Name: Oaks Mackay Carlyle Suites
Address: Alfred Street, 23, Mackay, 4740, AU

10/10

Exceptional

24 Jul 2026

Karla

Excellent facilities and room with friendly reception staff. Go out of their way to help.
Highly recommended.

10/10

Exceptional

24 Jul 2026

Shae

We had a very enjoyable stay. The room was clean, tidy, and well-presented, with comfortable beds and everything we needed. The staff were friendly, welcoming, and happy to help whenever we had questions. There was plenty of convenient parking, which made coming and going easy. Overall, the motel was quiet, comfortable, and great value for money. I would happily stay here again and recommend it to other travellers.

8/10

Excellent

15 Jul 2026

Stephen

Room was quiet and comfortable. All was neat and tidy. Amenities included for a multi day stay in the apartment.

Self

10/10

Exceptional

11 Jul 2026

jan

The property was very clean , beds were comfortable and shower was hot. Close to everything and quiet. Will definitely stay again

Friends

8/10

Excellent

20 May 2026

Kerri

Easy check in, clean room, parking easy

Partner

10/10

Exceptional

08 Apr 2026

Pen

We had a wonderful stay and couldn’t fault a thing. The room was clean, comfortable, and well presented, which made it easy to relax from the moment we arrived.

The staff were exceptional — friendly, welcoming, and always willing to help with anything we needed. Their service really made our experience even more enjoyable.

Highly recommend this hotel and would definitely stay again.

Family

10/10

Exceptional

30 Mar 2026

David

Very clean and spacious room with full kitchen amenities

Business

8/10

Excellent

01 Mar 2026

Catherine

Clean room

Partner

10/10

Exceptional

22 Feb 2026

Graham

Clean and tidy, perfect area for my work purposes, friendly reception, easy parking

Business

10/10

Exceptional

21 Jan 2026

ColinParawan

Room was clean and a good size.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

karen

Great staff, pool was lovely

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Angela

Nice clean rooms, plenty of space for a family of 4 in the 2 bedroom apartment

Leisure Family

10/10

Exceptional

24 Nov 2025

Vijay

Staff and rooms

2/10

Poor

18 Aug 2025

Kerri

We stayed in a 2 bedroom apartment. The main bedroom had 2 windows. One big set with an extensive amount of bird poo on the outside- it was disgusting. The other window had no curtains or blind on it and let the outside lights in all night, and the sun at 5am, and it rattled in the wind. The other bedroom had a bed that was uneven. I will be asking Expedia for a partial refund as we could not use the 2nd bedroom which I paid good money for.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Mercy

Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.

4/10

Poor

14 Mar 2025

Amy

Over priced, dirty and outdated. The property felt more like a jail then a hotel. The room smelt and the aircon wasnt working, making for a really uncomfortable stay. The pool also isnt available, this again was falsely advertised online. The hand towels in our
bathroom were stained and everything just felt dirty. Highly recommend booking elsewhere. Not an enjoyable experience.

Leisure Friends

10/10

Exceptional

08 Feb 2025

Susan

Really friendly reception, made process quick and easy

Leisure Family

10/10

Exceptional

07 Jan 2025

Susanne

Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.

Leisure Family

10/10

Exceptional

25 Dec 2024

Verified traveler

Helpful friendly reception staff

Receptionist Sandra was extra helpful.

Self

6/10

Pleasant

30 Nov 2024

KIERAN

Ok as a last option. Rooms are modern, but tired and worn. Found a few stray pubes in the beds and shower. The lounge furniture, not great.(actually looked like someone died in the single seater at some point)
Not what I expected for a 300 per night room.
Being from out west, We are frequent motel users in Mackay, we normally stay in cheaper rooms. Thought we would “lash out” this time, what a waste of money! Don’t be fooled by pictures. Probably one of the worst we’ve stayed at in Mackay

Business_and_leisure Family_with_children

8/10

Excellent

02 Nov 2024

MARK

Great

Business Self

6/10

Pleasant

18 Sep 2024

Dodie

The overall interior was very unwelcoming - dark and dingey.

8/10

Excellent

31 Jul 2024

Anthony

Nice place, good value for money.

Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it.
Would stay here again for the convenience on my next visit.

Business

8/10

Excellent

29 Jul 2024

Emma

Helped me with an early check in

Leisure Family

10/10

Exceptional

06 May 2024

Lauren

Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!

Leisure Family

8/10

Excellent

27 Feb 2024

Garry

The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.

Business

10/10

Exceptional

11 Feb 2024

Paul

We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.

Leisure Partner

10/10

Exceptional

13 Jan 2024

Cassandra

This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats

Leisure Family

6/10

Pleasant

30 Nov 2023

Daniel

Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

Business Friends

8/10

Excellent

27 Nov 2023

Tony

Booking and check-in were straight forward, easy and professional.
Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay.
Overall, the apartment was very clean, well appointed and quiet.
We would recommend this property, and will stay again.
Check Out: straight forward with no delays.

Leisure Partner

6/10

Pleasant

25 Nov 2023

Nick

The position was not good. Bit of a walk to go anywhere

Business Self

8/10

Excellent

25 Nov 2023

Michelle

Unit had everything we needed for our stay

Leisure Family

8/10

Excellent

22 Sep 2023

Kathy

It suited our stay

10/10

Exceptional

20 Aug 2023

Tim

This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time

Leisure Partner

10/10

Exceptional

20 Aug 2023

Tim

Friendly helpful staff at reception who went above and beyond to cater for my needs

Leisure Partner

8/10

Excellent

27 Jul 2023

Tania

Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.

8/10

Excellent

15 Jul 2023

Wendy

Good clean accommodation. Noisy Isolated

Leisure Family

8/10

Excellent

21 May 2023

Samantha

The room itself was clean and spacious, bed and pillows extremely comfortable.
We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door

Leisure Partner

10/10

Exceptional

07 Dec 2022

Mitchell

Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!

Business Self

2/10

Poor

28 Oct 2022

Mark

Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.

Business

8/10

Excellent

26 Sep 2022

Shannon

Great place to stay for Rumble Skate event

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!

Friends_and_family Family

10/10

Exceptional

24 Sep 2022

Graham

Family stopover in Mackay. Self contained unit. Close to all ammenities.

Friends_and_family Family

2/10

Poor

20 Sep 2022

Michelle

Unfortunately our room was very unkept. The room itself was tidy, but there were stains all over the carpet and the lounge seat cover could not even be done up. The lamp shade in the lounge room and main bedroom had splash stains on them.
Very disappointed for an Oaks hotel. We were booked for a second visit on our return trip, but we have since cancelled and booked elsewhere.

Leisure Family

8/10

Excellent

13 Aug 2022

Mark

If you check in after 6 pm when the office closes you won't get internet access until after 9am the next day. Not good.

8/10

Excellent

15 Jul 2022

Anne

Great location

The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!

Partner

10/10

Exceptional

27 Jun 2022

Sean

The property was great! Check-in times difficult - but staff accommodating. Very friendly and spacious. A nice break from standard hotel rooms.

Leisure Family

6/10

Pleasant

04 May 2022

Glenn

Bad iron.

Business Self

4/10

Poor

02 May 2022

Nathan

Dirty carpet and oily dirt stain on bed head from somebody’s disgusting body.
Cockroaches and cigarettes outside on balcony.

Leisure Partner

10/10

Exceptional

23 Mar 2022

Glenn

Easy location

8/10

Excellent

06 Sep 2021

joshua

just some issues with the room
the Ceiling fan didn’t work and the aircon had black mould/dust needs cleaning and there was used bandages left in the bin

Leisure Partner

6/10

Pleasant

02 Sep 2021

Jeffrey

Short holiday in Mackay

Apartment should have been good but carpet was very dirty, utensils and cutlery not clean, missing even a basic fry pan and one light in kitchen didn't work, nor did the Foxtel. Staff were friendly but didn't respond to issues raised. Good parking and WiFi.

Partner

8/10

Excellent

06 Jul 2021

Verified traveler

Appartement layout was good and generous size.
Did not like the view, ground floor.

Leisure Partner

4/10

Poor

26 Jun 2021

Verified traveler

Definitely not four star unfortunately the photos don’t meet the expectations of the property. The apartment was not clean there was lots of dirty marks on the walls heavy stains on the carpet, dust everywhere and shower was very dirty and the couch was falling apart. I will not be staying again. During covid you would have thought the cleanliness would be stepped up. Disappointed.

Business_and_leisure Family

10/10

Exceptional

21 Jun 2021

Verified traveler

Good

Leisure Friends

8/10

Excellent

21 Jun 2021

Verified traveler

Our room wasn’t clean it had hair balls on the carpet in the main bedroom and empty water bottles from previous stay. Carpet in lounge room was dirty. And our car park was taken by another person staying at the hotel.

Leisure Family

4/10

Poor

18 Apr 2021

Verified traveler

We have not been disappointed in Oaks before but this was an exception. The carpet in the room was stained and dirty and gave the whole place a dirty feel. The sheet on the bed was laid straight onto the mattress with nothing underneath. The sofa had a huge stain on it and the covering wriggled off as you sat on it as it had been torn at the zipper. To make matters worse the hotel is situated across from a pub. The yelling and hooning in cars went on until the early hours of the morning. Why they didn't at least put a small quiet family on the opposite side of the hotel..I just don't know.

Business Family

8/10

Excellent

06 Jan 2021

Verified traveler

Staff were friendly. Was not impressed when we went to check out and the lift was not in use due to routine maintenance, without any communication that it was going to happen.

Friends_and_family Family

8/10

Excellent

12 Dec 2020

Ann

We have stayed there before and were happy ti stay again

Leisure Partner

8/10

Excellent

29 Nov 2020

Dan

Handy location to our sporting venue, cafes and supermarket. Well set out room with excellent self catering facilities.
Staff on desk on Friday were disorganised and not good communicators. While there had been a plumbing problem causing issues with rooms the staff could have handled communication with guests in a more professional and timely manner.
Small windows in bedrooms without curtains let in a lot of light in what would otherwise be dark bedrooms. A small oversight that greatly effects ability to sleep past sunrise.
The gym is poorly equipped.

Leisure Family

10/10

Exceptional

18 Oct 2020

Verified traveler

Holiday trip to Mackay

Good hotel, well set out, could do with a change in carpet but ok.

Partner

8/10

Excellent

18 Oct 2020

Verified traveler

Stopover trip

Short stay, hotel great but the town lacked any appeal.

Partner

10/10

Exceptional

27 Sep 2020

Victoria

One of the best places to stay in Mackay Great size rooms clean and friendly staff

Friends_and_family Partner

6/10

Pleasant

08 Sep 2020

Jeff

Reasonable for a 2 night stay. Sunday night music and noise from the pub across the road until late. Close to Coles. Chop bones in bottom of bin from previous tenant.

Leisure Partner

8/10

Excellent

03 Sep 2020

Verified traveler

Beautifully clean, could have better instruction on room numbers/floor levels with more instructions on how to use TV couldn’t work out volume. Didn’t know how to let guests in either (Uber eats).

Leisure Family

8/10

Excellent

14 Jul 2020

Jayson

Room well equipped,clean but no frills. ,staff excellent and friendly. Bed firm which was great after a full days travel.

Leisure Partner

8/10

Excellent

09 Jul 2020

Verified traveler

Pretty bare with all the covid regulations
Receptionist did her best to make us feel welcome
Disappointed to note a number of stains on the bedding - lower standard of cleanliness than I have experienced before hete

Business

6/10

Pleasant

08 Jul 2020

Mark

Fan did not work in Bedroom was suppose to be notified when room ready - wasn’t- bed too old need replacement.

Business

2/10

Poor

12 Jun 2020

Mago

Gave me a room with someone else in it after a ridiculous check in process. Then didn’t give me a dongle to get in after hours even though they knew I was going out for food. The place is tired and ugly on the inside and the room stinks like wet carpet.

Business Self

10/10

Exceptional

30 May 2020

Alfred

Was peacefull

Partner

6/10

Pleasant

09 May 2020

Verified traveler

I got a early checking which was very much appreciated. The sheets on the made bed had not been changed from the previous tenent and the carpets where dirty. Other than that it is ok but not to the standard of other Oaks apartments I have stayed in.

Leisure Self

10/10

Exceptional

29 Apr 2020

Verified traveler

I loved staying here. Staff were amazing in when there was an issue with the booking through Wotif. They went above and beyond to fix the issue.

Business Self

4/10

Poor

26 Apr 2020

Cyndi

It was very clean which was lovely, there were a lot of cupboard doors that didn’t shut or where damaged. Admin didn’t have any check in forms so I was made to write in just a piece of paper. We booked an apartment with 2 rooms and when arriving found a 1 bedroom so then had to call admin to ask about the second room. She supplied a key for the second room which she wasn’t sure if it was been used etc so she had to check. Just found it to be a very unprofessional place.

Business_and_leisure Family

8/10

Excellent

08 Apr 2020

Crystal

Great value!

Efficient check-in process. I was surprised to find cabinets stocked with plates, cups, and utensils. A great value!

Partner

10/10

Exceptional

28 Feb 2020

J

The staff were helpful & allowed us in to our rooms early which we appreciated. The location of the property is great & close to shops.

Friends_and_family Family

4/10

Poor

12 Feb 2020

Tennealle

The apartment was clean. However , we were at the end of the building near the pub .. both Friday and Saturday night it sounded like the band at the pub was in our room - very loud.. unable to get to sleep. On top of that the aircons struggled to keep the rooms and living area cool due to the sun . Both rooms had a slender glass cut out so sunlight streamed in from 5.30am .. so unfortunately we wouldn’t stay again

Leisure Family_with_children

10/10

Exceptional

07 Feb 2020

Verified traveler

The staff are always friendly and accommodating. The rooms are lovely and modern. Always stay here when I’m in Mackay!

Business Self

6/10

Pleasant

14 Jan 2020

Verified traveler

Staff service was professional. The cleanliness of the room was excellent.

Friends_and_family Partner

8/10

Excellent

01 Dec 2019

Verified traveler

We had a self contained unit which was great for our family.

Leisure Family

4/10

Poor

28 Nov 2019

Verified traveler

The room wasn’t the room we booked and therefore did not have a king sized bed. The bed was small and a terrible mattress, you could feel every spring. The bathroom was very basic. The corridors in hotel were more motel style. We got in quite late and theRe is a hotel/pub across the road and the music Was so loud. We mentioned it when checking in and reception guy just laughed at us that our room was opposite it. Wouldn’t change us so we weren’t. Told us just to turn up the a/c to drown the noise out which it didn’t. The music turned off about 12.30am so not a very restful night and the bed was so cheap and uncomfortable that surely didn’t help matters. I’d not recommend this hotel to anyone!

Leisure Partner

10/10

Exceptional

23 Nov 2019

Vinny

Was all good. Would recommend and definitely return to this oaks

Business Self

8/10

Excellent

06 Nov 2019

Verified traveler

the property was close to every thing , good parking , i think they should have books to explaine how things work in the room , .

Friends_and_family Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

Having a small kitchenette and balcony added a lot of value for me, I was able to prepare my own food and sit out and enjoy it on the balcony.

Business Self

2/10

Poor

27 Sep 2019

Grant

Property good
Check in woeful!
My name was not in system and check in took an hr - with 3 kids sitting in the car..not good

Friends_and_family Family

10/10

Exceptional

27 Sep 2019

SUZAN

Happy customers

Good

Partner

10/10

Exceptional

15 Sep 2019

Verified traveler

The location was central to shops and restaurants. Lovely hotel with lovely staff

Friends_and_family Family

8/10

Excellent

10 Sep 2019

Verified traveler

Good location

Good location and clean and well equipped comfortable apartment.

Family

10/10

Exceptional

08 Sep 2019

Verified traveler

Another great Oaks Hotel, modern specious and everything needed for a comfortable stay.

Leisure Partner

10/10

Exceptional

25 Aug 2019

Verified traveler

Everything was perfect. Would have liked a small folder with places to eat ,do and or see in the city.

Leisure Friends

6/10

Pleasant

22 Aug 2019

Verified traveler

It was ordinary. Nothing special at all. Basic setup.

Business

10/10

Exceptional

04 Aug 2019

Verified traveler

The rooms are Clean and the staff are helpful and friendly

Friends_and_family Partner

8/10

Excellent

24 Jun 2019

Samantha

School sports trip

Hotel room had a microwave, fridge, toaster and sink so you could save money by eating in if needed. Domino Pizza and Miss India in walking distance.
Apartments are much more spacious and have extra facilities for families.

Family

8/10

Excellent

23 Jun 2019

Verified traveler

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Leisure Family

4/10

Poor

15 Jun 2019

Wotif

Poor customer service, not greeted in a friendly manner, no smile from the receptionist. We were called at 1:39pm just before we were about to check in and were told that they had to cancel our room due to maintenance issues. We were told the only option was to stay at another Oaks hotel in Mackay. I was disappointed by this and stated that it was an inconvenience to our travel plans. I was then put on hold on the phone call and was told that we can now stay at the hotel as they had shuffled things around.

The room photos are misleading and aren’t of the actual rooms we stayed in. The photos were of much larger rooms. We payed $240 for 1 night for a very small 2 bedroom apartment which was way over priced especially for a place like Mackay. The view was overlooking the carpark and there is a fire station situated behind the hotel which was noisy as sirens went off twice throughout our stay disturbing sleep. There was mould in the bathroom and the glass shelf in the shower was dirty and mouldy.

There is only 1 toilet and bathroom in the 2 bedroom apartment which is not sufficient for 4 guests. We were told we only had half an hour of wifi to use and anymore than that we would have to pay.

Definitely would not recommend this place to anyone.

Leisure Family

8/10

Excellent

26 May 2019

Verified traveler

Didn’t like the noise from surrounding venues. Everything else was good

Leisure Partner

8/10

Excellent

18 May 2019

Verified traveler

Nice tidy room. Plenty of space. Fridge, microwave and cutlery all there.
Reception called to make sure we knew where to go. Very friendly

Friends_and_family Family

10/10

Exceptional

10 May 2019

Verified traveler

Clean, new, comfortable, central location as passing through town heading north.

Business Friends

10/10

Exceptional

08 May 2019

Verified traveler

A great place to stay, spacious and clean and great location.

Friends_and_family Family

10/10

Exceptional

27 Apr 2019

Verified traveler

Great location. Close to many food places for dinner. Easy parking.

Friends_and_family Family_with_children

10/10

Exceptional

23 Apr 2019

Verified traveler

The staff was very friendly. The only thing that i could really say against this hotel was that it didn't have a chopping board other than that it was great. 10/10

Friends_and_family Family

10/10

Exceptional

16 Apr 2019

Therese

Visiting Mackay

Great service within walking distance to most restaurants, bars and walking tracks. The only negative was that wifi was available at a fee.

Partner