Name: Rydges Mackay Suites
Address: 9 Gregory Street, Mackaly, 9, Mackay, 4740, AU

10/10

Exceptional

24 Jul 2026

Carmen

We had a very enjoyable stay. The room was clean, tidy, and well-presented, with comfortable beds and everything we needed. The staff were friendly, welcoming, and happy to help whenever we had questions. There was plenty of convenient parking, which made coming and going easy. Overall, the motel was quiet, comfortable, and great value for money. I would happily stay here again and recommend it to other travellers.

10/10

Exceptional

16 Jul 2026

Yumin

Very nice and clean place to stay. Very convenient to have meals in this hotel.

Partner

8/10

Excellent

27 Jun 2026

Keh Min

Helpful staff

6/10

Pleasant

23 Jun 2026

Kieran

Although room was clean and bed really comfortable, the overall room was showing signs of aging and not the quality I would have expected.
Small fridge and coffee amenities were hidden within the wardrobe that appears to have been built out of ikea wardrobe shelving.

Self

8/10

Excellent

23 Jun 2026

Sam

Great location and friendly staff

6/10

Pleasant

08 Jun 2026

Sonia

Tired hotel that they are half heartedly renovating. Housekeeping were very disinterested in servicing our room. The furniture and fittings are worn. Breakfast was inedible - we made a complaint about the charcoal toast and they didn’t care. Only saved by its very convenient location.

Partner

8/10

Excellent

02 Jun 2026

Andrew

Was great

10/10

Exceptional

10 May 2026

Amanda

Stable rooms

10/10

Exceptional

25 Apr 2026

Rosemerry

In walking distance for the ANZAC Day service. Breakfast in the restaurant was huge and delicious. We found Mel in the bar to be very friendly and helpful.

Partner

8/10

Excellent

30 Mar 2026

Trevor

Rydges Mackay Suites 7/10

1. Desk/usable table (close to power points) ✔️
2. Free Wifi ✔️
3. Occasional Chair or couch ✔️
4. Coffee Facilities (pod machine) ✖️
5. Luggage Stand (for suitcase) ✔️
6. Iron and Ironing Board ✔️
7. Walk-in shower (not a shower in a tub or disabled bathroom) ✔️
8. Mini bar ✖️
9. Room Service (not Uber Eats) ✖️
10. Good lighting ✖️
11. Queen Bed (not 2 singles pushed together as a King) ✔️
12. Soap (bar of soap) ✔️
13. Full-length mirror ✔️

The apartment had washed dryer combo and cooking facilities.

8/10

Excellent

18 Mar 2026

Glen

Always stay here for business - great hotel, good amenities

10/10

Exceptional

09 Feb 2026

Troy

Easy fast check in, Guy at reception was friendly and helpful, clean room, comfy bed, great shower but couldnt get channels on T.V but was ok with me as I just slept.

Leisure Friends

10/10

Exceptional

08 Feb 2026

STEVEN

Great hotel , best in Mackay

Business Self

10/10

Exceptional

22 Jan 2026

Alan

Very clean

Leisure Partner

8/10

Excellent

30 Dec 2025

Simon

Great location, lovely reception staff, close to bars and shops. Housekeeping service and cleaning left a little to be desired.

Partner

10/10

Exceptional

25 Dec 2025

Stephen

Very clean

Partner

8/10

Excellent

15 Dec 2025

Christopher

Overall a nice stay but the furniture was a little tired.

10/10

Exceptional

14 Dec 2025

Stewart

Yes everything was great

Business_and_leisure Partner

8/10

Excellent

15 Oct 2025

David

The hotel is very convenient to all of Mackay, enjoyed our mini break only small down is the very minimal range of equipment in the fitness centre. The breakfast was really great super selection, highly suggest booking breakfast when booking your room. Overall agreat stay as usual many thanks

Leisure Partner

6/10

Pleasant

20 Aug 2025

David

The room was so small and basic, there was no pop up plug in the basin, the walls of the alley way had holes in them and were extensively chipped. noise of doors opening and closing were extremely noticeable

10/10

Exceptional

02 Aug 2025

Karen

Excellent location and helpful friendly staff. Loved our stay.

8/10

Excellent

27 Jul 2025

Mark

Lights didn’t work in lounge and shower was small

Leisure Family

10/10

Exceptional

03 Jul 2025

Krzysztof

Moss on Wood room service was great, large room and comfy, will stay again for sure

Leisure

10/10

Exceptional

25 Jun 2025

Marita

nice view of the city

Business_and_leisure Family

10/10

Exceptional

08 Jun 2025

Donald

Quality accomodation

4/10

Poor

14 Apr 2025

Sam

As you walk into the lobby, you are greeted by a friendly reception area, and staff. The area is clean, and very well looked after, so my expectations were high.

Unfortunately that’s where it ended for the good times. Once we hopped out of the dodgy elevator, we walked the 6th floor hallway to our room. There were holes in walls, doors painted white, while others were varnished timber, windows were not sealing, which made the wind howl, and just a general uncared for vibe amongst the place.

Then we got to our room. On the surface it looked fine, until we saw multiple stains on the carpet, a pair of socks under the tv unit, a broken dishwasher, and honestly quite a dated interior. We walked to our bedroom to find that one window above the bed had the locking mechanism broken, so it would not close all the way, leading the the wind and rain absolutely howling through 24/7. I had to sacrifice a shirt to the window just to keep us from getting soaked in bed. Our bedroom door had been punched through at some point, and the nails from where they reattached the door skin were still visible. Not to mention the terrible patch job over the hole. The shower head was the cheapest available, and did an average job, and the lack of furniture on the balcony really made the moss growing stand out.

For over $500 a night for a 2 bed apartment, this one is an easy miss. Not anywhere close to what we expected from a Rydges establishment.

Won’t be returning!

Leisure Friends

8/10

Excellent

20 Mar 2025

Daniella

Needs facelift

Leisure Family

6/10

Pleasant

25 Feb 2025

Juliet

This property needs some refreshing. There was nothing particularly wrong with it but it was tired and dated. Not up to Rydges standard.

Business

8/10

Excellent

22 Feb 2025

S m

Very good stay I was impressed

Leisure Family

8/10

Excellent

24 Jan 2025

Karen

The service at check in was wonderful

Leisure

8/10

Excellent

04 Jan 2025

Bryn

.

6/10

Pleasant

04 Jan 2025

Peter

Ok but a few issues

The room, bed, bathroom, parking were all ok however the aircon vent was filthy and looked like covered in mould.
The old $100 deposit to be repaid in 5+ days is rediculous - should be refunded much more quickly.

Partner

8/10

Excellent

02 Jan 2025

Karen

The property was in an ok area. From our balcony, we could see graffiti on the building next to us. The room was nice & we really enjoyed our stay here, but the last 24 hours - they had a leak or something in the hallway & the area right outside our room smelled horrible like dead fish or something. Not sure what happened. All in all, we stayed 4 nights & we had a good time. The room was comfortable & was what we expected. Would recommend to anyone staying in this area, just note it’s not perfect.

Leisure Family

10/10

Exceptional

22 Dec 2024

Mark

Quiet area with easy access to dining options

8/10

Excellent

27 Oct 2024

Alison

Rooms are not sound proof and very noisy from outside noise. Wasn’t hot weather but the air conditioning system was not getting cold enough

Business_and_leisure Partner

6/10

Pleasant

29 Sep 2024

Jodie

We were upgraded to a room with a disability shower which was not what I consider an upgrade to be.

10/10

Exceptional

19 Sep 2024

Annemaree

Great location staff were fantastic definitely stay again

Leisure Partner

10/10

Exceptional

16 Sep 2024

Barton

Great room

Great location close to pubs and clubs. Excellent room. Great breakfast too! Will Donnelly stay there again next time I'm in Mackay

Friends_and_family Friends

10/10

Exceptional

06 Sep 2024

Julian

Great location

10/10

Exceptional

24 Aug 2024

Aaron

Rydges was great
Breakfast meal at Moss on wood wasn’t nice.
Staff were very unhelpful and meal order took over 1 hour.
Walked out as we where over waiting.

Leisure Partner

4/10

Poor

11 Aug 2024

Amanda

The first night my son and I were woken up at least ten times. We gave up trying to sleep at 4am. People were just having fun but the coming and going all night was really frustrating. The second night we were kindly moved to a room away from the lifts. By 4am we were up again. The rooms had everything we needed and staff were lovely, but I certainly wouldn't recommend staying there on a weekend if sleep is something you need.

Leisure Family

8/10

Excellent

10 Jun 2024

David

Great location, close to an assortment of restaurants and bars

10/10

Exceptional

11 May 2024

Cassi

Very comfortable stay.

Business

10/10

Exceptional

05 May 2024

Frances

Booked early and got a good rate

Leisure Partner

6/10

Pleasant

30 Apr 2024

Bette

Very small room Bathroom badly needed update with mildew in tile grout. Overpriced for the standard of accommodation

Leisure Partner

6/10

Pleasant

01 Apr 2024

Scott

Only a few off the staff smiled, the rest were very un-inviting. Would not go back in a hurry

Business Self

10/10

Exceptional

15 Mar 2024

Brendan

Central mackay

Leisure Friends

10/10

Exceptional

07 Jan 2024

Sean

Great spot, great helpful staff, would definitely stay again

Leisure Partner

6/10

Pleasant

05 Nov 2023

Paul

Dishwasher didnt work. Really noisy on Friday night.

Leisure Family

10/10

Exceptional

17 Sep 2023

Adrian

First room was above a night club and noisy, the windows did not shut properly and the wind made loud whistling noises but the friendly and helpful staff moved us to another room on the other side of the building and it was fantastic.

10/10

Exceptional

07 Sep 2023

Claire

We stayed in a studio for a night before a wedding. The staff allowed us to check in early so that we could get ready in the room before having to leave for the event. The room was clean and big, and the bathroom had good toiletries, as well as a hair dryer and magnifying mirror. Everything in the room worked well. We couldn't hear other guests at all even though the hotel was pretty full. Parking is easy and free. We have stayed before and will stay again!

Leisure Partner

6/10

Pleasant

02 Sep 2023

Natalie

We have stayed at this hotel regularly. We thought we would eventually get a room with decent shower pressure. Our last stay was the worst by far, with the shower no more than a trickle. This building is relatively new, so there is no excuse for poor water pressure. Low cost hotels on Nebo road have better pressure. I had a bath instead and while relaxing in the bath, noticed how dirty the bathroom was. Anything not in direct eye sight had not been cleaned. The cost of these rooms is above average for Mackay, so we expect better than this. We feel like we will not be staying here again because of this. As we deserve a decent shower for the amount of money we have paid.

Leisure Family

8/10

Excellent

26 Aug 2023

Megan

Walking distance to MECC

4/10

Poor

09 Aug 2023

Mark

The carpet needs a good cleaning and shampoo. There were ants everywhere and the joinery doors need adjusting. No chairs on the veranda, and the couch was 2nd rate.

Business_and_leisure Partner

8/10

Excellent

27 Jun 2023

Glen

Stay in one bedroom suite regularly when in town for business.
Good size room, plenty of space to areas out.
Kitchenette is good, washer / dryer in room handy.
Good food options downstairs
Highly recommend

Business

8/10

Excellent

20 Jun 2023

Darren

Fire alarm went off two days in a row

Business Friends

8/10

Excellent

11 Jun 2023

Caroline

Lots of dirt and mould in the bathroom….

6/10

Pleasant

09 Apr 2023

Garry

My initial room was very small. I needed a larger room to allow me to complete some of my work. After talking to the ladies at reception I was up-graded to a larger room which was fantastic. However, there was no outside furniture available to enjoy the night air.
Breakfast the next morning was great and enjoyed a late check out. All in all was a nice evening.

Business Partner

4/10

Poor

14 Feb 2023

Kris

The bed needs replacement and couldn’t use the fold out as it was broken

Leisure Partner

4/10

Poor

07 Feb 2023

Chantelle

Lovely staff, the room was a big disappointment though, from no toilet paper to a dodgy shower head, no plugs in drains and a hit and miss aircon. Things are out dates and in serious need of an upgrade

Business_and_leisure Family_with_children

4/10

Poor

12 Jan 2023

John

Very small cramped room.
Aircon didn’t work well
Window wouldn’t shut properly so noisy and curtain blowing around

Leisure

10/10

Exceptional

26 Dec 2022

brooke

Excellent

Leisure Family

10/10

Exceptional

26 Nov 2022

Kim

😀

Leisure Partner

10/10

Exceptional

11 Nov 2022

Glen

Great Service and Ammenities

Great Hotel, good central location with great selection of cafes and bars below… Staff are always great and greet with a smile
Highly recommend One Bedroom Apartments - well appointed and comfortable

Business

6/10

Pleasant

30 Oct 2022

Stacey

The location of the property was excellent, very close to a range of restaurants. Room was clean and comfortable.

Leisure Partner

6/10

Pleasant

29 Oct 2022

Ann-Marie

We stayed at Rydges for two nights. What I disliked about our stay was House Keeping barging into our room without giving us a minute to answer the door. I found that to be rude.

Business_and_leisure Family_with_children

10/10

Exceptional

27 Sep 2022

Sarah Michelle

Clean and close to everything

Leisure Partner

8/10

Excellent

09 Aug 2022

Glen

Great location, friendly staff. Stay here often for business, well appointed rooms - highly recommend.

Business

2/10

Poor

13 Jul 2022

James

Freezing.

The heater didn’t work, I call reception and they came up and set it the same that I had it and was told it will take 15-20 minutes to warm up. It didn’t and we froze all night.
Reception wasn’t interested in helping.
Pretty poor.

Leisure Partner

8/10

Excellent

06 Jul 2022

Belinda

—

Leisure Partner

10/10

Exceptional

02 Jul 2022

Luke

After calling ahead to tell the staff we had a wedding to attend at 2pm we are allowed to check in 2 hours early to get ready. Very happy with their customer service

Leisure Partner

6/10

Pleasant

19 Jun 2022

Justin

The restaurant is letting the hotel down. Couldnt even eat breakfast as everything was so over cooked you could have used the toast to hold a car up.

Leisure Partner

10/10

Exceptional

18 Jun 2022

John

Situated in a great spot with good restaurant's around it.

Business_and_leisure Self

8/10

Excellent

17 Jun 2022

Debbie

Clean
Affordable
No noise

Business Partner

4/10

Poor

14 Jun 2022

Peter

Cold room

Small room tucked away at the end of long corridor. Room was cold and heating didn't work. Unpleasant stay for the cost.

Self

8/10

Excellent

05 Jun 2022

Christopher

Comfortable stay. Standard check out at 11am is good

Business Self

4/10

Poor

15 May 2022

Luke

The reception team was not that friendly on the Saturday and Sunday, just not the type of person who should work on the front desk

Leisure Family

8/10

Excellent

07 May 2022

ROBERT

Good room size central location and quite

Business Partner

2/10

Poor

07 May 2022

Michael

The room was dusty around the windows I could not turn the air condition of I was told we get you a blanket or if you open the windows the Aircon will turn off one S. I Open the windows mosquitoes start to fly in finally after more compliance they decide to change my room for all the issues they offered me complementary breakfast which was very poor

Leisure Self

8/10

Excellent

02 May 2022

Veronica

Cleanliness

Leisure Family_with_children

8/10

Excellent

28 Apr 2022

Gary

A wonderful place to stay, well situated.
The only thing I would say is the washer dryer was near impossible to work and the dishwasher was not working but a fantastic stay nonetheless

Business_and_leisure Partner

6/10

Pleasant

24 Apr 2022

robert s

We arrived early so I understood when the said room wasn’t ready till 2pm but then a large group showed up about 1pm while we were waiting for our room and they were booked in and straight up to there rooms when I complained to staff as to how all those rooms just happened to be ready she Magically found that our room was in fact ready Bu——-t then to top that of or room was never cleaned or serviced we were there 2 nights will never stop there again and have let all our friends and Relatives know of our Experience at your Establishment

Leisure Partner

4/10

Poor

20 Apr 2022

Chloe

It’s a bit expensive for what you pay for
Delux spa suite and it was like any other room

The sofa bed was broken and the floors were dirty (down the side of washing machine.

People let their doors slam in the middle of the night

I thought staying in a classier hotel/motel would have been amazing but my experience has changed my perspective

Business_and_leisure Family_with_children

4/10

Poor

14 Mar 2022

Erin

I liked the parking. I did not like the staff member who served me at the time of book in. She charged me even though I had a wot.if booking. I checked my account balance that night and noticed the double charge. I had to call the front desk to advise of this. I'm wondering whether they would have raised this upon check-out, I doubt it! She also didn't tell me about the parking situation. I had to ask!! She made me wait some time before serving me even though there was no one else waiting, just me!

Business_and_leisure Family

10/10

Exceptional

03 Mar 2022

Gillian

We’ve stayed there a few times now and it’s always been very clean, rooms are great and staff are great

Leisure Partner

10/10

Exceptional

05 Feb 2022

Naomi and Troy

Great place to stay centrally

Receptionist lovely. Place well presented. Mini bar, kitchenette with stove top, dishwasher, washing machine/dryer combo. Like a one bedroom apartment. Moss on wood downstairs for breakfast was nice. Great meals. And Sorbellos Italian restaurant around the corner is exceptional as per usual. 2nd stay here. Both times lovely.

Partner

10/10

Exceptional

03 Feb 2022

Susan

Excellent check in - staff member was efficient and followed through with a phone call when room was ready.

Leisure Family

8/10

Excellent

20 Jan 2022

Pamela

Close to the heart of the city

Leisure Partner

4/10

Poor

05 Jan 2022

Laura

Very run down

Leisure Family

8/10

Excellent

04 Jan 2022

Anne

Acceptable short stay accomodation. Breakfast in their restaurant “Moss On Wood” on our outbound trip is what brought us back to stay on our return trip.

Leisure Partner

10/10

Exceptional

04 Jan 2022

JOEY

Good value

Leisure

6/10

Pleasant

02 Jan 2022

Rong

Not clean
Ants everywhere

Leisure Family

10/10

Exceptional

18 Dec 2021

Greg

Good Hotel

Great location, handy to a lot of restaurants. Parking was good, with an overflow option onto the Centrepoint building next door. Overall we were very happy with the stay.

Partner

10/10

Exceptional

31 Oct 2021

Cindy

.

Leisure Self

8/10

Excellent

17 Oct 2021

Ed

Well located, walk through onto Wood Street for cafes and eateries.

Business Self

10/10

Exceptional

02 Oct 2021

Ngoc

Excellent. Very friendly staff. Good room amenities. Indoor pool can be accessed anytime before 10pm.

Leisure Family_with_children

8/10

Excellent

21 Sep 2021

Chris

We stayed in a one Bedroom suite with a king bed and sofa bed which was very roomy and comfortable. The roomy was on the second floor and was extremely quite. There were two televisions, large shower with tub, separate toilet, plenty of storage, dining table, desk, kitchen, with microwave and a washing machine. Plenty of on-site parking. Walking distance to Canelands shopping which took about 20 minutes and was a lovely complex. Great little toy shop called Let the Children Play around the corner on Victoria Street (highly recommended to families). Restaurant is available onsite but we ate at Subway across the road. Plenty of other options in walking distance from hotel. Check in and out was easy and staff were friendly and informative. The hotel was a little dated in areas, but overall comfortable and clean.

Leisure Family

10/10

Exceptional

14 Sep 2021

Paula

Perfect for my Business Trips

Excellent Business stay. Spacious & clean apartment. Has access to room service and free onsite parking. Central location.

Business

8/10

Excellent

14 Sep 2021

Phillip