean property and friendly staff

Business Self

10/10

Exceptional

17 Aug 2025

Karen

Modern, clean and excellent location. Would definitely stay again at the Heart Hotel and Gallery, Airlie Beach.

Leisure Friends

8/10

Excellent

17 Aug 2025

George

Location in town centre.

Leisure Partner

4/10

Poor

04 Aug 2025

Lynsey

The property was very clean and staff very helpful the down side of the property was the funfair outside of our room which we have no information on when booking our stay. So we couldn’t use the balcony to sit out or have the doors or windows open due to the loud music.

Leisure Partner

4/10

Poor

03 Aug 2025

Glenys

Was not advised there was major construction directly below my room. Heavy construction Equipment started at 6.20am and continued all day. I complained to staff each day and through an online message but no remediation steps were taken. No discount or room change was offered. The room advertised as ocean view opened directly onto the busy car park. Very poor value for money

Leisure Self

6/10

Pleasant

19 Jul 2025

Nicola- Maree

Room's are extremely small, no milk, coffee machine was dirty

Leisure Partner

6/10

Pleasant

15 Jul 2025

Wendy

Central location

Leisure Partner

6/10

Pleasant

15 Jul 2025

Rick

No on site parking, have to pay for parking in public parking, car park not secure.

Leisure Partner

8/10

Excellent

08 Jul 2025

Stuart

It was an average hotel situated in a good spot.

Leisure Self

10/10

Exceptional

01 Jul 2025

Kingsly

Central double glazing ensured quite
Excellent service from reception
Room was small but comfortable
Paying for parking was different however understandable considering the location

Business

10/10

Exceptional

28 Jun 2025

Stuart

Central location. No real dramas.
The lady at reception today, needs to find some common courtesy and a little respect toward us the customer.

Were all the same in life. No one is, better than anyone else.
Without customers she wouldnt have a job. Even if she did own the place, which I doubt.

Business_and_leisure Self

10/10

Exceptional

03 Jun 2025

Sharon

Our stay was great it’s close to absolutely everything
The staff were very friendly and the room was clean and comfortable

Leisure Partner

10/10

Exceptional

16 May 2025

Vonnavee

The view from our room

Leisure Family

8/10

Excellent

08 May 2025

Lynne

The location was great, the sound from the street was very muffled (even though close to nightclubs), and although the room was very small it was enough!

Leisure Partner

10/10

Exceptional

03 May 2025

Chop

Bad pillows & mattress
Everything else perfect
Particularly staff absolutely perfect 👌

10/10

Exceptional

21 Apr 2025

Kacey

Location, the ocean view, car park, and how knowledgeable & fantastic staff were

Leisure Friends

10/10

Exceptional

17 Apr 2025

Nithila

Very convenient location and the room was modern and clean

Note that rooms facing the Main Street may be quite loud, but my room facing the ocean was very quiet.

Leisure Self

8/10

Excellent

25 Mar 2025

Scott

Overall good place

Leisure Partner

10/10

Exceptional

18 Mar 2025

Edward

Wonderful staff!

Excellent hotel! Friendly and courteous hotel staff.

Partner

10/10

Exceptional

14 Mar 2025

Rhees

Really great location for Airlie Beach, i would recommend getting the city view

Business

10/10

Exceptional

10 Mar 2025

Jarryd

I used the hotel as a base for overnight sailing trips in Whitsundays and it’s the perfect location for this being walking distance to both marinas. I was super appreciative of Allison and her team who assisted with all sorts of permutations of luggage storage with early check-outs and late check-ins.

It’s also the perfect location for pubs/cafes at Airlie beach as well as the lagoon.

Leisure Self

10/10

Exceptional

02 Feb 2025

Robert

A well managed and comfortable overnight stay. Great location with ocean views

Leisure Partner

10/10

Exceptional

01 Feb 2025

Connor

Great location. Staff was very helpful - Dean was very helpful and kind, and had tons of recommendations on what to do around Airlie Beach.

Leisure Partner

8/10

Excellent

19 Jan 2025

Kat

Standard hotel rooms not large but newish and very well Located in the centre of Airlie

Business Partner

8/10

Excellent

13 Jan 2025

Matthew

We loved our stay at the heart hotel. Firstly, we loved the location. Small walk to just about everything. Most tours pick up from behind the hotel. The staff were wonderful and kind (especially Dean).

The only constructive feedback we have was in relation to the cleanliness - our room wasn’t properly cleaned (just a bed remake). This didn’t bother us too much though!

Loved the stay thank you

Leisure Partner

8/10

Excellent

08 Jan 2025

Chris

Lovely service and great location. It was a bit noisy at night due to the bars and then in the morning with garbage trucks and delivery. The room was small but no problem for 2 people.
For the price it was excellent and better than expected. Again the customer service from the staff was excellent.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Adhithya

A good property to stay however they could have given us a few more cloth hangers and dental kits for the price they charge. Overall a positive experience.

Leisure

10/10

Exceptional

10 Dec 2024

Diane

great location close to the lagoon (huge piblic swimming area). nice view of water but room was small

8/10

Excellent

10 Dec 2024

Sarah

Friendly & helpful reception. Small rooms & no freezer box in bar fridge however super comfortable bed & luxurious pillows. Loved the added touch of lavender spray.

Leisure Self

8/10

Excellent

06 Dec 2024

Diane

The rooms are extremely small but clean and modern. Located in the middle of town so walkable to pretty much everything.

Leisure Self

8/10

Excellent

15 Nov 2024

Angela

Very central in Airlie Beach. Very small rooms. Great views

Leisure Partner

2/10

Poor

09 Nov 2024

Peter

Couldn't sleep, pipes banging and rattling all night, front door was broken, gone down hill of late!

Leisure Self

8/10

Excellent

06 Nov 2024

Warren

Very central. In good location close to the lagoon. In good condition.

10/10

Exceptional

04 Nov 2024

Denise

Quiet even though hotel is on Main Street, double glazed & double doors to Balcony. Room small but has everything you need, great coffee machine and milk etc topped up daily.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Desley

Great clean room but noisy area

Partner

6/10

Pleasant

24 Oct 2024

nellie

The showers were very dirty they need a deep clean, the floors should be looked after more by housekeeping, I had found old contact lenses on the ground beside my bed I stayed there a week and found them on the 6th day. A few stains on the floor, the soundproofing was poor quality for the hallway I woke up tons from people coming and leaving there rooms, I could hear staffed conversations and customers conversations like they were right beside me. The bed and pillows left my neck and back sore every night.

Leisure Self

6/10

Pleasant

12 Oct 2024

Brett

Air conditioning not adequate spent all night sweating also ceiling fan no good

Leisure Partner

10/10

Exceptional

11 Oct 2024

Mann

Amazing staff at front desk, they were simply amazing and so helpful. Will start again for sure.

Business_and_leisure Self

10/10

Exceptional

06 Oct 2024

Nicola

Room was excellent & convenient to walk around town.
Do not have any dislikes

Leisure Self

4/10

Poor

29 Sep 2024

Verified traveler

Great location, and great rooms.
The fridge did not work.
The aircon did not work.
When I asked if I got a room upgrade (as per the earned VIP benefits program) the staff member acted like it was a joke, even saying \"did you want me to joke around and pretend you get a room upgrade?\"

Partner

8/10

Excellent

23 Sep 2024

Matthew

The rooms are small but for one or two people for a couple of nights it’s fine. pub across the road does add some character but not for those who like an early night or are light sleepers!
Nice hotel in a great spot

Business Self

4/10

Poor

23 Sep 2024

Darren

Wasn’t impressed with paying $500 a night with just a normal hotel style room. No inet on tv so only free to air

Leisure Partner

6/10

Pleasant

19 Sep 2024

Vitoria

The hotel is located on the main road, everything is within walking distance. The cleaning tho was very poor, my room was located on the parking side area, and it was very noisy during the morning. I'd recommend choosing another side, if possible.

Partner

10/10

Exceptional

14 Sep 2024

Chad

Very comfortable and very convenient. In walking distance of the beach, shopping, dining and the lagoon

Leisure Partner

2/10

Poor

13 Sep 2024

Zach

We had been given a complimentary 11 AM checkout the evening before departure, 1 hour later than the 10 AM provided checkout. At 10:30 AM, a woman walked into the room without knocking. My friend was dressed and laying in bed as we returned from breakfast and I was on the toilet. She said “sorry”, left the room and then came back to reopen the door without permission AGAIN and threw the clean sheets for the next guest all over the floor, in the walkway inside our room as shown in photo. When coming in and out through the stay, I heard Allison and an older gentleman that worked at the desk talking poorly and would gossip about various guests. When going to checkout, Alison said “what do you need”, rather than asking us how we are, if we enjoyed our stay, ect. I informed about the experience of the staff entering the room and throwing the next guests sheets in and the response was that she would simply speak to housekeeping about it, and she did not seem to think it was a big deal and showed no care or compassion. I guess the “do not disturb” sign on the door does not account for anything at Heart Hotel. This was my second and last stay. Alison lacked kindness or care through the stay or regarding this event. The property is in less well kept condition now, hairs in the bed and gum stuck to nightstands. We even got black marks on the “new” sheets thrown on floor as we left accidentally as we did not feel it was our responsibility to move them after this invasion of privacy.

8/10

Excellent

11 Sep 2024

Shayne

Great location in the heart of Airlie and walkable to the town's main dining options.
The rooms are small but nicely presented. We had an issue with the shower flooding due to blocked drains, but the receptionist attended our room promptly to try and rectify the issue and provide additional towels.
The room was clean, apart from the louvres between the bathroom and bedroom which were dusty and overdue for a clean.
Surprisingly, the hotel is quiet and we didn't hear any noise from the main street - great window glazing!
There is also plenty of council parking out the back, but no swimming pool, unfortunately.
We have stayed at the hotel twice and will likely stay again due to its location.

Partner

4/10

Poor

04 Sep 2024

Donna Marie

The room was small and dirty
Did get upgraded but only because the room was filthy and had blood on pillows and curtains
They were going to charge us $1000 for upgrade

Leisure Family

8/10

Excellent

03 Sep 2024

Susi

Standard rooms are small. But only a one night stay. I understand why larger rooms are more expensive re their views.

Partner

4/10

Poor

02 Sep 2024

Andrew

We found the hotel noisy.It backs onto a carpark which turned out to be too noisy in the mornings
The bins were picked up early one morning as well as nearby construction with trucks reversing onto the site
Trucks delivered goods to shops parked underneath the balconies
The bed and pillows werent great either so that made it hard enough to sleep
All in all, not pleasant

Business Partner

10/10

Exceptional

01 Sep 2024

Harry

Great

Very convenient location, good view from the ocean room. Handy to everything, quite even though right in the middle of Airlie.

Partner

8/10

Excellent

31 Aug 2024

Mark

.

Leisure Friends

6/10

Pleasant

31 Aug 2024

Gemma

Great location, comfortable beds, beautiful bathroom and amenities, however the blinds are not block out and the internal noise (hearing everything in the hallways) was a little disappointing

8/10

Excellent

27 Aug 2024

Natalie Martin

lot of noise from nightclub, delivery and waste trucks

Leisure Partner

6/10

Pleasant

26 Aug 2024

Dianne

Location was convenient but no chair in room so had to use balcony chair . BathRoom was not swept and sometimes coffee mugs no replaced with clean mugs.

Leisure Partner

8/10

Excellent

26 Aug 2024

Karen

I had a lovely stay. The staff were great.

Leisure Self

10/10

Exceptional

25 Aug 2024

Christine

Nice enough and in a good location.

Partner

6/10

Pleasant

18 Aug 2024

Matilda

Great location!

Leisure Partner

6/10

Pleasant

14 Aug 2024

Jody

Dust was inches thick on skirting boards & chair legs.
Shower surrounds were moldy, towels were old and thin.
TV had been replaced, but sound bar was no longer working and cables were hanging loose.
No mini bar, no room service.
Woken up every morning with rubbish collection and delivery trucks.
Great location; although being advised the car park was going to be turned into a carnival overnight would have been appreciated at the time of booking!

Leisure Partner

10/10

Exceptional

29 Jul 2024

Anne-Marie

Night in Airlie

Central location, walking distance to Marina, shops, restaurants and lagoon. There is no parking on site, but there is 24 hour parking available at the rear of the building.

Partner

8/10

Excellent

21 Jul 2024

Helen

The best thing about this property was the staff, especially Dean, who went the extra mile to make sure I was comfortable.
The hotel is right in the middle of the Airlie Beach action, close to everything.

Leisure Self

10/10

Exceptional

28 Jun 2024

Judith

Great hotel with excellent customer service. Thank you Allison!

Leisure Self

8/10

Excellent

28 Jun 2024

Bernd

Nice Central Airlie Beach Location

Always a good place to stay when I visit Airlie Beach. My only complaint, the number of noisy garbage trucks that come to pick up commercial bins in the early morning.

Business

10/10

Exceptional

19 Jun 2024

Susan

Great location.
Only down fall is its right in the middle of the main street.
Two Clubs have music blaring late at night, make it hard to sleep.

Business Self

6/10

Pleasant

17 Jun 2024

Chloe

Great location and staff. Room itself was pretty average and run of the mill. Nothing fancy considering the price but that’s Airlie for you!

Leisure Partner

10/10

Exceptional

06 Jun 2024

Lisa

Our stay at the Heart Hotel was amazing. The staff were friendly and welcoming, the room was comfortable and had all we needed. The location was so close to everything - you could walk to wherever you needed to go.

Leisure Partner

4/10

Poor

05 Jun 2024

Dakota

Honestly, not really worth the money. Sheets weren’t clean & had hair in them, had spider webs above the bed. Staff tidied our room while we were out??? Upon arrival I had to pay a $200 security deposit that I wasn’t notified about beforehand & still haven’t gotten it back a week later, also was told on the day of arrival that we would need to pay for parking.

Leisure Family